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International Operations - P2P

Binance · Latin America

Uncategorized Brazil, Sao Paulo Latin America Mexico, Mexico City Colombia, Bogota Chile, Santiago de Chile Posted Nov 17, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About The Team

Join our Big Fiat team at Binance and help create a state-of-the-art onboarding platform for our customers. Our team, which includes P2P and Fiat, is dedicated to revolutionizing global transactions and financial management. We're committed to making crypto accessible for everyone. Be part of a dynamic team driving the future of digital payments and fintech.

About The Role

This role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for our users.

Responsibilities

Monitor daily P2P platform performance across LATAM, including liquidity, order success rates, disputes, and user behavior.

Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.

Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.

Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.

Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across LATAM markets.

Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.

Ensure balanced liquidity across key fiat pairs and payment channels for multiple LATAM countries.

Build dashboards, reports, and performance metrics to track LATAM P2P market conditions and internal KPIs.

Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.

Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.

Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.

Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.

Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.

Requirements

Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.

2+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.

Strong understanding of LATAM’s crypto landscape, including major markets, regulations and user behaviors.

Analytical mindset with proficiency in Excel, SQL, or data visualization tools.

Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.

Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages (Spanish, Portuguese) would be an advantage.

Nice To Have

Previous experience with merchant management in a P2P or marketplace environment.

Familiarity with anti-fraud methods, transaction monitoring, or operational risk frameworks.

Knowledge of crypto compliance practices in major LATAM jurisdictions.

Passion for blockchain, financial inclusion, and decentralized technologies.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

Binance · Europe

Apply now

Backend Global Greece, Athens Argentina, Buenos Aires New Zealand, Auckland New Zealand, Wellington Europe Estonia, Tallinn Ireland, Dublin Hungary, Budapest Bulgaria, Sofia Croatia, Zagreb Chile, Santiago de Chile Austria, Vienna Georgia, Tbilisi Posted Sep 22, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We’re looking for a Senior Site Reliability Engineer Engineer to take ownership of building and evolving our internal monitoring and alerting systems that keep our high-load, real-time production systems running smoothly. If you thrive on solving complex challenges at scale and have experience in DevOps/SRE practices and monitoring performance-critical applications, this role could be a great fit.

In this position, you will design, build, and continuously improve our internal monitoring and alerting tools. Test and validate solutions in real production environments. Collaborate closely with Development, QA, and DevOps teams to ensure system reliability and performance.

This is a full-time remote role, with a preference for candidates based in European time zones.

Responsibilities

Design, develop, and maintain robust monitoring and alerting tools for mission-critical systems

Automate production testing to ensure reliability and scalability

Proactively identify, troubleshoot, and resolve performance and software issues

Track, update, and drive resolution of technical problems across teams

Suggest and implement architectural enhancements and process improvements

Research, evaluate, and recommend new technologies and vendor solutions

Safeguard critical systems by applying best-in-class security practices and solutions

Requirements

At least 7+ years of experience as a Node.js / JavaScript developer, ideally with a background in monitoring and supporting large-scale production systems

Strong knowledge of REST API design and WebSockets

Hands-on experience with cloud platforms such as AWS or GCP

Solid understanding of distributed systems at scale

Proficiency working in a Linux environment

Excellent communication skills in English, with the ability to explain complex concepts clearly and logically

Optional

Familiarity with tools such as Docker, Nginx, Prometheus, Grafana, etc.

Experience working with time-series databases

Understanding of low-level programming languages (e.g., C, C++, Rust)

Previous contributions to open-source projects

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Institutional Sales Manager (LATAM)

Binance · Brazil, Sao Paulo

Apply now

Sales / BD Argentina, Buenos Aires Brazil, Sao Paulo Latin America Mexico, Mexico City Chile, Santiago de Chile Posted Feb 8, 2024

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Our team serves the most sophisticated trading users and participants in the trading and investment industry and we offer you an opportunity to build your portfolio of clients alongside Binance and amongst top colleagues. Work remotely in a global team that covers all parts of the world, where you will get to travel and meet and attract your clients at bespoke events. If you thrive in a fast paced and high pressure environment, we encourage you to apply in!

Responsibilities

Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)

Expanding the relationships with existing customers by sustained communication, understanding of their needs

Building key customer service processes and systems, formulating management rules, and tracking the status of key customers

Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions and product feedback

Requirements

Sales experience (customer acquisition/ origination), having had a clear sales KPI

Familiar with the use of a CRM tool

Worked autonomously within a sales team. Experience in working with regional sales teams and in attending and hosting events to acquire new customers.

At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales

Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc

Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure

Passionate about crypto. Industry experience would be of an advantage

Fluency in English is required, fluency in additional languages would be a bonus

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

View all jobs →

Dispute Analyst - P2P

Binance · Argentina, Buenos Aires

Apply now

Data / Analytics Argentina, Buenos Aires Colombia, Bogota Chile, Santiago de Chile El Salvador, San Salvador Posted Dec 20, 2023

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally

Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity

Create a culture and processes which achieve the business goals and objectives with regards to customer service

Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers

Act as the Voice of the Customer across the organization

Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities

Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business

Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative

Strong ability in IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skills and a good listener

Ability to multitask, prioritise, and control time effectively

Knowledge of blockchain, crypto, and P2P payments is a big plus

Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

Willing to work weekends and irregular hours which will include night shifts

A Binance P2P user is highly preferred

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

View all jobs →

Binance

International Operations - P2P

Responsibilities

Requirements

Nice To Have

Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

Responsibilities

Requirements

Optional

Institutional Sales Manager (LATAM)

Responsibilities

Requirements

Dispute Analyst - P2P

Responsibilities

Requirements

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