Job Description

Job Title: Specialist, Payroll Design  - JG 4
Reports to: Senior Manager ,  Payroll

Level: 4
Experience: 8–10 Years

Location: Bangkok

Role Purpose:
Payroll Service Design, Governance & Continuous Improvement is responsible for designing, maintaining, and enhancing the global payroll operational framework. This role ensures payroll operations are robust, efficient, and scalable by establishing strong SLAs, KPIs, governance controls, and a disciplined culture of continuous improvement.

A key element of this responsibility is to lead and embed these standards into all payroll projects, including system implementations, vendor transitions, and global expansions. By acting as the critical bridge between strategic design and operational execution, this role translates global payroll standards into practical, future-proof ways of working, ensuring consistent service delivery, financial accuracy, and audit readiness across all initiatives.

Key Responsibilities:

• Payroll Operating Framework & Governance
  • Own, maintain, and enhance the global payroll operating model, standard operating procedures (SOPs), process maps, and escalation frameworks.
  • Define and manage global payroll calendars and cut-off schedules.
  • Maintain the payroll governance and control framework, including approval matrices, segregation of duties, and the risk & control register.
  • Ensure all regional teams and external vendors adhere to defined global standards.
• Performance Management (SLA & KPI Oversight)
  • Design, implement, and manage a comprehensive global SLA and KPI framework covering accuracy, timeliness, first-time-right rates, and cost efficiency.
  • Produce and analyze monthly performance dashboards to track trends and identify service gaps.
  • Lead root-cause analysis for performance issues and drive corrective action plans.
• Audit, Compliance & Risk Management
  • Act as the primary point of coordination for all internal and external payroll audits (Internal Audit, External Audit, SOC1/ISAE).
  • Ensure perpetual audit readiness across the global payroll function.
  • Track, manage, and ensure timely closure of all audit findings and control action items.
• Continuous Improvement & Process Excellence
  • Establish and own the Payroll Continuous Improvement (CI) framework, identifying opportunities for automation, standardization, and simplification.
  • Lead CI initiatives (e.g., Lean, Six Sigma, Kaizen) to eliminate high-volume manual tasks, rework, errors, and process bottlenecks.
  • Quantify, track, and report on benefits realization, including reduced error rates, shorter cycle times, cost savings, and improved employee experience.
  • Foster a culture of continuous improvement across the payroll and accounting teams.
• Project, Change & Vendor Management
  • Serve as the payroll Subject Matter Expert (SME) for key projects, including system upgrades, vendor transitions, and country expansions.
  • Support User Acceptance Testing (UAT), cutover planning, and hypercare support to ensure successful project implementations.
  • Govern vendor performance through SLA tracking, preparing Quarterly Business Review (QBR) materials, and driving service improvement plans (SIPs).
  • Act as a central coordination point for resolving cross-regional operational issues.
• Payroll & Accounting Alignment
  • Partner closely with the Payroll Accounting team to ensure clear ownership and seamless handoffs between payroll processing and accounting activities.
  • Align on and reinforce controls impacting the general ledger (GL) and balance sheet integrity.
  • Support governance of payroll-to-GL reconciliation processes and escalate accounting-impacting issues.

Key Stakeholders:

• Head of Payroll Operations & Payroll Accounting
• Regional Payroll Managers & Teams
• Head of Payroll Accounting & Finance Controllers
• HR Operations, HRIT, and Shared Services Leadership
• Internal & External Audit Teams
• Payroll Vendors and Technology Partners

Success Measures (KPIs):

• Service Delivery: Consistent achievement or improvement against all payroll SLAs and KPIs (accuracy, on-time delivery).
• Quality & Efficiency: Measurable reduction in rework, retro payments, and manual processing time.
• Governance: Reduction in audit findings and strengthened control compliance.
• Improvement: Tangible benefits delivered through process simplification, automation, and standardization projects.
• Stakeholder Satisfaction: Positive feedback from regional and functional leaders on governance and support effectiveness.

Required Experience & Qualifications:

Experience:

• 7–8 years of progressive experience within global payroll operations, payroll project management, governance, or payroll accounting.
• Hands-on experience designing SLAs/KPIs, driving process improvement initiatives, and supporting large-scale payroll transformations.
• Proven experience managing outsourced payroll vendors and multi-country payroll models.
• Practical exposure to major payroll platforms (e.g., Workday, SAP, ADP, CloudPay, Dayforce).

Skills & Competencies:

• Analytical Acumen: Expert ability in data analysis, KPI design, trend spotting, and root-cause analysis.
• Process Excellence: Strong skills in process mapping, re-engineering, and methodologies like Lean or Six Sigma.
• Structured Governance: A meticulous and structured approach to documentation, controls, and risk management.
• Influential Leadership: Ability to lead, influence, and drive change without direct authority in a complex, matrixed environment.
• Communication: Exceptional verbal and written communication skills, capable of engaging effectively with technical teams, vendors, and senior leadership.
• Problem-Solving: A proactive and strategic problem-solver with a focus on designing sustainable, scalable solutions.

Top 5 Strategic Contributions for Payroll & Payroll Accounting

1. Establish a Unified Framework of Governance & Control

This role will create a single source of truth for how payroll is run, creating clarity and reducing risk for both operations and accounting teams.

• For Payroll Ops: Clear SOPs, escalation paths, and defined controls reduce ambiguity and prevent errors.
• For Payroll Accounting: A robust control framework and segregation of duties ensure the integrity of data flowing into the General Ledger (GL), making reconciliations smoother and more reliable.
• Result: A standardized, audit-ready environment that builds confidence with Finance and Internal Audit. 

2. Drive Data-Driven Performance Management with SLAs & KPIs

The manager will move the organization from reactive problem-solving to proactive performance management by implementing a clear metrics framework.

• For Payroll Ops: Metrics like First-Time-Right and retro correction rates directly measure process quality and pinpoint areas for improvement.
• For Payroll Accounting: Shared metrics on payroll accuracy provide an early warning system for potential accounting issues, allowing for proactive resolution before the books are closed.
• Result: Objective performance visibility that aligns both teams on shared goals of accuracy and timeliness.

3. Embed Continuous Improvement (CI) to Eliminate Manual Work & Rework

This role will systematically identify and eliminate the root causes of inefficiency that plague both departments.

• For Payroll Ops: Targeting high-volume manual tasks and error-prone steps directly reduces the operational burden and frees up capacity.
• For Payroll Accounting: Reducing rework and errors in payroll processing means fewer correcting journals and less time spent investigating discrepancies.
• Result: A more efficient function with lower costs, faster cycle times, and less frustration for both teams.

4. Champion Strategic Automation and Technology Optimization

The manager will act as a key driver for leveraging technology to create a seamless flow of accurate data from HR to Payroll to Accounting.

• For Payroll Ops: Identifying automation opportunities for data validation, report generation, and payment processing.
• For Payroll Accounting: Ensuring system upgrades and new tools are designed with seamless payroll-to-GL reconciliation in mind, automating data feeds wherever possible.
• Result: Reduced manual intervention, minimized risk of human error, and a more streamlined E2E process. 

5. Serve as the Central Hub for Vendor & Project Governance

This role ensures that external partners and internal projects deliver value and adhere to the organization's standards, rather than creating new problems.

• For Payroll Ops: Rigorous vendor SLA management and QBRs ensure service quality and hold partners accountable.
• For Payroll Accounting: By acting as the payroll SME on projects (e.g., system changes, new country expansions), the manager ensures that accounting requirements for controls and data integrity are "baked in" from the start, not added as an afterthought.
• Result: Successful, low-risk implementations and a predictable, high-quality service from vendors. 

#payroll #shanghai #beijing #hongkong #budapest #dublin #kualalumpur #malta #amsterdam #oslo #manila #warsaw #moscow #saintpetersburg #singapore #seoul #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #newdelhi #bangalore #india #yokohama  

This position is based in Bangkok, Thailand (Relocation package is provided)

Get to Know our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. 

In this Role, you'll get to:

• Architect and develop highly scalable, mission-critical backend systems, owning major parts of Agoda’s platform from long-term vision down to implementation details.
• Write exemplary code, raise the engineering bar, and provide hands-on technical leadership that positively impacts 40+ engineers.
• Define architecture for critical systems and lead large-scale cross-team initiatives that improve service quality, code quality, and technical design.
• Drive organization-wide excellence in observability, testing, debugging, and software quality through strong engineering fundamentals and data-informed decisions.
• Identify and implement optimizations across the stack to improve cost, efficiency, delivery velocity, and developer happiness.
• Foster inclusive collaboration, unblock teams, influence technical roadmaps, and clearly communicate complex technical trade-offs to business stakeholders and senior leadership.

What you'll Need to Succeed:

• 10+ years of experience in software engineering, with deep hands-on technical expertise and strong architectural leadership.
• Proven ability to design and evolve architecture across multiple teams, platforms, or critical system domains.
• Strong experience owning production services end-to-end, including design, development, deployment, monitoring, and long-term evolution.
• Demonstrated success leading large-scale technical initiatives in complex engineering organizations.
• Expertise in software quality practices, testing strategy, engineering metrics, observability, debugging, system reliability, and operational excellence.
• Strong backend engineering skills, with proficiency in languages such as Kotlin, Scala, or Java.
• Broad engineering understanding beyond backend, including awareness of trade-offs across frontend, mobile, and data analytics.
• Curiosity and passion for staying up to date with new technologies, technical improvements, and open-source advancements.
• Ability to perform deep research, evaluate complex problems, and make sound technical decisions.
• Strong communication skills, with the ability to explain complex technical details and trade-offs to stakeholders at all levels.
• Proven ability to influence technical direction without relying solely on formal authority.
• Track record of mentoring engineers, fostering collaboration, and building a culture of feedback and continuous improvement.
• Comfortable working both independently and collaboratively, with the ability to balance strategic thinking and hands-on execution.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

What We Offer

Full Relocation and Onboarding Support:

• Visa sponsorship for you and your family
• Flights, settling-in allowance, and temporary housing
• Dedicated relocation and settling-in advisors
• Relocation buddy program and community events

Family & Expat Benefits:

• Partner & children support (school search, legal, etc.)
• International health insurance
• Flexible home visit support

Agoda Perks:

• Hybrid working (Bangkok HQ)
• Professional growth and learning budget
• Employee resource groups for every culture and background

Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok: https://careersatagoda.com/agodans-in-bangkok/

Agoda’s Engineering Blog: https://medium.com/agoda-engineering

 #UnitedKingdom #London #UnitedStates #Seattle #SanFrancisco #NewYork #SanJose #Sunnyvale #Austin #MountainView #Chicago #SanDiego #SantaClara #Bellevue #Redmond #LosAngeles #Fremont #Atlanta #Boston #Brooklyn #Charlotte #Plano #Denver #SanMateo #Irving #Dallas #PaloAlto #Raleigh #Bentonville #Pittsburgh #Cupertino #JerseyCity #Kirkland #Germany #Berlin #Munich #Canada #Toronto #Vancouver #Montreal #Singapore #Singapore #Brazil #SãoPaulo #Australia #Sydney #Melbourne #Israel #TelAviv #Spain #Madrid #Barcelona #Indonesia #Jakarta #Poland #Warsaw #Cracow #Wrocław #France #Paris #Netherlands #Amsterdam #Argentina #BuenosAires #Sweden #Stockholm #Ireland #Dublin #China #Shanghai #Beijing #Switzerland #Zurich #Taiwan #TaipeiCity #Bulgaria #Sofia #Mexico #MexicoCity #Japan #Tokyo #Georgia #Kazakhstan #Armenia #UnitedArabEmirates #Belarus #Uzbekistan #Kyrgyzstan #Vietnam #London #IT #4 #5 #LI-Hybrid

This position is based in Bangkok, Thailand (Relocation package is provided)

Get to Know our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. 

In this Role, you'll get to:

• Architect and develop highly scalable, mission-critical backend systems, owning major parts of Agoda’s platform from long-term vision down to implementation details.
• Write exemplary code, raise the engineering bar, and provide hands-on technical leadership that positively impacts 40+ engineers.
• Define architecture for critical systems and lead large-scale cross-team initiatives that improve service quality, code quality, and technical design.
• Drive organization-wide excellence in observability, testing, debugging, and software quality through strong engineering fundamentals and data-informed decisions.
• Identify and implement optimizations across the stack to improve cost, efficiency, delivery velocity, and developer happiness.
• Foster inclusive collaboration, unblock teams, influence technical roadmaps, and clearly communicate complex technical trade-offs to business stakeholders and senior leadership.

What you'll Need to Succeed:

• 10+ years of experience in software engineering, with deep hands-on technical expertise and strong architectural leadership.
• Proven ability to design and evolve architecture across multiple teams, platforms, or critical system domains.
• Strong experience owning production services end-to-end, including design, development, deployment, monitoring, and long-term evolution.
• Demonstrated success leading large-scale technical initiatives in complex engineering organizations.
• Expertise in software quality practices, testing strategy, engineering metrics, observability, debugging, system reliability, and operational excellence.
• Strong backend engineering skills, with proficiency in languages such as Kotlin, Scala, or Java.
• Broad engineering understanding beyond backend, including awareness of trade-offs across frontend, mobile, and data analytics.
• Curiosity and passion for staying up to date with new technologies, technical improvements, and open-source advancements.
• Ability to perform deep research, evaluate complex problems, and make sound technical decisions.
• Strong communication skills, with the ability to explain complex technical details and trade-offs to stakeholders at all levels.
• Proven ability to influence technical direction without relying solely on formal authority.
• Track record of mentoring engineers, fostering collaboration, and building a culture of feedback and continuous improvement.
• Comfortable working both independently and collaboratively, with the ability to balance strategic thinking and hands-on execution.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

What We Offer

Full Relocation and Onboarding Support:

• Visa sponsorship for you and your family
• Flights, settling-in allowance, and temporary housing
• Dedicated relocation and settling-in advisors
• Relocation buddy program and community events

Family & Expat Benefits:

• Partner & children support (school search, legal, etc.)
• International health insurance
• Flexible home visit support

Agoda Perks:

• Hybrid working (Bangkok HQ)
• Professional growth and learning budget
• Employee resource groups for every culture and background

Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok: https://careersatagoda.com/agodans-in-bangkok/

Agoda’s Engineering Blog: https://medium.com/agoda-engineering

#India #Bengaluru #Hyderabad #Pune #Chennai #Noida #Mumbai #Gurgaon #NewDelhi #Kochi #Coimbatore #Gurugram #UnitedKingdom #London #UnitedStates #Seattle #SanFrancisco #NewYork #SanJose #Sunnyvale #Austin #MountainView #Chicago #SanDiego #SantaClara #Bellevue #Redmond #LosAngeles #Fremont #Atlanta #Boston #Brooklyn #Charlotte #Plano #Denver #SanMateo #Irving #Dallas #PaloAlto #Raleigh #Bentonville #Pittsburgh #Cupertino #JerseyCity #Kirkland #Germany #Berlin #Munich #Canada #Toronto #Vancouver #Montreal #Singapore #Singapore #Brazil #SãoPaulo #Australia #Sydney #Melbourne #Israel #TelAviv #Spain #Madrid #Barcelona #Indonesia #Jakarta #Poland #Warsaw #Cracow #Wrocław #France #Paris #Netherlands #Amsterdam #Argentina #BuenosAires #Sweden #Stockholm #Ireland #Dublin #China #Shanghai #Beijing #Switzerland #Zurich #Taiwan #TaipeiCity #Bulgaria #Sofia #Mexico #MexicoCity #Japan #Tokyo #IT #4 #5 #LI-Hybrid

This position is based in Bangkok, Thailand (Relocation package is provided)

Get to Know our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. 

