At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management. 

We’re hiring a Client Support Analyst to join our growing global team. You’ll be the front line for clients using our treasury management platform—the person they rely on to solve problems, answer questions, and keep things moving.

You’ll work closely with teams across the business to deliver fast, thoughtful solutions and make sure clients feel supported every step of the way. Along the way, you’ll get hands-on exposure to how leading global organizations manage treasury and financial risk.

WHAT YOU'LL DO:

• Be the front line for our clients and a trusted partner across the business—you’re who people count on when things matter most
• Own issues end-to-end: troubleshoot, communicate clearly, and drive fast, high-quality resolutions that build trust and long-term relationships
• Manage and prioritize incoming requests to hit SLAs without sacrificing quality (and know when to flex when things get busy)
• Get hands-on with the systems behind the scenes—dig into payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to diagnose and resolve issues
• Work cross-functionally with Customer Success, Account Managers, Solutions, and Engineering to solve complex problems and keep clients moving forward
• Escalate when needed with clear, well-documented context that helps Development move quickly
• Spot patterns in client issues and turn them into actionable insights to improve our product, processes, and overall client experience
• Continuously look for ways to make support faster, smarter, and more scalable as we grow
• Provide reliable coverage beyond standard business hours—including weekends and holidays when needed—to ensure clients are consistently supported and critical issues are addressed without delay

WHAT YOU'LL BRING:

• You’re curious and solutions-driven—you like figuring things out and moving fast in environments where priorities shift and no two days look the same
• You break down complex technical issues into clear, actionable steps and communicate them in a way that actually makes sense to clients and teammates
• You’re organized and can juggle multiple priorities without dropping the ball (or letting things stall)
• You build trust quickly and know how to balance strong client advocacy with good judgment
• You sweat the details, take ownership, and care about getting things right
• You’ve worked in B2B technical support, ideally in a SaaS environment, and are comfortable navigating APIs, bank connectivity, and payment formats is a bonus
• You’re a strong troubleshooter who can read logs, dig into issues, and work through complex systems without getting lost
• You have working knowledge of SQL and reporting tools; experience with RSA, Symantec, or similar tools is a nice to have
• Familiarity with treasury, banking, or accounting concepts is a big plus
• You’re comfortable operating in ambiguity, especially when documentation is limited, and you don’t wait around to be told what to do
• You’re proactive, always learning, and constantly looking for ways to improve how things work

About the team + role 

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Robinhood Social team is building Robinhood's social trading platform — a feed-based experience where traders share insights, follow one another, and discover market-moving information in real time. The product is currently in beta, making this a rare ground up opportunity to shape the future of social experiences at Robinhood from the ground up. You'll work closely with product, design, data, machine learning, and safety teams to build reliable, scalable systems that support high-volume content, user interactions, and personalized discovery.

As an Engineering Manager for the Social team, you will lead a group of engineers building core social trading features. You will set technical direction, drive execution against product goals, and ensure systems meet reliability and performance standards. You will partner cross-functionally to define priorities, translate product needs into technical plans, and deliver end product. You will also grow engineers through feedback, goal-setting, and career planning.

This role is based in our New York, NY office, with in-person attendance expected  5 days per week.

What you'll do

• Lead a team building and scaling social interactions, content feeds, and user discovery features
• Set and communicate clear technical direction aligned with product strategy, holding a high bar for quality, performance, and maintainability
• Partner cross-functionally with design, product, data, machine learning, and safety teams to shape the social experience
• Drive architectural decisions and foster a culture of high-quality code and strong engineering processes
• Foster a collaborative, inclusive team environment where engineers across levels can grow, take ownership, and do their best work
• Support engineers through hiring, onboarding, performance feedback, and career development

What you bring

• 7+ years of professional software engineering experience
• 2+ years of engineering management experience leading product-focused engineering teams
• Strong foundation in building consumer-facing products at scale, with experience working through the stack
• Deep understanding of web architecture and best practices for building modular, scalable systems within large, evolving codebases
• Experience building and operating distributed systems that handle high traffic or real-time data
• Proven ability to grow engineers across levels through mentorship, feedback, and clear expectations
• An execution-focused mindset, capable of navigating ambiguity and delivering results
• Clear communication with both technical and non-technical partners

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

As the Engineering Manager for the Margin team, you will be at the forefront of innovation for Robinhood's essential suite of Margin offerings. This highly dynamic role involves collaboration with product, data, and other engineering teams. The features delivered by this team are among the highest leverage within the company, directly contributing to generating $100s of millions in revenue.

This role is based in our Toronto office, with in-person attendance expected at least 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Lead and empower your team: Provide technical and strategic leadership, mentoring engineers, and nurturing a culture of collaboration and innovation.
• Drive product excellence: Work closely with product managers, designers, and other teams to define and implement a roadmap for seamless payment experiences.
• Develop new features: Build and optimize solutions for global markets, ensuring they are intuitive and reliable.
• Promote standard methodologies in engineering: Ensure high-quality code, scalability, and security in all deliverables.

What you bring

• Technical expertise: You possess a strong skillset in either backend or frontend development.
• Strong product sense: You understand user needs and can translate business goals into elegant technical solutions.
• Leadership experience: Proven ability to lead engineering teams, drive complex projects, and deliver impactful results in a fast-paced environment.
• Collaborative approach: You excel in working with diverse teams and can influence collaborators across fields.
• Global perspective: Experience in building solutions for international users is a strong plus.

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

● Challenging, high-impact work to grow your career
● Performance driven compensation with multipliers for outsized impact, bonus programs, and equity ownership
● Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs
● Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more.
● Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more!
● Exceptional office experience with catered meals, events, and comfortable workspaces.
● Monthly commuter stipend to help offset in-office commuting costs

Our team is committed to providing an inclusive and welcoming interview experience for all candidates. If you require a specific accommodation during the application or interview process due to a physical or mental condition, please complete this Applicant Accommodation Form to notify our team. The form should only be completed if you need a specific accommodation.

AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams.

Vacancy Notice: This job posting represents an existing vacancy that we are actively seeking to fill.

Join us in building the future of finance

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team and role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Margin team’s mission is to build and scale systems that power lending products, enabling customers to responsibly access leverage while maintaining strong risk controls and regulatory compliance. The team partners closely with product, risk, legal, and data teams to deliver reliable and transparent margin experiences for millions of users!

As an Engineering Manager, you will lead a team responsible for designing and operating critical margin infrastructure, including lending systems, risk evaluation pipelines, and account health monitoring. You will guide technical direction, support engineers in delivering high-quality systems, and ensure services meet performance, reliability, and compliance standards. You will work closely with cross-functional partners to prioritize work, translate business needs into engineering plans, and deliver measurable improvements to system stability and customer outcomes.

This role is based in our New York, NY office, with in-person attendance expected at least 5 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you'll do

• Lead and support a team of engineers building margin and lending systems, including setting goals, providing feedback, and supporting career growth
• Define and execute technical plans that improve system reliability, latency, and scalability for margin-related services
• Partner with product, risk, legal, and data teams to deliver features that meet regulatory requirements and improve customer experience
• Establish clear engineering processes, including code reviews, incident response practices, and system monitoring standards
• Use metrics such as system uptime, latency, and error rates to guide prioritization and track improvements

What you bring

• You have experience managing and developing engineering teams, including hiring, coaching, and performance management
• You have strong technical expertise in distributed systems, backend services, or financial systems
• You have experience building or supporting systems that require high reliability, data accuracy, and regulatory awareness
• You are comfortable using data and metrics to inform decisions and improve system performance
• You communicate clearly with both technical and non-technical partners and align teams around shared goals

Leadership expectations

Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:

• Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
• Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
• Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

What we offer

• Challenging, high-impact work to grow your career
• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

About the Team

Our Account Development team partners with merchants across Canada to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

About the Role

Our Product Pricing & Monetization team sits at the intersection of product and commercial strategy, responsible for holistic pricing and packaging across Gusto's full product suite.

We're looking for a Senior Pricing and Monetization Manager to focus across our platform. portfolio including Gusto Payroll, Gusto Time management and HR, and our suite of embedded financial services for employers and employees. You'll collaborate closely with product, sales, marketing, data, engineering, and finance, with work that is visible to Gusto leadership.

What You'll Do

• Work in partnership across Product, Finance, Marketing, and Go-to-Market to review and recommend monetization and pricing strategies for new product launches and our existing portfolio.
• Be a world-class operator, owning and delivering on cross-functional projects and commercial go-to-market initiatives. In an AI-native environment, strategy, ownership, and execution goes broad. You will be asked to learn, adapt and grow your range of expertise.
• Help shift from a commercial strategy and operations function, to an AI-powered builder program. You’ll ship MVPs, Proof of Concepts, and pilots right into market.
• Decide, Build, and Monitor the key Pricing and Monetization KPIs across our product and go-to-market portfolio.
• Be the pricing and monetization expert and go-to-partner for Monetization and Commercial strategy.
• Work closely with key stakeholders such as: Product, Product Marketing, Sales, Data Science, and Finance. Products will have direct executive line-of-sight and direct impact to our product and business.

What We're Looking For

• Background in fintech, business banking, retirement, E-commerce, payroll, or HR back office SaaS
• Background in B2B / B2C Saas in Payroll, HR, Fintech, ECommerce or related field.
• An AI-native operator who can go from strategy to execution quickly, building Agents instead of processes. You’ll be an expert in Claude.ai, Claude Code, and Cursor.
• A strong analytical mindset with strong attention to detail and creative problem-solving ability. Able to use AI tools to conduct end-to-end technical data analysis.
• Executive relationship management and communication. You’ll be presenting and working on topics for our executives, board, and senior leaders across Gusto.
• Exceptional cross-functional stakeholder management and relationship-building skills. Your success will be defined by your ability to move a broad set of stakeholders towards a common goal.
• Clear, concise communicator, able to distill complex ideas for any audience
• Thrives in fast-moving environments; able to pivot quickly and manage competing priorities
• Curious, growth-oriented, and genuinely passionate about pricing

Nice to Have

• Experience developing and delivering pricing and go-to-market recommendations in product, marketing, finance, or consulting.
• Experience with technical pricing research, like conjoint or max diff analysis, or other quantitative research techniques. 
• Expertise in technical data analysis skills, like SQL, Python or R. Expect underlying foundation coupled with ability to use AI to execute.
• Familiarity with the latest AI tools to help with coding or data analytics tools such as Claude, Cursor, Gumloop

Compensation

Our cash compensation amount for this role is targeted at $152,000 - $180,000/yr in Denver, Phoenix, and Atlanta, and $180,000 - $218,000/yr for San Francisco & New York. The salary range for Toronto is CAD 133,000 - 160,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

#LI-Hybrid

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.  

We are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for critical products such as Payments Intelligence, Payouts, Tax, Billing, and Link; and develop our go-to-market strategy for key user segments such as Enterprises and Startups. In this role, you will develop messaging and positioning, craft the narrative for how our products deliver value to customers, and engage teams across sales, campaigns, demand generation, and product to drive overall awareness, pipeline, and revenue across Stripe’s existing customer base and prospects.

What you’ll do

• Be a storyteller. You have deep empathy for users and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills
• Lead with data. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market
• Keep things organized. You are able to manage highly interdependent, complex projects and keep various work streams on track
• Have a passion for technology. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand
• Be Ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
• Act as a team player. Product Marketers collaborate across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work

Responsibilities

• Develop messaging and positioning for Stripe products or user segments. Develop campaign-level content as well as sales enablement assets
• Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products
• Enable sales teams to understand the value of our products and competitive solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. 

Minimum requirements

• 7+ years prior product marketing experience 
• Excellent verbal and written communication skills, with experience translating technical features into benefits for a technical audience
• Be able to leverage data to proactively identify opportunities and drive impactful results

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Developer Experience & Product Platform (DEeP) organization empowers all of Stripe's products with a shared product platform that delivers high-quality, consistent, cross-product experiences across our UI and API surfaces. DEeP focuses on providing a scalable developer experience that any developer can leverage to accelerate a customer's ability to create value from Stripe.

Within DEeP, the Extensibility program is how Stripe expands its total addressable market, and increases customer retention. With extensibility, Stripe becomes programmable — customers and product teams can adapt Stripe to their needs on a common platform.

Stripe has three interconnected extensibility primitives:

1. Scripts — Secure, isolated TypeScript runtime allowing merchants and developers to customize Stripe product behavior (e.g., discount calculations, invoice logic, proration).
2. Custom Objects — User-defined data models (e.g., Shipments, Locations, Warranties, Entitlements) with first-class APIs, SDKs, and Dashboard experiences.
3. Workflows — A programmable orchestration layer (graduating to GA at Sessions) enabling no-code and pro-code business logic across Stripe, including custom actions, delays, smart retries, and 3P integrations.

These primitives are deeply interdependent, involve 10+ cross-functional teams and culminate in a flagship product launch.

What you’ll do

We are seeking a product-focused Technical Program Manager to drive the Extensibility program across the Workflows, Custom Objects, and Scripts workstreams. This is a newly created, high-impact role at the intersection of platform engineering, product management, and cross-organizational program ownership.

In this role, you will own one of the most strategically consequential programs in DEeP — driving the direction, health, and outcomes of Stripe's Extensibility platform across Scripts, Custom Objects, and Workflows. You will set the program strategy in partnership with DEeP leadership, holding organizations accountable to the success of the program.

Responsibilities

• Drive cross-org decisions across DRIs in Script Platform, Custom Objects, Apps, SDK, Observability, DevEx, and Versioning — actively resolving the hard, ambiguous integration and ownership questions that fall between team boundaries.
• Own the critical path to major launches — proactively shaping scope, driving descope decisions, and negotiating trade-offs across teams so that launches reflect deliberate strategic choices.
• Influence and shape product and engineering roadmaps — bringing a program-level perspective to team planning cycles, pushing back where individual team roadmaps are misaligned with broader extensibility strategy, and advocating for cross-cutting investments that no single team will prioritize on their own.
• Support ProServ and Partnerships — Ensure ProServ and Partnerships requirements are surfaced into the roadmap with the same rigor as product requirements, and hold the bridge between what the platform delivers and what those teams need to close and serve complex customers

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of technical program management experience with demonstrated success in driving complex cross organizational programs.
• Strong product sense and ability to understand enterprise customer needs
• Demonstrated ability to communicate with precision and credibility across engineering, product, and executive audiences, translating complex technical trade-offs into strategic decisions, and driving alignment.
• Demonstrated ability to lead and align cross-functional teams — driving decisions, resolving conflict, and building consensus across organizations with competing priorities
• Proven track record of successful program delivery in complex technical environments
• Bachelor's degree or equivalent practical experience

Preferred qualifications

• Background in product management or product operations
• Experience with developer platforms, API products, or payment systems

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Agent Experience team is at the forefront of a monumental shift in how the world interacts with financial infrastructure. Our mission is to make Stripe as seamless and powerful for AI agent users as it is for human users. We’re building the infrastructure you need to turn AI agents into active economic participants, making it simple for your autonomous systems to transact, scale, and thrive.

