Lendbuzz
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Key Responsibilities (Monthly Allocation):
1. Policy Sales Processing: Manage weekly process of preparing and uploading files to vendor site
and sync with internal Accounting department.
2. Loss Development Triangles: Analyze loss and premium data to prepare monthly loss
development trends.
3. Tracking & Insurance Coverage: Prepare and upload weekly insurance coverage information to
insurance tracking vendor.
4. Invoice Reconciliation: Verify monthly vendor invoices against portfolio size; manage payment
approvals.
5. Special Project: Lead operational initiatives for vendor transitions or portfolio migrations.
1. Program Performance: Develop monthly loss development results and call out data trends
regarding surplus/deficit projections.
2. Premium Management: Calculate accurate premium payments across multiple insurance
channels.
3. Audit & Reporting: Monthly audit of claim payments to ensure accuracy and reporting
consistency.
4. Primary Insurance Trends: Analyze total loss payback trends; flag low-performing cohorts to
management.
1. Cancellation Management: Confirm cancellation funds and amounts for processing and reconcile
with operational specialists.
2. Billing & Reconciliations: Perform VIN-level audits for vendor results.
3. Issue Resolution: Resolve rejected sales/VIN coverage issues with Sales and vendor teams.
4. Vendor Onboarding: Manage operational data setup for any new VSC product launches.
4. Dealer & Portfolio Strategy
1. Dealer Performance Audits: Conduct deep-dives into "Dealer Bands" to identify high-loss retailers
and recommend pricing or product adjustments.
2. Profitability Modeling: Move beyond basic loss development triangles to model the long-term ROI
of each insurance product line.
3. Market Benchmarking: Periodically review competitor program structures to ensure our VSC/GAP
offerings remain competitive.
5. Compliance, Documentation & Systems
1. Standard Operating Procedures (SOPs): Create and maintain a comprehensive "Insurance
Operations Manual" for all tasks (IQQ, Sigma, Allied FTP, etc).
2. Reporting Automation: Partner with the Data/IT team to automate manual spreadsheet tasks into
Salesforce or Sigma dashboards.
Key Requirements:
premium disbursements).
recommendations.
Background Checks
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Ready to apply?
Apply to Lendbuzz
Responsibilities:
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Administer Jira Cloud and Jira Service Management including workflows, permission schemes, screens, issue types, fields, automations, SLAs, queues, request portals, approvals, and reports.
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Support and maintain integrations between Jira and tools such as GitHub, Slack, Google Workspace, and other business systems.
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Administer Google Workspace, including user provisioning, Gmail, Drive, Calendar, Groups, Meet, shared drives, security settings, and access policies.
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Provide technical support for macOS devices, business applications, SaaS tools, authentication, account access, and employee technology needs.
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Manage the full employee lifecycle onboarding, offboarding, and role changes including device preparation, software installation, account management, and access provisioning.
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Maintain accurate IT asset records, including laptops, accessories, software licenses, and device ownership.
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Own IT documentation and knowledge base, including SOPs and troubleshooting guides.
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Own the administration, support, and maintenance of company SaaS platforms - evaluating, onboarding, and managing third-party tools as the business grows.
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Support IT security practices including MFA enforcement, access reviews, device compliance, and least-privilege access.
Requirements:
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Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent professional experience.
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4+ years of experience in IT support, IT operations, systems administration, or SaaS administration.
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Hands-on experience administering Jira Cloud, including workflows, permissions, screens, fields, automations, dashboards, and reporting this is a core requirement.
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Strong knowledge of Jira Service Management and ITSM concepts: request management, incident management, SLAs, queues, approvals, and service portals.
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Experience administering Google Workspace, including user provisioning, groups, shared drives, and security/access policies.
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Strong working knowledge of macOS setup, support, troubleshooting, and application management.
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Solid understanding of user access management, account lifecycle, permissions, and basic security practices.
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Self-directed, detail-oriented, and able to manage a ticket queue independently in an on-site environment.
Nice-to-Have:
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Experience with Okta for SSO, MFA, user provisioning, lifecycle management, and access policies.
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Experience with Jamf or another MDM platform for macOS device management.
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Familiarity with Apple Business Manager.
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Experience with Atlassian Marketplace apps such as ScriptRunner, Assets/Insight, Tempo, or similar.
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Familiarity with security or compliance frameworks such as SOC 2 or ISO 27001.
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Basic networking knowledge: DNS, DHCP, VPN, TCP/IP.
Ready to apply?
Apply to Lendbuzz
Lendbuzz is a fintech startup founded in 2015 by MIT alumni using cutting-edge machine learning to revolutionize vehicle financing and change the way deserving borrowers access credit. We are in full scale-up mode with backing from great investors, having recently raised our Series D. We are growing rapidly, and we need your help. Come join us!
Join Lendbuzz, where we're shaping the future of auto finance with AI. As a Product Manager for Contact Center Strategy, you'll be at the forefront of crafting our contract center strategy and technology. You'll enhance self-service options, improve customer interactions, and drive innovation. Your role isn't just about products; it impacts every part of our business, with endless opportunities for growth. Come thrive in our dynamic environment, leading the way in AI and machine learning for auto finance. This position offers the flexibility of being hybrid, allowing work either in our Boston office or remotely, with occasional travel to our Boston office as necessary
Key Responsibilities:
Craft a contact center vision and strategy that’s aligned with tech and operational leaders
Orchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiency
Create a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROI
Align with leadership on key business metrics for collections and customer care
Optimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as well as payment outcomes
Collaborate with operations teams on supporting workforce management systems
Partner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goals
Foster strong relationships with subject matter experts, analysts, data scientists, and technology teams across Lendbuzz
Own, prioritize and maintain the product backlog
Analyze and articulate insights from data to inform product roadmap decisions and drive alignment across functions and senior leadership
Break down features into detailed stories and acceptance criteria that can be executed by an agile team. Find ways to deliver value incrementally.
Effectively communicate to a wide business audience project status and post-launch measurement of progress
Key Requirements:
6+ years of experience in Product Management roles
5+ years of experience in contact center technologies
Proven ability to scope and author comprehensive business and technical product requirements.
In-depth knowledge of Scrum, Kanban, or other agile software development methodologies
Significant experience running inbound and outbound campaigns a must
Strong project management skills, with a keen attention to detail and ability to manage projects of varying sizes and scopes
Passion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plus.
Ability to collaborate effectively across functional groups with adaptability and empathy
Proven ability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution.
Demonstrated capability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project execution
Strong communication skills for providing clear direction and motivating project teams effectively
Background Checks
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Ready to apply?
Apply to Lendbuzz
We are looking for a talented Machine Learning Scientist who is passionate about delivering impactful solutions and thrives in a dynamic, collaborative environment. The ideal candidate will possess a strong background in software development, excellent data analysis and communication skills, and a deep understanding of machine learning and statistics.
Responsibilities
Build machine learning and deep learning models based on financial and other modalities like images and text
Collaborate closely with cross-functional teams to integrate machine learning models seamlessly into production systems
Conduct extensive analysis to better understand our continually evolving datasets and validate model performance
Design and develop robust, scalable pipelines and services using software engineering best practices
Implement end-to-end solutions, including architecture design, business logic, and deployment
Drive the adoption of rigorous testing practices, ensuring high-quality, reliable ML model releases
Stay updated with advancements in machine learning and related technologies to continuously improve our solutions
Requirements
Ph.D in Computer Science, Statistics, Mathematics or a related field
2+ years of relevant industry or postdoc experience
Solid understanding of computer science fundamentals, including data structures and algorithms and object oriented programming
Deep understanding of machine learning models and algorithms
Deep understanding of probability and statistics
Strong data analysis skills and experience working with messy real world data
Proficiency in python and familiarity with commonly used machine learning libraries such as numpy, pandas, torch, and scikit-learn
Excellent communication skills
Background Checks
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Ready to apply?
Apply to Lendbuzz
Key Responsibilities:
Key Requirements:
Background Checks
We’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.
Ready to apply?
Apply to Lendbuzz
Lendbuzz is looking for a hands-on training leader to help shape how our field sales team learns, grows, and performs. This role is best suited for someone with experience in automotive retail training, dealership sales, F&I, or auto finance.
This is not a traditional L&D role. We are looking for someone who understands dealerships, lender relationships, and how field reps succeed. If you can coach from real-world experience and help new hires ramp quickly, we want to hear from you.
Based at our Boston HQ, this role will lead onboarding and field-readiness training for Account Managers.
What You'll Do
Lead in-person onboarding and training for new sales hires
Coach Account Managers on how to present the Lendbuzz program to dealers
Teach practical skills tied to dealership operations, deal structure, and field execution
Build and improve training materials, role plays, and exercises to reinforce our sales process and drive field readiness
Partner with Sales Leadership and cross-functional teams to align training with business priorities and performance goals
Measure training effectiveness through assessments and feedback, continuously improving learning impact
Maintain program documentation, learning assets, and performance reports to support scalability and consistency
What You Bring
3+ years of experience in automotive retail, dealership sales, F&I, auto finance, or another dealer-facing role.
Strong understanding of dealership operations and the sales process.
Proven success teaching, coaching, and communicating with credibility.
Strong in-person facilitation and presentation skills.
Familiarity with Dealertrack, RouteOne, or similar platforms is a plus.
Prior training, mentoring, or onboarding experience is helpful, but not required.
A collaborative mindset and passion for developing others.
Who Will Do Well in This Role
This role is a strong fit for someone from:
dealership sales
F&I
lender field sales
dealer relationship management
automotive finance operations
You may benefit from having formal training experience, but it is not required. Real industry knowledge and the ability to develop others matter more.
Ready to apply?
Apply to Lendbuzz
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