Customer Support Jobs in Texas.
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Commerce and Performance Partnerships team sits within Roku's Global Ad Platform Partnerships and Business Development organization. The team is responsible for driving the next generation of commerce and performance-based advertising solutions on the largest screen in the home. We partner with Roku ad product and ad sales, as well as brands, agencies, and ad tech platforms to unlock new revenue streams through commerce-enabled campaigns, shoppable formats, and measurable business outcomes.
About the Role
We are seeking an experienced Senior Partnerships and Business Development leader to execute strategic commerce and API partnerships and revenue growth initiatives. In this role, you will be the catalyst for expanding Roku's footprint in performance marketing, building relationships with key Commerce and Retail Media partners, fostering relationships with agencies, and API technology partners who are looking to drive measurable ROI and commerce outcomes through CTV advertising. You will identify, structure, and execute strategic partnerships that advance Roku's position as the leading performance and commerce advertising platform for streaming TV.
For TX Only - The estimated annual salary for this position is between $315,900-350,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You'll Be Doing
Partnership Development & Revenue Growth
- Identify, develop, and manage strategic partnerships with Commerce, Retail Media networks, API platforms, and ecosystem providers
- Drive incremental revenue through deals focused on commerce and performance monetization via APIs, reselling, data procurement, and shoppable activities.
- Build and maintain executive-level relationships with key decision-makers at retailers, commerce networks, and ecosystem partners.
- Own quarterly and annual revenue for the Commerce & Performance Partnerships team
Strategic Initiatives & Business Building
- Structure innovative partnership models that leverage Roku's unique data, measurement, and commerce capabilities to deliver performance outcomes
- Develop business cases, financial frameworks, and ROI models for new commerce and performance advertising solutions
- Collaborate with Product, Sales, and Revenue Operations teams to bring new performance products and features to market
- Evangelize Roku's commerce and performance advertising capabilities through thought leadership, presentations, and industry events
Cross-Functional Collaboration
- Partner with Product, Engineering, Partnership Solutions, and Data Science teams to define product requirements based on partner and market opportunities
- Work closely with Legal and Finance to structure complex partnership agreements
- Provide market feedback to inform product roadmap and go-to-market strategies
We're Excited If You Have
Required Qualifications
- 10+ years of experience in business development, partnerships, or sales within digital advertising, ad tech, or commerce
- Worked with or at Retail Media Networks, Programmatic, and Commerce platforms,
- Experience with API, social networks, and measurement platforms
- Proven track record of driving multi-million dollar revenue partnerships
- Deep understanding of performance advertising, e-commerce, and direct-response marketing principles.
- Strong technical skills (API, cleanrooms, retailer measurement, to guide and consult across product and partner solutions
- Strong analytical skills with ability to interpret data, build financial models, and present insights to executive audiences
- Exceptional communication and presentation skills with experience presenting to C-level executives
- Experience managing complex negotiations and structuring win-win partnership agreements
Preferred Qualifications
- Experience in CTV/OTT advertising or streaming platforms
- Knowledge of attribution methodologies, measurement frameworks, and privacy-compliant data strategies
- Understanding of ROAS, CPA, LTV, and other performance marketing KPIs
#LI-OR1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Roku is constantly innovating and finding new ways to provide new value for our customers, and Roku's Retail Sales team is responsible for driving the growth of Roku's retail products and programs by bringing our device portfolio to market through the country's largest retail partners. We manage the commercial relationships, in-store presence, and sell-through performance that connect Roku products to millions of customers every day.
About the role
We're looking for a National Account Manager to own Roku's relationship with Walmart. This is a full-stack commercial role: you'll help inform strategy, build relationships, and drive execution across pricing, promotion, product placement, and sell-through. You'll be the internal voice of Walmart and the external face of Roku, and you'll be expected to bring both perspectives to the table. This role will require frequent travel to Bentonville, AR to meet with partners and stakeholders in the area.
As the primary contact for Roku devices at Walmart, you’ll be responsible for achieving annual and quarterly revenue goals and for planning and executing category roadmaps that deliver on pricing, promotion, and product placement objectives.
We're not necessarily looking for someone who already knows everything about the TV business. We're looking for someone who has won at Walmart in a competitive category and knows how to build on that success. If you've driven results at the world's largest retailer and you're excited about learning a new space, this role was built for you.
For Remote US Only - The estimated annual salary for this position is between $191,000 - $224,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Own Roku’s Walmart devices business end-to-end across US stores and walmart.com: item setup, modular and in-store placement, pricing, promotion, forecasting, in-stock management, and end-of-life transitions
- Assess opportunities for retail growth and expansion across TVs, streaming media players, audio, smart home, and related markets, with a focus on Walmart’s ecosystem
- Develop and present annual and quarterly business plans tied to clear revenue, margin, and share targets
- Ensure promotional alignment internally and with Walmart across key events, features, and programs
- Build strong, trust-based relationships across Walmart's buying, replenishment, merchant, and ecommerce teams
- Lead regular Walmart business cadences, using POS, inventory, and margin data to recommend pricing, promotion, assortment, and allocation actions
- Understand Roku’s business and market dynamics and translate market, shopper, and competitive insights into actionable retail strategies and test-and-learn plans
- Partner with Retail Strategy, Sales Operations, FP&A, Product, and Operations to align on forecasts, promotions, and product priorities
- Partner with Retail Marketing and OEM partners to develop in-aisle, endcap, and seasonal programs that drive incremental traffic and conversion
- Customize sell-in and sell-out materials for Walmart's unique buying process, internal review cadence, and decision-makers
- Track performance against targets and lead regular business reviews with both Walmart and internal stakeholders, including senior Roku leadership
We're excited if you have
- Bachelor’s degree or equivalent practical experience; MS/MBA or equivalent experience preferred
- 8+ years of sales or account management experience in consumer or consumer electronics categories, selling into retail
- 3+ years of experience selling into Walmart, with established buyer-level relationships
- Proven track record of hitting revenue targets and growing a business at Walmart, regardless of category
- A deep understanding of the big-box retail environment and how decisions around assortment, placement, price, and promotion show up in-store and online
- Ability to operate strategically and get into the details — you can build a Joint Business Plan (JBP) and pull a Point-of-Sale (POS) report
- Comfort building cases from data (POS, share, margin, promo ROI) and translating insights into clear recommendations
- Can think strategically, but can dig in to answer questions and get the details in order to ensure the strategy can be realized
- Enjoy working cross-functionally, but can also work independently in a fast-paced, ambiguous environment
- Take a long-term view when evaluating opportunities and setting priorities for Walmart and Roku’s broader retail portfolio
- Strong cross-functional instincts; you know how to work through influence, not just authority, with partners across finance, operations, marketing, and product
- Clear, confident communication skills with the ability to tailor the message for a Walmart merchant, a cross-functional working team, or a Roku executive
#LI-DH2
#LI-Remote
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising — triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.
About the Role
We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.
For Toronto, Canada Only - The estimated annual salary for this position is between $113,000 CAD - $146,000 CAD annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You'll Be Doing
- Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
- Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
- Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
- Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
- Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
- Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
- Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
- Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
- Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
- Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
- Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
- 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
- 2+ years of leading technical teams, including geographically distributed or contractor-based teams
- Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
- Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
- Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
- Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
- Strong understanding of CDN architecture and capacity planning in a video streaming context
- Ability to translate technical issues into clear business impact for non-technical stakeholders
- Track record of building or improving automation to reduce manual operational overhead
- Excellent communication and prioritization skills in a fast-paced, always-on environment
- Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
- Bachelor's degree or equivalent work experience
- Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.
#LI-AN1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising — triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.
About the Role
We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.
For Connecticut Only - The estimated annual salary for this position is between $112,200 - $140,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You'll Be Doing
- Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
- Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
- Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
- Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
- Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
- Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
- Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
- Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
- Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
- Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
- Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
- 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
- 2+ years of leading technical teams, including geographically distributed or contractor-based teams
- Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
- Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
- Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
- Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
- Strong understanding of CDN architecture and capacity planning in a video streaming context
- Ability to translate technical issues into clear business impact for non-technical stakeholders
- Track record of building or improving automation to reduce manual operational overhead
- Excellent communication and prioritization skills in a fast-paced, always-on environment
- Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
- Bachelor's degree or equivalent work experience
- Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.
#LI-AN1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Technical Operations is the first line of defense for the Roku platform. We are a global, around-the-clock team responsible for the health and stability of The Roku Channel (TRC), live and on-demand content pipelines, ad delivery, and the user-facing experience across all Roku platforms. We sit at the intersection of Engineering, Content, Live Operations, and Advertising — triaging issues in real time, owning major launch execution, and building the tooling and automation that keeps Roku running at scale.
About the Role
We are looking for a Technical Operations Manager to lead a team of engineers who monitor, triage, and resolve platform issues 24/7. This role requires someone who is equally comfortable diving deep into a production incident and running a cross-functional launch war room. You will manage SLAs, own launch readiness for high-visibility events, drive automation initiatives, and serve as an escalation point for partner teams including Engineering, Content Operations, Live Operations, Advertising, and Rights Management.
What You'll Be Doing
- Lead and develop a team of Technical Operations Engineers across multiple time zones, including global contractors
- Oversee 24/7 platform monitoring through the Technical Operations Control Center (TOCC), ensuring alerts are triaged and escalated with urgency and accuracy
- Own the end-to-end incident management process — from initial triage through escalation, stakeholder communication, resolution, and post-mortem
- Manage and enforce SLAs across priority tiers, ensuring Engineering and business stakeholders are kept informed throughout issue lifecycles
- Lead war room execution for P0/P1 launches, driving readiness reviews, runbook preparation, and day-of coordination with cross-functional teams
- Coordinate CDN and internal infrastructure capacity planning in advance of high-visibility events, maintaining relationships with CDN partners
- Partner with Engineering to prioritize production bugs, advocate for platform stability improvements, and reduce operational toil
- Drive automation initiatives that reduce manual monitoring, streamline escalation workflows, and improve team efficiency at scale
- Collaborate closely with Content Operations, Live Operations, Advertising Operations, Platform Operations, and Engineering to ensure smooth content delivery and issue resolution across all platforms
- Represent Technical Operations in cross-functional launch planning, ensuring the team is engaged 30 days prior to major events
- Define and maintain escalation paths, runbooks, and operational documentation for the team
What We're Looking For
- 5+ years of experience in technical or platform operations within a streaming, media, or consumer technology environment
- 2+ years of leading technical teams, including geographically distributed or contractor-based teams
- Deep familiarity with ad delivery operations, including monitoring ad fill rates and working across SSAI and client-side ad insertion workflows
- Hands-on experience with monitoring and alerting tools such as Datadog, PagerDuty, or equivalent platforms
- Proven ability to lead high-pressure incident triage and cross-functional escalation across engineering and business teams
- Experience managing launch readiness for live or high-profile events, including war room coordination and runbook ownership
- Strong understanding of CDN architecture and capacity planning in a video streaming context
- Ability to translate technical issues into clear business impact for non-technical stakeholders
- Track record of building or improving automation to reduce manual operational overhead
- Excellent communication and prioritization skills in a fast-paced, always-on environment
- Willingness to support on-call coverage, including evenings and weekends for critical launches or incidents
- Bachelor's degree or equivalent work experience
- Willingness to work flexible hours, including evenings and weekends, to meet project deadlines and support critical operations.
#LI-AN1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking an Ad Operations Associate to join our growing Marketing Ad Ops team. In this role, you will help facilitate the launch and delivery of campaigns while ensuring compliance with standard processes and quality assurance practices. This position is highly cross-functional and will use many innovative approaches to drive viewer engagement with The Roku Channel and to expand our Roku footprint internationally.
This individual will work well in a fast-paced environment and be a natural self-starter. The ideal candidate isn’t a bystander. They are curious, hungry, and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs.
This position works closely with the US-based Marketing team in Austin, TX, and the newly formed international marketing team in Mexico City. This position reports to the Manager of Marketing Ad Ops. This role is based in our Austin, TX office.
What you'll be doing
- Use 3rd party tools to ensure creatives running in our ad servers follow our ad specifications
- Monitor and schedule campaigns, making any necessary optimizations to placements, tags, creatives, and/or 3rd party technologies to ensure expected delivery
- Accountable for the management and QA of high-profile and time-sensitive campaign launches
- Build and launch custom ad experiences using proprietary toolsets and technical systems
- Effectively act as a liaison between Engineering, Technical Operations, and Marketing teams using clear and consistent communication
- Consults with performance media managers on how to adjust tactics based on marketing goals and performance metrics
- Contribute ideas on how enhancements to our proprietary systems and tools can benefit productivity and effectiveness
- Proactively identify situations in which technical issues need to be escalated and take initiative to do so
We're excited if you have
- 2- 3 years of experience in digital ad operations or QA at a publisher, an ad tech company, an ad agency, or an ad network
- Inquisitive, proactive, and process-oriented person with experience adhering to processes and standards
- Ambitious self-starter who enjoys a good challenge and continuous learning
- Experience in display and video advertising with a premium publisher or agency
- Experience with GAM and digital ad serving tools for video and display
- Expert organization, attention to details and time management skills
- Familiarity with Salesforce
- Understanding of digital advertising campaign management, including strategies, tactics, execution (ad serving and pixels), and reporting
- Ability to analyze, review results, and propose strategies
- Creative problem solver with the ability to work effectively in an emerging technology company
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking an Ad Operations Associate to join our growing Marketing Ad Ops team. In this role, you will help facilitate the launch and delivery of campaigns while ensuring compliance with standard processes and quality assurance practices. This position is highly cross-functional and will use many innovative approaches to drive viewer engagement with The Roku Channel and to expand our Roku footprint internationally.
This individual will work well in a fast-paced environment and be a natural self-starter. The ideal candidate isn’t a bystander. They are curious, hungry, and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs.
This position works closely with the US-based Marketing team in Austin, TX, and the newly formed international marketing team in Mexico City. This position reports to the Manager of Marketing Ad Ops. This role is based in our Santa Monica, CA office.
For California Only - The estimated annual salary for this position is between $94,500 - $122,850 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing
- Use 3rd party tools to ensure creatives running in our ad servers follow our ad specifications
- Monitor and schedule campaigns, making any necessary optimizations to placements, tags, creatives, and/or 3rd party technologies to ensure expected delivery
- Accountable for the management and QA of high-profile and time-sensitive campaign launches
- Build and launch custom ad experiences using proprietary toolsets and technical systems
- Effectively act as a liaison between Engineering, Technical Operations, and Marketing teams using clear and consistent communication
- Consults with performance media managers on how to adjust tactics based on marketing goals and performance metrics
- Contribute ideas on how enhancements to our proprietary systems and tools can benefit productivity and effectiveness
- Proactively identify situations in which technical issues need to be escalated and take initiative to do so
We're excited if you have
- 2- 3 years of experience in digital ad operations or QA at a publisher, an ad tech company, an ad agency, or an ad network
- Inquisitive, proactive, and process-oriented person with experience adhering to processes and standards
- Ambitious self-starter who enjoys a good challenge and continuous learning
- Experience in display and video advertising with a premium publisher or agency
- Experience with GAM and digital ad serving tools for video and display
- Expert organization, attention to details and time management skills
- Familiarity with Salesforce
- Understanding of digital advertising campaign management, including strategies, tactics, execution (ad serving and pixels), and reporting
- Ability to analyze, review results, and propose strategies
- Creative problem solver with the ability to work effectively in an emerging technology company
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
Roku is seeking a high-performing Account Executive to drive revenue across Independent Agencies. As streaming continues to transform the advertising landscape, this role is on the front lines, helping brands unlock the full value of Roku’s platform through programmatic pipes, direct video, and custom sponsorship solutions.
You will own and grow a book of business, build strong agency relationships, and develop strategic media plans that deliver results. This role requires someone who is proactive, solutions-oriented, and comfortable operating in a fast-paced, evolving environment. You’ll work cross-functionally to bring innovative ideas to life and help agencies succeed on behalf of their clients.
This position is a hybrid role, Monday – Thursday in office with the option to work from home on Friday. This position is based in Austin, TX.
For Austin - The estimated annual salary for this position is between $110,000 and $115,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Drive advertising revenue and exceed sales targets
- Build and manage relationships across Independent Agencies
- Prospect, develop, and close new business opportunities
- Create and pitch strategic media plans leveraging Roku’s full product suite
- Respond to RFPs and develop custom sponsorship opportunities
- Manage campaigns end-to-end, including optimization, reporting, and upsell opportunities
- Maintain a strong pipeline and deliver accurate revenue forecasts
- Collaborate with internal teams to develop proposals and execute campaigns
We’re excited if you have
- 2+ years of experience owning a book of business in a sales role
- Experience in programmatic, digital video, or advertising sales
- Strong understanding of the TV, digital, and/or ad tech ecosystem
- Proven ability to prospect, build relationships, and close deals
- Ability to thrive in a fast-paced, high-growth environment
- Bachelor’s degree preferred
#LI-SR3
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Role
Roku is seeking a Senior Contracts Negotiator with a passion for technology and innovation to be part of a high-performing and collaborative legal team. Reporting to the Assistant General Counsel, Business & Legal Affairs, you will negotiate complex technology agreements that support Roku’s business and technical operations, often addressing topics such as data privacy, information security, intellectual property, and emerging technologies, including AI.
This position is a hybrid role, Monday – Thursday in office with the option to work from home on Friday. This position based in either Boston, MA, San Jose, CA or Austin, TX.
The estimated annual salary for this position is between $144,500 – $170,000 base salary. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
This role is ideal for someone with expertise in negotiating and closing commercial transactions, who excels at navigating complex contract issues, takes pride in partnering with business stakeholders to close strategic, high-impact deals and thrives in a fast-paced, collaborative environment.
