About the Role

We’re looking for a Staff Data Engineer to define the architecture and long-term evolution of Syndio’s data platform as we scale into AI-driven products.

This role owns the technical direction for how data is structured, standardized, modeled, and activated across the company, with a particular focus on enabling LLM-powered systems and decisioning workflows.

You will design, architect, and build data pipelines that produce the data products powering analytics, product experiences, and Syndio's LLM-powered systems. Your work will shape how data is used across the company and enable the development of Syndio's decision graph and AI capabilities. This includes solving complex challenges such as multi-tenant schema standardization, automated field mapping, retrieval-ready data modeling, and data pipelines for AI evaluation and feedback loops.

You will operate across pipeline architecture, platform design, and cross-functional data strategy, partnering closely with product, data science, and engineering leadership.

Why This Job is Exciting

• Define the data architecture behind AI for Pay Decisions and future decisioning systems
• Build the data foundation that powers LLM-based features, including the pipelines that feed retrieval, context generation, and evaluation workflows
• Own high-leverage problems like automated schema mapping and multi-tenant data standardization
• Establish standards for data contracts, modeling, and pipeline architecture across teams
• Design data governance into the platform through policy tagging, PII handling, and lineage tracking
• Build pipelines that support both batch analytics and the event-driven data flows behind AI workflows
• Shape how data is structured, delivered, and made reliable for stakeholders across Syndio, from analytics and product teams to the teams training and evaluating AI systems

About You

• Deep experience in data engineering, data platform, or distributed systems roles
• Proven track record designing and scaling data pipelines across teams or organizations
• Experience solving ambiguous, high-impact platform problems and building systems widely adopted across teams
• Strong ability to operate at both architectural and hands-on levels
• Cross-functional leadership and ability to influence technical direction

Required Areas of Deep Expertise

• Data modeling and schema design
• Pipeline architecture and orchestration
• Data warehouse and storage systems

Technical Experience

• Strong proficiency in Python and SQL
• Experience with data patterns for AI/LLM systems: retrieval-ready data modeling, vector storage, embedding pipelines, and evaluation datasets
• Cloud platforms: GCP (preferred), AWS, or Azure
• Cloud data warehouses: BigQuery, Snowflake, Redshift, or similar
• Data transformation: dbt or equivalent modern transformation frameworks
• Relational databases: Postgres, MySQL, or similar
• Streaming and CDC ingestion patterns (Datastream, Debezium, Kafka, or similar)
• Data governance and lineage tooling

Nice to Have

• Experience building AI-native data platforms or developer tooling
• Experience with event-driven or streaming architectures
• Background in high-scale systems or large multi-tenant SaaS platforms
• Familiarity with compensation or HR data domains

How we work:

• We believe in starting simple, soon — progress over perfection. We value architectural clarity and execution speed. You’ll be joining a small, ambitious team committed to high trust, low ego collaboration. It’s a dynamic environment where teams embrace ambiguity, adapt quickly to change, and move fast to seize opportunity. As such, we empower engineers to make bold moves and back it up with a culture that supports learning through iteration.
• Applicants must currently reside within commuting distance of Calgary, Alberta, Canada for consideration. Relocation is not currently offered.
  • Kindly note, you must also be eligible to work in Canada legally, as we are NOT able to provide visa support or transfer at this time.

Why you'll love it here:

• 💰 Competitive Compensation. For this role our base salary is targeted at $180-195k CAD. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆 Syndio Equity. So you can share in Syndio’s success.
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. 
• 🏦 Pension Contribution
• 📍 Remote-First with opportunities for local meet-ups in Calgary #LI-Remote 

Role Progression:

• By the 3rd Month, you will have a working knowledge of Syndio's data domain and existing pipeline architecture. You'll be making hands-on contributions to the data layer codebase, building familiarity with the systems you'll eventually evolve.
• By your 6th Month, you will take technical ownership of the AI data infrastructure, defining the architectural direction for how data is modeled and served to AI systems. You'll establish company-wide standards for data contracts and pipeline architecture, and lead solutions for our hardest data standardization challenges.
• By 9 months in, you will set the long-term technical direction for Syndio's data platform and AI-driven systems, with a focus on governance, PII handling, and lineage. As the SME, you'll mentor other engineers and break down complex platform initiatives for the team to execute.

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff Data Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min - Phone call with a member of our Talent Team
2. 45 min - Zoom interview with the Hiring Manager
3. Technical Evaluation - Take-home
4. 1.5 hrs - Meet the Team
5. 30 min - Final Interview

About the Team

Our Account Development team partners with merchants across Canada to unlock their full growth potential on DoorDash. Our mission is to give every merchant the tools to grow first-party sales, deliver standout guest experiences, and operate more efficiently. Backed by a powerful suite of products — including Drive On-Demand, Online Ordering, and more — we equip merchants to scale their business on their terms.

About the Role

We’re looking for driven sales professionals to join us as Associate Strategic Account Development Executives. This is a virtual-first, high-velocity sales role where you will introduce merchants to the DoorDash Commerce Platform, run product demos, and guide them through the full sales cycle—from initial outreach to signed agreement.

As part of this team, you’ll build deep product expertise, guide merchants through implementation requirements, and help them modernize their digital ordering experience. This team plays a critical role in scaling DoorDash’s next major product line.

You’ll report to a Strategic Account Development Manager and work primarily with the outbound Commerce Platform team.

This position is fully remote with minimal travel, and the majority of selling is done via cold outreach, outbound prospecting, and Zoom-based discovery and demos.

You’re excited about this opportunity because you will…

• Run a complete, fast-paced sales cycle, from cold outreach through signed contract and handoff to Implementation.
• Drive high-volume pipeline management across a large book of SMB accounts.
• Conduct virtual discovery, demos, and product recommendations tailored to merchant needs.
• Educate merchants on key components of the DoorDash Commerce Platform, including POS integrations, ordering channels, loyalty features, and data insights.
• Address technical and operational objections (e.g., integration capabilities, resource constraints, competing priorities).
• Act as a trusted advisor, helping merchants understand how Commerce Platform can grow revenue and improve operations.
• Partner with cross-functional teams—including Account Managers, Marketing, and Implementation—to ensure a smooth onboarding experience.
• Influence product adoption and play a key role in scaling DoorDash’s next major platform offering.

