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Customer Service Representative (German & English)

Binance · Colombia, Bogota

Customer Support / Success Argentina, Buenos Aires Colombia, Bogota Posted Apr 27, 2026

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high amounts of live chat and phone calls

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative

Fluent in English and German

Willing to work weekends and irregular hours which will include night shifts

Strong ability in using IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skill and a good listener

Ability to multi-task, prioritise, and control time effectively

Knowledge of the cryptocurrency/blockchain field is a big plus

Multi-lingual capability is a big plus

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

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Regional Branding & Partnerships Manager - LATAM

Binance · Brazil, Sao Paulo

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Sales / BD Argentina, Buenos Aires Brazil, Sao Paulo Mexico, Mexico City Posted Apr 9, 2026

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

Identify and evaluate partners who will share our vision

Negotiate brand partnerships to meet business goals and objectives

Set, build and execute partnership strategy and activation plans

Collaborate with cross-functional and regional teams (brand marketing, comms, insights, design, content, data, product, social media, legal) to set and align on annual plan (e.g., product-market fit, setting goals, budget, channels)

Use a data-driven model to set up goals, and evaluate short and long term campaign performances

Control complex global budgets and drive ROI

Share thought leadership and market/product intelligence

Guide key regional/local branding teams to positively impact our overall marketing operational excellence

Own and lead complex projects and challenges

Be proactive, resourceful and action-oriented

Requirements

8+ years of experience in brand partnerships and marketing, including sports, music and/or entertainment partnerships and sponsorships

Excellent project management, strategic planning, relationship building and storytelling abilities

Experience managing partners, internal teams and agencies across global projects

Strong grasp of brand culture/vision and partnerships relevance

Creative and data driven mindset

Concise writer and speaker

A background in Crypto or an understanding of Web3 Products (NFTs, Fan Tokens) would be a plus

Thrive in a fast-paced environment

High level of intellectual curiosity

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Business Development - Payment (LATAM)

Binance · Mexico, Mexico City

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Sales / BD Argentina, Buenos Aires Brazil, Sao Paulo Mexico, Mexico City Colombia, Bogota Posted Mar 31, 2026

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About The Team
The Binance Pay & Card team is revolutionizing the way people transact and manage their finances globally. Binance Pay is a cutting-edge payment solution that enables users to send, receive, and pay with crypto seamlessly. Join us to be part of a dynamic team driving the future of digital payments and financial technology.

Responsibilities:

Identify, build, and scale strategic partnerships with payment service providers, acquirers, and high-volume merchants across priority industries, driving rapid expansion of the regional merchant base and transaction volume.

Own the full enterprise sales cycle including prospecting, cold outreach, pitching, commercial structuring, contract negotiation, KYB coordination, and cross-functional integration execution to accelerate go-live timelines.

Develop and manage strong relationships with senior decision-makers within PSPs, acquirers, and large merchants, leveraging regulatory positioning and market credibility to unlock traditional payment infrastructure partnerships.

Design and execute regional expansion strategies that prioritize high-impact verticals such as gaming, iGaming, trading platforms, e-commerce, OTA, and digital services, while identifying emerging opportunities across underpenetrated sectors.

Collaborate closely with Product, Integration, Legal, Compliance, and Marketing teams to localize solutions, streamline onboarding processes, and develop joint go-to-market initiatives that drive merchant adoption and GMV growth.

Analyze merchant performance and partnership data to segment accounts, optimize commercial terms, improve profitability, and maximize long-term ecosystem leverage.

Continuously monitor competitive landscape, regulatory developments, and market shifts to refine regional strategy and inform global payment distribution expansion.

Track and deliver against aggressive KPIs including merchant base growth, acquirer onboarding targets, and measurable transaction volume expansion.

Requirements:

5+ years proven enterprise-level business development experience with the ability to engage and negotiate with C-suite stakeholders and manage complex, multi-party partnerships.

Strong existing network within PSPs, acquirers, payment processors, or financial institutions in the target region.

Demonstrated ability to operate in regulated environments and navigate compliance and reputational considerations when structuring partnerships.

Commercially mature, resilient, and execution-driven, with the ability to build momentum in high-growth, expansion-focused environments rather than relying on established infrastructure.

Strong analytical mindset with the ability to interpret merchant performance data and translate insights into scalable partnership strategies.

Fluency in English and Spanish is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Portuguese would be an advantage.

Ready to apply?

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Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

Binance · Europe

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Backend Global Greece, Athens Argentina, Buenos Aires New Zealand, Auckland New Zealand, Wellington Europe Estonia, Tallinn Ireland, Dublin Hungary, Budapest Bulgaria, Sofia Croatia, Zagreb Chile, Santiago de Chile Austria, Vienna Georgia, Tbilisi Posted Sep 22, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We’re looking for a Senior Site Reliability Engineer Engineer to take ownership of building and evolving our internal monitoring and alerting systems that keep our high-load, real-time production systems running smoothly. If you thrive on solving complex challenges at scale and have experience in DevOps/SRE practices and monitoring performance-critical applications, this role could be a great fit.

