Job Summary

Synechron is seeking a BPM, Low-Code Automation and AI Specialist with experience across Pega, Microsoft Power Platform, Camunda and AI-enabled process automation. The role is responsible for designing, developing, implementing, maintaining and supporting business process management solutions that improve operational efficiency and meet business requirements.The position will work with cross-functional teams to understand business processes, identify automation opportunities and deliver workflow-based solutions. The successful candidate will contribute to business objectives by streamlining operations, supporting reliable BPM platforms, improving process quality and enabling measurable automation outcomes.

Software Requirements

Required Software Skills

• Business Process Management software: Knowledge of BPM platforms such as Pega, Appian and IBM BPM. Experience with BPM software should be demonstrated through relevant project delivery.
• Pega: Practical experience designing, developing or supporting Pega-based BPM solutions. Experience level should align with the requirement of at least three years in BPM and process automation.
• Workflow design and modeling: Experience with workflow design and modeling tools such as Microsoft Visio and BPMN.
• Programming languages: Strong programming or scripting capability in one or more of Java, JavaScript and Python, with the ability to apply these languages to integration, automation, validation or support activities.
• Database systems: Working knowledge of Oracle and SQL Server, including data access, queries, troubleshooting and support activities.
• Process automation platforms: Experience with workflow and process automation concepts relevant to Microsoft Power Platform and Camunda, where applicable to project responsibilities.

Preferred Software Skills

• Experience with Microsoft Power Platform, including Power Automate, Power Apps or related platform capabilities.
• Experience with Camunda and BPMN-based process orchestration.
• Experience applying AI capabilities to process automation, workflow optimization, decision support or operational use cases.
• Professional certification in BPM software or a related process automation platform.
• Experience working with multiple BPM platforms, including Pega, Appian, IBM BPM, Power Platform or Camunda.
• Familiarity with version-controlled development and release practices for BPM solutions.

Specific product versions are not prescribed in the requirements. Candidates should demonstrate hands-on experience with versions used in recent enterprise projects and the ability to adapt to platform upgrades.

Overall Responsibilities

• Design and develop BPM solutions that meet documented business and technical requirements.
• Collaborate with cross-functional teams to understand current-state and future-state business processes.
• Identify opportunities to automate, simplify and improve business operations.
• Develop and implement process workflows, models and rules using appropriate BPM, low-code and orchestration technologies.
• Apply BPMN and workflow modeling practices to document process logic and process dependencies.
• Integrate BPM solutions with databases, applications and supporting services where required.
• Maintain and support BPM systems, including software upgrades, configuration changes, performance improvements and bug fixing.
• Provide technical support and troubleshooting for BPM systems and related integrations.
• Participate in testing, quality assurance, defect resolution and release activities for BPM solutions.
• Communicate technical concepts, process impacts, risks and recommendations to technical and non-technical stakeholders.
• Contribute to the responsible use of AI and automation by considering data quality, traceability, security, maintainability and human oversight.
• Support efficient digital processes that reduce unnecessary manual work, rework and paper-based activity where applicable.

Strategic Objectives

• Deliver maintainable BPM and automation solutions aligned with business requirements.
• Improve process efficiency, consistency, visibility and operational supportability.
• Promote reusable workflow patterns, clear process documentation and effective quality controls.
• Contribute to successful project delivery through effective collaboration, testing and technical support.

Performance Outcomes and Expectations

• BPM solutions are delivered in accordance with approved requirements, design standards and project timelines.
• Workflows and process models are documented, tested and maintainable.
• Defects and production issues are investigated and resolved within agreed support expectations.
• Automation opportunities are assessed using measurable business and operational benefits.
• Stakeholders receive clear updates regarding progress, risks, decisions and dependencies.
• Solutions support appropriate security, data management, sustainability and quality practices.

Technical Skills (By Category)

1. Programming Languages

Essential

• Practical programming or scripting experience using Java, JavaScript or Python.
• Ability to understand existing code, develop application logic and troubleshoot technical issues.
• Ability to use programming skills for workflow automation, integrations, data processing, validation or support activities.

Preferred

• Experience using more than one of Java, JavaScript and Python.
• Experience developing custom components, connectors, APIs or automation scripts for BPM platforms.
• Experience applying Python or other programming languages to AI-enabled process automation use cases.

2. Databases and Data Management

Essential

• Working knowledge of Oracle and SQL Server.
• Ability to write or interpret SQL queries for data retrieval, validation and troubleshooting.
• Understanding of data relationships, data quality and the impact of data changes on process execution.
• Ability to investigate data-related issues affecting BPM solutions.

Preferred

• Experience supporting data integrations between BPM platforms and enterprise databases.
• Knowledge of data mapping, transformation and reconciliation.
• Experience applying data governance and data quality practices to automation solutions.

