Function

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Job Summary:**

Hitachi, Ltd. is seeking a skilled and experienced ServiceNow Sr. Developer to contribute to the design, development, and implementation of ServiceNow solutions. This offshore role will focus on enhancing and maintaining our ServiceNow platform, ensuring optimal performance and alignment with business requirements.

Job Responsibilities:**

* Design, develop, configure, and customize ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, and Discovery.
* Develop and implement integrations between ServiceNow and other enterprise systems using various technologies (REST, SOAP, MID Server, etc.).
* Create and maintain technical documentation, including design specifications, development guides, and test plans.
* Collaborate with business analysts, solution architects, and other stakeholders to gather requirements, define scope, and ensure successful project delivery.
* Perform unit testing, integration testing, and support user acceptance testing (UAT) to ensure solution quality and functionality.
* Provide technical support and troubleshooting for ServiceNow-related issues, identifying root causes and implementing effective solutions.
* Participate in code reviews, ensuring adherence to best practices, coding standards, and architectural guidelines.
* Stay current with ServiceNow platform releases, new features, and industry best practices.
* Mentor junior developers and share knowledge within the team.

Job Qualifications:**

* Bachelor's degree in Computer Science, Information Technology, or a related field.
* 5+ years of hands-on experience as a ServiceNow Developer, with a strong understanding of the platform's architecture and capabilities.
* Proficiency in JavaScript, GlideScript, HTML, CSS, and ServiceNow APIs.
* Extensive experience with ServiceNow development tools and methodologies, including scripting, workflow design, UI policies, client scripts, business rules, and UI actions.
* Demonstrated experience with ServiceNow integrations (REST, SOAP, JDBC, LDAP, etc.).
* ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications are highly preferred.
* Strong understanding of ITIL principles and best practices.
* Excellent problem-solving, analytical, and communication skills.
* Ability to work independently and collaboratively in a fast-paced, offshore environment.
* Experience with Agile/Scrum development methodologies.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.