In this Role, you'll get to:

• Architect and develop highly scalable, mission-critical backend systems, owning major parts of Agoda’s platform from long-term vision down to implementation details.
• Write exemplary code, raise the engineering bar, and provide hands-on technical leadership that positively impacts 40+ engineers.
• Define architecture for critical systems and lead large-scale cross-team initiatives that improve service quality, code quality, and technical design.
• Drive organization-wide excellence in observability, testing, debugging, and software quality through strong engineering fundamentals and data-informed decisions.
• Identify and implement optimizations across the stack to improve cost, efficiency, delivery velocity, and developer happiness.
• Foster inclusive collaboration, unblock teams, influence technical roadmaps, and clearly communicate complex technical trade-offs to business stakeholders and senior leadership.

What you'll Need to Succeed:

• 10+ years of experience in software engineering, with deep hands-on technical expertise and strong architectural leadership.
• Proven ability to design and evolve architecture across multiple teams, platforms, or critical system domains.
• Strong experience owning production services end-to-end, including design, development, deployment, monitoring, and long-term evolution.
• Demonstrated success leading large-scale technical initiatives in complex engineering organizations.
• Expertise in software quality practices, testing strategy, engineering metrics, observability, debugging, system reliability, and operational excellence.
• Strong backend engineering skills, with proficiency in languages such as Kotlin, Scala, or Java.
• Broad engineering understanding beyond backend, including awareness of trade-offs across frontend, mobile, and data analytics.
• Curiosity and passion for staying up to date with new technologies, technical improvements, and open-source advancements.
• Ability to perform deep research, evaluate complex problems, and make sound technical decisions.
• Strong communication skills, with the ability to explain complex technical details and trade-offs to stakeholders at all levels.
• Proven ability to influence technical direction without relying solely on formal authority.
• Track record of mentoring engineers, fostering collaboration, and building a culture of feedback and continuous improvement.
• Comfortable working both independently and collaboratively, with the ability to balance strategic thinking and hands-on execution.
• Bachelor’s degree in Computer Science, Engineering, or a related field.

What We Offer

Full Relocation and Onboarding Support:

• Visa sponsorship for you and your family
• Flights, settling-in allowance, and temporary housing
• Dedicated relocation and settling-in advisors
• Relocation buddy program and community events

Family & Expat Benefits:

• Partner & children support (school search, legal, etc.)
• International health insurance
• Flexible home visit support

Agoda Perks:

• Hybrid working (Bangkok HQ)
• Professional growth and learning budget
• Employee resource groups for every culture and background

Get to know first-hand testimonials of Agodans relocating from around the world to Bangkok: https://careersatagoda.com/agodans-in-bangkok/

Agoda’s Engineering Blog: https://medium.com/agoda-engineering

#India #Bengaluru #Hyderabad #Pune #Chennai #Noida #Mumbai #Gurgaon #NewDelhi #Kochi #Coimbatore #Gurugram #UnitedKingdom #London #UnitedStates #Seattle #SanFrancisco #NewYork #SanJose #Sunnyvale #Austin #MountainView #Chicago #SanDiego #SantaClara #Bellevue #Redmond #LosAngeles #Fremont #Atlanta #Boston #Brooklyn #Charlotte #Plano #Denver #SanMateo #Irving #Dallas #PaloAlto #Raleigh #Bentonville #Pittsburgh #Cupertino #JerseyCity #Kirkland #Germany #Berlin #Munich #Canada #Toronto #Vancouver #Montreal #Singapore #Singapore #Brazil #SãoPaulo #Australia #Sydney #Melbourne #Israel #TelAviv #Spain #Madrid #Barcelona #Indonesia #Jakarta #Poland #Warsaw #Cracow #Wrocław #France #Paris #Netherlands #Amsterdam #Argentina #BuenosAires #Sweden #Stockholm #Ireland #Dublin #China #Shanghai #Beijing #Switzerland #Zurich #Taiwan #TaipeiCity #Bulgaria #Sofia #Mexico #MexicoCity #Japan #Tokyo #IT #4 #5 #LI-Hybrid

Get To Know Our Team:

We’re building and operating Agoda’s high‑performance analytics platform that powers BI and product decisioning at scale. Our team partners closely with Data Engineering, BI, and Product to deliver governed, reliable, and cost‑efficient analytical data services. We work hands-on with distributed systems in production, with strong engineering ownership (SLOs, observability, incident response) and the opportunity to contribute back to open source.

The Opportunity:

This role is for an experienced backend engineer to design, build, and operate our StarRocks-based analytics platform. You’ll drive scalable, low‑latency analytical services with high concurrency and sub‑second query performance, while extending StarRocks capabilities and improving platform reliability and efficiency. The scope is open from Senior through Principal, depending on impact and leadership.

What You’ll Do:

• Design, implement, and operate StarRocks clusters to support high concurrency and sub‑second analytical queries at scale.
• Plan and execute StarRocks upgrades and patch rollouts with minimal downtime (canary/blue‑green), including compatibility validation, regression testing, and rollback plans.
• Develop features, extensions, and performance improvements to increase StarRocks stability and throughput; contribute upstream when broadly useful.
• Build backend services and tooling around StarRocks for ingestion, connectors, governance, and observability.
• Optimize query performance using materialized views, partitioning, statistics, and resource groups; make cost/performance trade‑offs.
• Implement multi‑tenant controls, RBAC, auditing, and data protection to ensure governed access.
• Automate operations (provisioning, autoscaling, backup/restore, upgrades) using Kubernetes and Infrastructure as Code.
• Collaborate with Data Engineering, BI, and Product on data modeling and semantic layers.
• Define and monitor SLOs, build dashboards, participate in on‑call rotations, and lead performance/reliability incident response.

Required Qualifications:

• 6+ years of backend engineering and/or distributed systems experience (or equivalent impact).
• Expert proficiency in modern C++ (C++17/20), especially for performance‑critical systems (concurrency, memory management, templates, profiling).
• Strong foundations in algorithms, concurrency, networking, and Linux systems.
• Hands-on experience with at least one MPP/OLAP system such as StarRocks, ClickHouse, Presto/Trino, Druid, Pinot, Doris, Impala, etc.
• Practical expertise in query tuning and columnar analytics concepts (e.g., vectorized execution, statistics, cost-based optimization).
• Proven experience operating distributed systems in production (monitoring, alerting, incident response, capacity planning).
• Experience with containers and orchestration (Docker, Kubernetes) and Infrastructure as Code (Terraform/Helm/Ansible).
• Strong communication skills and ability to partner effectively across platform, BI, and infrastructure teams.

Preferred Qualifications:

• Direct experience with StarRocks internals (FE/BE), materialized views, tablet management, and Lakehouse/Iceberg integration.
• Contributions to open-source OLAP/DBMS projects (StarRocks or related ecosystems).
• Experience building streaming ingestion (Kafka, Flink) and batch ingestion (Spark) into OLAP stores.
• Knowledge of data governance, security, and compliance for analytics platforms.
• Familiarity with cloud object storage and Lakehouse table formats (Iceberg, Delta, Hudi) and S3/GCS-compatible storage.
• Deep performance tuning experience (profilers, SIMD/vectorization, CPU/memory optimization).

#Bangkok #Thailand

About the Role:  

Veeam, following its acquisition of Securiti AI - the leader in AI-powered data security posture management (DSPM) - is seeking a Senior Sales Engineer to drive technical leadership in our sales team, focusing on the Securiti AI portfolio. You will partner with a Securiti Sales Specialist and support 3–5 Account Executives and Veeam Solution Engineers as the technical subject matter expert. 

You will guide customers from needs assessment to solution design, delivering hands-on demos and proof-of-concepts to showcase value. Success in this role requires strong technical skills and the ability to build trust with clients. 

What You’ll Do: 

• Act as the primary technical contact for Securiti AI solutions during the sales cycle
• Lead technical discussions and deliver customized security solutions
• Address customer needs in data discovery, posture management, and compliance
• Design and present product demonstrations and proof-of-concepts
• Collaborate with product, engineering, and customer success teams to ensure smooth transitions 

What You’ll Bring: 

• Significant experience in pre-sales or sales engineering
• Strong understanding of data and/or cloud security
• Effective communicator with both technical and business stakeholders
• 10+ years technical sales experience in security
• 15+ years in Software/SaaS/Enterprise technical sales
• Hands-on experience with AWS, Azure, or GCP
• Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
• Experience with DSPM frameworks, Linux, Kubernetes, or cloud data systems
• Relevant certifications (CISSP, CISM, or cloud-specific) 

This position is based in Bangkok, Thailand. (Relocation support is provided)

Get to Know Our Team 

The Data department oversees Agoda’s data-related platform and infrastructure capabilities, enabling the company to make better decisions and operate reliably at scale. Our goal is to empower teams across Agoda through resilient, secure, and high-performing systems that support development, deployment, and operations across a complex technology landscape. 

Within the department, the platform engineering team is responsible for building and operating critical infrastructure that powers Agoda’s private cloud environment. This includes large-scale Kubernetes platforms across multiple data centers, continuous delivery capabilities, service-to-service connectivity, observability, secrets management, and foundational security controls. We work closely with engineering, security, and infrastructure partners to ensure our platforms are secure, scalable, and easy to use. 

As Agoda continues to evolve its platform capabilities, we are also expanding our focus to Platform Identity Access Management (PIAM) — a strategic initiative that will strengthen authentication and authorization across Kubernetes, virtual machines, bare metal servers, laptops, and mobile devices. This work will play a key role in improving platform security, compliance, and operational consistency across the organization. 

The Opportunity 

As a Senior Lead Engineer, you will drive the architecture, implementation, and operational excellence of Agoda’s private cloud platform while leading strategic initiatives that improve scalability, reliability, security, and delivery velocity across the Data department. 

This role is ideal for a highly experienced and deeply hands-on platform engineering leader who thrives on solving complex distributed systems challenges at scale. You will provide technical leadership across large multi-cluster Kubernetes environments, improve deployment and observability capabilities, strengthen secrets and key management practices, and lead Agoda’s Platform Identity Access Management (PIAM) initiative from early architecture through implementation. 

This is a senior individual contributor role with significant technical ownership. While you will influence engineering standards and support other engineers, the role is strongly execution-focused and requires substantial hands-on contribution in design, coding, automation, and operational problem solving. 

You will work closely with developers, platform teams, security stakeholders, and engineering leaders to shape the future of Agoda’s infrastructure platform and enable teams to build and operate securely and efficiently. 

In This Role, You’ll Get To 

• Design, lead, and evolve Agoda’s private cloud platform architecture across multiple data centers, with a strong focus on scalability, resilience, performance, and operational excellence. 

• Lead the operation and continuous improvement of large-scale Kubernetes environments spanning multiple clusters and regions. 

• Drive architectural decisions around cluster networking, service communication, and platform reliability in high-demand distributed environments. 

• Contribute directly to the implementation of platform capabilities through hands-on coding, automation, and system design. 

• Improve continuous delivery and deployment capabilities to enable reliable, low-friction software releases from source control to production. 

• Support and enhance progressive delivery practices such as canary rollouts, deployment health monitoring, and uptime protection. 

• Lead the adoption and evolution of service mesh capabilities, including traffic management, service connectivity, and platform observability. 

• Define and improve secrets and key management practices using platforms such as HashiCorp Vault, AWS SSM, and KMS, ensuring strong security and audit readiness. 

• Drive compliance-aligned infrastructure capabilities to support internal controls, audit requirements, and future financial-grade security expectations. 

• Lead the design and execution of Agoda’s Platform Identity Access Management (PIAM) initiative, expanding identity and access controls beyond Kubernetes to cover VMs, bare metal infrastructure, laptops, mobile devices, and other platform connections. 

• Partner with security, infrastructure, and engineering stakeholders to gather requirements, define architecture, and develop a roadmap for PIAM implementation. 

• Solve complex technical challenges across platform engineering, infrastructure automation, distributed systems, security, and reliability. 

• Set a high technical bar through strong engineering judgment, code quality, system design, and operational excellence. 

• Capture, document, and share best practices to improve platform consistency, maintainability, and engineering effectiveness. 

What You’ll Need to Succeed 

• Extensive experience in platform engineering, infrastructure engineering, site reliability engineering, or DevOps roles in large-scale production environments. 

• Proven experience in senior, staff, principal, or equivalent technical leadership roles with significant system ownership and architectural responsibility. 

• Strong hands-on expertise with Kubernetes and containerized platforms, including operating multi-cluster or multi-region environments at scale. 

• Strong software engineering ability with hands-on coding experience in Golang; proficiency in Python, Bash, or Shell scripting is also highly valuable. 

• Proven ability to design, build, and operate robust platform systems through code, not only through architecture or coordination. 

• Strong experience designing, building, and operating complex distributed systems with high reliability and performance requirements. 

• Strong understanding of networking, service-to-service communication, and infrastructure architecture in large distributed environments. 

• Experience leading and improving continuous delivery / CI/CD capabilities and deployment workflows for engineering organizations. 

• Hands-on experience with service mesh technologies such as Istio, and a solid understanding of traffic management and platform observability patterns. 

• Strong experience with secret management, encryption, and platform security controls, including technologies such as HashiCorp Vault, AWS SSM, and KMS or equivalent solutions. 

• Experience working with compliance, audit, or security-sensitive infrastructure requirements. 

#Bengaluru #Hyderabad #Pune #Chennai #Gurugram #Singapore #Seattle #SanFrancisco #SanJose #Bellevue #Redmond #Austin #NewYorkCity #Toronto #Vancouver #London #Dublin #Amsterdam #Berlin #Munich #Warsaw #Kraków #Wrocław #Prague #Brno #Barcelona #Madrid #Stockholm #Zurich #TelAviv #Sydney #Melbourne #Tokyo #Osaka #Seoul #Taipei #Hsinchu #Hong Kong #Shenzhen #Shanghai #Beijing #Hangzhou #HoChiMinhCity #Hanoi #KualaLumpur #Cyberjaya #Bangkok #Jakarta #SãoPaulo #MexicoCity #Oakland #SantaClara #Sunnyvale #MountainView #PaloAlto #SanDiego #LosAngeles #Boston #Chicago #Denver #Raleigh #Durham #Portland #Washington #Arlington #Dallas #Plano #Atlanta #Montreal #Ottawa #Waterloo #Calgary #Manchester #Cambridge #Bristol #Edinburgh #Cork #Utrecht #Eindhoven #Frankfurt #Hamburg #Cologne #Gdańsk #Poznań #Lisbon #Porto #Copenhagen #Helsinki #Oslo #Vienna #Budapest #Bucharest #Tallinn #Vilnius #Kaunas #Noida #Mumbai #Kochi #Coimbatore #Canberra

Get to Know Our Team

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity

We are looking for candidates with a passion for corporate technology and experience in Identity and Access Management (IAM) to join our team in Bangkok. This role offers excellent growth opportunities in a multicultural environment. 

Responsibilities:

- Support business access requirements on multiple systems. 

- Resolve day-to-day issues assigned to the GSD Operations team. 

- Design, implement, and manage user access controls and permissions. 

- Oversee the user provisioning lifecycle in the company 

- Automate identity and roles provisioning and de-provisioning processes. 

- Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models. 

- Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA. 

- Take on long-term projects in addition to daily tasks, allowing for growth and development. 

- Make quick decisions, implement standards, and best practices to improve support processes. 

Requirements:

- Fluent in English. 

- Enthusiastic team player. 

- Critical thinker – likes to challenge and ask questions 

- Minimum 4 years of experience in IT Helpdesk, IT Operations support, or as an IAM Analyst. 

- Background in “no code” automations and working with APIs. 

- Solid knowledge of SQL Database Server and query commands. 

- Good knowledge of Okta or similar Identity Providers (IDP). 

- Good knowledge of Active Directory management tools, Exchange, and SharePoint. 

- Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365. 

- Customer service-minded with great communication and interpersonal skills. 

- Strong organizational and time management skills, analytical skills, attention to detail, and accuracy. 

- Must demonstrate ownership and be both proactive and reactive. 

In this Role, you’ll get to:

• Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing hotel partners).  

• Be responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country  

• Proactively engages Agoda's supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value.  

• Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth.  

• Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner.  

• Maintains meaningful & high-frequency engagement with supply partners, including a minimum of one face-to-face interaction a quarter.  

