The Opportunity

As a Senior Air Operations Associate, you’ll handle complex airfreight cases while guiding a small team to deliver consistent, high-quality execution. This role is ideal for experienced operators ready to step into leadership — solving problems, coaching teammates, and driving process improvements to build the next generation of operations leaders in Vietnam.

What You’ll Do

In this role, you’ll keep our airfreight operations running smoothly while leading a small team to deliver great results. You’ll solve problems, guide teammates, and make sure shipments move on time with accuracy and care.

• Coordinate and implement airfreight operations aligned with company strategy, global policies, and customer requirements.
• Act as the first escalation point for all shipments exceptions
• Coach and mentor team members to ensure SOP compliance, productivity, and continuous improvement.
• Maintain high data accuracy and milestone updates in Flexport systems to meet KPIs and SLAs.
• Support new projects such as carrier integrations, client onboarding, and system/process upgrades.
• Monitor and review vendor performance, providing feedback and solutions to improve service quality.
• Oversee billing accuracy and cost control, resolving invoice disputes promptly.
• Build strong relationships with customers, internal stakeholders, and external service providers.
• Supervise a small team of associates and collaborate closely with other departments.
• Step in as acting squad lead when required, preparing for future leadership roles.

What We’re Looking For

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field.
• 3–7 years of experience in freight forwarding, or logistics operations.
• Strong understanding of air freight processes and import/export handling.
• Fluent in Vietnamese; comfortable communicating in English (written & spoken).
• Experience coaching or mentoring junior teammates.
• Detail-oriented, proactive, and able to handle multiple shipments under pressure.
• Customer-focused mindset with strong problem-solving skills.

What You’ll Gain

• Opportunity to lead a small squad and grow your leadership skills.
• Hands-on experience in Vietnam’s air freight operations with Flexport’s global network.
• Clear career path to Team Leader or Manager roles as Flexport Vietnam scales.
• Exposure to global systems, tools, and best practices in logistics.

Develop and strengthen financial processes that create client value

Role Overview

We are looking for detail-oriented professionals to support our Accounts Payable function through high-volume invoice processing or specialized freight auditing, validating invoices against contracts, rate agreements, and shipment records while collaborating with internal teams and external vendors to resolve discrepancies. The ideal candidate has strong analytical skills, attention to detail, and experience in freight auditing or accounts payable.

Key Responsibilities

• Enter a high volume of invoices, ensuring timeliness and accuracy.
• Support the implementation of automation tools and identify opportunities to streamline workflows and reduce manual errors.
• Identify opportunities to streamline invoice processing and reduce errors.
• Review and validate freight invoices against contracts, rate agreements, and shipment records to identify discrepancies in rates, surcharges, or billing.
• Identify and resolve discrepancies related to rates, surcharges, accessorial charges, and billing errors.
• Collaborate with carriers, vendors, and internal stakeholders to resolve billing disputes and discrepancies efficiently.
• Maintain professional and proactive communication with vendors to ensure timely dispute resolution.
• Maintain accurate financial records, audit findings, and documentation of transactions within AP and ERP systems.
• Ensure adherence to company policies, contractual terms, and regulatory requirements in freight auditing.
• Contribute to reconciliation efforts and, for senior roles, assist in training team members on vendor auditing processes.

Qualifications & Requirements

• 3 – 5 years of experience in Accounts Payable, finance, data entry, or logistics/freight auditing.
• Degree in Finance/Accounting or related functions.
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP, data analysis) and experience with AP is a plus.
• Familiarity with ERP systems (e.g., NetSuite) and audit tools like KBS is a plus.
• Understanding of invoice matching, shipment records, freight rate structures, and accessorial charges.
• Strong ability to identify discrepancies, analyze root causes, and recommend effective solutions.
• Effective written and verbal communication skills for professional interactions with internal teams and external vendors.
• Knowledge of financial controls, regulatory requirements, and company audit metrics.
• Ability to work in a matrixed environment with multiple stakeholders.

The Opportunity:

As an Ocean Operations Associate, you’ll sit at the core of this transformation, owning performance management for our ocean gateway operations in Vietnam. You’ll collaborate with ocean carriers, freight forwarding and trucking partners, as well as cross-functional teams across Flexport, to drive consistent execution, build scalable processes, and deliver high-quality service for our clients.

You will:

• Build and implement operational performance frameworks, processes, and tools to measure partner performance in the Vietnam market.
• Manage and drive the performance of ocean carriers and forwarding partners, using global metrics, dashboards, and reporting to ensure consistency and quality.
• Act as a strategic advisor and coach to external partners and internal operators, identifying gaps and driving solutions through process standardization and training.
• Design and deliver training programs to upskill partners and internal teams, focusing on operational excellence.
• Lead onboarding for new shippers, ensuring a smooth experience and setting them up for long-term success.
• Manage client communications and proactively resolve operational escalations.
• Support creation of internal enablement content so commercial and ops teams can confidently manage import/export flows.
• Define and monitor performance and product adoption metrics in alignment with key stakeholders, including Global Ocean BU and Account Management.
• Prepare analysis and presentations for monthly/quarterly business and partner reviews.
• Work on continuous process improvements
• Additional projects and duties as assigned

You should have:

• A BA/BS degree and 2–4+ years of experience in logistics, supply chain, program/project management, or consulting.
• Strong written and verbal communication skills in both Vietnamese (native) and English (business level).
• Excellent stakeholder management skills with the ability to build trust, influence cross-functionally, and work across cultures.
• Commercial awareness and strategic thinking, with the ability to turn insights into action.
• Experience driving initiatives from idea to execution with high attention to detail.
• Comfortable working with data to diagnose problems and validate solutions.
• A bias toward action, the courage to challenge the status quo, and a mindset focused on continuous improvement.
• A "compliance-first" attitude—you understand that global trade runs on trust and regulation.

The Opportunity

As an Air Operations Associate, you’ll play a key role in ensuring smooth and timely air freight movements for our customers. You’ll coordinate daily with airlines, trucking partners, terminals, and internal teams to keep shipments on track.

This role combines hands-on operations, customer service, and documentation work — helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

What You’ll Do

• Execute end-to-end air shipments :
  • Receiving booking, contact with shipper/consignee and agent to arrange the shipment within SOP’s provided.
  • Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
  • Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly.
  • Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
  • Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors’s standards and services.
  • Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
  • Handle customers statistics and reports or any special request for improve system.
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data.
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience.
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality.
• Take ownership: Support teammates and take on additional tasks when needed/ required.

What We’re Looking For

• Bachelor’s degree in logistics, supply chain, business, or related fields.
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times.
• We are looking for candidates who are flexible and open to work on weekends.

What You’ll Gain

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales.
• Be part of a fast-growing international company with training and development from global experts.

The opportunity
Join Unity as a Senior Field Marketing Manager to spearhead our marketing efforts in the vibrant Vietnamese gaming market.

You will play a pivotal role in driving brand awareness and user acquisition by integrating Engine and Ads marketing strategies.

This is a unique opportunity to work remotely while having a significant impact on the local developer community and Unity’s regional growth.

Success in this role means building a sustainable marketing engine that aligns global vision with local market nuances.

What you'll be doing

• Develop and execute a comprehensive field marketing strategy for Vietnam, balancing physical events with digital engagement.
• Lead the planning and execution of diverse events, including large-scale industry conferences, technical workshops, and developer meetups.
• Manage localized digital marketing campaigns and content creation to maintain a strong brand presence across local social and community channels.
• Collaborate cross-functionally with Sales, Business Development, and Regional Marketing teams to ensure alignment on business goals.
• Monitor market trends and competitor activities in Vietnam to provide actionable insights and localized marketing assets.

What we're looking for

• Extensive experience in field marketing or event management within the gaming or technology industry in Vietnam.
• Native-level fluency in Vietnamese and professional business proficiency in English.
• Proven ability to manage end-to-end event logistics, including budgeting, vendor management, and on-site execution.
• Strong understanding of the Vietnamese gaming ecosystem and developer community.
• Experience in executing integrated marketing campaigns across both digital and physical touchpoints.

You might also have

• Professional network within the Vietnamese AdTech or mobile gaming industry.
• Experience in data-driven marketing and ROI analysis for field activities.
• Ability to transcreate global marketing content to resonate with local cultural sentiments.
• Proficiency in additional languages such as Korean, Chinese, or Japanese.

Additional information

• Relocation support is not available for this position
• Work visa/immigration sponsorship is not available for this position

Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.

Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.

While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program

Life at Unity
Unity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D — closing the gap between ideas and reality. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

#SEN #LI-AM1

Job Description - Country Head - Vietnam

The Role: 

At Anchanto, we know that the one of the keys to growth is a high-performing team. That’s why we’re seeking a skilled Country Head for the Vietnam. The ideal candidate will have experience in B2B SaaS ecommerce product sales management, as well as skills related to strategic analysis and marketing. In this role, you will handle the P&L of the country with a full responsibility of the revenue and the expenses for the operations. 

 As a Country Head for Anchanto’s products focused on Enterprise segment, you will have the opportunity to help promote growth and shape the future of SaaS products for eCommerce players in the Retail and Logistics sector. We will rely on you to partner with our sales and marketing department to conduct market research and develop a strategic business development plan. 

 Reporting directly to the Chief Revenue Officer APAC, your key goal will be to drive substantial revenue growth - through New-Logo Sell, Upsell and Cross-Sell - by deepening consultative relationship. You will play a crucial role in finding and executing cross-selling and upselling opportunities, ensuring that our solutions not only address current client needs but also expect future challenges, fostering long-term partnerships and sustainable growth.  

As a quota holding role, there will be an annual target, and an incentive plan linked.  

Key Responsibilities: 

#1 Sales & Revenue Leadership and Business Expansion  

• New Logos: Responsible for achieving year-over-year topline growth in the Vietnam by meeting sales targets for both personal and team performance.
• Existing Revenue: Ensure 100% renewal of all current customers, with a focus on potential growth and backlog revenue expansion.
• Growth Strategy: Drive growth primarily through new customer acquisitions, supplemented by upselling and cross-selling to existing clients. Set and achieve quarterly sales targets for both yourself and your team.
• Pipeline Development: Build and manage a strong customer pipeline in the Vietnam, directly engaging in high-value deals and CXO-level relationships. 

#2 P&L Ownership: 

• Account planning: Develop clear account plans for all existing customers, with direct involvement in the top 10 strategic and high-revenue clients.
• Budget Management: Oversee the country’s budget, including headcount, outsourced services, office leases, and marketing expenses.
• ROI Focus: Ensure sustainable, long-term ROI to maintain a positive P&L in the Vietnam.
• Annual Planning: Develop and agree on annual plans and timelines with Executive Management and internal teams.

 #3 Team and Cross-Function Management

• Team Management: Lead and develop the sales and account teams in proposal creation, pitching, pipeline management, and continuous skill development.
• Reporting: Provide the Chief Revenue Officer with data-driven insights and reports on key performance metrics, client satisfaction, and growth opportunities.
• Hiring: Recruit essential roles to support smooth operations across sales, marketing, implementation, account management, and support functions.
• Leadership: Set responsibilities and KPIs for different teams (sales, marketing, account management, delivery, support) to align with country targets and cross-departmental objectives.
• Collaboration: Work closely with Customer Delivery and Project Management teams to prioritize and fulfil customer requirements, ensuring timely revenue delivery. 

 #4 Thought Leadership: 

• Industry Knowledge: Stay updated on the eCommerce and logistics ecosystem in the Vietnam, especially in key customer domains such as Brands, Retailers, Distributors, and 3PLs.
• Networking: Maintain strong relationships with government bodies, industry associations, and other stakeholders.
• Industry Expertise Sharing: Demonstrate industry expertise through partnerships, case studies, and whitepapers delivered with current customers and partners in the eCommerce Ecosystem
• Business Relationships: Build and maintain positive relationships with customers, partners, digital agencies, media, and system integrators, including hardware suppliers, last-mile carriers, and web development agencies.

Essential Requirements:

• 12+ years of experience, with minimum of 8 years' experience in a Sales Leadership role, preferably as an Account Director or Business Development Director
• Experience with SaaS products for eCommerce in the Retail and Logistics sector, with essential experience of leading teams
• Strong understanding of eCommerce concepts and comfortable working and communicating C-level stakeholders. Comfortable and adept in translating business outcomes in operational language
• Exceptional communication skills, especially written
• Ability to do presentations, and captivate an audience
• Ability to build rapport, create connections, and drive engagement.

Personal Attributes:

• Self-aware about your strengths and clarity in storytelling
• Able to handle ambiguous briefs from customers and restore sanity in discussions.
• Self-motivated with the ability to proactively seek out solutions and opportunities
• Collaborative with peers and always proactive in sharing best practices