What You Will Be Doing
- Negotiate, draft and close commercial agreements, including cloud services agreements, SaaS, artificial intelligence solutions, professional services, non-disclosure agreements and data privacy agreements, with a solution-driven mindset.
- Identify and implement improvements to existing templates, playbooks, and CLM tools to develop scalable processes for the contracting process, including the use of AI tools and other technologies
- Collaborate with your Roku legal colleagues to provide guidance to internal business partners on a wide variety of contract-related issues, including data privacy, security, confidentiality and artificial intelligence
- Be proactive, organized, and dependable — you take initiative, communicate early and clearly, and keep internal business partners informed as deals progress.
- Have fun while doing it: work with best-in-class colleagues on some of the most interesting and novel issues arising in the TV streaming industry. Lead with a mindset that embraces innovation, empathy, humor and kindness.
We Are Excited if You Have
- At least 7 years of experience structuring and negotiating commercial technology agreements
- A bachelor’s degree from an accredited college or university
- A proven ability to draft and negotiate agreements using existing templates and playbooks or from scratch
- Strong written and verbal communication skills with proven ability to persuade
- Ability to work both independently and collaboratively in a cross-department and cross-functional role
- Strong Microsoft Office Skills including Word, Outlook, Excel, and PowerPoint
- Experience drafting and negotiating SaaS and cloud services contracts, including data privacy and security terms
- Experience with Ironclad, SharePoint, DocuSign, and Confluence.
- Experience using AI to streamline the contract lifecycle
- A great sense of humor and a customer-service mindset
#LI-FA1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.
About The Role
Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.
What You’ll Be Doing
- Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
- Being an active collaborator on the design of experimental A/B tests
- Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
- Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
- Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
- Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
- Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
- Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
- Collaborate with fellow world-class user researchers internationally and the Director of UX Research
We’re Excited If You Have
- Proven skills with survey design, quantitative analysis, and experimental designs
- Experience building with AI (Claude Code, CoPilot, or similar)
- Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
- Confidence to make recommendations to experiments being run by others
- Strong communication, presentation, interpersonal, and analytical skills
- Persuasive presentation skills, reporting both qualitative and quantitative data
- Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
- Ability to support timely communication and connection across multiple time zones
- Ability to leverage AI to streamline research processes and deliverables
- A passion for researching and understanding people
- 2-3 years of expertise as a consumer researcher in an industry setting
- Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research
Extra Points If You Have
- Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
- Experience with qualitative UX research methods, allowing you to work on other project types as needed
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.
About The Role
Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.
For Massachusetts Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You’ll Be Doing
- Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
- Being an active collaborator on the design of experimental A/B tests
- Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
- Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
- Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
- Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
- Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
- Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
- Collaborate with fellow world-class user researchers internationally and the Director of UX Research
We’re Excited If You Have
- Proven skills with survey design, quantitative analysis, and experimental designs
- Experience building with AI (Claude Code, CoPilot, or similar)
- Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
- Confidence to make recommendations to experiments being run by others
- Strong communication, presentation, interpersonal, and analytical skills
- Persuasive presentation skills, reporting both qualitative and quantitative data
- Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
- Ability to support timely communication and connection across multiple time zones
- Ability to leverage AI to streamline research processes and deliverables
- A passion for researching and understanding people
- 2-3 years of expertise as a consumer researcher in an industry setting
- Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research
Extra Points If You Have
- Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
- Experience with qualitative UX research methods, allowing you to work on other project types as needed
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.
About The Role
Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.
For California Only - The estimated annual base salary for this position is between $90,000 - $120,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You’ll Be Doing
- Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
- Being an active collaborator on the design of experimental A/B tests
- Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
- Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
- Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
- Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
- Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
- Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
- Collaborate with fellow world-class user researchers internationally and the Director of UX Research
We’re Excited If You Have
- Proven skills with survey design, quantitative analysis, and experimental designs
- Experience building with AI (Claude Code, CoPilot, or similar)
- Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
- Confidence to make recommendations to experiments being run by others
- Strong communication, presentation, interpersonal, and analytical skills
- Persuasive presentation skills, reporting both qualitative and quantitative data
- Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
- Ability to support timely communication and connection across multiple time zones
- Ability to leverage AI to streamline research processes and deliverables
- A passion for researching and understanding people
- 2-3 years of expertise as a consumer researcher in an industry setting
- Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research
Extra Points If You Have
- Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
- Experience with qualitative UX research methods, allowing you to work on other project types as needed
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.
About The Role
Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.
For California Only - The estimated annual base salary for this position is between $90,000 - $130,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What You’ll Be Doing
- Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
- Being an active collaborator on the design of experimental A/B tests
- Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
- Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
- Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
- Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
- Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
- Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
- Collaborate with fellow world-class user researchers internationally and the Director of UX Research
We’re Excited If You Have
- Proven skills with survey design, quantitative analysis, and experimental designs
- Experience building with AI (Claude Code, CoPilot, or similar)
- Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
- Confidence to make recommendations to experiments being run by others
- Strong communication, presentation, interpersonal, and analytical skills
- Persuasive presentation skills, reporting both qualitative and quantitative data
- Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
- Ability to support timely communication and connection across multiple time zones
- Ability to leverage AI to streamline research processes and deliverables
- A passion for researching and understanding people
- 2-3 years of expertise as a consumer researcher in an industry setting
- Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research
Extra Points If You Have
- Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
- Experience with qualitative UX research methods, allowing you to work on other project types as needed
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About The Team
The UX Research team includes customers in the development process from early discovery through post-launch. We work with multiple stakeholder teams across the lifecycle to ensure the customer experience is very well balanced with product monetization.
About The Role
Roku is looking for a Researcher to primarily work on customer sentiment surveys conducted in conjunction with product A/B tests, as well as other quantitative research tasks. This role requires collaboration with multiple cross-functional partners, including Product Management, Data Analytics, Engineering, Design, and other researchers. This role provides the opportunity to work on projects that will be seen and enjoyed by millions of customers in a capacity that supports major decision-making on new products and features.
What You’ll Be Doing
- Developing, planning, and executing research initiatives to understand what impacts product and feature sentiment, most often in the context of experimental A/B tests
- Being an active collaborator on the design of experimental A/B tests
- Working closely with a wide variety of Product Managers, Data Analysts, and others to identify the problems and business goals that your research will address
- Collecting and analyzing user sentiment through surveys, and working with others to combine these findings with behavioral data, to inform product decisions
- Effectively present research insights to diverse stakeholder audiences through written reports and live presentations
- Understand and confidently communicate the strengths and weaknesses of different experimental designs, different research approaches, and the findings of your research studies
- Optimize and automate repetitive research processes to drive efficiency and scale the sentiment survey program
- Additionally, conduct other quantitative research to help Roku better understand the needs, pain points, and experience of customers (potentially involving ongoing tracker surveys)
- Collaborate with fellow world-class user researchers internationally and the Director of UX Research
We’re Excited If You Have
- Proven skills with survey design, quantitative analysis, and experimental designs
- Experience building with AI (Claude Code, CoPilot, or similar)
- Ability to effectively work with the wider business at Roku, such as data analysts and other UX researchers, to incorporate their data into cross-functional reporting and recommendations
- Confidence to make recommendations to experiments being run by others
- Strong communication, presentation, interpersonal, and analytical skills
- Persuasive presentation skills, reporting both qualitative and quantitative data
- Strong project management skills with the ability to define, plan, and execute projects across a wide range of product areas
- Ability to support timely communication and connection across multiple time zones
- Ability to leverage AI to streamline research processes and deliverables
- A passion for researching and understanding people
- 2-3 years of expertise as a consumer researcher in an industry setting
- Bachelor’s or Master’s Degree in related fields, such as Human Computer Interaction, Psychology, Sociology, Anthropology, Market Research
Extra Points If You Have
- Experience with more advanced survey/analysis techniques, such as MaxDiff, Conjoint, etc.
- Experience with qualitative UX research methods, allowing you to work on other project types as needed
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku’s Voice Team aims to develop the best voice system for TV. We enable users to perform tasks hands-free using voice, such as searching for movies or turning on their TV and launching content. Multiple languages are supported, and our technology also enables Roku’s IOT devices to be controlled by voice.
About the Role
The Senior Technical Program Manager (TPM) for Roku Voice will own the planning and execution of complex, cross‑functional programs that deliver high‑quality voice features and infrastructure at scale. You will be the central coordination point across Voice Engineering, UX, PM, Analytics, QA, and external partners, ensuring that priorities are clear, roadmaps are realistic, and launches are smooth.
What you’ll be doing
- Lead end‑to‑end planning and execution of major Roku Voice programs (e.g., new voice capabilities, regional expansions, infrastructure upgrades), from concept through launch and post‑launch iteration
- Own program structure: requirements, milestones, dependencies, risk management, communication plans, and status reporting across engineering, analytics, QA, and partner teams
- Drive alignment on priorities and scope across teams; ensure that upstream and downstream dependencies are understood and managed
- Coordinate with external voice technology partners and internal platform teams, ensuring integration plans, SLAs, and release timelines are well defined and met
- Track progress of builds, engineering changes, and issue closures with urgency and attention to detail
- Establish and continuously improve program management processes and tooling for the Voice org
- Communicate clearly and crisply at all levels of the organization, from engineers to VP+ stakeholders, including regular status, risks, and trade‑offs
- Anticipate and surface risks early; drive mitigation plans and make data‑informed recommendations on resourcing, sequencing, and scope
We're excited if you have
- 5+ years of technical program management, engineering management, or equivalent experience delivering complex software or ML‑driven products
- Demonstrated experience leading cross‑functional programs that span multiple engineering disciplines (e.g., backend services, ML, data, or platform teams)
- Strong familiarity with at least one of: machine learning, speech/ASR, NLU/NLP, or large‑scale data/experimentation. You do not need to be an ML engineer, but you must be comfortable engaging deeply with technical details
- Proven track record of driving programs from inception to launch, including requirements definition, roadmap planning, risk management, and post‑launch iteration
- Excellent communication and stakeholder management skills; able to drive clarity and decisions among senior leaders and distributed teams
- Hands‑on experience with modern program management and collaboration tooling, including the use of GenAI
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Preferred Qualifications
- Experience in consumer devices, streaming, voice assistants, or other user‑facing ML products
- Experience working with geographically distributed teams and external technology partners
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
Our number one priority is the safety and security of the workforce and the business. We strategically manage and work tirelessly to mitigate risks to our employees, facilities, events, and productions, providing world-class assistance 24/7/365. We take a systematic approach by thoroughly evaluating our risk exposure, capabilities, and appetite to ensure that optimal decisions are made, and measures proportionate to the level of risk are applied. Finally, we partner and engage authentically across the enterprise by establishing an atmosphere of trust and approachability through competency, integrity, and transparency.
About the role
In this role at Roku, we are seeking a proactive and collaborative professional with strong expertise in environment, health, and safety (EHS). Reporting to the Sr. Manager, Workplace Experience for the Americas, the Manager will be responsible for implementing and maintaining EHS plans and processes that ensure compliance with government regulations and industry standards. This role plays a key part in safeguarding our employees, facilities, and operations. You will oversee the day-to-day management of health and safety programs and provide operational support across global teams to promote a safe and compliant workplace.
This role will be Monday - Thursday in office with the option to work from home on Friday. This role is based in Austin, TX.
The estimated annual salary for this position is between $120,000 - $130,000 base annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Develop, implement, and manage EHS programs and policies that comply with relevant regulations (e.g., country, OSHA, EPA, provincial/state), and company standards across regions they are responsible for.
- Serve as a regional subject matter expert for Americas (or EMEA/APAC) EHS matters, providing guidance to sites and functional teams.
- Lead incident investigations, root cause analysis, and implementation of corrective/preventive actions.
- Devise risk assessments and safety audits templates; track and report metrics to drive continuous improvement.
- Partner with Site Leads, Security Operations, People, Legal, Workplace Experience, and Facilities teams to ensure safe practices are embedded across all work environments (including remote and hybrid settings)
- Monitor and communicate changes in EHS laws and regulations; ensure timely updates to internal protocols.
- Support global EHS initiatives and align programs across regions, ensuring consistency in training, reporting, and compliance systems.
- Lead contractor/vendor safety management processes and support emergency preparedness planning.
- Represent the company in EHS-related interactions with regulatory agencies, industry groups, and third-party auditors.
- Oversee company Ergonomic efforts and initiatives.
- Lead Emergency Response Team program for relevant region.
We’re excited if you have
- Bachelor’s degree in Environmental Health & Safety, Occupational Health, Industrial Hygiene, or related field; Master’s preferred. OR: Minimum 3-5 years of progressive EHS experience, with at least 2 years in a multi-site or regional/global capacity.
- Strong knowledge of North American EHS regulations (OSHA, EPA, WHMIS, CSA standards, etc.)
- Professional certification(s) preferred: CSP, CIH, CHMM, CRSP, or equivalent (including NEBOSH, IOSH).
- Experience in ergonomic risk mitigation.
- Demonstrated ability to influence cross-functional teams and drive program adoption without direct authority.
- Excellent communication, analytical, and organizational skills.
- Comfortable with data analytics tools, safety management systems and virtual collaboration platforms.
- Comfort engaging with technical experts and translating findings into actionable business insights.
- Willingness to be part of local emergency response team
- Willingness to become a certified trainer in First Aid, CPR, and use of AED. Train and certify (or re-certify) ERT members, as needed.
- Ability for occasional travel within region/s
- This role will be based in Austin,TX and will be Monday - Thursday in office.
- Must have experience working within all Americas (US, Canada and Mexico)
#LI-FA1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Advanced Development organization pushes beyond product line boundaries to build new things. We think independently of standard shipping cadences and timelines, working on foundational technologies that will impact every Roku device in the future, and on ideas that no one has seen before in their living room.
We are responsible for driving the architecture of Roku OS, which ships worldwide and runs on devices in more than 85 million streaming households. This work can include anything from optimizing common libraries to redesigning the APIs and development environment used by third-party apps running on our platform. We work hard to ensure our software is optimized across a wide range of platforms, and we are super focused on maximizing customer experience.
About the role
In this role, you will be part of the team responsible for driving modular enhancements to the RokuOS architecture and for providing new ways for channel partners to leverage the modernized experience. You will implement new APIs for parts of Roku's system software and use your refactoring expertise to ensure that the APIs' capabilities satisfy all requirements without any privileged workarounds.
We are looking for a forward thinker, one who has endless curiosity, uses AI, and demonstrates a strong bias for action.
What you’ll be doing
- Design and evolve parts of the RokuOS system software that expose fundamental APIs for the Roku platform, used internally/externally for higher-level SDKs
- Demonstrate excellence in C++ development and deliver high-performance, ultra-reliable software
- Work cooperatively and coordinate small teams to deliver new features on time
- Demonstrate impeccable software design skills, make extensive changes to an existing C++ code base that are modular and maintainable
We’re excited if you have
- 8+ years of experience in software development, architecture, and API design
- 2+ years of Linux application development
- Ability to accurately estimate software tasks and work to schedule
- Extensive experience in C++20, gdb, git, and adjacent tooling
- Experience with multi-threaded and multi-process development
- Detail-oriented, analytical, methodical, and self-driven
- Bachelor’s and/or master’s degree in computer science, computer engineering, or related technical discipline
Preferred Qualifications:
- Experience serving as a technical lead throughout the software development lifecycle
- Practical knowledge of application architecture and design patterns
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Roku’s Voice Team aims to develop the best voice system for TV. We enable users to launch channels, search for movies, TV shows, sports, and music, discover new content, and control their TVs and Smart Home devices with natural spoken requests, including hands-free, in multiple languages. Our goal is to help people find what they want and make it easier for people to stream. We accomplish this using state-of-the-art technology and engineering to make it happen, with consideration for the customer as the center of all that we do.
About the Role
We are looking for a top-notch Sr. Computational Linguist who is passionate about using language data and modeling to help our users connect effortlessly to Roku content and functionality. In this role, you will have the opportunity to analyze data from our users around the world and incorporate your insights into our products.
You will be joining a talented, high-performance team with a history of delivery. We are looking for someone who can help us maintain this accelerated pace and continue delivering high quality as we grow.
What you’ll be doing
- You will develop models to extend voice support to new Roku features and across languages internationally
- You will collect and analyze spoken and written language data to improve our models, capturing a wide variety of expressions in rule-based or machine-learned systems
- You will maintain our existing systems, recognize issues and apply the right tools to debug and solve problems
We’re excited if you have
- Master’s or Ph.D. degree in Linguistics, Computer Science, or related field
- Proficiency in at least one non-English language, ideally at the native or near non-native competence level, with Spanish or Portuguese preferred
- At least two years of experience with spoken natural language applications
- Solid knowledge of core linguistics: semantics, syntax, morphology, phonology, phonetics, discourse, and dialogue
- Experience with rule-based grammars and machine learning for NLP, including LLM and generative AI
- Practical experience with cleaning, manipulating, and analyzing large natural language data sets
- Experience with scripting languages, preferably Python
- Experience creating and adapting database queries in SQL
- Experience with version control and collaborative software development
#LI-SB5
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
VP, Deputy General Counsel, Strategic Litigation and IP
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
We are seeking a Vice President, Deputy General Counsel to lead Roku's global strategic litigation and intellectual property function. This is a high-impact leadership role responsible for defining litigation strategy, overseeing the Company's full litigation portfolio, and guiding the development and protection of Roku's intellectual property.