• Responds to the needs and requests of hotel partners in a timely and effective manner.  

• Is capable of handling both input and output KPIs and achieves their individual KPIs with minimal supervision from an Area Manager.  

What you’ll Need to Succeed: 

• Bachelor’s degree  

• Minimum 3 years of experience in business development and/or account management  

• Strong interpersonal skills & ability to influence both external / internal stakeholders  

• Experience in internet/e-commerce preferred  

• Ability to convince  senior stakeholders with insight from data  and problem-solving skills 

• Team player with a professional “get it done” attitude and work ethic  

• Proven success in acquiring, building & maintaining long term customer relationships  

• Adapts well to change and able to work in a fast-paced environment.  

• Ability to create new, innovative ideas, and drive workstream to create impact from those ideas.   

• Strong Proficiency in English  

It’s great if you have:  

• Experience in Travel industry  

The Opportunity: 

As Area Manager, your main objectives will be to develop and execute an area-level or segment-level strategy, based on data and market knowledge, and to drive significant business growth. You will also be responsible for providing guidance and leadership to account management teams and for delivering targets and growth expectations that form a key part of Agoda’s business goals. To do so, you bring excellent analytical skills, strong account and client management experience, a successful record of sustainable performance and the capacity to lead, motivate, coach and mentor teams. 

 In this Role, you'll get to:  

• Lead the implementation of market strategy in Thailand. 

• Lead, inspire, coach and develop teams to grow our local business. 

• Implement strategies with top partners to enhance productivity and opportunities to maintain a competitive advantage. 

• Deliver on country commercial and profitability targets. 

• Work with market leadership on strategic planning and establishing objectives. Develop KPIs to drive strategic priorities. 

• Develop and own relationships with key decision makers at hotels, technology partners and other local or regional partners. 

• Be a champion for the team. Pitch new ideas backed by business case, recommend changes and/or request additional support for commercial improvements. 

• Attend and participate in relevant industry events. 

What you'll Need to Succeed: 

• More than 6 years of professional experience 

• Proven strong leadership skills, team leader and team player is a must 

• Past success in mentoring and building results-oriented and solutions-focused teams that cater to strong team dynamics and collaboration as well as long-term partner relationships 

• Relevant sales, business development or general management experience 

• Deep numerical and analytical skills and attention to details 

• Strong communications skills to articulate direction, value proposition and recommended solutions to both external partners and internal stakeholders 

• A curious mindset, energized by and adapt well to changes 

• Be creative and innovative 

• Professional “get it done” attitude and work ethic 

• Experience in e-commerce, online or tech business preferred 

• Fluency in English is required 

It's Great if you have: 

• Travel-related or OTA experience a bonus 

Associate director - Flights Marketing 

Get to Know our Team:   

The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world. 

In this role, you’ll get to:  

• Co-own the flights PnL with Product counterparts  

• Define the overall Marketing Strategy for Flights Vertical  

• Execute the strategy: spearhead the development, execution, and optimization for growing Agoda’s Flights business on different channels (e.g., CRM, Paid Peformance marketing, pricing) 

• Guide, coach and manage a team who   

• Conduct end-to-end analysis of large, complex datasets related to channel performance, user behavior, and market trends, translating raw data into actionable insights 

• Develop hypotheses, design experiments (e.g., A/B tests), and build structured analyses to rigorously evaluate campaign effectiveness and drive data-driven decisions for channel growth 

• Partner closely with various business functions, especially Marketing Accommodation, Flights product and flights supply, to identify opportunities, analyze, and interpret trends or patterns in complex data sets using different techniques and tools such as SQL or Tableau to drive meaningful initiatives  

• Monitor and report on the effectiveness of business initiatives, providing insights and recommendations for continuous improvement. 

• Communicate complex findings, performance updates, and strategic recommendations clearly and concisely to key stakeholders, including senior management 

• Lead, mentor, and develop a team of analysts and managers; participate in hiring and onboarding new team members. 

What you’ll need to succeed:  

• Extensive Experience: 10+ years in Data Analyst position or otherwise in projects involving big data — preferably in the tech, e-commerce, or digital marketing industry.  Experience in articulating strategic issues and negotiating with C-level executives – experience in leading strategy consulting projects  

• Bachelor's degree in computer science/Statistics/Math or Engineering or Economics and Finance 

• Data-Driven Approach:  Strong analytical skills with the ability to analyze data, translate data into actionable insights, and generate impactful recommendations. You really need to love data for this role! 

• Advanced proficiency in SQL 

• Strong Communication Skills:  Exceptional writing and verbal communication abilities, with proficiency in creating impactful and visually appealing presentations. 

• Stakeholder management: Ability to effectively communicate, influence and persuade with different levels of stakeholders (especially Senior Management) with proven strong commercial acumen 

• People management experience: including hiring, coaching, and developing team members 

• Entrepreneurial mindset: A proactive, entrepreneurial mindset with a strong sense of ownership and a get-thing-done attitude. 

It’s great if you have:  

• Experience in digital or social media marketing 

• Experience in the online travel or e-commerce industry  

• Experience in flights industry  

• Experience in hypothesis testing frameworks, statistical analysis, and using Python/R for data manipulation and analysis. 

#London #Paris #Berlin #Warsaw #Dublin #Zurich #Lisbon #StLouis #Cracow #Prague #Budapest #Manchester #Rome #Brussels #Frankfurt #Copenhagen #Wroclaw #Munich #Milan #Barcelona #Johannesburg #Bengaluru #Delhi #Hyderabad #PunePimpriChinchwad #Mumbai #Chennai #Singapore #Noida #Randstad #Jakarta #Kolkata #Manila #KualaLumpur #Shanghai #TelAviv #HongKong #Bangkok #Ahmedabad #Coimbatore #SouthKorea #Vietnam #NewYorkCity #SanFranciscoBay #DallasFortWorth #WashingtonDCBaltimore #Chicago #LosAngeles #Atlanta #Boston #Seattle #Austin #Charlotte #Philadelphia #Houston #Denver #Phoenix #MinneapolisStPaul #Nashville #Pittsburgh #KansasCity #Detroit #Vancouver #Montreal #SanDiego #TampaBay #Portland #Orlando #Columbus #SaltLakeCity #Cleveland #Cincinnati #Indianapolis #Toronto #SaoPaulo #Chile #BuenosAires #RioDeJaneiro #Peru #Colombia #SaudiArabia #UAE #Nigeria #CostaRica #Calgary #BeloHorizonte #Campinas

#PricingStrategy #revenue #P&L #MSE #MetaSearchEngine #dataanalysis #SQL #dataanalytics #analytics #datamining #datascience #tableau #analyticalskills #datavisualization #databases #businessanalysis #businessintelligence #machinelearning #statistics #microsoft #powerbi #PerformanceMarketing

#Travel #Tech

Get to Know our Team

In Agoda’s Back End Engineering department, we build the scalable, fault-tolerant systems and APIs that host our core business logic. Our systems cover all major areas of our business: inventory and pricing, product information, customer data, communications, partner data, booking systems, payments, and more. These mission-critical systems change frequently with dozens of releases per day, so we must employ state-of-the-art CI/CD and testing techniques in order to make sure everything works without any downtime. We also ensure that our systems are self-healing, responding gracefully to extreme loads or unexpected input. In order to accomplish this, we use state-of-the-art languages like Scala and Go, data technologies like Kafka and Aerospike, and agile development practices. Most importantly though, we hire great people from all around the world and empower them to be successful. Whether it’s building new projects like Flights and Packages or reimagining our existing business, you’ll make a big impact as part of the Back End Engineering team. 

The Opportunity

We are seeking a Principal Engineer to drive innovation across our AI-powered data experience and platform infrastructure.

This role combines leading the development of AI-powered data querying — enabling users to ask business questions in natural language and receive actionable insights — while shaping the evolution of our data quality tools, and analytical engines such as StarRocks.

As a senior technical leader, you will operate across AI, data infrastructure, and reliability domains, driving high-impact initiatives and serving as a key technical authority across the organization.

This position is based in Bangkok, Thailand. (Relocation support is provided)

In this Role, you'll get to:

• Lead the development of AI-powered data querying solutions, enabling users to ask business questions in natural language and receive actionable insights.
• Architect and develop scalable data quality tools and frameworks to ensure reliable and trustworthy data.
• Act as a hands-on technical leader, tackling complex challenges across AI query engines, data quality systems, and analytical engines.
• Collaborate with TPMs and stakeholders to define and drive the technical vision and roadmap for AI-driven querying, query engines, and data quality tools.
• Mentor engineers and raise standards across data quality & governance tools, query engines, and the broader data platform.

What you'll Need to Succeed:

• 10+ years of experience in software engineering, data engineering, or related fields
• Strong hands-on experience with:
• SQL and large-scale data systems
• Modern analytical databases / data warehouses (e.g., StarRocks, Snowflake, BigQuery, ClickHouse)
• Backend development (e.g., Python, Java, Scala or similar)
• Experience building or working with:
• AI/LLM-based applications (e.g., text-to-SQL, conversational interfaces, cursor, copilots)
• Data platforms or analytical infrastructure at scale
• Strong understanding of data modeling, query execution, and performance optimization
• Proven ability to lead cross-team, high-impact technical initiatives
• Ability to navigate between deep hands-on work and strategic technical leadership
• Excellent communication skills with both technical and non-technical stakeholders

It's Great if you have:

• Experience with text-to-SQL systems or AI-driven data interfaces
• Experience implementing or scaling analytical engines such as StarRocks
• Background in data observability, quality, or governance frameworks
• Experience with tools like dbt, Airflow, Spark, or similar

#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown

This position is based in Bangkok, Thailand. (Relocation support is provided)

In this Role, you'll get to:

• Lead the technical vision, architecture, and execution of new SRE platforms or reliability initiatives.
• Define and promote SRE best practices across Agoda’s services e.g., SLI/SLO-driven engineering, error budgets, and other data-driven reliability factors.
• Design, build, and operate reliability platforms including load shedding , business signals monitoring, and safe-deployment automation to reduce blast radius while preserving developer velocity.
• Own safe deployment strategies such as canary releases, automated rollback, and business-impact protection integrated with deployment & monitoring.
• Proactively identify and mitigate reliability and scaling risks across Agoda’s services.
• Improve system resilience and multi-cluster readiness by partnering with platform team and operation team.
• Lead major incident response and operational excellence, driving fast detection, mitigation, root cause analysis, postmortems, and learnings focused on business impact.
• Maintain and evolve incident, observability, alerting, and on-call tooling, improving signal quality, alert enrichment, grouping, and reducing time-to-clue and time-to-mitigation for NOC and on-call engineers.
• Advance platform observability and reliability signals using Prometheus and Grafana, balancing actionability, scale, and cost efficiency.
• Define reliability roadmaps and OKRs, translating ambiguous business reliability goals into clear technical requirements.

What You’ll Need to Succeed:

• 8+ years of relevant experience.
• Demonstrated ownership of architecting, building, and operating mission-critical production systems, making long-term technical and reliability trade-off decisions.
• Proven ability to lead and coordinate complex cross-team initiatives, setting technical direction and aligning stakeholders to deliver outcomes at organizational scale.
• Expertise in one or more programming skills (e.g., Go, Python, Rust, Java) with a solid understanding of distributed systems fundamentals (concurrency, backpressure, timeouts/retries, idempotency, circuit breaking).
• Deep hands-on experience with the Kubernetes ecosystem, service mesh technologies (e.g., Istio), Kubernetes deployment workflows (e.g., Argo CD).
• Observability & monitoring expertise, using Prometheus, Grafana, and common logging/telemetry stacks (e.g., OpenTelemetry), with an understanding of signal quality, scalability, and cost trade-offs.
• Strong incident management lifecycle aiming for improving area of alert quality, alert management, incident response, RCA, and postmortems.
• Experience with reliability engineering patterns such as canary deployments, automated rollback, capacity/right-sizing automation, and production operation.
• Solid data analysis, including SQL(e.g., PostgreSQL, MSSQL) and data pipelines.
• Data-driven mindset, able to perform deep research, analyze complex problems, and make informed technical decisions.
• Excellent communication and collaboration skills, able to explain complex technical concepts clearly to stakeholders at all levels, and to operate effectively both as a self-directed individual contributor and as part of a team.
• Curiosity and continuous learning, staying current with industry trends, open-source advancements, and emerging reliability practices.

Nice-to-Have:

• Experience operating large-scale, high-QPS systems serving millions of users in domains such as e-commerce, travel, or fintech.
• Hands-on experience with multi-region / multi-DC architectures and traffic isolation or failover strategies.
• Background in chaos engineering and resilience testing.
• Experience defining or scaling org-wide SLO/SRE frameworks.
• Built or operated Kubernetes controllers/operators.
• Exposure to ML-assisted detection or statistical methods for signal tuning (e.g., windowing strategies, precision/recall trade-offs).

#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown

This position is based in Bangkok, Thailand. (Relocation support is provided)

In this Role, you'll get to:

• Lead the technical vision, architecture, and execution of new SRE platforms or reliability initiatives.
• Define and promote SRE best practices across Agoda’s services e.g., SLI/SLO-driven engineering, error budgets, and other data-driven reliability factors.
• Design, build, and operate reliability platforms including load shedding , business signals monitoring, and safe-deployment automation to reduce blast radius while preserving developer velocity.
• Own safe deployment strategies such as canary releases, automated rollback, and business-impact protection integrated with deployment & monitoring.
• Proactively identify and mitigate reliability and scaling risks across Agoda’s services.
• Improve system resilience and multi-cluster readiness by partnering with platform team and operation team.
• Lead major incident response and operational excellence, driving fast detection, mitigation, root cause analysis, postmortems, and learnings focused on business impact.
• Maintain and evolve incident, observability, alerting, and on-call tooling, improving signal quality, alert enrichment, grouping, and reducing time-to-clue and time-to-mitigation for NOC and on-call engineers.
• Advance platform observability and reliability signals using Prometheus and Grafana, balancing actionability, scale, and cost efficiency.
• Define reliability roadmaps and OKRs, translating ambiguous business reliability goals into clear technical requirements.

What You’ll Need to Succeed:

• 8+ years of relevant experience.
• Demonstrated ownership of architecting, building, and operating mission-critical production systems, making long-term technical and reliability trade-off decisions.
• Proven ability to lead and coordinate complex cross-team initiatives, setting technical direction and aligning stakeholders to deliver outcomes at organizational scale.
• Expertise in one or more programming skills (e.g., Go, Python, Rust, Java) with a solid understanding of distributed systems fundamentals (concurrency, backpressure, timeouts/retries, idempotency, circuit breaking).
• Deep hands-on experience with the Kubernetes ecosystem, service mesh technologies (e.g., Istio), Kubernetes deployment workflows (e.g., Argo CD).
• Observability & monitoring expertise, using Prometheus, Grafana, and common logging/telemetry stacks (e.g., OpenTelemetry), with an understanding of signal quality, scalability, and cost trade-offs.
• Strong incident management lifecycle aiming for improving area of alert quality, alert management, incident response, RCA, and postmortems.
• Experience with reliability engineering patterns such as canary deployments, automated rollback, capacity/right-sizing automation, and production operation.
• Solid data analysis, including SQL(e.g., PostgreSQL, MSSQL) and data pipelines.
• Data-driven mindset, able to perform deep research, analyze complex problems, and make informed technical decisions.
• Excellent communication and collaboration skills, able to explain complex technical concepts clearly to stakeholders at all levels, and to operate effectively both as a self-directed individual contributor and as part of a team.
• Curiosity and continuous learning, staying current with industry trends, open-source advancements, and emerging reliability practices.

Nice-to-Have:

• Experience operating large-scale, high-QPS systems serving millions of users in domains such as e-commerce, travel, or fintech.
• Hands-on experience with multi-region / multi-DC architectures and traffic isolation or failover strategies.
• Background in chaos engineering and resilience testing.
• Experience defining or scaling org-wide SLO/SRE frameworks.
• Built or operated Kubernetes controllers/operators.
• Exposure to ML-assisted detection or statistical methods for signal tuning (e.g., windowing strategies, precision/recall trade-offs).