This is a high-growth, rapidly evolving space. We operate with the speed and creative autonomy of a startup, backed by the scale and rigor of Stripe. You will lead a talented group of engineers navigating the rapidly evolving Agentic AI landscape, building the tools and systems that will define how AI interacts with the global economy.

What you’ll do

As the Engineering Manager for Agent Experience, you will be responsible for scaling a mission-critical team from its early stages. You will balance deep technical strategy in the AI space with a relentless bias-for-action, ensuring we ship high-leverage tools for developers and their agents.

Responsibilities

• Lead and Scale: Build and manage a high-performing team of 10+ engineers, ranging from early-career to Staff level. You will own the hiring roadmap and the professional development of your team.
• Define Agentic Strategy: Partner with product and executive leadership to shape the long-term vision of how AI agents consume Stripe’s APIs and services.
• Execute with Urgency: Foster a "bias-for-action" culture that allows the team to ship rapidly in an evolving market without sacrificing the reliability expected of financial infrastructure.
• Drive Technical Excellence: Oversee the design and delivery of complex back-end systems and developer tools, ensuring they are extensible, secure, and intuitive for both humans and agents.
• Collaborate Cross-Functionally: Act as a primary bridge between your team and Stripe’s senior leadership, influencing company-wide strategy for AI integration and agentic workflows.
• Navigate High-Stakes Environments: Ensure all innovations meet Stripe's high bar for security and compliance, particularly as we operate within regulated financial ecosystems.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of engineering management experience, with a proven track record of managing and growing teams of 10+ engineers.
• Deep domain expertise in the Agentic AI space or a strong background in building sophisticated developer tools and back-end systems.
• Exceptional communication skills, with the ability to distill complex technical concepts into clear strategic frameworks for peers and executives.
• Experience in rapid-growth environments, specifically a history of successful, high-volume hiring and team scaling.
• Technical proficiency to engage deeply with Staff-level engineers on system architecture, API design, and AI model integration.

Preferred qualifications

• A "dual-track" career history with experience in both early-stage startups and high-growth, at-scale technology companies.
• Experience navigating high-stakes, regulated industries such as Fintech or Healthcare.
• A strong point of view on the future of AI-driven economies and the "agentic" evolution of software.

SPACE SYSTEMS

Rocket Lab’s Space Systems team is responsible for every satellite and satellite component made by Rocket Lab: from complete satellites destined for missions to the Moon and Mars, to the individual components and subsystems that make up a satellite like solar panels, flight software, reaction wheels and star trackers, separation systems, radios, and more. Our Space Systems team is made up of engineers, technicians, and designers who design, create, and put together our own satellites for missions across the commercial, government, and defense sectors, or who build and assemble satellite hardware and software that supports other satellite missions.

PROGRAM MANAGER II/SENIOR, ADCS COMPONENTS

Based out of Rocket Lab's office in Toronto, Canada, the Program Manager, ADCS Components is responsible for managing programmatic internal and customer-facing activities for the Rocket Lab Attitude Determination and Control System (ADCS) component programs. The role is primarily focused on close collaboration with Production, Engineering, and Operations teams to gather the information needed to prepare higher level plans, forecasts and responses required both internally and by the customers.

The role requires technical knowledge of the satellite ADCS system in general, and reaction wheels and star trackers in particular, in order to understand nuances in the product’s production and testing; and to independently convey the feedback to their customers in a concise and cohesive manner. The Rocket Lab ADCS line of products currently spans several reaction wheel and star tracker models. This position reports to the Senior Director of Business Development, ADCS Components.

(Please note: this position can be hired at the Program Manager II, Senior Program Manager I, or Senior Program Manager II level)

WHAT YOU’LL GET TO DO:

• Lead program management activities and act as the customer interface throughout execution of ADCS Component programs that may include units in production, Non-recurring Engineering (NRE) services, or a combination of both.
• Interface with Engineering/Production/Quality teams and be responsible for delivery of End Item Data Packages to customers in a timely manner. 
• Collect inputs from Customers and internal Production team to plan production operations at all time scales (yearly, quarterly, monthly and weekly) that complies with customer constraints and requirements. This includes:
• Yearly plans that feed procurement, facilities, and resource planning activities
• Quarterly and monthly plans that feed tactical decisions and prioritizations
• Weekly plans that inform logistics, accounting and shipping activities  
• On an ongoing basis, track production and inventory at a level sufficient for estimating lead time for incoming RFQs.
• Manage onboarding and intake process for all new customers and new orders. For international orders, manage export permit applications until completion.
• On an ongoing basis, track progress in production, procurement, shipping, and related activities (e.g., NCRs) at a level sufficient to identify risks to customer need dates and internal revenue targets.
• Provide input on risks and opportunities to weekly, monthly, and quarterly meetings with finance and executive teams.
• Manage customer communication from order acceptance onward, including customer support requests made post-delivery.
• Monitor high-probability opportunities in pipeline/forecast to identify risks and opportunities in advance of order receipt.
• Manage incoming RMAs between Rocket Lab and its customers.
• Develop strong relationships across all levels of the business to ensure alignment, efficiency, and collaboration, including coordinating with stakeholders at various divisions within Rocket Lab.
• Facilitate further growth of existing business opportunities and nurture relationships with existing customers to develop additional business opportunities.
• Other duties as assigned or required.

YOU’LL BRING THESE QUALIFICATIONS AS PROGRAM MANAGER II:

• Bachelor’s degree in engineering or other technical discipline.
• 2+ years of experience working with contractors in the aerospace or defense industry.
• Preliminary knowledge of typical satellite hardware product customer requirements and associated technical solutions, needs, schedules, and costs.
• Exposure to spacecraft component manufacturing processes in a supporting role.

YOU’LL BRING THESE QUALIFICATIONS AS SENIOR PROGRAM MANAGER I:

• Bachelor’s degree in engineering or other technical discipline.
• 5+ years of experience working with contractors in the aerospace or defense industry.
• Advanced knowledge of typical satellite hardware product customer requirements and associated technical solutions, needs, schedules, and costs.
• Experience in managing spacecraft component manufacturing processes as the primary program manager.

YOU’LL BRING THESE QUALIFICATIONS AS SENIOR PROGRAM MANAGER II:

• Bachelor’s degree in engineering or other technical discipline.
• 8+ years of experience working with contractors in the aerospace or defense industry.
• In-depth knowledge of typical satellite hardware product customer requirements and associated technical solutions, needs, schedules, and costs.
• Experience in managing multiple high-value spacecraft component manufacturing processes as the primary program manager. 

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Master’s or PhD in aerospace engineering or related engineering field; or business.
• Experience in design/manufacture of reaction wheels and/or star trackers.
• Demonstrable record of success in program management and/or engineering management of satellite ADCS products.
• Proficient in all Microsoft Suite products, including MS Project.
• Excellent verbal and written communication and presentation skills.
• Personable and able to interface well with customers, and present to large groups.
• Experience working with geographically disperse teams on fast-paced projects.
• Ability to take ownership and action on challenges and step up to manage tough situations while encouraging colleagues to do the same.

ADDITIONAL REQUIREMENTS:

• Availability outside of normal business hours and/or weekends as dictated by the programs and customers’ location/time zone.
• This is a fully in-person position requiring presence in the office 5 days a week.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
• Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.
• Must be physically able to commute to buildings.
• Occasional exposure to dust, fumes and moderate levels of noise.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

As Website Growth Manager, you will be responsible for ensuring our website delivers measurable growth in leads and product signups. You’ll own the strategy and execution for conversion rate optimization, personalization, and analytics — with a special emphasis on leveraging AI to accelerate insights and experimentation. You’ll partner with design, engineering, and product marketing to create high-performing landing pages, scalable infrastructure, and compelling messaging.

This role is ideal for a data-driven, AI-savvy marketer who thrives at the intersection of analytics, UX, and experimentation.

What you’ll do:

• Optimize the website for conversion by running A/B tests and implementing personalization, leveraging AI tools (e.g., Clay, ChatGPT, Claude) to accelerate insights and deliver tailored messaging.
• Partner with the SEO team to optimize website content for SEO, focusing on AI-driven search and product-led SEO, where applicable.
• Partner with design, product marketing, and demand generation on landing pages, site redesigns, and information architecture improvements to drive usability and conversions to leads and trials.
• Lead and prioritize the web development queue, balancing growth experiments, campaign support, and search optimization.
• Own website analytics and attribution: build dashboards, track conversions, and partner with Marketing Ops and engineering on reporting and funnel visibility.
• Integrate qualitative research (usability tests, heatmaps, surveys) with qualitative data, using AI-driven analysis to refine conversion paths.
• Ensure site quality, scalability, and performance through audits, monitoring, and AI-based anomaly detection.
• Recommend and manage tools for analytics, testing, personalization, and AI-enhanced web  marketing.
• Update and publish new content/web pages on Webflow.

About you:

• 4+ years in web or growth marketing, ideally in B2B SaaS.
• Proven track record running A/B tests and driving measurable conversion improvements.
• Strong ability to apply AI for personalization, content optimization, and data analysis.
• Hands-on experience with AI tools (e.g., Clay, ChatGPT, Claude, or similar).
• Proficiency with Webflow and Optimizely (or similar tools).
• Experience in web analytics platforms (GA4, Mixpanel, Amplitude) and attribution modeling.
• Knowledge of tracking and measuring AI search/chat traffic (referrals, click-throughs, attribution).
• Understanding of technical web performance (Core Web Vitals, page speed, SEO best practices).
• Experience collaborating with SEO teams to drive product-led SEO and optimize for AI-driven search.
• Familiarity with AI-first search standards like LLMs.txt and schema markup.
• Strong project management and cross-functional collaboration skills.
• Bonus: experience with AI-supported localization and multi-language web operations. Language skills in Spanish, French, and/or Portuguese.

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

About this team:

The Sales Planning and Strategy Team’s mandate is to partner cross-functionally to realize growing revenue targets, to scale the organization sustainably, and to address new go-to-market opportunities and challenges. We are responsible for developing Samsara’s multi-year strategy and detailed plan to achieve our revenue growth targets in close collaboration with Finance, Product, and Marketing. We also work with Sales Operations and Strategy to execute our plans in-year and drive strategic initiatives to support Samsara’s profitable growth.

About the role:

The Sales Planning and Strategy team is looking for an intellectually curious, motivated, and high-impact team member to join our team. This role will support building the multi-year plan to achieve our ambitious growth targets, drive analysis to deeply understand our Sales team performance, and manage strategic projects in partnership with our Sales leaders. We are a highly collaborative team and seek to have an outsized impact on Samsara through high-quality output, teaming across functions and hierarchies, and commitment to ongoing skill development.

This is a remote position open to candidates residing in Canada.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Drive strategic planning initiatives to support Samsara’s long-term growth in partnership with Sales Leadership, Business Operations, Sales Operations, Finance, Marketing, and other cross-functional teams
• Develop insights and own analytical models that inform long-term and annual planning
• Guide Sales leaders through planning and strategic project outputs, incorporating their feedback, and guiding execution
• Prepare executive-level presentations, analyses, and talking points as part of planning and strategic project work
• Collaborate across Samsara, building trusted relationships across organizations and functions to create “connective tissue” between cross-functional teams
• Identify risks to growth goals and develop action plans to mitigate those risks
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally 

Minimum requirements for the role:

• 5-8 years of experience in Consulting, Finance, Business Operations, Sales Strategy & Operations or other analytical role
• Highly organized with exceptional attention to detail and the ability to manage multiple projects with tight deadlines
• Strong analytical and logical reasoning skills; a deep sense of curiosity 
• Collaborative orientation and experience in building trusting relationships and influencing others (incl. executive audiences)
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments; enthusiastic about improving efficiencies. Bias for action.
• Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. 
• Ability to synthesize a broad set of information into a cohesive narrative
• Expertise with analytical tools (e.g., Tableau, Excel, Google Sheets)

An ideal candidate also has:

• Experience working with big data tools (e.g., DataBricks, BigQuery, SQL, etc.)
• Experience with GTM strategy

About this team:

The Sales Planning and Strategy Team’s mandate is to partner cross-functionally to realize growing revenue targets, to scale the organization sustainably, and to address new go-to-market opportunities and challenges. We are responsible for developing Samsara’s multi-year strategy and detailed plan to achieve our revenue growth targets in close collaboration with Finance, Product, and Marketing. We also work with Sales Operations and Strategy to execute our plans in-year and drive strategic initiatives to support Samsara’s profitable growth.

About the role:

The Sales Planning and Strategy team is looking for an intellectually curious, motivated, and high-impact team member to join our team. This role will support building the multi-year plan to achieve our ambitious growth targets, drive analysis to deeply understand our Sales team performance, and manage strategic projects in partnership with our Sales leaders. We are a highly collaborative team and seek to have an outsized impact on Samsara through high-quality output, teaming across functions and hierarchies, and commitment to ongoing skill development.

This is a remote position open to candidates residing in the US.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Drive strategic planning initiatives to support Samsara’s long-term growth in partnership with Sales Leadership, Business Operations, Sales Operations, Finance, Marketing, and other cross-functional teams
• Develop insights and own analytical models that inform long-term and annual planning
• Guide Sales leaders through planning and strategic project outputs, incorporating their feedback, and guiding execution
• Prepare executive-level presentations, analyses, and talking points as part of planning and strategic project work
• Collaborate across Samsara, building trusted relationships across organizations and functions to create “connective tissue” between cross-functional teams
• Identify risks to growth goals and develop action plans to mitigate those risks
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally 

Minimum requirements for the role:

• 5-8 years of experience in Consulting, Finance, Business Operations, Sales Strategy & Operations or other analytical role
• Highly organized with exceptional attention to detail and the ability to manage multiple projects with tight deadlines
• Strong analytical and logical reasoning skills; a deep sense of curiosity 
• Collaborative orientation and experience in building trusting relationships and influencing others (incl. executive audiences)
• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments; enthusiastic about improving efficiencies. Bias for action.
• Strong presentation skills, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions. 
• Ability to synthesize a broad set of information into a cohesive narrative
• Expertise with analytical tools (e.g., Tableau, Excel, Google Sheets)

An ideal candidate also has:

• Experience working with big data tools (e.g., DataBricks, BigQuery, SQL, etc.)
• Experience with GTM strategy

We’re looking for a Staff Technical Program Manager who will be part of a cross-functional team at IonQ whose mission is to deliver the world’s best quantum solutions in life sciences on the world’s best quantum computers to solve the world’s most complex and impactful problems. This role is open as part of IonQ’s Quantum Applications team based in either Gothenburg, Sweden or Toronto, Canada. You will work closely with partners within the life sciences innovation ecosystem and beyond to create new hybrid quantum applications with significant commercial impact.

In this role, you will lead a talented team of application scientists to deliver the next generation of quantum computing solutions to real-world customers in the advanced health care and life sciences (HCLS) domain. You’ll work with principal investigators, product managers, customers and innovation partners to drive complex projects through initiation, planning, execution, monitoring, controlling and completion. You will support the delivery of a wide variety of initiatives ranging from bespoke quantum solutions, performance-optimized quantum libraries and platforms, as well as first-of-a-kind quantum applications. You will also help develop multi-generational technology and product roadmaps.