You will operate at the intersection of legal strategy and business execution—helping leaders make informed, risk-based decisions while ensuring the Company handles disputes with clarity, consistency, and discipline. This role reports to the General Counsel and serves as a key advisor to senior leadership on litigation posture, IP strategy, and legal risk.
This role requires a combination of strategic judgment, operational leadership, and business pragmatism, with the ability to build scalable systems and influence outcomes across a complex, fast-moving organization.
What you'll be doing
Global litigation leadership
- Own Roku's global litigation portfolio end-to-end, including IP disputes, commercial litigation, regulatory matters, and consumer/class actions
- Define and drive litigation strategy, including when to litigate, settle, or escalate matters based on business impact
Litigation strategy and operating model
- Build and implement a repeatable litigation operating system, including intake, early case assessment, playbooks, and post-mortems
- Establish consistent frameworks for decision-making, prioritization, and risk management
Intellectual property leadership
- Oversee Roku's IP portfolio, including patent strategy, prosecution oversight, and alignment with product and business priorities
- Guide defensive and offensive IP strategy in partnership with internal teams and external counsel
Outside counsel and cost management
- Develop and manage a disciplined outside counsel program, including staffing models, fee structures, and performance expectations
- Drive strategic cost control while maintaining high-quality legal outcomes
Cross-functional partnership
- Partner with Product, Engineering, Ads, Finance, and executive leadership to proactively reduce legal risk and inform key business decisions
- Translate complex legal issues into clear, actionable guidance for stakeholders
Governance and risk management
- Strengthen litigation governance practices, including discovery processes, document retention, and compliance frameworks
- Ensure scalable systems are in place to support litigation and regulatory requirements
Executive reporting and insights
- Provide clear, decision-ready reporting on litigation exposure, trends, and key matters to executive leadership and the Board
- Deliver insights that inform business strategy and risk posture
Team leadership
- Lead and develop a high-performing legal team
- Build a function that can scale with the business while maintaining focus and efficiency
What you need to know
Litigation and IP expertise
- Deep experience managing complex litigation across multiple domains, including IP
- Strong understanding of patent litigation, licensing dynamics, and IP strategy
Strategic and business orientation
- Ability to translate legal risk into business decisions and tradeoffs
- Experience advising senior executives in high-stakes situations
Operational leadership
- Proven ability to build and scale systems, processes, and teams
- Strong discipline around prioritization, cost management, and execution
Cross-functional influence
- Experience working closely with product, engineering, and commercial teams
- Ability to operate effectively in a fast-moving, matrixed environment
Communication and judgment
- Exceptional written and verbal communication skills
- Ability to simplify complex legal concepts into clear, actionable insights
We're excited if you have
- 15+ years of experience leading complex litigation matters
- Significant in-house leadership experience (top-tier law firm background is a plus)
- Experience managing broad litigation portfolios beyond IP
- Strong track record of managing outside counsel and legal budgets at scale
- Experience in high-growth technology or media companies
- Ability to thrive in ambiguity and operate with sound judgment under pressure
Location
San Jose, CA / Austin, TX / Santa Monica, CA / New York, NY
What success looks like
- Litigation is managed with clear strategy, consistency, and discipline
- The business understands when to litigate, settle, and take risk—and why
- Outside counsel spend is predictable, efficient, and aligned to outcomes
- Legal is a trusted partner to product and business teams, helping prevent issues before they arise
- Leadership has clear visibility into litigation risk and strategy
#LI-LM1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Partner Management team’s mission is to guide our content partners to imagine, develop, and publish best in class video apps and experiences. As the primary point of contact for platform, product, and technical topics, we partner closely with content publishers/streaming services, third-party developers, and cross-functional teams within Roku, including Content Distribution, Partner Growth, Partner Initiatives, Payments, Advertising, Product, and Engineering. In addition to facilitating onboarding and managing app launches across the world, we help partners build intuitive experiences that delight customers while ensuring compliance to Roku’s platform and business requirements.
About the Role
The Partner Engagement Associate will act as a key liaison between content partners and Roku. This role requires strong communication, project management, and organizational skills, as well as a solid understanding of product development, technical troubleshooting, and a proactive approach to process improvement.
You will work closely with content partners to optimize app integration and operational efficiency on Roku’s platform, focusing on technical onboarding, troubleshooting, and performance optimization. Internally, you’ll create and maintain knowledge base articles and other resources, while managing cross-functional projects to ensure smooth execution and clear communication with stakeholders. Your ability to navigate internal processes and provide actionable updates will be key to driving success.
This position is based in Austin, TX and will be in office Monday - Thursday with the option to work from home on Friday.
What you'll be doing
- Assist with post-deal relationships and manage day-to-day technical operations for a portfolio of streaming platform partners and vendors (primarily supporting LATAM/EMEA regions).
- Collaborate with external partners, including teams in Product, Engineering, Commerce, and Release Management, as well as internal teams such as Content Distribution, Partner Engineering, Developer Relations, Product, and Partner Growth + Marketing to drive technical engagements, manage partner app onboarding, and support the integration of new platform initiatives and features.
- Create and maintain knowledge base articles and other key materials for the team’s use.
- Guide internal team projects to completion with moderate oversight, keeping stakeholders informed and identifying opportunities for process improvements along the way.
- Develop technical expertise in Roku products and features to address partner inquiries, and collaborate with internal product and technology experts to resolve complex technical challenges and blocking issues.
- Participate in trouble-shooting and investigate root causes for technical quality issues along with engineers and product managers, recommending corrective and preventive actions
- Serve as the on-call escalation point of contact for any tentpole events hosted by Tier 1 partners in the region, with the responsibility of assessing, triaging, and prioritizing incidents quickly to determine severity, impact, while coordinating required cross-functional responses
- Foster a collaborative team environment while delivering an exceptional partner experience, acting as a Roku champion in the market.
We're excited if you have
- Must be fluent in Spanish (Portuguese a plus))
- Bachelor’s degree in Engineering, Business, or a related field is required.
- At least 1 year of experience managing projects, including tasks such as timeline creation, stakeholder engagement, meeting facilitation, and tracking progress/status.
- Familiarity with the software development lifecycle, APIs, and the distinction between front-end and back-end development. Experience with video delivery solutions, payment systems, DRM, and digital ad insertion is a plus.
- Hands-on experience with tools such as JIRA (DevOps), Airtable (Project Management), and Zendesk (Ticketing Solutions) is preferred.
- Clear, concise written and verbal communication, with the ability to tailor messages to different audiences and provide relevant context.
#LI-FA1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Roku trust engineering team is a close-knit group of professionals passionate about information security. Our mission is to protect our customers, partners, devices, services, infrastructure, and data. We work collaboratively, sharing insights and expertise to stay ahead of the curve. Join us, and you’ll be part of a dynamic team that thrives on challenges and celebrates victories together.
About the Role
As a Security Engineer on the Trust engineering team, you will support the design, implementation, and management of Roku’s end-to-end security systems and controls that impact a global user base. Key responsibilities will include supporting the development of security controls, managing and maintaining SIEM/SOAR tooling and threat intelligence platforms, conducting technical incident response, managing vulnerability and risk assessments, and mentoring more junior analysts. You will collaborate with teams within Trust engineering and across the wider organization to support, develop, and influence strong security practices and postures.
What you will be doing
- Trust Information Security Operations, supporting the design and implementation of information security systems and frameworks, including threat prevention, detection and mitigation tools
- Manage, maintain and optimize security information and event management (SIEM) platforms and associated security infrastructure
- Detect and respond to information security incidents, investigate security incidents, identify attack vectors, and lead containment/eradication/recovery efforts
- Create detailed incident reports, lead post-incident reviews, document lessons learned, and contribute to compliance reporting
- Threat Hunting & Proactive Measures: Hunt for undetected threats, tune security tools, refine detection rules, and address false positives
- Vulnerability management, analysis, oversee the vulnerability management lifecycle and reporting, support prioritization and advise relevant stakeholders on vulnerability status and postures
- Security controls, identify risks in new and existing projects and environments and support the implementation of necessary security controls to meet business needs
- Support the implementation of security orchestration, automation and response (SOAR) playbooks and procedures in order to improve response times and ensure a consistent approach to incidents
- Provide mentorship and support to more junior analysts, and act as an escalation point for complex issues
- Support in testing and evaluation of security products and solutions
- Support the development and management of the security operations centre (SOC) function as it is built up and developed into the future
- Raise awareness of security policies and best practices across the organization. And continue to contribute to the ongoing development of best practices, procedures and security training across the organization
We are excited if you have
- Strong understanding of SIEM, EDR, cloud security services (e.g., AWS GuardDuty), and various security technologies
- Experience in automation and development of automated playbooks and associated processes in security orchestration, automation and response (SOAR) environments
- Experience in the creation of incident response plans and leading incident response efforts, and post-incident reporting when required
- Threat intelligence, knowledge of tactics, techniques, and procedures (TTPs) utilized by threat actors and how to generate and deploy mitigation strategies
- Vulnerability management, monitoring, reporting and engagement with necessary stakeholders to ensure timely remediation
- Can demonstrate a strong understanding of network security principles and encryption technologies
- Experience with security change management processes and procedures
- Demonstrate experience of risk assessment and advisory capabilities on both internal systems and products/solutions from third-party vendors (SaaS, AI, etc)
- Experience in contributing to the development, implementation and management of security policies and procedures
- Strong knowledge of security frameworks and industry best practices – such as ISO 270001, NIST, PCI-DSS and others
- Strong analytical and problem-solving capabilities
- Demonstrate experience of effective communication and collaborative skills to work across diverse cross-functional teams, including development, IT, Legal, Governance and Risk, etc.
- Demonstrate experience in mentoring and the development of more junior staff members with an engineering and SOC environment
#LI-DH2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Director, Product Management, Video Ad Platform
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Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
We are seeking a Senior Director of Product Management to own the end-to-end vision and evolution of Roku’s home-grown Video Ad Platform. This platform powers programmatic advertising across Roku Media and connects supply, demand, data, and ad decisioning into a unified marketplace.
You will define how inventory is represented and managed across Roku surfaces, how external demand systems connect and transact, and how data and signals flow through the platform to enable measurement and optimization. A core responsibility of this role is ensuring interoperability across the advertising ecosystem while maintaining Roku’s ability to innovate and differentiate through its own technology stack.
This role sits at the center of Roku’s programmatic strategy and is responsible for driving a cohesive platform vision that balances advertiser outcomes, viewer experience, and scalable monetization. This role requires deep expertise in video advertising technology and programmatic marketplace design.
What you'll be doing
End-to-end platform ownership
- Define and drive the multi-year vision for Roku’s Video Ad Platform, spanning supply management, demand connections, ad serving, auction decisioning, and platform data signals.
- Establish platform principles that prioritize extensibility, interoperability, and measurable advertiser outcomes.
- Ensure the platform evolves as a cohesive system rather than a collection of isolated capabilities.
Supply management and publisher media
- Own product strategy for supply management across Roku Media, including inventory governance, eligibility frameworks, packaging, and monetization controls.
- Define how supply enters and is represented within Roku Exchange and related marketplace surfaces.
- Partner with publisher media teams to align platform capabilities with content-level monetization strategies.
Demand connections and ecosystem interoperability
- Define how DSPs, SSPs, ad servers, and measurement partners integrate with Roku’s marketplace.
- Drive scalable integration patterns using industry standards while maintaining platform flexibility and differentiation.
- Own strategy for marketplace connectivity, including open exchange, private marketplace, and programmatic guaranteed frameworks.
Data, signals, and optimization
- Define how identity, contextual signals, and measurement inputs flow through the platform to support optimization and decisioning.
- Establish platform standards for signal quality, governance, and interoperability.
- Partner with engineering and data science to enable scalable optimization frameworks driven by platform data.
Organizational leadership
- Lead and develop a team of senior product managers across core platform domains.
- Set operating frameworks for prioritization, product strategy, and execution consistency.
- Align cross-functional partners across engineering, revenue, operations, privacy, and partnerships.
Executive collaboration and communication
- Translate technical platform strategy into clear business outcomes for executive stakeholders.
- Partner with revenue and go-to-market teams to align platform capabilities with advertiser needs and market trends.
- Communicate tradeoffs and long-term platform direction clearly across the organization.
What you need to know
Video ad serving and delivery
- Deep understanding of video ad serving systems, including client-side and server-side ad insertion (CSAI and SSAI).
- Experience with ad decisioning, pod management, fill optimization, and latency tradeoffs in streaming environments.
- Familiarity with VAST standards, wrappers, and video ad render behavior.
Publisher media and supply-side systems
- Experience operating or building publisher-side advertising platforms or supply-side marketplaces.
- Understanding of inventory governance, eligibility rules, and monetization controls.
- Knowledge of how content structure and advertising break design impact monetization outcomes.
Programmatic and marketplace mechanics
- Strong understanding of programmatic advertising workflows, including open exchange, private marketplace, and programmatic guaranteed models.
- Experience with auction mechanics, bid selection logic, and marketplace transparency concepts.
- Ability to translate advertiser and buyer needs into platform capabilities.
oRTB and ecosystem interoperability
- Deep familiarity with oRTB standards and bid request and response design.
- Experience building or evolving API driven integrations across DSPs, SSPs, ad servers, and measurement partners.
- Ability to balance interoperability with platform-level differentiation.
Data, signals, and optimization
- Understanding of identity, contextual signals, and measurement data used in programmatic decisioning.
- Experience applying data signals to platform-level optimization or selection logic.
- Familiarity with privacy and policy considerations related to advertising data flows.
We're excited if you have
- 10+ years of product management experience with significant ownership in video advertising or programmatic ad technology platforms.
- Experience owning end-to-end programmatic video platforms, including supply, demand, ad serving, and auction decisioning.
- Demonstrated success leading senior product managers and driving execution across large cross-functional organizations.
- Strong technical fluency with real-time systems, APIs, and large-scale platform architectures.
- Proven ability to define long-term platform vision for internally built advertising technology systems.
- Excellent communication skills with the ability to influence technical and executive audiences.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
At Roku, as a Senior Data Scientists you will leverage Big Data to generate insights that fuel Roku’s most significant business decisions. As a Senior Data Scientist, you will also use a combination of technical skills, business intuition, and analytical thinking to partner with business leaders and provide actionable recommendations. Senior Data Scientists at Roku are thought partners to executive business leaders, so communication and presentation are enormously important. Senior Data Scientists do not take direction from business owners and execute ad-hoc questions. You will proactively identify the areas of the data and business that require attention and formulate analyses, insights, and recommendations based on an excellent command of the needs. The Senior Data Scientist role at Roku is a perfect fit for anyone who wants to continue to evolve business domain expertise alongside technical and analytical development.
About the role
Roku is looking for a Sr. Data scientist to join the Core Analytics team supporting the Operations team. As a Sr. Data Scientist, you will bring strong technical experience retrieving, manipulating, analyzing, and visualizing data. Just as importantly, you will bring excellent communication skills, proven collaboration track record, and business acumen.
The ideal candidate will have endless curiosity and can pair a global mindset with locally relevant execution. You should be a gritty problem solver and self-starter who can help drive initiatives with internal stakeholders. The successful candidate will display a balance of hard and soft skills, including the ability to respond quickly to changing business needs.
This role is hybrid and located in Austin, TX. Employees are expected to report to the office Monday - Thursday.
What you’ll be doing:
- Develop and maintain dashboards, reports, and data visualizations to monitor key metrics for operational and systems health
- Analyze structured and unstructured data and communicate insights to help stakeholders solve business problems, identify trends and make data-driven decisions.
- Develop data visualizations that illustrate complex platform phenomena using Looker, Tableau etc.
- Develop necessary data pipelines to power automation, validation and reporting.
- Use creativity to find proxies where verbatim data or measurement is unavailable
- Collaborate with stakeholders to align data science initiatives with organizational goals and strategy design and execute AB tests
- Stay updated with the latest trends and technologies in data science to drive innovation
We’re excited if you have:
- 5+ years of relevant experience in data analytics, data science or business intelligence role. Previous experience in Logistics, operations, product analytics is preferred.
- Excellent command of SQL and experience working with Big Data
- Experience coding in Python or R.
- Hands-on experience with data visualization platform like Tableau, Looker, or similar
- Statistics knowledge: A/B testing, statistical inference, interpretation of data
- Have a bias towards action in resolving issues and operate in a high-energy, fast-paced environment
- Self-driven, highly motivated, and independent minded individual who has a natural curiosity for understanding operations via data.
- Strong communication skills. Composes and communicates materials and information that is clear, concise, and appropriate to the intended audience.
- Excellent investigative skills with a passion for finding the root cause of an issue.
- The ability to work independently and across multiple time zones
- Ownership mindset, you own end to end lifecycle of a product starting from ideation, rollout to post-launch performance tracking
- Academic background in math, physics, computer science, economics
#LI-CU1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could.
Roku Ads Manager is our answer to the growing demand in streaming advertising. Our self-serve platform just entered General Availability (GA) in September 2024 and has picked up major momentum. Our Ads Manager team is small, gritty, and focused on scaling the best streaming ad platform in the market. We move fast, pivot quickly, and work hard. We rally around decisions, challenge assumptions, and push the limits on what advertising can do for growth marketers, performance agencies, and any other business interested in making the big screen work for their brands’ objectives.
The Roku Ads Manager team is looking for an Account Executive to help us scale our platform.
About the role
TV ads were once reserved for large national brands. Roku believes that it’s better for streamers, brands, and our company that all businesses have a path to advertising in streaming. Roku Ads Manager is our answer to democratizing streaming advertising, creating a self-serve path for businesses of any size to get their brand on the big screen.
Roku Ads Manager is looking for an Account Executive to help lead demand generation and client growth for our self-serve streaming ad platform.
Below are some key roles and responsibilities:
- Prospecting: Identify and target large pools potential advertisers who could benefit from Roku Ads Manager’s self-serve ad platform. Use creative solutions to segment the market, build addressable lead list cohorts, and prioritize those for maximum return on outreach (i.e. sign ups + revenue).
- Outreach: Initiate contact with potential advertisers through various channels, including email, platform-direct messaging, zoom calls, and social media. Clearly communicate the value proposition of our self-serve ad platform and how it can meet the advertiser's objectives.
- Qualification: Qualify leads to ensure they align with the ideal customer profile and are likely to benefit from the platform. Once qualified, ensure these advertisers have the resources and info they need to start spending, offering onboarding services if required.
- Onboarding: Assist qualified new advertisers in setting up their accounts and campaigns, as needed. This includes answering questions, recommending best practices, and demoing the platform directly to brands. Once onboarded, you’ll have the chance to grow the leads you feel have potential for meaningful revenue impact.
- Nurture & Support: Cultivate relationships with top brands to encourage long-term engagement and loyalty. Collaborate with advertisers to optimize their campaigns for better performance. Gather feedback from brands, beneficial to both advertiser growth and Roku product improvements. Answer questions from advertisers via our support channels.
- Upselling: Identify opportunities for upselling additional features or services to existing advertisers. Collaborate with other teams to maximize revenue from existing clients.
- Reporting: Generate and provide regular reports to management on key metrics, conversion rates, and the overall success of our platform. Monitor and analyze key performance indicators (KPIs) to assess the success of ad campaigns on the platform.
In summary, Ads Manager AE's play a pivotal role in driving customer acquisition, ensuring successful onboarding, and fostering ongoing relationships with advertisers to maximize revenue and satisfaction. AE's are directly responsible for building relationships and helping clients and agencies drive business results through consultative selling, education, and client service.
Ideal candidates will have the ability to drive advertisers’ marketing strategy coupled with a willingness to roll up their sleeves and execute the tactics. Success in this position requires exceptional prioritization skills to differentiate service by priority accounts while delivering best-in-class customer service to everyone.
You will be an individual contributor, while also maintaining an ownership mindset when it comes to influencing the product, working cross-functionally, and scaling.
The role is fast-paced in a particularly high-growth area, requiring the ability to work autonomously in an ever-changing environment.
Sound like fun?
For New York Only - The estimated annual salary for this position is between $56,00 and $85,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Prospect potential advertisers and agencies who can benefit from Roku’s solutions to grow their business
- Actively participate in all phases of the sales lifecycle including identifying and developing leads; meeting with future and existing clients; developing value propositions; and closing business
- Operate at scale, managing a high volume of accounts by identifying opportunities and prioritizing service according to revenue and potential
- Understand clients’ business and translate marketing objectives into results for advertisers, growing advertiser investment on the Roku self-serve ad platform
- Communicate effectively with advertisers, as well as internal Roku stakeholders; identify and communicate opportunities internally to improve Roku’s products based on advertiser feedback
We’re excited if you have
- Working knowledge of digital advertising marketplace, buying models, and technology
- 2+ years working in sales, growth marketing and/or a client facing role. Bonus points for working in client-facing roles at ad networks or mobile gaming companies
- Demonstrated ability in crafting and sending a high volume of personalized emails and overcoming objections
- Strength in ability to communicate value on the phone, in email, and over video demos
- Thrive when operating at scale, using data to drive operations and execution
- The ability to effectively collaborate with internal support and cross functional teams, while autonomously managing your own book of business
- Ambition for building from the ground up and seeking constant improvement for the business
- A naturally curious mindset, eager to learn and grow in a fast paced, dynamic environment
- A self-starter who’s hungry to attack new challenges that come with building a new line of business
- A growth hacker who believes in helping brands of any size grow with streaming ads
#LI-LS1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking a Senior People Business Partner (Sr. PBP) to join our dynamic People Team supporting the Devices, Product and Technology organization. This role is ideal for a strategic operator who thrives in a fast-paced, high-growth environment and is passionate about enabling leaders and teams to perform at their best.
As a Senior PBP, you’ll be a trusted advisor to mid-level and emerging leaders—empowering them with the tools, insights, and coaching they need to build high-performing teams and navigate complex people challenges. You’ll lead critical programs in performance management, project execution, and manager development, ensuring consistency, clarity, and impact across the organization.
Here’s our team mission statement: “We are trusted partners, who embody Roku culture, lead with integrity, add clarity, and foster collaborative solutions. We approach our work with humility, humor, open-mindedness, and critical thinking.”
What you'll be doing
- Partner with leaders to ensure business strategy is supported by People Team initiatives, including having the right talent in place at the right time
- Diagnose and improve organizational performance using tools and informal awareness of the organization’s pulse
- Influence and coach leaders to take accountability for talent and leadership development and to model desired behaviors
- Partner with management teams to understand trends in employee performance issues and advise on appropriate remediation
- Drive People Team initiatives such as toolkit development, process improvement, and cross-functional collaboration
- Provide strategy and support for organizational change, customizing approaches to meet business needs and advising leaders on guiding their teams through transitions
- Collaborate and influence across levels and functions to drive the company forward in a data-focused, builder-oriented culture
We're excited if you have
- 5+ years of relevant People Business Partner experience, ideally supporting tech, product, and engineering teams in a high-growth environment
- Proficient in coaching, influencing, problem-solving, and facilitation skills
- Ability to thrive in ambiguous and unstructured environments, introducing structure and process when appropriate
- Demonstrated success in developing innovative, data-driven solutions to solve business challenges
- Uncompromising integrity and ethics, with a commitment to transparency, honesty, and directness
- Strong communication skills, with the ability to tailor messaging to various audiences
- Strong project management skills with the ability to manage multiple priorities and initiatives
- Advanced proficiency in Excel for data analysis and reporting
- Fluency or strong proficiency with AI tools to enhance people operations and decision-making
- As a global company, occasional collaboration across time zones may require flexibility to engage outside of standard business hours
#LI-RR1
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
As part of Enterprise Engineering, the Workday Recruiting/Talent Acquisition Engineer sets the bar for technical excellence and innovation across our Talent Acquisition platform—driving configuration strategy, automation, integration optimization, and continuous validation at scale. You'll bring deep Workday Recruiting and ATS functional knowledge, combined with strong engineering capabilities, applying technical rigor to the configuration, data management, and testing of an enterprise-grade recruiting system in a fast-paced, high-volume hiring environment.
Scope includes Workday Recruiting, Advanced Recruiting, Candidate Experience (Career Site), ATS Tech Stack (HiredScore, Paradox, iCIMS integration), Talent Acquisition processes, Onboarding, and recruiting analytics/reporting. You'll build robust, scalable automated solutions and manage the quality lifecycle in our Workday Recruiting ecosystem, ensuring compliance, data integrity, candidate experience excellence, and recruitment efficiency requirements for a rapidly growing company.
For Massachusetts Only - The estimated annual salary for this position is between $132,600 - $191,250 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing
- Design and own the end-to-end Workday Recruiting configuration and integration strategy for Recruiting, Advanced Recruiting, Career Site, ATS integrations (HiredScore, Paradox), Onboarding, and Talent Acquisition workflows—balancing technical excellence with speed to delivery and optimal candidate experience.
- Build, maintain, and scale Workday Recruiting configurations, including job requisition templates, candidate pipelines, offer management, background check integrations, recruiting events, interview scheduling, and agency portal functionality; ensure seamless data flow across systems.
- Design and implement comprehensive automated test coverage for recruiting processes using Tricentis Tosca or similar tools; manage test execution and traceability in qTest; integrate results into CI/CD pipelines for continuous quality validation.
- Create reusable configuration frameworks and templates (job req templates, screening questions, candidate evaluation forms, offer letter templates, recruiting business process steps) that standardize processes, reduce configuration time, and improve system reliability.
- Drive API-level and end-to-end integration testing across the Talent Acquisition ecosystem (e.g., requisition creation to hire, candidate sourcing, screening workflows, offer approval, background checks, I-9 verification, onboarding handoff to HCM), including third-party vendor integrations and Workday web services.
- Validate Workday Recruiting Extend apps, custom objects, and advanced configurations to ensure functional correctness, security, accessibility, compliance (OFCCP, EEOC), and performance under high-volume recruiting loads.
- Establish recruiting-specific quality metrics, dashboards, and reporting (including time-to-fill, candidate conversion rates, system uptime, integration success rates, configuration coverage, defect density) that enable data-driven decision-making and continuous improvement.
- Champion candidate experience excellence: partner with Recruiting, Employer Branding, and TA Operations teams to optimize career site performance, mobile responsiveness, application completion rates, and candidate communication workflows.
- Lead technical design reviews and configuration governance for recruiting process changes, partner with Workday Recruiting Consultants, Integration Engineers, and HRIS teams on design patterns and apply configuration best practices to recruiting assets.
- Drive root cause analysis and systemic improvements across recruiting data quality, process bottlenecks, integration failures, and user experience issues; continuously optimize configuration efficiency and recruiting operations effectiveness.
- Collaborate closely with Talent Acquisition, Recruiting Operations, HR Technology, Compliance, DEI, People Analytics, and vendor partners (HiredScore, Paradox, background check providers) to align technical solutions with business priorities, hiring goals, and regulatory requirements.
- Manage Workday Recruiting roadmap alignment with bi-annual releases and feature updates; evaluate new Recruiting functionality, lead pilot programs, and drive adoption of innovations that enhance recruiter productivity and candidate experience.
We're excited if you have
- 6+ years with SaaS/Cloud HR technology and significant hands-on Workday Recruiting experience across requisition management, candidate management, offer management, career site configuration, recruiting analytics, and ATS integrations.
- Deep functional expertise in Talent Acquisition processes, including high-volume recruiting, executive search, agency management, candidate sourcing, interview management, offer workflows, background checks, and onboarding transitions.
- Strong technical skills in Workday Recruiting configuration, Calculated Fields, Workday Studio, or EIB for data management, integration troubleshooting (Web Services, RaaS reports), and understanding of API-based recruiting technology ecosystems.
- Experience with recruiting automation tools such as HiredScore, Paradox (conversational AI), scheduling tools, CRM platforms, and modern ATS integrations.
- Test automation and quality engineering experience with tools like Tricentis Tosca, Selenium, or similar; ability to design and maintain automated regression suites for recruiting workflows.
- Data-driven mindset with experience building recruiting analytics, dashboards (Workday Reports, Prism), and using data to optimize funnel conversion, process efficiency, and candidate experience.
- Understanding of recruiting compliance requirements, including OFCCP, EEOC, GDPR, accessibility standards (WCAG), and ability to configure systems to meet regulatory obligations.
- Strong stakeholder management and communication skills; ability to translate complex technical concepts for recruiting leaders and translate business requirements into technical solutions.
- Experience managing or contributing to enterprise-scale Workday implementations or transformations; familiarity with Agile/Scrum methodologies and DevOps practices.
- Passion for candidate experience and recruiting innovation; stays current on recruiting technology trends, AI/ML applications in talent acquisition, and Workday Recruiting product roadmap.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
As part of Enterprise Engineering, the Workday Recruiting/Talent Acquisition Engineer sets the bar for technical excellence and innovation across our Talent Acquisition platform—driving configuration strategy, automation, integration optimization, and continuous validation at scale. You'll bring deep Workday Recruiting and ATS functional knowledge, combined with strong engineering capabilities, applying technical rigor to enterprise-grade recruiting system configuration, data management, and testing in a fast-paced, high-volume hiring environment.
Scope includes Workday Recruiting, Advanced Recruiting, Candidate Experience (Career Site), ATS Tech Stack (HiredScore, Paradox, iCIMS integration), Talent Acquisition processes, Onboarding, and recruiting analytics/reporting. You'll build robust, scalable automated solutions and manage the quality lifecycle in our Workday Recruiting ecosystem, ensuring compliance, data integrity, candidate experience excellence, and recruitment efficiency requirements for a rapidly growing company.
What you'll be doing
- Design and own the end-to-end Workday Recruiting configuration and integration strategy for Recruiting, Advanced Recruiting, Career Site, ATS integrations (HiredScore, Paradox), Onboarding, and Talent Acquisition workflows—balancing technical excellence with speed to delivery and optimal candidate experience.
- Build, maintain, and scale Workday Recruiting configurations, including job requisition templates, candidate pipelines, offer management, background check integrations, recruiting events, interview scheduling, and agency portal functionality; ensure seamless data flow across systems.
- Design and implement comprehensive automated test coverage for recruiting processes using Tricentis Tosca or similar tools; manage test execution and traceability in qTest; integrate results into CI/CD pipelines for continuous quality validation.
- Create reusable configuration frameworks and templates (job req templates, screening questions, candidate evaluation forms, offer letter templates, recruiting business process steps) that standardize processes, reduce configuration time, and improve system reliability.
- Drive API-level and end-to-end integration testing across the Talent Acquisition ecosystem (e.g., requisition creation to hire, candidate sourcing, screening workflows, offer approval, background checks, I-9 verification, onboarding handoff to HCM), including third-party vendor integrations and Workday web services.
- Validate Workday Recruiting Extend apps, custom objects, and advanced configurations to ensure functional correctness, security, accessibility, compliance (OFCCP, EEOC), and performance under high-volume recruiting loads.
- Establish recruiting-specific quality metrics, dashboards, and reporting (including time-to-fill, candidate conversion rates, system uptime, integration success rates, configuration coverage, defect density) that enable data-driven decision-making and continuous improvement.
- Champion candidate experience excellence: partner with Recruiting, Employer Branding, and TA Operations teams to optimize career site performance, mobile responsiveness, application completion rates, and candidate communication workflows.
- Lead technical design reviews and configuration governance for recruiting process changes, partner with Workday Recruiting Consultants, Integration Engineers, and HRIS teams on design patterns and apply configuration best practices to recruiting assets.
- Drive root cause analysis and systemic improvements across recruiting data quality, process bottlenecks, integration failures, and user experience issues; continuously optimize configuration efficiency and recruiting operations effectiveness.
- Collaborate closely with Talent Acquisition, Recruiting Operations, HR Technology, Compliance, DEI, People Analytics, and vendor partners (HiredScore, Paradox, background check providers) to align technical solutions with business priorities, hiring goals, and regulatory requirements.
- Manage Workday Recruiting roadmap alignment with bi-annual releases and feature updates; evaluate new Recruiting functionality, lead pilot programs, and drive adoption of innovations that enhance recruiter productivity and candidate experience.
We're excited if you have
- 6+ years with SaaS/Cloud HR technology and significant hands-on Workday Recruiting experience across requisition management, candidate management, offer management, career site configuration, recruiting analytics, and ATS integrations.
- Deep functional expertise in Talent Acquisition processes, including high-volume recruiting, executive search, agency management, candidate sourcing, interview management, offer workflows, background checks, and onboarding transitions.
- Strong technical skills in Workday Recruiting configuration, Calculated Fields, Workday Studio, or EIB for data management, integration troubleshooting (Web Services, RaaS reports), and understanding of API-based recruiting technology ecosystems.
- Experience with recruiting automation tools such as HiredScore, Paradox (conversational AI), scheduling tools, CRM platforms, and modern ATS integrations.
- Test automation and quality engineering experience with tools like Tricentis Tosca, Selenium, or similar; ability to design and maintain automated regression suites for recruiting workflows.
- Data-driven mindset with experience building recruiting analytics, dashboards (Workday Reports, Prism), and using data to optimize funnel conversion, process efficiency, and candidate experience.
- Understanding of recruiting compliance requirements, including OFCCP, EEOC, GDPR, accessibility standards (WCAG), and ability to configure systems to meet regulatory obligations.
- Strong stakeholder management and communication skills; ability to translate complex technical concepts for recruiting leaders and translate business requirements into technical solutions.
- Experience managing or contributing to enterprise-scale Workday implementations or transformations; familiarity with Agile/Scrum methodologies and DevOps practices.
- Passion for candidate experience and recruiting innovation; stays current on recruiting technology trends, AI/ML applications in talent acquisition, and Workday Recruiting product roadmap.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
As part of Enterprise Engineering, the Workday Recruiting/Talent Acquisition Engineer sets the bar for technical excellence and innovation across our Talent Acquisition platform—driving configuration strategy, automation, integration optimization, and continuous validation at scale. You'll bring deep Workday Recruiting and ATS functional knowledge, combined with strong engineering capabilities, applying technical rigor to the configuration, data management, and testing of an enterprise-grade recruiting system in a fast-paced, high-volume hiring environment.
Scope includes Workday Recruiting, Advanced Recruiting, Candidate Experience (Career Site), ATS Tech Stack (HiredScore, Paradox, iCIMS integration), Talent Acquisition processes, Onboarding, and recruiting analytics/reporting. You'll build robust, scalable automated solutions and manage the quality lifecycle in our Workday Recruiting ecosystem, ensuring compliance, data integrity, candidate experience excellence, and recruitment efficiency requirements for a rapidly growing company.
For New York Only - The estimated annual salary for this position is between $132,600 - $191,250 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing
- Design and own the end-to-end Workday Recruiting configuration and integration strategy for Recruiting, Advanced Recruiting, Career Site, ATS integrations (HiredScore, Paradox), Onboarding, and Talent Acquisition workflows—balancing technical excellence with speed to delivery and optimal candidate experience.