#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown

About the Role

We are seeking a detail-oriented and proactive Analyst to join our People Services Excellence team. This role supports backend operations including invoice processing, vendor coordination, and budget reporting across People-related services such as Workplace Operations, Global Mobility, and Business Travel.

We value accuracy over speed, independent problem-solving, and full ownership of tasks from start to finish. You will work closely with People, Finance, Admin, and Real Estate teams to ensure timely payment processing and contribute to team efficiency and scalability.

Looking for candidates local to Thailand only 

Key Responsibilities

• Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities)
• Coordinate with AP and cross-functional teams (Finance, Procurement, Admin) to ensure smooth invoice-to-payment processing; escalate issues when needed
• Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries
• Assist in tracking financial data for cost allocation purposes into monthly reports (under the guidance of the Manager)
• Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed
• Collaborate with local office teams and global stakeholders to ensure smooth delivery and service fulfillment.
• Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency
• Assist in budget tracking and generating monthly spend reports for internal review.
• Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager.
• Participate in small-scale process improvement initiatives relevant to invoice management or administrative workflows.

Qualifications

• Bachelor’s degree in business administration, Finance, Accounting, Economics, or related field
• 2–4 years of experience in procurement operations, invoice processing, finance support, or business operations.
• Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and expense reporting
• Experience handling invoices or payments across multiple entities, currencies or countries is a strong plus
• Good command of both written and spoken English
• Understanding of Thai VAT or withholding tax documentation (for Visa/Work Permit-related invoices) is advantageous

Technical Skills:

• Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts)
• Experience with ERP systems such as Oracle, SAP, or Workday
• Comfortable using shared cloud platforms (Google Drive, SharePoint) for document organization
• Strong attention to data accuracy and version control

Core Competencies:

• Attention to details and accuracy
• Ownership and follow-through
• Effective communication and collaboration across departments (Finance, Procurement, Admin)
• High sense of responsibility, integrity, and professionalism
• Proactive, curious, and eager to learn and contribute to team success
• Ability to manage multiple tasks and deadlines effectively

Why Join Us?

• Be part of a growing and evolving team that drives operational excellence in People Services.
• Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency.
• Gain hands-on exposure to finance, procurement, and global operations within a leading tech company.
• Build a strong career foundation blending financial operations, vendor management, and reporting skills, with opportunities for further growth.

About the job 

We are looking for a mid-level SRE to help manage and improve our cloud infrastructure and production environment. This role will be responsible for supporting deployments, monitoring production systems, responding to incidents, and helping teams maintain stable and cost-efficient operations.

In this role, you will get to:

• Support deployments and maintain production environments across cloud infrastructure and applications
• Monitor production systems, investigate incidents, troubleshoot issues, and support users when production problems occur
• Work closely with engineering and project teams to support system implementation, releases, and ongoing operational needs
• Manage user access and permissions for internal tools, cloud platforms, and related systems
• Maintain and improve infrastructure using Terraform 
• Help improve monitoring, alerting, and incident response processes
• Identify opportunities to optimize cloud usage and infrastructure costs
• Document operational procedures, deployment processes, and incident resolutions

You’ll be successful if you have:

• At least 2 years of experience in DevOps, Site Reliability Engineering (SRE), Cloud Engineering, or a related role
• Hands-on experience with cloud platforms, particularly AWS
• Experience working with Kubernetes environments, especially GKE
• Experience using Infrastructure as Code tools such as Terraform and/or CloudFormation
• Experience with scripting or automation using Python
• Experience working with GitLab, including CI/CD pipelines
• Experience managing user access and permissions for internal tools and platforms
• Understanding of production support, incident handling, and deployment processes
• Able to work collaboratively with different teams and communicate effectively during incidents and project work
• Strong communication skills in English

APPLY NOW!

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#LI-SERTIS

Get to Know our Team:  

In the age of technology, things are constantly changing. The travel market is much the same, being more dynamic and complex than ever. Agoda’s Legal team is well suited to take on the challenges presented, adopting a proactive mindset to tackle challenges and solve problems. We are quick on our feet, decisive, and collaborate with multiple departments. We hire out-of-the-box thinkers that are well grounded with ethics and legal knowledge to ensure that Agoda achieves the right results, the right way.  

The Opportunity: 

This is an exciting opportunity to lead, develop and grow a role within the Commercial and Corporate Team. Seeking a senior, seasoned, able, confident, curious and self-motivated lawyer (to be based in Bangkok) to join the Agoda Commercial and Corporate Legal team who will work closely with other stakeholders in the Booking Holdings group and particularly with colleagues across the Group brands.  

This is an important role, reporting to the VP of Commercial and Corporate, leading and owning the relations with the Supply team that manages 100% of Agoda’s property relationships. There is a high focus on supply contracts, B2B relationships, all matters relating to hotel/property relationships, general commercial matters and Supply Team operational improvements. You will have an opportunity to be the sole POC for what is one of Agoda’s most dynamic and important teams – right at the heartbeat of the Agoda model.

*This role is based in Bangkok, with relocation and work visa provided for those who aren't yet based in-market

**No full-remote options

In this Role, you'll get to:  

• Be the key decision maker for certain legal decisions in conjunction with business stakeholders and escalates other key decisions. You will ensure collaborative engagement with teams across the Agoda Legal Team and manage escalations to senior management (including GC and CEO).  

• Draft and negotiate international, commercial agreements with a focus on strategic partnerships, B2B, supply distribution, new initiatives, marketing, and public relations. 

• Own and lead the legal support with a critical business partner that covers 100% of all supply relationships for Agoda. With a small team you will help develop junior team members coaching and mentoring.  

• Actively engage with Agoda senior management at a C-suite level.  

• Provide well-reasoned, practical legal advice on a wide-range of legal and business matters and processes. You will be the “go to person” for the Supply team and will dovetail your priorities with their priorities and strategy.  

• Be fully autonomous for management of the legal Supply team together with the creation and delivery of departmental and team objectives.  

• For Supply stakeholders – lead the provision of advice, strategic direction and commercial solutions relating to litigation and disputes. Managing these with smart, innovative and P&L focused solutions. Draft key agreements with hotel partners, manage disputes and drive continual improvement and innovation.  

• As a true business partner, to maintain regular communication with key business teams, including senior level management, global legal team, finance and tax, and external counsel. 

• Drive and implement contract standards and controls, including that which happens at the holding company and/or sister-brand level. 

• Be the lead contact to drive new policies, procedures, training, and templates with the goal of fostering efficiency and compliance – with a lens on efficiency and innovation.  

• Influence senior stakeholders on innovative implementation of key legislation across broad legal areas specific to Supply.  

• Support the VP of Commercial and Corporate in ideation and implementation of pan team strategies, initiatives and innovation. You will work across the Agoda legal team driving collaboration, efficiencies and a deep level of cross team engagement.  

What you'll Need to Succeed: 

• 12+ years post qualified experience with a high level of impact. 

• Demonstrable ability to work autonomously with proven management and leadership experience of small-medium sized teams. High level of commercial awareness and business acumen. 

• Autonomous ability to manage and lead a multitude of complex and strategic legal matters and demonstrates a broad vision for the function. Ability to create, drive and own a strategy for the Supply legal team ensuring that vision and strategy is aligned with the annual business goals.  

• 1st class communication (verbal and written) and organization skills with high level of English proficiency. Exceptional legal drafting skills.  

• Experience in negotiating and influencing high complexity and risk matters externally (including government authorities). 

• Have the ability to provide commercial, innovative legal solutions to a fast paced and challenging business partner. A passion to drive efficiencies and process improvement – including the use of Gen AI.  

• Qualified lawyer/attorney with current entitlement to practice. Strong academic credentials, top-tier law firm experience plus prior in-house and significant contracting and commercial experience. 

• History of providing simple, concise & pragmatic advice for legal matters with high complexity and risk or strategic importance, always ensuring communications cut through complexities, are simple, avoid jargon and appropriate for the target audience. Making the complex simple with a wide range of stakeholders.  

• Deep experience in dealing with general commercial contracting matters, B2B relationships, procurement and disputes – ideally within the travel or B2B space. This role will be the sole contact for all supply related matters (including disputes) for the Agoda One Supply division. 

• Proactively anticipating issues that are yet to come for the business supported areas with holistic awareness across the organization. Create innovative solutions that take account of risk appetite and business goals. 

• Interact with colleagues, both legal and commercial, from the Supply/Key Accounts teams as well as Product Team to drive collaboration, consistency and alignment of operational practices. 

• Ability to work independently from intake through execution and work closely with business partners on solutions and innovative process improvements. 

• Aligned with the Agoda values and in particular Legal Teams “Values in Action”.  

• A demonstrated can-do, roll up your sleeves, collaborative approach, coupled with a strong work ethic and sound judgment. 

• Experience with travel industry/technology. 

• Ability to forge trusted relationships with colleagues around the world. 

#LI-DN2 #Bangkok #Kualalumpur #Amsterdam #London #Paris #NewDelhi #Jakarta #Singapore #Hongkong #berlin #Sydney #Melbourne #Milan #Rome #Madrid #Barcelona #New York #Vancouver #California

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Openmind: 

Openmind by WPP is an integrated agency model drawing on talent from across WPP. It has been created to accelerate the European transformation for Nestlé’s media function. Core to the solution is the advanced best data and technology capabilities, fuelled by WPP’s investment in AI, to maximise the impact of Nestlé media investment. 

Role Summary and Impact

3 Best things about the job:

1. Working with brands across categories, ranging from traditional ones to more digitally evolved brands.

2. Work with best in business media partners & teams.

3. Attain strong understanding of cross channel media strategy by working on diversified category & teams

In this role, your goals will be:

In three months:

• Build a solid understanding of the client’s business and develop strong working relationships with key client contacts.
• Demonstrate effective collaboration with internal teams and external partners.
• Translate client objectives and business data into actionable media strategies and plans.
• Manage tasks efficiently and meet project timelines.

In six months:

• Establish trust and reliability with clients and internal teams through consistent delivery and proactive communication.
• Take ownership of day-to-day campaign management, providing insightful recommendations with minimal supervision.
• Contribute to campaign briefs with strategic input supported by data and channel insights.
• Ensure media plans align with client goals, KPIs, and budget parameters.

In 12 months:

• Deliver high-quality campaigns that drive measurable business results.
• Contribute innovative ideas and explore new media solutions beyond traditional planning.
• Support the team in developing stronger digital and cross-channel capabilities.
• Play an active role in award-worthy campaign submissions.

Skills and Experience:

• Develop and manage media strategies, planning, and execution for assigned brands.
• Collaborate with cross-functional teams (strategy, investment, analytics, and digital specialists) to deliver integrated campaign plans.
• Set clear campaign objectives, KPIs, and measurement approaches.
• Track and analyze campaign performance to optimize media efficiency and effectiveness.
• Conduct competitive analysis and category reporting to inform planning recommendations.
• Identify opportunities for innovation, partnerships, and new product offerings.
• Maintain good relationships with media partners and negotiate effectively where required.
• Guide junior team members and support their development through coaching and feedback.
• Contribute to continuous improvement of agency processes and best practices.

Skills and Experience

What you will need:

• Bachelor’s degree in Communication, Marketing, or a related field (Master’s degree is a plus).
• Minimum of 5 years’ experience in media planning, or integrated communications.
• Strong understanding of media fundamentals across all platforms, especially digital.
• Proven ability to manage multiple stakeholders — clients, partners, and internal teams.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Strong communication, presentation, and organizational skills.
• Fluent English communication skills. 

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

#LI-Promoted

Get to Know our Team 

Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build and operate world-class products efficiently and reliably. Our TPMs play a key role in bridging business, data, and technology—translating complex needs into scalable solutions that empower teams across the company. 

The Observability domain ensures Agoda’s systems are visible, traceable, and resilient—helping us maximize uptime and minimize recovery time from incidents so customers always enjoy the best experience possible. This includes building and evolving our platforms for telemetry, distributed tracing, anomaly detection, alerting, and incident management. The work is both highly technical and highly impactful, sitting at the core of Agoda’s Production Excellence. 

The Opportunity 

As a Technical Product Manager for Observability, you will lead the vision, roadmap, and delivery of Agoda’s observability platforms. You’ll collaborate with engineers, SREs, and data scientists to strengthen our ability to detect, prevent, and resolve production issues faster—leveraging data and AI to drive smarter, more proactive monitoring. 

This is a high-impact role that shapes how Agoda builds reliable, scalable systems powering millions of traveler experiences every day. 

In This Role, You’ll Get To: 

• Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement.
• Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery.
• Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions.
• Balance product velocity with technical debt and operational risk, working closely with senior engineers.
• Define and track key metrics to measure platform impact.
• Collaborate with data scientists to apply ML/AI techniques.
• Communicate effectively across all levels—especially during complex or time-sensitive situations.
• Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch.
• Stay current with industry trends in observability, SRE, and ML-driven monitoring, and apply them at Agoda. 

What You’ll Need to Succeed: 

• 3+ years of technical product or program management experience in a fast-paced environment.
• 5+ years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Strong product management and communication skills, with the ability to influence without authority across technical and business teams.
• Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact.
• Experience managing complex, cross-functional technical initiatives end-to-end.
• Excellent stakeholder management and presentation skills; able to simplify complex technical concepts.
• Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management).
• Analytical and data-driven mindset; comfortable using metrics, dashboards, or SQL to support decision-making.
• Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity.
• Hands-on experience with product management tools (e.g., JIRA, Confluence).
• Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements. 

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

#bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid

Get to Know our Team 

Agoda’s Technical Product Management (TPM) organization drives internal platforms and tools that enable thousands of engineers to build, ship, and operate world‑class products efficiently and reliably. Our TPMs bridge business, data, and technology—translating complex engineering and operational needs into scalable solutions that empower teams across the company. 

The Production Deployments domain owns the end‑to‑end lifecycle of production services at Agoda—from initial deployment through operating, scaling, day‑to‑day management, and eventual retirement. This work spans more than a thousand services in production and includes deployment orchestration, private cloud runtime environments, service controls, and cost‑aware resource management. The domain is central to Agoda’s Production Excellence, balancing developer autonomy with the guardrails required for reliability, security, and efficiency at scale. 

The Opportunity 

As a Technical Product Manager for Production Deployments, you define and evolve the platforms that govern how services are deployed, operated, scaled, and managed in production. You partner with platform engineers, SREs, and application teams to improve not only how software is released, but also how it consumes resources, manages risk, and operates cost‑effectively across its lifecycle. 

This is a high‑impact role shaping how thousands of services run in production—enabling teams to move quickly while providing the visibility, controls, and standards required to operate reliably at scale. 

In This Role, You’ll Get To: 

• Own the full product lifecycle for production deployment and runtime platforms—from discovery and design through adoption and continuous improvement. 
• Define a clear long‑term vision for managing production services, including deployment, operating, scaling, upgrades, and decommissioning. 
• Partner with platform engineers, SREs, and service owners toidentify operational challenges and prioritize high‑impact platform capabilities. 
• Enable safer and more efficient releases through automation, standardization, and platform guardrails.
• Drive visibility and controls around resource usage and cost, enabling teams tooptimize and right‑size their services. 
• Design and evolve self‑service capabilities and controls that allow teams to manage services independently while meeting reliability and security standards.
• Balance delivery velocity with reliability, capacity management, and cost efficiency.
• Define and track key metrics across the service lifecycle, including deployment frequency, change failure rates, resourceutilization, cost efficiency, and recovery time. 
• Communicate clearly across engineering and leadership, including during complex or high‑impact production situations.
• Demonstrate strong ownership and execution, driving initiatives from concept through broad adoption across a large engineering organization. 
• Stay current with industry practices in CI/CD, cloud platforms, platform engineering, cost optimization, and large‑scale service operations, and apply them pragmatically.

