Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About PwC SATIC and the role

Responsible for the talent, development and coaching strategies for the firm, the Talent, Development & Coaching Centre of Excellence (TD&C CoE) partners with the business to deliver high quality development opportunities that enable both the firm’s strategic priorities and individual growth of our people. We are a team of well-connected people professionals who bring creativity, expertise and market insights and work with subject matter experts in our business to respond to the development needs of the firm.

The LoS and Firmwide Design Teams are creative teams of learning designers, responsible for understanding the needs of the business and designing and curating or creating LoS or Firmwide programme content. The aim is to develop the most impactful, innovative solutions to meet learner needs and deliver clear business outcomes, leveraging the latest technological innovations where this enhances learning effectiveness.

Summary:

Design Consultants work as part of a Portfolio Strategy Leader’s (PSL) team, and will report into the aligned PSL. However, the Design Consultant may report into the Senior Design Consultant (SDC) for programme delivery. Responsible for understanding the business objectives for a particular training need, they will work with business SMEs to translate these into key learning objectives and design highly effective learning interventions to meet these needs. This includes the use of learning design methodologies and innovation to author content, review content prepared by Design Senior Associates, and supporting the PSL and/or SDC with project management activity.

Qualifications /Certifications required:

Minimum- Honors Bachelor Degree in HR, Industrial Psychology, Education, Business, or related field Preferred- Post Graduated Qualification in Learning, HR, Digital Learning, or Organisational Development Advantageous: Instructional Design Certification, experience with LMS/LXP and Learning Analytics, experience in Professional Services or Consulting Environments,

Experience required:

· Minimum Years of experience in Learning Design 5 – 8 years

· An understanding of PwC’s service propositions, with a broad understanding of the firm’s strategy and priorities.

· Proven ability to engage and influence stakeholders, communicating confidently, clearly and effectively in verbal and written formats.

· Ability to develop and build a wide range of relationships and work collaboratively as part of a wider team.

· Ability to lead, coach and develop self and others in the pursuit of delivering a distinctive and sustainable L&D service to the firm.

· Ability to adhere to project management disciplines to deliver on tasks and responsibilities on time and to budget, with designated resources.

Responsibilities of role:

· Design and develop programmatic content via curation, in-house authoring and engagement of external suppliers, leveraging LoS specific and/or Firmwide knowledge and experience as appropriate.

· Remain business-centred at all times, understanding their needs and keeping them in mind when taking actions and making decisions.

· Consistently follow the processes set by the Strategy and Insights team (S&I), in combination with content knowledge, to enable effective and efficient/ innovative learning design.

Review content written by Design Senior Associates and peers to maintain quality control of content, ensure learning objectives have been met, challenge learning efficacy and innovation and drive consistency.

· Hold relevant business relationships that are integral to programmatic design such as content SMEs.

· Work closely with the Learning Implementation and Reporting team (LI&R) and Integrated Services - Event Delivery team to deliver a successful learning intervention.

· Facilitate design workshops where applicable.

· Lead the briefing/training of facilitators and hosts to equip them to be able to deliver learning content.

· Support the PSL/SDC in ensuring appropriate evaluation metrics are put in place and analyse evaluation reporting at a programme level and consider the impact of this on future design iteration.

· Consider appropriate diversity, inclusion and wellbeing; accessibility; external suppliers; and environmental and social impact when designing content.

· Coach and supervise more junior designers to enhance team capability, quality of output and to promote knowledge sharing.

· Support collaboration and education and ensure the adoption of market insights and latest innovations.

· Collaborate with the other Design Consultants across the Design team to ensure T&D activity is aligned across the CoE and share best practice.

· Support the PSL/SDC in project management activity, where appropriate.

Desirable skill sets include:

· Passion for creating and delivering highly effective content.

· Instructional Design (ADDIE, SAM, Design thinking for Learning

· Innovative and creative in approaching new challenges.

· Learning Journey Design

· Adult Learning Principles

· Assessment and Evaluation Design

· Stakeholder Management

Role related attributes:

· An understanding of digital learning solutions and Learning Technologies and how they can be used to add value and transform the way we learn.

· Operate with a global and inclusive mind-set, demonstrating commercial acumen and an understanding of the firm’s business priorities.

· Assimilate complex data and information objectively to inform recommendations.

· Demonstrate resilience and delivery under pressure, in an ambiguous and changing landscape.

· Ability to work within UK hours

Industry Experience:

Experience in the design, development and review of face-to-face and technology enabled learning solutions, showcasing innovation and creativity when approaching new challenges.

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Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

September 30, 2026