- Build, maintain, and scale Workday Recruiting configurations, including job requisition templates, candidate pipelines, offer management, background check integrations, recruiting events, interview scheduling, and agency portal functionality; ensure seamless data flow across systems.
- Design and implement comprehensive automated test coverage for recruiting processes using Tricentis Tosca or similar tools; manage test execution and traceability in qTest; integrate results into CI/CD pipelines for continuous quality validation.
- Create reusable configuration frameworks and templates (job req templates, screening questions, candidate evaluation forms, offer letter templates, recruiting business process steps) that standardize processes, reduce configuration time, and improve system reliability.
- Drive API-level and end-to-end integration testing across the Talent Acquisition ecosystem (e.g., requisition creation to hire, candidate sourcing, screening workflows, offer approval, background checks, I-9 verification, onboarding handoff to HCM), including third-party vendor integrations and Workday web services.
- Validate Workday Recruiting Extend apps, custom objects, and advanced configurations to ensure functional correctness, security, accessibility, compliance (OFCCP, EEOC), and performance under high-volume recruiting loads.
- Establish recruiting-specific quality metrics, dashboards, and reporting (including time-to-fill, candidate conversion rates, system uptime, integration success rates, configuration coverage, defect density) that enable data-driven decision-making and continuous improvement.
- Champion candidate experience excellence: partner with Recruiting, Employer Branding, and TA Operations teams to optimize career site performance, mobile responsiveness, application completion rates, and candidate communication workflows.
- Lead technical design reviews and configuration governance for recruiting process changes, partner with Workday Recruiting Consultants, Integration Engineers, and HRIS teams on design patterns and apply configuration best practices to recruiting assets.
- Drive root cause analysis and systemic improvements across recruiting data quality, process bottlenecks, integration failures, and user experience issues; continuously optimize configuration efficiency and recruiting operations effectiveness.
- Collaborate closely with Talent Acquisition, Recruiting Operations, HR Technology, Compliance, DEI, People Analytics, and vendor partners (HiredScore, Paradox, background check providers) to align technical solutions with business priorities, hiring goals, and regulatory requirements.
- Manage Workday Recruiting roadmap alignment with bi-annual releases and feature updates; evaluate new Recruiting functionality, lead pilot programs, and drive adoption of innovations that enhance recruiter productivity and candidate experience.
We're excited if you have
- 6+ years with SaaS/Cloud HR technology and significant hands-on Workday Recruiting experience across requisition management, candidate management, offer management, career site configuration, recruiting analytics, and ATS integrations.
- Deep functional expertise in Talent Acquisition processes, including high-volume recruiting, executive search, agency management, candidate sourcing, interview management, offer workflows, background checks, and onboarding transitions.
- Strong technical skills in Workday Recruiting configuration, Calculated Fields, Workday Studio, or EIB for data management, integration troubleshooting (Web Services, RaaS reports), and understanding of API-based recruiting technology ecosystems.
- Experience with recruiting automation tools such as HiredScore, Paradox (conversational AI), scheduling tools, CRM platforms, and modern ATS integrations.
- Test automation and quality engineering experience with tools like Tricentis Tosca, Selenium, or similar; ability to design and maintain automated regression suites for recruiting workflows.
- Data-driven mindset with experience building recruiting analytics, dashboards (Workday Reports, Prism), and using data to optimize funnel conversion, process efficiency, and candidate experience.
- Understanding of recruiting compliance requirements, including OFCCP, EEOC, GDPR, accessibility standards (WCAG), and ability to configure systems to meet regulatory obligations.
- Strong stakeholder management and communication skills; ability to translate complex technical concepts for recruiting leaders and translate business requirements into technical solutions.
- Experience managing or contributing to enterprise-scale Workday implementations or transformations; familiarity with Agile/Scrum methodologies and DevOps practices.
- Passion for candidate experience and recruiting innovation; stays current on recruiting technology trends, AI/ML applications in talent acquisition, and Workday Recruiting product roadmap.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
As part of Enterprise Engineering, the Workday Recruiting/Talent Acquisition Engineer sets the bar for technical excellence and innovation across our Talent Acquisition platform—driving configuration strategy, automation, integration optimization, and continuous validation at scale. You'll bring deep Workday Recruiting and ATS functional knowledge, combined with strong engineering capabilities, applying technical rigor to the configuration, data management, and testing of an enterprise-grade recruiting system in a fast-paced, high-volume hiring environment.
Scope includes Workday Recruiting, Advanced Recruiting, Candidate Experience (Career Site), ATS Tech Stack (HiredScore, Paradox, iCIMS integration), Talent Acquisition processes, Onboarding, and recruiting analytics/reporting. You'll build robust, scalable automated solutions and manage the quality lifecycle in our Workday Recruiting ecosystem, ensuring compliance, data integrity, candidate experience excellence, and recruitment efficiency requirements for a rapidly growing company.
For California Only - The estimated annual salary for this position is between $132,600 - $191,250 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing
- Design and own the end-to-end Workday Recruiting configuration and integration strategy for Recruiting, Advanced Recruiting, Career Site, ATS integrations (HiredScore, Paradox), Onboarding, and Talent Acquisition workflows—balancing technical excellence with speed to delivery and optimal candidate experience.
- Build, maintain, and scale Workday Recruiting configurations, including job requisition templates, candidate pipelines, offer management, background check integrations, recruiting events, interview scheduling, and agency portal functionality; ensure seamless data flow across systems.
- Design and implement comprehensive automated test coverage for recruiting processes using Tricentis Tosca or similar tools; manage test execution and traceability in qTest; integrate results into CI/CD pipelines for continuous quality validation.
- Create reusable configuration frameworks and templates (job req templates, screening questions, candidate evaluation forms, offer letter templates, recruiting business process steps) that standardize processes, reduce configuration time, and improve system reliability.
- Drive API-level and end-to-end integration testing across the Talent Acquisition ecosystem (e.g., requisition creation to hire, candidate sourcing, screening workflows, offer approval, background checks, I-9 verification, onboarding handoff to HCM), including third-party vendor integrations and Workday web services.
- Validate Workday Recruiting Extend apps, custom objects, and advanced configurations to ensure functional correctness, security, accessibility, compliance (OFCCP, EEOC), and performance under high-volume recruiting loads.
- Establish recruiting-specific quality metrics, dashboards, and reporting (including time-to-fill, candidate conversion rates, system uptime, integration success rates, configuration coverage, defect density) that enable data-driven decision-making and continuous improvement.
- Champion candidate experience excellence: partner with Recruiting, Employer Branding, and TA Operations teams to optimize career site performance, mobile responsiveness, application completion rates, and candidate communication workflows.
- Lead technical design reviews and configuration governance for recruiting process changes, partner with Workday Recruiting Consultants, Integration Engineers, and HRIS teams on design patterns and apply configuration best practices to recruiting assets.
- Drive root cause analysis and systemic improvements across recruiting data quality, process bottlenecks, integration failures, and user experience issues; continuously optimize configuration efficiency and recruiting operations effectiveness.
- Collaborate closely with Talent Acquisition, Recruiting Operations, HR Technology, Compliance, DEI, People Analytics, and vendor partners (HiredScore, Paradox, background check providers) to align technical solutions with business priorities, hiring goals, and regulatory requirements.
- Manage Workday Recruiting roadmap alignment with bi-annual releases and feature updates; evaluate new Recruiting functionality, lead pilot programs, and drive adoption of innovations that enhance recruiter productivity and candidate experience.
We're excited if you have
- 6+ years with SaaS/Cloud HR technology and significant hands-on Workday Recruiting experience across requisition management, candidate management, offer management, career site configuration, recruiting analytics, and ATS integrations.
- Deep functional expertise in Talent Acquisition processes, including high-volume recruiting, executive search, agency management, candidate sourcing, interview management, offer workflows, background checks, and onboarding transitions.
- Strong technical skills in Workday Recruiting configuration, Calculated Fields, Workday Studio, or EIB for data management, integration troubleshooting (Web Services, RaaS reports), and understanding of API-based recruiting technology ecosystems.
- Experience with recruiting automation tools such as HiredScore, Paradox (conversational AI), scheduling tools, CRM platforms, and modern ATS integrations.
- Test automation and quality engineering experience with tools like Tricentis Tosca, Selenium, or similar; ability to design and maintain automated regression suites for recruiting workflows.
- Data-driven mindset with experience building recruiting analytics, dashboards (Workday Reports, Prism), and using data to optimize funnel conversion, process efficiency, and candidate experience.
- Understanding of recruiting compliance requirements, including OFCCP, EEOC, GDPR, accessibility standards (WCAG), and ability to configure systems to meet regulatory obligations.
- Strong stakeholder management and communication skills; ability to translate complex technical concepts for recruiting leaders and translate business requirements into technical solutions.
- Experience managing or contributing to enterprise-scale Workday implementations or transformations; familiarity with Agile/Scrum methodologies and DevOps practices.
- Passion for candidate experience and recruiting innovation; stays current on recruiting technology trends, AI/ML applications in talent acquisition, and Workday Recruiting product roadmap.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
As part of Enterprise Engineering, the Workday Recruiting/Talent Acquisition Engineer sets the bar for technical excellence and innovation across our Talent Acquisition platform—driving configuration strategy, automation, integration optimization, and continuous validation at scale. You'll bring deep Workday Recruiting and ATS functional knowledge, combined with strong engineering capabilities, applying technical rigor to the configuration, data management, and testing of an enterprise-grade recruiting system in a fast-paced, high-volume hiring environment.
Scope includes Workday Recruiting, Advanced Recruiting, Candidate Experience (Career Site), ATS Tech Stack (HiredScore, Paradox, iCIMS integration), Talent Acquisition processes, Onboarding, and recruiting analytics/reporting. You'll build robust, scalable automated solutions and manage the quality lifecycle in our Workday Recruiting ecosystem, ensuring compliance, data integrity, candidate experience excellence, and recruitment efficiency requirements for a rapidly growing company.
For California Only - The estimated annual salary for this position is between $132,600 - $191,250 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you'll be doing
- Design and own the end-to-end Workday Recruiting configuration and integration strategy for Recruiting, Advanced Recruiting, Career Site, ATS integrations (HiredScore, Paradox), Onboarding, and Talent Acquisition workflows—balancing technical excellence with speed to delivery and optimal candidate experience.
- Build, maintain, and scale Workday Recruiting configurations, including job requisition templates, candidate pipelines, offer management, background check integrations, recruiting events, interview scheduling, and agency portal functionality; ensure seamless data flow across systems.
- Design and implement comprehensive automated test coverage for recruiting processes using Tricentis Tosca or similar tools; manage test execution and traceability in qTest; integrate results into CI/CD pipelines for continuous quality validation.
- Create reusable configuration frameworks and templates (job req templates, screening questions, candidate evaluation forms, offer letter templates, recruiting business process steps) that standardize processes, reduce configuration time, and improve system reliability.
- Drive API-level and end-to-end integration testing across the Talent Acquisition ecosystem (e.g., requisition creation to hire, candidate sourcing, screening workflows, offer approval, background checks, I-9 verification, onboarding handoff to HCM), including third-party vendor integrations and Workday web services.
- Validate Workday Recruiting Extend apps, custom objects, and advanced configurations to ensure functional correctness, security, accessibility, compliance (OFCCP, EEOC), and performance under high-volume recruiting loads.
- Establish recruiting-specific quality metrics, dashboards, and reporting (including time-to-fill, candidate conversion rates, system uptime, integration success rates, configuration coverage, defect density) that enable data-driven decision-making and continuous improvement.
- Champion candidate experience excellence: partner with Recruiting, Employer Branding, and TA Operations teams to optimize career site performance, mobile responsiveness, application completion rates, and candidate communication workflows.
- Lead technical design reviews and configuration governance for recruiting process changes, partner with Workday Recruiting Consultants, Integration Engineers, and HRIS teams on design patterns and apply configuration best practices to recruiting assets.
- Drive root cause analysis and systemic improvements across recruiting data quality, process bottlenecks, integration failures, and user experience issues; continuously optimize configuration efficiency and recruiting operations effectiveness.
- Collaborate closely with Talent Acquisition, Recruiting Operations, HR Technology, Compliance, DEI, People Analytics, and vendor partners (HiredScore, Paradox, background check providers) to align technical solutions with business priorities, hiring goals, and regulatory requirements.
- Manage Workday Recruiting roadmap alignment with bi-annual releases and feature updates; evaluate new Recruiting functionality, lead pilot programs, and drive adoption of innovations that enhance recruiter productivity and candidate experience.
We're excited if you have
- 6+ years with SaaS/Cloud HR technology and significant hands-on Workday Recruiting experience across requisition management, candidate management, offer management, career site configuration, recruiting analytics, and ATS integrations.
- Deep functional expertise in Talent Acquisition processes, including high-volume recruiting, executive search, agency management, candidate sourcing, interview management, offer workflows, background checks, and onboarding transitions.
- Strong technical skills in Workday Recruiting configuration, Calculated Fields, Workday Studio, or EIB for data management, integration troubleshooting (Web Services, RaaS reports), and understanding of API-based recruiting technology ecosystems.
- Experience with recruiting automation tools such as HiredScore, Paradox (conversational AI), scheduling tools, CRM platforms, and modern ATS integrations.
- Test automation and quality engineering experience with tools like Tricentis Tosca, Selenium, or similar; ability to design and maintain automated regression suites for recruiting workflows.
- Data-driven mindset with experience building recruiting analytics, dashboards (Workday Reports, Prism), and using data to optimize funnel conversion, process efficiency, and candidate experience.
- Understanding of recruiting compliance requirements, including OFCCP, EEOC, GDPR, accessibility standards (WCAG), and ability to configure systems to meet regulatory obligations.
- Strong stakeholder management and communication skills; ability to translate complex technical concepts for recruiting leaders and translate business requirements into technical solutions.
- Experience managing or contributing to enterprise-scale Workday implementations or transformations; familiarity with Agile/Scrum methodologies and DevOps practices.
- Passion for candidate experience and recruiting innovation; stays current on recruiting technology trends, AI/ML applications in talent acquisition, and Workday Recruiting product roadmap.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Sales Development Representative
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The world is cutting the cord and streaming its TV online, a shift that has dramatically changed how advertisers target, reach and measure their preferred audiences in ways that broadcast TV and cable never could.
Roku Ads Manager is our answer to the growing demand in streaming advertising. Our self-serve platform just entered General Availability (GA) in September 2024 and has picked up major momentum. Our Ads Manager team is small, gritty, and focused on scaling the best streaming ad platform in the market. We move fast, pivot quickly, and work hard. We rally around decisions, challenge assumptions, and push the limits on what advertising can do for growth marketers, performance agencies, and any other business interested in making the big screen work for their brands’ objectives.
The Roku Ads Manager team is looking for a Sales Development Representative to help us scale our platform.
About the role
TV ads were once reserved for large national brands. Roku believes that it’s better for streamers, brands, and our company that all businesses have a path to advertising in streaming. Roku Ads Manager is our answer to democratizing streaming advertising, creating a self-serve path for businesses of any size to get their brand on the big screen.
Roku Ads Manager is looking for a Sales Development Representative (SDR) to help lead demand generation and client growth for our self-serve streaming ad platform. This role will join two existing SDRs and will play a crucial role in attracting and onboarding new advertisers, ensuring their success on the platform, and driving revenue growth.
Sound like fun?
For Chicago Only - The estimated annual salary for this position is between 52,000 and 75,000 annually.
Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location.
This role is eligible for incentive compensation/commissions, health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
What you’ll be doing
- Prospect and qualify inbound and outbound leads for Roku Ads Manager
- Educate potential advertisers on the benefits of streaming and our self-serve platform
- Collaborate with Account Executives to build and maintain a healthy sales pipeline
- Track and manage leads using CRM tools and outreach platforms
- Provide feedback to marketing and product teams to improve messaging and user experience
- Stay up to date on industry trends and Roku’s evolving ad solutions
We’re excited if you have
- 1–2 years of experience in a sales, business development, or customer-facing role
- A passion for advertising, media, or technology
- Excellent communication and interpersonal skills
- A self-starter mindset with strong organizational skills
- Experience with CRM tools like Salesforce or HubSpot (a plus)
- A collaborative spirit and a drive to learn and grow
#LI-LS1
#LI-Onsite
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Advertising Performance group focuses on performance for all participants in the Advertising ecosystem - Advertisers, Publishers, and Roku. The systems and solutions span multiple disciplines and technologies to perform real-time multi-objective optimization across distributed systems at large scale and with low latency. We use Machine Learning, Reinforcement Learning, AI, Control and Optimization Systems, and Auction Dynamics to solve a large set of complex problems. At the core of this is our Machine Learning and Inference Platform that powers the entire landscape.
About the role
In this role, you will architect, design, and lead the development of a SOTA Inference platform that can handle Advertising-level low latencies, scale, throughput, and availability with optimizations that span across hardware, software, and models. We’re looking for a strong technical leader with deep experience in ML serving, high-performance computing, and industry standard frameworks - someone excited to mentor engineers, innovate at scale, and shape the future of machine learning at Roku.