What You’ll Need to Succeed: 

• Experience working in or closely with production environments, with understanding of how services are deployed,operated, scaled, and supported in live systems. 
• Ability to understand developer and service‑owner requirements at a technical level, including the workflows and controls needed tooperate applications in production. 
• Proven ability to navigate differing requirements, such as speed vs. safety, flexibility vs. standardization, and team‑specific needs vs. platform consistency.
• 3+ years of experience in technical product or program management within a highly technical environment.
• Strong product thinking and communication skills, with the ability to influence and align engineering teams without direct authority.
• Experience defining strategy, setting priorities, and delivering platform capabilities used by many teams.
• Experience leading complex, cross‑functional initiatives involving infrastructure, cloud, or internal developer platforms.
• Excellent stakeholder management skills, able to clearly articulate technical trade‑offs and decisions.
• Working familiarity with common production concepts such as containerized services, service discovery, service meshes, or orchestration platforms.
• Data‑driven mindset; comfortable working with metrics, dashboards, or SQL to inform decisions and measure impact.
• Highly organized and adaptable, comfortable operating in ambiguous spaces with evolving requirements.
• Hands‑on experience with product and delivery tools such as JIRA and Confluence.
• Curiosity, ownership, and a continuous‑improvement mindset, focused on enabling engineers tooperate services effectively at scale. 

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

#bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid

Technical Product Manager – ML & LLM Platforms

The Opportunity
Agoda is rapidly accelerating its AI transformation. Our ambition is to make ML and LLM application development fast, scalable, reliable, and increasingly autonomous.
We are looking for a Technical Product Manager to own and evolve Agoda’s ML & LLM Ops platforms. This role will shape how teams across Agoda build, iterate, deploy, monitor, and scale machine learning and large language model applications.

You will operate at the intersection of platform engineering, applied AI teams, and emerging AI coding agents — ensuring our internal platforms are production-grade, optimized for experimentation, and increasingly native to AI-assisted development.

This is a high-impact role in a fast-moving space, where the goal is not just to support ML/LLM applications — but to enable them to be created and iterated on with increasing automation and minimal human friction.

In This Role, You’ll Get to 

• Define and evolve the product vision and roadmap for Agoda’s ML & LLM Ops platforms
• Shape how teams productionize ML models and LLM-powered applications
• Identify platform gaps, scalability constraints, and optimization opportunities
• Drive the evolution of our platform to support AI-native development workflows and coding agents

Requirements & Opportunity Discovery

• Gather requirements from ML engineers, data scientists, backend engineers, and AI application teams
• Translate complex technical needs into clear product requirements and prioritization frameworks
• Proactively identify opportunities to reduce friction, improve reliability, and increase deployment velocity
• Balance experimentation flexibility with governance, safety, and cost efficiency

Execution & Delivery

• Own features end-to-end: concept, specification, prioritization, implementation, and post-launch analysis
• Partner closely with engineering to balance platform scalability, performance, and technical debt
• Ensure platform capabilities support monitoring, evaluation, retraining, versioning, and observability of ML/LLM systems
• Drive adoption through documentation, training, and internal evangelism

AI-Native Platform Evolution

• Collaborate with engineering to level up Agoda’s platforms to be more compatible with AI coding assistants and autonomous agents
• Ensure platform APIs, tooling, and abstractions enable meaningful AI-generated code contributions
• Help define guardrails and workflows that allow safe, reliable AI-assisted development

What You’ll Need to Succeed

• 5+ years of experience in ML engineering, data science, platform engineering, or a related technical domain
• 2+ years of technical product or program management experience in fast-paced, high-scale environments
• Experience working with ML Ops and/or LLM Ops concepts (model lifecycle, evaluation, monitoring, versioning, deployment pipelines)

Technical Depth

• Strong understanding of ML systems and model lifecycle management
• Familiarity with LLM application patterns (RAG, fine-tuning, prompt management, evaluation frameworks, etc.)
• Comfortable discussing architecture, APIs, infrastructure trade-offs, and scalability concerns with senior engineers
• Strong analytical mindset with the ability to reason about system design, performance, and cost trade-offs

Leadership & Mindset

• Strong cross-functional leadership skills and ability to influence without authority
• Comfortable operating in ambiguity and rapidly evolving technological landscapes
• Excellent communication skills — able to translate between business, platform engineering, and AI application teams
• Proactive, structured thinker with a strong problem-solving mindset
• High ownership and bias for impact

Why This Role Is Unique

• You will shape how AI is built at scale inside Agoda.
• You will influence the evolution of our internal platforms toward AI-native and agent-compatible development.
• You will work at the forefront of ML and LLM production systems in a rapidly changing ecosystem.
• Your work will directly accelerate Agoda’s ability to deliver AI-powered experiences to millions of customers worldwide.

***This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.***

#bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid

About WPP Media:
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
 
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact

3 best things about the job:

1. No two days are the same, the variety of the role will keep you engaged and motivated. With lean and mean team, you will be exposed to the different phases of digital campaigns from briefing, planning to publisher management
2. Exposure to the exciting and revolutionary world of Digital Marketing
3. Opportunity to work with all the brands under the GroupM portfolio – with 50% of the market handled by GroupM, you will have wide exposure to many campaigns

In this role, your goals will be:

In three months:

• Develop strong understanding of the daily operations of digital content planning, and implementation and can work with least supervision and errors
• Develop strong and effective internal relationships with key stakeholders, such as agencies, finance teams and media vendors and publishers to achieve goals
• Understand the value of agility in launching digital campaigns –especially with the booking, implementation, and post-campaign processes

In six months:

• Proficiency in managing campaigns from start to finish to achieve objectives within the determined campaign period
• Understanding the work processes of media vendors, publishers and influencers and aligning them to the client’s needs, including campaign timelines, KPIs and deliverables
• Develop the creative eye in assessing the creatives and performance branded content across various digital formats, such as articles, videos, infographics and social snacks.

In 12 months:

• Use planning tools proficiently, create effective content strategies and create full campaign proposals for digital content requirements
• Able to completely grasp the systems and processes of the department and can propose ideas and processes that will improve the workflow
• Take ownership of the role of a brand guardian, ensuring that strategic and creative requirements of brands are met in these digital campaigns.

Core responsibilities:

• Develops key learnings from past campaigns to support annual strategic plans
• Develops strategic campaign calculations, following all campaign guidelines set by Planning Manager
• Develop monthly/ quarterly trends report per brand
• Ensures daily client satisfaction through regular, day-to-day coordination for all campaign plans
• Prepares weekly WIP updates
• Develops initial KOL grid and liaises initially with creator/ creator partner agency to get the best pricing versus GOAT Benchmark
• Supports planning manager in implementing new tolls/ practices for test & learns

Skills and Experience

• 1 to 2 years relevant experience in advertising agency, PR agency, social media agency or influencer marketing agency
•  Strong analytical skills and possess a strong ability to run data into actionable insights
• Have a good understanding of influencer marketing ecosystem
• Have a good understanding of how to develop insights for consumer, trends, industry and competition
• Have a good understanding of the digital marketing industry and social media technology
• Able to lead a team or a business unit and work with minimum supervision
• Able to read, write and speak in English effectively
• Able to work in a highly multicultural environment
• Ability to communicate effectively at all levels

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Get to Know our Team:  

The Full Stack Engineering Department builds the Agoda web and app products. We have several teams in front-end focusing on different aspects of our products including accommodations, flights, payments, marketing, post-booking services, and more. Agoda’s marketplace is the world. We build localized and optimized user experiences at scale on every major internet platform. These include our mobile websites, native apps, and desktop sites. We hire people from around the world who have a passion for using technology to create and implement the best user experiences. Our teams work on the full stack and build end-to-end systems including user interfaces, APIs, backend systems, and database systems. Our products are always evolving and under experimentation. We accomplish this by having an amazing degree of automation, CI/CD systems, and use a modularized approach. As we are data driven and measure our results, we continually innovate and improve our work. We are looking for the next great talent who strives to learn and grow and has a standard of excellence, strong sense of ownership, and great technical skills. 

The Opportunity: 

We are looking for key contributors to our industry leading iOS app.  You'll be working on a product that has evolved tremendously over the past few years to become a global market leader - but still has a lot of room to grow.   

You’ll be using the most current technologies and best practices to accomplish our goals. Our typical day involves the creation of new end to end systems, building advanced architectures, creation of new features on our high uptime / frequently published App, development of fast and reliable automated testing systems and working in a culture that is always looking to improve our quality, tools, and efficiency.  

In this Role, you get to do :  

• Designing, developing, and maintaining iOS applications, that integrate with the platform's core services and APIs  

• Working closely with designers, product managers, and other developers to define requirements, design features, and deliver a cohesive user experience  

• Establishing and enforcing best practices for app testing and quality assurance  

• Identifying and implementing opportunities for optimization across the technology stack, focusing on cost, efficiency, velocity & dev happiness  

• Enabling impactful collaboration and cross-team projects on big projects, making a dent in the quality of our services, code & architecture  

• Providing thoughtful feedback, nurture an inclusive engineering environment, and champion engineering fundamentals. Bring out the best from your fellow engineers.  
• Exhibiting technical leadership throughout the broader organization, conveying complex technical trade-offs to non-techies such as business owners & C-suite executives.  

What you'll Need to Succeed:  

• Minimum of 8 years of experience in engineering roles. 

• Proficient in iOS native development (Swift, Objective-C) and cross-platform programming languages (Dart, JavaScript) 

• Proven hands-on experience with owning production services with significant impact on design, development, deployment, monitoring & evolution  

• Curiosity, staying on the cutting-edge of technological improvements and open-source advancement.  

• Advanced proficiency in modern App development frameworks and architectural choices  

• Highly skilled in modern mobile and server-side coding and design practices, such as MVVM, MVP, VIPER, SOLID principles, and TDD 

• Advanced understanding of cross-platform technology usage in mobile App development like React Native, Web-views, flutter etc. 

• Practical experience with Agile methodologies, analytics, A/B testing, and GIT Flow. 

• Deep understanding of app development challenges and solutions 

• Expert-level knowledge of testing methodologies, tools, and best practices 

• Proven track record of optimizing applications for better performance  

• Strong understanding of security and accessibility standards  

• Demonstrates strong research skills and sound decision-making on complex projects  

• Equally effective working independently or collaboratively within a team 

• Strong communication skills, with the ability to explain complex technical details to stakeholders at all levels.  
• Bachelor's degree in Computer Science, Engineering, or a related field. 

It's Great if you have: 

• Experience in multiple platforms including iOS, Android, Web, and API services 
• Have worked on an App or Internet company that is at scale with large numbers of users and transactions per second 
• Have experience in a data driven company with experience analyzing and working with Big Data 
• Lead teams and greenfield projects solving large system problems 
• Worked on global projects serving world markets with distributed data centers and localization of the front end and data 

This position is based in Bangkok, Thailand (Relocation Provided)

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth.

For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Openmind: 

OpenMind by WPP is an integrated agency model drawing on talent from across WPP. It has been created to accelerate the European transformation for Nestlé’s media function. Core to the solution is the advanced best data and technology capabilities, fuelled by WPP’s investment in AI, to maximise the impact of Nestlé media investment.  

Role Summary and Impact:
3 best things about the job:

1. Utilize an in-depth knowledge on client category, brands and specific client requests and needs to provide appropriate input and direction to the agency units driving the entire value exchange process
2. Lead account ‘project manager’ for the entire business accountable for achieving deadlines across all campaigns and deliverables
3. Act as key liaison accountable for the entire work product (for assigned client brands) among each business unit (Business Planning, Invention and Exchange) that contribute to the overall media plan development process both internal and external

In this role, your goals will be: 
In three months:

• Begun to develop relationships with the key day-to-day team, client and media partner contacts
• Used your strong media contacts to unlock innovative solutions for the client both proactively and in response to briefs.
• Have a clear understanding of the day-to-day implementation and reporting tools utilized by the team

In six months:

• Motivated and inspired the team to produce a high quality work
• A thorough understanding of the client’s business, working as an extension of their marketing team and fostering strong relationships with key stakeholders
• Become familiar with the Mindshare Adaptive Marketing Framework, and applied it to client briefs
• Been involved with annual negotiations to maximize client investment

In 12 months:

• Ensured that your client servicing is best in class
• Trained and mentored junior team members
• Shared your specialist digital knowledge with the agency to contribute to our continuous learning environment
• Ensured client is kept up to date on the media landscape, providing necessary media information and updates and competitor reports.

What you’ll bring:

• Developing innovative and effective digital communication solutions in response to client briefs
• Ensuring creativity, accuracy and timely output across the portfolio.
• You will have a strong point of view on the digital landscape and will be comfortable presenting new, innovative thinking to clients.
• Your success will be measured through success in team engagement, delivering award-worthy case studies, impressive feedback scores from clients and year on year delivery against financial targets.

Skills and Experience 
Minimum qualifications:

• Under graduate degree in communication or media or business management (Post-graduate/masters preferred)
• At least 5 years in media planning experience or related field required
• Knowledgeable about and experienced with the concepts, approaches and issues involved in tactical media planning
• Familiar with the timelines, processes and needs of the implementation of all mediaKnowledgeable about new approaches to and developments in tactical planning
• Demonstrated critical thinking and problem solving
• Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure
• Ability to make decisions and use critical thinking
• Knowledge and use of various research systems

Life at WPP Media
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
 
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide. While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
 
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Mindshare: A Leading WPP Media Brand, Mindshare delivers Good Growth for its clients. As “Growth Architects," we drive growth that benefits all stakeholders — better for people, planet, and business — by using media with intention. This approach creates more meaningful connections with consumers, increases consumer trust in the brand, and delivers better outcomes for all stakeholders.

Role Summary and Impact

3 Best things about the job:

1. Working with brands across categories, ranging from traditional ones to more digitally evolved brands.

2. Work with best in business media partners & teams.

3. Attain strong understanding of cross channel media strategy by working on diversified category & teams

In this role, your goals will be:

In three months:

• Build a solid understanding of the client’s business and develop strong working relationships with key client contacts.
• Demonstrate effective collaboration with internal teams and external partners.
• Translate client objectives and business data into actionable media strategies and plans.
• Manage tasks efficiently and meet project timelines.

In six months:

• Establish trust and reliability with clients and internal teams through consistent delivery and proactive communication.
• Take ownership of day-to-day campaign management, providing insightful recommendations with minimal supervision.
• Contribute to campaign briefs with strategic input supported by data and channel insights.
• Ensure media plans align with client goals, KPIs, and budget parameters.

In 12 months:

• Deliver high-quality campaigns that drive measurable business results.
• Contribute innovative ideas and explore new media solutions beyond traditional planning.
• Support the team in developing stronger digital and cross-channel capabilities.
• Play an active role in award-worthy campaign submissions.

Responsibilities of the role:

• Develop and manage media strategies, planning, and execution for assigned brands.
• Collaborate with cross-functional teams (strategy, investment, analytics, and digital specialists) to deliver integrated campaign plans.
• Set clear campaign objectives, KPIs, and measurement approaches.
• Track and analyze campaign performance to optimize media efficiency and effectiveness.
• Conduct competitive analysis and category reporting to inform planning recommendations.
• Identify opportunities for innovation, partnerships, and new product offerings.
• Maintain good relationships with media partners and negotiate effectively where required.
• Guide junior team members and support their development through coaching and feedback.
• Contribute to continuous improvement of agency processes and best practices.

Skills and Experience

• Bachelor’s degree in Communication, Marketing, or a related field (Master’s degree is a plus).
• Minimum of 5 years’ experience in media planning, or integrated communications.
• Strong understanding of media fundamentals across all platforms, especially digital.
• Proven ability to manage multiple stakeholders — clients, partners, and internal teams.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Strong communication, presentation, and organizational skills.
• Fluent English communication skills. 

