Harbor seeks a Research Analyst to join the Library + Research department. The Remote Research Analyst will be responsible for conducting legal research and performing retrieval tasks in support of Harbor’s law firm clients through the effective utilization of electronic research resources and other internal tools. This is a full-time, fully remote position that can be worked from anywhere in Canada.

Responsibilities:

• Conducts legal, business, and other research and reference work, including sophisticated, in-depth research and analysis utilizing legal and non-legal information resources
• Conducts effective reference interviews and distills research results into clear and concise reports of findings
• Evaluates diverse information sources for currency, reliability, relevance, and cost-effectiveness and selects the optimal resources for research requests
• Assists in the instruction of attorneys, legal assistants, and others in the use of legal research tools and services
• Maintains research proficiency across a wide spectrum of business, legal, legislative, analytics and docket resources including Lexis, Westlaw, Bloomberg Law, Pacer, WK VitalLaw, and Lex Machina among others
• Effectively utilizes request tracking software to track and process research requests
• Continues professional development through library association membership and activities

Qualifications:

• MLS and/or demonstrated relevant professional research experience in a private law firm or academic law library, special library, or research center
• 3-5 years’ experience providing research in a private law firm, academic law library or special library or research center
• Experience with legal and business information resources, online database searching, business research and legal research practice and procedures
• Experience using Lexis, Westlaw, and other standard legal research databases
• Proficiency in Microsoft Office Suite with strong working knowledge of Outlook, Excel, Word, and PowerPoint
• Responsiveness and demonstrated ability to manage and prioritize competing deadlines
• Client service orientation combined with excellent verbal and written communication skills
• Strong organizational and time management skills with demonstrated attention to detail
• Ability to work in a collaborative, service-oriented team, yet also independently with minimal supervision

Harbor is seeking a Senior Manager, Data & AI Strategy to join our growing team.  Our team partners with law firms to drive data modernization strategies that support business transformation, innovation, and AI readiness. As Senior Manager, you will lead strategic client initiatives focused on improving data architecture, operational insights, and practice data enablement across the legal ecosystem. 

You will serve as a trusted advisor to our clients, helping them develop how they manage, structure, and utilize their data. You will lead teams, mentor professionals, and serve as a subject matter expert at the intersection of data, technology, and legal business operations. You’ll also play an important role in growing Harbor’s thought leadership and presence in the market through presentations, contributions to solution development, and collaboration with colleagues across teams. 

This is a full-time, remote position open to candidates based in the United States or Canada. 

Job Duties + Responsibilities: 

• Lead client engagements focused on data and AI strategy, modernization, and governance, with an emphasis on legal and professional services organizations 
• Communicate complex strategies and recommendations clearly to both technical and non-technical audiences, including internal and external stakeholders 
• Design solutions that support centralized enterprise data for people, organizations, and matters 
• Define and lead initiatives that structure, capture, and analyze practice-level data, collaborating closely with attorneys and business teams 
• Deliver hands-on support and strategic guidance around tools such as data catalogs, MDM platforms, data lakes/warehouses, BI solutions and AI technologies
• Support legal AI enablement efforts through curated data initiatives and AI/analytics project design 
• Present Harbor’s vision and client solutions at executive-level meetings and industry events 
• Collaborate across Harbor teams to build integrated, multidisciplinary solutions for clients 
• Mentor junior team members, supporting career development and fostering a culture of excellence and curiosity 
• Guide teams through process improvement initiatives, contributing to the design and implementation of new standards and solutions 
• Communicate complex strategies and recommendations clearly to both technical and non-technical audiences, including internal and external stakeholders 
• May lead cross-functional teams and external collaborators to support successful strategy implementation and adoption 
• Manage project delivery in alignment with project scope and available resources.  

Qualifications: 

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Bachelor’s degree required; advanced degrees or certifications in business, data, or technology-related fields preferred 
• Minimum 10 years of experience in legal or professional services organizations, with significant client-facing responsibility 
• Practical knowledge of executing strategies, managing teams, and overseeing projects within a data-focused function 
• Strong understanding of how legal organizations use data to support operational performance and business decision-making 
• Demonstrated experience with enterprise data strategies, including people, client, and matter data domains 
• Familiarity with legal business services, law firm practice group operations, and/or corporate legal department functions 
• Strong written and verbal communication skills, including the ability to influence stakeholders and explain data concepts to broad audiences 
• Ability to make moderate to significant improvements in process, systems, or products to drive function performance 
• Demonstrated leadership in building short-term operational plans and implementing process improvements within established budgetary parameters 
• Experience managing small to mid-sized teams with oversight of hiring, performance, and team development 
• Demonstrated ability to collaborate cross-functionally and provide input to new processes or standards 

Harbor is seeking an Experienced Consultant to join our growing Strategy + Transformation (S+T) team.  Our S+T team works with law firms and corporate law departments to provide a wide range of management consulting services. This role will assist law firms in improving their efficiency, accuracy, and speed of their revenue cycle by optimizing business strategies and improving operational performance through people, process, policy, and interesting technology. 