Responsibilities: 

• Drive efficient end-to-end delivery of novel quantum HCLS applications built for IonQ quantum computers.
• Lead the transition of technology and capabilities from R&D to commercialization. Define and measure success metrics for each stage of development.
• Create and manage timelines of complex projects, their documentation, milestones and deliverables. Ensure that project dependencies are met, cross-functional resources are aligned, and project teams move forward at a rapid pace.
• Conduct risk analysis and develop risk mitigation plans that result in the successful delivery of projects. Stay ahead of the projects by proactively tackling emerging risks.
• When necessary, roll up your sleeves, dive into technical details, and lead problem solving efforts.
• Communicate with a wide base of stakeholders: internal and external, technical and non-technical. Drive stakeholder alignment and support.
• Maintain and promote operational rigor, reduce waste by implementing the right amount of process without slowing down innovation.
• Work with project, contracting, legal, finance and sales teams to develop proposals, technical volumes and financial reports; ensure regulatory, fiscal and IP compliance.
• Drive quality control and devops processes such as standard work, CI/CD, version control, code style/reviews and automated testing.
• Accommodate occasional travel and flexible work hours to communicate across time zones and ensure customer success, as needed.

You’d be a good fit with: 

• B.S. in physics, mathematics, engineering, computer science or another technical domain; or equivalent experience.
• Demonstrated prior experience working directly with clients to co-develop advanced computational modeling solutions.
• Demonstrated prior experience delivering complex innovative projects with a significant R&D component.
• Prior experience in information technology or R&D in the HCLS domain.
• Experience leading complex projects using project management tools such as GitHub, Jira, Smartsheet, etc.
• Outstanding written and verbal communication skills. Ability to lead through influence without formal authority.
• Strong commitment to customer advocacy, success and customer engagement.
• Ability to work effectively with a strong work ethic and close attention to detail. Capacity to manage a fast-paced dynamic team environment with constantly evolving roles and responsibilities.

You’d be a great fit with:

• M.S. or Ph.D in physics, mathematics, engineering, computer science or another technical domain; or equivalent experience.
• Working knowledge of quantum computing, quantum circuits and quantum software tools, e.g. Qiskit, Cirq, PennyLane.
• Demonstrated prior experience developing cloud and high-performance computing applications.
• Demonstrated prior experience transitioning first-of-a-kind software prototypes to commercial products.
• Subject matter expertise in the HCLS domain.

Location: This role will be based onsite in Gothenburg, Sweden, or Toronto, Canada.
Travel: 10% domestic and international, with a focus on visiting customers and partners
Job ID: 1401

About the Role: 

Reporting to the Director, Product Management, the Senior Product Manager manages a complex set of features and/or product and is accountable for their success. This role owns the product roadmap and vision for their teams, defining success criteria and prioritizing initiatives, with high impact. The candidate must have an understanding of US Medicare Home Health (either software product management or agency operations).

Senior Product Managers consistently exhibit curiosity and passion not just for their product and customers, but also for the product process itself, while coaching more junior team members.

A Day in the Life:      

• Lead the strategic vision and product lifecycle of a product line including gathering and prioritizing product and customer requirements, defining the product roadmap, working closely with Engineering, Client Success, Sales and Marketing to ensure revenue and customer satisfaction goals are met.
• Be accountable for the success of the product; balance competing priorities, manage stakeholder expectations, and drive innovation while also delivering a product that meets customer needs and aligns with the company's business goals.
• Deeply understand the market and competitors inside and outside your assigned domain; identify and prioritize opportunities for enhancing existing capabilities and developing new capabilities based on clients’ needs and market trends/gaps.
• Work closely with key stakeholders to define business plans, perform segmentation, targeting, user profiles, market opportunity assessments, cost and pricing analysis, positioning, go-to-market strategy, success evaluation, and integration plans.
• Gather product data, including web analytics, statistics, and consumer trends.
• Determine feature requirements.
• Research customer experiences and demands and work to improve customer experiences.
• Outline a detailed and visible product strategy.
• Define KPIs for features, measure performance, improvement strategies, and core product workflows related to back-office operations. 
• Influence senior stakeholders and executives on specific (mastered) topics.
• Act as the point person for Product Management with clients, partners, and within the company.
• Proactively identify problems and suggest solutions.
• Lead the core positioning, pricing strategy and messaging for the product.
• Deliver product training and demos when required.
• Mentor and have opportunities to formally lead and coach Associate PMs and Product Managers
• Handle and address any escalated concerns, issues or requirements that are complex in nature.

What you bring to the team:    

• 6+ years of experience in a Product Management, Business Analyst, Healthcare Admin, or related role.
• Degree or diploma in Health Administration/Informatics, Nursing, Business, Computer Science or similar.
• Deep understanding and proven experience in US Medicare Home Health (either software product management or agency operations).
• Technical background with experience in software development or web technologies.
• Excellent attention to detail and good problem-solving skills.
• Ability to work in a changing environment with a growth mindset and bias for action.
• Able to work effectively with developers, QA, UX, Technical Support, and Sales as a strong team player.
• Strong skills at gathering and interrupting qualitative product data and consumer feedback.
• Ability to analyze industry trends and competitor behavior.
• Able to quickly identify improved product features and contribute to marketing strategies.
• Proficiency in compiling project status, risk management, and reports.
• Ability to maintain strong customer relations and provide product support.
• Competency in training internal departments on new product features.
• Bilingual in French and English is an asset

#LI-JM1

What you’ll do at Jamf:

In this role you’ll evangelize Jamf by developing meaningful relationships with key stakeholders at accounts, bridge the gap to executives, and elevate Jamf mindshare to a strategic position within Canada.  Your efforts will lead directly to the sales of our Whole Product Experience (WPE), development of pipeline growth, and territory sales.  The Account Executive is an integral part of our inside sales organization working closely with our Sales Development Representatives and Sales Engineers to grow new business.  As a member of the Jamf team, you will contribute to our high energy, collaborative, and fun environment.

 We are only able to accept applications for those based in the Toronto, Ontario, Canada area and have sponsorship to live and work in Canada. Must be located in the Greater Toronto area and able to travel to offices in Toronto a minimum of 1 to 2 times per week

What you can expect to do in this role:

• The Jamf Account Executive will formulate and execute a sales strategy across all of Canada to bring net new customers to Jamf within our Commercial Corporate / Mid-Market segment
• Manage the entire sales-cycle from prospecting to closing, often presenting to various levels within an organization to demonstrate the value of our full suite of solutions
• Work in partnership with Sales Development Representatives to build pipeline and contribute to their success within Jamf
• Understand the needs of our customers and work in partnership with Sales Engineers to architect solutions to ensure our customers' success
• Build trusting relationships within the sales ecosystem including Channel Partners and Apple
• Forecast sales activity and revenue achievement on a monthly and quarterly basis, while creating satisfied customers
• Leverage industry leading sales tech stack including SalesForce.com, Clari, Groove, ZoomInfo, LinkedIn Navigator, and much more

What we are looking for:

• Minimum of 2 years experience in a closing sales role(Required)
• Minimum of 2 years software sales experience (Preferred)
• Demonstrated ability to carry a quota and consistently meet or exceed targets
• Familiarity with the Apple Ecosystem or SaaS sales is a plus, but not required
• Must be located in the Greater Toronto area and able to travel to offices in Toronto 1 to 2 times per week
• French-speaking is a plus, but not required

EDUCATION AND CERTIFICATIONS

• HS Diploma / GED Degree (Required)
• 4 Year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

Pay Transparency

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

For sales and commission-based roles, we post On-Target Earnings (OTE), which includes base salary plus estimated commission based on achieving 100% of performance targets. Commission is not guaranteed and varies based on individual performance results.

What you’ll do at Jamf:

In this role you’ll evangelize Jamf by developing meaningful relationships with key stakeholders at accounts, bridge the gap to executives, and elevate Jamf mindshare to a strategic position within the Canada market. Your efforts will lead directly to the sales of our Whole Product Experience (WPE), development of pipeline growth, and territory sales.  The Account Executive is an integral part of our inside sales organization working closely with our Sales Development Representatives and Sales Engineers to grow new business.  As a member of the Jamf team, you will contribute to our high energy, collaborative, and fun environment.

his is a hybrid position available to individuals residing in the Minneapolis, metro area While the role is primarily hybrid, you may be asked to work occasionally from the Jamf office or a local collaborative workspace alongside other Jamf team members for key events or important in-person engagements. Please note that we are only able to consider applicants who are currently based in the Minneapolis, MN  metro area. #LI-Hybrid

What you can expect to do in this role:

• The Jamf Account Executive will formulate and execute a sales strategy across all of Canada to bring net new customers to Jamf within our Commercial Corporate / Mid-Market segment
• Manage the entire sales-cycle from prospecting to closing, often presenting to various levels within an organization to demonstrate the value of our full suite of solutions
• Work in partnership with Sales Development Representatives to build pipeline and contribute to their success within Jamf
• Understand the needs of our customers and work in partnership with Sales Engineers to architect solutions to ensure our customers' success
• Build trusting relationships within the sales ecosystem including Channel Partners and Apple
• Forecast sales activity and revenue achievement on a monthly and quarterly basis, while creating satisfied customers
• Leverage industry leading sales tech stack including SalesForce.com, Clari, Groove, ZoomInfo , LinkedIn Navigator, and much more

What we are looking for:

• Minimum of 2 years experience in a closing sales role(Required)
• Minimum of 2 years software sales experience (Preferred)
• Demonstrated ability to carry a quota and consistently meet or exceed targets
• Familiarity with the Apple Ecosystem or SaaS sales is a plus, but not required
• French-speaking is a plus, but not required

EDUCATION AND CERTIFICATIONS

• HS Diploma / GED Degree (Required)
• 4 Year / Bachelor's Degree (Preferred)
• A combination of relevant experience and education may be considered

How we help you reach your best potential:

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We offer a clear and defined sales career path. Our main goal is to help you successfully step into our Account Executive role, but there are many ways to advance your career at Jamf.
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.

The Product

Okta’s Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers.  We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation.

The Team

The Delegated Administration team is expanding Auth0 to help B2B SaaS applications easily manage access for their own customers and partners, at scale. We make it possible for enterprise SaaS users to log in with the right set of permissions within the right context, and for our B2B customers to onboard access for their customers easily. Our work is cross-cutting and always heavily customer driven.

We work in NodeJS (JavaScript and TypeScript) and use PostgreSQL for our data needs. Our services run on AWS and Azure and we lean heavily on containers for both our development and production needs.

If you have a keen eye for good user experiences and enjoy solving hard problems at scale we can’t wait to talk to you.

What you’ll be doing 

• Help drive architectural vision and strategy on the team to design and deliver powerful new enterprise functionality for our SaaS customers - both for the login flow itself and for Auth0’s direct and self-service management capabilities
• Identify and implement strategic technical improvements to our codebase and architecture. Orchestrate and lead major technical projects, across teams as necessary.
• Mentor and coach less experienced engineers on sound engineering practices and technical leadership. Serve as a subject matter expert on all building scalable, reliable and maintainable distributed systems.
• Work with your team, the Product Manager and Product Designer to define the look, feel and functionality of new features and review customer feedback

What you’ll bring to the role

• You bring solid architectural and security knowledge, backed by experience in designing, implementing and evolving complex distributed systems.
• You have worked on projects that required close collaboration with external teams, and have experience making those a success.
• You are a good mentor and communicator, and bring the rest of your team along for the journey. You can explain complex concepts simply in person or in a document. You know that while an engineer can write code, teams collaborate to ship successful products.
• You have solid previous experience with Node.js (JavaScript or Typescript) to build scalable backend services and creating and maintaining public and internal APIs.
• You have built frontend and full-stack apps and know what approach to use when. You know how to build SPAs, have a good understanding of React and know your way around CSS.
• You have a good understanding of SQL databases and know how to debug and optimize table and query structure for performance under load.
• You have experience with Docker and cloud environments (AWS and Azure preferred).
• You have proven experience operating services at scale with appropriate observability tools and mechanisms.

And extra credit if you have experience in any of the following! 

• Knowledge of authentication protocols such as OAuth2, OIDC, SAML.
• Understanding and experience of DevOps culture. We have infrastructure teams that build interfaces for product teams but we love working with engineers who can reason about the workings under the covers - and roll their sleeves up to write some Terraform, if need be.
• Knowledge of security engineering and application security.

#LI-Hybrid

P24570

Marqeta is looking for a talented Senior Software Engineer to independently identify and deliver software solutions on our Data Infrastructure team through a set of milestones spanning a specific platform focus or a multi-component system. You will own and deliver projects in service of quarterly goals on the team and independently identify solutions to solve ambiguous, open-ended problems. You will work in collaboration with your team and cross-functional partners.

The Data Infrastructure team, within our Data & ML Platforms organization, is responsible for the data lakehouse, streaming, orchestration, and catalog platforms that power analytics and AI across Marqeta. We're a platform engineering team building infrastructure that other engineering teams depend on.

At Marqeta, participation in a rotational on-call pager duty is a required part of the software engineering role. The specifics of the rotation may vary by team, depending on team size and structure, and will be discussed further during the interview process.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

Learn more about our Product and Engineering team

The Impact You'll Have

• Define and deliver well-scoped milestones for projects, and may be a technical lead for projects on your team.
• Lead design for small-to-medium components and participate in design for larger components, moving from task-level impact to small-to-medium project-level impact.
• Have significant ownership of a component of the data infrastructure, including its reliability, performance, and developer experience.
• Identify gaps and propose plans towards addressing those gaps.
• Independently write code that is clear, well-tested, and appropriately flexible, reusable, and adaptable to changing requirements.
• Actively level up less-experienced members of your team by helping them with their craft, providing guidance, and setting a good example.
• Participate in on-call coverage.

Who You Are

• 5+ years of experience as a software engineer with a Bachelor's degree; or 3 years of experience with an advanced degree. In lieu of a degree, 8+ years of relevant experience may suffice.
• Strong proficiency in Python in a production context.
• Proficiency with SQL.
• Experience working with distributed systems.
• Production experience with multiple core data technologies, including Apache Kafka, Apache Spark, and Apache Airflow (or close equivalents).
• Production experience with modern table formats (Parquet, Hudi, Iceberg, or Delta Lake).
• Production experience with AWS or another major cloud.
• Experience with infrastructure-as-code (Terraform, CloudFormation, CDK, or equivalent).
• Experience monitoring and alerting on production systems.
• Ability to decompose business problems into solutions that may require designs with multiple interacting components.
• Ability to build correct, maintainable software components.
• Ability to work with cross-functional stakeholders to identify technical blindspots and clarify ambiguity.
• Ability to present clear and concise messages tailored to various audiences; able to communicate clearly and respectfully both verbally and in writing.
• A focus on quality and meeting deadlines.
• Ability to decompose business problems into solutions that may require designs with multiple interacting components.
• Ability to build correct, maintainable software components.
• Ability to work with cross-functional stakeholders to identify technical blindspots and clarify ambiguity.
• Ability to present clear and concise messages tailored to various audiences; able to communicate clearly and respectfully both verbally and in writing.
• A focus on quality and meeting deadlines.

