• Play a key role in preparing for change across Customer & Services.
• Support business readiness, operational planning, and successful implementation of change initiatives.
• Join a collaborative team and delivering great outcomes for New Zealanders.

Te Whiwhinga mahi | The opportunity

We're looking for a Change & Business Readiness Coordinator to support the successful delivery and integration of change across Customer & Services. You will coordinate readiness activities, support impact assessment work, maintain change documentation, and help ensure operational teams are prepared for upcoming change.

This is an exciting opportunity to work across multiple initiatives, partnering with business leaders, subject matter experts, programme teams and operational stakeholders to ensure change is understood, planned for, and embedded effectively.

In this role, you will:

• Coordinate and support business impact assessments across people, processes, systems, services and customer outcomes.
• Support readiness assessments, implementation planning and business readiness activities.
• Gather, document and maintain business requirements, impacts, risks and operational considerations.
• Maintain readiness plans, implementation documentation and the Customer & Services change calendar.
• Monitor, track and report risks, issues, dependencies and readiness actions.
• Prepare reports, briefing materials, process documentation and implementation artefacts.

You will find out more about the role here.

We are seeking to appoint at a salary between $85,000 – $89,000 commensurate with skills and experience.

Ko koe tēnei | About you

You are a highly organised and proactive coordinator who enjoys bringing people together, solving problems and helping teams navigate change successfully. You have strong analytical skills, can quickly understand operational impacts, and are comfortable working across multiple priorities in a fast-paced environment.

To be successful in this role, you will bring:

• Experience supporting change initiatives, business improvement activities, projects, or operational change programmes.
• Experience gathering and documenting business requirements, impacts, risks or stakeholder needs.
• Strong analytical, problem-solving and critical thinking skills.
• The ability to analyse and document business processes and operational workflows.
• Strong stakeholder engagement and relationship management skills.
• Experience preparing reports, recommendations, business documentation and briefing materials.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities across multiple initiatives.
• Experience using business analysis, process mapping and Microsoft 365 tools.
• An understanding of change implementation, operational readiness or customer service delivery environments.

While not essential, experience within customer service, regulatory, operational or public sector environments, or training in business analysis, change management, project support or continuous improvement methodologies would be an advantage.

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and te reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi as it applies in the public sector.

Mō mātou | About us

The Customer & Services Group | Te Mahau delivers great transactional products and services through operational excellence and customer focus. The group is responsible for supporting the effective operation of New Zealand's land transport system while continually improving customer experiences and developing services that are simple, effective and easy to use.

The Change & Business Readiness Team prepares Customer & Services for change and supports its successful integration into business operations. The team provides the readiness, coordination and business support required to assess impacts, align priorities, coordinate subject matter experts and embed sustainable change across the function.

Ka whiwhi koe i te aha | What you’ll get in return

At NZTA, you’ll be part of an organisation that makes a visible difference every day. We offer:

• A competitive salary and benefits package
• Flexible working arrangements (role dependent)
• 5 weeks annual leave, plus Income Protection and Critical Illness Insurance

The opportunity to contribute to nationally significant initiatives that directly impact millions of New Zealanders

Ready to take on the challenge?

If you’re motivated by pace, complexity, and real‑world impact, and you enjoy supporting teams through demanding operational environments, we’d love to hear from you.

Me pēhea te tuku tono | How to apply:

Please click Apply to upload your CV and cover letter outlining your suitability for the role.

Rā Katinga | Applications close:

For further information, email: [email protected]

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.