The Role:

What You Will Be Doing:

The candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users primarily in Japan, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.

We are primarily an in-office environment and therefore, you will be expected to work from the Tokyo office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

Responsibilities:

• Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users in Japan
• Shipment as well as provision/installation of IT equipment such as Monitors, laptops, cables and peripherals at desks
• Provision new laptops, set up workspaces, and handle on-boarding orientation for new hires.
• Source and manage inventory for our Japan offices(Tokyo & Osaka)
• Support telecommunications, Audio Visual and digital signage technologies such as VoIP phones, Zoom, Logitech conferencing devices etc.
• Provide desk-side support for our Japan office employees
• Assist in developing and documenting standards and procedures for Japan end-user support.
• Provide base-level systems and network support in conjunction with our Server and Network teams.

Experience:

1. Min 3 years’ IT Help Desk or desktop support experience
2. AD/Okta account creation/maintenance experience
3. Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Slack,, Zscaler, Crowdstrike etc.)
4. Basic knowledge of endpoint security and management
5. Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)
6. IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)
7. Mac OS X and Windows 10/11 support experience
8. Mobile device support experience (preferably iOS/Android)
9. Good with the following processes: New hire on-boarding and Leavers Off-boarding
10. GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus
11. Tech Certifications, ITIL foundation cert is desirable
12. Ability to speak both in English (Conversational level is acceptable) and Japanese languages fluently is a must.

Desired additional Skills:

• Excellent communication skills, ability to handle users and leaders at all levels - L2
• Logical thinking and Decision making - L2
• Negotiation Skills - L1
• Presentation Skills - L1
• Escalation Management - L2
• Incident Triage - L1
• Major Incident Management - L1
• Service Request fulfillment - L1
• Knowledge(KB) Articles creation in ServiceNow - L1

#LI-ONSITE (Tokyo)

The Position

OPSWAT is now searching for Tier 1&2 Hybrid Technical Support Engineer to join our Customer Support team. The role focuses on diagnosing and resolving complex technical issues and escalated issues from tier 1 support and ensuring customer satisfaction through timely responses. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and “doing what it takes,” to contribute to OPSWAT’s quick growth.

We are interested in candidates based in Japan with Japanese as a primary language.

What You Will Be Doing

• Handle complex technical issues and escalated ones from Japanese partners/customers support via phone, case system, and chat.
• Provide advanced troubleshooting and support for OPSWAT solutions via log analysis, system diagnostics, network configurations.
• Conduct remote sessions with customers.
• Reproduce customer issues in lab environments and validate solutions and bug fixes.
• Evaluate the complexity of issues and escalate to tier 3 support.
• Collaborate with the global Tier 1, Tier2 and Tier 3 support team well.

• In collaboration with the existing TAM (technical account manager)in Japan, we provide support to our customers in Japan.

• Work closely with technically oriented customers (typical customers are engineers and IT personnel).
• Provide status updates to customers, adhering to SLA and commitments.
• Maintain clear and professional communication to ensure positive customer experience and CSAT.
• Contribute to the KBs creation and updates for customer’s self-service.
• Mentor all inquiries from Japanese customers/partners and contribute to support process improvement.
• Get involved in professional services delivery.
• Get involved in other side projects and operations per request.

What We Need From You

• Bachelor’s degree in computer science (CS), a technical discipline, or equivalent experience.
• Strong knowledge of Windows and Windows Server.
• A good foundation of basic networking concepts.
• Basic knowledge of Linux, with an interest in expanding the knowledge.
• Ability to think logically, analyze logs and troubleshoot computer software and IT related issues.
• Spoken and written English skills are required.
• Good communication and interpersonal skills.
• A proven customer-oriented attitude.
• Strong team collaboration abilities and organizational skills.
• At least 4 years of Experience in providing customer support of technical software products or a technical helpdesk environment or a related field.

If Would Be Nice If You Had

• Experience working with offshore teams.
• Familiarity with computer programing.
• Technical familiarity with Mac OS.
• Cybersecurity domain experience, including file security, device security, network security, etc.
• Network integration skillsets (e.g. Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc).
• Hands-on understanding of major DevOps tools: Docker, Kubernetes (GCP GKE), CI/CD tools, Terraform, Ansible, Monitoring & Logging Tools (Zipkin, Sentry, Prometheus, ELK stack).

• Experience in Cloud Based Services (Azure, AWS, GCP).

• Knowledge of Sandbox and anti-malware products.

• Experience working on Linux based infrastructure.
• Experience working with scripting languages such as bash script, PowerShell, and Python.
• Configuration and management of databases such as MySQL, Mongo.