Nice-To-Haves

• Experience with payments or the FinTech space.
• Experience with Apache Iceberg specifically.
• Experience with CDC tooling, particularly Debezium or Kafka Connect.
• Experience with data catalog tooling (DataHub or equivalent).
• Experience with Java in addition to Python.
• Exposure to Kubernetes and container-based workloads.
• Experience building scalable software platforms.

Our (typical) process:

1. Application Submission
2. Recruiter Video Call
3. Coding Interview & Hiring Manager Interview
4. Virtual “Onsite” consisting of three 60 minute rounds
5. Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD, is: 116,000 - 145,000

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company 
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office, or remotely in Canada. 

Responsibilities

• In this role, you will be a key member of security product management responsible for Account Protection and safeguarding customer trust at MongoDB
• Develop a robust vision for best-in-class security and identity threat management, from identification to remediation
• Build a vision for best-in class security features that identify, mitigate, and proactively prevent unauthorized attempts to access data
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in threat detection, data security, or a related field
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263333204

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office or remotely in North America.

Responsibilities

• In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
• Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss. 
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in data security
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263343037

The Application Modernization Platform team aids developers in making the shift from relational databases to MongoDB, building toolkits that leverage AI to power seamless transitions. 

As a Senior Technical Program Manager, you will own the successful delivery of complex, cross-functional efforts for Application Modernization. You will partner closely with stakeholders across the organization from Engineering, Product, Product Design, and Field-facing teams to develop and execute against our overall product vision and business objectives, uncover solutions to technical challenges, and provide data-driven insights that power strategic decision-making.

This remote position is open to candidates in Eastern and Central timezones.

The right candidate for this role will be:

• Experienced with 5+ years of Software development background, preferably with experience with Java web services and with relational data modelling and SQL
• Familiar with tools and methodologies for code analysis, refactoring, and automated testing
• Able to partner with technical stakeholders in methodically breaking down engineering challenges to deliver against abstract goals
• Able to participate in technical design discussions and summarize trade-offs, outcomes, and next steps
• Skilled at communicating across a diverse set of engineers and stakeholders
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences
• Hyper-organized and capable of coordinating across multiple independent work streams and organizations
• A role model for effective execution practices, driven by an attuned sense of priority and urgency
• Able to leverage their experience in program delivery to influence improvements to our tools, operations, architecture
• Trained in working with project tracking software (JIRA is preferred)
• Familiar with MongoDB or a comparable technology
• Exposed to generative AI and Machine Learning
• Interested in business automation work such as scripting in Python, Google Apps Script and Slack

Position Expectations:

• Leverage technical acumen and analytical skills to drive engineering programs forward and maximize business value delivery
• Recognize patterns in a sea of information and take action accordingly
• Develop a strategic approach to program management that balances hands-on oversight with process-driven operationalization. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives
• Build strategic partnerships with Product, Design, and Engineering stakeholders
• Expand knowledge into new domains as called upon
• Embody MongoDB's core values and leadership principles

Success Measures:

• In 3 months you will be ramped on the App Modernization product and engineering roadmap
• In 6 months you will own and drive critical initiatives across the App Modernization portfolio
• In 12 months you will be organizing multiple high impact efforts and integrating improvements to frameworks for managing critical programs at MongoDB

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID: 4263333180

Who we are

MongoDB Atlas Search and Vector Search let developers run complex search queries and build AI-powered applications directly inside MongoDB, without managing a separate search infrastructure. It is a product used by a large and growing number of customers who rely on it being fast, reliable, and available.

The Search Query Platform & Availability (SQPA) team is a new team being built from the ground up. Its purpose is to own the foundational layer that keeps Atlas Search stable and scalable, and to give the engineers building search features the tools they need to move faster and ship with more confidence. The team's work spans three areas: keeping search reliable under pressure through resource controls and safeguards; building the tooling that helps Search engineers roll out changes safely at scale; and maintaining the engine, storage and dependencies that everything else depends on.

You will be the first leader of this team. That means you are not stepping into an existing structure. You are shaping the roadmap, building the team, and establishing how SQPA operates within a broader Search org that is growing quickly.

We are looking to speak to candidates who are based in Toronto, Ontario Canada for our hybrid working model.

What you'll do

• Lead and grow a team of software engineers, owning all aspects of people management including hiring, performance, career development, and compensation
• Define and drive the 12-month roadmap for SQPA in close collaboration with stakeholders across Search, Platform, and Product
• Improve the processes and tooling that allow the Search org to make changes confidently in high-stakes parts of the codebase
• Own the health and evolution of the runtime and core dependencies the Search engine relies on, including upgrade cycles and long-term maintainability
• Own and lead resolution of time-sensitive customer escalations related to search availability and performance
• Partner with peer engineering leads to establish clear ownership boundaries and make sure platform improvements create real value for the teams relying on them
• Collaborate with product managers, program managers, and engineering teams across the company on large cross-functional initiatives
• Contribute to the long-term vision for Search at MongoDB and help develop a plan to get there

Who we're looking for

• 2+ years of experience managing a team of software engineers, including hiring, coaching, and performance conversations
• A technical background in building or operating complex software systems, such as databases, distributed systems, query engines or data infrastructure at scale
• Experience with high-throughput, low-latency systems where resource management, runtime health, and operational reliability are first-class concerns
• Prior experience with search systems or search infrastructure is a plus, but not required
• Familiarity with JVM-based systems or managing runtime and dependency upgrades in a production environment is a plus.
• Strong judgment about when to go deep, when to delegate, and when to push back on scope or priority
• Comfort operating with some ambiguity. This team is new and the roadmap is still being shaped. The right person sees that as an opportunity to have real influence, not a reason to wait for more clarity.
• A track record of working across team boundaries to get things done without waiting for perfect org alignment
• A genuine interest in platform and reliability work, not just feature delivery

Success Measures

• In the first month:
• You have understood the high level architecture of the Search and Vector Search and the team's responsibilities
• You are starting to develop relationships with key stakeholders
• You have gained familiarity with the required day-to-day processes to manage the team
• In three months:
• You have hired two new engineers to the team
• You have taken over management of your team, and are starting to build trust with your reports
• You have assumed responsibility for the day-to-day processes necessary to keep the lights on
• You are involved in reviewing the design for new features and helping the team navigate technical challenges
• In six months:
• You have established your role as a leader in the organization such that team members naturally go to you for guidance
• You have hired and onboarded two new engineers to the team
• You are beginning to involve yourself in planning and roadmapping efforts
• You are leading the planning and execution of a new major feature
• You have produced a roadmap that has buy in from your counterparts
• In twelve months:
• You have performed a full annual cycle of performance and growth conversations with your team members
• You have contributed to the vision for the future of the Search team and helped develop a plan to achieve that vision
• You have increased the capability and velocity of your team in measurable ways
• You have delivered major roadmap items

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263333183

We’re looking for a Lead Software Engineer to join the Behavioral team, responsible for turning raw customer signals into meaningful marketing triggers. This team builds the behavioral intelligence layer of our platform — systems that detect patterns in customer activity and inactivity (such as cart abandonment, price drops, or loyalty milestones) and translate them into automated messaging opportunities.

This is a hands-on technical leadership role for someone who thrives at the intersection of big-picture architecture and heads-down implementation. You’ll help shape the technical direction for a critical platform capability while also staying close to the details: designing systems, writing code, reviewing implementation, mentoring engineers, and unblocking the team on complex technical problems.

You’ll work on challenging distributed systems problems involving high-volume event data, event correlation, temporal windows, stateful evaluation, trigger eligibility, account-specific readiness, idempotency, reliability, observability, and downstream activation. The systems you help build will power use cases like cart abandonment, browse abandonment, checkout abandonment, price drops, back-in-stock alerts, loyalty milestones, replenishment reminders, and audience membership changes.

What You’ll Do

• Shape the Behavioural Platform Architecture: Help define the technical vision, system boundaries, and architecture for services that transform customer activity signals into actionable trigger events.
• Lead by Example: Be a hands-on technical leader who contributes directly to high-impact work through design, implementation, code review, debugging, and production support.
• Build the Behavioural Decisioning Engine: Design and implement services that detect behavioral patterns across events, correlate signals across time windows, and determine trigger eligibility.
• Design Stateful Contact Context: Help architect systems that maintain the short-lived behavioral state and lookback windows needed to evaluate patterns such as “action without completion,” multi-event intent signals, and state-change-driven triggers.
• Establish a Reusable Pattern Framework: Help build declarative or rule-based capabilities that allow new behavioral triggers to be defined, configured, evaluated, and extended efficiently over time.
• Mentor & Guide Engineers: Provide day-to-day technical guidance, unblock engineers, review designs and code, and help raise the technical bar for the team.
• Plan & Deliver: Partner with the Engineering Manager and Product to turn ambiguous goals into clear technical plans, milestones, and incremental delivery paths.
• Partner Across the Platform: Collaborate closely with partner engineering teams to ensure behavioral signals integrate cleanly into campaign orchestration and message delivery systems.
• Drive Operational Excellence: Ensure Behavioural services operate reliably at scale as they process high volumes of customer activity signals. Use observability, metrics, traces, logs, alerts, and postmortems to continuously improve system quality.
• Influence Technical Direction Broadly: Represent the Behavioural team in architecture discussions and help create alignment around technical patterns, dependencies, and platform interfaces.

What You Bring

• 7+ years of professional software engineering experience, with a strong track record of building and operating backend or platform systems in production.
• Significant experience designing and operating distributed, event-driven, or high-scale backend systems.
• Strong architectural judgment around stateful services, real-time or near-real-time decisioning, asynchronous processing, system reliability, and production operations.
• Hands-on technical leadership experience: you are comfortable being the go-to person for unblocking, reviewing, mentoring, and leading complex technical initiatives end-to-end.
• Experience translating ambiguous product goals into pragmatic technical designs and incremental execution plans.
• Familiarity with systems that process high-volume event data, such as event stream processing, behavioral analytics, pub/sub systems, workflow systems, rule engines, or decisioning engines.
• Strong understanding of distributed systems concerns such as retries, duplicate events, ordering, late-arriving data, idempotency, backfills, partial failures, tenancy, and data consistency tradeoffs.
• Experience building scalable backend services in cloud environments, preferably Google Cloud Platform.
• A strong focus on operational excellence — building reliable systems with monitoring, alerting, logging, tracing, incident response, and shared ownership of on-call responsibilities for business-critical services.
• Clear communication skills and the ability to translate technical tradeoffs into practical decisions with Product, Design, engineering partners, and business stakeholders.
• A collaborative, product-minded approach to platform engineering — balancing technical quality with customer value and delivery momentum.

Why This Role Matters

Behavioural triggers power some of the most effective marketing experiences. When done well, they allow brands to respond instantly to customer intent — recovering abandoned carts, alerting customers to price changes, or reminding them to replenish products at the right moment. The systems your team builds will detect these signals and turn them into action — making the Behavioral platform one of the most strategic capabilities in the entire product.

The base pay range for this position is $147,300-$192,000/year, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You'll get...

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

We are seeking an experienced sourcing manager to join our Packaging Strategic Procurement team!

In this role, you will be responsible for developing and executing sourcing strategies to improve our cost structure, the quality of our products, the reliability of our supply chain, and will play a leading role in supporting innovation through new product development. You will have key responsibilities over SKU ideation and onboarding, vendor selection and relationships, price negotiations and contract management, budgetary planning and continuously improving our end-to-end sourcing process. 

In this role, you will help drive the strategy and framework for how the business interacts with its supplier base and have a direct stake in affecting bottom line profitability.

You will...

• Take full ownership of assigned categories to develop and optimize our supply network. 
• Refine and implement a sourcing and supply chain strategy for a selection of categories that optimizes process, reduces risk, and improves our cost structure
• Build and maintain a strong supplier base that align with our company values; own relationships with our strategic suppliers, including performance management and innovation activities
• Manage cost savings initiatives through our strategic sourcing process to ensure that we hit our targeted budget
• Leverage large internal datasets and industry benchmarks (including market, supplier, and SKU analysis) to drive continuous improvement, identify opportunities for cost reduction, and identify/implement best practices
• Develop a culture of continuous improvement, both internally and externally through data-driven reporting and effective project management to identify and drive opportunities for quality improvement and implement best practices
• Onboard new vendors and new SKUs to drive cost savings and improve customer experience 
• Proactively manage quality specifications and potential issues that might impact ingredient standards
• Work with the Procurement Operations Team to set  execution plans and develop best practices for tracking contract compliance by our vendors 

You are…

• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – You have an insatiable desire to understand how and why things work, identify data-driven insights, and consistently challenge the status quo
• Detail-oriented – You possess strong organizational skills and demonstrate a methodical approach to your work
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – You can explain complex (often technical) information to a variety of audiences
• Collaborative - You are prepared to work collaboratively across many different HelloFresh teams and functions
• A project manager - You have exceptional project and people management skills

You have...

• 3-5 years of relevant experience working with relevant industries in supply chain operations and strategic sourcing functions; or working in operations strategy focused management consulting 
• 3+ years of packaging sourcing experience preferred
• Undergraduate degree preferred or equivalent relevant experience
• Fluent in Microsoft Office applications (especially Excel and Powerpoint) and Google Suite applications (especially Google sheets)
• Experience successfully leading large initiatives and sourcing events through strategic sourcing processes

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.

We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.

We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.

So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!

Job Description:

The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects.  Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.

You will ...

• Manage key weekly operations tasks to ensure boxes get out on time and correct every week
• Manage relationships and performance of all current and future 3PLs 
• Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
• Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues 
• Optimize and monitor fulfillment and shipping costs to meet margin goals
• Partner directly with COO to spearhead new product and operations related initiatives from inception
• Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
• Lead continuous improvement projects. This may involve designing and prototyping systems and tools
• Be empowered and encouraged to propose new ideas to improve our product and operations

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
• Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
• A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
• Creative — Challenge conventional methods and open to new ideas
• Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
• A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
• Ability to influence key stakeholders, work cross-functionally and autonomously
• Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
• Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
• Self-motivated, driven and able to work effectively both independently and in a team environment

At a minimum, you have...

• Bachelor’s Degree in related Business or operations fields or equivalent education/experience
• At least 5 years of related work experience, ideally with operations and/or data analytics experience
• Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
• Experience working on or managing complex projects in a hands-on analytical environment
• Proven experience establishing, implementing, and executing operational process
• Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
• Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
• Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion

You’ll get…

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions
It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

About the Role

The Solutions Engineering team is looking for an additional SE leader to join our Enterprise team. The SE Manager is responsible for leading and developing a high performing Enterprise Solutions Engineering team in Canada. The candidate should be a proven technical leader in a fast-paced environment who’s highly motivated, entrepreneurial, with excellent follow-up and follow-through.