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media:
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
 
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About EssenceMediacom: A Leading WPP Media Brand, EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact

3 Best things about the job:

1. Working with brands across categories, ranging from traditional ones to more digitally evolved brands.
2. Work with best in business media partners & teams.
3. Attain strong understanding of cross channel media strategy by working on diversified category & teams

In this role, your goals will be:
In three months:

• A good understanding of the client’s business and develop a great working relationship with key client contacts.
• Demonstrate good collaboration with various divisions and teams across markets.
• Craft overall advertising media objectives from business plans upon competitive analysis, marketing data, key learning and insights.
• Good time management skill and able to follow through on process and delivery timelines.

In six months:

• Established strong team and client relationships, receive great feedback from co-workers and key client contacts.
• Become the first port-of-call on day-to-day dealings and a trusted advisor to the client by properly justifying recommendations, demonstrate strong timeline management and deliver agreed outcomes.
• Worked on campaign briefs with minimal supervision, providing strategic recommendations with strong insights and channel tactics.

In 12 months:

• Built up team capabilities to develop more innovative media solutions, going beyond traditionally planned media and starting to instill a yearning in clients to expand into the digital space and look at how campaigns can be driven by content, social media marketing, programmatic digital, mobile, search, etc.
• Ensured implementation of campaigns that help drive revenue growth.
• Delivered good campaigns with strong business results worthy of awards submissions.

Responsibilities:

• Develop and build relationships with clients, be a trusted advisor on account requirements.
• Responsible for overall campaign strategy, planning, implementation and post-campaign reviews for your set of brands.
• Set viable objectives and KPIs, and recommend/develop measurement methodology against all briefs.
• Ensure projects/campaigns are tracked and measured based on agreed KPIs and media efficiencies.
• Work with the team on competitive reporting and analysis.
• Propose and implement new planning approaches, ideas and product offerings.
• Support contractual discussions with key media vendors and trading commitments for the client.
• Keep a close ear to the ground on new opportunities to take to clients.
• Help guide and advise the wider team on best practices, innovation and work processes.
• Champion the growth and development of Agency services beyond media planning and buying.
• Work with internal specialist resources and group resources.
• Manage and develop your direct reports.

Skills and Experience

• Experience at least 8 years or more in media/marketing industry.
• Experience in working with multiple stakeholders, e.g. suppliers, advertising/marketing agencies, media owners and internal specialist resources.
• Competence in media planning and buying across all platforms with a good understanding and working knowledge of digital media.
• A demonstrated depth of understanding of the industry, business, brands and consumers in client conversations.
• Strong communication and presentation skills.
• Fluent English communication skills. 

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
 
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media:
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.
 
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About EssenceMediacom: A Leading WPP Media Brand, EssenceMediacom is a new breed of media agency. Grounded in analytics & insights and powered by data & technology, we believe in the power of media and creative to drive breakthroughs for the world’s best brands. We help clients understand the modern marketing paradox and discover the breakthroughs brands need to win with their consumers. We are designed for the new communications economy — built on data & technology, built for people & algorithms, built around diverse schools of thought, built to test & learn at scale, and, crucially, built to evolve.

Role Summary and Impact 

3 best things about the job:

1. Integration: Most media agencies separate their divisions very clearly, if you are in digital you would not be involved in the offline team planning process, you will be learning about other media constantly, and be contributing to campaigns that cover every media channels.
2. Comprehensive training system: You will receive direct coaching from agency’s senior members and training across all communication disciplines.
3. Part of an overall marketing team: You will be fully involved in the marketing communication process through working closely with client’s media and marketing communications team.

Core responsibilities:

• Campaign creation, reporting and optimization.
• Proposing and implementing new ideas and product offerings.
• Client liaison and relationship development.
• Keeping a close ear to the ground on new opportunities to take to client.
• Helping advise the wider team on planning optimization.

Skills and Experience

• Minimum 1 year of experience in media planning within an agency. Fresh graduates with relevant internship experience are also welcome.
• Good understanding of all media channels.
• High level of understanding consumer research
• Excellent communication skills and experience working across large media budgets.
• Business proficiency in English

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
 
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 
WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Role Summary and Impact:

As a Growth Partner, you will be a strategic powerhouse, blending deep analytical expertise with visionary leadership. You will lead the charge in defining strategic direction, developing innovative, data-driven plans that significantly boost client ROI and accelerate agency growth. Your core mission will be to uncover hidden truths within complex data, translating them into boardroom-ready insights and compelling narratives that reshape how brands think about their business and drive new opportunities. You will serve as a senior expert, overseeing strategic initiatives across various teams and integrating cutting-edge technology and consumer data into our approach.

Key Responsibilities:
1. Strategic Vision & Leadership:

• Define and articulate the strategic vision for key clients and the agency, ensuring the delivery of high-quality, innovative, and creative media and business solutions.
• Lead the analytical development on multi-market pitches, sourcing and synthesizing data from a diverse range of conventional and unconventional sources.
• Drive the strategic "red thread" that anchors pitch narratives, connecting disparate data points into compelling stories that demonstrate deep market understanding and reveal opportunities competitors might miss.
• Challenge pitch teams with provocative insights and intelligent assumptions, clearly articulating reasoning and confidence levels when complete data is unavailable.

2. Client & Business Growth:

• Lead new business pitches, acting as a senior strategic advisor to key clients to foster retention, expansion, and long-term partnerships.
• Craft narratives that transform complex analyses into clear, actionable insights, easily understood and acted upon at the C-suite level.
• Support the wider marketing team and planning with thought leadership rooted in data-driven insights, helping to refine group and agency propositions.

3. Data & Insight Excellence:

• Pioneer creative approaches to combining disparate data sources, from consumer behavior and cultural trends to macroeconomic indicators, to unlock strategic advantages.
• Utilize analytics and consumer data to identify market trends, emerging opportunities, and competitive advantages.
• Build robust analytical frameworks that can be replicated across pitches while maintaining the flexibility to address unique client challenges.
• Partner closely with Choreograph and internal data teams to access and leverage WPP's full data ecosystem, including WPP Open capabilities.
• Identify gaps in our data partnerships and proactively source new data streams in anticipation of client and pitch needs.
• Develop methodologies for rapid insight generation to meet demanding pitch timelines.

4. Innovation & Best Practice:

• Drive the adoption and integration of WPP tools, non-WPP new media tools, and cutting-edge technologies (including AI) and best practices across the agency.
• Create scalable frameworks for insight development across the growth community.
• Maintain a dynamic repository of timeless insights, analytical approaches, and data sources for pitch teams, documenting and sharing breakthrough insights that have changed pitch outcomes.
• Anticipate future client needs by analyzing market trends and emerging data sources.

5. Cross-Functional Collaboration & Leadership:

• Brief and guide planning teams on analytical approaches and insight development, ensuring strategic alignment.
• Partner with agency brand strategic leadership to ensure insights effectively inform creative and media strategies.
• Work closely with product teams to understand platform capabilities and how they enhance our analytical offerings.
• Build productive relationships across WPP operating companies to access diverse data and insights, fostering a collaborative ecosystem.Proven ability to work effectively with all teams and senior stakeholders, influencing outcomes without direct authority.

Skills and Experience

• Experience: A minimum of 10 years of relevant professional experience is required in strategic planning within a media, digital, or growth-focused agency environment, with a proven track record as a seasoned analyst and strategist. We welcome qualified candidates from diverse backgrounds. Prior experience with WPP proprietary internal network tools is not required, as comprehensive training will be provided.
• Analytical Prowess: Exceptional proficiency in analyzing audience data, performance analytics, market research, and complex quantitative and qualitative data to derive actionable insights and uncover hidden truths. Ability to make intelligent assumptions and projections when complete data is unavailable.
• Strategic & Critical Thinking: Demonstrated ability to define strategic direction, challenge conventional thinking, anticipate future client needs, and translate complex data into clear, actionable C-suite insights.
• Communication & Storytelling: Exceptional storytelling, presentation, and negotiation skills, capable of crafting compelling narratives and selling sophisticated strategies to C-suite clients and internal stakeholders.
• Leadership & Collaboration: Proven ability to lead, mentor, and inspire teams, work effectively with senior stakeholders, and foster cross-functional collaboration across diverse internal and external groups (WPP OCs, data teams, creative/media teams).
• Technical Savvy: Familiarity with industry media tools (e.g. Nielsen), new media tools, AI applications, and various data ecosystems relevant to media and marketing.

Life at WPP Media
Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.
 
WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. 

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 

• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 

• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Reporting of the role

This role reports to: E-Commerce Manager

Role Summary and Impact:

3 best things about the job:

• WPP Ecommerce is the most fast growing team in the past two years, from both team scale and revenue point of view

• WPP Ecommerce team has the unique business model to deliver cross platform service.

• Young and like-minded colleagues who are rich in Ecommerce experience, which provide you an open environment to learn.

Measures of success –

In three months:

• Gotten an understanding of the agency portfolio of clients.

In six months:

• Started to build relationships with the key decision makers within the client and agency organizations

In 12 months:

• Been able to independently propose Ecommerce overall strategy to meet clients’ requirements

Responsibilities of the role:

• Customize Ecommerce marketing strategy for client across Ecommerce platform

• Bridge to integrate client’s Ecommerce strategy into their marketing portfolios that enable the clients to expand their business online

• Analyse competitor’s market strategy, promotion and operation according to market trend and data to optimize the Ecommerce campaign.

• Coordinate and manage Ecommerce vendors

Skills and Experience 

• 1 year experience or 3-5 years experience in Ecommerce in brand company

• Deep knowledge and experience in the operation of Ecommerce platforms

• Good communication and team management skills

• Professional English presentation and proposal writing is a plus

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

About Wavemaker : A Leading WPP Media Brand

Wavemaker positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.

Role Summary and Impact

3 Best things about the job:

1. Working with brands across categories, ranging from traditional ones to more digitally evolved brands.

2. Work with best in business media partners & teams.

3. Attain strong understanding of cross channel media strategy by working on diversified category & teams

In this role, your goals will be:

• Develop and execute e-commerce and search marketing strategies to support business goals, including driving revenue, customer acquisition, and retention.
• Manage day-to-day operations of digital media performance campaigns, including paid search, PMax, onsite media, shopping ads, and affiliate marketing.
• Use data and performance insights to optimize campaigns, improve ROI, and achieve KPIs such as CTR, conversion rate, and ROAS.
• Work closely with cross-functional teams (marketing, product, sales) to ensure alignment and support overall business objectives.
• Stay updated on industry trends, best practices, and new tools in e-commerce and search marketing, and recommend opportunities for improvement.
• Manage relationships with external partners, vendors, and agencies to support campaign execution, optimization, and performance tracking.
• Provide guidance and support to team members to ensure smooth execution and continuous improvement.

Skills and Experience

• 5–7 years of experience in digital marketing, with solid experience in e-commerce and search engine marketing.
• Demonstrated ability to plan and execute digital media strategies that deliver measurable results.
• Strong analytical skills and experience with tools such as Google Analytics, Adobe Analytics, or similar platforms.
• Hands-on experience managing digital media campaigns across multiple platforms.
• Strong communication, teamwork, and organizational skills.
• Ability to work in a fast-paced environment and handle multiple projects at the same time.

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Please read our Privacy Notice for more information on how we process the information you provide.

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

You will be responsible for the creation of SEO proposal and statement of work and expected to have a broad understanding of all aspect that effect SEO strategy and performance; Technical SEO, Onpage & Offpage SEO, search intent and consumer insights, website UX, content strategy, content marketing, content creation and content development process as well as conversion rate optimization.

Reporting of the role
This role reports to the SEO Associated Director 

3 best things about the job:
You will work with high-profile, recognized client sites, where a small change can make a big impact.

• As part of a high-performance team, who have years of experience in successfully delivering SEO various regions of the world, you have the opportunity to further increase your knowledge while also being a key player in how we continue to grow.
• We are in a period of strong growth, which means that there is support for development of new products and services. If you have an entrepreneurial spirit, now is the time to get on board.

Measures of success –
In three months, you would have:

• Take ownership of existing projects and clients.
• Gain understanding of existing processes and tools to ensure successful deliver of client work.
• Develop relationships with key stakeholders within assigned Agency
• Train and further develop existing team members on advanced SEO strategy development.

In six months, you would have:

• Deliver growth in Agency revenue towards meeting targets.
• Build upon and improve efficiencies in developing client deliverables
• Train and further develop existing team members on advanced SEO strategy development.

In 12 months, you would have:

• Client retention and growth of Agency to meet and exceed revenue targets
• Fully managing all assigned clients requiring only high level oversight from Director on client’s day-to-day activities.
• Train and further develop existing team members on advanced SEO strategy development.

Responsibilities of the role:
Client service

• Ensure high level of service are delivered from all SEO projects team member working on.
• Ensuring all projects are delivered to a professional standard and in line with the agreed timings.

Strategy

• Supporting the development of the optimal owned media strategy and owned media activation for clients based on their budgets, target audience and KPIs.
• Ensure owned media planning approach consider multiple platforms like web, social, apps and marketplaces.
• Providing analysis, audit and plan using a combination of resources include search, social, content, audience auditing tool.
• Providing on-page and off-page (content marketing) strategy and coordination with team to deliver best-in-class SEO projects.

Planning and Performance

• Provide project planning timeframe and response to client briefs.
• Regular monitor content on the client’s site and as well as content marketing plan delivery.
• Supporting the development of client target and ensuring content marketing implementation achieves the KPIs set out at the campaign planning stage.

Team Management

• Line-management of all individuals within team including making sure timesheets are complete, signing off holiday, illness and conducting appraisals and objective setting.
• Study and find new insights in an ever evolving digital marketing
• Coaching, training, progression and personal development of all team members.
• Running regular status meeting with agencies teams to ensure campaign activity is progressing as planned and that there is appropriate communication to the client from across the account team.

Relationship

• Respected business-led relationship with direct team members, ability to both professionally nature and critique team members.
• Strong collaborative relationship with lead members of both Business team, client’s web development.
• Working relationship with business planning team as and when appropriate, in order to understand paid content marketing plan and execution.
• Working relationship with peers within [m]PLATFORM Services who manage other channel disciplines (Paid Search, Paid Social, Display and E-commerce)
• Friendly, professional relationship with all clients.
• Collaborative relationship with third-party agencies
• Positive relationships with suppliers and creation of new initiative to continue service expansion.

What you will need:

• Have a habit to catch up SEO industry trends, movement and ecosystem changes which may related to SEO campaign performance.
• Must be keen in learning other search engine mechanics such as, Youtube Search, Ecommerce Search and internal website search algorithm
• Have abilities to use and utilize SEO tools including Google Search Consoles, Google Webmaster tool, Google keyword planner, Ahrefs, DeepCrawl, MOZ, SerpBoo Etc.
• Deep familiarity with the core strategies used for SEO, in particular technical optimization, as well as keyword research, content, linking, digital asset optimization etc.
• Ability to work face-to-face with client teams is essential.
• Web analytics experience is essential. Advanced configuration and analysis experience/certifications are desirable.
• Web Development Skills – HTML, CSS, JavaScript and server-side scripting languages.
• Understanding of common web server technologies, and popular content management systems, their limitations and how to work within these to achieve SEO requirements

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted 

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

You will be responsible for the creation of SEO proposal and statement of work and expected to have a broad understanding of all aspect that effect SEO strategy and performance; Technical SEO, Onpage & Offpage SEO, search intent and consumer insights, website UX, content strategy, content marketing, content creation and content development process as well as conversion rate optimization.

Reporting of the role
This role reports to the SEO Associated Director 

3 best things about the job:
You will work with high-profile, recognized client sites, where a small change can make a big impact.

• As part of a high-performance team, who have years of experience in successfully delivering SEO various regions of the world, you have the opportunity to further increase your knowledge while also being a key player in how we continue to grow.
• We are in a period of strong growth, which means that there is support for development of new products and services. If you have an entrepreneurial spirit, now is the time to get on board.

Measures of success –
In three months, you would have:

• Take ownership of existing projects and clients.
• Gain understanding of existing processes and tools to ensure successful deliver of client work.
• Develop relationships with key stakeholders within assigned Agency
• Train and further develop existing team members on advanced SEO strategy development.