シニアアナリスト – セールスオペレーション（Senior Analyst – Sales Operations） 勤務地：日本、東京（ハイブリッド/リモート勤務可） 雇用形態：正社員

ルーブリック（Rubrik）ジャパンの営業組織では、地域成長の戦略的カタリスト（促進剤）として貢献いただける、極めて優秀なセールスオペレーション・パートナーを募集しています。本職務では、日次のオペレーショナル・ケイデンス（業務リズム）を構築し、厳格なSalesforceガバナンスの監督、複雑なデータアーキテクチャの統合、およびエキスパートレベルのテクニカル・トラブルシューティングを担います。フィールドチームに対する主要なコンサルタントとして、クロスファンクショナルなリーダーシップ層と連携し、ビジネスワークフローの改善や業務上の障壁の除去を行い、営業組織の生産性を最大化させることがミッションです。

役割と責任

シニア・セールスオペレーション・アナリストとして、日本のフィールド組織における戦略的なオペレーショナル・アーキテクト（運用設計者）の役割を担います。日本のセールスリーダーシップ、営業担当者、システムエンジニア、および各機能部門と直接連携し、「ゴー・トゥ・マーケット（GTM）」エンジンを最適化します。本職務には、高度なCRMエコシステムを使いこなしながら、日本市場特有の要件とグローバルな企業フレームワークを調和させることができる、プロアクティブなコンサルタントとしての能力が求められます。

• 戦略的なフィールド支援（Field Advocacy）: 日本の営業責任者（VP of Sales）およびフィールドチームに対する主要なオペレーショナル・アドバイザーとして、セールスメソドロジー、ポリシーコンプライアンス、システム最適化に関する複雑な課題を解決します。また、グローバルおよびAPJのセールスオペレーション・マネジメントと連携し、営業担当者のクォータ（割当目標）設定を管理します。

• CRMおよび予測のオーケストレーション: Salesforce.com (SFDC) のライフサイクル活動全般を指揮し、Clariを用いた厳格なフォアキャスト（予測）の管理、リードの自動割り当て、案件登録（Deal Registration）の整合性維持、およびアカウント/商談の緻密なガバナンスを徹底します。

• パイプライン・インテリジェンスと分析: Clariを活用して週次のフォアキャスト・ケイデンスを促進し、リーダーシップ層に対してパイプラインの健全性と収益の予測可能性に関する高精度な可視性を提供します。

• ディールデスクおよび商務連絡: 営業組織とグローバル・ディールデスク/価格設定チーム間の戦略的な架け橋として機能します。日本向けのインセンティブプログラムや四半期ごとのSPIFF（特別販売奨励金）のローカライズ、価格設定およびパッケージングの展開推進、複雑な見積もりワークフローの合理化、および契約の正確性の確保を担います。

• 業務の最適化: 地域内のセールスサイクルにおけるボトルネックをプロアクティブに診断し、営業速度とスケーラビリティを加速させるための体系的なプロセス改善を設計・提案・導入します。

• テリトリーおよびデータ管理（Stewardship）: 戦略的なレビュー・ケイデンス（テリトリー・プランニング等）を主導し、ETM（Enterprise Territory Management）を用いたSFDC上の厳格なデータガバナンスを通じて地域のアカウントとテリトリーの割り当てを管理し、CRMのカスタマーマスターデータの正確性と品質を向上させます。

• マーケット・インテリジェンスの統合: プレミアムデータベース（HG Insights/D&B等）を活用してAPJのデータ拡充イニシアチブを推進し、地域のリードおよびアカウントの範囲を拡大・精緻化します。

• エグゼクティブ・レポート: 経営幹部の意思決定のために、データに基づいた実用的なインサイトを提供するカスタマイズされたアドホック・レポートやTableauダッシュボードを構築します。

応募要件

• 業界の専門知識: セールスオペレーションにおける6年以上の進歩的な経験。急成長中のSaaSまたはエンタープライズ・テクノロジー環境での経験が望ましい。

• 言語能力: 日本語ネイティブまたはビジネスレベル（JLPT N1保持者が望ましい）、および国境を越えた円滑なコラボレーションを確実に行えるプロフェッショナルレベルの英語力。

• テクニカル・マスタリー: Salesforceエコシステム、Clari、およびTableau（または同様のシステム）における高度な実務習熟度。

• 優れた分析能力: データ操作（高度なExcel、複雑なモデリング）に関する卓越したスキルと、細部および正確性に対する揺るぎないコミットメント。

• グローバルなコラボレーション: 多様なタイムゾーンや文化にまたがるマトリックス型のグローバル組織において、周囲をナビゲートし、影響を与える実証済みの能力。

• プロフェッショナルとしてのプレゼンス: プレッシャーの高い環境下で卓越した成果を出し、最小限の監督下で優先順位を管理できるエグゼクティブ・プレゼンスを備えた、自己完結型のスペシャリストであること。