3. Cloud Technologies

Essential

• Ability to understand the deployment, integration and support considerations of BPM solutions in the relevant project environment.

Preferred

• Experience deploying or supporting BPM, low-code or AI solutions in cloud environments.
• Familiarity with cloud-based integration, monitoring, identity and environment management.
• Experience supporting platform upgrades or migration activities in cloud or hybrid environments.

4. Frameworks and Libraries

Essential

• Working knowledge of BPM concepts, process automation principles and workflow implementation.
• Experience with BPMN for process modeling.
• Ability to work with platform-specific frameworks and configuration capabilities within BPM tools.

Preferred

• Experience with Pega, Microsoft Power Platform and Camunda.
• Experience with API integration frameworks, reusable automation components or orchestration patterns.
• Familiarity with AI and machine learning libraries or services used for process automation, where relevant to the role.

5. Development Tools and Methodologies

Essential

• Experience with workflow design and modeling tools such as Microsoft Visio and BPMN.
• Understanding of software development, testing, defect management and release processes.
• Ability to participate in quality assurance and technical documentation activities.
• Ability to work independently and as part of a cross-functional team.

Preferred

• Experience with Agile or other structured delivery methodologies.
• Familiarity with source control, continuous integration and deployment practices.
• Experience with application monitoring, logging, incident management and performance troubleshooting.
• Experience using process discovery, process analysis or automation assessment techniques.

6. Security Protocols

Essential

• Ability to follow applicable security, access control, data protection and environment management requirements.
• Understanding of secure handling of business and process data.
• Ability to identify and escalate security, privacy or access-related risks.

Preferred

• Experience implementing role-based access controls within BPM or low-code platforms.
• Familiarity with secure API integration, authentication and authorization practices.
• Experience considering privacy, explainability, auditability and human oversight when applying AI to business processes.

Experience Requirements

• At least 3 of experience in BPM and process automation.
• Proven track record of delivering BPM projects from requirements analysis through development, testing, implementation and support.
• Experience designing and developing BPM solutions that address documented business requirements.
• Experience creating process workflows and models using BPMN or comparable workflow modeling practices.
• Experience collaborating with business, technology, operations, quality assurance and support teams.
• Experience maintaining BPM systems, performing software upgrades, resolving defects and providing technical troubleshooting.
• Experience working with Java, JavaScript or Python and with Oracle or SQL Server.
• Experience with Pega, Power Platform, Camunda or comparable BPM and process automation technologies is relevant to the role.
• Experience in financial services, insurance, banking or another regulated industry is preferred but is not required where candidates can demonstrate equivalent BPM project delivery.
• Alternative pathways may include substantial hands-on experience delivering process automation solutions, technical implementation experience with low-code or BPM platforms, or equivalent professional training in place of a directly related degree.

Day-to-Day Activities

• Design and develop BPM solutions, process workflows and models using appropriate BPM, low-code, orchestration and integration technologies.
• Collaborate with cross-functional teams through process discussions, requirements sessions, design reviews, technical meetings and delivery planning.
• Produce process models, technical documentation, configured solutions, test evidence, defect fixes and implementation deliverables for assigned projects.
• Make technical decisions within assigned responsibilities, escalate risks and dependencies appropriately, and provide ongoing BPM support, troubleshooting and quality assurance.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration or a related field; equivalent relevant professional experience may be considered.
• At least three years of experience in BPM and process automation, with evidence of delivering BPM projects.
• Professional certification in BPM software or a related automation platform is preferred but not required.
• Training in BPM concepts, BPMN, workflow design, programming, databases or relevant automation technologies is preferred.
• Ongoing professional development is expected to maintain current knowledge of Pega, Power Platform, Camunda, AI-enabled automation, development practices and applicable technical standards.

Professional Competencies

• Critical thinking and problem-solving: Analyze business and technical issues, identify root causes, evaluate options and implement practical solutions.
• Leadership and teamwork: Contribute effectively to team outcomes, take ownership of assigned work and support knowledge sharing without requiring formal people-management responsibility.
• Communication and stakeholder management: Explain technical concepts clearly to non-technical stakeholders and maintain accurate, timely communication with project teams.
• Adaptability and learning orientation: Respond constructively to changing requirements, platform updates and new technologies while maintaining delivery quality.
• Innovation mindset: Identify appropriate opportunities to improve processes through automation, workflow optimization and responsible use of AI.
• Time and priority management: Organize competing tasks, meet agreed commitments, manage dependencies and escalate delivery risks early.

Soft Skills

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Strong customer-focused approach.
• Ability to work in a fast-paced environment.
• Positive and professional approach to assigned responsibilities.
• Strong work ethic demonstrated through reliable delivery and accountability.
• Flexibility and adaptability in a changing work environment.
• Ability to communicate respectfully and effectively with stakeholders from varied technical and professional backgrounds.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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