What you’ll be doing
- Lead the design and development of a SOTA Inference platform
- Oversee the development of monitoring, observability, and other tooling to ensure system and model performance, reliability, and scalability of online inference services
- Identify and resolve system inefficiencies, performance bottlenecks, and reliability issues, ensuring optimized end-to-end performance
- Stay at the forefront of advancements in inference frameworks, ML hardware acceleration, and distributed systems, and incorporate innovations where and when they are impactful
We’re excited if you have
- M.S. or above in CS, ECE, or a related field
- 10+ years of experience in developing and deploying large-scale, distributed systems, with at least 5 years in a leadership or technical lead role
- Strong programming skills in high-performance languages
- Deep understanding of inference frameworks and ML system deployment
- Proven experience optimizing performance for large-scale machine learning systems, including a deep knowledge of SOTA model optimizations, hardware-software co-design, GPU acceleration, and HPC techniques
- Excellent communication and collaboration skills
- Experience leading teams working on high-throughput, low-latency ML serving systems
- Experience collaborating with and leading global, cross-functional teams
- Contributions to open-source ML or systems projects
#LI-DH2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Roku TV team is looking for a Product Partnerships Manager to work closely with Roku’s global OS manufacturing partners and various internal groups to bring new Roku TV products to market and measure key operational areas. We never lose sight of the critical path and can inspire others to follow it. Fostering collaboration is a core component, as we believe a great team can do anything.
About the role
As the Product Partnerships Manager, you will help identify, define, and communicate technical requirements and product features to internal and external stakeholders. The relationships you develop with our partners will empower you to articulate their perspective on product features and create common understanding and alignment. You will be required to author feature guides and product briefs, enabling the team to efficiently and effectively develop and qualify new Roku products. The insights you gather and develop by working cross-functionally within Roku and with our partners will help inform Roku’s product and feature roadmaps and strengthen our competitive advantage.
What you’ll be doing
- Own the product and technical relationship with global OEM partners working on Roku TV and Smart Projectors
- Coordinate with business development, marketing, and engineering teams to cultivate and bolster successful product partnerships
- Work with the factory partners to establish short-term and multi-year product roadmaps and gather and develop insights that will help strengthen Roku’s competitive advantage
- Understand and analyze partners’ requirements and translate them to product requirement documents and feature guides
- Author Product Briefs and Feature Guides for new products and key features, and track these initiatives to successful completion
- Work with Roku Engineering to define technology and tools roadmaps that drive innovation and maintain product differentiation
- Advocate for product issues on behalf of the partners within Roku and influence internal teams to resolve the issues in a timely manner
- Develop and enhance relationships with key internal stakeholders, understand the business, and navigate within the organization to drive initiatives effectively
- Use data analytics to monitor product health, product engagement, and drive business decisions
We’re excited if you have
- 5+ years in a Product or Engineering role in the consumer electronics domain
- Bachelor’s degree in Engineering, Business, or related discipline required
- Possess a pragmatic, strategic approach to problem-solving and can foster that trait in your team
- You know how to build trust and deliver on your objectives, working across independent teams with independent priorities
- Have strong product and business intuition
- You make decisions with data, but know how to proceed when none is available
- Experience operating across multiple workstreams (hardware and/or software) to deliver successful products
- Experience with partner management and negotiation
- Experience working with cross-functional teams across product, engineering, operations, and finance
- Knowledge of the TV industry (core technology, retail strategy, regulatory/certification requirements) a plus
- Ability to communicate effectively, both written and verbally
#LI-DH2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
When you work at Roku, you work on a platform that real people use: You can show off the fruits of your labor to your family and friends and see it in your favorite stores’ electronics departments. As a member of the Roku Products Engineering team, you will design and develop embedded software systems that enable us to build world-class products, with Roku “inside” as their OS. To make this possible, you will work on the Roku OS on new technologies and develop new features while keeping our existing code clean and performant. Additionally, you will work with product managers to accommodate shifting demands and schedules; collaborate cross-functionally with our QA and other development teams; and build solutions with external hardware component vendors.
We value individuals who take pride in their ability to navigate ambiguity, collaborate, and partner with both internal and external teams, including those with demanding engineering standards and a passion for building the highest-performing, best-in-class consumer products. We aren’t kidding that Roku is a place where no one is a bystander. If you want to work on a team where you will be surrounded by the best talent-building things used by millions of people, if you want a tech culture that just works, you should reach out.
About the role
We are looking for a talented engineer to join our Products Team working on the Roku TV program! You will be responsible for the core tasks ranging from Roku OS feature development, SoC partner collaboration, third-party API integration, code maintenance, design scalability solutions to help onboard new factories, supporting our QA and Channel certification teams, and everything else involved in our end-to-end product development and release cycles. To succeed in this challenging role, the following expertise is strongly preferred.
What you'll be doing
- Roku OS feature development
- Code maintenance and scalability solution design and development
- Partner with internal QA and development teams
- System-on-a-Chip (SoC) integration and platform bring-up
- Third-party API integration
- Working end-to-end product development and release cycles
We're excited if you have
- Bachelor's or master's degree in computer science or computer engineering, Electrical Engineering, or other relevant fields
- 8+ years of relevant software development experience
- 4+ years C/C++ coding experience
- System-on-a-chip (SoC) development and integration preferred
- Experience developing/debugging on Linux or Android-based embedded platforms
- Good understanding of Linux system and kernel concepts, multithreading primitives, Linux tools, libraries, and open-source development
- Experience with streaming audio/video platforms, graphics, and industry standards
- Ability to excel in a fast-paced engineering environment
- Have an ability to communicate with candor and effectiveness
- Experience working collaboratively with cross-functional teams
#LI-DH2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Senior Software Engineering Manager, Ads Auction & Marketplace Optimization
Share this job
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the team
The Advertising Performance group focuses on performance for all participants in the Advertising ecosystem - Advertisers, Publishers and Roku. The systems and solutions span across different disciplines and technologies to perform realtime multi-objective optimization with distributed systems at large scale and low latencies. We use Machine Learning, Reinforcement Learning, AI, Control and Optimization Systems and Auction Dynamics to solve a large set of complex problems. At the core of this is our Machine Learning, Experimentation and Inference Platform that powers the entire landscape which we continuously evolve over time.
About the role
In this role you will build teams focused on the Ads Auction and Marketplace to optimize yield, gross profit, perform realtime multi-objective optimization across various short and long term objectives, build control and simulation systems, design and run experiments and extend the experimentation framework.
You will partner closely with other Engineering, Inventory and Product teams to define the vision and strategy for your group and to build and deliver the roadmap.
What you’ll be doing
- Building teams and mentoring engineers across geographic locations and time zones
- Defining the strategy and building the long-term roadmap by partnering with Product, Science and Engineering teams
- Leading the design, implementation, and evolution of real-time ads auction and marketplace systems
- Building and enhancing core auction capabilities including ad pod construction, bid valuation, ranking, pricing, pacing and budget enforcement
- Designing auction logic that balances viewer experience (ad load, relevance, repetition) with advertiser performance, publisher yield, platform revenue and gross profit
- Driving yield and gross profit optimization through auction design, floor strategies, and pricing experiments
- Leading experimentation using A/B testing, auction simulations, offline replay frameworks, and make data-driven decisions based on performance metrics and statistical rigor
- Stay at the forefront of advancements in related areas
We’re excited if you have
- 3+ years of experience leading teams that apply auction theory, quantitative optimization, advanced statistical methods to large, sophisticated datasets
- 5+ years experience of leading engineering teams from design to implementation, ensuring scalability and reliability
- Deep mathematical understanding of auction theory, game theory, economics, quantitative optimization and statistics
- Hands-on experience with Python and Java in a production environment
- BS or higher in CS, Economics, Mathematics, or a related quantitative field
Preferred Qualifications:
- Experience in the Advertising domain
- 5+ years of experience applying auction theory, game theory, economics, quantitative optimization, advanced statistical methods to large, sophisticated datasets
- MS or PhD in CS, Economics, Math or a related quantitative field
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
The Roku TV & Licensing team is looking for a Senior Business Development Manager with a deep understanding and experience in the TV industry to work closely with our Roku TV partners (factories, brand licensees, OEM/ODM) and Roku's cross-functional teams to analyze and make recommendations for engagement with new partners to integrate Roku's Operating System. This person will support the Roku TV teams by helping to manage new and ongoing programs at these partners.
About the Role
We are looking for a motivated individual to utilize your experience & skillset to understand and present the Roku OS and reference designs to key partners to drive adoption. Your partner management experience will help you identify and communicate program and business requirements to partners and field product features requests back into Roku. In this role you will be required to review and contribute to global business planning and product requirement documents which align & support Roku initiatives and our partners’ goals, objectives and timelines.
The work we do can be challenging but impactful and that's why we enjoy it so much. The ideal candidate isn't a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the company and larger team succeeds.
What you'll be doing
- Manage business relationships with partners that are located throughout the Americas including Central America and Brazil
- Facilitate discussions between Roku's teams and current and potential new partners & factories
- Work with partners to establish short term programs and long-term relationships to embed Roku's OS in their products
- Collect, analyze and present the partner's requirements to Roku's cross functional teams and work to create legal agreements
- Coordinate with Roku's cross functional teams on new partnership engagements
- Support program kick-off meetings and development efforts with partners & factories
- Work with factories to ensure programs are running as planned
- Work with partners on timely reporting and tracking of products with the Roku OS embedded
- Organize and lead quarterly business and technical reviews
- Advocate product issues on behalf of the partners within Roku and influence internal teams to resolve the issues in a timely manner
- Conduct market & product research to determine industry requirements & opportunities
- Research, analyze and report current market conditions for strategic consideration
- Provide industry analysis. Identify competitive threats and create actionable reporting
We're excited if you have
- Bachelor's degree in Business, Engineering or related discipline required
- Business development &/or partner management background with clear understanding of Consumer Electronics (CE) products and industry experience focused on TV, Audio, streaming devices
- Understand Operating Systems, SW architecture and HW reference designs
- Excellent knowledge of TV and Audio industry and supporting technologies
- Outstanding partner management skills, leveraging your strong business acumen and technical background
- Experience working with ODM/OEMs and using data analytics & reporting to drive business decisions
- 10+ years working with CE partners, focused on Latin American markets
- Excellent verbal, presentation, and written communication skills in English required
- Fluency in Spanish & Portuguese preferred
- Ability and willingness to travel as needed
#LI-DH2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku is seeking a Senior Program Manager to lead a complex, multi‑phase Workday ATS (Applicant Tracking System) transformation spanning Workforce Planning, Recruiting, and Onboarding. This is a highly visible role operating at the intersection of People, Talent Acquisition (TA), Enterprise Applications, and executive leadership.
This program involves significant change management, cross‑functional alignment, and integration across multiple systems and teams. The ideal candidate brings strong executive presence, high emotional intelligence (EQ), and the ability to navigate resistance while driving clarity, alignment, and delivery. This role partners closely with People, TA, Engineering, Finance, and an external implementation partner to deliver a scalable, end‑to‑end hiring platform.
Following a successful launch, this role is expected to scale to additional programs across the People and Pay domain and, potentially, to other enterprise initiatives.
What you'll be doing
- Own end‑to‑end program leadership for a multi‑phase Workday ATS transformation, from planning through stabilization and optimization
- Drive alignment across Workforce Planning, Recruiting, and Onboarding to deliver a cohesive end‑state experience
- Partner closely with People and TA leadership to navigate change, surface concerns, and build trust and momentum
- Lead cross‑functional teams across HR, TA, Enterprise Applications, Engineering, Finance, and external implementation partners
- Establish and manage program governance, including milestones, dependencies, risks, issues, and executive reporting
- Proactively identify risks and obstacles; drive decisions and resolution through structured problem‑solving and influence
- Translate complex functional and technical concepts into clear, executive‑ready communications
- Ensure integration readiness across upstream and downstream systems and processes
- Drive disciplined change management, adoption planning, and readiness across impacted teams
- Serve as a trusted advisor to senior leaders, bringing clarity, options, and recommendations
We're excited if you have
- 10+ years of experience leading large‑scale, cross‑functional programs, ideally in HR, People Systems, or Enterprise Applications
- Hands‑on experience with Workday Recruiting / ATS transformations or similarly complex HR technology programs
- Working knowledge of end‑to‑end hiring processes, including workforce planning, recruiting, and onboarding
- Strong understanding of how functional processes connect to technical architectures and integrations
- Demonstrated success leading programs in environments with change resistance or competing priorities
- Exceptional communication skills, with the ability to influence at the executive level
- High emotional intelligence and strong stakeholder management skills
- Proven ability to manage external implementation partners and internal delivery teams
- Experience establishing governance, metrics, and executive‑level reporting for complex programs
- Comfortable operating with ambiguity and driving structure where none exists
- Nice to have:
- Experience scaling program management practices across multiple initiatives
- Background in People, Payroll, or broader HCM domains
- Experience in media, technology, or high‑growth environments
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku’s leadership in streaming depends on delivering exceptional devices that combine the right hardware platforms with Roku OS to create simple, reliable, and delightful experiences. Roku is the #1 TV streaming platform in North America, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV.
Our mission is to change the face of television and streaming media watching around the world. This role is tasked with leveraging hardware and software to create a unique viewing experience, one that turns users into raving fans.
You will report directly to the Vice President of Software Engineering and serve as a key technical contributor for Roku’s device platform strategy, with a strong focus on high-quality software solutions.
We are looking for a highly skilled Lead Systems Software Architect who leads complex implementations for Roku TVs and streaming devices, grounded in a deep understanding of multimedia system design (video/audio pipelines, SoCs, memory, power, thermals). You will design, implement, debug, and optimize the software platform that spans the full system, ensuring it is performant, secure, and scalable across SKUs and generations. You will collaborate with ODM partners, chipset vendors, and internal software/hardware teams to drive products from concept to mass production.
The work we do can be challenging, but that’s why we enjoy it so much. The ideal candidate isn’t a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the team succeeds.
For California Only - The estimated annual salary for this position is between $350,000 - $510,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off."
What you’ll be doing
Software development & platform ownership
- Own complex features or subsystems end-to-end, from design and implementation through bring-up, validation, and production support.
- Translate product and business goals into concrete designs, tasks, and implementation plans.
- Design, implement, and maintain core platform software for Roku device programs and platforms, with a strong focus on code quality, robustness, and long-term maintainability.
- Contribute to and influence hardware–software partitioning, platform APIs, and integration patterns to enable feature teams to build reliably on the device platform.
- Drive and model best practices for coding standards, code reviews, testing strategies, and CI/CD for platform software.
Multimedia & system-level engineering
- Implement and optimize video/audio pipelines, codecs, and rendering paths to deliver high-quality playback, low latency, and smooth UI/UX for streaming applications.
- Contribute to end-to-end multimedia system design for TVs and streaming devices, ensuring solutions scale across SKUs and generations.
- Define and help maintain benchmarks and test scenarios for media, graphics, and system behavior that map directly to Roku use cases.
- Implement and maintain secure boot, DRM integrations, and standards-compliant content protection features in collaboration with security experts.
Systems-aware implementation integrating hardware-software
- Lead the product evaluation and enablement of candidate SoCs and companion chipsets, partnering with SoC vendors on performance, power, cost, and ecosystem maturity.
- Implement and maintain drivers, HALs, and low-level services that expose the right hardware capabilities (media, graphics, connectivity, security) to Roku OS.
- Drive early bring-up and debug of new SoCs and boards from a software perspective (boot chain, device drivers, board support packages, diagnostics).
- Anticipate system-level failure modes (thermal, power, component tolerances, resource exhaustion) and implement software mitigations (throttling, graceful degradation, watchdogs, telemetry hooks).
Performance engineering in constrained environments
- Define and enforce memory, CPU/GPU/NPU, and storage budgets across SKUs, working closely with feature teams.
- Use profiling tools, tracing, and telemetry to diagnose and fix performance bottlenecks across the stack (kernel, drivers, middleware, apps).
- Implement optimizations to improve boot time, UI performance, streaming quality, and app responsiveness while staying within platform constraints.
Quality, diagnostics, and observability
- Partner with NPI, test, and manufacturing engineering to design and implement system-level validation strategies, test automation, and regression suites for your components.
- Implement and refine diagnostics, logging, and telemetry that make field issues diagnosable and fixable at scale, including the platform hooks needed for AI-assisted troubleshooting.
- Ensure the robustness and reliability of low-level software in production configurations, including robust error handling, recovery strategies, and safe update mechanisms.
Cross-functional collaboration & technical leadership
- Collaborate with OS, media, graphics, connectivity, security, and cloud/service teams to integrate platform features that meet product requirements.
- Provide technical mentorship to other software engineers, especially around debugging complex system issues, performance tuning, and best practices for systems-level code.
- Work closely with engineering leads to review designs, surface trade-offs, and de-risk implementations before they reach production.
- Partner with SoC vendors and OEM/ODM partners from design through mass production, ensuring software deliverables, validation, and readiness meet Roku’s standards
AI and system-level intelligence
- Implement components in system-level AI/ML flows where AI is in the loop (e.g., quality monitoring, recommendations, anomaly detection, test selection).
- Specify and implement platform APIs and telemetry that enable AI tools to be effective across the device stack (logs, traces, metrics, events).
We’re excited if you have
Education & experience
- BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or related field.
- 15+ years of industry experience in embedded systems-level software development, with a strong emphasis on hands-on software development for multimedia products.
- Proven track record building and shipping AV products (TVs, set-top boxes, streaming devices, consoles, or similar) at scale.
Software development & systems expertise
- Strong experience with embedded Linux or Android-based systems
- Proficiency in one or more systems programming languages such as C/C++ (Rust or similar is a plus), with deep experience in debugging, performance tuning, and maintainable code design.
- Strong familiarity with modern SDLC practices: CI/CD, automated testing, static/dynamic analysis, continuous performance regression monitoring, and observability tooling.
Multimedia & system knowledge
- Deep understanding of ARM-based SoCs, multimedia pipelines, and system constraints (memory bandwidth/latency, storage performance, UI/frame-rate stability, thermal behavior).
- Demonstrated ability to analyze and optimize system-level performance using profiling, tracing, and hardware counters.
- Experience with DRM, content protection, secure boot, and related industry standards for streaming and TV products.
- Experience collaborating with SoC vendors and ODM/OEM partners from design through mass production, especially around platform software deliverables and validation.
AI, accelerators, and low-level platforms
- Experience with NPU/DSP/AI accelerator blocks on embedded SoCs, including maximizing throughput and minimizing latency within real-world device constraints.
- Ability to build or integrate end-to-end flows where AI is in the loop, particularly for diagnostics, performance optimization, or UX improvements.
- Proficient in using AI tools for debugging, code review, test selection, and log analysis, and in implementing the platform hooks (APIs/telemetry) that those tools need.
Hardware & board-level understanding (bonus)
- Solid understanding of board-level design concepts (schematics/layout review, power and thermal design, signal integrity considerations, and interfaces such as I²C, USB, PCIe, and HDMI).
- Comfortable partnering with board design teams to translate software and system needs into board-level requirements and constraints, even though your primary focus is software
How you work
- Strong communication skills with the ability to explain complex software and system trade-offs to both technical and non-technical stakeholders.
- A bias toward data-driven decisions, clear documentation, and repeatable processes.
- Demonstrated ability to lead technically through code and design, influence cross-functional teams, and drive complex platform changes from concept to production.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the role
Roku’s leadership in streaming depends on delivering exceptional devices that combine the right hardware platforms with Roku OS to create simple, reliable, and delightful experiences. Roku is the #1 TV streaming platform in North America, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV.
Our mission is to change the face of television and streaming media watching around the world. This role is tasked with leveraging hardware and software to create a unique viewing experience, one that turns users into raving fans.
You will report directly to the Vice President of Software Engineering and serve as a key technical contributor for Roku’s device platform strategy, with a strong focus on high-quality software solutions.
We are looking for a highly skilled Lead Systems Software Architect who leads complex implementations for Roku TVs and streaming devices, grounded in a deep understanding of multimedia system design (video/audio pipelines, SoCs, memory, power, thermals). You will design, implement, debug, and optimize the software platform that spans the full system, ensuring it is performant, secure, and scalable across SKUs and generations. You will collaborate with ODM partners, chipset vendors, and internal software/hardware teams to drive products from concept to mass production.
The work we do can be challenging, but that’s why we enjoy it so much. The ideal candidate isn’t a bystander. They are curious and engaged, willing to jump in to solve problems and make data-driven decisions even when things feel very ambiguous. Our industry changes quickly, so we expect a great candidate to be comfortable responding quickly to changing business needs, knowing that their own success comes when the team succeeds.
What you’ll be doing
Software development & platform ownership
- Own complex features or subsystems end-to-end, from design and implementation through bring-up, validation, and production support.
- Translate product and business goals into concrete designs, tasks, and implementation plans.
- Design, implement, and maintain core platform software for Roku device programs and platforms, with a strong focus on code quality, robustness, and long-term maintainability.
- Contribute to and influence hardware–software partitioning, platform APIs, and integration patterns to enable feature teams to build reliably on the device platform.
- Drive and model best practices for coding standards, code reviews, testing strategies, and CI/CD for platform software.
Multimedia & system-level engineering
- Implement and optimize video/audio pipelines, codecs, and rendering paths to deliver high-quality playback, low latency, and smooth UI/UX for streaming applications.
- Contribute to end-to-end multimedia system design for TVs and streaming devices, ensuring solutions scale across SKUs and generations.
- Define and help maintain benchmarks and test scenarios for media, graphics, and system behavior that map directly to Roku use cases.
- Implement and maintain secure boot, DRM integrations, and standards-compliant content protection features in collaboration with security experts.
Systems-aware implementation integrating hardware-software
- Lead the product evaluation and enablement of candidate SoCs and companion chipsets, partnering with SoC vendors on performance, power, cost, and ecosystem maturity.
- Implement and maintain drivers, HALs, and low-level services that expose the right hardware capabilities (media, graphics, connectivity, security) to Roku OS.
- Drive early bring-up and debug of new SoCs and boards from a software perspective (boot chain, device drivers, board support packages, diagnostics).
- Anticipate system-level failure modes (thermal, power, component tolerances, resource exhaustion) and implement software mitigations (throttling, graceful degradation, watchdogs, telemetry hooks).
Performance engineering in constrained environments
- Define and enforce memory, CPU/GPU/NPU, and storage budgets across SKUs, working closely with feature teams.
- Use profiling tools, tracing, and telemetry to diagnose and fix performance bottlenecks across the stack (kernel, drivers, middleware, apps).
- Implement optimizations to improve boot time, UI performance, streaming quality, and app responsiveness while staying within platform constraints.
Quality, diagnostics, and observability
- Partner with NPI, test, and manufacturing engineering to design and implement system-level validation strategies, test automation, and regression suites for your components.
- Implement and refine diagnostics, logging, and telemetry that make field issues diagnosable and fixable at scale, including the platform hooks needed for AI-assisted troubleshooting.
- Ensure the robustness and reliability of low-level software in production configurations, including robust error handling, recovery strategies, and safe update mechanisms.
Cross-functional collaboration & technical leadership
- Collaborate with OS, media, graphics, connectivity, security, and cloud/service teams to integrate platform features that meet product requirements.
- Provide technical mentorship to other software engineers, especially around debugging complex system issues, performance tuning, and best practices for systems-level code.
- Work closely with engineering leads to review designs, surface trade-offs, and de-risk implementations before they reach production.
- Partner with SoC vendors and OEM/ODM partners from design through mass production, ensuring software deliverables, validation, and readiness meet Roku’s standards
AI and system-level intelligence
- Implement components in system-level AI/ML flows where AI is in the loop (e.g., quality monitoring, recommendations, anomaly detection, test selection).
- Specify and implement platform APIs and telemetry that enable AI tools to be effective across the device stack (logs, traces, metrics, events).
We’re excited if you have
Education & experience
- BS/MS in Computer Science, Computer Engineering, Electrical Engineering, or related field.
- 15+ years of industry experience in embedded systems-level software development, with a strong emphasis on hands-on software development for multimedia products.
- Proven track record building and shipping AV products (TVs, set-top boxes, streaming devices, consoles, or similar) at scale.
Software development & systems expertise
- Strong experience with embedded Linux or Android-based systems
- Proficiency in one or more systems programming languages such as C/C++ (Rust or similar is a plus), with deep experience in debugging, performance tuning, and maintainable code design.
- Strong familiarity with modern SDLC practices: CI/CD, automated testing, static/dynamic analysis, continuous performance regression monitoring, and observability tooling.
Multimedia & system knowledge
- Deep understanding of ARM-based SoCs, multimedia pipelines, and system constraints (memory bandwidth/latency, storage performance, UI/frame-rate stability, thermal behavior).
- Demonstrated ability to analyze and optimize system-level performance using profiling, tracing, and hardware counters.
- Experience with DRM, content protection, secure boot, and related industry standards for streaming and TV products.
- Experience collaborating with SoC vendors and ODM/OEM partners from design through mass production, especially around platform software deliverables and validation.
AI, accelerators, and low-level platforms
- Experience with NPU/DSP/AI accelerator blocks on embedded SoCs, including maximizing throughput and minimizing latency within real-world device constraints.
- Ability to build or integrate end-to-end flows where AI is in the loop, particularly for diagnostics, performance optimization, or UX improvements.
- Proficient in using AI tools for debugging, code review, test selection, and log analysis, and in implementing the platform hooks (APIs/telemetry) that those tools need.
Hardware & board-level understanding (bonus)
- Solid understanding of board-level design concepts (schematics/layout review, power and thermal design, signal integrity considerations, and interfaces such as I²C, USB, PCIe, and HDMI).
- Comfortable partnering with board design teams to translate software and system needs into board-level requirements and constraints, even though your primary focus is software
How you work
- Strong communication skills with the ability to explain complex software and system trade-offs to both technical and non-technical stakeholders.
- A bias toward data-driven decisions, clear documentation, and repeatable processes.
- Demonstrated ability to lead technically through code and design, influence cross-functional teams, and drive complex platform changes from concept to production.
#LI-SR2
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to EmployeeRelations@Roku.com.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.
To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.
By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
Ready to apply?
Apply to Roku
General Superintendent - Medium Voltage
Share this job
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
We are currently seeking a Medium Voltage General Superintendent to support the construction of some the most challenging and exciting projects in the Southwest, including commercial, industrial, mission-critical and water/wastewater treatment facilities.
Responsibilities
- Leads execution of medium voltage (5kV–35kV) electrical systems including planning, installation, testing, commissioning, and energization.
- Oversee high-risk switching activities and energization plans, ensuring all work is executed safely, in compliance with NFPA 70E, LOTO procedures, and project-specific safety protocols.
- Coordinates closely with utilities, commissioning agents, and clients to successfully bring MV systems online safely and on schedule.
- Ability to manage several complex projects, simultaneously, or a large construction program with a high degree of effectiveness and accountability.
- Has overall responsibility for project team success, including alignment with Corbins’ culture and Core Values, in addition to project safety, quality, schedule, client satisfaction and profitability.
- Ensures all Project Superintendent responsibilities are properly managed and executed.
- Establishes and maintains professional working relationships with owners, engineers, architects, and trade partners.
- Mentors and develops Project Superintendents, Field Superintendents and Foremen for future leadership roles.
- Ensures corporate safety and quality plans are aligned with project-specific requirements and are implemented throughout the duration of the project.
- Responsible for the quality of all site production while working closely with the QA/QC department to ensure the project QA/QC execution plan is being followed.
- Partners closely with VP of Ops and/or Project Executives to ensure labor projections are accurate and the project is adhering to the schedule.
- Leads the development of comprehensive project plans, incorporating all requirements, constraints, and opportunities.
- Builds rapport with each customer by displaying integrity, honesty and transparency while mitigating risks and upholding contracts.
- Familiar with Lean Construction philosophies and implements them into the project.
- Ensures the project site is kept clean and all working conditions are safe.
- Continually reviews processes and procedures, providing input when necessary to further refine and improve efficiencies.
Qualifications
- 10+ years delivering medium voltage (5kV–35kV) electrical construction projects.
- Proven ability to lead multiple crews, foremen, and large field teams on complex electrical scopes.
- Demonstrated track record of bringing complex MV systems online safely and on schedule.
- History of long-term tenure with previous employers and commitment to seeing major projects through completion.
- Strong understanding of medium voltage distribution systems including switchgear, transformers, and cable systems.
- Ability to read and interpret one-line diagrams, protection schemes, and construction drawings.
- Experience with medium voltage cable installations, terminations, splicing, and testing methods (hi-pot, megger, etc.).
- Experience with MV testing, commissioning, and energization planning.
- Proven ability to manage high-risk switching procedures and coordinate energization activities.
- Builds stable, high-performing field teams capable of executing complex MV scopes.
- Demonstrated leadership of a zero-incident safety culture.
- Deep knowledge of NFPA 70E, Lockout/Tagout (LOTO), and high-energy electrical hazards.
- Proven ability to enforce safety standards and lead teams through high-risk electrical operations.
- Ability to assume responsibility, interface and effectively communicate with others.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
- Proficiency with Primavera P6 scheduling software.
- Positive and teachable attitude.
- Possesses excellent organizational, verbal, written and presentation skills.
- Extensive experience leading project teams and successfully achieving project goals.
Education & Certifications
- OSHA 30 Certification
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
Are you ready to take on some of the most challenging and exciting construction projects in the Southwest? We are seeking a Project Superintendent to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country.
Per Diem Available for This Role — Apply today and ask your recruiter for details.
Responsibilities
- Ensures corporate safety and quality plans are aligned with project-specific requirements and is implemented throughout the duration of the project.
- Responsible for job site safety and work closely with the Safety team to ensure project safety plans align with Corbins, the customers and industry standards.
- Supports Foreman and Field Superintendents directly to ensure their responsibilities are met.
- Responsible for the quality of all site production while working closely with the QA/QC department to develop the project QA/QC execution plans.
- Drive a strong working relationship with Safety, Virtual Construction, QA/QC, and Human Resources to ensure the project team is operating at its full capacity and maintaining Corbins’ policies.
- Partners closely with the Project Manager to ensure labor projections are accurate and the project is adhering to the schedule.
- Leads the development of comprehensive project plans, incorporating all requirements, constraints, and opportunities.
- Strategically develops Field Superintendents and Foreman by mentoring and holding them accountable to their managerial responsibilities.
- Builds rapport with each customer by displaying integrity, honesty and transparency while mitigating risks and upholding contracts.
Qualifications
- Working knowledge of all aspects of construction and industry practices, processes, standards, and their impact on project activities.
- Ability to multi-task, collaborate with others, set priorities, and take initiative.
- Demonstrated success supporting a team through complex project execution.
- Experience leading project teams and holding them accountable to project goals.
- Excellent organizational, verbal, written, presentation skills are a must.
- Proficiency with Microsoft Office Suite.
- OSHA-30 card is required for this role. Training can be provided upon hire.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
We are currently seeking a General Superintendent to support the construction of some the most challenging and exciting projects in the Southwest, including commercial, industrial, mission-critical and water/wastewater treatment facilities.
Per Diem Available for This Role — Apply today and ask your recruiter for details.
Responsibilities
- Ability to manage several complex projects, simultaneously, or a large construction program with a high degree of effectiveness and accountability.
- Has overall responsibility for project team success, including alignment with Corbins’ culture and Core Values, in addition to project safety, quality, schedule, client satisfaction and profitability.
- Ensures all Project Superintendent responsibilities are properly managed and executed.
- Establishes and maintains professional working relationships with owners, engineers, architects, and trade partners.
- Mentors and develops Project Superintendents, Field Superintendents and Foremen for future leadership roles.
- Ensures corporate safety and quality plans are aligned with project-specific requirements and are implemented throughout the duration of the project.
- Responsible for the quality of all site production while working closely with the QA/QC department to ensure the project QA/QC execution plan is being followed.
- Partners closely with VP of Ops and/or Project Executives to ensure labor projections are accurate and the project is adhering to the schedule.
- Leads the development of comprehensive project plans, incorporating all requirements, constraints, and opportunities.
- Builds rapport with each customer by displaying integrity, honesty and transparency while mitigating risks and upholding contracts.
- Familiar with Lean Construction philosophies and implements them into the project.
- Ensures the project site is kept clean and all working conditions are safe.
- Continually reviews processes and procedures, providing input when necessary to further refine and improve efficiencies.
Qualifications
- Ability to assume responsibility, interface and effectively communicate with others.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
- Proficiency with Primavera P6 scheduling software.
- Positive and teachable attitude.
- Possesses excellent organizational, verbal, written and presentation skills.
- Extensive experience leading project teams and successfully achieving project goals
Education & Certifications
- OSHA 30 Certification
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
We are seeking a Quality Superintendent to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country.
As a Quality Assurance Superintendent, you will be responsible for implementing and overseeing the company's quality management system for various construction projects. Your primary goal will be to ensure that our construction processes and deliverables meet or exceed industry standards and customer expectations. You will play a vital role in driving a culture of quality excellence throughout the organization.
Responsibilities
- Rigorously follow the established quality management system that aligns with industry standards and best practices, and adherence to corporate standards.
- Enforce quality control processes and procedures for all construction projects, ensuring compliance with applicable codes, regulations, and contractual requirements.
- Conduct regular audits and inspections to assess project quality performance and identify areas for improvement.
- Collaborate with project teams to define quality objectives, establish quality metrics, and monitor progress towards achieving them.
- Provide guidance and support to superintendents, field superintendents and engineers to ensure adherence to quality standards and timely resolution of quality-related issues.
- Lead continuous improvement initiatives to drive efficiency, effectiveness, and innovation in construction processes and methodologies.
- Review contractual documents; including contracts, plans and specifications for quality requirements. Ensure the proper development of hold points, etc. in the project quality control plans.
- Manage a team of inspectors and junior inspectors at the project level.
Qualifications
- Minimum Journeyman electrician with 7 years of experience
- Minimum of 3 years of experience as a supervisor.
- Proven experience in quality management within the construction industry, preferably in large-scale projects.
- In-depth knowledge of construction quality standards, codes, regulations, and best practices.
- Demonstrated experience in developing and implementing quality management systems.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective corrective actions.
- Strong leadership abilities and the capacity to influence and collaborate with cross-functional teams.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
- Proficiency in using quality management software and tools.
- Relevant certifications (e.g., Certified Quality Superintendent, Certified Quality Engineer) are highly desirable.
- Ability to travel to various job sites as needed.
- Ability to lift up to fifty pounds, unassisted, as required.
- Ability to work from various heights via ladders, scaffolds, aerial lifts, catwalks and other safe work platforms and area when necessary.
- Able to work a 40-hour work week, with overtime and off-hour shifts as required.
- Able to work in extreme weather conditions and elements, indoor or outdoor, including heat, cold, rain, mud, dust, and snow depending on the job location.
Education/Certifications
- High school diploma or equivalent.
- Trade Certificate or college degree in education preferred or equivalent experience in construction training and development.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)
#NXCLIND1
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
We are seeking a Quality Assurance Manager to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country.
As a highly skilled and experienced Quality Assurance Manager you will be responsible for implementing and overseeing the company's quality management system for various construction projects. Your primary goal will be to ensure that our construction processes and deliverables meet or exceed industry standards and customer expectations. You will play a vital role in driving a culture of quality excellence throughout the organization.