システムに関する知識と経験

• CRM: Salesforce.com (SFDC)

• フォアキャスト（予測管理）: Clari

• BIツール: Tableau, Qlik

• ERP: NetSuite, Oracle, または SAP

• データソース: D&B, Hoovers, または同様のマーケット・インテリジェンス・データベース

学歴要件

• 学士号（Bachelor’s degree）必須

-----------------

Senior Analyst – Sales Operations
Location: Tokyo, Japan (Hybrid/Remote options available)
Type: Full-time

The Rubrik Japan Sales organization seeks a high-caliber Sales Operations partner to serve as a strategic catalyst for regional growth. In this capacity, you will orchestrate the daily operational cadence,overseeing rigorous Salesforce governance, synthesizing complex data architectures, and providing expert-level technical troubleshooting. Acting as a primary consultant to the field, you will collaborate with cross-functional leadership to refine business workflows and dismantle operational barriers, ensuring peak productivity for our sales organization.

Role and Responsibilities
As a Senior Sales Operations Analyst, you will serve as the strategic operational architect for the Japan Field Organization. You will partner directly with Japan Sales Leadership, Sales Representatives, Systems Engineers and functional teams, to optimize the "Go-to-Market" engine. This role demands a proactive consultant capable of navigating sophisticated CRM ecosystems while harmonizing local Japanese market requirements with global corporate frameworks.
   - Strategic Field Advocacy: Act as the primary operational advisor to the Japan VP of Sales and field teams—resolving complex questions on sales methodology, policy compliance, and system
optimization; and manage sales rep quota setting with Global/APJ sales ops management.
   - CRM & Forecast Orchestration: Direct all Salesforce.com (SFDC) lifecycle activities, ensuring rigorous forecast hygiene through Clari, automated lead distribution, deal registration integrity,
and meticulous account/opportunity governance.
  - Pipeline Intelligence & Analytics: Leverage Clari to facilitate weekly forecasting cadences, providing leadership with high-fidelity visibility into pipeline health and revenue predictability.
  - Deal Desk & Commercial Liaison: Act as the strategic bridge between the Sales organization and Global Deal Desk/Pricing teams—localizing incentive programs and quarterly SPIFFs for Japan, driving pricing and packaging rollouts, streamlining complex quoting workflows, and ensuring contract accuracy.
  - Operational Optimization: Proactively diagnose bottlenecks within the regional sales cycle; design, justify, and deploy systematic process enhancements to accelerate velocity and scalability.
  - Territory & Data Stewardship: Lead strategic review cadences (e.g., Territory Planning), manage regional account-to-territory alignment through ETM with rigorous SFDC data governance, and
enhance the accuracy and quality of CRM customer master data.
  - Market Intelligence Synthesis: Champion APJ data enrichment initiatives by leveraging premium databases (HG Insights/D&B) to expand and refine the regional lead and account universe.
  - Executive Reporting: Engineer bespoke ad-hoc reports and Tableau dashboards to deliver data-
driven, actionable insights for senior executive decision-making.

Requirement:
  - Industry Expertise: 6+ years of progressive experience in Sales Operations, ideally within a high-growth SaaS or Enterprise Technology environment.
  - Linguistic Versatility: Native or Business-level Japanese (JLPT N1 preferred) and professional English proficiency to ensure seamless cross-border collaboration.
  - Technical Mastery: Advanced, hands-on proficiency in the Salesforce ecosystem, Clari, and Tableau (or similar systems).
  - Analytical Excellence: Demonstrated mastery of data manipulation (Advanced Excel, complex modeling) with an unwavering commitment to detail and accuracy.
  - Global Collaboration: A proven ability to navigate and influence within a matrixed global organization across diverse time zones and cultures.
  - Professional Presence: A self-motivated specialist who excels in high-pressure environments, possessing the executive presence to manage competing priorities with minimal oversight.

Systems Knowledge and experience:
  - CRM: Salesforce.com (SFDC)
  - Forecasting: Clari
  - BI Tools: Tableau, Qlik
  - ERP: NetSuite, Oracle, or SAP
  - Data Sources: D&B, Hoovers, or similar market intelligence databases

Educational Requirement:
Bachelor’s degree is mandatory

#LI-FT1

Mission

Speechify is the easiest way to listen to the world’s information. Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we’re doing for audio information. And whatever we’re doing seems to be working. We’re #1 in our category, and experiencing exponential growth.

Overview

We're looking for a Senior Software Engineer to join our Core Experiences Team. This team builds and maintains the foundational services and SDKs that power Speechify’s product experience across platforms. It's a critical role for someone who enjoys working at the intersection of product and infrastructure, thinks strategically, and is passionate about designing clear, reliable APIs and simple systems that directly enhance the user experience.