We’re excited about you because…

• You have 3+ years of closing experience in a high-velocity environment (less may qualify for President’s Club-level performers).
• You are a true hunter, with strong discovery skills and experience conducting outbound prospecting.
• You excel at explaining value propositions, handling objections, and guiding merchants through technical decision-making.
• You can manage a fast-paced pipeline and maintain exceptional organization across a high volume of active prospects.
• You’re comfortable selling SaaS solutions; restaurant tech experience is highly preferred.
• You demonstrate strong cross-functional communication and can collaborate with Account Managers and other stakeholders.
• You are proficient in: Salesforce, Zoom, Chorus, Outreach, Excel and data-driven storytelling
• You confidently lead client-facing conversations and navigate complex or multi-step negotiations.

About the role

Syndio is transforming how companies understand and act on workplace equity — and as we launch new daily-use products into the market, the way we support customers needs to transform too. We're looking for a Senior Manager to define and own the vision for what customer support looks like in an agentic future: a lean, AI-native function that scales with product growth, stays close to customers, and serves as a high-signal feedback loop between users and engineering.

This is a rolling the sleeves builder role. You'll inherit a technically sharp, high-trust team and a clear mandate: architect a support function where intelligent AI agents handle the majority of interactions autonomously, human effort is reserved for what requires genuine judgment, and the gap between incoming ticket volume and resolved ticket volume is continuously closing — without proportional headcount growth.

You'll need to be as comfortable designing a multi-agent orchestration system as you are coaching a team member through a difficult customer conversation. The right person for this role sees agentic AI not as a tool to bolt onto existing processes, but as the foundation to build from.

What you'll own

Vision and strategy for agentic support. You'll define what the support function needs to look like as AI capabilities evolve — setting the architecture for how customer-facing agents, orchestration layers, and human escalation paths fit together. This isn't a roadmap you inherit; it's one you build and continuously refine as the technology and the product surface area change.

Customer-facing agent design and operations. You'll own the build-out of an AI-native support layer — designing the agents customers interact with, the knowledge bases that power them, the escalation logic that routes edge cases to humans, and the quality standards that govern all of it. You're not enabling a tool; you're designing a system.

Analytical rigor and business decision support. You'll own the metrics that matter: ticket inflow rates, autonomous resolution rates, escalation patterns, time-to-resolution, and the gap between incoming and resolved volume. You'll use this data to make and support business decisions — including when to deploy additional agent capacity, when to invest in knowledge base coverage, and where human support is still the right answer.

Team leadership and development. You'll manage, coach, and grow a team that operates at the intersection of technical investigation, customer empathy, and engineering partnership. You'll own performance development, create clarity on roles and expectations, and build a culture where people do their best work.

Agentic bug triage and resolution. You'll formalize how AI agents are used in the bug investigation and resolution workflow — defining which categories of issues are in scope for agent-assisted diagnosis, establishing human review gates, and working with engineering to make the workflow fast and safe.

Cross-functional partnership. Support sits at the center of the product feedback loop. You'll maintain strong working relationships with Engineering, Customer Success, and Product — ensuring that patterns in support data flow into sprint planning and that escalations move quickly when they need to.

Scaling for product growth. With multiple products launching in 2026, you'll own the readiness plan — ensuring agents, processes, and the team are prepared for a significant increase in ticket volume from daily-use products with larger, more diverse user bases.

What we're looking for

A vision for the agentic future of support. You have a clear, informed point of view on where AI-native support is heading — and the experience to back it up. You've thought deeply about multi-agent systems, orchestration, customer-facing agents, and where the human layer belongs in all of it.

Technical fluency. You don't need to be an engineer, but you need to be credible in technical conversations. You're comfortable reading logs, understanding how a web application works end to end, and forming a clear hypothesis about what's broken and why. Experience with observability tooling, agent orchestration platforms, or workflow systems is a strong plus.

AI and automation depth. You've built or operated AI-assisted support workflows with real production usage. You think natively about leverage points — where agents compound, where they break down, and how to design for both.

Analytical capability. You're fluent in support metrics and know how to build the instrumentation to track what matters. You can look at inflow vs. resolution trends and translate them into business recommendations with confidence.

Customer empathy and communication. You understand that every ticket represents a real person with a real problem. You set the standard for how your team and your agents communicate with customers — clearly, honestly, and with genuine care for their experience.

Operational rigor. You know how to design a workflow, measure what matters, and iterate. You've built support processes that scale — not just documented the ones that exist.

People leadership. You've managed high-performing teams and know how to develop ICs who are already excellent. You give feedback directly and create an environment where people grow.

Experience

• 8+ years in technical support, engineering operations, or a related function
• 2+ years managing people
• Demonstrated experience building or scaling support operations at a SaaS company
• Hands-on experience designing or operating AI-assisted support workflows, customer-facing agents, or multi-agent orchestration systems
• Hands-on experience with Zendesk or a comparable enterprise support platform at an operational or administrative level
• Experience working closely with engineering teams and contributing to cross-functional processes like sprint planning or incident review

What success looks like in year one

By the end of your first year, you've articulated and begun executing a clear multi-year vision for AI-native support. Customer-facing agents are handling the majority of L1 tickets autonomously. Agent-assisted workflows have materially shortened bug resolution cycles. You're tracking inflow and resolution rates with enough precision to make confident capacity recommendations. And the team is operating as a strategic function — not a help desk — with ticket volume growing and manual effort not growing with it.

• 💰 Competitive Compensation. For this role our base salary is targeted at $158-185k USD.
• Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-First within the following approved East Coast states: CT, DC, FL, GA, MD, MA, NJ, NY, OH, PA, RI, SC, VT, and VA #LI-Remote 

Interview overview

Below you'll find an outline of the interview plan for our Senior Manager, Applications Support position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
4. Final Interview - Engineering Leader - 30min

The Security Product Management team is vital in safeguarding customer trust and making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries. Our team's scope is broad and critical, covering a range of features, including Networking, IAM, Data Governance, Encryption, Compliance, and Auditing.

This role can be based out of our Toronto office or remotely in North America.

Responsibilities

• In this role, you will be a key member of security product management making data security a market differentiator that enables MongoDB to succeed in enterprise and regulated industries
• Build a vision for best-in-class data security features such as Resource Policies, Secure by Default at MongoDB, and other security and privacy features that minimize exposure to unauthorized access and risk of data loss. 
• Partner with engineering to develop a prioritized product roadmap and backlog to execute against that vision.
• Deeply understand all aspects of the business - to ensure a business outcome aligned with our broader product, customer, and company goals
• Deepen our understanding of evolving threats and corresponding technologies in data security. Use customer inputs to serve as an expert and propose new innovations or best practices from the industry
• ​​Partner with engineering, legal, research, product marketing, support, sales, and security teams to deepen customer trust as they use MongoDB for their most critical data workloads
• Define and implement key performance indicators (KPIs) and success metrics for security initiatives, ensuring alignment with business objectives and product goals

Requirements

• 5+ years of product management or equivalent experience in enterprise security or platforms
• Experience working with security focused engineers in a diverse team
• Domain expertise in data security
• Experience driving business results through influential leadership across multiple partner teams including engineering, sales, marketing, solution architects and customer success.
• Excellent written and verbal communication skills, including experience presenting to executive leadership
• Proven ability to define and deliver successful product strategies and roadmaps
• Demonstrated experience in defining technical product requirements into an actionable product roadmap
• Understanding of various public cloud providers such as AWS, Azure, and GCP
• Comfortable with stage presence and public speaking
• B.Sc. in Computer Science, or equivalent experience

Nice to have

• Certifications or similar evidence of professional milestone completion and continuous training (such as: CISSP, CompTia Security+, SANS, etc.)
• Community support and participation to advance data and cloud security such as conference or meetup panels and blog or paper authorship
• MBA, M.Sc.+ or equivalent in relevant domain

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID: 4263343037

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Chef principal de produit 

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About Firstbase, an AppDirect subsidiary

Firstbase helps companies equip their teams with everything they need to do great work—from computers and furniture to company swag and perks. We give businesses the ability to instantly support employees with the right physical goods, and give employees the flexibility to choose what works for their unique needs. Firstbase is part of AppDirect, a subscription commerce platform that powers millions of subscriptions worldwide for organizations selling any product, through any channel, on any device—as a service.

About You

AppDirect Product Managers are at the heart of innovation, turning ideas into impactful solutions that generate profitable revenue streams. You thrive at the intersection of technical execution and business strategy, bridging both worlds to unlock growth opportunities. With a bias for action, a knack for tackling complex problems, and the autonomy to drive meaningful outcomes, you’ll play a critical role in shaping our future.

What you’ll do and how you’ll have an impact

• Own the AI-IT Ops product vision: Working with the Firstbase GM, define and execute the roadmap for AI-driven IT operations capabilities, identifying where automation and intelligence can replace manual workflows and create measurable efficiency gains for customers.
• Architect and launch new Firstbase editions: Lead the development of distinct product tiers, packages, and add-on products that expand Firstbase's addressable market through vertical-specific offerings, pricing/feature segmentation, and integration bundles within AppDirect's broader ecosystem. 
• Drive platform value metrics: Own the KPIs that demonstrate Firstbase's worth to customers and to AppDirect retention, expansion revenue, usage depth, NPS—and build product capabilities that directly move these numbers.
• Lead cross-functional transformation initiatives: Partner with engineering, design, operations, product marketing, sales channel, and internal teams to identify and execute on the highest-leverage opportunities for platform improvement, balancing quick wins against foundational investments.
• Make data-informed decisions: Leverage metrics, feedback, and operational insights to guide product priorities and validate impact.
• Engage cross-functionally: Work closely with Sales, Customer Success, Finance and other internal teams to align priorities and ensure organizational readiness for launches.
• Enhance the logistics journey: Deliver net-new capabilities that strengthen the B2B and B2B2C experience, incorporating elements of asset management where they intersect with logistics workflows.
• Collaborate with external partners: Engage with logistics vendors as needed to support process improvements and technology integrations.
  
  

 What we are looking for

• 7+ years of Product Management experience with a track record of owning complex, high-impact workflows end-to-end
• Proven success in delivering measurable outcomes based on new feature iteration and delivery inside an existing platform.
• Ability to translate complex customer wants into fully developed product solutions.
• Experience in fast-paced SaaS or marketplace environments with the ability to ramp quickly
• Strong technical fluency, comfortable reading API documentation, understanding data flows, and collaborating closely with engineers
• Data-driven decision-making skills, leveraging analytics and feedback loops to inform priorities
• Excellent collaboration skills and proven ability to partner with operations teams and cross-functional stakeholders
• Customer experience mindset with a passion for improving user journeys while driving operational efficiency
• Familiarity with warehouse management systems or other Ops tooling is a bonus
• Bilingualism in spoken and written communication is essential
  
  

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

#li-remote 

#LI-Remote

#LI-KE1

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

You are a technically strong revenue accounting professional who thrives in ambiguity and enjoys building scalable processes from the ground up. You bring deep expertise in ASC 606 / IFRS 15 and are energized by the challenge of operationalizing new products, markets, and acquisitions in a fast-paced environment. You're equal parts hands-on executor and strategic thinker — comfortable leading the revenue close one day and shaping policy the next. You collaborate naturally across Finance, Legal, Sales, and Operations, and you want your work to directly influence how a rapidly growing global business recognizes and reports revenue.

This role is a foundational member of our international revenue accounting team — an exciting opportunity to make an outsized impact.

What You'll Do and How You'll Have an Impact

• Perform detailed contract review and analysis for non-standard arrangements to determine appropriate revenue recognition treatment in accordance with ASC 606, and thoroughly document conclusions;
• Lead and execute revenue-related month-end, quarter-end, and year-end close activities, ensuring accuracy and timeliness;
• Partner with system teams to enhance revenue system utilization (NetSuite ARM), improving process efficiency and revenue accuracy;
• Identify bottlenecks, manual work, and automation opportunities across the revenue recognition and close process to drive continuous improvement;
• Collaborate with revenue operations, pricing, and product teams to conduct Standalone Selling Price (SSP) studies;
• Participate in M&A revenue-related integration to ensure smooth revenue process transitions as needed;
• Update revenue policies and position papers to reflect evolving business models, new products, and regulatory guidance;
• Assist with the external audit process and participate in and/or lead ad hoc projects with cross-functional impacts.

