Job Description:

Life BPS IT
1. Attrition request for Jeff Wilson; EID: 574808; Exit Date: 9/30/2026
2. This position is responsible for maintaining SLA for BHF security access requests and password resets, including providing and removing access for Life BPS security requests related to mainframe systems and clients. The resource will also handle password resets, troubleshoot mainframe system errors, create weekly reports for user IDs approaching expiration, and provide weekly reports to clients. In addition, this position is responsible for creating and overseeing mainframe recertifications, providing evidence for audits, and supporting the mainframe disaster recovery testing team.
3. SLA Description: Maintaining SLA for BHF security access requests and password resets SLA Target: 100% SLA Actuals: July 2026 – 10%; August 2026 – 100% Penalty Dollars: $3K

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