Overview

Want to make a difference in the world? Join a team of innovative professionals who put customers first and align a federal civilian agency’s mission and priorities with modern enterprise system solutions.

Esri is the place for you to do your best work amid a supportive culture that encourages creativity, collaboration, and passion for each project. You’ll be part of a high performing team that helps federal civilian agencies (such as NASA, Department of Energy, EPA, Department of Commerce, CDC, and Veterans Affairs) apply geospatial science and leading-edge analytical technologies to discover unique patterns, trends, and solutions hidden within complex scientific and business problems. As an Account Manager at Esri, the global leader in geospatial science and GIS, you will apply your selling skills to address a huge transformation in technological capabilities across the public sector that includes Artificial Intelligence (AI) and Machine Learning (ML), Kubernetes, digital twin, data science, big data, Microsoft Fabric; distilling IoT-generated data into actionable intelligence, cloud computing, and more.

Responsibilities

• Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
• Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
• Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars.
• Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to the industry. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them.
• Collaborate with others. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues.

Requirements

• 5+ years of enterprise sales and/or relevant consulting or program management experience
• 3+ years of experience working in or supporting the federal government/public sector
• Experience creating partnerships, and establishing yourself as a trusted advisor with customers
• Understanding and execution of the sales process, account management, account planning and opportunity strategy creation
• Demonstrated knowledge of enterprise systems and new technology trends, and the ability to translate this into solutions for customers
• Able to negotiate, present, and support visual storytelling across all levels of an agency
• Ability to travel domestically 25-50%
• Bachelor’s degree in business administration, GIS, environmental/earth, social and/or health science, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Understanding of GIS, Esri technology, and environmental and earth sciences as they relate to one another
• Understanding of environmental, earth and, health sciences
• General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
• Knowledge of public sector fiscal year, budgeting, and procurement cycles
• Master’s degree in business administration, GIS, environmental/earth, social and/or health science, or a related field

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Job Title: QA/RA Lead
Employment Status: Full-time
Office Hours: Mon, Wed, Fri with WFH option on Tue & Thu
Location: Vienna, Austria
Compensation: Starting from 90,000 EUR gross base salary + performance-based bonus and equity options. Compensation may be negotiated based on experience level.

As a Ketryx QA/RA Lead, you will lead quality management system implementations and regulatory compliance strategies for cutting-edge medical device clients as we scale our AI-powered compliance platform. This is a rare opportunity to shape the future of regulatory affairs. You'll have the autonomy and expertise to drive repeatable QMS deployment processes while helping shape the future of regulatory affairs through innovative technology and enabling the success of the world’s most innovative companies. We offer the opportunity to work with high-growth clients, establishing best-in-class quality systems from the ground up using our revolutionary AI platform.

Our ideal candidate will have demonstrated success in quality systems management with 5-8 years of experience in the medical device industry. Someone who is strategic yet hands-on, passionate about regulatory excellence, and eager to leverage cutting-edge AI technology will thrive in this position. In this role, you'll have the opportunity to directly impact our mission to improve 100 million patient lives by 2030 by ensuring the highest quality standards for life-saving medical devices.

This position will be based in our Vienna, Austria office with a hybrid schedule (Monday, Wednesday, Friday in office, Thusday, Thursday WFH option). Unfortunately, we are unable to support non-EU citizens for the position at this time.

About You:

You're a proven QMS expert who's successfully navigated complex medical device regulatory landscapes and is ready to scale your impact through innovative technology. You've built or significantly improved quality systems at medical device companies, consulting firms, or high-growth startups, and you're excited to combine your regulatory expertise with AI-powered tools to create something category-defining. You are an energetic, creative, and progressive quality leader who thrives on driving innovation and continuous improvement in regulated environments.

Responsibilities:

• Lead Quality Management System (QMS) setup and deployment for medical device clients
• Own and manage QMS templates and regulatory compliance frameworks
• Provide expert consulting on ISO 13485, EU MDR/IVDR, UKCA, GxP, and other quality systems standards
• Scale operations to support high-growth clients
• Develop repeatable QMS deployment processes leveraging AI platform capabilities and automatic compliance
• Drive and/or support internal and external audit programs, customer audits and regulatory inspections.
• Orchestrate the continuous validation lifecycle, including drafting, reviewing, and approving documentation to ensure real-time compliance program management.
• Shape the future of regulatory affairs through innovative product development
• Work independently on complex quality assurance projects requiring minimal oversight
• Ensure customer success across the entire customer engagement lifecycle

Required Skills:

• 4-8 years of experience in quality systems management, management representative or senior specialist role
• Familiar with eQMS implementation, validation and implementation.
• Deep expertise in Quality Management System setup, sub-systems, and implementation
• Strong knowledge of ISO 13485 and Global QMS requirements
• Expertise in AI, Digital, SaMD and Cyber Compliance (e.g. SOC 2, ISO 27001)
• Deep understanding of medical device cybersecurity
• Experience as quality management representative in regulated environments
• Proven experience managing audit lifecycles (internal, external, and customer-facing).
• Familiarity with continuous validation methodologies (e.g. CSV, GAMP 5, ISO 13485) and documentation within a digital or automated compliance environment.
• Experience with regulatory and Notified Body submission requirements
• Background in medical device industry quality systems
• Ability to work independently and own complex regulatory projects
• Proven track record in consulting or client-facing roles

Preferred Skills:

• Experience at large medical device companies
• Background with consulting firms specializing in QMS setup
• Startup experience (Series A/B) with QMS implementation
• Specializations in cybersecurity, usability, or computer software validation
• Experience scaling quality operations in high-growth environments
• Knowledge of AI applications in regulatory affairs
• Submission experience
• Experience working in an early stage, product-based start up.

Keywords: ISO 13485, EU MDR/IVDR & UKCA, Quality Management System (QMS), Management representative, Medical device quality, Stryker, Medtronic, Boston Scientific, QMS setup, Regulatory consulting, Quality systems manager, Computer software validation, Cybersecurity, Usability, Startup experience, Series A/B, Vienna/Austria, Consulting firms, Quality assurance, Medical device industry

InterSystems technology is the engine behind some of the world’s most mission-critical systems. Our software supports secure, high performance data platforms including highly regulated data that enable operational readiness, logistics, healthcare and enterprise modernization across government and commercial sectors. InterSystems manages over one billion patient records globally and supports mission-critical systems across industries. In financial services alone, nearly $2 trillion in assets are governed by InterSystems-based risk and compliance platforms.

Within the InterSystems Public Sector subsidiary (IPSC), leadership is responsible for driving revenue growth, shaping policy engagement with Congressional stakeholders, and building enduring relationships across federal agencies and the partner ecosystem. 

The VA Account Executive will support the execution of account strategy under the direction of the IPSC VA Account Director and the IPSC Managing Director, with a focus on expanding the IPSC footprint within the Departement of Veterans Affairs.

The ideal candidate will have VA domain and policy knowledge, established relationships within the VA and partner ecosystem. Experience with mission systems, data platforms, interoperability, AI or enterprise software is essential, particularly within secure and classified environments. An understanding of the federal procurement process is required, including contract vehicles, prime vs. subcontractor dynamics, services vs. products, flow-down requirements, and ongoing contract management.

Key Responsibilities

• Develop and execute an account plan aligned with the IPSC VA Account goals and objectives to increase market share and drive new business opportunities across VA mission areas.
• Identify, qualify and pursue net-new business opportunities aligned with the direction of the IPSC VA Account Director.
• Engage early with VA stakeholders, program offices and industry partners to appropriately influence requirements development and upcoming RFx opportunities.
• Build and maintain strong relationships with Systems Integrators and other key third-party influencers to ensure InterSystems technology is positioned within VA proposals and architectures.
• Collaborate with Sales Engineers and internal functional teams to develop compelling business and technical proposals including responses to RFx’s.
• Ensure issues raised by VA customers are addressed promptly and effectively by the organization.
• Represent InterSystems at VA-focused conferences, industry days, and technology forums.

Qualifications

• Knowledge of VA missions, healthcare systems, and modernization initiatives.
• 5-10+ years of demonstrated sales leadership experience in federal sales and account management.
• Consistent achievement of net-new software sales quotas over multiple years.
• Strong understanding of federal contracting and procurement.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively with Leadership, Program Executive Office (PEO) and program management levels.
• Bachelor’s degree required, advanced degree preferred.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems technology powers some of the world’s most mission-critical applications, managing over one billion patient records globally. For more than 40 years, InterSystems has partnered with the U.S. Department of Veterans Affairs (VA) to improve healthcare delivery for Veterans and their families. We are seeking a Solution Architect to support our software sales and capture teams in pursuing complex VA health IT opportunities, with a strong focus on VistA and related VA systems.

This role partners closely with Sales, Engineering, and Product teams to design, position, and support technical solutions that integrate with legacy and modern VA environments. The role is highly customer-facing and capture-oriented, supporting pre-sales activities, solution shaping, RFIs, and proposal efforts. The Solution Architect will serve as a trusted technical advisor to VA stakeholders, both technical and non-technical stakeholders.

Responsibilities

• Serve as the primary technical lead supporting sales efforts into the U.S. Department of Veterans Affairs.
• Design end-to-end technical architectures with VA systems.
• Lead technical discovery sessions with VA clinicians, IT staff, and third parties.
• Translate VA requirements into solution designs, implementation plans, and technical proposals.
• Architect integrations using VistA APIs, HL7, FHIR, RPCs, MUMPS-based data structures, and VA data models.
• Understand scalable architectures supporting 130+ VistA instances while ensuring reliability and performance.
• Ensure solutions align with VA standards, data governance, and interoperability frameworks.
• Navigate hybrid environments involving legacy VistA and newer platforms.
• Develop and deliver technical demonstrations tailored to VA use cases.
• Partner with sales and capture teams to support VA pursuits.
• Act as the technical lead during customer engagements, solution discussions, and technical evaluations.
• Support RFIs, draft RFPs, and proposal responses with accurate, compelling technical content.
• Incorporate modern architectural patterns and appropriate technologies to support performance, resilience, and future modernization.
• Serve as a trusted technical advisor to VA technical, clinical, and program stakeholders.

Required Qualifications

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in solution architecture, sales engineering, or health IT integration.
• Experience supporting federal health IT sales or implementation.
• Experience supporting pre-sales, capture, or solutioning efforts for large government opportunities.
• Ability to clearly communicate complex technical concepts to both technical and executive audiences.
• Proven ability to operate effectively in regulated, mission-critical healthcare environments.

Preferred Qualifications

• Strong technical understanding of VistA architecture, workflows, and integrations.

Regional Benefits

• Comprehensive health/dental insurance plans through BCBS
• Generous PTO
• Performance bonus
• 401K Plan w/company profit sharing
• Continued Learning/Tuition Assistance

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems technology powers some of the world’s most mission-critical applications, managing over one billion patient records globally. The Government Affairs role is responsible for shaping public policy and legislation, building relationships with government stakeholders, and ensuring our business strategy aligns with evolving healthcare and data interoperability policies.

This role serves as a strategic bridge between public sector policy and sales and marketing to support growth while advancing policies that improve patient outcomes and systems efficiency.

Responsibilities

• Monitor and analyze federal healthcare policy, legislation, and regulatory developments affecting health IT, data interoperability and privacy.
• Develop and execute government affairs strategies that support the InterSystems Public Sector business objectives.
• Advocate for policies that enable adoption of software solutions through direct engagement with policymakers, regulators, and staff.
• Draft policy positions, comment letters, testimony, and briefing materials.
• Assist with influencing public policy and providing input with proposed and existing legislation.
• Build and maintain relationships with Congressional leadership and key staff.
• Coordinate executive participation in Congressional meetings, hearings, and industry events.
• Translate complex regulatory requirements into actionable guidance for internal teams.
• Track emerging policy trends and assess risks and opportunities for the business.
• Ensure compliance with lobbying, ethics and disclosure requirements.

Required Qualifications

• Bachelor’s degree and 5–10+ years of experience in government affairs, public policy, healthcare policy, or regulatory affairs.
• Strong understanding of the U.S. healthcare system and health technology policy landscape.
• Experience engaging with federal and/or state policymakers and regulatory agencies.
• Excellent written and verbal communication skills.

Regional Benefits

• Comprehensive health/dental insurance plans through BCBS
• Generous PTO
• Performance bonus
• 401K Plan w/company profit sharing
• Continued Learning/Tuition Assistance

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.