Job Description:

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.                                                                                                                               

HPE’s Global Nonstop Solution Centre (GNSC) provides global, mission critical customers with a single point of contact for all hardware and software inquiries or service requests relating to HPE’s Nonstop platforms. The GNSC never closes, operating in 3 geographies under a follow-the-sun model, thereby creating a global virtual team that services over 3000 mission critical systems worldwide.

Depending on the time of day, customers instantly receive remote technical assistance via a fully staffed center that is ready for the most demanding and complex issues.

Responsibilities:

• Responding to and resolving support issues from a global mission critical customer base, specializing in Nonstop systems technologies and solutions for Nonstop technology
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
• Developing strategies and procedures to improve performance of customer environments.
• Performing root cause analysis and provide post incident reports
• Applying subject matter knowledge to solve complex technical problems

Education and Experience Required:

• Bachelor’s Degree in Computer Science completed within one year of start date

Knowledge and Skills:

• Self-starter with ability to always remain professional and courteous with customers
• Proficient verbal and written communication skills in languages to be supported
• Troubleshooting skills in a technical environment
• Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
• Experience with basic programming languages (Python, C++, etc.)

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job Level:

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.