What We're Looking For

• Bachelor's degree in Accounting, Finance, or a related field; CPA designation preferred;
• 6+ years of progressive revenue accounting experience, ideally in SaaS, subscription, or marketplace environments;
• Strong technical revenue accounting skills, including deep understanding of IFRS 15 / ASC 606 revenue recognition standards;
• Proficiency in NetSuite ARM (Advanced Revenue Management) system;
• Experience with M&A revenue integration or purchase accounting is a plus;
• Excellent analytical and problem-solving skills with a track record of identifying and implementing process improvements;
• Strong attention to detail and accuracy;
• Ability to communicate complex technical accounting concepts to cross-functional, non-finance stakeholders.

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: https://www.appdirect.com/about/privacy-notice

At AppDirect, AI tools may assist our recruitment team with administrative automations — always under human oversight. AI tools do not make hiring decisions or solely automated decisions about your candidacy – all decisions are made by our people. By submitting your application, you acknowledge that your information may be processed in this way. You may request access or deletion at any time by contacting privacy@appdirect.com.

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our salary is targeted at $105-$140k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝  Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, parental leave, and voting leave. 
• 🩺  Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
• 🏥  Life Insurance & Disability. Syndio covers the full premium.
• 🏦 401(k). To help you save for your future
• 📍 Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI #LI-Remote

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. 75 min hands-on technical interview with a Senior Engineer.
4. 2-3 video interviews with key members of the Customer Success and Product teams.
5. 30 min interview with the SVP of Engineering - Data Strategy.

Location: 4951 - 110 Avenue SE, Calgary, Alberta

S'more about the team

We are looking for a Food Safety & Quality Assurance Supervisor who will take a hands-on approach to the maintenance and continuous improvement of our food safety management system. Reporting to the FSQA Manager, you will supervise a high-functioning team of FSQA Technicians, providing them guidance and acting as a key decision maker when food safety issues arise.. As part of the Food Safety & Quality Assurance team, you will play a key role in ensuring our customers receive high quality and safe meal kits they feel excited about serving to their families.

Lettuce share what this role will be responsible for

• Assign and monitor food safety related programs, including but not limited to pre-op inspections, environmental monitoring, pest control and GMP monitoring.
• Perform trend analysis on monitoring data; utilize results to drive improvements and close gaps.
• Conduct root cause analysis and implement corrective action plans for product and process non-conformances.
• Work closely with the Quality & Technical Team on product and packaging testing.
• Provide support for HACCP reassessment and new process development activities.
• Manage FSQA-related on-boarding, ad hoc and annual re-training.
• Assist with internal, CFIA and third-party audits and inspection.
• Act as primary escalation point and back-up to FSQA Manager in their absence.
• Manage team scheduling, attend team meetings, assist in complaint investigations and other tasks as assigned by the FSQA Manager.
• Work in compliance with OH&S acts and regulations.
• Use personal protective and safety equipment and clothing as directed by the employer and report workplace hazards and dangers to the supervisor or employer.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• 3+ years in a food safety or quality assurance role in the food or other regulated industry.
• 1+ years of supervisory experience is considered an asset.
• Post-secondary education in Biological, Chemical or Food Sciences or equivalent experience.
• Understanding of HACCP principles, the Safe Food for Canadians Regulations and GFSI schemes.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Familiar with MS Office, Google Apps and comfortable learning and using new technology.
• Comfortable working in a deadline-driven and fast-paced environment.
• Flexible with working hours for business requirements, including early morning and late-night shifts.

Let’s cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

SUMMARY

Avetta’s SaaS platform connects the world’s leading organizations with qualified suppliers, contractors, and vendors. We bring unmatched visibility to companies through cloud-based technology and human insights to improve supply chair risk and compliance. As a result, we foster sustainable growth for businesses and their supply chains globally. Our SaaS subscription-based software is used by 85k+ active customers in over 100 countries spanning across a wide range of industries. 

Avetta is seeking a Global Compliance Project Manager with strong subject matter expertise in global regulatory compliance, supply chain risk management, and contractor risk management, with emphasis on HSE and ESG.

This role is a hands-on, SME-driven individual contributor position that blends regulatory expertise, project execution, and operational coordination. The successful candidate will be highly organized, thrive in a fast-paced SaaS environment, and demonstrate a result focused, growth-oriented mindset.

Reporting to the Director of Global Compliance, this role works cross-functionally across geographies, disciplines, and cultures. You will collaborate closely with internal teams, clients, and third-party consultants to support compliant market expansion and execute regulatory content initiatives. The content lifecycle includes the ability to review regulatory intelligence, monitor changes and manage the change control process to continuously improve global compliance processes.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide subject matter expertise on global regulatory compliance, including HSE, Insurance, and ESG requirements across multiple countries
• Translate country-specific regulatory requirements into clear functional and technical system requirements (e.g., supply chain compliance frameworks, workflows, verification rules, data fields)
• Manage end-to-end regulatory compliance and content projects from intake through delivery using JIRA and related tools
• Partner with Product, Engineering, Product Operations, and Localization teams to ensure accurate and scalable implementation of regulatory requirements
• Conduct requirements review sessions with internal stakeholders, clients, and third-party consultants to validate scope and regulatory applicability
• Be the trusted compliance authority for our global clients. You’ll proactively monitor and interpret regulatory changes, translate them into clear, actionable platform updates, and provide expert guidance that instills confidence. Your work ensures our customers know they are fully covered—every requirement, every jurisdiction, every time
• Support solution design by identifying edge cases, dependencies, and downstream impacts while balancing compliance rigor with user experience
• Ensure accurate and timely delivery of regulatory content and system updates in accordance with defined SLAs and quality standards
• Work hand-in-hand with global compliance specialists and regional experts to ensure every interpretation is precise and every piece of content is accurate. You’ll be the bridge that ensures our solutions meet the highest standards of regulatory integrity worldwide to support our global solutions and services
• Support UAT and release readiness by validating that system behavior aligns with regulatory intent and documented requirements
• Track and report on project quality, cost, turnaround time, and SLA performance
• Monitor content completion and rejection metrics to identify gaps, trends, and improvement opportunities
• Maintain accurate compliance documentation, including regulatory assessments, corrective actions, and audit-ready records
• Develop, document, and improve scalable compliance and content management processes and continuous improvement initiatives

