At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

In this role, you will research and monitor financial-account exceptions such as returned wires, funds awaiting proper placement, and account overdrafts. You will work with internal business partners to gather information, track outstanding items, and follow up regularly to help move issues toward resolution. The position provides oversight of exceptions rather than primarily resolving or processing the underlying transactions directly.

You will work across multiple systems and platforms, manage a variety of exception types, and communicate with internal departments through email and calls. When an issue cannot be advanced through email communication, you may coordinate and lead calls with the appropriate business partners. The team also provides opportunities to learn different functions through cross-training, with established procedures available to support the work.

Key Responsibilities

• Research and monitor financial-account exceptions, including returned wires, funds awaiting proper placement, and account overdrafts.
• Coordinate with internal business partners to obtain information and status updates on outstanding items.
• Track open exceptions and provide consistent follow-up through email and calls.
• Set up and lead calls when additional coordination is needed to move an issue toward resolution.
• Support account and asset-level maintenance for WMIS client accounts and products.
• Work across multiple systems, platforms, and exception categories.
• Manage multiple responsibilities concurrently while meeting established deadlines and Service Level Agreements.
• Follow established department policies, procedures, and operational requirements.
• Participate in cross-training across team functions.

Basic Qualifications

• Associate's degree, or equivalent work experience
• Two or more years of relevant experience

Preferred Skills and Experience

• Basic understanding of regulatory and accounting principles affecting Wealth Management & Investment Services business lines and clients
• Research and analytical skills with the ability to investigate financial-account exceptions and gather relevant information
• Ability to quickly learn custody operations, systems, procedures, products, and services
• Ability to work effectively across multiple systems and platforms
• Intermediate Microsoft Excel skills; advanced proficiency is beneficial but not required
• Ability to manage multiple assignments and meet established deadlines in a dynamic work environment
• Demonstrated problem-solving, decision-making, and organizational skills
• Clear written and verbal communication skills
• Ability to communicate effectively with internal business partners and lead calls when appropriate
• Proficiency navigating Microsoft Office applications and other software systems

Location Expectations

• Must work in office 60% of the work days - per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.