What You’ll Do

• Collaborate with Speechify’s Product Teams to scope projects, find ways to reduce scope to get faster feedback from customers, navigate the integration/UX tradeoffs relevant to different product teams, and deliver solutions via our cross-platform SDK
• Optimize existing functionality to ship things like faster loading and more intelligent parsing by designing more efficient abstractions and improving our algorithms
• Ship cloud functions, lightweight backend services, and jobs using Kotlin

An Ideal Candidate Should Have

• Systems thinking. You know that optimizing a system requires end-to-end design, and you believe simplicity is valuable.
• Speed. You work quickly to generate ideas and options and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Preferred Tech Stack:
  • Kotlin Multiplatform (Java experience is OK but role is Kotlin Multiplatform) 
  • Prior experience with GCP is a plus

What We Offer

• A fast-growing environment where you can help shape the company and product.
• An entrepreneurial-minded team that supports risk, intuition, and hustle.
• A hands-off management approach so you can focus and do your best work.
• An opportunity to make a big impact in a transformative industry.
• Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture.
• Opportunity to work on a life-changing product that millions of people use.
• Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more.
• Work in one of the fastest growing sectors of tech, the intersection of artificial intelligence and audio.

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What you'll do : 

Japan is a strategic growth market for The Trade Desk, and this role will be instrumental in driving business expansion through high-impact data partnerships. As Senior Data Partnerships Manager, you will play a pivotal role in translating data partnerships into measurable commercial impact across Brand Direct, new business, and agency channels.  
You will be responsible for supporting the execution of the Japan data partnerships strategy in close partnership with Commercial leadership, ensuring data, identity, and measurement capabilities are deployed in ways that scale, support priority accounts, and align to regional growth objectives.  

This role sits at the intersection of partner management, go-to-market execution, and commercial leadership, and requires comfort operating both strategically and hands-on where impact matters most.  

Key responsibilities include: 

• Japan Data Partnerships Strategy 
  Partner with the Director, Data Partnerships Japan to execute and operationalise the Japan data partnerships strategy, translating global and regional priorities into locally relevant plans that support commercial teams. 

• Commercial Alignment & Go-To-Market 
  Partner closely with Brand Direct and Agency commercial teams to develop scalable, partner-led go-to-market narratives and use cases that support priority accounts and new business opportunities. 
• Strategic Partner Portfolio 
  Identify, secure, and drive adoption of The Trade Desk’s data marketplace offerings across retail, audience, identity, and measurement solutions. 
• Cross-Functional Leadership 
  Work closely with Product, Legal, Finance, Technical Account Management, and other stakeholders to structure, operationalise, and scale partnerships effectively across the region. 

This role reports to the Director, Data Partnerships (Japan) and is based in our Tokyo office. 

Who you are: 

• 6+ years’ experience in data, adtech, SaaS, cloud platforms, or digital media, with a strong track record of building and scaling commercial partnerships
• Proven experience working with data platforms and ecosystems, including cloud, data warehousing, CDPs, or analytics environments, with a solid understanding of data security, privacy, and governance considerations.
• Executive-level stakeholder management, capable of building trusted relationships with senior stakeholders and supporting change initiatives in matrixed organisations.
• Comfort operating across strategy and execution, able to set direction while also progressing priority initiatives hands-on when required
• Experienced in complex partnership structures, including contracts, commercial negotiations, and working across Legal, Product, Technical, and Finance teams
• Strong judgement in ambiguous environments, able to prioritise, make decisions with imperfect information, and balance depth with scale
• High emotional intelligence and integrity, with a consultative, collaborative approach to internal and external partnerships
• Credible industry representative, comfortable supporting senior partner discussions, customer forums, and broader industry conversations
• Demonstrated ability to take full ownership and operate independently in senior, ambiguous environments, while maintaining strong alignment with leadership and cross-functional teams. 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

You’re joining at a pivotal moment in The Trade Desk’s growth across Japan and the wider APAC region, stepping into a newly established, high-growth function designed to unlock a significant new commercial growth engine.  

What you'll do:

• Execute a high-quality discovery process to set new advertisers up for success with The Trade Desk, uncovering core business objectives and aligning tailored solutions 
• Partner closely with global Sales, Client Services, and Trading teams to grow and scale a focused portfolio of accounts 
• Build and cultivate strategic relationships with commercial and contract leads across advertising clients and agencies  
• Clearly articulate The Trade Desk’s media buying philosophy and platform value, tailoring messaging to each client’s priorities  
• Lead RFP responses end-to-end, including qualification, strategy development, and execution  
• Identify and convert strategic upsell opportunities by deeply understanding client needs and mapping them to platform capabilities 
• Collaborate with product, marketing, and revenue teams to continuously optimise performance against company goals  
• Build strong cross-functional relationships across The Trade Desk to mobilise internal expertise and deliver client outcomes  

Who you are: 

An entrepreneurial problem solver who identifies barriers early, navigates complexity independently, and delivers outcomes with pace and accountability. 