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in Regulatory Affairs, Compliance, HSE, Risk Management, or a related field
• 5 years of experience in global regulatory compliance or risk management, with hands-on project delivery experience in a SaaS or technology-enabled organization
• Strong working knowledge of international regulatory frameworks related to HSE, contractor compliance, and ESG
• Demonstrated ability to translate regulatory guidance into technical and functional requirements for SaaS platforms
• Strong technical aptitude and comfort working closely with product and engineering teams
• Proven experience managing complex, multi-region projects with cross-functional stakeholders
• Excellent written and verbal communication skills, with ability to engage technical and non-technical audiences
• Highly organized, detail-oriented, and committed to accuracy and compliance rigor
• Proactive, adaptable mindset with a focus on continuous improvement
• Advanced experience with JIRA, Confluence, Wrike, and Salesforce
• Familiarity with Agile delivery concepts, rule-based logic, conditional workflows, and data/reporting structures preferred
• Industry certifications (CSP, CRIS, ESG-related certifications) are a plus
• Fluency in English in addition to one of the following languages: French, Japanese, German, Dutch or Chinese is a plus

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff AI Developer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min - Phone call with a member of our Talent Team
2. 75 min - Zoom interview with the Hiring Manager
3. Skills Evaluation - Take-home Assignment
4. 75 hr - Technical Interview with Team
5. 30 min - Executive Interview

The Interview Overview:

Below you'll find an outline of the interview plan for our Staff AI Developer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min - Phone call with a member of our Talent Team
2. 75 min - Zoom interview with the Hiring Manager
3. Skills Evaluation - Take-home Assignment
4. 75 hr - Technical Interview with Team
5. 30 min - Executive Interview

SUMMARY

We’re looking for a Manager, Solutions Engineering - Western Canada to join us in spreading the power of Wiz. In this role, you will report to the Director, Solutions Engineering and work alongside a team of Wizards that focus on understanding the technical business needs of our Enterprise customers and prospects.

WHAT YOU’LL DO

You will partner with the regionally-based sales director to develop a strong working relationship with the account teams in our Western Canada region. You will thrive as a technical leader of the team not only in performing team leadership, but also getting your hands into technology. You will be the trusted advisor to your customers for all things related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve maximum value from our solution. We believe this all starts with a team effort working very closely with all resources available at Wiz.

WHAT YOU'LL DO

• Leadership and management of a team of Solutions Engineers focused on Enterprise/Majors accounts in Western Canada region
• Recruit, retain, develop and coach a team of regionally focused skilled SEs.
• Partner with sales and product groups to drive operational excellence and efficiency.
• Drive team accountability to deal management in Salesforce.

WHAT YOU’LL BRING

• Cloud security experience
• AWS/ Azure/ GCP hands on experience
• Network engineering experience / background
• Strong operating system, virtual machine and container knowledge
• Knowledge of risk-based security assessments and frameworks
• Understanding of cloud identity, access, certificates and keys

BONUS POINTS

• Experience with traditional CSPM tools and / or cloud infrastructure security · Technical SaaS Selling experience
• Awareness of the CI/CD process
• Familiarity with Infrastructure as Code

Location

• The ideal candidate will be based Western Canada

High-Level Overview:

Benevity is seeking a Senior Product Manager to help advance our mission of creating a positive impact globally. As a Product Manager at Benevity, you’ll refine your skills while working on impactful products that enable leading companies to engage their employees and customers in meaningful ways. You will manage products within our reporting and analytics portfolio, collaborating closely with design and engineering teams in an outcome-driven environment. Leveraging scalable technology investments across Data, and Technology Enablers, you will thrive in a culture driven by our core value of "we-are-we."

We welcome experienced candidates from diverse backgrounds who bring unique perspectives and a passion for social impact. If you’re excited to contribute to a culture of goodness and make a meaningful difference, we’d love to hear from you!

What you'll do:

Turn Donate into a measurable commerce engine

• Instrument and operationalize the end-to-end donation funnel, from intent to confirmation, across web and embedded surfaces.
• Establish performance baselines and lead structured experimentation to improve completion rates, reduce friction, and increase recurring participation.

Expand Donate into new surfaces

• Lead the evolution of Donate beyond the web into Microsoft Teams, Slack, SMS, API-powered integrations, and emerging AI-driven commerce contexts.
• Partner with engineering and architecture to enable reusable, surface-agnostic commerce capabilities.

Drive growth through disciplined experimentation

• Define hypotheses, design experiments, and use data to iterate on checkout flows, payment interactions, messaging, and post-transaction engagement.
• Introduce best-in-class growth and conversion practices drawn from consumer-grade commerce environments.

Elevate commerce rigor across the organization

• Raise the bar on instrumentation, experimentation, and performance accountability.
• Establish clear KPIs and reporting that connect checkout performance to broader business impact.

Partner across impact products

• Collaborate with Volunteer, Employee Resource Groups, Challenges, Campaigns, and Incentives teams to ensure Donate functions as a unified transaction layer across the ecosystem.
• Enable consistent and scalable commerce capabilities that support multiple product experiences.

Leverage AI to accelerate product development

• Apply AI tools and AI-augmented workflows to discovery, specification, experimentation design, and documentation.
• Contribute to evolving modern product development practices that increase velocity without sacrificing rigor.

Manage the full lifecycle

• Launch new commerce capabilities, optimize and scale them, and thoughtfully sunset legacy flows when appropriate.

What you'll bring:

• 6+ years of product management experience, including ownership of consumer-grade checkout or high-volume transactional flows.
• Proven experience building, launching, optimizing, and iterating on multi-surface commerce experiences (web, embedded, messaging, or similar).
• Strong quantitative instincts with experience improving conversion, completion rates, or transactional performance through experimentation.
• Comfort working at the intersection of growth and architecture (approximately 60% business / 40% technical orientation).
• Experience in instrumenting funnels and defining meaningful KPIs tied to business outcomes.
• Ability to partner effectively with engineering and technical architects without requiring deep implementation ownership.
• Demonstrated ability to lead cross-functional initiatives across multiple product areas.

Nice to have:

• Experience evolving a product from feature-based checkout to platform-based commerce capabilities.
• Familiarity with API-first or headless commerce models.
• Hands-on experience operating on third-party payment rails and financial APIs.
• Experience building or optimizing recurring payment or subscription systems.
• Experience working in AI-augmented product development environments.
• Background in enterprise SaaS or regulated/financially sensitive systems.
• CSR or social impact experience (valued but not required).