In six months, you would have:

• Deliver growth in Agency revenue towards meeting targets.
• Build upon and improve efficiencies in developing client deliverables
• Train and further develop existing team members on advanced SEO strategy development.

In 12 months, you would have:

• Client retention and growth of Agency to meet and exceed revenue targets
• Fully managing all assigned clients requiring only high level oversight from Director on client’s day-to-day activities.
• Train and further develop existing team members on advanced SEO strategy development.

Responsibilities of the role:
Client service

• Ensure high level of service are delivered from all SEO projects team member working on.
• Ensuring all projects are delivered to a professional standard and in line with the agreed timings.

Strategy

• Supporting the development of the optimal owned media strategy and owned media activation for clients based on their budgets, target audience and KPIs.
• Ensure owned media planning approach consider multiple platforms like web, social, apps and marketplaces.
• Providing analysis, audit and plan using a combination of resources include search, social, content, audience auditing tool.
• Providing on-page and off-page (content marketing) strategy and coordination with team to deliver best-in-class SEO projects.

Planning and Performance

• Provide project planning timeframe and response to client briefs.
• Regular monitor content on the client’s site and as well as content marketing plan delivery.
• Supporting the development of client target and ensuring content marketing implementation achieves the KPIs set out at the campaign planning stage.

Team Management

• Line-management of all individuals within team including making sure timesheets are complete, signing off holiday, illness and conducting appraisals and objective setting.
• Study and find new insights in an ever evolving digital marketing
• Coaching, training, progression and personal development of all team members.
• Running regular status meeting with agencies teams to ensure campaign activity is progressing as planned and that there is appropriate communication to the client from across the account team.

Relationship

• Respected business-led relationship with direct team members, ability to both professionally nature and critique team members.
• Strong collaborative relationship with lead members of both Business team, client’s web development.
• Working relationship with business planning team as and when appropriate, in order to understand paid content marketing plan and execution.
• Working relationship with peers within [m]PLATFORM Services who manage other channel disciplines (Paid Search, Paid Social, Display and E-commerce)
• Friendly, professional relationship with all clients.
• Collaborative relationship with third-party agencies
• Positive relationships with suppliers and creation of new initiative to continue service expansion.

What you will need:

• Have a habit to catch up SEO industry trends, movement and ecosystem changes which may related to SEO campaign performance.
• Must be keen in learning other search engine mechanics such as, Youtube Search, Ecommerce Search and internal website search algorithm
• Have abilities to use and utilize SEO tools including Google Search Consoles, Google Webmaster tool, Google keyword planner, Ahrefs, DeepCrawl, MOZ, SerpBoo Etc.
• Deep familiarity with the core strategies used for SEO, in particular technical optimization, as well as keyword research, content, linking, digital asset optimization etc.
• Ability to work face-to-face with client teams is essential.
• Web analytics experience is essential. Advanced configuration and analysis experience/certifications are desirable.
• Web Development Skills – HTML, CSS, JavaScript and server-side scripting languages.
• Understanding of common web server technologies, and popular content management systems, their limitations and how to work within these to achieve SEO requirements

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted 

About WPP Media:

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

o Be Extraordinary by Leading Collectively to Inspire transformational Creativity.

o Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.

o Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise

The Campaign Delivery team creates an effective link between the client-facing Agency teams and the WPP Media teams. The Campaign Delivery team ensures that comprehensive briefs are received from the Agency teams and ensures that WPP Media specialists meet clients’ expectations by achieving campaign KPIs in a timely manner and through embedding operational excellence. They also support the delivery of tasks such as reporting output, offering insights and recommendations across strategic planning and agency pitches.

The following are the responsibilities of the WPP Media Campaign Delivery team, and the varying degree of complexity is subject to individual job level:

• Ensure understanding of all WPP Media Agencies brand portfolio, deliverables and campaign KPIs
• Strong understanding of media behaviors and how the target audience interacts with specific channel delivery, and ensure common understanding across WPP Media
• Proactively address, and when needed escalate, any issue that compromises the quality and timeliness of deliverables
• Provide technical perspective in client meetings when specific expertise is required
• Maintain quality control and assurance practices across the assigned cluster of clients and proactively advise Agencies on campaign improvements
• Maintain and comply with finance processes (such as month-end reconciliations), WPP Media policies and procedures
• Facilitate and influence cross-function collaboration by demonstrating openness to new ideas and interest in learning from colleagues with different expertise
• Encourage knowledge sharing and continuous learning
• Serve as key point of contact on brief delivery responses and work with WPP Media Agency Planner in developing tactical strategies/responses
• Compile all necessary media recommendations (i.e. media schedules) from respective WPP Media Buying teams
• Oversee end-to-end project management of campaign brief and delivery
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery)
• Support the Director of Campaign Delivery team to strategize key account campaigns and ensure optimal delivery and performance alongside all WPP Media Agencies and WPP Media Buying teams
• Share regular updates with Agencies on campaign performance, such as in-flight optimizations and necessary schedule adjustments
• Assist WPP Media Agencies on consolidating data for ad hoc reports (e.g. CSI/Savings Report/Cost Avoidance)
• Deliver holistic cross-channel campaign analysis (i.e. mid and post campaign reports), working with respective buying teams to provide actionable insights and optimisation recommendations
• Identify new product opportunities that will enhance clients’ digital presence
• Roll out test-and-learn initiatives to drive continuous improvements in campaign performance
• Take an active role in developing broader biddable or digital strategic recommendations and best practices to scale impact at market and regional level
• Any other projects or tasks as assigned from time to time

Qualifications and Skills

• Bachelor’s degree, or equivalent diploma, in disciplines such as STEM, Digital Advertising/Media, Mass Communication, or relevant experience
• 3+ years of hands-on experience in at least one of the biddable channels (Social/Search/Programmatic)
• At least 1 year within internal/external engagement capacity
• Strong experience in end-to-end project/campaign management
• Solid understanding of digital media ecosystem and technology
• Project management skills and ability to handle multiple stakeholder levels
• Able to effectively develop and motivate people to achieve joint goals
• Meticulous attention to detail and effective communication skills
• Able to efficiently prioritize and delegate tasks in a fast-changing environment
• Knowledge and passion for digital marketing: digital display, digital branding, digital direct response, SEM, video & mobile
• Able to synthesize large amounts of information, news, data, and research into the most relevant insights for your accounts and clients
• Ability to influence without authority
• Leadership skills demonstrated by self-confidence, good judgment, sound decision-making, empathetic listening, flexibility, self-motivation, and ability to challenge the status quo
• Team player mindset, with the ability to receive and provide feedback professionally, and collaborate in a cross-functional environment
• Strive for excellence by setting high standards, committing to continuous improvement, and delivering results despite constraints
• Strong relationship skills, with awareness and respect for diversity

Life at WPP Media

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted 

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

Key Responsibilities

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experience working with cross functional teams Sales, Support, Engineering
• Experienced using Datadog and/or other cloud monitoring tools
• Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

Our Enterprise Account Executives target and close new business with Datadog’s largest, most strategic customers and prospects. In this role you’ll be focused on uncovering the pain points organizations face as they operate in or migrate to a cloud environment at scale as well as delivering the appropriate Datadog solution.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. 

What You’ll Do:

• Prospect into large Fortune 1000 companies in Thailand while running an efficient sales process
• Maintain, build and own specific relationship maps for your territory including existing relationships and aspirational contacts
• Develop a deep comprehension of customer's business
• Negotiate favorable pricing and business terms with large commercial enterprises by selling value and ROI
• Handle existing customer expectations while expanding reach and depth into assigned territory
• Demonstrate resourcefulness when faced with challenges that defy easy solution
• Have intuitive sense of necessary steps to close business and gain customer validation
• Identify robust set of business drivers behind all opportunities
• Ensure high forecasting accuracy and consistency

Who You Are: 

• Someone with 3+ years closing experience (mix of field selling within mid-market or enterprise)
• Driven and have met/exceeded direct sales goals of 1M+ and operated with an average deal size of $100k+
• Able to demonstrate methodology to prospect and build pipeline on your own
• Experienced in working for an innovative tech company (SaaS, IT infrastructure or similar preferred)
• Experienced in selling into large Fortune 1000 companies with the ability to win new logos
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous and competitive medical benefits package
• Retirement savings match
• Pet adoption and insurance program

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

JOB SUMMARY

Join Storyblok's Support team as a Technical Support Engineer II, where you'll excel in handling escalated tickets and troubleshooting intricate issues independently. With your deep understanding of Content Management Systems (CMS) and web technologies, you'll provide expert assistance to clients, ensuring seamless experiences and resolving challenges with precision.

Your role extends beyond issue resolution; you'll manage cases from inception to resolution, prioritizing timely responses and exceeding customer expectations. Collaborating closely with cross-functional teams, including tech support, sales, and partner account managers, you'll streamline processes and drive efficiency to enhance overall customer satisfaction.

Furthermore, your expertise will be pivotal in guiding product improvements and updates based on customer feedback. You'll actively contribute to identifying inefficiencies in support processes and suggesting enhancements to boost productivity and elevate the user experience. To support more complex, high-impact customer scenarios, you may also engage customers directly via video calls to troubleshoot technical issues in real time and accelerate resolution, particularly in advanced or enterprise-level cases.

In addition to your technical prowess, you'll play a crucial role in mentoring and training Technical Support Engineer I, fostering their growth and development within the team. Join us at Storyblok, where your contributions will shape the future of our support ecosystem and directly impact our continued growth and success.

ESSENTIAL JOB FUNCTIONS

• Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
• Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
• Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
• Educate customers on product features, functionalities, and best practices.
• Maintain a positive, empathetic, and professional attitude in all customer interactions.
• Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
• Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
• Assist in training the Technical Support Engineer I and provide mentorship as needed.
• Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
• Participate in customer video calls when appropriate to troubleshoot complex technical issues live, helping reduce back-and-forth communication and speed up resolution for high-priority or advanced customer cases.

EDUCATION AND EXPERIENCE

• Bachelor's or Master's degree in Computer Science or a related field or equivalent experience.
• 3+ years of Technical Support Engineering experience.
• Thorough knowledge with consuming RESTful and GraphQL APIs.
• Working knowledge of at least one modern JavaScript framework such as Vue.js, React, Next.js, or Nuxt.js and their fundamental principles.
• Ability to debug and troubleshoot applications built with modern JavaScript frameworks.
• Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
• Working knowledge of HTML and CSS.
• Experience with CMS in general; experience with Headless CMS is a plus.
• Fluent in English with excellent verbal and written communication and interpersonal skills.
• Experience troubleshooting complex technical issues in real time with customers or internal stakeholders (e.g., via screen sharing or video calls) is a plus.
• Remote working experience.
• Well organized, self-starter, has excellent work ethic, and pays attention to detail.
• A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle.
• Ability to work independently with little direct supervision.
• Real passion for solving issues and challenges.
• Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

ADDITIONAL INFORMATION

Great fit if you: enjoy helping customers solve real problems, can explain technical concepts in plain language, and get satisfaction from owning an issue end to end.

Not the right role if you: are primarily looking to build or ship product features, prefer working in a pure engineering environment, or have limited experience in customer-facing roles.

The Opportunity
 You will own and shape accounting across multiple countries in a fast-moving, global OTA — not just running the books but rethinking how accounting creates strategic value. Partner closely with business leaders, tax authorities, auditors, external advisors, and Agoda’s group brands to deliver timely reporting and enable new product and market launches across multiple legal entities.

This role blends accounting leadership, projects, and internal consulting. You’ll lead cross-functional projects to improve balance-sheet reconciliations, streamline one‑off adjustments, and design scalable end‑to‑end processes that reduce cycle times and strengthen controls. You’ll also help craft a long‑term vision for the teams you influence and mentor colleagues to raise technical and process capabilities.

We encourage experimentation with AI and automation — from intelligent reconciliation to anomaly detection and predictive close timelines — turning novel ideas into production improvements that free the team for higher‑value analysis. If you’re motivated by systems transformation, measurable impact, and working in an agile environment with varied products and stakeholders, this role gives you the autonomy and scope to make it happen 

In this Role, you’ll get to:  

Financial Accounts 

• Prepare complete details and accurate accounts for all entities, including a group consolidation 

• Manage month-end and year-end closes in a fast-paced, deadline-driven and regulated environment, and drive continuous improvement of close processes 

• Report accurate, timely and insightful monthly management accounts and financial updates for management review 

• Motivate management accounting/nominal ledger team to take further responsibility for accounts input and preparation processes, and ensure career development in a supportive manner 

• Manage and liaise with auditors, IT review and tax computation processes from planning to filing in an efficient and effective manner 

• Collaborate with other finance managers to support overall department goals and objectives 

• Advise staff regarding the handling of non-routine reporting transactions 

• Manage and oversee the daily operations of the accounting department 

Accounting Controls 

• Ensure accounting, associated IT systems and internal control environment are in compliance with Corporate policy as well as SOX requirements and US GAAP. 

• Responsible for review of journal entries 

• Review reconciliations of all significant account balances including bank accounts and fixed assets, debtors and creditors, and report significant exceptions to management 

• Guides other departments by researching and interpreting accounting policy, applying observations and recommendations to operational issues 

Tax 

• Understand key concepts of tax returns (i.e. corporate income tax, withholding tax and indirect taxes) in foreign jurisdictions where the company has legal presence 

• Provide tax team with accurate information for the purpose of tax compliance in local and foreign jurisdictions 

Projects 

• Manage and implement the Company’s initiatives and projects from finance and accounting perspective. This includes providing requirements, designing and performing UAT, designing new workflow, monitoring post-go-live processes, and troubleshooting  

• Identify and drive process and technology improvement opportunities  

What you’ll Need to Succeed: 

• Bachelor’s or Master’s degree in accounting, Finance, or a related field. 

• 6+ years of accounting experience, with strong knowledge of full-set accounting and financial reporting. 

• Practical knowledge of internal controls and compliance and familiarity with international accounting standards. 

• Experience working with ERP systems and contributing to system, process improvement, or cross-functional projects. 

• Strong analytical and problem-solving skills, with the ability to improve processes and adapt in a fast-paced environment. 

• Strong communication, stakeholder management, and leadership skills. 

• Excellent command of written and spoken English. 

It’s good if you have. 

• Experience with Oracle ERP 

• Familiarity with US GAAP and practical experience with SOX 

• Professional accounting qualifications such as CPA, ACCA, CA, CMA, or equivalent. 
   

What you’ll get:   

• A relocation package including visa-sponsorship to help you and your family get here comfortably.   

• Medical insurance, mental health support line, annual leave, travel discounts, sick days, and the AgodaChoice flexible spending benefit   

• Employee resource groups for every culture and background 

• Flexibility to help you work in the way that’s best for you with a work from home allowance, 30-day work from anywhere benefit, and hybrid working options.   

• Professional growth and learning budget, including several in-person development programs for each stage of your career. 

• The chance to live in Bangkok, one of the best cities in Southeast Asia, and a central hub for travel. Within 3 hours, you can hit any of the most popular countries like Vietnam, Singapore, Laos, Malaysia, and Hong Kong, just to name a few.   

#Thailand #Singapore #Vietnam #Malaysia #Indonesia #Philippines #India #China #Japan #SouthKorea #UK #Germany #France #Netherlands #Spain #Italy #Sweden #Switzerland #Ireland #Denmark #Brazil #Mexico #Argentina #Chile #Colombia #Peru #USA #UnitedStates #FinanceManager #AccountingManager #Reporting #Controlling #GL #CPA #Generalledger #FinanceJobs #AccountingJobs #JobOpportunity #NowHiring #JoinOurTeam #FinanceCareers #AccountingCareers #Reconciliation #FinancialOperations #ClosingActivities

Get to Know our Team:  

The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.

In this Role, you’ll get to:  

• Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others.
• Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.