In this position, you will design, build, and continuously improve our internal monitoring and alerting tools. Test and validate solutions in real production environments. Collaborate closely with Development, QA, and DevOps teams to ensure system reliability and performance.

This is a full-time remote role, with a preference for candidates based in European time zones.

Responsibilities

Design, develop, and maintain robust monitoring and alerting tools for mission-critical systems

Automate production testing to ensure reliability and scalability

Proactively identify, troubleshoot, and resolve performance and software issues

Track, update, and drive resolution of technical problems across teams

Suggest and implement architectural enhancements and process improvements

Research, evaluate, and recommend new technologies and vendor solutions

Safeguard critical systems by applying best-in-class security practices and solutions

Requirements

At least 7+ years of experience as a Node.js / JavaScript developer, ideally with a background in monitoring and supporting large-scale production systems

Strong knowledge of REST API design and WebSockets

Hands-on experience with cloud platforms such as AWS or GCP

Solid understanding of distributed systems at scale

Proficiency working in a Linux environment

Excellent communication skills in English, with the ability to explain complex concepts clearly and logically

Optional

Familiarity with tools such as Docker, Nginx, Prometheus, Grafana, etc.

Experience working with time-series databases

Understanding of low-level programming languages (e.g., C, C++, Rust)

Previous contributions to open-source projects

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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SOC Engineer (Incident Response)

Binance · Argentina, Buenos Aires

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Engineering Argentina, Buenos Aires Brazil, Sao Paulo Latin America Mexico, Mexico City Posted Sep 12, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We’re looking for a security engineer with hands-on experience in Data Loss Prevention (DLP) and incident response, ideally within fintech, crypto, or high-security environments. The role goes beyond using commercial tools you’ll also design and build custom solutions, leverage automation, and adapt to emerging threats, including those driven by recent LLM/AI advancements.

Responsibilities

Design, deploy, and optimize DLP solutions across network, endpoint, and cloud.

Build and refine data classification schemes for sensitive assets (wallets, trading algorithms, customer PII).

Configure DLP policies to prevent data exfiltration while minimizing false positives.

Monitor, analyze, and tune alerts and incidents for continuous improvement.

Lead investigations of DLP incidents and insider threats,

Conduct threat hunting and forensic analysis of data exfiltration attempts.

Integrate DLP monitoring into broader SOC workflows and incident response playbooks.

Build custom DLP tools and integrations (e.g., macOS Swift endpoint protection, Unix socket monitoring).

Develop automation scripts, APIs, regexes and integrations to enhance detection and response.

Explore AI/LLM-driven methods for anomaly detection and response efficiency.

Ensure controls align with crypto and financial regulations (AML, KYC, GDPR, CCPA).

Support audits and regulatory reviews related to data protection.

Assess and mitigate data loss risks across trading platforms, onboarding systems, and blockchain infrastructure.

Requirements

4+ years in a SOC or security operations role with incident response focus.

Proven experience with DLP design, deployment, and monitoring.

Strong programming skills (macOS Swift, Unix socket programming, scripting).

Hands-on threat hunting, forensic analysis, and APT detection experience.

Familiarity with SIEM, EDR, and cloud security architectures.

Knowledge of encryption, tokenization, and data classification methods.

Nice-to-have

4+ years in a SOC or security operations role with incident response focus.

Proven experience with DLP design, deployment, and monitoring.

Strong programming skills (macOS Swift, Unix socket programming, scripting).

Hands-on threat hunting, forensic analysis, and APT detection experience.

Familiarity with SIEM, EDR, and cloud security architectures.

Knowledge of encryption, tokenization, and data classification methods.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Affiliate Relationship Manager

Binance · South East Asia

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Uncategorized Global South East Asia Argentina, Buenos Aires Brazil, Sao Paulo Latin America Mexico, Mexico City Portugal, Lisbon Romania, Bucharest Posted Jul 24, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We are seeking an experienced Affiliate Relationship Manager with a proven track record in managing and growing affiliate partnerships. The ideal candidate will bring strong communication and crisis management skills, deep knowledge of referral/affiliate programs, and a growth-focused mindset. This role is crucial in strengthening relationships with matured affiliates (6–12+ months) and driving cross-product conversion across Binance’s suite of services including Futures, Earn, Options, and Web3 Wallet.

Responsibilities:

Own and manage a portfolio of key affiliate partners, serving as their primary point of contact for all commercial and operational matters

Monitor affiliate performance metrics (trading volume, retention, ROI) to identify trends, anomalies, and growth opportunities

Handle affiliate inquiries, commission disputes, and escalations with professionalism and high emotional intelligence

Negotiate commercial terms including tiered commission structures, exclusive arrangements, and co-marketing initiatives

Identify and flag risks including wash trading, arbitrage abuse, compliance red flags, and competitor poaching signals

Collaborate with Legal, Compliance, and Risk teams to conduct affiliate due diligence and ensure regulatory adherence

Maintain a deep understanding of the affiliate lifecycle, incentive design, and anti-fraud mechanisms

Represent Binance's affiliate program with credibility and consistency across diverse cultural contexts

Requirements:

Experience in the crypto or FX exchange industry, with familiarity in affiliate ecosystems, commission structures, and rebate mechanisms

Proven track record in B2B sales, key account management, or channel partner management

Background in affiliate marketing, including lifecycle management, incentive design, and fraud prevention

Strong relationship management skills — high EQ, able to navigate disputes and competitive pressure with composure

Analytical mindset — comfortable reading performance data and identifying risks or irregularities

Solid commercial negotiation skills, with experience structuring tiered or performance-based deals

Risk awareness — ability to identify wash trading, arbitrage affiliates, and compliance risks

Cross-cultural communication skills; multilingual ability or regional cultural fluency is a plus

Nice to Have:

Trading or quantitative finance background — better understanding of affiliate motivations and behavior

Compliance or risk management experience — ability to support legal due diligence processes

Community management experience — understanding of reputation dynamics in tight-knit affiliate circles

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Customer Service Representative (Portuguese)

Binance · Argentina, Buenos Aires

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Customer Support / Success Argentina, Buenos Aires Colombia, Bogota Posted Nov 25, 2024

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high amounts of live chat and incoming emails

Provide accurate, valid and comprehensive information

Follow communication procedures, guidelines, and policies

Support other business units with customer liaison, accurately document customer requests

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Go the extra mile to engage customers

Requirements

College degree or above

Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders

Minimum 1 year experience in customer service, preferably in finance or e-commerce industry

Outstanding new graduates are also welcomed to apply

High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

Ability to work under pressure, strong communication skills and exceed beyond expectation

Passionate for customer service industry and can accept to work under different work shifts

Positive about the crypto industry

Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Customer Service Representative (Spanish and Portuguese speaker)

Binance · Colombia, Bogota

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Customer Support / Success Argentina, Buenos Aires Colombia, Bogota Posted May 15, 2024

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.

Handle customer enquiries, advice and suggestions via email or online tools.

Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.

Handle customer complaints, special cases or ad hoc tasks.

Requirements:

Bachelor degree or above.

Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.

High level of honesty and integrity. Proactive and meticulous.

A sense of responsibility and team work spirit.

Ability to work under pressure, strong communication skills and exceed beyond expectation.

Passionate for the customer service industry and can work under different work shifts, including night shifts.

Positive about the crypto industry.

Personal or professional experience with cryptocurrency.

Proficient in English language is required to be able to successfully communicate with stakeholders.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Institutional Sales Manager (LATAM)

Binance · Brazil, Sao Paulo

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Sales / BD Argentina, Buenos Aires Brazil, Sao Paulo Latin America Mexico, Mexico City Chile, Santiago de Chile Posted Feb 8, 2024

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance VIP & Institutional Team

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Our team serves the most sophisticated trading users and participants in the trading and investment industry and we offer you an opportunity to build your portfolio of clients alongside Binance and amongst top colleagues. Work remotely in a global team that covers all parts of the world, where you will get to travel and meet and attract your clients at bespoke events. If you thrive in a fast paced and high pressure environment, we encourage you to apply in!

Responsibilities

Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)

Expanding the relationships with existing customers by sustained communication, understanding of their needs

Building key customer service processes and systems, formulating management rules, and tracking the status of key customers

Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions and product feedback

Requirements

Sales experience (customer acquisition/ origination), having had a clear sales KPI

Familiar with the use of a CRM tool

Worked autonomously within a sales team. Experience in working with regional sales teams and in attending and hosting events to acquire new customers.

At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, FX sales

Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc

Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure

Passionate about crypto. Industry experience would be of an advantage

Fluency in English is required, fluency in additional languages would be a bonus

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Dispute Analyst - P2P

Binance · Argentina, Buenos Aires

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Data / Analytics Argentina, Buenos Aires Colombia, Bogota Chile, Santiago de Chile El Salvador, San Salvador Posted Dec 20, 2023

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally

Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity

Create a culture and processes which achieve the business goals and objectives with regards to customer service

Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers

Act as the Voice of the Customer across the organization

Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities

Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business

Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative

Strong ability in IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skills and a good listener

Ability to multitask, prioritise, and control time effectively

Knowledge of blockchain, crypto, and P2P payments is a big plus

Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.

Willing to work weekends and irregular hours which will include night shifts

A Binance P2P user is highly preferred

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

View all jobs →

Binance

Customer Service Representative (German & English)

Responsibilities

Requirements

Regional Branding & Partnerships Manager - LATAM

Responsibilities

Requirements

Business Development - Payment (LATAM)

Responsibilities:

Requirements:

Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

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Requirements

Optional

SOC Engineer (Incident Response)

Responsibilities

Requirements

Nice-to-have

Affiliate Relationship Manager

Responsibilities:

Requirements:

Nice to Have:

Customer Service Representative (Portuguese)

Responsibilities

Requirements

Customer Service Representative (Spanish and Portuguese speaker)

Responsibilities:

Requirements:

Institutional Sales Manager (LATAM)

Responsibilities

Requirements

Dispute Analyst - P2P

Responsibilities

Requirements

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