High-Level Overview:

Benevity is seeking a Senior Product Manager to help advance our mission of creating a positive impact globally. As a Product Manager at Benevity, you’ll refine your skills while working on impactful products that enable leading companies to engage their employees and customers in meaningful ways. You will manage products within our reporting and analytics portfolio, collaborating closely with design and engineering teams in an outcome-driven environment. Leveraging scalable technology investments across Data, and Technology Enablers, you will thrive in a culture driven by our core value of "we-are-we."

We welcome experienced candidates from diverse backgrounds who bring unique perspectives and a passion for social impact. If you’re excited to contribute to a culture of goodness and make a meaningful difference, we’d love to hear from you!

What you'll do:

Turn Donate into a measurable commerce engine

• Instrument and operationalize the end-to-end donation funnel, from intent to confirmation, across web and embedded surfaces.
• Establish performance baselines and lead structured experimentation to improve completion rates, reduce friction, and increase recurring participation.

Expand Donate into new surfaces

• Lead the evolution of Donate beyond the web into Microsoft Teams, Slack, SMS, API-powered integrations, and emerging AI-driven commerce contexts.
• Partner with engineering and architecture to enable reusable, surface-agnostic commerce capabilities.

Drive growth through disciplined experimentation

• Define hypotheses, design experiments, and use data to iterate on checkout flows, payment interactions, messaging, and post-transaction engagement.
• Introduce best-in-class growth and conversion practices drawn from consumer-grade commerce environments.

Elevate commerce rigor across the organization

• Raise the bar on instrumentation, experimentation, and performance accountability.
• Establish clear KPIs and reporting that connect checkout performance to broader business impact.

Partner across impact products

• Collaborate with Volunteer, Employee Resource Groups, Challenges, Campaigns, and Incentives teams to ensure Donate functions as a unified transaction layer across the ecosystem.
• Enable consistent and scalable commerce capabilities that support multiple product experiences.

Leverage AI to accelerate product development

• Apply AI tools and AI-augmented workflows to discovery, specification, experimentation design, and documentation.
• Contribute to evolving modern product development practices that increase velocity without sacrificing rigor.

Manage the full lifecycle

• Launch new commerce capabilities, optimize and scale them, and thoughtfully sunset legacy flows when appropriate.

What you'll bring:

• 6+ years of product management experience, including ownership of consumer-grade checkout or high-volume transactional flows.
• Proven experience building, launching, optimizing, and iterating on multi-surface commerce experiences (web, embedded, messaging, or similar).
• Strong quantitative instincts with experience improving conversion, completion rates, or transactional performance through experimentation.
• Comfort working at the intersection of growth and architecture (approximately 60% business / 40% technical orientation).
• Experience in instrumenting funnels and defining meaningful KPIs tied to business outcomes.
• Ability to partner effectively with engineering and technical architects without requiring deep implementation ownership.
• Demonstrated ability to lead cross-functional initiatives across multiple product areas.

Nice to have:

• Experience evolving a product from feature-based checkout to platform-based commerce capabilities.
• Familiarity with API-first or headless commerce models.
• Hands-on experience operating on third-party payment rails and financial APIs.
• Experience building or optimizing recurring payment or subscription systems.
• Experience working in AI-augmented product development environments.
• Background in enterprise SaaS or regulated/financially sensitive systems.
• CSR or social impact experience (valued but not required).

About the Role

We are looking for a skilled and motivated Senior Site Reliability Engineer (SRE) who will design, implement, maintain, and evolve solutions that increase the reliability and availability of our applications and systems. We strive for close collaboration, shared ownership, and constant learning. As a Senior SRE, you will apply software principles to ensure our applications are designed to eliminate single points of failure, provide maximum observability, and experienced failures are resolved quickly and efficiently.

We are looking for someone who is passionate about SRE practices and methodologies to solve business requirements, constantly seeking new techniques, tools, and solutions to enhance our systems. As a startup in a fast-paced high growth environment, we are looking for an engineer that isn't bound by principles assigned to traditional engineering roles. You’ll be exposed to, develop skills in, and be responsible for work that may at times fall into the traditional world of platform, data, security, and software engineering. We use Kubernetes and Terraform almost exclusively in a 100% cloud-based environment, and are looking for an SRE who is still growing, comfortable in their knowledge of these technologies, and has relevant experience managing Kubernetes applications in an SRE role. 

• Be a critical member in our engineering organization designing, implementing, managing, and reviewing infrastructure and application operational and architectural state
• Design, implement, and operate production systems using best practices in automation, monitoring, and observability
• Collaborate with developers, SRE’s, and other engineers to ensure smooth deployments, minimize downtime, maximize observability, share knowledge, and contribute to continuous improvement initiatives
• Experiment with cloud infrastructure environments and services
• Technologies you will work with: GCP, Kubernetes, Terraform, Helm, Datadog, Python, Go, and more
• Participate in 24/7 on-call rotation- (https://status.synd.io/)

About You

• 5+ years of experience in Site Reliability Engineering or similar role operationalizing and maintaining cloud services
• Strong experience with Infrastructure as Code (IaC) tools such as Terraform
• Strong experience with Linux, Kubernetes, Helm and public cloud platforms such as GCP
• Experience with monitoring and alerting tools such as Datadog.
• Experience with CI/CD pipelines and GitOps model for deployment
• Ability to diagnose technical problems, debug code, and automate routine tasks
• Experience in Python and/or Go programming language is a plus
• Experience with security best practices for cloud deployments is a plus
• You are self-disciplined, self-motivated, and have strong sense of ownership, urgency, and drive
• You are available and willing to step in for emergency response and incident management
• You assume positive intent, are humble and eager, expect the best from yourself, value partnership over perfection, and provide grace and understanding in stressful situations

• 💰 Competitive Compensation. For this role our base salary is targeted at $130k-145k CAD. Final offer amounts are determined by factors such as experience and expertise
• 🏆  Syndio Equity. So you can share in Syndio’s success
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave
• 🏦 Pension Contribution
• 📍 Remote-First with opportunities for local meet-ups in Calgary #LI-Remote 

Role Progression

• Within 1 month, you’ll complete a comprehensive and supportive onboarding process and be able to make isolated contributions to the product, developer tooling, and infrastructure

• Within 3 months, you’ll have a grasp of the complete set of components (services, tools, configuration, etc.) that make up the product and infrastructure. You will continue to make contributions. You will be a full member of the on-call rotation.

• Within 12 months, you’ll be able to suggest and implement complex changes to the infrastructure, developer tooling, and capacity planning.

