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Binance

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Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

Binance

Europe Backend 7mos ago

Customer Service Representative (German & English)

Binance

Portugal, Lisbon Customer Support / Success 1yr ago

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Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

Binance · Europe

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Backend Europe Chile, Santiago de Chile Georgia, Tbilisi Greece, Athens Hungary, Budapest New Zealand, Auckland New Zealand, Wellington Argentina, Buenos Aires Estonia, Tallinn Austria, Vienna Bulgaria, Sofia Croatia, Zagreb Global Ireland, Dublin Posted Sep 22, 2025

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

We’re looking for a Senior Site Reliability Engineer Engineer to take ownership of building and evolving our internal monitoring and alerting systems that keep our high-load, real-time production systems running smoothly. If you thrive on solving complex challenges at scale and have experience in DevOps/SRE practices and monitoring performance-critical applications, this role could be a great fit.

In this position, you will design, build, and continuously improve our internal monitoring and alerting tools. Test and validate solutions in real production environments. Collaborate closely with Development, QA, and DevOps teams to ensure system reliability and performance.

This is a full-time remote role, with a preference for candidates based in European time zones.

Responsibilities

Design, develop, and maintain robust monitoring and alerting tools for mission-critical systems

Automate production testing to ensure reliability and scalability

Proactively identify, troubleshoot, and resolve performance and software issues

Track, update, and drive resolution of technical problems across teams

Suggest and implement architectural enhancements and process improvements

Research, evaluate, and recommend new technologies and vendor solutions

Safeguard critical systems by applying best-in-class security practices and solutions

Requirements

At least 7+ years of experience as a Node.js / JavaScript developer, ideally with a background in monitoring and supporting large-scale production systems

Strong knowledge of REST API design and WebSockets

Hands-on experience with cloud platforms such as AWS or GCP

Solid understanding of distributed systems at scale

Proficiency working in a Linux environment

Excellent communication skills in English, with the ability to explain complex concepts clearly and logically

Optional

Familiarity with tools such as Docker, Nginx, Prometheus, Grafana, etc.

Experience working with time-series databases

Understanding of low-level programming languages (e.g., C, C++, Rust)

Previous contributions to open-source projects

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

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Customer Service Representative (German & English)

Binance · Portugal, Lisbon

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Customer Support / Success Portugal, Lisbon Riga, Latvia Slovenia, Ljubljana Serbia, Belgrade Croatia, Zagreb Estonia, Tallinn Posted Mar 20, 2025

Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high amounts of live chat and phone calls

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative

Fluent in English and German

Willing to work weekends and irregular hours which will include night shifts

Strong ability in using IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skill and a good listener

Ability to multi-task, prioritise, and control time effectively

Knowledge of the cryptocurrency/blockchain field is a big plus

Multi-lingual capability is a big plus

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Ready to apply?

Apply to Binance

Binance

View all jobs →

Binance

Senior Site Reliability Engineer (Node.js & Javascript), Trading Technologies

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Customer Service Representative (German & English)

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