You operate with urgency and intent, self-generate momentum, thrive on the hunt, and consistently drive opportunities forward. You are a strong individual contributor who can also orchestrate cross-functional teams, aligning and influencing stakeholders to maintain momentum and deliver results. You bring resilience and optimism, sustaining energy through ambiguity and setbacks, and demonstrate agility, able to set direction, adapt quickly, and pivot when needed. 

Above all, you are a natural relationship builder who establishes trust quickly and cultivates long-term, high-impact partnerships. 

• 10 to 15 years’ experience in digital advertising sales, consistently exceeding revenue targets 
• Strong, existing network within one or more key verticals such as Pharma, Consumer Electronics, Financial Services, Consumer Goods (F&B & Lifestyle), and Gaming & Entertainment with established access to senior decision-makers 
• Strong background in programmatic or adjacent digital media environments (DSPs, SSPs, publishers, exchanges, or similar) 
• Proven ability to build and close complex, senior-level commercial deals  
• Established relationships with decision-makers across major advertisers  
• Experience building annual business plans, leading QBRs, and driving structured account growth 
• Strong commercial acumen with excellent negotiation and quantitative capability  
• Exceptional communication skills with the ability to influence C-level stakeholders  
• Ability to simplify complex concepts into clear, compelling commercial narratives  
• Highly collaborative, able to align cross-functional teams toward shared outcomes  
• Deep curiosity for the programmatic ecosystem with a strong learning mindset
   

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What you'll do:

• Own and grow relationships with a portfolio of advertisers and/or agency clients in Japan
• Act as a strategic advisor, translating client business goals into effective programmatic advertising strategies
• Drive revenue growth through strategic account planning and up-selling
• Lead regular performance reviews, QBRs, and strategic planning conversations with senior client stakeholders
• Partner closely with Sales, Trading, Product, and regional/global teams to deliver best-in-class client outcomes
• Provide feedback from clients and the local market to influence product and commercial strategy
• Mentor or support more junior team members as a senior individual contributor 

Who you are: 

A client services pro. You’re comfortable managing and growing lots of agency accounts, and able to prioritize between one hundred different things at once. You love learning new technology and teaching it to others. You’re as comfortable diving into Excel to improve a campaign as you are with taking an agency out for dinner. You’re a self-starter and can set your own priorities.

• At least 6 years of online advertising experience required; 3+ years of client-facing experience
• Sales background and experience is a strong plus
• Expertise in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• Experience managing programmatic advertising and digital marketing campaigns
• Solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies
• Effective time management skills – ability to prioritize and meet deadlines
• Must speak fluent English and Japanese 

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Description

Keeper is hiring a driven Implementation Team Lead (カスタマーサクセスエンジニア) to join our B2B APAC support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing the most seamless onboarding experience for our customers.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

As a Implementation Team Lead (カスタマーサクセスエンジニア) at Keeper Security, your role will be to oversee and grow our APAC implementation team. This role is pivotal in ensuring the successful onboarding, deployment, and adoption of Keeper solutions by our customers across Japan and the broader APAC region.

The Team Lead will balance hands-on implementation responsibilities with team leadership, coaching, and process improvement. This role requires excellent technical expertise, strong communication skills in Japanese and English, and proven ability to lead and inspire a high-performing team.

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify
• project-related risks and issues, promptly escalating them to development only when required
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
• Communicate in Japanese and English, both verbally and in writing
• Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
• Lead, mentor, and develop a team of Implementation Specialists, ensuring they deliver exceptional customer experiences
• Serve as the primary escalation point for complex implementations and client issues
• Provide coaching, training, and performance feedback to drive individual and team success
• Collaborate with the Director of Implementation to define goals, KPIs, and growth strategies for the APAC team
• Establish and refine implementation processes, playbooks, and documentation to drive consistency and efficiency

Requirements

• 4+ years of progressive experience in SaaS implementation or technical consulting, with at least 1 year in a team lead or supervisory role
• Experience in SaaS deployment with security software experience preferred
• Systems engineering experience preferred
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Experience with Identity and Access Management (IAM), Privileged Access Management (PAM), and integration with Identity Providers (IdPs) such as Okta, Azure AD, or similar platforms
• Experience with Google docs and MS-office tools
• Experience in SaaS deployment with security software experience preferred
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Keeper is hiring a driven Senior Implementation Specialist to join our B2B APAC support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest growing cybersecurity companies and gain valuable skills while providing the most seamless onboarding experience for our customers.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

As a Senior Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our customers. You will engage in close collaboration with our customers and work closely with our Director of Implementation to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify
• project-related risks and issues, promptly escalating them to engineering only when required
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns
• Communicate in Japanese and English, both verbally and in writing
• Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
• Train and mentor other members of the implementation team

Requirements

• 4+ years progressive experience in SaaS support and/or implementation 
• Strong working knowledge of Salesforce
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Experience with Google docs and MS-office tools
• Experience in SaaS deployment with security software experience preferred
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Experience with project management tools such as Monday.com
• Bachelor’s degree in finance, business administration or a related field to project management or equivalent work experience

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

This is a highly visible position that requires extensive interaction with senior executives and staff members across sales, marketing, product management, finance, support, legal, and professional services. Success in this role will require establishing a close relationship with key members of these groups, building on collaboration and business thinking skills to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to work together proactively and effectively with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams and internal cross-functional stakeholders. This role will also play a critical part in helping developing and deploying a comprehensive sales onboarding and ongoing training & development strategy for sales organization.

WHAT YOU'LL DO

• Provide business, pricing, product knowledge, and analytical support to sales for large, complex, non-standard transactions
• Streamline and automate the process for non-standard deal approvals. (e.g. thresholds and rules, approver roles and responsibilities, approval routing and workflow design, automated exception alerting and communications, and the creation of a hierarchy of special terms, tips/techniques and recommended workarounds.)
• Foster and maintain strong working relationships with critical business partners (e.g. Revenue Recognition, Legal, Finance, etc.) expedite the review and approval process.
• Identify potential training issues and coordinate with internal teams to develop and deliver sales enablement tools (e.g., Product and Pricing FAQ’s, Sales Approval templates, etc.).
• Proven leadership skills to continually streamline and improve practices, including tools, templates, and processes, to support and efficient and effective deal desk.
• Design and develop the strategy for onboarding, educating, and enabling our account executives.
• Participate in the integration planning and execution process for new lines of business (e.g., Platform, Channel).
• Develop operational readiness plans and assess quoting readiness. Oversee tool enhancement activities, drive testing plans, and deliver functional tools to the deal desk teams.
• Work with deal support teams (e.g., Legal, Revenue Recognition, Finance, etc.) to address complex pricing/commercial terms and provide options to enable sales to address and overcome customer objections while maximizing revenue/bookings.
• Engage with designated sales teams to provide pricing and deal structuring guidance
• Function in sales advisory capacity to coach sales on objection handling techniques, contractual options, and standard business terms.
• Function as a sales advocate to liaise with Legal and Finance business partners to address/resolve sales impediments.
• Facilitate the sales approval and/or “standardized” contract document generation processes. Ensure compliance with published sales and business approval policies.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 3-5 years of experience in Deal Desk role for a Software company.
• 7–10 years of experience in pricing, commercial strategy, or revenue management, ideally within technology, financial services, or consulting.
• Collaborate with Finance, Legal and Operations departments to optimize contract terms and close deals
• Proven ability to develop and implement customer- and value-focused pricing models..
• Self-starter, highly analytical, with sound decision-making skills.
• Strong communication and interpersonal skills; must be able to foster & maintain strong partnering relationships with sales and internal departments.
• Excellent verbal and written communication skills both in Japanese and English.
• 4‐Year University Degree is preferable.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNIT

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring Beijing Office Administrators with excellent English to help take responsibility for the success of our Beijing office and hardware certification lab. 

Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: This is an office-based role based in Beijing.

What your day will look like

• Create a professional, positive and welcoming environment for colleagues and guests
• Proactive management of front-of-house, meeting rooms and desk space
• Clerical, administrative and logistical tasks such as ordering supplies, office equipment, and processing invoices
• Creating and maintaining relationships with internal and external stakeholders
• Cross team collaboration across the company

What we are looking for

• Excellent academics
• Excellent spoken and written English skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to twice a year for company events of up to two weeks duration
• Ability to grasp our existing technical systems and suggest improvements
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Adaptability in a fast-paced, ever-changing environment

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Pension and medical insurance
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring Taipei Office Administrators with excellent English to help take responsibility for the success of our Taipei office and hardware certification lab. 

Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: This is an office-based role based in Taipei.