What you’ll Need to Succeed:  

• Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, statistics or science)
• Ability to communicate fluently in English
• Good numerical reasoning skills
• Proficiency in Excel
• Intellectual curiosity

It’s Great if you Have:  

• Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL
• Experience in digital marketing
• Academic research experience#STRA#ANLS#MRKT#3#LI-TR2 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #washdc #tirana #yerevan #sydney #melbourne #perth #vienna #graz #linz #baku #minsk #brussels #antwerp #ghent #charleroi #liege #saopaolo #sofia #toronto #vancouver #montreal #shanghai #beijing #shenzhen #zagreb #cyprus #prague #Brno #Ostrava #copenhagen #cairo #alexandria #giza #estonia #helsinki #paris #nice #marseille #rouen #lyon #toulouse #tbilisi #berlin #munich #hamburg #stuttgart #cologne #frankfurt #dusseldorf #dortmund #essen #Bremen #leipzig #dresden #hanover #nuremberg #athens #hongkong #budapest #bangalore #newdelhi #jakarta #bali #bandung #dublin #telaviv #milan #rome #naples #turin #palermo #venice #bologna #florence #tokyo #osaka #yokohama #nagoya #okinawa #fukuoka #sapporo #amman #irbid #riga #beirut #tripoli #vilnius #luxembourg #kualalumpur #malta #chisinau #amsterdam #oslo #jerusalem #manila #warsaw #krakow #sintra #lisbon #porto #braga #cascais #loures #amadora #almada #doha #alrayyan #bucharest #moscow #saintpetersburg #riyadh #jeddah #mecca #medina #belgrade #singapore #bratislava #capetown #johannesburg #seoul #barcelona #madrid #valencia #seville #bilbao #malaga #oviedo #alicante #laspalmas #zaragozbanga #stockholm #zurich #geneva #basel #taipei #tainan #taichung #kaohsiung #Phuket #bangkok #istanbul #ankara #izmir #dubai #abudhabi #sharjah #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #sanaa #taiz #aden #gibraltar #marrakech #lodz #wroclaw #poznan #Gdansk #szczecin #bydgoszcz #lublin #katowice #rio #salvador #fortaleza #brasilia #belo #belem #manaus #curitiba #portoalegre #saoluis data representation data analysis SQL data analytics analytics python (programming language) data mining data science r (programming language) tableau analytical skills data visualization databases business analysis business intelligence (bi) microsoft sql server

Get to Know our Team:  

The Performance Marketing Team of Agoda is a world leader in online marketing. This department is highly data-driven and focused on developing at-scale marketing programs that improve the lifetime value of Agoda customers through measurable marketing programs and channels. The team is a blend of the best analysts, marketing strategists, and data scientists in the world. The marketing leadership at Agoda have deep experience in data science, product, strategy, and other marketing fields and have built an organization that thrives on data, creative ideas, and technology. The Performance Marketing Team also fosters a great learning environment. You will be able to learn and grow by working closely with experts from a variety of backgrounds from all over the world.

In this Role, you’ll get to:  

• Search: Experiment with text ads, bidding, and campaign structures on Google, Bing, Baidu, Naver, and other search engines. Adapt to new product features and roll out changes from successful tests.
• Display: Test, analyze, and optimize campaigns on Facebook, Twitter, Instagram, and others.
• Modeling: Analyze the vast amounts of data generated by experiments, develop models we can use for optimization, and build dashboards for account managers.

What you’ll Need to Succeed:  

• Bachelor’s Degree or higher from top university in a quantitative subject (computer science, mathematics, engineering, or science)
• Ability to communicate fluently in English
• 2+ years’ experience in top-tier management consulting, investment banking, private equity, or strategy/business operations for a fast-growing globally operating tech company
• Exposure to one or more data analysis packages or databases, e.g., SAS, R, SPSS, Python, VBA, SQL
• Good numerical reasoning skills
• Proficiency in Excel
• Intellectual curiosity

It’s Great if you Have:  

• Experience in digital marketing
• Academic research experience

#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown

About the Role

The Technical Account manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

What You’ll Do

• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions
• Assist with Veeam Software solution implementation effort estimation
• Assist with post-installation issues
• Create white papers, solutions guides, best practices, custom documentation, etc.
• Deliver onsite knowledge transfer on Veeam Software solutions
• Assist in the selling of Professional Services
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight travel to meet company goals and objectives
• Perform other duties, as assigned

What You’ll Bring

• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship-building skills
• Responsible for understanding customer needs and architecting an appropriate solution.
• Focuses on developing deep technical knowledge of VEEAM solutions and a broad range of associated technologies.
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Extensive experience with Data Center, Business Continuity and Operating Systems
• A proven track record of success (Attitude, Competency, Activity Levels)
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols

#LI-LW1 

Get To Know Our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. 

The Opportunity:

As Director of Organizational Performance in the People Development & Performance team, you will be partnering with senior leaders across Agoda to drive programs and initiatives aimed at strengthening and evolving how we measure and assess organizational effectiveness, and drive interrelated performance management and adjacent talent management platforms and processes such as talent identification, succession planning, and more. Design and implementation of programs will require close partnership across the People Team and project teams in each department. You will have the opportunity to help shape Agoda’s organizational and performance management strategies globally to support achieving our vision and multi-year strategy.

What You’ll Do:

• Closely partner with senior departmental leaders and senior business partners and colleagues in the People Team (e.g., HRBPs, Compensation & Benefits, Learning & Development, etc.) to understand business strategy and current organizational context to identify and address opportunities to develop a high performing culture in their teams
• Manage platforms and cycles for performance calibration, talent review, performance review and succession planning across the company
• Analyze performance, org structure/complexity, and talent movement data to identify issues and recommend practical improvements to talent processes for rapid implementation
• Lead and develop a team (both directly and on project basis) to deliver platforms and programs on an all-Agoda and priority departmental program basis
• Ably represent People Team in Agoda leadership forums, and represents Agoda in interactions with related brand companies in people-related topics aimed at sharing and learning best practices, harmonizing policies where appropriate such as inter-brand transfer
• Mentor and develop other professionals in a maturing People function
• Translate people analytics into clear updates for stakeholders, shaping strategy and measuring program impact (e.g., exit drivers, retention, engagement, and performance-management trends)

What You'll Need to Succeed:

• 12+ years of experience in internal HR partnering, talent management and organizational consulting experience in large organization preferably in the tech industry, or strategic or management consulting experience
• Acute business acumen and understanding of how organizational structures and dynamics relate to execution
• Deep experience implementing, operating, and improving performance management platforms and processes, preferably in fast moving Tech environments
• Deep understanding of the systems and associated data across the employee lifecycle and attendant business processes across full employee lifecycle
• Excellent executive presence and the ability to clearly articulate messages to a variety of audiences
• Ability to bring business perspectives and facilitate outcomes is more important than experience in HR roles
• Excellent judgment, self-motivated, curious and trustworthy
• Outstanding ability to lead a team with strong ability to prioritize and guide robust, detailed execution
• Strong analytical and problem-solving capability backed with excellent data sense
• High level of discretion, confidentiality, and ethics
• Strong interpersonal skills and ability to collaborate across a diverse, multicultural organization
• Comfortable with ambiguity and change; brings structure and drive to deliver results
• Humility, sense of humor, flexibility, good interpersonal skills and the ability to lead difficult conversations are a must
• Undergraduate degree from a top university expected, advanced degrees welcome

**This role is Based in Bangkok – Relocation Support Provided** 

#melbourne #london #berlin #copenhagen #hongkong #seoul #tokyo #jakarta #manila #kualalumpur #singapore #hanoi #bangkok

The Opportunity:

DevOps Engineering team is tasked with creating automation into the Software Development Lifecycle concerning all Agoda’s R&D. The team is responsible for maintaining all central Dev-related tooling chain and develop internal tools/Web Portals in order to increase development efficiency and security. The impact of this engineering team affects all development in Agoda.

In this Role, you’ll get to:

• Maintain CI/CD best practices and automating security testing at the speed of DevOps
• Maintain all central Dev-related systems for source control, CI, Service Discovery, and more.
• Bridging the gap between Development and Operations
• Full-stack development for internal portals and tooling

What you’ll Need to Succeed:

• 10+ years of experience in Software Engineering / DevOps / Platform Engineering, with at least several years operating in a senior or principal capacity.
• Hands-on experience with the whole SDLC: Requirement, Design, Code, Test, Deploy
• Great coding skills in a modern programming language (preferably Python/Go)
• Knowledge of Development ecosystem tooling: Git/CI/Docker/Kubernetes
• Passion for learning cutting-edge technologies and automating large scale processes
• Software architecture design skills for maintaining High Availability and Fault Tolerance
• Linux system administration skills

It’s Great if you have:

• Experience with Configuration Management tools (preferably Ansible)
• Experience coding a Full Stack application (preferably with React.js and Go)
• Experience working with OpenStack
• Experience working with Container orchestration (preferably Kubernetes)
• Experience with Hashicorp tools (Consul / Vault)
• Experience with both SQL/NoSQL databses (PostgreSQL, Elastic, MSSQL)

#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #PetalingJaya #GeorgeTown #sanjose #losangeles #sydney #melbourne #perth #brussels #saopaolo #vancouver #shenzhen #copenhagen #helsinki #hongkong #budapest #dublin #telaviv #rome #amsterdam #oslo #jerusalem #moscow #stockholm #zurich #wroclaw #rio #chichago #seattle #newyork #bangalore #thailand #IT #4 #5 #LI-ST2 #LI-Hybrid

This position is based in Bangkok, Thailand. (Relocation support is provided)

In this Role, you'll get to:

• Lead the technical vision, architecture, and execution of new SRE platforms or reliability initiatives.
• Define and promote SRE best practices across Agoda’s services e.g., SLI/SLO-driven engineering, error budgets, and other data-driven reliability factors.
• Design, build, and operate reliability platforms including load shedding , business signals monitoring, and safe-deployment automation to reduce blast radius while preserving developer velocity.
• Own safe deployment strategies such as canary releases, automated rollback, and business-impact protection integrated with deployment & monitoring.
• Proactively identify and mitigate reliability and scaling risks across Agoda’s services.
• Improve system resilience and multi-cluster readiness by partnering with platform team and operation team.
• Lead major incident response and operational excellence, driving fast detection, mitigation, root cause analysis, postmortems, and learnings focused on business impact.
• Maintain and evolve incident, observability, alerting, and on-call tooling, improving signal quality, alert enrichment, grouping, and reducing time-to-clue and time-to-mitigation for NOC and on-call engineers.
• Advance platform observability and reliability signals using Prometheus and Grafana, balancing actionability, scale, and cost efficiency.
• Define reliability roadmaps and OKRs, translating ambiguous business reliability goals into clear technical requirements.

What You’ll Need to Succeed:

• 8+ years of relevant experience.
• Demonstrated ownership of architecting, building, and operating mission-critical production systems, making long-term technical and reliability trade-off decisions.
• Proven ability to lead and coordinate complex cross-team initiatives, setting technical direction and aligning stakeholders to deliver outcomes at organizational scale.
• Expertise in one or more programming skills (e.g., Go, Python, Rust, Java) with a solid understanding of distributed systems fundamentals (concurrency, backpressure, timeouts/retries, idempotency, circuit breaking).
• Deep hands-on experience with the Kubernetes ecosystem, service mesh technologies (e.g., Istio), Kubernetes deployment workflows (e.g., Argo CD).
• Observability & monitoring expertise, using Prometheus, Grafana, and common logging/telemetry stacks (e.g., OpenTelemetry), with an understanding of signal quality, scalability, and cost trade-offs.
• Strong incident management lifecycle aiming for improving area of alert quality, alert management, incident response, RCA, and postmortems.
• Experience with reliability engineering patterns such as canary deployments, automated rollback, capacity/right-sizing automation, and production operation.
• Solid data analysis, including SQL(e.g., PostgreSQL, MSSQL) and data pipelines.
• Data-driven mindset, able to perform deep research, analyze complex problems, and make informed technical decisions.
• Excellent communication and collaboration skills, able to explain complex technical concepts clearly to stakeholders at all levels, and to operate effectively both as a self-directed individual contributor and as part of a team.
• Curiosity and continuous learning, staying current with industry trends, open-source advancements, and emerging reliability practices.

Nice-to-Have:

• Experience operating large-scale, high-QPS systems serving millions of users in domains such as e-commerce, travel, or fintech.
• Hands-on experience with multi-region / multi-DC architectures and traffic isolation or failover strategies.
• Background in chaos engineering and resilience testing.
• Experience defining or scaling org-wide SLO/SRE frameworks.
• Built or operated Kubernetes controllers/operators.
• Exposure to ML-assisted detection or statistical methods for signal tuning (e.g., windowing strategies, precision/recall trade-offs).

#Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown

This position is based in Bangkok, Thailand. (Relocation support is provided)

In this Role, you'll get to:

• Lead the technical vision, architecture, and execution of new SRE platforms or reliability initiatives.
• Define and promote SRE best practices across Agoda’s services e.g., SLI/SLO-driven engineering, error budgets, and other data-driven reliability factors.
• Design, build, and operate reliability platforms including load shedding , business signals monitoring, and safe-deployment automation to reduce blast radius while preserving developer velocity.
• Own safe deployment strategies such as canary releases, automated rollback, and business-impact protection integrated with deployment & monitoring.
• Proactively identify and mitigate reliability and scaling risks across Agoda’s services.
• Improve system resilience and multi-cluster readiness by partnering with platform team and operation team.
• Lead major incident response and operational excellence, driving fast detection, mitigation, root cause analysis, postmortems, and learnings focused on business impact.
• Maintain and evolve incident, observability, alerting, and on-call tooling, improving signal quality, alert enrichment, grouping, and reducing time-to-clue and time-to-mitigation for NOC and on-call engineers.
• Advance platform observability and reliability signals using Prometheus and Grafana, balancing actionability, scale, and cost efficiency.
• Define reliability roadmaps and OKRs, translating ambiguous business reliability goals into clear technical requirements.

What You’ll Need to Succeed:

• 8+ years of relevant experience.
• Demonstrated ownership of architecting, building, and operating mission-critical production systems, making long-term technical and reliability trade-off decisions.
• Proven ability to lead and coordinate complex cross-team initiatives, setting technical direction and aligning stakeholders to deliver outcomes at organizational scale.
• Expertise in one or more programming skills (e.g., Go, Python, Rust, Java) with a solid understanding of distributed systems fundamentals (concurrency, backpressure, timeouts/retries, idempotency, circuit breaking).
• Deep hands-on experience with the Kubernetes ecosystem, service mesh technologies (e.g., Istio), Kubernetes deployment workflows (e.g., Argo CD).
• Observability & monitoring expertise, using Prometheus, Grafana, and common logging/telemetry stacks (e.g., OpenTelemetry), with an understanding of signal quality, scalability, and cost trade-offs.
• Strong incident management lifecycle aiming for improving area of alert quality, alert management, incident response, RCA, and postmortems.
• Experience with reliability engineering patterns such as canary deployments, automated rollback, capacity/right-sizing automation, and production operation.
• Solid data analysis, including SQL(e.g., PostgreSQL, MSSQL) and data pipelines.
• Data-driven mindset, able to perform deep research, analyze complex problems, and make informed technical decisions.
• Excellent communication and collaboration skills, able to explain complex technical concepts clearly to stakeholders at all levels, and to operate effectively both as a self-directed individual contributor and as part of a team.
• Curiosity and continuous learning, staying current with industry trends, open-source advancements, and emerging reliability practices.

Nice-to-Have:

• Experience operating large-scale, high-QPS systems serving millions of users in domains such as e-commerce, travel, or fintech.
• Hands-on experience with multi-region / multi-DC architectures and traffic isolation or failover strategies.
• Background in chaos engineering and resilience testing.
• Experience defining or scaling org-wide SLO/SRE frameworks.
• Built or operated Kubernetes controllers/operators.
• Exposure to ML-assisted detection or statistical methods for signal tuning (e.g., windowing strategies, precision/recall trade-offs).

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