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The Director, Value Added Services and Beyond Banking defines and delivers what makes banking with BMO meaningfully different, helping customers make Real Financial Progress while driving acquisition, engagement, retention and relationship depth.

The role leads the strategy, development and execution of BMO’s value-added services and experiences across key pillars such as goals, protection and beyond banking. The mandate brings together customer insights, product strategy, digital experiences, partnerships and enterprise capabilities to create distinctive experiences that extend beyond traditional banking products.

The portfolio today includes award-winning capabilities such as My Financial Progress, Credit Coach, SmartProgress, Zogo as well as Beyond Banking Benefits ecosystem.

Looking for a strategic builder who is equally comfortable shaping a vision from a blank sheet, presenting a recommendation to senior executives, negotiating with an external partner and working through execution trade-offs with delivery teams.

Key Accountabilities

Overarching Accountabilities

• Define and evolve the Personal Banking value proposition and a multi-year roadmap anchored in customer needs, competitive insight and business priorities.

• Develop business cases, investment recommendations and success metrics for the portfolio.

Strategic Thinking and Partnership

• Own and scale the Goals Ecosystem, including My Financial Progress and goal-based tools in branch and digital.

• Connect customer goals to relevant advice, products and experiences across channels, maximizing value to customer and the bank.

• Help customers build financial resilience and confidence through our credit products and capabilities.

• Own BMO's financial education offering, including SmartProgress and Zogo, turning education into action.

• Drive adoption and engagement of digital features and value add capabilities.

• Lead the strategy, analytics, insights and phased build-out of a best-in-class ecosystem of beyond banking benefits

• Identify, evaluate and negotiate strategic partnerships, including value exchange, commercial terms and customer proposition.

• Manage partner and vendor relationships, contracts and performance.

Product Development & Execution

• Take propositions from insight and concept through business case, pilot, launch and scale using a disciplined test-and-learn approach.

• Lead complex cross-functional initiatives with Product, Digital, Technology, Marketing, Analytics, Legal, Risk, Procurement and frontline partners.

• Track KPIs across adoption, engagement, products per customer, retention and financial impact.
  

Leadership

• Build, coach and develop a high-performing team of strategy, product and partnership professionals.

• Influence senior leaders across Personal Banking and the enterprise, and communicate clearly at the executive level.

• Foster a culture of customer obsession, accountability and innovation.

Qualifications

• Undergraduate degree and MBA from a top tier school.

• 10+ years of experience in strategy, product management, proposition development, partnerships or customer experience, ideally in financial services or consumer businesses.

• Proven record of taking new propositions from concept to scaled launch.

• Strong commercial acumen, including business case development and partnership negotiation.

• Experience leading complex, cross-functional programs in a matrixed organization.

• Excellent executive communication, storytelling and stakeholder management skills.

• Strong analytical and structured problem-solving skills.

• Demonstrated people leadership and team development.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.