Per Diem Available for This Role — Apply today and ask your recruiter for details.
Responsibilities
- Develop and implement a comprehensive quality management system that aligns with industry standards and best practices, and adherence to corporate standards.
- Establish and enforce quality control processes and procedures for all construction projects, ensuring compliance with applicable codes, regulations, and contractual requirements.
- Conduct regular audits and inspections to assess project quality performance and identify areas for improvement.
- Collaborate with project teams to define quality objectives, establish quality metrics, and monitor progress towards achieving them.
- Provide guidance and support to project managers and superintendents and engineers to ensure adherence to quality standards and timely resolution of quality-related issues.
- Conduct root cause analyses and implement corrective and preventive actions to address quality non-conformities and minimize project risks.
- Develop and deliver training programs to enhance the quality awareness and skills of employees at all levels.
- Lead continuous improvement initiatives to drive efficiency, effectiveness, and innovation in construction processes and methodologies.
- Monitor industry trends, technological advancements, and regulatory changes related to construction quality management, and recommend appropriate updates to the company's quality practices.
- Review contractual documents; including contracts, plans and specifications for quality requirements. Ensure the proper development of hold points, ITP’s, etc. in the project quality control plans.
- Responsible for the development and growth of the individuals in the Quality Department.
- Collaborate with external stakeholders, including clients, regulatory authorities, and quality certification.
Qualifications
- Journeyman electrician with a minimum of 10 years of experience.
- Minimum of 5 years of experience as a supervisor.
- In-depth knowledge of construction quality standards, codes, regulations, and best practices.
- Strong understanding of quality management principles and methodologies, such as ISO 9001, Six Sigma, or Lean Construction.
- Demonstrated experience in developing and implementing quality management systems.
- Excellent analytical and problem-solving skills, with the ability to identify root causes and implement effective corrective actions.
- Strong leadership abilities and the capacity to influence and collaborate with cross-functional teams.
- Exceptional communication and people skills, with the ability to effectively interact with stakeholders at all levels.
- Proficiency in using quality management software and tools.
- Relevant certificates (e.g., Certified Quality Manager, Certified Quality Engineer) are highly desirable.
- Ability to travel to various job sites around the country as needed.
- Ability to work from various heights via ladders, scaffolds, aerial lifts, catwalks and other safe work platforms and area when necessary.
- Able to work in extreme weather conditions and elements, indoor or outdoor, including heat, cold, rain, mud, dust, and snow depending on the job location.
Education/Certifications
- High school diploma or equivalent.
- Trade Certificate or college degree in education preferred or equivalent experience in construction training and development.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)
#NXCLIND1
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
GENERAL SUPERINTENDENT - MISSION CRITICAL
Share this job
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
We are seeking a General Superintendent to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country. This role will be instrumental in delivering RMCI’s first-generation programs as a General Contractor within hyperscale and enterprise data center environments.
Per Diem Available for This Role — Apply today and ask your recruiter for details.
Responsibilities:
- Ability to manage complex projects, simultaneously, or a large construction program with a high degree of effectiveness and accountability.
- Has overall responsibility for project team success, including alignment with the RMCI culture and Core Values, in addition to project safety, quality, schedule, client satisfaction and profitability.
- Ensures all Project Superintendent responsibilities are properly managed and executed.
- Establishes and maintains professional working relationships with owners, engineers, architects, and trade partners.
- Mentors and develops Project Superintendents, Field Superintendents and Foremen for future leadership roles.
- Ensures corporate safety and quality plans are aligned with project-specific requirements and are implemented throughout the duration of the project.
- Responsible for the quality of all site production while working closely with the QA/QC department to ensure the project QA/QC execution plan is being followed.
- Partners closely with VP of Ops and/or Project Executives to ensure labor projections are accurate and the project is adhering to the schedule.
- Leads the development of comprehensive project plans, incorporating all requirements, constraints, and opportunities.
- Builds rapport with each customer by displaying integrity, honesty and transparency while mitigating risks and upholding contracts.
- Familiar with Lean Construction philosophies and implements them into the project.
- Ensures the project site is kept clean and all working conditions are safe.
- Continually reviews processes and procedures, providing input when necessary to further refine and improve efficiencies.
Qualifications
- Ability to assume responsibility, interface and effectively communicate with others.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
- Proficiency with Primavera P6 scheduling software.
- Positive and teachable attitude.
- Possesses excellent organizational, verbal, written and presentation skills.
- Extensive experience leading project teams and successfully achieving project goals
Education & Certifications
- OSHA 30 Certification
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
#NXCLIND1
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
Are you ready to take on some of the most challenging and exciting construction projects in the Southwest? We are seeking a Project Superintendent to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country.
Per Diem Available for This Role — Apply today and ask your recruiter for details.
Responsibilities
- Ensures corporate safety and quality plans are aligned with project-specific requirements and is implemented throughout the duration of the project.
- Responsible for job site safety and work closely with the Safety team to ensure project safety plans align with Corbins, the customers and industry standards.
- Supports Foreman and Field Superintendents directly to ensure their responsibilities are met.
- Responsible for the quality of all site production while working closely with the QA/QC department to develop the project QA/QC execution plans.
- Drive a strong working relationship with Safety, Virtual Construction, QA/QC, and Human Resources to ensure the project team is operating at its full capacity and maintaining Corbins’ policies.
- Partners closely with the Project Manager to ensure labor projections are accurate and the project is adhering to the schedule.
- Leads the development of comprehensive project plans, incorporating all requirements, constraints, and opportunities.
- Strategically develops Field Superintendents and Foreman by mentoring and holding them accountable to their managerial responsibilities.
- Builds rapport with each customer by displaying integrity, honesty and transparency while mitigating risks and upholding contracts.
Qualifications
- Working knowledge of all aspects of construction and industry practices, processes, standards, and their impact on project activities.
- Ability to multi-task, collaborate with others, set priorities, and take initiative.
- Demonstrated success supporting a team through complex project execution.
- Experience leading project teams and holding them accountable to project goals.
- Excellent organizational, verbal, written, presentation skills are a must.
- Proficiency with Microsoft Office Suite.
- OSHA-30 card is required for this role. Training can be provided upon hire.
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance to the Americans with Disability Act (ADA)
#NXCLIND1
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Ready to apply?
Apply to Nox Group
At Nox Group, we are dedicated to humanizing construction as one of the fastest-growing industrial enterprises in the US. Nox Group owns and operates Corbins, RMCI, Nox Innovations, and Construction Labels, and our teams set the standard as industry leaders. As we continue to expand our reach nationwide, we seek people who are passionate about personal growth and eager to make a positive impact throughout the industries and communities we serve. We prioritize our people, our partners, and our relationships. Start your journey today and join our skilled team.
We are seeking a Project Accountant to support some of the most innovative, complex, and large-scale data center and mission-critical construction projects in the country. This role will be instrumental in delivering RMCI’s first-generation programs as a General Contractor within hyperscale and enterprise data center environments.
As a Project Accountant you will not only work on some of our more strategic and high-profile accounts; you also will work closely with our top Project Managers and Project Engineers. As the front line for project accounting, this position plays a pivotal role in facilitating seamless financial operations, maintaining accurate project records, and promptly addressing/escalating any financial issues or discrepancies to Project Accounting Managers, ensuring the overall financial health and success of projects.
Per Diem Available for This Role — Apply today and ask your recruiter for details.
Responsibilities
PROJECT FINANCIAL MANAGEMENT:
- Set up and maintain project in ERP system, ensuring adherence to all contractual requirements and internal procedures
- Review and process project for accuracy and compliance with company standards
- Conduct monthly Work-In-Process (WIP) reviews to analyze and monitor project profitability, percent complete, and billing/payment status. Provide detailed reports and insights to project managers and stakeholders.
- Support and work closely with Operations regarding contracts, changes, costs/cost transfers, compliance documents, and any additional services-related to financials
CHANGE ORDER MANAGEMENT:
- Issue and manage subcontractor documentation in accordance with contract specifications. Ensure all required documentation is collected and filed.
- Monitor, process, and issue change orders, ensuring they are correctly documented and approved. Maintain clear records of all change orders and associated financial impacts.
- Process project accounts payable, ensuring timely and accurate payments. Verify that all invoices align with contractual terms and project requirements
- Manage subcontractor compliance, including insurance, lien waivers, retention, and W-9 forms. Ensure all subcontractor documentation is up-to-date and compliant.
- Research and resolve any issues related to subcontractor billing, working to ensure all discrepancies are addressed and resolved promptly.
ACCOUNTS RECEIVABLE:
- Compile, prepare, and submit monthly project billings in accordance with contract requirements. Ensure that all billings are accurate and submitted in a timely manner
- Track payment status, resolve any discrepancies or issues, and coordinate with customers to facilitate collections, ensuring that all project billings are collected efficiently and in accordance with contract terms.
- Manage and update owner and subcontractor schedules of values, ensuring accuracy and alignment with project progress and contract terms.
- Research and resolve billing and payment discrepancies, addressing any issues promptly to ensure smooth financial operations.
Qualifications
- Minimum of 1-2 years of experience in accounting, with exposure to project accounting preferred
- Familiarity with construction accounting and knowledge of the project structure in a General Contractor/Subcontractor business environment a plus
- Spectrum accounting/project management software a plus; proficient with Microsoft Suite (Word, Excel, Outlook) required
- Excellent organizational skills with the ability to manage multiple projects and deadlines effectively and respond to changes in priorities
- Strong verbal and written communication skills for interacting with operational teams, customers, vendors and other stakeholders
- Ability to maintain a high level of precision and accuracy in financial reporting and documentation
- Team player with the desire to provide a high level of customer service and solutions
Safety Level
This is a safety sensitive position, and all applicable policies including drug test and background check will apply.
- The inherent responsibilities of your role may include physical working conditions. In order to safely and successfully perform job duties you must be able to:
- Potentially lift up to 50 pounds
- Potentially need to do repeated pushing, pulling, carrying, reaching (or working above shoulder), walking, standing, sitting, stooping, kneeling, bending, and climbing
- Potentially operate a motor vehicle, crane, tractor, etc.
- We reserve the right to continually monitor your ability to safely and successfully complete these inherent physical responsibilities and take action as deemed appropriate in accordance with the Americans with Disability Act (ADA)
#NXCLIND1
It has been and continues to be the long-standing policy of any Nox Group operating company to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group and all of its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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About the role
We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You’ll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills.
You’ll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process.
What you'll do
- Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch
- Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics
- independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering—then translate findings into clear customer communications
- Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base
- Partner with product and engineering to advocate for customer needs, provide detailed bug reports, and validate solutions
Background we're looking for
- 3+ years in customer-facing operations or technical support within a complex B2B environment (SaaS, fintech, healthtech, or benefits)
- Excellent written and verbal communication skills—can explain technical concepts clearly to non-technical audiences
- Proven ability to handle high volumes with high quality
- Experience collaborating with engineering teams to resolve customer-impacting issues
- Track record of being "the go-to person" for difficult customer issues and technical questions
Experience we’d be particularly excited about
- Subject matter expertise in benefits administration, payroll systems (Gusto, ADP, Paychex), or HR platforms
- Experience supporting health insurance, ICHRA, or complex financial/compliance products
- History of proactively building customer-facing resources (help articles, videos, templates) that reduce support volume
- Proficiency with support analytics tools (Zendesk Analytics, Metabase, Looker) to identify trends and measure impact
- Demonstrable pattern of receiving exceptional customer feedback and serving as a quality benchmark for peers
- Background in technical account management, implementation, or solutions consulting roles
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
Operations Lead (Employer Servicing)
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About the role
Employer Servicing owns frontline employer support and the daily operational work required to ensure employers have a seamless experience with Thatch. This team is central to our mission of building a healthcare system people love.
As Operations Lead, you'll be the operational and cultural backbone of the team. You'll move fluidly between hands-on execution and strategic problem-solving—ensuring core workstreams are well managed, pressure-testing and refining processes, coaching specialists through tough cases, managing escalations, and driving consistent, measurable progress toward better servicing outcomes.
This is a role for leaders who find genuine satisfaction in frontline operations, coaching and mentorship, and the gritty, behind-the-scenes work required to deliver a best-in-class employer experience.
What you'll do
- Own the delivery of employer services – oversee daily execution of employer support queue and processing tasks, manage team scheduling to ensure adequate coverage during business hours and peak volume periods.
- Develop and coach your team – run 1:1s, deliver feedback that drives improvement, and mentor specialists to grow their impact.
- Scale employer servicing operations for hypergrowth – help build and refine processes, workflows, and team capacity to ensure team output keeps pace with rapid employer growth without sacrificing quality or experience outcomes.
- Lead quality assurance for your team – perform routine QA checks on AI- and human-driven support, run QA sessions, and action on knowledge or behavior gaps that impact performance.
- Uplevel team documentation and self-service resources – drive consistency and clarity of member guidance through clear internal documentation and external FAQs.
- Hire, onboard, and ramp new team members – support recruiting efforts for both contractor and FTE roles, and own the onboarding and training experience to get new hires comfortable in their roles quickly.
- Collaborate cross-functionally – partner with other Operations teams, Product, Engineering, and Customer Success to solve employer issues, advocate for employer needs, and ensure the Employer Servicing team is kept close to changes that impact the team.
- Cultivate a positive, motivating culture rooted in Thatch values – be there for your team as a leader and human being. Build an environment where everyone feels recognized, supported, and inspired.
- Stay connected to customer needs and the frontline – own escalations and jump into team queues to get things done.
Background we're looking for
- Minimum 7 years of experience in a customer-facing support role or customer success role supporting a complex health, insurance, or benefits tech product, with at least 2 years in a leadership role, such as a manager or team lead.
- Unshakeable empathy and dedication to solving the hairiest customer problems.
- Proven ability to deliver tailored coaching that drives individual and team growth. You know how to bring out the best in the people around you and foster a culture of accountability.
- Extreme detail-orientedness. No minor change, inconsistency, or error gets past you.
- Comfort leading teams through fast-paced change with a relentlessly optimistic mindset.
- Demonstrated passion for Thatch’s mission.
Experience we’d be particularly excited about
- Experience leading in a high-growth or startup environment.
- Experience supporting customers within the healthcare industry.
- Experience managing high volume periods of support such as Open Enrollment.
- Low ego. You are unafraid to get your hands dirty and balance taking on support tickets with your daily responsibilities.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of the team
- 30 minute video meeting with the hiring manager to work through a live case study
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch
Operations Lead (Member Servicing)
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About the role
Member Servicing owns frontline member support and the daily operational work required to ensure members have a seamless experience with Thatch. This team is central to our mission of building a healthcare system people love.
As Operations Lead, you'll be the operational and cultural backbone of the team. You'll move fluidly between hands-on execution and strategic problem-solving—ensuring core workstreams are well managed, pressure-testing and refining processes, coaching specialists through tough cases, managing escalations, and driving consistent, measurable progress toward better servicing outcomes.
This is a role for leaders who find genuine satisfaction in frontline operations, coaching and mentorship, and the gritty, behind-the-scenes work required to deliver a best-in-class member experience.
What you'll do
- Own the delivery of member services – oversee daily execution of member support queue and processing tasks, manage team scheduling to ensure adequate coverage during business hours and peak volume periods.
- Develop and coach your team – run 1:1s, deliver feedback that drives improvement, and mentor specialists to grow their impact.
- Scale member servicing operations for hypergrowth – help build and refine processes, workflows, and team capacity to ensure team output keeps pace with rapid member growth without sacrificing quality or member experience outcomes.
- Lead quality assurance for your team – perform routine QA checks on AI- and human-driven support, run QA sessions, and action on knowledge or behavior gaps that impact performance.
- Uplevel team documentation and self-service resources – drive consistency and clarity of member guidance through clear internal documentation and external FAQs.
- Hire, onboard, and ramp new team members – support recruiting efforts for both contractor and FTE roles, and own the onboarding and training experience to get new hires comfortable in their roles quickly.
- Collaborate cross-functionally – partner with other Operations teams, Product, Engineering, and Customer Success to solve member issues, advocate for member needs, and ensure the Member Servicing team is kept close to changes that impact the team.
- Cultivate a positive, motivating culture rooted in Thatch values – be there for your team as a leader and human being. Build an environment where everyone feels recognized, supported, and inspired.
- Stay connected to customer needs and the frontline – own escalations and jump into team queues to get things done.
Background we're looking for
- Minimum 7 years of experience in a customer-facing support role supporting a complex health, insurance, or benefits tech product, with at least 2 years in a leadership role, such as a manager or team lead.
- Experience managing high volume, seasonal support queues with live phone and email channels.
- Unshakeable empathy and dedication to solving the hairiest customer problems.
- Proven ability to deliver tailored coaching that drives individual and team growth. You know how to bring out the best in the people around you and foster a culture of accountability.
- Extreme detail-orientedness. No minor change, inconsistency, or error gets past you.
- Comfort leading teams through fast-paced change with a relentlessly optimistic mindset.
- Demonstrated passion for Thatch’s mission.
Experience we’d be particularly excited about
- Experience leading in a high-growth or startup environment.
- Experience supporting customers within the healthcare industry.
- Experience managing high volume periods of support such as Open Enrollment.
- Experience managing seasonal contractors or BPO vendors providing customer support in regulated industries.
- Low ego. You are unafraid to get your hands dirty and balance taking on support tickets with your daily responsibilities.
What to expect
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in Thatch
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meetings to meet 2-3 members of the team
- 30 minute video meeting with our founders to discuss your approach to culture and our operating principles
About Thatch
We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.
Ready to apply?
Apply to Thatch