You will support specific client engagements on a project-by-project basis. You will help mentor associate-level individuals and provide guidance in supporting the completion of deliverables and commitments. You will embody core Harbor values by providing an excellent client experience, developing current and future client relationships through service delivery that exceeds client expectations.   

This is a full-time position, and this role offers a hybrid work arrangement if located in Chicago, Illinois and is fully remote for candidates elsewhere.  We are seeking an individual with a dynamic skill set who is willing and eager to jump into a variety of project types to help solve our clients’ strategy and operations business problems. 

Job Duties + Responsibilities:  

• Coordinating with Project Leadership on all aspects of projects including collecting information, data analysis and research, process mapping, creating reports and presentations, and leading and presenting to clients 
• Demonstrate knowledge of the legal industry/practice and business acumen to support the development of solutions and insights for clients as it relates to people, process, and service delivery transformation. This should ideally include projects related to law firm or professional services operations with an emphasis on revenue cycle and finance functions 
• Independently structure, write, and present effectively, as well as generate organized and persuasive deliverables   
• Work closely with team members and client personnel to review findings and help support implementation of recommendations   
• Guide junior team members with client communication, project management/ execution and practice operations   
• Support practice administration and planning through input on project pipeline tracking as well as resource planning  
• Aid in the development of proposal and business development materials, ensuring alignment with client objectives and Harbor’s established format 
• Contribute to the ongoing growth of Harbor’s reputation for thought leadership and problem-solving and actively contribute to practice growth/evolution   

Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• Bachelor's degree required, with preference given towards those with business or economics-oriented degrees   
• 5-6 years of total work experience, preferrable in consulting or in a relevant industry with a client-facing role delivering projects  
• Experience with law firm or professional services operations and strategy strongly preferred    
• Experience in law firm revenue cycle management or finance advisory roles, is preferred. 
• Proven track record of managing multiple engagements and clients simultaneously   
• Exceptional analytical and problem-solving skills including experience conducting quantitative and qualitative data analysis   
• Excellent communication and storytelling skills (written and spoken) demonstrating confidence, professionalism and sound judgement when interacting with clients and internal stakeholders   
• Excels in a cooperative team environment  
• Ability to create client deliverables with limited oversight from senior leadership   
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills    
• Strong organizational skills and an ability to prioritize tasks, maintaining exacting standards for work product with keen attention to detail   
• Advanced computer skills (primarily Excel, Word, PowerPoint); familiarity with use of Outlook, Teams and SharePoint as collaboration tools   
• Occasional travel may be required (domestic or international) 

Harbor is seeking a Security Analyst to join our internal IT Operations team. This role is responsible for strengthening Harbor’s security posture through proactive vulnerability management, third-party risk management (TPRM), and client-facing security assurance activities. The ideal candidate brings hands-on experience with vulnerability scanning tools (particularly Qualys), strong analytical skills, and the ability to communicate security practices effectively across internal and external stakeholders.

This is a fully remote position located in Canada or the Philippines and must align with United States working business hours (EST).

Key Responsibilities:

Vulnerability Management (Qualys-Focused)

• Administer and operate Qualys for continuous vulnerability scanning across infrastructure, endpoints, and cloud environments
• Analyze scan results, prioritize vulnerabilities based on risk, and coordinate remediation efforts with infrastructure and engineering teams
• Track remediation progress and produce reporting dashboards and metrics for leadership
• Continuously improve vulnerability management processes, including SLAs, exception handling, and risk acceptance workflows

Third-Party Risk Management (TPRM)

• Support and manage the third-party risk lifecycle, including vendor onboarding, assessments, and periodic reviews
• Evaluate vendor security posture using standardized frameworks (e.g., SIG, CAIQ, or equivalent)
• Maintain vendor risk inventory and ensure alignment with internal security policies

Client Security Questionnaires & Assurance

• Own and respond to client security questionnaires, RFPs, and due diligence requests
• Collaborate with internal stakeholders to ensure accurate, consistent, and timely responses
• Maintain a centralized knowledge base of standard responses to improve efficiency and consistency
• Support audits and client security reviews as needed

Security Posture & Governance

• Review, update, and maintain security policies, standards, and procedures
• Identify gaps in current security controls and recommend improvements aligned with industry frameworks (e.g., SOC2, ISO 27001)
• Partner with IT and engineering teams to enhance overall security posture and maturity
• Stay current on emerging threats, vulnerabilities, and best practices

Incident Support & General Security Operations

• Assist in the investigation and response to security incidents and vulnerabilities
• Support internal security initiatives, including awareness, compliance, and risk reduction efforts
• Contribute to continuous improvement of security tooling and processes

Required Qualifications:

• 4+ years of experience in information security, cybersecurity, or a related field
• Hands-on experience with vulnerability management tools (preferably Qualys)
• Experience responding to client security questionnaires or audit requests
• Foundational understanding of network security concepts (firewalls, SIEM, IDS/IPS, endpoint protection)
• Familiarity with risk management principles, including third-party/vendor risk
• Familiarity with M365 Security Tools, Exchange Online Protection, Purview, a plus.

Preferred Qualifications

• Experience with TPRM programs or vendor risk platforms
• Knowledge of security frameworks (ISO 27001, SOC 2)
• Experience with remediation tracking and security metrics/reporting
• Familiarity with penetration testing concepts and vulnerability exploitation techniques

Education & Certifications

• Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience)

Harbor is seeking a Finance Systems Commercial Delivery Lead to join our growing team.  The Finance Systems Commercial Delivery Lead is responsible for leading and managing the delivery-side sales activities for the Finance Systems service line. This role works in close partnership with the Go-To-Market team, service line subject matter experts, and Marketing to advance brand awareness and promote service offerings within the legal industry. The individual will own the creation of pitch materials, statements of work (SOWs), and budget buildups, ensuring alignment with organizational standards. Additionally, the role will collaborate with business line leaders to identify, evaluate, and bring strategically aligned opportunities to market.

This is a fully remote position that can be worked from anywhere in the USA or Canada.

Job Duties and Responsibilities:

• Sales Delivery Ownership:
• Manage delivery-side sales for the Finance Systems service line in collaboration with the Go-To-Market team and Finance Systems experts
• Proposal Development:
• Draft and review Statements of Work (SOWs) and budget buildups, ensuring adherence to organizational guidelines and protocols
• Create and enhance pitch materials, scoping documentation, and standardized templates for SOW offerings
• Opportunity Management:
• Maintain accurate records of activities and opportunities in Salesforce
• Scope service delivery requirements, engaging relevant team members as needed
• Pricing and Process Improvement:
• Assess pricing accuracy and recommend improvements to scoping and pricing processes
• Brand and Market Engagement:
• Act as a visible champion for the service line through client engagement, industry forums, events, and marketing campaigns (e.g., thought leadership, social media, webinars)
• Sales Enablement:
• Educate Go-To-Market and delivery teams on solution updates, roadmaps, and new offerings
• Participate actively in the sales forecasting process
• Sales-to-Delivery Transition:
• Manage and conduct handover meetings to ensure seamless transition from sales to delivery

Qualifications:

Required:

• Bachelor’s degree in Business, Finance, Information Systems, or related field
• 5+ years of experience in professional services, consulting, or solution delivery within the legal or financial systems domain
• Proven experience in drafting SOWs, building budgets, and managing sales-to-delivery processes
• Strong understanding of finance systems and operations in law firms
• Excellent communication and presentation skills, with ability to engage clients and internal stakeholders effectively
• Proficiency in Salesforce or similar CRM tools

Preferred:

• Experience in marketing collaboration and thought leadership initiatives
• Familiarity with pricing strategies and process optimization
• Advanced knowledge of legal industry trends and finance technology solutions

Harbor is seeking a Salesforce Developer to also be an Administrator to manage and enhance our Salesforce platform as a central CRM supporting sales, service delivery, and financial processes. This role is responsible for system governance, data integrity, automation, and supporting integrations with other enterprise systems to ensure accurate reporting, reliable forecasting, clean operational data, and scalable operations.

The role will act as a systems steward for the Salesforce ecosystem (Sales, Service, and Experience Clouds), overseeing platform health, user experience, automation standards, and roadmap execution. This position partners closely with Tech Enablement, Commercial Operations, Finance, Delivery Operations, GTM, Marketing, and external Salesforce development partners to manage enhancements, system stability, and ongoing platform improvements.

Key Responsibilities:

Salesforce Platform Ownership

• Serve as the internal Salesforce Product Owner, overseeing development, and doing some new feature development, changes, and administration, as needed.
• Manage system configuration, field structures, object relationships, and platform health.
• Own the Salesforce data model and enforce data governance standards.
• Maintain sandbox environments and coordinate deployments between sandbox and production.
• Reduce technical debt, manage automation governance, and enforce Security and profile/role-based permissions.
• Maintain documentation, release notes, and system communication for stakeholders.
• Manage new Salesforce requests from stakeholders, clarify requirements, assist with documentation, and either oversee or perform development as needed.

User Support & Administration

• Serve as the primary contact for Salesforce requests from internal teams.
• Manage bulk data uploads, troubleshooting, and error resolution.
• Maintain user roles, permissions, profiles, and license management.
• Support onboarding and offboarding of Salesforce users.
• Monitor system usage and recommend workflow improvements.

Automation & System Enhancements

• Gather and manage system requirements and coordinate implementation with internal teams and Salesforce development partners.
• Coordinate cross-system workflows between Salesforce, Cloud Coach, NetSuite, Enterprise Lakehouse, and Enterprise Service Bus
• Design and maintain automation using flows and guided processes to improve user experience and data capture.
• Support release management, testing, and deployment.
• Consolidate legacy automation and improve system reliability.

Data Governance & Reporting

• Define and maintain GTM data contracts, including taxonomy, KPI definitions, and field ownership.
• Maintain Salesforce field dictionaries and reporting documentation.
• Follow and enforce change control processes for system updates and reporting changes.
• Ensure data alignment between Salesforce, Power BI, and downstream systems.
• Support accurate pipeline, forecasting, and account reporting.

Data Quality & Integration Oversight

• Lead data quality initiatives and ongoing data maintenance.
• Perform data audits and coordinate cleanup activities.
• Define system-of-record boundaries across Enterprise Service Bus, Salesforce, Power BI, and NetSuite.
• Ensure integration data aligns with governance standards.

Qualifications:

Required

• 3–5 years of Salesforce Administrator or Salesforce platform experience.
• Experience in Declarative Development (Click-based / No-code or Low-code) along with Programmatic Development using Apex (Code-based) and Lightning Web Components
• Experience building and maintaining Salesforce Flows.
• Experience implementing Salesforce integrations with other systems through Rest APIs and OAuth authentication.
• Strong understanding of Salesforce data structures, automation, and reporting.
• Experience managing sandbox environments and release processes.
• Demonstrated experience improving data quality and governance.
• Ability to translate operational needs into system requirements.
• Strong analytical, organizational, and communication skills.

Preferred

• Salesforce Administrator Certification.
• Experience with forecasting and pipeline analytics.
• Familiarity with Power BI or similar BI tools.
• Experience integrating Salesforce with ERP systems (e.g., NetSuite).
• Exposure to Revenue Operations or GTM systems design

Harbor is seeking an Application Consultant Manager to join our dynamic Enterprise Solutions – Financial Systems team. Our team is at the forefront of innovation and delivery for our law firm clients, with deep experience in evaluating law firm financial system technology, developing technology and process roadmaps, system selection and implementation, and change management. We work with leading vendors allowing clients to benefit from our product-specific expertise and market perspective. We serve both as advisors and as experienced, scalable hands-on resources, collaborating with our clients to implement operational improvement, efficient data management, and technology usage.

As a part of the Financial Systems Team, we will rely on you to work closely with Harbor project team members and clients to lead requirements gathering and analysis, executing against legal technology best practices, and leveraging our methodologies to facilitate the selection, implementation and/or optimization of legal technology systems and tools leveraged by our clients. As a Manager you will provide line management and mentoring support to junior consultants within the Financial Systems team to ensure that they are following good practice in terms of client interactions both from a technical and consulting perspective. You will have a responsibility towards ensuring billable utilization of your team is at consistently expected levels.

Job Duties and Responsibilities:

• Leverage industry knowledge, organizational skills, and project experience to support all aspects of finance projects including facilitating requirements gathering, preparing documentation of processes, and helping to implement identified solutions
• Provide specialist knowledge of the given technical applications (e.g., Elite 3E, Aderant Expert) in terms of good practice and knowledge transfer to the client
• Configure and develop technologies based on technical requirements and design
• Support client business process review, identify key client business requirements and support transformation of business requirements to technical requirements and design
• Draft deliverables during a project lifecycle including findings and recommendations, functional and technical design documents, data maps, test scripts, training and communication plans, training guides.
• Provide line management and mentorship to Junior Associate Consultants to build knowledge both from a technical and a consulting perspective
• Assist in business development efforts such as proposals (RFPs), workplans, and presentations by collaborating with team members and leaders across the business
• Conduct research on client industries, legal technology, and legal industry trends to identify Finance Operational system and process opportunities
• Assist with the evaluation of new products and services that have been identified as opportunities
• Creation and maintenance of Financial System “pitch” collateral to make sure they remain relevant and available within the practice group
• Become proficient in specific legal technologies related to active projects
• Seek opportunities to proactively contribute to the growth and development of the Finance Systems team and Harbor
• Consistently maintain ~80% of time spent on client-billable projects for both you and at 80% for your team members

Experience, Education and Other Qualifications:

• 5+ years experience in legal technology contributing to assessments, requirements gathering, system design, configuration, implementation, testing and deployment, with experience implementing technology changes
• Understanding of the implementation and upgrade process including requirement analysis, design, configuration/development, migration, testing, and change management
• Strong observational, analytical, numerical reasoning, business acumen, problem solving and leadership skills; proficient in process mapping
• Effective communication and storytelling skills (written and spoken) and a client service-centric mindset
• Strong organizational skills with the ability to work on multiple projects simultaneously, prioritize tasks, maintaining exacting standards for work product and attention to detail
• Understanding of Project Management tasks and how they are executed, including managing tasks, resources, and financials on various stages of technology implementation projects
• Excels in a cooperative team environment; takes initiative to forward team operational efficiency through improved methodologies; able to ideate and create client deliverables with moderate oversight
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills
• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams and SharePoint as collaboration tools

Harbor is seeking an Azure Developer with 1–2 years of experience to join our internal engineering team responsible for building and operating an Azure‑native integration platform. This role is not client-facing and is focused on internal platform development, with an emphasis on C#/.NET engineering and modern CI/CD and DevOps release practices. 
 
You will work closely with experienced engineers and architects, contributing to shared platform services and the automated delivery pipelines that deploy application code and infrastructure across multiple environments. This role is UK-based and may be performed remotely within the UK. US or Canadian candidates willing to shift their schedules to collaborate with UK team members will also be considered. 

Responsibilities:

C# and .NET Development:

• Develop and enhance internal platform services written in C#/.NET
• Implement small to medium features and bug fixes following established patterns and standards
• Write maintainable, testable code and participate in code reviews
• Learn and apply best practices around error handling, logging, and reliability

CI/CD and DevOps Release Process:

• Contribute to Azure DevOps YAML pipelines used to build, test, and deploy platform services
• Support release workflows that promote changes across Dev, UAT, and Production environments
• Help maintain pipeline templates, variables, and deployment standards
• Assist with troubleshooting build and deployment issues and documenting fixes

Infrastructure Awareness:

• Gain hands-on exposure to infrastructure deployments using Infrastructure as Code
• Support environment consistency and configuration across Azure environments
• Learn how application and infrastructure pipelines work together in production delivery

Qualifications, Experience and Skills:

• 1–2 years of experience in software engineering, including graduate or early-career roles
• Working knowledge of C#/.NET and object-oriented programming concepts
• Understanding of software development lifecycle fundamentals such as Git, pull requests, and testing
• Understanding of JSON, APIs, and SQL
• Knowledge of CI/CD concepts and exposure to automated build and release pipelines
• Basic familiarity with Microsoft Azure and cloud fundamentals
• Willingness to learn, collaborate, and grow within an engineering team

Preferred Experience:

• Exposure to Azure DevOps and YAML-based pipelines
• Introductory experience with Infrastructure as Code tools such as Bicep, ARM, or Terraform
• Familiarity with Azure services such as serverless compute, messaging, or monitoring tools
• Interest in platform engineering, DevOps, and internal tooling

Why Join Harbor:

• Opportunity to build real-world experience in C# development and DevOps delivery
• Work on an internal Azure platform with established production release processes
• Learn from experienced Azure engineers and architects in a collaborative environment
• Strong focus on engineering quality, automation, and long-term maintainability
• Competitive compensation and benefits with flexibility to work remotely within the UK