Job Posting Title:

Req ID:

Job Description:

Lead Site Reliability Engineer Job Description

Job Family: Site Reliability Engineering

“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

This role sits in the Commerce Site Reliability Engineering (SRE) specifically supporting Ecommerce , Consumer Products within Technology & Digital for Disney Experiences. It works closely with Commerce Engineering and Consumer Products Technology teams from across the company.

The Lead Site Reliability Engineer will report to the Manager of Site Reliability Engineering.

About The Role & Team:

• Join the Commerce Site Reliability Engineering team as a Lead SRE, supporting Ecommerce, Consumer Products, Licensing and Publishing, and Consumer Production platforms at Disney Experiences. You will drive best-in-class infrastructure improvements, implement industry-leading observability strategies, and champion a DevOps culture across multi-cloud environments spanning AWS, Azure, and GCP. In this role, you will partner with engineering and product teams to lead large-scale project delivery, ensuring the reliability, scalability, and performance of critical commerce platforms.

What You'll Do:

• Lead and scale a DevOps culture across Commerce and Consumer Production engineering teams, mentoring engineers on observability practices to reduce MTTR and improve application stability.
• Lead the design, build, and support of products platforms
• Consult, design, build, and support development pipelines, automate infrastructure and operations, create telemetry for monitoring, engineer high reliability and reinforce best- practices to secure company data
• Expertise in systems administration skills on Linux, Containers, AWS, Azure, and GCP, and must have extensive experience with web technologies, source control management using Git, cloud hosting, and container scheduling
• Guide systems administration in systems administration requirements in Linux and Windows platforms across AWS, Azure, and GCP and bring knowledge on systems, network, operational excellence and application stability, security, performance, and capacity management, operational excellence and application stability, security, performance, and capacity management, as well as documentation
• Help engage around the estimation and planning of highly sophisticated scalable projects and their budget allocations
• You will be expected to stay up to date with emerging technologies so you can make informed recommendations

Required Qualifications:

• Minimum 7 years of related work experience
• Comfortable working in an agile environment
• Proficient in implementing observability principles and advanced tools for system enhancement, applying expertise in major APM tools
• Advanced expertise in CI tools such as Gitlab, AWS CodeBuild, Azure DevOps, with configuration optimization
• Mastery in configuration management using Terraform, Ansible, Chef for scalable infrastructure design
• Fluent in core scripting languages and advanced programming skills (Python, NodeJS, Golang), experienced with Linux, CLI's, and code editors like VS Code
• Skilled in Source Control Management systems like Github and Gitlab, managing users, and repos, proficient in networking protocols, distributed systems, and container platforms (e.g., Docker, ECS)
• Expertise in cloud hosting services (AWS, Google Cloud, Azure), databases, tools, and security, with experience in CI pipelines, build tools like Jenkins, RESTful web service calls, and JSON
• Outstanding troubleshooting methodology, including instructing new methodologies to the team and evaluating new systems and infrastructure solutions for technical feasibility against standards
• Proficient in using AI engines to analyze monitoring tool data for system reliability and performance
• A visionary who motivates teams to excel and fosters creativity, consistently driving excellence in all endeavors
• An advocate for a diverse and inclusive culture that encourages innovation and ensures every team member feels a sense of belonging
• Familiar with [add required technologies here], with a desire to further develop technical expertise in data engineering tools, methodologies, and emerging technologies

Preferred Qualifications:

• Experience with Harness CI/CD pipelines and DevOps automation tooling
• Hands-on expertise across multi-cloud environments including AWS, Azure, and GCP
• Experience supporting large-scale ecommerce or consumer-facing platforms
• Familiarity with observability platforms such as Appdynamics, Splunk, Datadog, New Relic, or Dynatrace
• Demonstrated success leading large project efforts across cross-functional engineering teams

Required Education:

• Bachelor’s degree in Computer Science, Information Systems, Software, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience

****This section is auto populated****

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products, and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating special stories and experiences for every member of the family. Disney’s stories, characters, and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally loved.

This position is with Disney Worldwide Services, Inc., which is part of a business we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney cultivates a business culture where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Job Posting Segment:

Job Posting Primary Business:

Primary Job Posting Category:

Employment Type:

Primary City, State, Region, Postal Code:

Alternate City, State, Region, Postal Code:

Date Posted: