At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team 

Expedia Group B2B helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions. 

Are you a driven sales person, a real ‘hunter’, looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform? This is an exciting opportunity to be part of our Partner Growth & Agility - New Partners team based in Kuala Lumpur.

The Associate’s primary responsibility is to call potential properties within their assigned territory who have not worked with us and educate them on Expedia's UVP, and assist in the set up and onboarding of these new hotel partners. You will help them maximize the production potential from their participation in the Expedia marketplace by smartly leveraging the power of Expedia Group’s unique data insights.

This role is central to our account management mission: of delivering exceptional travel experiences by bringing the power of the platform to life for our partners, both current and new. This team ensures that our global customers always find the best hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach our full breadth of global traveler demand.

In this role, you will:

• Execute on high value conventional lodging leads from fresh leads and untouched opportunities within target markets as assigned to you
• Build the portfolio of hotel partners by introducing prospective partners to Expedia and facilitate their onboarding process
• Educate partners on how to offer competitive hotel products (content, rates and availability) to be consistently optimized on the Expedia sites
• Advise partners on additional lodging rates and availability information regarding high demand and compression periods
• Employ active listening during conversations with potential partners to adapt responses to local market conditions and partner needs
• Share best practices within the team in order to achieve overall team targets
• Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
• Unique market insights (partner reports, competitive data, key performance drivers)
• Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
• Marketing and merchandising opportunities 
• Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
• Self-service tools (Expedia Partner Central)
• Once property is live on our sites, carry out follow-up calls with new partners to answer questions and help maximize partners potential
   

Experience and qualifications:

• Bachelor’s Degree; or equivalent
• 1-2 years’ relevant work experience, commercial experience is a plus
• Native level Japanese and Business fluency in English
• Majority of time will be executing on leads with minimal travel (market visits or industry events)
• Hungry, driven, motivated, willing to take action and results-focused
• Organized with good time management skills and attention to detail
• Persistence when facing challenging situations
• Ability to multi-task effectively and be able to change gears quickly
• Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by the leadership team
• Relationship builder who earns the confidence of others
• Appetite for innovative technology, fast-changing business environment, data driven decision-making
• Demonstrates problem solving skills
• Ability to select and present insights, including performance, market and competitor analysis and to implement action plans based on the data
• Presents ideas and directives clearly and persuasively
• Ability to optimally communicate to various levels and through a variety of communication channels
• Ability to handle objections over phone and cold calling
• Open to feedback through shadowing and practice scenarios for continuous improvement
• Able to work independently as well as be a strong team worker, ensuring the whole team wins

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity