Requirements

• Bachelor’s degree in business, Computer Science, IT, Engineering or equivalent
• 4-5 years professional experience, with 2-3 years experience in Technical Account Management, Technical Support or Help Desk role supporting complex, data-driven web applications
• Open to travel on short notice to customer locations when required, up to 10%

What will I be doing?

• Work with Zenoti customers in support of their daily business operations – focus on product support, problem resolution, training, and post-go-live adoption.
• Coordinate issue reviews, product enhancement requests, and other post-live activities.
• Serve as the single point of contact for large customer accounts while leveraging a broader supporting team across the world to deliver quick and effective solutions to customer issues.

What skills do I need?

• Strong logical, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities across multiple projects simultaneously
• Open to travelling on short notice to customer locations when required
• Previous Technical Support or Help Desk experience supporting complex, data-driven web applications is required
• Experience in a customer service/retail segment is an added advantage
• Experience in the wellness/spa industry a plus
• Experience supporting e-commerce solutions is a plus
• Bachelor degree in business, computer science, IT, engineering or equivalent required
• Associate’s degree with significant retail or customer service experience also considered, when coupled with solid technical background

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• Medical, dental, and vision coverage
• Participation in company 401k plan
• Unlimited paid time off
• Paid parental leave
• Flexible work hours
• Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 3 years in a public-facing, English speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• 4 to 8 years in supporting web-based enterprise applications
• A willingness to solve problems for our customers
• A technology-centric background
• Previous advanced support experience with data-driven, web-based applications
• Strong logical, analytical and problem solving skills
• Excellent communication skills
• Work in night shifts
• Can work in a fast paced, ever changing, start-up environment

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance.

What Will I be doing?

• Work with customers to help them solve issues they have with using Zenoti
• Own customer reported issues and see problems through to resolution
• Consult with customers to ensure their business operations run effectively on Zenoti
• Follow all defined processes in the team when working on issues
• Be part of the ticketing system and handle the client reported issues.
• Be proud of what you work on, obsess about the quality of the work you produce
• Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need?

• Minimum of 4+ years in a customer-facing, English-speaking service role requiring frequent customer engagement; candidates supporting hospitality or retail backgrounds are strongly preferred.
• Experience running a Point-of-Sale or reservations system
• Experience as L2/L3 support agen supporting complex software applications t is highly desired. Proven experience handling complex customer issues and escalations beyond front-line (L1) support.
• A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
• Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
• Self-management, proactive and detail oriented. Strong time management and organizational skills.
• Availability to Work in Day or night shifts
• Can work in a fast paced, ever changing, start-up environment

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Australia.

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum of 6+ years in a customer-facing, English-speaking service role requiring frequent customer engagement; candidates supporting hospitality or retail backgrounds are strongly preferred.
• Experience running a Point-of-Sale or reservations system
• Experience as L2/L3 support agent supporting complex software applications t is highly desired. Proven experience handling complex customer issues and escalations beyond front-line (L1) support.
• A technology-centric background supporting software solutions with demonstrated curiosity and self-learning
• Ability to listen to customer/support specialist requests and quickly develop a plan of action to address the issue
• Self-management, proactive and detail oriented. Strong time management and organizational skills.
• Availability to Work weekends and late shifts
• Can work in a fast paced, ever changing, start-up environment

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Regular social activities, and opportunities to give back through social work and community initiatives. 

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business.  This will be an in-office position based in our office in Brisbane.

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 1 year in a public-facing, The ideal candidate will come from an IT, hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning

Why Zenoti?

• Be part of an innovative company that is revolutionizing the wellness and beauty industry. 
• Work with a dynamic and diverse team that values collaboration, creativity, and growth. 
• Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. 
• Attractive compensation. 
• Regular social activities, and opportunities to give back through social work and community initiatives. 

Requirements

What's the Opportunity?

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works Mon- Friday - 9 AM - 6 PM UK time and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Manchester, UK

What Will I be doing?

• Receive inbound help requests from customers via the primary channels of phone call, chat, and email.
• Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs.
• Consult with customers to ensure their business operations run effectively on Zenoti
• Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;
• Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue
• Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction;
• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;
• Provide peer mentorship to team members
• Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.
• Be proud of what you work on, obsess about the quality of the work you produce.
• Influence the direction of the product by providing feedback about challenges customers have with using our product.

What Skills do I need?

• Minimum 3 years in a public-facing, English and Danish speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background
• Experience running a Point-of-Sale or reservations system
• Tenaciousness and perseverance
• A technology-centric background with demonstrated curiosity and self-learning