What your day will look like

• Create a professional, positive and welcoming environment for colleagues and guests
• Proactive management of front-of-house, meeting rooms and desk space
• Clerical, administrative and logistical tasks such as ordering supplies, office equipment, and processing invoices
• Creating and maintaining relationships with internal and external stakeholders
• Cross team collaboration across the company

What we are looking for

• Excellent academics
• Excellent spoken and written English skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to twice a year for company events of up to two weeks duration
• Ability to grasp our existing technical systems and suggest improvements
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Adaptability in a fast-paced, ever-changing environment

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Pension and medical insurance
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing. We are hiring Tokyo Office Administrators with excellent English to help take responsibility for the success of our Tokyo office.

Our office administrators are part of our global business services team which covers business services, travel and logistics, events, expense management and administration. We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: This is an office-based role based in Tokyo.

What your day will look like

• Create a professional, positive and welcoming environment for colleagues and guests
• Proactive management of front-of-house, meeting rooms and desk space
• Clerical, administrative and logistical tasks such as ordering supplies, office equipment, and processing invoices
• Creating and maintaining relationships with internal and external stakeholders
• Cross team collaboration across the company

What we are looking for

• Excellent academics
• Excellent spoken and written English skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to twice a year for company events of up to two weeks duration
• Ability to grasp our existing technical systems and suggest improvements
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Adaptability in a fast-paced, ever-changing environment

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Pension and medical insurance
• Employee Assistance Program
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Description

Keeper is hiring a driven, Implementation Engineer to join our APAC B2B Support team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while onboarding and supporting our customers as they integrate our platform into their business processes.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

As the SaaS Implementation Engineer (Dōnyū enjinia) you are responsible for guiding customers through the process of integrating and implementing Keeper within our customer’s environment, ensuring a seamless transition from onboarding to full utilization. This role involves understanding customer’s business needs, configuring our Keeper software to meet those requirements, providing technical support, and collaborating with cross-functional teams.

Responsibilities

• Collaborate with customers to understand their specific business needs and objectives for using our services, conducting thorough needs assessments to gather requirements and tailor the implementation plan accordingly
• Configure Keeper to meet the unique requirements of each customer, ensuring optimal system performance and usability while customizing features, workflows, and integrations based on customer specifications
• Develop and deliver training sessions to educate customers on using Keeper effectively and efficiently
• Communicate in Japanese and English, both verbally and in writing
• Create comprehensive documentation, user guides, and knowledge resources to support customers in using the software
• Offer continuous level 2 related technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise while proactively recognizing and rectifying project-related risks and issues, promptly escalating them when required
• Maintain accurate records of customer configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Collaborate with cross-functional teams, including product development, sales, and customer success, to ensure alignment and successful customer implementations
• Participate in internal meetings to provide insights into customer needs and help improve Keeper based on feedback
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope while maintaining consistent and transparent communication of project status and progress to internal stakeholders and customers, promptly addressing any arising issues or concerns

Requirements

• 3+ years of progressive experience in SaaS implementation, technical support, or a related role
• Hands-on experience as a Systems or Network Administrator
• Experience in SaaS deployment with security software experience preferred
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Working knowledge and hands on experience with Salesforce preferred
• Experience with Google docs and MS-office tools 
• Mac OSX, Windows & Linux administration and troubleshooting experience
• Must have strong command for Linux Shell and PowerShell
• Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
• Experience with Identity and Access Management (IAM), Privileged Access Management (PAM), and integration with Identity Providers (IdPs) such as Okta, Azure AD, or similar platforms
• Advanced knowledge in on prem/cloud/hybrid environments 
• Strong understanding of SaaS architecture, cloud technologies, and software integration
• Proficiency in programming languages, APIs, and data manipulation
• Proficiency in leading external customer engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Excellent problem-solving skills and ability to troubleshoot technical issues effectively
• Ability to work independently and as part of a team, across global regions and time zones
• Bachelor's degree in computer science, information technology, or a related field (or equivalent practical experience)

 Preferred

• PMP Certification and/or other Certifications related to SaaS or cloud technologies are a plus
• IT experience
• Versed in Python

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Keeper is seeking a highly motivated Inside Sales Representative to join our APAC B2B sales team. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while building new client relationships in this pivotal role!

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

At Keeper, the Inside Sales Account Representatives are responsible for driving new business within an assigned geography or vertical. This is a quota carrying and revenue generating position that reports to our Manager of Inside Sales. This role involves complex selling within a sales cycle period. You will gain a deep understanding of our frontline sales strategies while creating a vision that inspires customers to utilize Keeper as a trusted resource.