This position is remote.

What You'll Do

• People Leader: Hire, develop and lead inclusive, engaged, and high performing Global Enterprise Engineering teams
• Technical Leader: Technical coach, mentor, and problem solver helping with technical escalations and navigating complex technical solutions
• Builder: Identify gaps, show initiative, and take ownership to build out programs and processes in support of the SE team
• Connector: work cross-functionally to drive improvements and increase communication and collaboration across departments e.g. sales, product, support, enablement, marketing, etc
• Career Champion: develop and grow the team’s skills through coaching, mentoring, and enablement
• Travel Requirement: Up to 50%

What You Bring

• Demonstrated leadership success as a technical presales Manager for the last 3+ years within a similar company
• Experience working at a cloud and network infrastructure focused company with hardware / software exposure required
• Bachelor's degree in Computer Networking, Information Technology, Information & Computer Technology, Cybersecurity, Electrical Engineering, Computer Engineering, IT Security or similar from an accredited university
• Proven track record in leading high performing sales engineering teams and working closely with sales teams and product teams
• Experience building and scaling technical pre-sales teams
• Ideally located in Greater Toronto Area

Canada Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under most plans and 70% for family premiums
• Medical, vision and dental coverage
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, generous time off and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy meals provided daily

Additional Information

• You must be independently authorized to work in Canada and travel to the US. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

What is GustoPro?

GustoPro is a cloud-based platform built specifically for accounting firms. It empowers firms to streamline payroll, people operations, and advisory services for their clients, all within a single, integrated platform. GustoPro features client dashboards, automated workflows, robust reporting, and seamless integrations with other accounting software — enabling firms to elevate their client service and accelerate practice growth. Learn more about GustoPro

About The Role

As a Partner Account Executive for GustoPro, you will play a critical role in expanding Gusto's footprint within the accounting market by recruiting new accounting firm partners, enabling them to succeed on the platform, and driving them to a healthy, self-sufficient state before transitioning them to an Account Manager.

Working directly with our Head of Sales and Head of GustoPro Sales, you will shape our new partner sales motion while owning the full arc of partner activation — from first conversation to a successful handoff. The benchmark that tells us activation is working: 10 net new clients added and the firm's 30-day enablement plan complete.

You'll engage with C-level executives and senior payroll specialists at accounting firms, with a focus on large regional and national players. You'll act as a consultant, understanding their unique needs and demonstrating how GustoPro can boost efficiency and help them realize more value for their clients while delivering upside for the firm.

The Partner Onboarding Agreement — a 30-day enablement contract signed at close — is your operating document once a firm is in. It defines milestones, role responsibilities across the firm, and the incentive structure that keeps both sides accountable through activation.

We're looking for a true "builder" — someone who's excited to wear multiple hats, design systems and processes, and run experiments. Comfort with a dynamic environment and the ability to pivot when needed is essential.

Here's what you'll do day-to-day

• Evangelize the GustoPro solution to prospective accounting firms to grow our market share and meet and exceed monthly/quarterly sales targets.
• Collaborate closely with Sales Leaders to build out and refine our new partner sales process, with a focus on accelerating sales cycles (target 60–90 days) and maximizing close rates.
• Conduct compelling and persuasive product demos that showcase the value of GustoPro using data and insights, tailored to resonate with accounting firm executives.
• Negotiate and execute the Partner Onboarding Agreement, aligning on a 30-day enablement plan and client pipeline targets from day one.
• Serve as the primary Gusto contact during the 30-day enablement period — keeping the Champion certification track, Practice Member Academy completion, and Practice Lead go-to-market readiness all on schedule.
• Hold the firm's Strategic Lead accountable to Champion designation and kickoff commitments in Week 1; track certification milestones and coordinate with the partner success team to unlock incentives on time.
• Support Practice Leads in running positioning and discovery workshops and building a migration candidate pipeline across their book of business.
• Drive the partner to 10 net new client adds within 90 days of signing — the activation benchmark — by leading regular status calls, removing blockers, and coordinating migration scheduling across practice areas.
• Coordinate co-marketing activation (co-branded materials, joint email campaigns) once the 10-client milestone unlocks co-op marketing funds, and ensure cross-sell products (HI, 401k, WC, R&D TC) are introduced as adoption deepens.
• Prepare a structured handoff brief for the receiving Account Manager — including certified contacts, migration status, QBR baseline, revenue and usage snapshot, and flagged growth opportunities — and facilitate a warm introduction.
• Navigate and update internal and external stakeholders, including C-suite executives at Gusto, partners, and cross-functional teams throughout the activation window.
• Leverage AI tools and technologies to enhance sales workflows, streamline partner communications, and derive actionable insights from data to drive more effective prospecting, pipeline management, and partner engagement.
• Travel as needed to partner offices for onsite meetings, as well as to industry events and conferences to represent Gusto and strengthen partner relationships.

Here's what we're looking for

• 6+ years total work experience in sales, account management, or customer success, with a strong focus on enterprise clients.
• 3+ years of experience selling B2B SaaS products or managing partner relationships, ideally to accounting firms or related businesses.
• A consistent track record of exceeding sales quotas and building long-term client relationships, including negotiating complex six-figure contracts.
• Experience and comfort working quick sales cycles (60–90 days average).
• Deep understanding of the accounting firm landscape, including their business models, challenges, and technology needs — particularly the CAS/advisory and payroll practices.
• Strong ability to articulate contractual, technical, and financial value points to partners, internal senior leaders, and executive leaders.
• Equally comfortable in a closing motion and a post-close enablement and coordination role — you see getting a firm to 10 clients as part of the sale, not separate from it.
• Strong analytical and problem-solving abilities — you're a strategic thinker who can identify risk and opportunity across a portfolio.
• Ability to quickly learn our product so you are credible with prospects and partners alike.
• Comfort and proficiency with AI-powered tools and technologies, with a willingness to adopt and integrate AI into daily sales and partner management workflows to improve efficiency and outcomes.
• Experience with CRM and sales software (e.g., Salesforce, ZoomInfo, Tableau).

Compensation

Our target on-target earnings (OTE) compensation for this role is $125,000/yr to $150,000/yr in Denver, Las Vegas, Chicago, Atlanta & most remote locations, $155,000/yr to $182,000/yr for San Francisco & New York and $120,000 to $180,000 CAD for Toronto. This OTE is structured with a target 70% base pay and 30% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

About the role:

The Support Tools Product team is responsible for defining the vision, roadmap, and user experience for our core Support tools to drive support experience.

As a Sr. Support Tools Product Manager, you’ll drive strategy, solve ambiguous and high-impact problems across multiple teams, and influence the long-term strategic direction of our sales technology stack. You will own a significant module of our core support tools, delivering substantial impact and contributing significantly to the company's GTM strategy and future.

This role is open to candidates residing in Canada.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management, and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:

• Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
• Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.
• Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
• Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
• Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 5-8 years of Customer Support tooling experience in a fast-paced SaaS environment
• Bachelor's degree in a technical or business field, or equivalent practical work experience.
• AI Platform Experience: Proven experience managing AI support tools or LLM-based platforms (e.g., Decagon, Happy Robot, Intercom Fin, or similar).
• Established subject matter expert in GTM tooling, with a history of delivering substantial impact across multiple tools
• Ability to translate complex customer and business problems into clear requirements and solutions.
• Experience with leveraging AI to solve high-impact business problems
• Analytical Skills: Ability to look at large datasets of conversation logs to identify patterns and root causes of technical failures.

ABOUT THIS ROLE:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.

Successful candidates must have strong analytical skills and be creative problem solvers.  They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies.  They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.  

HOW YOU'LL MAKE AN IMPACT:

• Utilize electronic communication by chat, phone, email, or assignment through case tracking system to interact with users facing technical issues, effectively identifying and documenting the problems they are encountering
• Conduct thorough research and implement appropriate solutions by referring to user guides, technical manuals, and other relevant documents
• Identify and correct improperly configured installations
• Replicate, diagnose, and resolve technical problems experienced by users, employing troubleshooting techniques to ensure prompt resolution
• Create, update, and resolve support cases within defined Service Level Objectives 
• Improve product/tool design and functionality through creation of Software Defect reports and Feature Enhancement reports 
• Create Support documentation, including FAQs and both internal and client-facing Knowledge-based Articles 
• Participate in collaborative troubleshooting sessions to identify root causes of complex issues 
• Participate in a shift rotation including weekdays, evenings, and weekends based on Eastern Time 
• Perform other duties as assigned by Manager 

WHAT YOU'LL BRING TO THE ROLE:

• Fluency in English and Canadian French is required

Desired Competencies:

• Ability to learn and adapt to new tools and products quickly  
• Strong ability to recognize patterns 
• Ability to work individually and in collaboration with colleagues 
• Ability to work well in a fast-paced environment 
• Demonstrable ability to multitask both independently and within a team 
• Ability to identifying trends and make suggestions for technical modifications to resolve existing and future problems
• Excellent research capabilities

Desired Skills: 

• Strong ability to write, interpret, and debug SQL queries on demand  
• Working knowledge of
  • Web services (SOAP and REST), XML, HTML, ASP, ASPX, C#, .NET, JAVA, JavaScript, and Microsoft tools and technologies 
  • Active Directory, Office 365 Suites, OAuth, LDAP, and SAML solutions. 
  • Web applications and how they work at a high level (web servers, database servers, client-to-server communication) 
  • Wireshark, Fiddler, and other browser based diagnostic and reporting tools  
• Communicate technical and complex information in verbal and written form 
• Strong customer service skills
• Keen attention to detail and organization skills 
• Excellent time management and prioritization skills 
• Strong analytical and decision-making skills 
• Excellent problem-solving and navigational skills

Desired Experience:

• Experience working with Microsoft SQL 
• Some experience providing customer service  
• Relevant work experience in a similar role
  • Experience working in a Helpdesk environment is considered an asset 
• LMS experience – user, administration, and/or support is considered an asset 
• Experience with Salesforce or any other ticketing system is an asset 

Education Recommendations:

• Bachelor's degree in Computer Science or equivalent technical experience 

This position is to fill an existing vacancy

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Go-To-Market Manager who will play a critical role in orchestrating the successful launch and lifecycle of our products and solutions. If you love technology, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As a  Senior Go-To-Market Manager your key area of responsibility will be orchestrating the successful launch and lifecycle of our products and solutions. This role is a dynamic blend of high-level strategy, meticulous planning, and hands-on execution. This role will be the central hub, aligning Product, Sales, Marketing, and Operations to ensure our innovations make a maximum impact in the market and achieve our revenue targets. If you are a master of cross-functional leadership and thrive on turning great products into commercial successes, we want to hear from you!

How you'll make an impact:

• Develop a comprehensive commercial and Go-To-Market (GTM) strategy encompassing new product introductions and the entire product lifecycle to stimulate revenue growth, enhance profit margins, secure competitive advantage, and expand market share.

• Provide cross functional leadership in  GTM planning cycles for upcoming product/solution releases, ensuring alignment with corporate strategy, product roadmaps, and revenue goals.

• Connect the product road map to the revenue plan:  Develop the strategic business case for new products in partnership with key stakeholders during the discovery phase, ensuring product development is aligned with a validated and profitable path to market. This foundational work includes shaping revenue plans, pricing models, and resource forecasts to secure investment and guide the product roadmap.

• Provide leadership in regular cross-functional GTM readiness meetings providing support to manage dependencies, identify risks, and drive resolution of roadblocks to ensure on-time, high-impact launches.

• Collaborate closely with Product Marketing to ensure messaging, positioning, and launch assets are aligned with the GTM plan and commercial strategy and effectively support sales and partner enablement.

• Partner with sales, Channel Teams, Partner Program, Revenue Operations, Sales Enablement to define launch-specific sales targets, enablement requirements, compensation considerations, and reporting needs. Develop and oversee the execution of channel and direct sales team readiness plan, ensuring they are informed, trained, and incentivized.

• Partner with finance on revenue planning, pricing and costing for new product launches

  Work with Product Management and Operations teams to ensure product, supply chain, etc. readiness in alignment with GTM plan

• Establish and track Key Performance Indicators (KPIs) for launches, such as pipeline generation, adoption rates, partner engagement, and time-to-revenue, creating dashboards with Revenue Operations to monitor success.

• Collaborate with Sales and marketing to sustain launch metrics and implement programs for base retention and expansion

• Define key success metrics for launches (e.g., pipeline generation, adoption rates, revenue attainment, partner engagement, time-to-revenue) and establish dashboards/reporting mechanisms with Rev Ops.

• Drive a culture of continuous improvement by leading post-launch retrospectives (post-mortems) to identify lessons learned and refine our GTM playbook.

• Act as a key conduit, providing structured market, sales, and partner feedback from launch activities back into the product development lifecycle.

What you'll bring to the role:

Why job seekers choose Geotab:

Key Responsibilities:

• Lead the design and delivery of enterprise integrations and automation solutions across ERP, Billing, Revenue, CRM, HRIS, and related platforms.
• Define scalable integration patterns, system interfaces, API strategies, data flows, and engineering standards across enterprise applications.
• Apply an AI-first approach to solution development by identifying opportunities to improve automation, operational efficiency, insights, and engineering productivity through AI-enabled capabilities where appropriate.
• Ensure AI-enabled solutions are implemented responsibly, with appropriate governance, security, explainability, and alignment to business objectives.
• Lead system migration initiatives, including transition planning, cutover strategy, dependency mapping, risk management, and business continuity considerations.
• Drive data archival and retention strategies, ensuring compliance, accessibility, cost efficiency, and operational integrity.
• Lead system decommissioning efforts, including impact assessment, transition planning, historical data preservation, and retirement of legacy capabilities.
• Oversee the design and support of data pipelines that enable reliable movement, transformation, and availability of business-critical data across systems.
• Support business reporting and analytical needs by ensuring enterprise data is trusted, well-structured, and accessible for decision-making.
• Manage end-to-end execution of integration and platform programs, including planning, prioritization, dependency management, issue resolution, and delivery oversight.
• Define and enforce deployment, release, and rollback plans to ensure safe production changes, minimal disruption, and rapid recovery when required.
• Lead engineering resources by providing technical direction, coaching, mentorship, and performance management.
• Partner with business and technology stakeholders to translate complex requirements into practical, scalable, and maintainable solutions.
• Establish best practices for documentation, monitoring, support readiness, operational governance, and continuous improvement.
• Ensure solutions are secure, reliable, maintainable, and aligned with enterprise standards and business objectives.

