Do you enjoy solving complex technical challenges before customers even notice them? Are you the engineer your colleagues turn to when production incidents require calm decision-making and deep technical expertise? And do you want to work on a platform that supports the pensions of millions of people? This is exactly the challenge you'll take on at Keylane.

As a Senior Technical Application Engineer in our Lifetime Technical Application Management (TAM) team, you’ll take ownership of the stability, security, and performance of Lifetime, our powerful and proven pension administration platform for the Dutch and Caribbean markets. It supports a wide range of pension providers and schemes and is delivered as a secure SaaS solution from our private cloud, fully integrated into our customers’ technical landscapes through standard web services.

In this senior role, you will:

• Taking the lead on complex incidents and acting as the technical escalation point for colleagues and stakeholders.
• Guard and improve platform uptime and resilience, implementing structural fixes and preventive measures for issues such as disk capacity problems, CPU bottlenecks and Tomcat outages.
• Manage the lifecycle of the underlying technology stack, including patching and upgrades for Windows Server, Oracle, SQL Server, Tomcat and related components.
• Manage the full lifecycle of client and server certificates, ensuring timely renewals, secure deployment and seamless coordination with customers.
• Deliver secure application integrations by supporting deployments, configuring web services, and coordinating network, security and whitelisting requirements and end-to-end validation. 
• Maintain a healthy and resilient platform by driving capacity management, monitoring and performance optimization across the application, middleware, database and infrastructure stack.
• Lead business-critical resilience and security activities, including disaster recovery and failover testing, penetration tests and external audits.
• Improve operational efficiency by automating recurring tasks through scripting, tooling and configuration management.
• Drive operational excellence by standardizing processes, maintaining runbooks and improving technical documentation.
• Partner with cross-functional teams, including Product Development, SaaS Platform, Database Administration, Security and customer stakeholders, to deliver reliable and secure services.
• Inspire and support your colleagues by mentoring junior engineers and actively sharing knowledge, best practices and technical expertise.

Key about your team

You'll be part of Keylane's Technical Application Management (TAM) organization, where we ensure our business-critical SaaS platforms are secure, stable and always available for our customers.

Together, we:

• Deliver reliable SaaS services from our secure, ISO-certified private cloud.
• Support mission-critical platforms used daily by leading insurers and pension providers across Europe.
• Work alongside experienced specialists in Windows, Linux, databases, middleware, cloud operations, automation and security.
• Use proven, standardized processes for implementations, migrations, releases, patching and day-to-day operations.
• Continuously improve the way we work by embracing automation, standardization and knowledge sharing.
• Foster a collaborative culture where ownership, innovation and continuous learning are encouraged, and everyone has the opportunity to make an impact.

Requirements

We're looking for a technical expert who enjoys taking ownership of business-critical platforms and solving complex technical challenges. You recognize yourself in the following:

• A Bachelor's (HBO) or Master's degree in IT, Computer Science or a related technical field.
• At least 5 years of experience in Technical Application Management, Infrastructure Engineering or a similar role supporting business-critical applications.
• Hands-on experience with Windows Server, Oracle and/or SQL Server, including performance tuning and troubleshooting.
• Experience with Tomcat, IIS and web services, with a solid understanding of networking, security and application architecture.
• Knowledge of security hardening, patch management, vulnerability management and PKI/certificate management in enterprise environments.
• Familiarity with networking concepts such as firewalls, proxies, load balancers and whitelisting.
• Experience with automation and scripting (e.g. PowerShell, Bash or Python) and monitoring or deployment tooling.
• Experience within the insurance, pension or financial services sector is an advantage.
• An analytical and proactive mindset, with the ability to make sound decisions under pressure and communicate effectively with both technical and non-technical stakeholders.
• You're happy to participate in an on-call rotation to help ensure our platform remains available for our customers.

A Certificate of Conduct (VOG) and reference check are part of the application process. 

Each employee within Keylane must follow training on information security and irrespective to the role basic information security responsibilities apply.

Benefits

• A monthly gross salary between € 4.250 and € 5.000 based on 40 hours per week.
• 8% holiday allowance of your total gross salary.
• A profit share.
• A pension scheme, with the option to save extra.
• Travel reimbursement: Receive a mileage allowance of €0.23 per km or an NS Business Card, which can also be used for personal travel
• 24 holiday days (with the option to buy extra) and 7 inclusion days, which can be exchanged with fixed Dutch national holidays, allowing you to take them when you like.
• Flexibility in working environment. As part of a hybrid working team, you will work partly from home and partly from the office. If you work in the office, a free lunch is waiting for you every day. If you work from home, you will receive a working from home allowance (€ 4 net per day) and internet allowance (€ 35 net per month).
• The possibility of working remotely from abroad for up to 2 months per year.
• The possibility to lease a bike through our bike leasing program.
• A one-year contract that, subject to satisfactory performance, will be converted into a permanent contract.
• The opportunity to develop yourself at our Academy through courses and training, both professionally and personally. · A comprehensive vitality offers to help you stay healthy. Read more here.