Responsibilities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Target new customers through cold outreach and lead generation campaigns via phone calls and emails
• Manage full sales cycle
• Communicate in Japanese and English, both verbally and in writing
• Balance scheduling sales meetings with new clients on a weekly basis
• Ensure all customers are on an active Keeper contract
• Build and create a constant pipeline of prospect customers to scope
• Act as a subject matter expert on all Keeper products, staying knowledgeable and informed of changes, updates, and new products
• Participate in cold call/role play activities and shadow cold calls with colleagues
• Develop relationships with prospect customer contacts
• Utilize additional sales resources to target and identify new business targets
• Leverage Salesforce.com database to accurately reflect pipeline and account activity
• Facilitate the proposal review process for new business opportunities

Requirements

• 3+ years of software sales experience
• Must be bilingual in Japanese and English, with excellent verbal and written communication skills
• Experience selling identity access management solutions, including PAM (privileged access management)
• An accomplished track record of selling software into IT organizations
• Salesforce experience
• Web-conference demo experience
• A track record of exceeding sales quotas
• A positive mindset, team-oriented, results driven, and organized
• Deadline and detail oriented
• Experience managing full sales cycle

Preferred

• Bachelor’s degree
• Cybersecurity experience
• Experience or knowledge of the Information Security industry is highly desired
• Excellent problem-solving skills
• Proficiency with Microsoft Office & Google Suite programs
• Experience working with a Customer Relationship Management tool is preferred, expertise with Salesforce.com is highly desired

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Keeper is hiring driven Customer Success Managers to join a high producing team within our APAC B2B sales division. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Communicate in Japanese and English, both verbally and in writing
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements 

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Experience working in IAM industry is a plus
• Undergraduate degree preferred (BA/BS)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Keeper is seeking a motivated Affiliate Marketing Manager to join our global marketing team. This role will be based in Japan and will focus on driving affiliate marketing efforts across the APAC region. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and manage communications with our affiliate partners. You’ll play a key role in establishing Keeper’s brand voice, highlighting product features, and optimizing marketing strategies to maximize visibility and impact.

About Keeper

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

For this Affiliate Marketing Manager role, you will be responsible for developing and managing relationships with affiliate partners across the APAC region. You’ll drive partner acquisition, optimize campaign performance, and ensure brand consistency across all affiliate communications. This role requires strong communication skills and a results-driven mindset.

Responsibilities

• Manage the day-to-day needs and growth of the affiliate program, which is inclusive of
• evaluating, forecasting, and executing current and new revenue driving opportunities
• Collect and distribute assets to publishers, adding screenshots of ongoing placements to the calendar/tracker, and auditing current campaigns to make sure they are live within the network and on publisher sites
• Manage weekly and monthly calls with vendors to discuss program growth and exposure opportunities
• Develop and deliver weekly performance reports during internal meetings, highlighting progress against goals, key affiliate placements secured, and upcoming promotional opportunities
• Book upcoming placements in accordance with allocated budget
• Communicate in Japanese and English, both verbally and in writing
• Identify new partnership opportunities and proactively reach out to and follow up with potential partners on a daily basis
• Manage operational aspects of the affiliate program, including but not limited to billing, reporting, publisher screening/approvals, offer creation and creative asset management

Requirements

• 2+ years of affiliate marketing experience with a strong understanding of affiliate networks, tracking platforms, and performance-based marketing strategies
• Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills
• Proven ability to build and manage relationships with affiliate partners and publishers, specifically within the APAC region
• Proficiency in tools such as Google Analytics, Excel, Tableau and affiliate tracking platforms (e.g., Rakuten, Impact, CJ, Awin)
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent organizational and project management skills, with the ability to manage multiple campaigns and deadlines
• Comfortable presenting performance updates and insights to stakeholders
• Self-motivated, detail-oriented and capable of working independently in a remote or hybrid environment
• Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred)

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description

Keeper is hiring a driven, English speaking Account Manager, with a heavy focus on New Zealand and Australian accounts to join a high producing team within our APAC B2B sales division. Candidates must be able to work from our Tokyo, Japan office for eligibility.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper Security

Keeper Security APAC 株式会社 ("Keeper") is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

Join an elite group of proven performers and highly successful Account Manager professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Account Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.

Responsibilities

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Carry a revenue quota to meet or exceed sales targets within assigned accounts (primarily in New Zealand and Australia)
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Ability to communicate in English with an emphasis on technology and business acumen, both verbally and in writing
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cybersecurity advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security’s own Account Management programs and processes; insist on excellence in our own AM initiatives
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements 

• 3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion)
• Must have English language proficiency for business purposes, with excellent verbal and written communication skills, Japanese professional language proficiency is preferred
• Experience selling into New Zealand and Australian markets with proven success
• Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
• Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
• Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver
• Aptitude for learning software; strong with business applications
• Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
• Working knowledge of Salesforce.com
• Undergraduate degree preferred (BA/BS)
• Experience working in IAM industry is a plus

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.