Education, Experience & Technical Skills:

• 10+ years of experience in software engineering, enterprise systems, integrations, or business systems technology.
• Significant engineering management experience with strong ownership of team leadership, delivery execution, stakeholder alignment, and technical direction.
• Strong experience designing, troubleshooting, and supporting software systems such as Billing, Revenue, CRM, ERP, HRIS, and related enterprise platforms.
• Broad expertise in database technologies, including enterprise data modeling, transactional and analytical data structures, data storage, performance optimization, and data lifecycle management.
• Strong experience with scripting and automation technologies used to support integrations, operational processes, batch workloads, and platform support activities.
• Experience with reporting, analytics, and enterprise data consumption patterns, including the delivery of trusted data for operational and business insight needs.
• Deep understanding of integration patterns, APIs, middleware, event-driven and service-based architectures, and enterprise automation frameworks.
• Proven experience delivering and supporting real-time and batch integration solutions across a variety of enterprise technology environments.
• Strong experience with data pipelines, transformation processes, orchestration, and system-to-system synchronization.
• Solid understanding of software design principles and the ability to design systems at both conceptual and detailed levels.
• Experience with modern API technology stacks, including web services, service contracts, payload formats, authentication, and enterprise integration standards.
• Experience with system migration, production releases, deployment planning, rollback strategies, and operational readiness.

Leadership & Soft Skills:

• Strong stakeholder management skills with the ability to influence, negotiate, and align technology initiatives with business priorities.
• Ability to work effectively with technical experts across enterprise, digital, and business platforms.
• Proactive mindset with strong attention to detail and a high sense of ownership.
• Ability to structure teamwork, create clarity, and drive accountability.
• Strong conflict management, problem-solving, and resolution skills.
• Ability to balance strategic planning with hands-on delivery leadership.
• Strong collaboration skills across engineering, operations, data, product, and business teams.
• Demonstrated AI-first and innovation-oriented mindset, with the ability to evaluate emerging technologies pragmatically and apply them to real business problems.

What’s In It For You… 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 
• Financial planning with 3% matching for Pension
• Competitive salary
• Annual bonus structure

For a career where you can drive our business and shape your future, apply now. 

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The base salary range for this position is CAD $100,000 – CAD 120,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Lush Cosmetics has more than 250 retail stores between Canada and the USA alone, with Manufacturing and Distribution Centers located in both Vancouver, BC and Toronto, ON. 
Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing, providing fair wages for our staff, and supporting sustainable communities, as well as giving back to organizations that can make a difference.
As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner's needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #lushlife  

We Offer:

• Inclusive working atmosphere where diversity and individuality are valued and celebrated
• Up to 50% off our products both online and at our retail locations
• Safety boot/shoe reimbursement (up to $150 CAD)
• Immediate eligibility for our company-wide bonus program
• Team appreciation events
• Employee and Family Assistance Program (EFAP) A growing, dynamic business where personal development is encouraged
• Complimentary coffee/tea/water in the employee lunchrooms
• Gender neutral restrooms and changing rooms

The Role: Fabrication Technician, Part-Time

Reporting to the Room Manager, the Fabrication Technician is responsible for setting up, calibrating, cleaning, operating, and performing preventive maintenance on various pieces of fabrication machinery. With your knowledge and experience in machine operation, you will be trained on the equipment and tools. As a Fabrication Technician, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What You Do (Responsibilities):

Operations

• Set up vacuum formers, clickpress, and related fabrication machines & equipment
• Operate vacuum forming machine(s) to fabricate high-quality moulds with RPET, BHIPS, and other industry standard materials
• Operate click press machine(s) and other cutting tools, including, but not limited to, paper cutters and scissors, to trim fabricated moulds to the desired specifications
• Assemble, prepare, organize, and package finished moulds and other fabricated products for dispatching and/ or storing purposes
• Dispatch pallets of mould orders utilizing pallet trucks, forklifts and similar equipment
• Ship via carrier terminals when required
• Cut plywood and other forms of wood to produce the materials necessary for tooling fabrication
• Mix and pour hardening/curing agents, such as, but not limited to, concrete and epoxy resin to form mould casts
• Utilize power tools to shape and refine mould casts
• Perform and document routine cleaning, maintenance, and repairs on machines and equipment to ensure optimal performance and prevent downtime
• Report equipment malfunctions or issues to leadership and collaborate on resolution
• Document production data, complete checklists, and submit reports to the RMT when needed
• Support 3D printing operations by queuing, dismounting, removing structures, cleaning, and swapping materials/ equipment on the 3D printers

Collaboration

• Participate in continuous improvement initiatives and suggest process enhancements
• Collaborate with the Moulds leadership, team members, and support groups to align production goals with overall departmental objectives and to resolve production challenges
• Contribute to a positive team environment focused on learning, safety, quality, and shared success
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed

Safety

• Follow health and safety protocols, including the use of PPE and proper handling of materials and tools
• Maintain a clean, organized, and hazard-free workspace
• Document and report unsafe conditions or incidents to the appropriate personnel

Quality

• Follow company standards and guidelines procedures during all phases of production
• Conduct quality checks at various stages of production to ensure compliance with product specifications
• Document and report quality concerns to the appropriate personnel

Who You Are (Qualifications):

Required:

• Familiar with vacuum forming, click press, power tools, or other mould fabrication technologies
• Basic technical skills related to equipment setup, operation, and troubleshooting
• Strong attention to detail with the ability to detect errors or defects
• Basic computer literacy for equipment controls and production reporting
• Ability to stand, walk, bend, and lift materials up to 50 lbs for extended periods
• Comfortable working in a fast-paced, high-production environment
• Able to work with moderate noise levels and manufacturing equipment
• Part-time availability: 8hrs/3days a week or 4hrs/5 days a week; flexibility for overtime on Saturdays

Preferred:

• Experience working in a manufacturing, fabrication, or production environment
• Familiar with Lock Out / Tag Out practices
• Technical aptitude/familiarity with machine processes
• Technical qualification/certification
• Computer proficiency and familiarity with PLC controls
• Data entry on Google Workspace and or with equivalent software
• Forklift and or pallet jack experience

How to Apply: Submit the application found in the Colleague Centre on our Internal Job Board. Posting closes Monday, May 11, 2026, at 12:00 pm EST

Need help? Email the recruiter: torontojobs@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}

We are looking for a dedicated, ambitious and self-driven Customer Success Manager (CSM), Enterprise. As a CSM, you will report into one of our Directors of Customer Success and will assist customers in the realization of business value by leveraging Varicent’s tools. We’re looking for someone who has a deep understanding of customer engagement for SaaS solutions.

The CSM, Enterprise role will collaboratively drive success planning, adoption, change management, renewal, and expansion activities (both existing and growth products) with key Business Decision Makers and through Technical Decision Makers while helping to reduce implementation risk, drive usage of existing products, identify opportunities in her/his accounts for expansion, and document/track value realized throughout the lifecycle.

What You'll Do: 

The Customer Success Manager, Enterprise role will enable our customers to realize business value from their investment and make our customers passionate advocates of Varicent – both our company and our products. Key responsibilities include:
• Serve as the main point of contact and liaison between customers and Varicent
• Represent the voice of the customer (customer advocacy) to provide input into core Product, Marketing, and Sales processes
• Lead renewals and proactively identify expansion opportunities in each account to drive value both for the customer and for Varicent
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them
• Manage “success planning” at the program level by identifying, aligning on, and progressing key business priorities at each account, driving value realization across your portfolio of customers
• Be accountable to drive high usage of Varicent products within customers by driving the creation and execution of a thorough and action-oriented adoption plan
• Develop and leverage deep functional Varicent product expertise to increase the customer’s usage
• Build, maintain and leverage strong relationships with Business Decision Makers and Technical Decision Makers within each customer to influence solution adoption, create strong support for new opportunities, and secure their willingness to advocate on Varicent’s behalf
• Engage with your customer early in their lifecycle from onboarding through value realization – providing implementation oversight, change management coaching, success planning, and future vision setting with customers
• Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Varicent teams and be highly connected to Varicent SMEs throughout the customer’s lifecycle

What You'll Bring: 

• 5+ years of experience in Customer Success or Account Management in a SaaS or software company, particularly handling large enterprise accounts
• Passionate about the future of work, and positively impacting the working lives of people in large organizations
• Team-player who has a proven track record of excelling in fast-growing environments and taking initiative above and beyond the call of duty
• Ability to build trust and communicate effectively with a broad range of stakeholders: executives, administrators, technical leads, etc.
• Demonstrated ability to work independently while building strategic success plans to ensure the success of your customers and Varicent, and execute on the plan through well-defined tactics
• Proven ability to map the customer’s business process to product capabilities
• Strong interpersonal skills that establish trusted advisor relationships with customers
• Strong organizational/time management skills and the ability to manage multiple projects and/or a program simultaneously
• Familiarity with tools commonly used in CS: Salesforce, Gong, Zoom, Excel, PPT, ChurnZero, etc.
• Adaptable mindset, able to operate effectively with change
• Driven, self-motivated, enthusiastic, with a “can do” attitude
• Experience negotiating contracts and managing large renewals
• Cultural awareness and appreciation for diversity
• Bachelor’s degree with Information Technology/Business/Finance focus preferred
• Willingness to travel up to 10%

The expected base salary range for this role is $93,300.00 - $121,000 CAD and individuals may be eligible to participate in our variable compensation program.

*Final compensation may vary based on experience, skills, designations, and market conditions.

This posting is for existing vacancy

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

About the Role:

Gusto is searching for a builder. Not a manager of an existing PEO sales team — a founder-minded sales leader who will design the motion, write the playbook, hire the team, and carry a personal book of business in the early months. This is a 0→1 opportunity to establish Gusto's PEO sales org from the ground up, and we're looking for someone who is energized by that challenge.

You will drive new PEO revenue by selling Gusto's co-employment solution to both prospects and our existing base of 400,000+ customers — Gusto's single biggest competitive advantage over legacy PEOs. The pace is fast, the market opportunity is real, and we're looking for someone who will bring experience, creativity, and a genuine passion for building to the table every single day. You align with our company values and have a knack for building for the long haul. If you're excited to roll up your sleeves, lead by example, and architect something from scratch, let's talk.

About the Team:

You will be the founding leader of Gusto's PEO sales function. In the first 6–12 months, you'll operate as a true player-coach — personally closing deals while simultaneously building the team, tooling, and infrastructure around you. You'll define the ideal customer profile, build out the sales stages and pipeline architecture in Salesforce, and establish the channel strategy (including broker and accountant referral partnerships) that will drive scalable new business over time.

This team will serve as Subject Matter Experts on PEO, guiding prospects through complex buying decisions and partnering closely with HR, benefits, and payroll counterparts to deliver a seamless customer experience. Your biggest unfair advantage: Gusto's existing install base. Like the best scaled PEOs, a meaningful share of your pipeline will come from converting existing payroll customers — and you'll be the one to design and build that on-ramp.

Here’s what you’ll do day-to-day:

• Sell and build simultaneously. For the first 6–12 months, carry a personal book of business while building the team and infrastructure around you. This is a player-coach role that requires someone comfortable operating at both levels.
• Design the sales motion from scratch. Define sales stages, lead routing, funnel metrics, and pipeline architecture in Salesforce. This org doesn't have a pre-built RevOps foundation — you'll build it.
• Own the full talent lifecycle. Partner closely with Recruiting to define hiring profiles, run interviews, and select top PEO sales talent. Onboard new hires for fast ramp and continuously assess team capacity to stay ahead of headcount needs.
• Build and leverage the channel ecosystem. Develop a point of view on broker, GA, and accountant referral channels. Even if you don't own these relationships day one, you'll be expected to shape the strategy and lay the groundwork for a scalable partner channel.
• Convert the install base. Develop the playbook for converting Gusto's existing 500K+ payroll customers to PEO. Understand the unique motion, objections, and value proposition for in-base selling vs. cold-start prospecting.
• Operate with selling season fluency. Understand and plan around PEO's concentrated selling window (Sept–Dec, with ~50–60% of new business landing Jan 1). Build team capacity, pipeline targets, and go-to-market rhythms accordingly.
• Collaborate cross-functionally with Sales, Marketing, and Product leadership to identify market opportunities, drive pipeline, and help shape PEO product strategy.
• Use data to drive decisions — from advisor skill development to team-level initiatives. Track, measure, and report on sales effectiveness; adjust programs as needed.
• Lead with AI fluency. As a people leader at Gusto, you're expected to actively model and drive AI adoption across your team — not just as a user, but as a champion. This means leveraging AI tools to surface pipeline insights, accelerate coaching, improve forecast accuracy, and identify at-risk deals earlier. You'll help your team integrate AI into daily workflows (outreach, call prep, follow-up), experiment with new tooling, and share learnings across the broader sales org. We expect our leaders to stay ahead of the curve and bring a point of view on how AI can make the team meaningfully better.
• Build a culture of excellence. Cultivate each individual's skill set and guide career pathing as they grow within the organization. Ensure the team maintains deep knowledge of PEO compliance, co-employment regulations, and applicable state and federal employment law requirements.

Here’s what we're looking for:

• PEO Expertise: 5+ years of experience in PEO sales, with direct experience standing up a PEO sales org or building a sales team 0→1 in a high-growth environment. We're prioritizing builder profiles over tenure in a mature org.
• Player-Coach Experience: Proven ability to carry personal quota while simultaneously building team, process, and infrastructure. This is not a pure management role in the early stages.
• Selling Season Fluency: Direct experience operating within PEO's Jan 1 selling cycle — Sept–Dec pipeline build, renewal dynamics, and capacity planning. This is a key screen for PEO-specific operating experience vs. generic HCM.
• Install Base Conversion: Experience developing or executing strategies to convert an existing customer base to a higher-tier or adjacent product. Familiarity with in-base PEO conversion motions is a strong plus.
• Channel Strategy: Understanding of broker, GA, and accountant referral channels in the PEO or benefits space. Ability to develop a POV and lay groundwork for scalable partner-sourced pipeline.
• RevOps & Pipeline Architecture: Experience building or significantly contributing to Salesforce pipeline design — sales stages, lead routing, funnel reporting — from an early-stage starting point.
• Management Experience: 5+ years of people management in a sales organization, including direct involvement in recruiting and hiring.
• Results-Oriented: Consistent track record of establishing and exceeding measurable goals.
• Sales Acumen: Strong working knowledge of inbound and outbound sales methodologies in SMB SaaS or HCM/PEO environments.
• Collaboration: Ability to work effectively across Sales, HR, Benefits, and Product teams; excellent interpersonal skills.
• AI Leadership: Demonstrated ability to evaluate, adopt, and champion AI and automation tools in a sales environment. Comfortable going beyond personal usage — setting expectations, building habits, and holding the team accountable to AI-enabled ways of working.
• Technical Proficiency: Salesforce.com (SFDC) experience required, including pipeline and funnel design; familiarity with HCM platforms and benefits administration tools preferred.

Our target on-target earnings (OTE) compensation for this role is $270,000/yr to $280,000/yr in Denver & most remote locations, and $295,000/yr to $318,000/yr for San Francisco, & New York. This OTE is structured with a target 60% base pay and 40% commission pay with an uncapped commission structure. Final offer amounts and the exact base/commission split are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.

We’re looking for an Account Executive, Enterprise Sales to help us develop and close new business with Hootsuite customers within our landmark industries. You will work in a fast paced sales environment selling Hootsuite solutions to prospective customers. This role is a full sales cycle role from opportunity creation to close.  You will be responsible for owning your own pipeline and generating outbound opportunities with companies that could benefit from Hootsuite as their social media management partner. This is a hybrid role and is open to applicants located within commuting distance of Toronto or Vancouver. In this role, you will report to the Manager, Enterprise Sales. 

WHAT YOU’LL DO:

• Successfully acquire new enterprise sized business customers within our landmark industries in order to achieve individual quota targets. You will be required to also prospect and generate your own outbound leads.
• Navigate sales cycles from value creation to negotiation and closing, and present the value of our solutions to prospective senior level customers. Build trust with C-suite and senior executives, leading strategic, high-impact conversations that uncover business priorities, align solutions to executive objectives, and drive long-term partnerships.
• Take ownership of your quarterly target by crafting and executing a strategy in order to identify, generate and develop net new sales pipeline and achieve/exceed quota targets. Accurately forecast sales activity and revenue attainment.  
• Proactively seek out insightful market and industry information in order to effectively develop rapport with enterprise customers. Recommend relevant solutions by offering a unique product mix from the range of Hootsuite products to solve clients business challenges.  Recommend appropriate third party partner solutions to meet customer needs and build a differentiated pitch for our customers.
• Deliver product presentations and demos to potential customers, showcasing a range of solutions that provide maximum benefit to the customer. Complete RFI/ RFP and other supplier technical requirement documents.
• Partner with our pre & post sales teams to navigate roadblocks and objections, ensuring customer success and long term value for the customer. 
• Based on regional needs, craft and generate expansion strategies for existing customers; present the value of our solutions to all levels of prospective customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross-sell opportunities.
• Partner with Sales Development Representatives to plan approaches to your accounts and work together to build outbound pipelines.
• Manage, track and report sales activities and results through Salesforce, Sales Navigator and 6Sense
• Travel to see prospects and deliver presentations to stakeholders, ability to coordinate these presentations and workshops with leadership support. 
• Facilitate a warm handoff to the implementation and customer teams following the close of the initial customer sale to ensure a smooth customer transition and onboarding. 
• Perform other related duties as required.

WHAT YOU’LL NEED:

• Considerable relevant B2B sales experience (experience in software considered an asset); proven ability to achieve or exceed assigned quotas. Social listening experience an asset.
• Ability to focus on client business value, return on investment, and customer solutions (not features-focused selling). 
• Demonstrated outbound sales experience, including ability to generate pipeline through proactive prospecting, cold outreach, and strategic outbound campaigns.
• Skilled in crafting and executing sales plans for assigned territories or verticals, including building account strategies, identifying new opportunities, and consistently driving top-of-funnel activity to meet and exceed revenue targets.
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Commitment to Results: Consistently achieving results, demonstrating high performance and challenging self and others to deliver results.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers meet their needs.
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships.
• Perseverance: Pursues everything with energy, drive, and a need to finish—doesn’t give up.

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-NS1, #LI-Hybrid

We’re looking for a Junior Software Developer who can design, build, test, and ship high quality software that delivers value to our customers. You’ll work on a small and agile team that continuously incorporates feedback to refine and improve the products and features you deliver. You will learn and follow established patterns and best practices and be supported in delivering high quality work as part of the team. The team will own the entire delivery lifecycle from beta releases to production ready, scalable products suitable for new and existing customers. This job is open to candidates across Canada, in provinces where we can legally hire and will report to the Senior Manager, Software Development.

WHAT YOU’LL DO:

• Deliver low-complexity projects ensuring alignment with coding and design standards, testing practices, and company guidelines for security, accessibility, and privacy.
• Contribute to the successful execution of the team’s roadmap by asking questions, providing input, and promptly escalating identified risks and scope changes.
• Actively engage in team activities, working out loud, learning from peers, contributing to code reviews and documentation as you work towards achieving team goals.
• Actively engage in troubleshooting, addressing minor bugs independently, and collaborating with senior team members to resolve more complex issues.
• Work within a cross-functional team, fostering positive team relationships, and maintain effective communication with peers and stakeholders. 
• Use modern web technologies to have a positive impact on developer workflows and infrastructure
• Repositories that are majority Typescript, and React and are depended upon by other development teams across the company (with exposure to a variety of other technologies such as Scala and GO services). 
• Work with Jenkins, our CI/CD platform, to improve developer experience and support delivery of a reliable, high-quality product—contributing to pipeline maintenance, optimization, and automation efforts.
• Assist in the investigation and execution of technical initiatives that drive meaningful, sweeping improvements across our software development lifecycle—helping the team move faster and ship with greater confidence.
• Engage with our dependency management tooling and internal package ecosystem to keep our codebase secure, current, and well-maintained—contributing to decisions around library adoption, upgrades, and deprecation.
• Gain broad, hands-on exposure to the full spectrum of tools, technologies, and architectural decisions that underpin modern front end development—think of it as front end DevOps, where you’re as comfortable with the build pipeline as you are with the product itself.

WHAT YOU’LL NEED:

• A degree in Computer Science or Engineering, and 1-2 years of experience developing and maintaining software (including co-op terms and internships) or an equivalent level of education or work experience.
• Learn and follow existing patterns and best practices in delivering code and writing tests for individual stories.
• Ability to learn about and use root cause analysis to identify and address bugs and outages. Follow logging, monitoring and debugging best practices in the components and classes you work on.
• Learn and follow existing architecture concepts and best practices to extend existing software modules and components that meet system performance, modifiability, maintainability and reliability needs.
• Learn about and follow basic security and compliance practices in daily work.
• Follow common agile processes and continuous integration and delivery practices to ship stories and own low complexity epics/projects.
• You can collaborate and communicate effectively within a team. Participate in technical discussions, listen actively and understand non-technical input from design and product.
• Actively seek guidance, feedback, and learning opportunities within the team to foster personal and professional growth.
• Display eagerness to learn and collaborate on goal-setting. Supported in creating and aligning goals with personal development.
• Understand roadmaps and participate in delivering on them effectively by communicating risks and opportunities at the individual level.
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

WHO YOU ARE:

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

#LI-AD #LI-Remote

We’re looking for a Strategic Solutions Consultant to help us provide technical and subject matter expertise to organizations with several teams, brands, and/or social use cases. You’ll be working with existing and prospective clients to understand their business needs and to craft solutions that help them better connect with their audiences. While working in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver, Toronto, New York office or remotely in provinces where we don't have offices, you will report to Senior Manager, Solution Consultants. 

WHAT YOU’LL DO:

• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite as the solution and partner of choice and contributing to personal, sub-regional and regional targets.
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements.
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization.
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level.
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner.
• Manage trials with customers and prospects to help them see the value of Hootsuite as a partner.
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership.
• Act as a trusted advisor to social practitioners and team leads on social strategy and the product mix that will best support their strategy.
• Share and document learnings from experiences, training and external sources with the regional Value & Solutions team to improve value delivery and customer adoption.
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases.

 WHAT YOU’LL NEED:

• Ample experience in Solutions Consulting or social/agency experience.
• College or university degree/diploma (or have equivalent industry experience).
• An aptitude for explaining how solutions work, why people need them, and the business value they will provide.
• Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable.
• Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service.
• Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech.
• Experience in communicating project plans to potential customers.
• Experience of solution selling and consultative selling approaches.
• Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution.
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions.
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action.
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
• Self Development: Is personally committed to, and actively works to continuously improve.
  

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

This posting is for a current vacancy for which we are actively hiring.

This role is open to remote-applicants in Canada and USA (in Provinces/States where we can hire legally), unless you are near a commuting distance from our Toronto or Vancouver offices. In which case, there would be a hybrid component.

#LI-AB #LI-Remote

About the Team

The Go To Market Technology (GTMT) organization enables the growth and productivity for DoorDash Go-To-Market teams with reliable data, intelligent workflows, and frictionless experiences that move at the speed of DoorDash. We build systems that streamline business processes to be nimble and effective while serving the needs of our Merchants and Customers.

About the Role

We’re looking for a new Director of Application Engineering to join our team in Toronto, Canada. This person will lead all technical aspects of the GTMT world, including admins and developers. You will:

• Manage and build a team of administrators and developers to lead technical design for our Salesforce implementation and associated applications including Salesforce as well as home-grown first party systems 
• Collaborate with our team of solution architects to ensure our overall design is aligned with our architectural roadmap and center of excellence
• Work daily with your team, product owners, and program managers to execute on project deliverables
• Manage the planning, capacity, and development schedule for all projects
• Set development processes and expectations that reinforce the commitment to change management, quality, and our software development lifecycle
• Execute and uphold our agile delivery methodology with transparency for all of our stakeholders
• Provide best practices and documentation to improve our operational efficiency; objectively measure project team performance and provide guidance to improve
• Develop and demonstrate new strategies that apply technology to resolve organizational challenges

You’re excited about this opportunity because you will…

• Build and lead a team of technical individuals to design and implement scalable enterprise solutions
• Be part of the creative process with the business stakeholder and our solution architects
• Lead technical design and contribute toward a scalable architecture for the Business Application team
• Work cross-functionally with other product management and engineering teams to execute on large scale vision
• Scale our development efforts and operations through improved processes and automation
• Support additional first- and third-party applications to drive holistic solutions for our business processes

What we’re looking for…

• 12+ years of delivering enterprise solutions on the Salesforce platform as well as first-party applications
• 4+ years of managing a globally distributed team that supports countries around the world 
• Deep knowledge of both Salesforce declarative and programmatic development features
• Prior experience of leading successful implementations related to Sales Cloud, Salesforce CPQ / CLM and provisioning integrations with backend systems. 
• 8+ years of managing multiple SCRUM teams in the capacity of an Application Engineering Manager or Team Lead
• A track record of delivering projects on-time by leveraging your experience in development processes, work estimation, and optimal resource allocation
• Passionate about scaling teams and growing individuals in their careers
• Excited to work in a rapidly changing environment
• Have the ability to manage multiple development teams simultaneously
• Strong presentation and technical writing skills to effectively communicate with other teams
• BA/BS/Masters in Business, Information Systems, Engineering, or other relevant fields

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

As the Senior Product Manager for Labour & Compliance, you’ll own the strategy and execution for one of the most complex and high-impact areas of our product. You’ll help restaurants navigate labour management with confidence by turning messy, regulated, real-world data into clear, trustworthy, and actionable experiences. This role spans the full product lifecycle, from how labour data is captured and validated to how it supports compliance, pay accuracy, and performance decisions. You’ll balance regulatory requirements, customer needs, and business goals, making thoughtful tradeoffs and shipping solutions that scale. Reporting to the Product Management Lead, you’ll work closely with Engineering, Design, Product Marketing, and Data to move work from discovery through delivery and ensure what ships is both usable and reliable. You’ll be trusted to make hard calls, set clear priorities, and push for simple solutions in a problem space where accuracy, trust, and speed all matter.

What you’ll do:

• Own the product strategy and roadmap for labour and compliance, aligned to company priorities and customer impact
• Drive alignment across Engineering, Design, and Data from discovery through delivery
• Make prioritization and tradeoff decisions across usability, regulatory risk, technical constraints, and business outcomes
• Partner with Product Marketing to shape positioning, launches, and adoption strategies
• Define success metrics, monitor performance, and use data and customer insight to continuously improve the product
• Stay close to customers and the regulatory landscape, validating ideas through research, testing, and iteration
• Deliver simple, reliable solutions in a fast-moving environment where trust and accuracy are critical

What you bring:

• 3+ years of product management experience in B2B SaaS, with ownership of outcome-driven roadmaps translated from high-level business goals using objective prioritization frameworks
• Proven end-to-end product ownership, from discovery and PRD authoring through agile delivery and post-launch optimization, with a strong focus on quality and follow-through
• A data-informed approach to decision-making, including defining success metrics such as KPIs and OKRs, validating hypotheses, and using product analytics to drive iteration
• The ability to build alignment across cross-functional partners and leadership, managing stakeholder expectations and shipping cohesive solutions without direct authority
• A user-centric mindset, grounded in customer interviews, research, and competitive analysis to turn real problems into simple, scalable product solutions

It’d be even cooler if you had:

• Previous experience in the restaurant-tech industry

This role is an existing vacancy and is part of our current hiring plan 

Compensation

The base compensation range for this position is CAD $124,000 - CAD $160,000. This range reflects the full growth path for the role, from building core skills to accomplished performance, through to role mastery. We typically target the accomplished level when hiring externally. At this level, individuals bring relevant experience in the role, demonstrate strong job-related skills, operate with confidence and consistency, and are able to deliver impact with limited ramp-up while still having meaningful opportunities to grow.

Compensation at 7shifts is performance and growth-driven. As you develop your skills and expand your impact over time, your compensation grows with you. Your specific placement within this range is based on your job-related skills, knowledge, and experience, as well as our internal equity assessment. We are always happy to discuss our approach throughout the hiring process.

This will be a remote role to start, with plans to transition to hybrid in-office 2x/week located in downtown Toronto.

About OpenTable: 

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Opportunity 

The Diner Core Reservation team builds and operates the systems that power the reservation lifecycle for the core diner experience – from slot lock and booking through change, cancel, confirm, and downstream event publication. These systems sit at the center of a critical set of diner, restaurant and partner flows, serving OpenTable web and mobile clients as well as partner integrations, and they operate multi-region with strict expectations around correctness, latency, and reliability.

We’re looking for a Senior Engineer who can design and deliver changes in a complex reservation domain, raise the bar on software quality, and help the team move quickly without compromising reliability. The team works across a mix of C#/.NET and Java services and supporting systems, and the role requires comfort navigating both ecosystems. Other technologies you’ll work with include Redis, relational databases such as Postgres or SQL Server, in-memory and distributed caches, RESTful APIs, and Kafka-based event-driven architectures (EDA).

What You'll Do

You’ll be a hands-on backend engineer: writing code, contributing to design docs, reviewing changes thoughtfully, and owning work from design through rollout, observability, and iteration.

Code craft and Architecture

• Design, implement, and evolve backend services and APIs that support various reservation related workflows
• Build a strong understanding of how reservation flows interact with adjacent systems such as partner APIs, restaurant systems, payment services, and event publishers.
• Contribute to resilient service behavior in distributed systems, including thoughtful handling of retries, rollback, failure modes, and cross-region routing.
• Write maintainable, well-tested code with a strong emphasis on integration testing and production readiness for business-critical reservation flows.
• Use AI tooling thoughtfully to accelerate implementation, design exploration, testing, and incident analysis while maintaining a high quality bar.

Drive execution and outcomes

• Break down large, ambiguous reservation initiatives into clear technical workstreams that can be delivered incrementally.
• Partner effectively with Product, TPM, and neighboring engineering teams to resolve dependencies and move projects forward.
• Take ownership of production issues, triage them calmly, communicate clearly, and drive fixes through to completion.
• Provide clear, actionable updates on the work you own and help keep execution grounded in measurable outcomes.

Team Contribution 

• Participate meaningfully in code reviews and design reviews, giving feedback that improves quality, simplicity, readability, testability and long-term maintainability.
• Help improve engineering standards around testing, documentation, rollout safety, and operational excellence.
• Share knowledge across the team and contribute to a healthy engineering culture grounded in thoughtful debate, collaboration, and continuous improvement.
• Participate in communities of practice, ensuring our systems align with platform-wide standards while feeding local needs back into those standards.

What We're Looking For

• Strong experience designing, implementing, and operating backend services in C#/.NET and/or Java, with the ability to quickly ramp up in either ecosystem. 
• Hands-on experience with Redis and other cache technologies, including key design, eviction strategies, cache invalidation patterns, and multi-layer caching topologies.
• Solid understanding of event-driven architectures and Kafka (or similar systems)
• Solid experience with database systems (SQL/NoSQL), including schema design, indexing strategies, query optimization, and handling high-volume read/write workloads.
• Good grasp of distributed systems fundamentals and observability and performance tuning in production 
• Strong testing instincts, including unit and integration testing for critical flows.
• Comfortable using AI-assisted development tools (for example, to accelerate implementation, test coverage, code reviews, or incident analysis) in a safe and responsible way.

Nice to Have

• Experience in reservation, booking, marketplace, or other transaction-heavy platforms.
• Familiarity with payment-related reservation flows such as credit card holds, deposits, or prepaid experiences.
• Experience working with event-driven systems, regionalized services, or highly-integrated legacy-to-modernized architectures.
• Demonstrated ownership: you proactively identify problems, unblock yourself and others, and drive work to completion.
• Ability to take ambiguous requirements and translate them into clear, well-reasoned technical solutions.
• Comfortable collaborating with cross-functional stakeholders and balancing technical constraints, user experience, and business impact.
• Clear communicator who can explain technical findings and trade-offs effectively to engineers and non-engineers.

Benefits and Perks

• Generous paid vacation (20 days) + time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Private health and dental insurance
• Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses is $140,000 - $155,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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About the CMS Registry Solution

The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection.

We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA.

You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. You’ll own the operational health of key parts of the platform, contribute to incident response and reliability improvements, and help raise the quality bar through strong troubleshooting, documentation, and engineering judgment.

The Software Engineer — Support is an individual contributor responsible for maintaining the reliability, stability, and operational health of CMS services. This role focuses on hands-on execution within a single team or service area, supporting production systems and contributing to continuous operational improvement.

The role works across the full stack — Angular frontends, .NET (Core / 6+ / .NET 8) services, and SQL Server — and delivers KTLO / BAU outcomes including incident response, production troubleshooting, runbook maintenance, release and patch support, and reliability improvements under guidance.

The engineer collaborates closely with Product, Development, Platform, and Database teams to help ensure service availability, meet SLAs, and support safe change delivery.

What You’ll Do: 

Incident Management & Operations

• Support the reliability and operational health of current EC2-hosted services while assisting with incident response, monitoring, and KTLO operations during the migration to containerized deployments
• Participate in production incident response by triaging issues and contributing to resolution in line with defined SLAs
• Participate in an on-call rotation, following established escalation paths and providing after-hours support as required
• Communicate incident status and updates clearly to technical stakeholders

Monitoring, Troubleshooting & Reliability

• Monitor application and infrastructure health using tools such as New Relic, SolarWinds DPA, CloudWatch, or Datadog
• Proactively tune alerts and act on early warning signals to prevent customer impact
• Diagnose complex production issues using logs, traces, metrics, and user reports
• Apply mitigations and deliver permanent fixes in collaboration with development teams

KTLO / BAU Ownership

• Maintain and update runbooks, playbooks, FAQs, and troubleshooting documentation
• Perform KTLO activities such as scheduled maintenance, patching, backups and restores, database indexing, archiving jobs, and capacity checks
• Support releases, hotfixes, and patches, including deployment validation and production smoke testing

Continuous Improvement

• Contribute to root cause analysis (RCA) for production incidents
• Identify recurring issues and suggest operational or automation improvements
• Assist with performance investigations, including SQL query analysis, under guidance
• Adopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency

What We’re Looking For:

Must Have

• Hands-on experience with .NET and C#, including modern .NET runtimes, for production support and fixes
• Familiarity with AWS services such as EC2, S3, CloudWatch, and IAM
• Exposure to CI/CD pipelines (GitHub Actions preferred), including release support and troubleshooting
• A DevOps mindset with interest in build, deploy, operate, and improve workflows
• Working knowledge of Angular, TypeScript, and RESTful APIs, with the ability to debug issues across the stack
• Experience supporting SQL Server–based applications, including basic performance analysis and operational tasks (AWS RDS experience a plus)
• Comfort working in production environments and responding to incidents
• Interest in using AI-assisted development and intelligent QA tools to improve productivity
• Strong collaboration, communication, and ownership mindset

Nice-To-Have

• Experience with Docker and containerized applications
• Exposure to Infrastructure as Code (Terraform or CloudFormation)
• Familiarity with modern test automation tools (e.g., Playwright, Cypress)
• Prior experience in L2/L3 production support or on-call rotations

Impact You’ll Deliver:

By joining the Support team, you’ll help keep the CMS platform stable and trusted by contributing to faster incident resolution, safer releases, improved operational documentation, and the organization’s transition toward more cloud-native and automated operations.

What’s In It For You?

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

 Benefits from Day 1 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 

Financial planning 

• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. 

 Competitive salary 

• Annual bonus structure
• 3% CPP matching 

---

The base salary range for this position is CAD $100,000 – CAD $150,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.

---

About the CMS Registry Solution

The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection.

We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA.

You’ll join a small, critical and high-impact team (engineers, product owner, engineering manager) focused on solving real customer problems with durable systems. You’ll be expected to own a major slice of the platform, lead technical execution for key initiatives, and raise the quality bar through strong engineering judgment.

What You’ll Do: 

Build & Evolve Critical Systems 

• Design and implement scalable, resilient backend and frontend services using .NET (Core / 6+ / 8), Angular, and RESTful APIs
• Lead registry modernization initiatives, including containerization of legacy .NET workloads, runtime upgrades, and improvements to deployment and operational reliability
• Contribute to data-layer improvements, focusing on performance, scalability, and operational reliability

Own Architecture & Technical Decisions 

• Drive technical design discussions and make pragmatic architectural decisions within the team
• Integrate observability, security, and performance best practices into system design
• Balance technical excellence with delivery needs when evolving existing systems

Build With an Ownership Mindset 

• Own solutions end-to-end, from design through deployment and production operation
• Establish and improve CI/CD pipelines using GitHub Actions and contribute to standardized engineering practices
• Take accountability for reliability, operational outcomes, and continuous improvement of owned systems

Collaborate & Lead 

• Collaborate closely with Product, Platform, and other engineering teams to deliver production-ready capabilities
• Mentor and support other engineers through code reviews, design discussions, and day-to-day technical leadership
• Act as a role model for strong ownership, technical quality, and constructive collaboration

What We’re Looking For:

Must Have

• Strong hands-on experience building production systems with .NET and C# (modern .NET preferred)
• Experience working with AWS services such as EC2, S3, CloudWatch, and IAM
• Proficiency in Angular, TypeScript, and RESTful API design
• Solid understanding of SQL Server and relational data modeling (managed database experience a plus)
• Comfort operating in production environments and learning from real-world feedback
• Demonstrated experience leveraging AI-assisted development and testing tools to improve productivity, code quality, and operational efficiency
• Clear communication skills and a collaborative, ownership-driven approach
• A builder’s mindset: If you can think it, you can build it. If you build it, you own it.

Nice-To-Have

• Experience with Docker, Terraform / CloudFormation, or Kubernetes-based platforms
• Background in system modernization, refactoring, or legacy platform evolution
• Experience with database performance optimization
• Exposure to AI-driven QA (e.g., Playwright, Cypress with AI integrations)

What’s In It For You?

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

 Benefits from Day 1 

• Gym discounts
• Employee and Family Assistance program
• Virtual wellness events
• Conferences & training budget
• Regular internal training programs 

Financial planning 

• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection. 

 Competitive salary 

• Annual bonus structure
• 3% CPP matching 

---

The base salary range for this position is CAD $140,000 – CAD $190,000.

This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings.

Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position.
Vacancy Status: This job posting is for an existing vacancy.

Lush Cosmetics has more than 250 retail stores between Canada and the USA alone, with Manufacturing and Distribution Centers located in both Vancouver, BC and Toronto, ON. 
Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism and a fun & funky store atmosphere. We are dedicated to the practices of fair-trade sourcing, providing fair wages for our staff, and supporting sustainable communities, as well as giving back to organizations that can make a difference.
As a growing business, Lush needs people that can adapt and evolve to the needs of our business, analyze and respond to your learner's needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing their work and life paths into one holistic journey. #lushlife  

We Offer:

• Inclusive working atmosphere where diversity and individuality are valued and celebrated
• Up to 50% off our products both online and at our retail locations
• Safety boot/shoe reimbursement (up to $150 CAD)
• Immediate eligibility for our company-wide bonus program
• Team appreciation events
• Employee and Family Assistance Program (EFAP) A growing, dynamic business where personal development is encouraged
• Complimentary coffee/tea/water in the employee lunchrooms
• Gender neutral restrooms and changing rooms

The Role: Fabrication Technician, Part-Time

Reporting to the Room Manager, the Fabrication Technician is responsible for setting up, calibrating, cleaning, operating, and performing preventive maintenance on various pieces of fabrication machinery. With your knowledge and experience in machine operation, you will be trained on the equipment and tools. As a Fabrication Technician, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What You Do (Responsibilities):

Operations

• Set up vacuum formers, clickpress, and related fabrication machines & equipment
• Operate vacuum forming machine(s) to fabricate high-quality moulds with RPET, BHIPS, and other industry standard materials
• Operate click press machine(s) and other cutting tools, including, but not limited to, paper cutters and scissors, to trim fabricated moulds to the desired specifications
• Assemble, prepare, organize, and package finished moulds and other fabricated products for dispatching and/ or storing purposes
• Dispatch pallets of mould orders utilizing pallet trucks, forklifts and similar equipment
• Ship via carrier terminals when required
• Cut plywood and other forms of wood to produce the materials necessary for tooling fabrication
• Mix and pour hardening/curing agents, such as, but not limited to, concrete and epoxy resin to form mould casts
• Utilize power tools to shape and refine mould casts
• Perform and document routine cleaning, maintenance, and repairs on machines and equipment to ensure optimal performance and prevent downtime
• Report equipment malfunctions or issues to leadership and collaborate on resolution
• Document production data, complete checklists, and submit reports to the RMT when needed
• Support 3D printing operations by queuing, dismounting, removing structures, cleaning, and swapping materials/ equipment on the 3D printers

Collaboration

• Participate in continuous improvement initiatives and suggest process enhancements
• Collaborate with the Moulds leadership, team members, and support groups to align production goals with overall departmental objectives and to resolve production challenges
• Contribute to a positive team environment focused on learning, safety, quality, and shared success
• Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities, while ensuring safety and SOP guidelines are being followed

Safety

• Follow health and safety protocols, including the use of PPE and proper handling of materials and tools
• Maintain a clean, organized, and hazard-free workspace
• Document and report unsafe conditions or incidents to the appropriate personnel

Quality

• Follow company standards and guidelines procedures during all phases of production
• Conduct quality checks at various stages of production to ensure compliance with product specifications
• Document and report quality concerns to the appropriate personnel

Who You Are (Qualifications):

Required:

• Familiar with vacuum forming, click press, power tools, or other mould fabrication technologies
• Basic technical skills related to equipment setup, operation, and troubleshooting
• Strong attention to detail with the ability to detect errors or defects
• Basic computer literacy for equipment controls and production reporting
• Ability to stand, walk, bend, and lift materials up to 50 lbs for extended periods
• Comfortable working in a fast-paced, high-production environment
• Able to work with moderate noise levels and manufacturing equipment
• Part-time availability: 8hrs/3days a week or 4hrs/5 days a week; flexibility for overtime on Saturdays

Preferred:

• Experience working in a manufacturing, fabrication, or production environment
• Familiar with Lock Out / Tag Out practices
• Technical aptitude/familiarity with machine processes
• Technical qualification/certification
• Computer proficiency and familiarity with PLC controls
• Data entry on Google Workspace and or with equivalent software
• Forklift and or pallet jack experience

How to Apply: Submit the application found in the Colleague Centre on our Internal Job Board. Posting closes Monday, May 11, 2026, at 12:00 pm EST

Need help? Email the recruiter: torontojobs@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

_{The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.}

_{At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.}

_{Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}

S'more about the team

We’re seeking a detail-oriented and collaborative Product Operations Specialist to help drive the success of key product initiatives across our HelloFresh and Chefs Plate brands. In this role, you’ll play a vital part in ensuring our customer-facing content—both print and digital—is accurate, engaging, and aligned with brand standards. Reporting to the Manager, Product Operations, you’ll orchestrate key digital assets such as photography and menu content, partnering closely with our offshore team to ensure seamless and timely execution of weekly responsibilities.

Beyond day-to-day execution, you’ll also contribute to backlog projects that support the evolution and innovation of our brands, helping to identify and implement process improvements that drive efficiency and scalability. By collaborating across internal and global teams, your work will directly enhance the customer experience and support HelloFresh’s mission to deliver high-quality meals.

Lettuce share what this role will be responsible for

• Content & Quality Management: Oversee weekly recipe and menu content workflows, ensuring high-quality, accurate, and engaging customer-facing materials (print & digital).
• Process Optimization & Tech Support: Drive workflow efficiency by identifying and addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, and support critical technical issues.
• Internal Tool Expert: Serve as a key expert in internal tools and content systems, using this expertise to support teams, optimize processes, and champion continuous improvement initiatives.
• Project & Change Management: Lead or contribute to key Product projects, including new product development (NPD), experimentation, and process rollouts. Apply change management strategies to drive efficiency and scalability.
• Cross-Functional & Global Collaboration: Act as the main point of contact for weekly operations, partnering with offshore teams and internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency and content accuracy.
• Data Management & Insights: Manage recipe databases and content systems, execute data clean-up tasks, and analyze datasets to uncover insights that guide product and process decisions.
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for

• 2–3 years of experience in a fast-paced, dynamic environment (bonus points for experience or education in food, content editing, or related fields).
• Strong attention to detail—you notice the small things that others might miss.
• Excellent communication and collaboration skills; able to clearly escalate issues, work cross-functionally, and liaise with stakeholders across levels, including leadership.
• Advanced proficiency in Google Sheets, including complex formulas and data manipulation; experience building or improving internal tools and dashboards.
• Strong organizational and time management skills, with the ability to juggle multiple priorities and weekly deadlines.
• Proactive and solutions-oriented—you take ownership, anticipate challenges, and continuously look for ways to improve processes.
• Comfortable working independently, with strong critical thinking and problem-solving skills.
• Experience with SQL or a strong interest in learning is considered a valuable asset.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!