Interview overview

Below you'll find an outline of the interview plan for our Senior Site Reliability Engineer position. Please note that while this is what we expect the process to look like, we may ask you for supplemental information or require an additional step before making a final decision.

1. Recruiter Screen - 25min
2. Hiring Manager - 30min
3. Take-home Skills Evaluation
4. Loop - Three 30-45 min video calls with departmental peers and cross-functional team members - 2hrs max
5. Final Interview - Engineering Leader - 30min

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our salary is targeted at $150-175k USD per year. Final offer amounts are determined by factors such as experience and expertise. We take a geo neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. 
• 🏆  Syndio Equity. So you can share in Syndio’s success.
• 🏝 Generous vacation policy.
• 🩺  Medical, Dental, Vision.
• 📍Remote-first in the following approved U.S. states: AZ, CA, CO, CT, DC, FL, GA, ID, IL, IA, MD, MA, MN, NE, NJ, NY, OH, OR, PA, RI, SC, SD, TX, UT, VT, VA, WA, and WI.

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Senior Forward Deployed Engineer position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. 45 min technical interview with a Senior Engineer to walk through your code or logic.
4. 2-3 video interviews with key members of the Customer Success and Product teams.
5. 30 min interview with the SVP of Engineering - Data Strategy.

About the role

Why this role is exciting

Why you'll love it here:

• 💰 Competitive Compensation. For this role our base salary is targeted at $99-133k CAD. Final offer amounts are determined by factors such as experience and expertise.
• 🏆 Syndio Equity. So you can share in Syndio’s success.
• 🏝 20 days annually. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave. 
• 💊 Private Medical Coverage
• 🔌 Monthly Electronics Reimbursement
• 🏠 WFH Stipend
• 📍 Remote-First (within commuting distance of Calgary) #LI-Remote 

Role Progression:

In the 1st Month:

• Complete onboarding on the Syndio platform and the "Decision Intelligence" vision.
• Master the new Integration Platform and current data loading artifacts.
• Shadow 2-3 strategic client implementations and identify potential automation opportunities.
• Contribute to a pilot migration of an existing client’s data into the new platform.

At 3 Months:

• Independently lead technical implementations for new clients.
• Execute data migrations for a segment of the existing client base into the new Integration platform.
• Build reusable "Implementation Artifacts" (scripts, prompts, templates) that reduce time-to-value for the whole team.
• Contribute to the design of our new Platform’s Implementation process, identifying automation and other artifacts to minimize the client’s time to value.

By 6 Months:

• Manage a portfolio of high-complexity implementations for Syndio’s most strategic accounts utilizing automation and other artifacts to maximize client’s value in minimum time.
• Help achieve the goal of migrating 70% of the client base to the new Integration platform solution.
• Serve as a subject matter expert for "Process Embedding," ensuring clients are fully adopting the platform’s advanced setup features.

The interview overview

Below you'll find an outline of the interview plan for our Forward Deployed Engineering position. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

1. 30 min phone call with a member of our Talent Team.
2. 45-60 min Zoom deep dive with the Hiring Manager (Director of Forward Deployed Engineering).
3. Technical/Strategic Evaluation: A take-home or live case study focusing on:
• Designing a data ingestion plan for a complex client.
• Demonstrating how you leverage AI prompting to solve an implementation exception.
• Creating a "theoretical" plan for group setup and user adoption.
4. 45 min technical interview with a Senior Engineer to walk through your code or logic.
5. 2-3 video interviews with key members of the Customer Success and Product teams.
6. 30 min interview with the SVP of Engineering - Data Strategy.

At Robots & Pencils, we build meaningful, scalable digital products that solve real business problems. We are looking for a Staff Product Manager who combines deep Generative and Agentic AI fluency with hands-on building ability to own AI product outcomes end-to-end. As a Staff PM, you're accountable for initiative-level outcomes, stakeholder satisfaction, and contributing to R&P's AI product practice. You think in systems, work backwards from the customer problem, and stay relentlessly curious about what's next in AI

Enterprise clients want to deploy Agents -  moving from a promising demo to a production system that works at scale, meets security and compliance requirements, and delivers measurable business value is hard. This role owns that problem. You'll be part of a GenAI initiative within the AWS ecosystem, building the evals, tools, patterns, and reference architectures that make AI deployment repeatable.  The mindset: prove it works, test assumptions early, and document while building.

Key Responsibilities

Product Strategy & AI Vision

• Define and drive the product vision, strategy, and roadmap for GenAI solutions - with agentic AI (agent orchestration, tool use, multi-step workflows) as the primary focus - connecting AI capabilities to enterprise business outcomes
• Translate enterprise problems into structured product requirements; reframe feature requests into outcome-driven priorities with explicit tradeoffs on invest in vs. defer
• Balance near-term deployment milestones with long-term platform scalability and sustainability
• Monitor the competitive GenAI landscape and emerging agentic patterns to inform roadmap and technology decisions

Discovery & Validation

• Research how enterprise users interact with AI agents and where they lose trust; frame the riskiest assumptions as testable hypotheses and de-risk them first
• Design and run experiments - POCs, pilot deployments, scenario-based testing of multi-step workflows, edge cases, and failure recovery - to validate agentic solutions where non-deterministic output makes traditional QA insufficient
• Distill research, experiments, and competitive intelligence into clear insights that pave the path for a successful product
• Agent Design, Prototyping & Production
• Define agent behavior and prototype system prompts and tool schemas; partner with engineering on context management - summarization, working memory, and information flow across multi-step tasks
• Drive multi-model architecture tradeoffs with engineering - define the quality, cost, and latency targets that determine which model serves each step in the agent workflow
• Build AI prototypes to validate hypotheses; define human-in-the-loop boundaries and guardrails - when the agent acts autonomously, when it escalates, and how to handle non-deterministic output
• Establish agent evaluation frameworks - task completion, reasoning quality, tool selection, failure recovery, safety - and partner with engineering on production readiness (observability, drift, responsible AI, prompt versioning)
• Define success metrics at the agent level - task completion rate, cost per task (not per inference), escalation rate, time to resolution, and customer trust alongside business KPIs
• Delivery & Execution
• Own the end-to-end product lifecycle from discovery through phased rollouts; establish the metrics framework (north star, input, guardrail metrics) and report product impact to leadership
• Manage the product backlog, scope, dependencies, and risks; drive agile ceremonies and produce high-quality PRDs, product briefs, and decision logs
• Evaluate technology and platform decisions from a product perspective; create deployment playbooks, reference architectures, and knowledge transfer materials so teams sustain solutions independently
• Use AI to accelerate product work - research, analysis, prototyping, documentation - with judgment on when it needs human oversight; onboard rapidly to new domains and support team members across the initiative

Stakeholder Management

• Build trusted relationships with stakeholders and executives; serve as the go-to product advisor and primary contact for AI product direction and deployment strategy
• Partner with AWS Solution Architects and account teams to align on technical approach, service selection, and go-to-market for GenAI solutions
• Manage expectations on scope, timelines, and tradeoffs; facilitate decisions across competing priorities using data, alternatives, and clear rationale
• Frame AI capabilities and limitations for non-technical stakeholders - manage hype cycles, set realistic expectations; surface unmet needs that deepen relationships and grow the account

Required Skills

• 8-12+ years in product management, forward deployment, or solutions engineering; must have shipped AI products from prototype through production at scale
• Strong product sense - ability to identify what matters to users and the business, make prioritization calls with incomplete information, and shape products that deliver real outcomes
• Deep GenAI fluency - LLMs, RAG, fine-tuning, prompt engineering, context engineering, evals - with hands-on experience building or shipping agentic systems (planning, tool use, HITL, guardrails)
• Proven ability to prototype AI solutions using AI tools (Cursor, Claude, Copilot) to validate hypotheses and de-risk product decisions
• Experience deploying AI solutions in enterprise environments with strong technical fluency - can read code, evaluate architectures, make product tradeoffs on technical constraints, and drive scalable deployment patterns
• Exceptional communicator - clear PRDs, technical specs, and decision logs; has led AI products through full lifecycle and driven alignment with Directors, VPs, and C-level
• Comfortable operating in ambiguous, fast-moving environments where the AI landscape evolves weekly
• PM-level fluency across the AWS AI ecosystem - Bedrock, AgentCore, SageMaker, Strands, Kendra, OpenSearch, Lambda, Step Functions - to make informed product and architecture decisions

Preferred Qualifications

• Software engineering or coding background (Python, JavaScript, TypeScript)
• Agency or consulting delivery experience
• Experience in Financial Services, Healthcare, or Life Sciences industries
• Familiarity with open-source LLM ecosystem (Llama, Mistral) for flexibility and cost optimization
• Prior experience leading time-boxed discovery initiatives or technical spikes with rapid validation cycles

Why Join R&P?

You'll work at the intersection of cutting-edge AI and real enterprise impact - helping clients deploy Generative and Agentic AI solutions that change how their businesses operate. R&P gives you the variety of consulting (new problems, new industries, new tech) with the depth of a product role - you'll build, ship, and measure, not just advise. The team is collaborative, technically sharp, and genuinely invested in doing great work for clients.

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. 

You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota 

You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. 

Key Responsibilities 

Application Lifecycle & Systems Ownership 

• Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement 

• Rationalize underused or redundant tools to reduce platform sprawl 

• Lead critical systems implementations, including HRIS and PSA platforms 

• Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies 

• Ensure internal systems scale with company growth across offices and time zones 

Process Standardization & Operational Excellence 

• Standardize onboarding and offboarding processes across countries and offices 

• Improve helpdesk and service workflows for speed, clarity, and accountability 

• Create repeatable, documented processes that balance consistency with flexibility 

• Strengthen internal operational visibility without introducing unnecessary bureaucracy 

• Continuously refine systems based on usage patterns and team feedback 

Vendor, Inventory & Cost Management 

• Own vendor relationships and service-level agreements 

• Manage hardware and software procurement, inventory tracking, and cost allocation 

• Strengthen oversight of SaaS subscriptions and AI-related spend 

• Optimize licensing and subscription usage for efficiency and scalability 

• Ensure vendor performance meets reliability and support expectations 

Security & Compliance 

• Support security awareness training and internal risk assessments 

• Contribute to annual SOC 2 compliance certification efforts 

• Strengthen documentation and audit readiness, including maintaining a structured Vanta repository 

• Ensure internal systems meet security, governance, and compliance standards 

• Proactively identify and mitigate operational and compliance risks 

Team Leadership & Cross-Functional Collaboration 

• Lead the team responsible for helpdesk support and systems maintenance 

• Partner closely with HR, Operations, and Engineering to translate business needs into durable IT solutions 

• Communicate clearly with both technical and non-technical stakeholders 

• Balance competing priorities with sound judgment and a service-oriented mindset 

• Drive accountability and clarity across distributed teams 

Required Skills & Qualifications 

• 8+ years of relevant corporate IT experience 

• Experience analyzing, implementing, and evaluating enterprise IT systems 

• Strong background in SaaS management and cloud infrastructure (AWS) 

• Demonstrated success with security frameworks, audits, and compliance programs, including SOC 2 

• Fluency with Microsoft 365 (certification is a plus) and comfort working with tools such as GitHub and AWS 

• Project management experience with successful rollouts of new systems and documented risk mitigation strategies 

• English fluency (written and spoken) 

Nice to Have 

• PSA or ERP implementation experience 

• Experience operating in distributed, international organizations 

• Exposure to SaaS rationalization and cost optimization initiatives 

Personal Competencies 

• Outcome-Oriented – Focuses on operational impact, reliability, and measurable improvements. 

• Systems Thinker – Standardizes processes without creating unnecessary friction. 

• Service-Minded – Prioritizes user experience for internal teams. 

• Operationally Disciplined – Drives clarity, structure, and accountability. 

• Adaptable – Balances competing priorities calmly and effectively. 

• Ownership-Driven – Follows through and ensures systems perform as intended. 

Why This Role Matters 

At Robots & Pencils, we build smart systems for the human world. When our internal technology is strong, our teams move faster, collaborate better, and spend more time delivering meaningful outcomes for clients. This role turns IT into a true enabler of creativity, security, and scale across borders and time zones. 

You will strengthen the foundation that allows every product team to operate at a higher level. This is operational leadership with measurable organizational impact. 

Why Join Robots & Pencils? 

We don’t just maintain systems; we build environments where teams can do their best work. 

You’ll help modernize internal infrastructure, lead high-impact system implementations, and influence how a distributed digital product company operates at scale. 

You’ll work at the intersection of operations, security, and systems architecture, driving durable improvements that power the entire organization.