The Sales Development Representative at Zenoti generates and qualifies sales leads through market research, cold calling and other lead generation tools. The Sales Development Representative coordinates with the sales team to ensure successful connections with prospective customers, actively pursues existing leads, and helps process leads from mailers campaigns and other marketing efforts, as well as trade shows and other events.

What will I be doing?

• You will work with the sales and lead generation teams to source new sales opportunities
• Perform inbound lead follow-up, and outbound prospecting/cold calling
• Create and qualify opportunities by understanding customer needs and requirements
• Research accounts, identify and build relationships with key decision makers and generate interest
• Maintain and expand a database of prospects
• Team with channel partners to build sales pipeline and close deals
• Assess, qualify and transfer leads to the appropriate Account Executive for a formal sales presentation

Skills & Qualifications

• English speaking SDR with language skills in Danish, Dutch, German and/or Spanish.
• Proven experience in Inside Sales, sales or lead generation
• Strong phone presence and experience dialing high volume of calls per day
• Very strong interpersonal and communication skills
• Business acumen, to understand the landscape of the opportunity, and the needs of prospective customers
• Ability to conceptualize and explain complex concepts in a clear and compelling way
• Ability to multi-task, prioritize and manage time effectively and independently
• Must have knowledge of social networking sites and popular business directories
• Experience in the salon, spa, medical spa, or fitness industry is a plus

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, a supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• Attractive base salary plus commission 
• Flexible work hours
• Programs, classes and activities supporting your physical and mental well-being, led by Zenoti's dedicated Chief Wellness Officer

Role:                             Workplace Coordinator (London HQ)
Department:                 Operations
Location:                      London HQ - SE1
Reports into:                Facility Manager
Contract:                      Full time

About the role
The Workplace Coordinator is a key hands-on member of the Operations team, working closely with the Facilities Manager and/or Head of Operations to keep our London HQ running smoothly, safely, and efficiently every single day.

This is a dynamic, people-facing role that blends facilities coordination, front-of-house hospitality, and operational support. You’ll be the heartbeat of the office—keeping things organised, welcoming, and ready for action—while collaborating with colleagues across our global offices in LA, New York, and Atlanta.

We’re looking for someone proactive, solutions-focused, and naturally organised, who enjoys being at the centre of workplace life and takes pride in creating an environment where people can do their best work.

What you will do 

Working hours: 8.30am to 5.30 pm (1 hour lunch break)

Facilities & Office Operations

• Support the Facilities Manager with the day-to-day running and upkeep of the London office
• Support Health & Safety compliance, including record keeping, coordinating checks, and promoting safe working practices
• Monitor the overall office environment and conditions—spotting issues early and coordinating repairs when needed
• Manage office supplies, including ordering, stock control, and supplier coordination, ensuring the team always has what they need
• Assist with space planning and general workplace organisation to keep the office productive, functional, and enjoyable

Reception & Front-of-House

• Be the friendly first face people see—welcoming visitors, partners, and team members into the office
• Manage incoming calls and shared inboxes, responding promptly and professionally
• Coordinate mail, deliveries, and courier services, ensuring everything arrives and goes where it should

Coordination & Administration

• Support the planning and delivery of internal events, meetings, and team activities
• Help onboard new starters on their first day with office tour, IT set up, office access, etc.  making their first day seamless
• Help with seasonal activities and office parties (Christmas, Halloween, Summer party, After Dark events, and others)
• Work with the People team and Head of Facilities and come up with a plan for workplace wellbeing activities like chair massage, weekly breakfasts, and others that can create boost and office happiness.
• Maintain clear, accurate records and organised documentation systems
• Provide day-to-day administrative support to the Operations team
• Assist the C-Team with occasional ad-hoc PA support when needed

Daily Office Management

• Oversee daily office logistics to ensure everything runs smoothly from start to finish
• Open the office each morning—getting the space ready for the day ahead
• Oversee and liaise with Office Flat internal bookings and logistics
• Check cleanliness standards and flag any issues proactively
• Coordinate deliveries and ensure items are distributed efficiently
• Keep shared spaces tidy, organised, and welcoming for everyone

What We’re Looking For

• Strong organisational skills and great attention to detail
• A proactive, hands-on mindset with a natural ability to problem-solve
• Excellent communication and people skills—you’re approachable and confident interacting with a wide range of stakeholders
• The ability to multitask, prioritise, and stay calm in a fast-paced environment
• Previous experience in office coordination, workplace, facilities, or administrative roles is a plus
• A basic understanding of Health & Safety practices is desirable

Skills, behaviours and values we are looking for 

• High level of attention to detail: able to keep reports and documentation up to date
• Winning mindset: being brave, bold and striving for growth
• Driven: being proactive and passionate in seeking what might not immediately be apparent
• Dependable: being both a team player and autonomous agent to drive results
• Dynamic: being able to pivot quickly with an abundance of energy and resilience
• No Ego: being approachable, authentic and humble

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 3 years in a public-facing, English speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning

The Role… 

At Soho House, as a Massage Therapist you will be responsible for delivering exceptional, personalized massage treatments that support the overall wellbeing of our members and guests. You will contribute to a serene, restorative environment within the club’s wellness facilities, ensuring the highest levels of care, professionalism, and discretion.     

You will work closely with the wider spa and wellness team to uphold service excellence, promote holistic health, and create a positive, tranquil experience for all. 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Perform a wide range of massage treatments, including but not limited to deep tissue, Swedish, sports, aromatherapy, and hot stone, tailored to client needs.
• Conduct detailed consultations prior to treatment to understand medical history, preferences, and desired outcomes.
• Create a calming and professional treatment environment, ensuring consistent comfort, cleanliness, and discretion.
• Provide expert aftercare advice and recommend relevant wellness or skincare products.
• Maintain accurate treatment records in accordance with club standards and health regulations.
• Manage schedules professionally and ensure treatments start and finish on time.
• Uphold the highest hygiene and sanitation standards in treatment rooms, equipment, and product usage.
• Work collaboratively with other spa team members to maintain a positive and seamless guest experience.
• Stay up to date with the latest industry techniques and treatments to continually enhance the wellness offering. 

What we are looking for...

A successful Massage Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Minimum 2–3 years’ experience in a luxury spa, wellness centre, or hospitality setting 
• Recognised Level 3 (or higher) qualification in Massage Therapy and additional Deep Tissue qualification.
• Strong knowledge of human anatomy, massage techniques, and contraindications 
• Excellent interpersonal and communication skills 
• Impeccable personal presentation and a calm, reassuring manner 
• Commitment to client confidentiality, care, and holistic wellbeing 
• Flexible availability, including evenings and weekends 

Desirable: 

• Qualifications or experience in complementary therapies (e.g. reflexology, cupping, lymphatic drainage) 
• Experience with wellness software or booking systems 
• Product knowledge in premium spa and skincare brands 

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required

The Role… 

 At Soho House, as a Lead Therapist, you will oversee the daily operations of the therapy team, ensuring the highest standards of client care and service excellence. You will lead by example, providing expert treatments while mentoring and supporting your colleagues to deliver an exceptional wellness experience for our members and guests. 

This role requires outstanding technical skills, strong leadership abilities, and a passion for holistic health and wellbeing. 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Deliver a range of high-quality therapeutic treatments consistent with the club’s standards and member preferences 
• Supervise, train, and mentor junior therapists, ensuring continuous professional development and adherence to protocols
• Manage daily treatment schedules, ensuring optimal team productivity and member satisfaction 
• Maintain an up-to-date knowledge of new therapies, products, and industry trends to enhance service offerings 
• Ensure compliance with hygiene, health & safety, and licensing regulations at all times 
• Handle member enquiries, feedback, and complaints with professionalism and discretion 
• Collaborate with Spa Manager and other departments to coordinate wellness events, promotions, and marketing initiatives 
• Manage stock levels of therapy products and equipment, placing orders as needed 
• Lead regular team meetings to foster communication, motivation, and continuous improvement 
• Maintain detailed client records and treatment documentation in line with confidentiality policies 

What we are looking for...

A successful Lead Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. 

• Extensive experience as a qualified therapist with a broad range of treatments 
• Proven leadership experience within a spa or wellness environment 
• Excellent communication, coaching, and interpersonal skills
• Ability to motivate and inspire a team in a high-end service setting 
• Strong organisational skills and attention to detail 

Desirable: 

• Relevant therapy qualifications (e.g., massage, beauty, holistic therapies) 
• Additional certifications in advanced or specialised treatments 
• Knowledge of spa software and booking systems 
• NVQ levels 2 & 3 qualified  

 Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required 

The Role… 

At Soho House, as a Massage Therapist you will be responsible for delivering exceptional, personalized massage treatments that support the overall wellbeing of our members and guests. You will contribute to a serene, restorative environment within the club’s wellness facilities, ensuring the highest levels of care, professionalism, and discretion.     

You will work closely with the wider spa and wellness team to uphold service excellence, promote holistic health, and create a positive, tranquil experience for all. 

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Perform a wide range of massage treatments to the relevant standard at Soho House.
• Conduct detailed consultations prior to treatment to understand medical history, preferences, and desired outcomes.
• Create a calming and professional treatment environment, ensuring consistent comfort, cleanliness, and discretion.
• Provide expert aftercare advice and recommend relevant wellness or skincare products.
• Maintain accurate treatment records in accordance with club standards and health regulations.
• Manage schedules professionally and ensure treatments start and finish on time.
• Uphold the highest hygiene and sanitation standards in treatment rooms, equipment, and product usage.
• Work collaboratively with other spa team members to maintain a positive and seamless guest experience.
• Stay up to date with the latest industry techniques and treatments to continually enhance the wellness offering. 

What we are looking for...

A successful Massage Therapist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.  

• Minimum 2–3 years’ experience in a luxury spa, wellness centre, or hospitality setting 
• Recognised Level 3 (or higher) qualification in Massage Therapy
• Excellent interpersonal and communication skills 
• Impeccable personal presentation and a calm, reassuring manner 
• Commitment to client confidentiality, care, and holistic wellbeing 
• Flexible availability, including evenings and weekends 

Desirable: 

• Qualifications or experience in complementary therapies 
• Experience with wellness software or booking systems 
• Product knowledge in premium spa and skincare brands 

Physical Requirements: 

• Must be over the age of 18 
• Must be able to seize, grasp, turn and hold objects by hand 
• Able to work on your feet for at least 8 hours 
• Occasionally kneel, bend, crouch and climb as required

What will I be doing?

• Converting qualified leads generated by the Inside Sales and SDR teams, and taking them through demo and negotiating to successful closure.
• Drive detailed business plans for goal and quota attainment. Strategise and drive each deal to closure.
• Drive thorough discovery of customer's business priorities and challenges; offer relevant introduction to Zenoti's products targeted to their individual business needs and challenges
• Be a strategic business partner for new customers, offering insight into the customer's market, industry, business model and opportunities regarding Zenoti systems.
• Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers.
• Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti.
• Upsell additional Zenoti products and services to existing customers.
• Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff
  
  

What skills do I need?

• French and English Language required
• Experience in working with customers virtually. Some travel may be required.
• Experience working with small to mid-level sized companies
• Self-motivated and goal oriented. Desire to work in a competitive environment where one's growth potential is driven by one's abilities and attitude.
• Excellent communication and presentation skills, personality, and the ability to build relationships and trust with customers
• Organisational and time management skills
• Bachelor's Degree in Business or any relevant discipline desirable. 
• 3+ years of strong relevant experience in customer-facing technology sales or inside sales representative roles in SMB, Mid-market, or Enterprise client segments.
• Knowledge of sales processes and adhering to such established processes.
• Experience in or an understanding of the spa, salon, fitness, and/or beauty & wellness industry a BIG PLUS!

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 3 years in a public-facing, English and Danish speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning