Lead Technical Program Manager
Location: Remote with some travel expected 1 - 3 times a year
Department: Product and Technology
Reports To: Director of Program Management
Hours: Available for synchronous collaboration 3pm - 8pm UTC

About the Role

We are looking for an experienced and strong Technical Program Manager (TPgM) to drive critical cross-functional and cross-departmental programs, ensure strategic alignment of the work, and guide teams toward impactful outcomes. 

In this role, you’ll be both a trusted thought partner and a hands-on execution-oriented driver, enabling teams to deliver complex programs with clarity, efficiency, and measurable results. We are looking for someone with a proven ability to build strong relationships and align diverse stakeholders around shared objectives. The role requires comfort navigating ambiguity independently. 

We are specifically looking for a TPgM with demonstrated technical depth, and a proven track record of working with and partnering with large, complex technology organizations. 

Key Responsibilities

Program Leadership & Delivery

• Drive planning, coordination, and execution of initiatives across teams and departments.
• Track, support, and enable teams to deliver meaningful impact; establish clear metrics and/or milestones to measure success.
• Facilitate and improve - at a program level - the team practices, workflows, and processes.

Strategic Planning & Capacity Management

• Lead capacity planning exercises, identify gaps and make recommendations for resource allocation or escalation as needed.
• Partner with Product and Technology leadership and program stakeholders to align priorities with strategic objectives and operational realities.

Risk, Issue & Dependency Management

• Proactively identify risks, issues, and cross-functional dependencies (especially with
• Legal and Communications), and develop management, mitigation or escalation plans.
• Resolve conflicts and ensure smooth collaboration across teams.
• Partner with engineering to evaluate technical tradeoffs, identify architectural risks, and guide decisions that balance speed, scalability, and quality. 

Stakeholder & Relationship Management

• Build and maintain strong relationships with diverse internal and external stakeholders, including the volunteer community where required; communicate effectively, "read the room" and tailor engagement to context.
• Act as a strategic thought partner by asking the right questions, sensing partnership needs, and fostering productive dialogues.

Program Operations & Reporting

• Manage program-level operations such as scheduling, coordination, reporting, and meeting facilitation.
• Maintain strong documentation and transparent reporting structures, ensuring visibility across all stakeholders.
• Evaluate success against metrics and milestones, and ensure clear communication of that in reporting. 

Enablement & Training

• Conduct training and coaching for program stakeholders on programmatic tools, processes, and best practices.
• Promote understanding and adoption of scalable program management practices across the department.
• Mentor and support other TPgMs. 

Narrative & Communication

• Tell the story of complex work streams clearly and simply, highlighting the why, the how, and the impact.
• Serve as an effective nudger - keeping the right level of accountability without micromanagement.

Qualifications

• 8+ years of experience in Technical Program Management or a related field, preferably in a product-driven or engineering-led organization.
• Strong systems thinking, organizational, and analytical skills. 
• Proven success managing complex programs with multiple stakeholders.
• Expertise in risk management, capacity planning, and strategic alignment.
• Exceptional communication and relationship-building abilities.
• Comfort with ambiguity and a bias for action.
• Experience working with Legal, Communications, and other business-critical functions outside of Product & Technology.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$126,234 to US$192,381  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

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Our Projects

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News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Why this role exists:

This role exists to ensure our users never miss a second of the action. You’ll help us drive user retention and engagement by maintaining a flawless library of live video content and pitch animations, ensuring every event on our platform is powered by high-quality, real-time data.

What you’ll drive:

Content Mapping & Integration

• Own the mapping of live video streams and pitch animations to specific sports events on the platform.
• Expand the streaming database by proactively searching for and integrating alternative content sources.
• Ensure the accuracy of sports content by cross-referencing data with internal tracking systems.

Operational Monitoring & Quality Control

• Monitor sports content and data tracking in real-time to prevent service gaps.
• Identify and track non-working or incorrectly functioning broadcasts and animations.
• Maintain and update databases, ensuring all information is structured and easily accessible for other teams.

Technical Support & Provider Relations

• Partner with content providers to resolve technical streaming issues swiftly.
• Support clients by diagnosing and fixing video streaming disruptions.
• Communicate effectively with cross-functional teams to process requests and escalate critical bugs.

What makes you a GR8 fit:

Must-have

• Sports Enthusiast: Solid knowledge of various sports, rules, and the structure of international leagues/tournaments.
• Data-Savvy: Ability to handle large volumes of data with high attention to detail and proficiency in Google Sheets/MS Excel.
• Technical Literacy: Confident PC user with an understanding of streaming platforms (YouTube, Twitch, etc.).
• Language: English at a B1 level or higher (capable of professional written communication), native Ukrainian or Russian.
• Adaptability: Ready to work in a fast-paced environment with a shift-based schedule (including morning and evening rotations).
• Problem Solver: Ability to quickly identify root causes of operational issues under pressure.

Nice-to-have

• Previous experience in a support or monitoring role within the iGaming or Sportsbook industry.
• Advanced Excel skills (complex formulas and data visualization).
• Experience working with external B2B content providers.

Logos Messaging Team

The Logos Messaging team is focused on creating communication infrastructure for a freer internet — permissionless, interoperable, and based on user consent. We're building toward a world where anyone can reach anyone on a network that no single entity controls or can take away. We cannot afford to compromise on Privacy, and "Eventual Decentralisation" is not an option: Logos.co

Right now we're deep in the hard problems: Bringing decentralised group messaging over MLS to all developers. This is frontier tech work — the protocols we're writing don't have established playbooks, and the tradeoffs we're navigating haven't all been mapped yet.

This is where you come in. We're a small team seeking engineers who have a passion for decentralised chat and who've thought deeply about how these systems work, where they fail, and what it takes to get them right. You'll work directly on our SDK and contribute to the protocols underneath it, with real ownership over work that enables open communication.

Key responsibilities

• Implement our messaging protocols in our reference SDK, translating protocol specs into reliable, production-quality Rust
• Own the API design and developer experience of the SDK surface — abstractions, ergonomics, and developer-facing documentation
• Contribute to messaging protocol specifications alongside the team
• As a member of a small team, you'll wear many hats — picking up problems outside your immediate lane, learning as you go, and growing with the team
• Write clear technical documentation and participate in async design discussions with collaborators across the project

You will ideally have

• Deep familiarity with real-world instant messaging systems - you've worked on, contributed to, or spent serious time understanding how systems like Signal, Matrix, XMPP, or similar are built, where they make tradeoffs, and where they struggle
• Experience with decentralised computing - peer-to-peer systems, distributed networks, or decentralised application infrastructure
• Comfort working directly with cryptographic primitives - signatures, ciphers, and key exchanges and an understanding of secure private messaging principles such as forward secrecy, post-compromise security, and key management
• Solid Rust experience: comfortable writing reliable, maintainable code in a team setting
• Previous experience with Web3, blockchains, open protocols, and the values that underpin them
• A strong alignment to our principles: https://logos.co/manifesto/

Bonus points

• Experience with Post-Quantum Cryptography and its application to secure messaging
• Experience with MLS (Message Layer Security / RFC 9420) or the OpenMLS library specifically
• You've authored or contributed to an open specification
• Familiarity with P2P transport layers such as Waku or libp2p
• Experience working for an open source organisation
• Comfortable working remotely and asynchronously

Don't worry if you don't meet all of these criteria — we'd still love to hear from you if you think you'd be a great fit. Just explain why in your cover letter.

Hiring process

Interview with our Talent team 

Interview with Team Member (Technical Life Story) 

Interview with Team Lead / Pair Programming Session  (Technical Discussion )

Interview with Program Lead (Culture Fit)

Compensation

The expected compensation range for this role is negotiable, dependent on how we assess your skills and experience throughout our interview process. We are happy to pay in any mix of fiat/crypto.

Recognized for its innovative impact, Udacity part of Accenture continues to empower people with the skills they need to secure the jobs they want.

Our School of Cloud is committed to providing high-quality upskilling opportunities in this rapidly evolving field. We regularly launch new projects and are seeking experienced mentors to join us as external contractors to support our programs and learners.

As new initiatives arise, we will reach out to qualified candidates within this talent pool to provide details on project scope, expected timelines, and compensation. If you are passionate about tackling meaningful challenges and making a difference we invite you to apply and explore this opportunity to collaborate with us. 

You’ll be an excellent fit if you have:

• Proven technical expertise with 5+ years of experience in the relevant field
• A passion for mentoring and helping others succeed in their learning
• Excellent interpersonal skills. You enjoy building relationships, communicating effectively, and fostering a positive learning environment 
• A deep understanding of the tech industry and emerging trends in AI and related fields
• The flexibility to work part-time as an external contractor alongside your current commitments

Mandatory Technical Skills – School of Cloud

• Proficiency in cloud platforms (AWS preferred; GCP/Azure a plus)

• Strong understanding of cloud architecture and core services (compute, storage, networking)

• Experience with DevOps practices (CI/CD, automation, deployment pipelines)

• Familiarity with infrastructure as code (Terraform, CloudFormation)

• Knowledge of containerization and orchestration (Docker, Kubernetes)

• Experience with monitoring and logging tools

• Understanding of security best practices in cloud environments

• Strong problem-solving and troubleshooting skills

Preferred:

• Experience with real-world cloud deployments

• Familiarity with serverless architectures and microservices

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Make an impact by mentoring and contributing to a vibrant, global learning community
• Showcase your expertise and gain recognition for your technical knowledge
• Learn and network with our global community of mentors while staying ahead of the curve on cutting-edge technologies
• Earn additional income with the flexibility to work on your own schedule

Mentoring at Udacity offers a unique opportunity to make a significant impact on the lives of learners and to contribute to achieving our mission. 

If you're passionate about learning, technology and want to make a positive impact, we encourage you to apply to become a mentor at Udacity part of Accenture. 

Let's work together to shape the future of tech education!

Recognized for its innovative impact, Udacity part of Accenture continues to empower people with the skills they need to secure the jobs they want.

Our School of Cybersecurity is committed to providing high-quality upskilling opportunities in this rapidly evolving field. We regularly launch new projects and are seeking experienced mentors to join us as external contractors to support our programs and learners.

As new initiatives arise, we will reach out to qualified candidates within this talent pool to provide details on project scope, expected timelines, and compensation. If you are passionate about tackling meaningful challenges and making a difference we invite you to apply and explore this opportunity to collaborate with us. 

You’ll be an excellent fit if you have:

• Proven technical expertise with 5+ years of experience in the relevant field
• A passion for mentoring and helping others succeed in their learning
• Excellent interpersonal skills. You enjoy building relationships, communicating effectively, and fostering a positive learning environment 
• A deep understanding of the tech industry and emerging trends in AI and related fields
• The flexibility to work part-time as an external contractor alongside your current commitments

Mandatory Technical Skills – School of Cyber

• Strong understanding of cybersecurity fundamentals (network, application, and system security)

• Knowledge of threat detection, vulnerability assessment, and risk management

• Familiarity with security tools (SIEM, IDS/IPS, firewalls)

• Understanding of security frameworks and standards (e.g., NIST, ISO 27001)

• Experience with incident response and monitoring

• Basic knowledge of networking concepts and protocols

• Awareness of cloud security and data protection practices

• Strong analytical and problem-solving skills

Preferred:

• Experience with penetration testing or ethical hacking tools

• Relevant security certifications (e.g., Security+, CEH, CISSP)

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Make an impact by mentoring and contributing to a vibrant, global learning community
• Showcase your expertise and gain recognition for your technical knowledge
• Learn and network with our global community of mentors while staying ahead of the curve on cutting-edge technologies
• Earn additional income with the flexibility to work on your own schedule

Mentoring at Udacity offers a unique opportunity to make a significant impact on the lives of learners and to contribute to achieving our mission. 

If you're passionate about learning, technology and want to make a positive impact, we encourage you to apply to become a mentor at Udacity part of Accenture. 

Let's work together to shape the future of tech education!

Recognized for its innovative impact, Udacity part of Accenture continues to empower people with the skills they need to secure the jobs they want.

Our School of Data is committed to providing high-quality upskilling opportunities in this rapidly evolving field. We regularly launch new projects and are seeking experienced mentors to join us as external contractors to support our programs and learners.

As new initiatives arise, we will reach out to qualified candidates within this talent pool to provide details on project scope, expected timelines, and compensation. If you are passionate about tackling meaningful challenges and making a difference we invite you to apply and explore this opportunity to collaborate with us. 

You’ll be an excellent fit if you have:

• Proven technical expertise with 5+ years of experience in the relevant field
• A passion for mentoring and helping others succeed in their learning
• Excellent interpersonal skills. You enjoy building relationships, communicating effectively, and fostering a positive learning environment 
• A deep understanding of the tech industry and emerging trends in AI and related fields
• The flexibility to work part-time as an external contractor alongside your current commitments

Mandatory Technical Skills – School of Data

• Proficiency in Python and/or SQL
• Strong understanding of data analysis, statistics, and data modeling concepts
• Experience with data manipulation and visualization tools (Pandas, NumPy, Excel, Tableau/Power BI)
• Familiarity with ETL processes and data pipelines
• Understanding of databases (relational and/or NoSQL)
• Knowledge of data warehousing concepts and architecture
• Ability to work with large datasets and optimize data workflows
• Experience with data quality, validation, and governance practices
• Strong problem-solving and analytical skills

Preferred:

• Experience with big data tools (Spark, Hadoop)
• Familiarity with cloud platforms (AWS, GCP, Azure)

Exposure to real-world data projects (analytics, engineering, or architecture)

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Make an impact by mentoring and contributing to a vibrant, global learning community
• Showcase your expertise and gain recognition for your technical knowledge
• Learn and network with our global community of mentors while staying ahead of the curve on cutting-edge technologies
• Earn additional income with the flexibility to work on your own schedule

Mentoring at Udacity offers a unique opportunity to make a significant impact on the lives of learners and to contribute to achieving our mission. 

If you're passionate about learning, technology and want to make a positive impact, we encourage you to apply to become a mentor at Udacity part of Accenture. 

Let's work together to shape the future of tech education!

We are hiring an Enterprise Sales Director to lead and scale our Enterprise segment, focused on complex, high value multi-million dollar deals within Fortune 500 and global organizations. 

This role is ideal for a hands-on sales leader who has a proven track record of owning a true enterprise motion - navigating long sales cycles and complex multi-threaded deals - and has consistently leveraged MEDDPICC and value selling methodologies to drive deal quality, forecasting accuracy, and disciplined pipeline management.

You’ll be responsible for building a repeatable, data-driven sales engine across your globally dispersed team while executing long-term account strategies that drive revenue growth and deepen customer relationships. 

What You’ll Do

• Drive team revenue and performance, own team quota attainment by driving pipeline generation, meeting volume, and deal execution. 
• Support the globally distributed team’s pipeline generation efforts, including regular team PG days, managing outbound cadences, supporting marketing-driven ABM programs.
• Own and manage a strategic book of business, focusing on high-value Enterprise accounts. 
• Drive rigorous account planning and deal inspection, leading regular deal reviews to drive engagement and advance pipeline.
• Manage quarterly forecasts and hold the team accountable to forecast accuracy and pipeline coverage ratios.
• Lead complex deal negotiations involving multiple technical stakeholders, procurement, and legal teams.
• Use MEDDPICC to de-risk deals, improve win rates, and drive accurate forecasting.
• Build strong executive relationships, acting as a trusted advisor to enterprise clients.
• Collaborate cross-functionally with Product, Customer Success, and Marketing to drive adoption and retention.
• Use detailed data and reporting to continuously review the health of business including pipeline metrics, opportunity aging reports, and deal qualification criteria.
• Present business cases and ROI models to justify investment in our solutions.
• Develop deep industry expertise to anticipate market trends and customer needs.
• Drive thought leadership by participating in key industry events and conferences.

What We’re Looking For

• 10-15+ years of experience in B2B SaaS, including 8+ years leading Enterprise sales teams in complex, multi-stakeholder sales environments.
• Proven track record of driving team quota attainment and accurately forecasting revenue in long, complex sales cycles.
• Deep MEDDPICC expertise with a hands-on approach to inspecting deals, managing risk, and improving win rates.
• Demonstrated ability to lead Enterprise sales motions - navigating large buying groups and driving deal progression.
• Strong command of pipeline and performance metrics, using data to manage the business, identify gaps and opportunities, and maintain forecast accuracy.
• Proven track record of hiring A-level talent, with the ability to rapidly ramp new hires to achieve pipeline generation metrics and revenue targets. 
• Experience managing global accounts and large buying groups.
• Exceptional strategic thinking, problem-solving, and negotiation skills.
• Comfortable working with cross-functional teams to drive enterprise adoption.
• Background in cybersecurity, identity, analytics, or infrastructure SaaS is highly preferred.
• Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom. 

Compensation & Transparency

The base salary range for this role is $175,000 - $210,000 + Variable. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. However, these ranges are specific to the hiring location and may differ within or outside the US. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

At Qohash, we’re building a foundational pillar of Canada’s digital sovereignty. As AI adoption accelerates and data becomes a strategic national asset, we believe security must scale differently, without moving or copying data.

We seek bold, mission-driven individuals energized by meaningful impact, not incremental change. You thrive in high-stakes, fast-moving environments where policy, technology, and global expansion converge. You take ownership, embrace constructive conflict, and act with accountability even when the path isn’t fully defined.

We value people who combine technical depth with strategic clarity, leaders who pursue excellence, show resilience under pressure, and collaborate across disciplines to protect the world’s most sensitive data.

If you’re motivated to help build a sovereign, globally respected technology champion, read on:

Company culture is at our core

Our 5 core values are more than just words; they are a way of life for us. We know that companies with a strong culture and a higher purpose perform better in the long run.

Do our values speak to you?

• Pursuit of excellence - Data security companies that aren’t constantly improving every aspect of what they mean by ‘excellent’ shouldn’t exist.
• Resilience - Security is a marathon without a finish line. Our customers and employees must have the support they need.
• Mission focus - We are here to protect the world’s most sensitive data and create a safer digital future for all.
• Accountability - Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes.
• Embracing conflict - To reach consensus and problem-solve quickly, it’s important to communicate honestly and courageously.
  
  

Who you are

We are seeking a candidate who brings strong accountability to their work and thrives in a stakeholder-driven environment. You have exceptional attention to detail, superior organizational skills, and a deep curiosity for Quality and Automation. You are proactive, analytical, and excited about leveraging your experience to support a fast-moving and growing organization. This role is ideal for someone seeking to deepen their Quality and Automation expertise within a tech-driven startup environment.

You are a proactive QA Automation Lead who thrives in complex and non-standard environments. You own QA strategy, defining testing approaches and evolving automation frameworks without compromising reliability. You approach challenges with curiosity and precision, leveraging AI, automation, and a collaborative mindset to deliver impact at scale.

You embrace change in a fast-paced startup environment, stay calm under pressure, and bring a high level of organization and problem-solving to the table. You advocate for excellence in quality and understand that resilience in product quality is critical to maintaining customer trust.

What you will do

• Own the design and evolution of automated testing frameworks ensuring product reliability.
• Define and implement end-to-end, API, and local application testing strategies.
• Own test environment setup and maintenance.
• Lead defect identification, prevention, and resolution efforts.
• Collaborate with Engineering and DevOps to improve CI/CD through automation and performance testing.
• Identify gaps, propose solutions, and lead improvements to QA processes across the organization.
• Proactively communicate risks related to tools, technology, or testing processes as they arise.
  
  

What your resume shows

Must Haves

• A strong alignment with our core values (preference for those with genuine start-up, high growth, ser A, B, C or high velocity company experience)
• Reside in Quebec or Ontario
• 7+ years of QA experience across manual and automated testing
• 5+ years of experience with automated testing frameworks (e.g. Playwright, Selenium, Cypress)
• Demonstrated ability to adapt testing strategies when system constraints change (e.g., no UI, limited observability), and to propose viable alternative validation methods
• Solid programming knowledge (e.g., JavaScript, Bash) and willingness to expand these skills
• Proven ability to design and maintain test automation frameworks
• Strong communication with technical and non-technical stakeholders
• A proactive, continuous-learning mindset
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent professional experience

Nice to Haves

• Experience with browser-based and non-UI/system-level testing tools (e.g., Playwright, Cypress, Selenium, custom test harnesses, CLI-driven tests, API test frameworks)
• Strong experience testing headless local applications, background services, or agents (e.g., daemons, system services, sensors), including API-, CLI-, log-, or event-driven validation approaches
• Experience in a cybersecurity environment

What’s in it for you?

• Competitive salary range.
• Enjoy up to six weeks of paid time off annually, because we value your work-life balance.
• Comprehensive health benefits, including:
• Life insurance
• Short- and long-term disability
• Paramedical and telemedicine services
• Health Spending Account (HSA)
  
  

Qohash is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. A working proficiency in English is required for this position based on the company’s operational requirements. Only those candidates selected for interview will be contacted.

Position Overview

The Director of Revenue Operations will lead the global Revenue Operations function, responsible for designing, scaling, and optimizing the systems, processes, and data infrastructure that power end-to-end revenue generation across the organization.

This role sits at the intersection of Sales, Marketing, Customer Success, Finance, and Data, and plays a critical role in driving operational alignment, revenue visibility, and scalable growth.

The ideal candidate is both strategic and hands-on, with strong experience in building RevOps infrastructure in fast-moving environments, including Salesforce ecosystems, BI platforms, and cross-functional GTM process design. In addition, this role is expected to actively drive AI-enabled transformation across GTM processes, including automation, predictive analytics, and AI-assisted revenue workflows.

Key Responsibilities:

1. Revenue Operations Strategy, Systems & Leadership

• Own and execute the global RevOps strategy aligned with company growth
• Serve as strategic partner to CRO, COO, and GTM leadership
• Lead GTM systems, including Salesforce, BI, and core revenue infrastructure
• Define scalable operating model, KPIs, governance, and revenue processes

2. GTM Process, Data & Performance Infrastructure

• Own end-to-end GTM process design from lead to cash and monitiziation
• Drive revenue reporting, forecasting, and BI dashboards (Tableau)
• Maintain single source of truth for revenue, pipeline, and performance data
• Ensure alignment between operational and financial reporting models

3. Systems Transformation, Automation & AI Enablement

• Lead Salesforce architecture, consolidation, and continuous optimization
• Drive automation across GTM workflows to reduce manual effort and increase scale
• Evaluate and optimize GTM tech stack for efficiency and consolidation
• Lead AI initiatives across RevOps, including forecasting, insights generation, and workflow automation

4. Integration, Commissioning & Sales Operations

• Lead RevOps integration across mergers and business units
• Own commission and incentive infrastructure and reporting systems
• Ensure alignment between compensation models, performance tracking, and revenue outcomes

5. Team Leadership

• Build and lead a high-performing RevOps team across systems, analytics, and operations
• Drive execution discipline, ownership culture, and data-driven decision making
• Partner with leadership on org design and capability development

Key Qualifications

• 8+ years in Revenue Operations leadership positions, Sales Operations, or GTM Operations
• Strong Salesforce and RevOps systems expertise
• Experience with BI tools such as Tableau
• Proven experience in GTM transformation, system integration
• Strong executive stakeholder management (CRO, COO, CFO)
• Hands-on builder with strategic leadership capability
• Experience in AdTech or SaaS environments preferred
• Familiarity or experience with AI-driven GTM transformation is a strong advantage

Logos Messaging Team

The Logos Messaging team is focused on creating communication infrastructure for a freer internet — permissionless, interoperable, and based on user consent. We're building toward a world where anyone can reach anyone on a network that no single entity controls or can take away. We cannot afford to compromise on Privacy, and "Eventual Decentralisation" is not an option: Logos.co

Right now we're deep in the hard problems: Bringing decentralised group messaging over MLS to all developers. This is frontier tech work — the protocols we're writing don't have established playbooks, and the tradeoffs we're navigating haven't all been mapped yet.

This is where you come in. We're a small team seeking engineers who have a passion for decentralised chat and who've thought deeply about how these systems work, where they fail, and what it takes to get them right. You'll work directly on our SDK and contribute to the protocols underneath it, with real ownership over work that enables open communication.

Key responsibilities

• Implement our messaging protocols in our reference SDK, translating protocol specs into reliable, production-quality Rust
• Own the API design and developer experience of the SDK surface — abstractions, ergonomics, and developer-facing documentation
• Contribute to messaging protocol specifications alongside the team
• As a member of a small team, you'll wear many hats — picking up problems outside your immediate lane, learning as you go, and growing with the team
• Write clear technical documentation and participate in async design discussions with collaborators across the project

You will ideally have

• Deep familiarity with real-world instant messaging systems - you've worked on, contributed to, or spent serious time understanding how systems like Signal, Matrix, XMPP, or similar are built, where they make tradeoffs, and where they struggle
• Experience with decentralised computing - peer-to-peer systems, distributed networks, or decentralised application infrastructure
• Comfort working directly with cryptographic primitives - signatures, ciphers, and key exchanges and an understanding of secure private messaging principles such as forward secrecy, post-compromise security, and key management
• Solid Rust experience: comfortable writing reliable, maintainable code in a team setting
• Previous experience with Web3, blockchains, open protocols, and the values that underpin them
• A strong alignment to our principles: https://logos.co/manifesto/

Bonus points

• Experience with Post-Quantum Cryptography and its application to secure messaging
• Experience with MLS (Message Layer Security / RFC 9420) or the OpenMLS library specifically
• You've authored or contributed to an open specification
• Familiarity with P2P transport layers such as Waku or libp2p
• Experience working for an open source organisation
• Comfortable working remotely and asynchronously

Don't worry if you don't meet all of these criteria — we'd still love to hear from you if you think you'd be a great fit. Just explain why in your cover letter.

Hiring process

Interview with our Talent team 

Interview with Team Member (Technical Life Story) 

Interview with Team Lead / Pair Programming Session  (Technical Discussion )

Interview with Program Lead (Culture Fit)

Compensation

The expected compensation range for this role is negotiable, dependent on how we assess your skills and experience throughout our interview process. We are happy to pay in any mix of fiat/crypto.

Summary

As a primary architect of our financial systems, you will bridge the gap between sophisticated technical design and global business strategy to build a leading-edge digital ecosystem. This role offers the unique challenge of designing our next phase of automation, analytics, and AI in our business processes.

This is a high-impact opportunity to lead the evolution of our finance tech stack, ensuring our data and infrastructure empower the Wikimedia Foundation’s operations so that we can meet our vision of helping every human being freely share in the sum of all knowledge.

You are responsible for:

• Shaping, evolving, and championing the core finance systems strategy to improve accounting and finance operational workflows and promote automation.
• Developing and own a strategic 3-year finance system transformation roadmap that prioritizes initiatives based on business impact, feasibility, resource constraints, and evaluation criteria that measure the effectiveness of transformation initiatives against long-term Foundation goals.
• Driving end-to-end digital transformation of our workflows in collaboration with the business analysis, project management, IT Services teams, and subject matter experts.
• Leading cross-functional system transformation initiatives, serving as both strategist and hands-on project leader.
• Serving as the overall finance systems product owner, driving continuous improvement, proactively identifying inefficiencies, reducing manual work, and enhancing data accuracy and audit readiness.
• Proactively managing risks associated with ERP architecture and data integrity, ensuring that system evolutions do not disrupt business-critical financial activities or audit objectives.
• Driving collaborative decision-making and governance with senior leaders in IT, HR, Fundraising, and Security to execute system-related policies and internal controls, ensuring organization-wide compliance across global finance operations.
• Navigating complex, sensitive organizational shifts by influencing senior leadership and cross-functional stakeholders to adopt new technologies and process changes.
• Defining and owning adoption and success metrics for financial systems.
• Managing the budget and drive cost efficiency of our ERP systems.
• Acting as finance automation & AI lead for our financial workflows, identifying automation targets, improved analytics, and designing agentic workflows.
• Effectively leading a small ERP systems team of 2 direct reports who are responsible for managing multiple work streams and functional areas with dotted lines to other teams.  Ensuring the team meets goals, drives improvement, and develops professionally.

Skills and Experience:

Leadership and Collaboration

• 10+ years of progressive experience in finance transformation, ERP implementation, and systems improvement.
• Strong understanding of accounting and finance concepts; US GAAP principles; record-to-report, procure-to-pay, and other financial cycles.
• Ability to work effectively in a highly integrated working model, partnering deeply with other teams and subject matter experts to design solutions where boundaries overlap.
• Ability to lead workshops, including gathering and documenting business needs and use cases, and recommending envisioned processes.
• Experience delivering major transformation initiatives in waterfall and agile environments. 
• Proven track record in managing cross-functional systems teams. 
• Experience defining roadmaps, prioritizing backlogs, and delivering complex, multi-system changes.
• Able to communicate technical decisions in plain language to senior leadership and cross-functional audiences
• Skilled at working in a global, distributed, remote-friendly environment.

Technical and Architectural

• Direct experience designing and governing multi-tenant cloud enterprise architectures, including management of asynchronous data flows, API rates, and schema evolution between SaaS systems and data warehousing.
• Hands-on experience designing and implementing data pipelines to consolidate disparate data in end-to-end financial workflows.
• Deep understanding of finance processes and ERP systems (Sage Intacct, Coupa, Navan or similar).
• Understanding of non-profit data environments would be a plus.
• Experience defining integration strategy using knowledge of integration patterns and technologies (JSON/XML, REST/SOAP, webhooks), identity, and security controls.
• Knowledge of audit and compliance frameworks and the ability to map these to system configurations.
• Experience designing and implementing cloud data lake or data warehouse solutions in multi-tenant environments is a plus.

Qualities that are important to us:

• You enjoy collaborating with a range of stakeholders and value knowledge sharing. 
• You love solving problems and understand the connections between micro-decisions and macro systems. 
• You love using data and metrics to measure performance and to tell a story.
• You believe in the mission of the Foundation and are excited to refine tools, systems, ways of working to support that mission. 
• You are comfortable with ambiguity and are able to adapt to a rapidly changing business environment.
• You thrive in a results-oriented culture that favors collaborative decision making.
• You are a flexible and creative individual capable of managing multiple priorities and projects in a diverse environment.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$136,760 to US$210,769 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Position Overview:
Mentors are industry professionals who provide world-class technical support to our learners in their Nanodegree journey. All our mentors are handpicked through a rigorous selection process so that we can truly be #studentfirst. 

As a mentor, you will be meeting virtually on a weekly basis with your students for community support, live office hours and other activities. 

Required skills/qualifications:

• Fluency in English both written and spoken
• Eligibility Requirements: Mentors must have at least 7 years of industry experience or a master’s degree in the relevant field.
• Technical competence: Swift Programming Language (including advanced topics like Protocols, Generics, and Error Handling), SwiftUI for building modern, declarative iOS user interfaces, SwiftData and/or Core Data for robust data persistence and state management, iOS Networking, Concurrency, and Application Authentication protocols, Xcode environment and the complete iOS application lifecycle.
• Graduate from a Udacity Nanodegree Program is a added plus
• Experience teaching technical concepts and public speaking, organizing technical talks, or webinars
• Positive character, trusted by the students, creating emotional ties in the group
• Flexibility at their current job to take this challenge part-time as an external contractor

Responsibilities:

Your responsibilities as a technical mentor will be divided into three major tasks.

1. 1:1 video calls
2. Virtual Technical Deep-Dive Sessions
3. Group Q&A sessions

Personal 1:1 Session:

• Provide personalized support by addressing learner questions related to course content and projects.
• Prior to the call mentors are expected to review the students' previous project submission(s) - provided by the Mentor Success Team when available - and/or any specific areas of the Nanodegree content or project that the student has expressed confusion or difficulty with.

Technical Deep-Dive Session:

• For concept deep-dives, mentors will come prepared with a slide presentation that reviews a Nanodegree concept in more detail, share different use-cases for the concept to broaden student perspectives and understanding, and hold a Q&A session with the learners.
• For project walkthroughs, a mentor will come prepared with a slide presentation that outlines each element of the rubric to help learners understand expectations and typical problem areas they may encounter. This can include a mentor “grading” a sample submission to demonstrate what mentors are looking for when reviewing projects.

Group Q&A Session:

• Host regular sessions (via Slack or video) to address learner queries related to projects and coursework. No prior preparation required.

Why should you apply? 

• Earn additional income working from the comfort of your own home
• Contribute to a vibrant, international student community '
• Stay updated with the latest in cutting-edge technologies

  •  

The Role

Fairmarkit's PMM function is yours to build. As the only dedicated Senior Product Marketing Manager, you'll own positioning, messaging, launches, and enablement for our autonomous sourcing platform and supplier marketplace.  You will operate as a solo IC who punches well above their weight through systems thinking and AI-native execution. You're not here to support a function. You're here to define it.

You'll translate advanced AI and agentic capabilities into clear, differentiated value for two distinct audiences: the procurement leaders buying smarter, and the suppliers competing to win their business. You're the connective tissue between R&D and go-to-market. When a new capability ships, you decide how the world hears about it. When a deal stalls, Sales reaches for the asset you built. 

This is a great opportunity to step into a high-ownership role in a category AI is actively reshaping. 

What You'll Do

• Establish and continuously sharpen positioning and messaging for Fairmarkit's autonomous sourcing platform and supplier marketplace, — tailored to CPOs, procurement leaders, and finance stakeholders on the buyer side, and to supplier relationship and business development teams on the supply side
• Build AI-native PMM workflows from the ground up: use LLMs, automation, and purpose-built tooling to produce high-quality content, run research, and keep pace with a fast-moving product org without sacrificing depth
• Lead end-to-end go-to-market for new features and major launches — from narrative and packaging through naming, pricing input, launch plans, and post-launch analysis
• Partner closely with Product to influence the roadmap using customer, market, and competitive insights, especially around agentic AI use cases, UX, and procurement workflows
• Build and maintain core messaging frameworks, battlecards, and objection-handling guides; enable Sales and Customer Success through trainings, playbooks, and ongoing deal support
• Collaborate with Demand Gen, Brand, and ABM to develop integrated, product-led campaigns that drive pipeline, win rate, and expansion in target accounts
• Own core customer-facing assets including— decks, one-pagers, explainer pages, release notes, in-app education — for both buyers and suppliers, clearly communicating new capabilities and driving adoption across the marketplace
• Conduct market, buyer, and competitive research on procurement technology, source-to-pay, and AI/agentic platforms to identify whitespace and sharpen differentiation
• Champion the voice of the customer: synthesize qualitative and quantitative feedback from both procurement teams and suppliers into insights that shape product strategy, messaging, and sales motions
• Collaborate with product to define and track PMM success metrics — launch performance, feature adoption, content usage, win rates, and segment-level impact — and use data to iterate

What You'll Bring

• 7+ years of B2B product marketing experience, including meaningful ownership of enterprise SaaS and/or AI products
• Demonstrated success building or inheriting a PMM function with outsized results. Clearer positioning. Better adoption. Higher sales confidence.
• Strong storytelling instincts: you translate complex AI capabilities into crisp, outcome-focused narratives that land with stakeholders
• Compelling communicator: you present with confidence, build executive-ready decks, and know how to land a point in a room full of skeptics
• AI-native by default: you already use LLMs, automation, and AI tools as core parts of your workflow — for research, drafting, segmentation, competitive analysis, and more. 
• Proven track record enabling Sales and Customer Success with content, training, and deal support in a high-velocity or enterprise sales motion
• Analytical mindset with comfort using data to size opportunities, segment audiences, and measure GTM performance across CRM, marketing automation, and product analytics.
• Operationally sharp: you simplify complex workstreams, keep cross-functional projects on track, and hold teams accountable without friction
• Compelling communicator: you write with clarity, present with confidence, and know how to land a narrative in a room full of skeptics

Huge bonus: experience in procurement, supply chain, or financial operations. If you've marketed to CPOs and sourcing leaders, or know tools like SAP Ariba, Coupa, or Workday Sourcing, you'll hit the ground running. 

Life at Fairmarkit

We're a remote-first team that's built culture intentionally. People here stay because the work is genuinely interesting, the mission has real stakes, and the team pulls together. Here's what that looks like in practice:

• Remote-first, flexible work
• Competitive and equitable pay + equity
• Strong benefits and wellness program
• Work-from-home stipend
• Real growth and development opportunities
• Direct ownership and impact from day one

Procurement is one of the last major enterprise functions being transformed by AI. We're the ones doing it,  — and this role is in the middle of it.

Compensation

For this role you need to reside in one of the following states:  Colorado (CO), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Maryland (MD), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), Texas (TX), or Washington (WA).

The annual base salary for this role is $160,000 - $180,000, depending on experience and location, plus equity and benefits.

Why this role exists:

This role exists to define and drive the overall product vision, strategy, and performance of the payment product portfolio. You’ll lead product direction, teams, and decision-making to ensure alignment with company strategy, financial goals, and customer needs.

What you’ll drive:

Product vision & strategy

• Set the product vision and overall product strategy in collaboration with executive leadership.
• Ensure alignment between product strategy, company goals, and long-term vision.
• Define development direction for major products and the company overall.
• Plan product development horizons for 12–24 months.

Product portfolio & lifecycle ownership

• Oversee the full product lifecycle from ideation to launch and retirement.
• Create and launch new major products, including cross-functional initiatives involving multiple departments.
• Optimize product portfolio performance and return on investment.
• Identify and mitigate risks related to product development and market changes.

Market, customers & positioning

• Conduct market and competitive analysis to identify trends, customer needs, and opportunities.
• Define and communicate product positioning and differentiation.
• Act as a customer advocate and incorporate customer feedback into product decisions.
• Build and maintain relationships with customers, partners, and regulators.

Leadership, teams & organization

• Lead, mentor, and develop the product management function.
• Manage product managers and leads; hire, grow, or restructure teams as needed.
• Allocate resources, set priorities, and balance responsibilities across teams and departments.
• Identify organizational gaps and take ownership of resolving them.

Cross-functional alignment & culture

• Collaborate with C-level executives and key stakeholders across the company.
• Ensure effective collaboration between product and other functions.
• Resolve cross-department challenges and balance ownership areas.
• Initiate and implement cultural and structural changes where needed.
• Provide regular reporting on product performance and key metrics.

What makes you a GR8 fit:

Must-have

• 5+ years of experience as a Product Manager, including 2+ years as a Lead Product Manager.
• Proven experience defining company-level product metrics and ownership across teams.
• Experience ensuring sustained growth of product metrics through launches and operational excellence.
• Ability to define long-term product vision and development plans (12–24 months).
• Experience contributing to company strategy together with other directors.
• Strong ownership of resource balance, risks, and cross-functional dependencies.
• Proven people leadership experience, including managing multiple PMs and developing senior leaders.

Senior Software Engineer, MediaWiki 

Summary

The Wikimedia Foundation is looking for a Senior Software Engineer to join the MediaWiki Platform team. MediaWiki is the open-source platform that powers Wikipedia and its sister projects - impacting hundreds of millions of Wikipedia users across the globe. 

The MediaWiki Platform team builds and maintains the core of MediaWiki as well as the  components responsible for authentication, notifications, and media management. The team’s mission is to provide a solid foundation for feature teams to build on. It focuses on performance, reliability and scalability, helping to ensure broad and equitable access to free knowledge.

This role offers a unique opportunity to combine technical depth with mission-driven impact. As a Senior Engineer, you will not only write robust code but also lead by example, prioritize high-impact work, support better decision-making through metrics and observability and foster a culture of accountability, transparency, and continuous improvement.

Important: We are a fully remote team. Your working hours will need to overlap with UTC-2 to UTC+3 time zones to accommodate members of your team around the world.

You will be responsible for:

• Designing, improving, and maintaining key parts of the MediaWiki stack;
• Driving technical quality and operational excellence by defining and reinforcing standards in testing, observability, and system reliability;
• Comfortably and autonomously creating proofs of concept, writing design documents, and breaking down complex projects into actionable tasks to support less experienced team members;
• Developing and improving shared capabilities (e.g., authentication, caching, rate limiting) that enable other teams to build efficiently and consistently;
• Championing key product metrics by focusing on measurable outcomes that guide our decisions and help us to evaluate success;
• Leading by example in code review, decision-making, and team culture - fostering transparency, empathy, and collaboration;
• Improving and automating processes for identifying, tracking, and resolving production issues;
• Collaborating with the Product team and the community to ensure technical solutions align with WMF strategy, feature teams and volunteer contributor needs;
• Coaching and mentoring teammates to support continuous growth and confidence in both technical and interpersonal skills.

Qualities we are looking for:

• Clear communicator: You explain complex ideas simply and foster shared understanding across engineering, product, and non-technical audiences;
• Outcome-oriented: You prioritize work that delivers value to users and aligns with organizational goals. You balance ideal solutions with the constraints of scale, legacy, and user expectations;
• Accountable: You own your work end-to-end and help establish a culture of responsibility and follow-through;
• Candid and respectful: You offer feedback directly, constructively, and with care - and invite the same in return. You support growth by challenging ideas, not people;
• Collaborative leadership: You inspire trust and progress through support, example, and thoughtful contributions.

Requirements:

• Commitment to the Foundation's Mission and Values;
• Extensive experience in backend software engineering;
• Familiarity with platform or infrastructure products that serve internal or external engineering teams;
• Experience with databases and event streams, including schema design, query optimization, and efficient data access patterns;
• Deep understanding of software architecture, testing methodologies, and system design;
• Strong experience in observability practices: setting up metrics, logging, monitoring, and alerting;
• Familiarity with incident response, root cause analysis, and follow-up processes;
• Experience working with CI/CD pipelines and automated test infrastructure.

Additionally, we’d love it if you have:

• Experience developing frameworks (designing for reuse, extensibility, stability, and backward compatibility);
• Proficiency in PHP and JavaScript; 
• Familiarity with identity management, including OAuth;
• Experience with Kubernetes ecosystem, including Envoy;
• Experience with Prometheus and Grafana;
• Experience defining and working with SLAs/SLOs or other production reliability frameworks;
• Prior experience with MediaWiki or Wikimedia projects;
• Contributions to open-source software;
• Experience working in a fully remote, distributed team.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$113,082  to US$175,725  with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

U.S. Benefits & Perks

Applicant Privacy Policy

Wikimedia Foundation

What does the Wikimedia Foundation do?

What makes Wikipedia different from social media platforms?

Our Projects

Our Tech Stack

News from across the Wikimedia movement

Wikimedia Blog

Wikimedia 2030

Why this role exists:

This role exists to transform complex internal operations into seamless, high-performance digital workflows. You’ll help us scale our operational efficiency by owning the end-to-end design of the tools that power our teams every day.

What you’ll drive:

Discovery & Decision Making

• Identify and audit pain points for internal users, turning frustration into empowering workflows.
• Validate design hypotheses through prototypes and direct feedback loops with internal stakeholders.
• Simplify complex business requirements into intuitive user flows without losing functional depth.

Design & Execution

• Ship elegant, scalable UI/UX solutions using Figma and established admin design patterns.
• Design detailed specifications, wireframes, and high-fidelity prototypes for engineering handoff.
• Refine data visualization components to make massive datasets readable and actionable.

Collaboration & Alignment

• Partner closely with Product Management and Engineering to align on technical feasibility and deadlines.
• Communicate the "why" behind your design choices, participating in active design critiques.
• Unblock development by providing clear edge-case documentation (empty states, errors, permissions).

What makes you a GR8 fit:

Must-have

• 3+ years of UI/UX experience specifically in Back-office, Admin panels, or Enterprise SaaS.
• Portfolio showing end-to-end flows for complex, data-heavy products (not just landing pages).
• Advanced Figma skills and a deep understanding of admin panel design patterns.
• Proven ability to ship products within technical constraints and iterate based on feedback.
• Intermediate+ English level and fluency in Ukrainian.
• Proactive ownership: You don't wait for a task; you find the friction and propose a fix.

Nice-to-have

• Experience with Design Systems for internal tools.
• Basic understanding of front-end constraints (how tables and forms are built).
• Experience in High-load systems.

Why this role exists:

This role exists to design, develop, and maintain scalable .NET systems for Events Center, ensuring high performance, resilience, and alignment with business objectives while mentoring engineers and improving development practices.

What you’ll drive:

System design and architecture

• Design and implement scalable, resilient, and efficient software architectures using microservices, event-driven, and cloud-native approaches.

Development and code quality

• Write, test, and debug complex code for new and existing applications.
• Conduct code reviews to ensure quality, security, and adherence to best practices.
• Deliver production-ready code in a timely manner.

Mentorship and collaboration

• Provide guidance and mentoring junior engineers and team members.
• Collaborate with cross-functional teams, including product management, design, and operations, to align development efforts with business goals.

Continuous improvement and research

• Research and implement new technologies and methodologies to improve software performance and processes.
• Identify and resolving complex software issues and technical challenges.
• Drive continuous improvement in development practices.

Communication and documentation

• Create and maintaine comprehensive technical documentation.
• Communicate effectively with stakeholders, presenting technical concepts and project updates.

What makes you a GR8 fit:

Must-have

• Strong experience in designing scalable and resilient .NET systems (microservices, event-driven, cloud-native).
• Advanced C# skills, RESTful API development, asynchronous programming, and mastery of design/resilience patterns (DDD, CQRS, circuit breaker, etc.).
• Proficiency in SQL optimization, data modeling, indexing, and experience with relational and NoSQL databases.
• Hands-on experience with Kafka, high-load system optimization, caching, and distributed computing.
• Solid experience with CI/CD pipelines, Docker/Kubernetes, and infrastructure automation.
• Strong focus on testing (xUnit, NUnit), monitoring (Serilog, App Insights), and secure coding practices.
• Proven experience mentoring peers and driving technical decisions in Agile teams.
• Upper-Intermediate+ English, B2+ Ukrainian/Russian.

Nice-to-have

• Experience leading or managing software development projects.
• Familiarity with cloud platforms (Azure, AWS) and cloud-native service design.
• Experience improving software development practices and SDLC processes.

Why this role exists:

This role exists to execute and operationally manage learning and development initiatives. It supports the design, delivery, and evaluation of learning programs to ensure their quality and promote a continuous development culture. The role collaborates with internal stakeholders and external providers to ensure effective and timely delivery of learning initiatives and supports ongoing program improvements.

What you’ll drive:

L&D strategy execution & learning process support

• Support the execution of L&D strategies aligned with business and employee needs.
• Assist in implementing learning processes within the organization.
• Receive and manage training requests to support continuous learning culture.

Learning solutions delivery & program coordination

• Assist in the design and delivery of learning solutions and training content aligned with business objectives.
• Coordinate training events including scheduling, materials preparation, online venue management, and speaker coordination.
• Maintain records of learning programs including attendance, progress tracking, and assessments.

Stakeholder coordination & communication

• Assist in engaging employees, managers, and HR to deliver learning solutions.
• Support communication and guide employees in navigating learning solutions to ensure high participation.
• Support administration of contracts and relationships with external vendors and training providers.

Operational support & program improvement

• Collect and analyze participant feedback to evaluate program success and suggest improvements.
• Assist in implementing changes to learning initiatives based on evaluations, business needs, and trends.
• Monitor and execute defined L&D KPIs to ensure process quality.

What makes you a GR8 fit:

Must-have

• 2+ years of experience in L&D Specialist, L&D Project Manager, or Event Manager roles.
• Proven experience in implementing talent development initiatives and delivering L&D projects.
• Understanding of adult learning principles and instructional design basics.
• Experience in developing and managing training and development programs.
• Familiarity with learning management systems and educational technology tools.
• Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Ability to identify problems and risks and suggest solutions.
• Ability to collect, analyze, and report on training effectiveness metrics and feedback.
• Readiness to generate and interpret basic reports and dashboards.
• Strong written and verbal communication skills.
• Ability to collaborate with stakeholders including employees, managers, and external vendors.

Nice-to-have

• Experience in building and implementing L&D practices for remote teams.

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What you’ll drive:

Strategy & outcomes

• Analyse PSP APIs, payment flows, and system behaviour to identify improvement areas.
• Identify opportunities to optimise integrations, routing logic, and transaction flows.
• Contribute to the payments roadmap with a focus on integrations and scalability.

Discovery & decisions

• Collaborate with stakeholders to understand business needs and integration requirements.
• Translate PSP APIs and payment logic into clear, structured specifications for engineering.
• Analyse product features and integration KPIs to identify risks and optimisation opportunities.
• Use customer feedback and data insights to validate and refine solutions.
• Conduct market and competitor analysis to support product decisions.

Delivery & execution

• Own functional and non-functional requirements (user stories, acceptance criteria, flows).
• Partner with engineering, design, and QA to deliver and iterate on payment integrations.

Integrations & data

• Map and analyse APIs, PSP integrations, and data structures.
• Define and ensure reliable data exchange across systems.
• Identify and mitigate risks in integration flows, edge cases, and failures.

Stakeholder & communication

• Act as the bridge between business and technical teams, ensuring alignment on priorities and delivery.
• Create and maintain clear documentation (Vision & Scope, BRDs, SRS, user guides).
• Visualise workflows using BPMN, UML, or similar frameworks.

What makes you a GR8 fit:

• 3+ years of experience as a Business Analyst or Systems Analyst, including hands-on PSP integrations.
• Strong understanding of APIs, integration patterns, and data mapping.
• Experience working with payment flows (deposits, withdrawals, routing, retries).
• Solid knowledge of SDLC and Agile methodologies.
• Ability to structure complex integration logic into clear, actionable requirements.
• Strong communication skills and ability to work across technical and business teams.
• Experience contributing to product decisions, roadmap, or prioritisation.
• Experience defining and analysing product or integration KPIs.
• Strong skills in process modelling (BPMN, UML, SIPOC, Value Stream Mapping).
• Experience with Jira, Confluence, Miro, Lucidchart, or Figma.
• Professional English (written and spoken), fluency in Ukrainian or Russian.

Why this role exists:

We are seeking a highly strategic and commercially driven Head of Turnkey Platform to lead a core business unit responsible for all-in-one iGaming platform solution to B2B operators. This role combines full business ownership, product leadership, and operational excellence, ensuring our turnkey offering delivers a best-in-class, competitive advantage to our partners. The successful candidate will bring deep expertise in the iGaming ecosystem, a strong commercial mindset, and a holistic understanding of both player behavior and operator needs.

What you’ll drive:

Strategy & Outcomes

• Own the P&L of the Turnkey Business Unit, driving aggressive yet sustainable revenue growth and margin profitability.
• Define and execute a clear, competitive strategic vision for the turnkey offering, translating market insights into actionable business goals.
• Measure success through clear KPIs focused on operator retention, product performance, and business unit profitability.

 Discovery & Decisions

• Validate product innovation and ecosystem components (PAM, Payments, CRM) to ensure they deliver actual competitive advantage to our B2B partners.
• Simplify the complex turnkey product roadmap, prioritizing features that directly improve player acquisition, retention, and monetization.
• Align content providers and third-party integrations (excluding games) to optimize operator P&L drivers and user experience.

Delivery & Execution

• Scale efficient and stable operational processes across the entire turnkey platform architecture to support massive high-load traffic.
• Launch competitive Front-end, Apps, and CMS tools that enhance end-user engagement and operator conversion funnels.
• Optimize payments orchestration and KYC/compliance tool integrations to reduce friction and improve operator economics.

People & Leadership

• Build and mentor a robust multi-functional leadership team across Product Management, Operations, Partnerships, Payments, and Risk/Antifraud.
• Unblock cross-functional dependencies between IT, Marketing, Sales, and other GR8 business units to maximize turnkey platform value.
• Partner with the Sales team on high-level commercial negotiations, ensuring third-party agreements and operator deals contribute positively to the unit’s P&L.

What makes you a GR8 fit:

Must-have

• A successful track record in a senior iGaming leadership role with explicit P&L ownership of a B2B platform solution (5+ years).
• Experience managing large, complex, cross-functional teams (100+ employees).
• Deep technical and product knowledge across the entire iGaming platform stack (PAM, CRM, Payments, Bonus engines).
• Strong data-driven decision-making ability with a comprehensive understanding of player segmentation and operator operations.
• The rare ability to switch between high-level strategic thinking and hands-on execution.
• Excellent stakeholder management and cross-functional leadership skills.
• Strong negotiation and partnership management capabilities.
• Ability for business trips to Cyprus.

Nice-to-have

• An entrepreneurial background or experience scaling a product in a high-growth environment.
• Strong connections within the global iGaming content provider and aggregation models ecosystem.

Why this role exists:

This role exists to own end-to-end technical configurations for merchant payment integrations and cashier configurations, ensuring compliant, reliable, and observable payment processing across environments. The role focuses on accelerating time-to-live for clients through accurate setup, validation, and maintenance of payment configurations. It is a critical function as all client journeys and payment expansions depend on correct configuration processes.

What you’ll drive:

Client configuration and setup

• Intake, clarify, and prioritise configuration change requests from clients and internal teams.
• Translate business constraints into executable configurations across payment methods and MIDs.
• Configure and maintain payment methods, acquirer connections, and MIDs in Back Office.

Validation, launch, and support

• Plan and execute end-to-end validation including request/response mapping, callbacks, and reconciliation checks.
• Coordinate production launches ensuring readiness across Engineering, SRE, Compliance, and Support.
• Provide L3 support, investigate incidents, and resolve configuration-related issues.

Observability, processes, and ownership

• Analyse logs and transactions using observability tools to ensure configuration stability.
• Define monitoring dashboards and alerts for approval rates, errors, and provider performance.
• Maintain documentation, workflows, and act as subject-matter expert for Payment Gateway configuration.

What makes you a GR8 fit:

Must-have

• Minimum 2+ years of experience in payment integrations configurations or similar roles.
• Experience in configurations, QA, or Business Analysis within payments or fintech.
• Strong understanding of JSON and XML with ability to configure payloads and provider schemas.
• Hands-on experience with REST clients and API contract validation.
• Working knowledge of SQL/PostgreSQL for data validation and diagnostics.
• Experience with webhooks/callbacks verification and troubleshooting.
• Experience with Git/GitLab for configuration versioning and change control.
• Basic understanding of CI/CD processes.
• Solid understanding of payment flows including authorization, capture, settlement, refund, and void.
• Knowledge of 3DS/SCA flows and MID management.
• Awareness of compliance and risk controls such as KYC, AML, and fraud rules.
• Practical experience with Postman or similar REST tools, JIRA, Confluence, manual testing, and log analysis tools.
• Strong sense of ownership, ability to manage multiple tasks, and understanding of SDLC processes.

Nice-to-have

• Experience in iGaming industry.

Why this role exists:

This role exists to ensure our operating activities never stop by procuring essential IT goods, licenses, and services. You’ll help us maintain business continuity by managing the full procurement lifecycle with a focus on cost-effectiveness and efficiency.

What you’ll drive:

Strategy & Execution

• Implementing procurement strategies for IT-related goods and services.
• Processing and tracking purchase orders, applications for payments, invoices, and receipts.
• Carrying out sourcing, evaluation, and selection of vendors for IT licenses and domains.
• Maintaining accurate records and databases of all IT equipment, licenses, and internet services.
• Processing applications for compensation of small IT equipment purchased by employees independently.

Domain & Asset Ownership

• Managing all company domains, including purchasing, renewal, and settings configuration.
• Controlling domain balances and managing associated risks or contact info changes.
• Ensuring compliance with organizational policies throughout the procurement process.
• Maintaining a "ready-to-action" inventory of laptops and other IT-related items.

Commercials & Optimization

• Negotiating pricing, terms, and contracts with vendors to ensure best value.
• Constantly searching for savings through unused seats, payment term changes, or volume consolidation.
• Handling vendor management, including relationship building and issue resolution.
• Collaborating with the Finance department to ensure budget adherence and cost control.

What makes you a GR8 fit:

• Proven experience in IT procurement (preferably in a tech-driven organization).
• Experience with 1C or other ERP systems.
• Upper-Intermediate English and fluent Ukrainian or Russian.
• Bachelor's degree in Business Administration, Supply Chain Management, Finance, IT, or a related field.
• Strong negotiation skills and ability to build effective vendor relationships.
• Knowledge of IT equipment/services (licenses, laptops, internet products).
• Proficiency in using procurement software and tools.
• Detail-oriented and self-organized with the ability to prioritize tasks.
• Certification in procurement or supply chain management.
• Understanding of contract management and legal aspects of procurement.

Why this role exists:

We are growing our AI team and are looking for a Senior AI / Generative AI Engineer to build and operate production-grade LLM-based systems across the platform.

This role focuses on applied Generative AI: internal AI automation, chatbots, AI assistants, and MCP-based services already used in production. You will work on top of an existing ML and data platform, building systems that are reliable, maintainable, and practical to operate.

This is a hands-on engineering role with end-to-end ownership. Not research. Not prompt-only.

What you’ll drive:

Technical Ownership

• Own LLM-based systems from design to production support.
• Design architectures for Generative AI systems (RAG, agents, tool/context serving).
• Make clear trade-offs between quality, latency, cost, and complexity.
• Set engineering standards for building and operating AI systems in production.
• Act as a technical reference point for applied GenAI.

Hands-on AI Engineering

• Build and maintain production LLM-powered systems.
• Develop chatbots and AI assistants with predictable behavior.
• Design and implement RAG pipelines (ingestion, embeddings, retrieval, generation).
• Implement agent-style workflows with tool/function calling.
• Build and integrate MCP servers or similar context/tool-serving components.
• Integrate AI systems with backend services and ML infrastructure.

Production & Reliability

• Design evaluation frameworks for LLM outputs.
• Monitor LLM behavior, system health, and costs in production.
• Address performance, scalability, and operational issues.
• Handle production incidents and contribute to long-term fixes.
• Design systems with failure modes, fallbacks, and graceful degradation.

What makes you a GR8 fit

Must-have

• Strong software engineering background.
• Proven experience building LLM-based systems in production.
• Hands-on experience with: LLMs and RAG architectures, Chatbots or conversational AI systems, Tool/function calling and agent-style patterns.
• Experience with context or tool-serving systems (MCP or similar).
• Experience integrating AI into real-time production products.
• Understanding of performance, scalability, and cost trade-offs.
• Cloud experience (preferably AWS).
• Strong engineering fundamentals (testing, debugging, reviews, observability).

Nice-to-have

• Multi-agent or workflow-based systems.
• Fine-tuning or adapting open-source LLMs.
• ML platforms / MLOps background.
• Experience operating latency- or cost-sensitive systems.
• Production incident ownership in AI systems.

Tech Stack:

• Languages: Python, SQL.
• LLMs: Amazon Bedrock, OpenAI, Anthropic, open-source models.
• Frameworks: LangChain, LangGraph, Pydantic, Langfuse.
• RAG: Embeddings, Qdrant / FAISS / OpenSearch / pgvector.
• Cloud: AWS (ECS / EKS / Lambda, S3, OpenSearch).
• DevOps: Docker, Git, CI/CD.

Why this role exists:

This role exists to turn customers into long-term champions — through a clear lifecycle framework, strong governance, and a team that knows how to win relationships at scale. You’ll own how we onboard, grow, retain, and re-activate accounts — and how we show measurable customer value across the journey.

What you’ll work on:

You’ll lead the Account Management function and build a consistent customer lifecycle engine: onboarding → adoption → success tracking → expansion → retention → win-back. Your focus: structure + execution + client trust.

What you’ll drive:

Customer lifecycle system

• Build and run a customer lifecycle management framework: onboarding, satisfaction measurement, upsell/expansion, retention, win-back.
• Document and continuously improve customer journeys, key touchpoints, and success moments.
• Introduce account segmentation and resource allocation logic (where we invest time and why).

Programs, policies, and performance

• Build onboarding and account development programs that scale across geos and brands.
• Define Customer Success/Account Management policies, playbooks, and operating cadence.
• Implement satisfaction tools and loyalty initiatives (and make the data actually actionable).

Governance & escalation

• Run business reviews and enforce internal SLAs with clear escalation mechanisms.
• Be the internal “Voice of Customer” — and translate client reality into product/process priorities.

Revenue & leadership

• Define sales targets with leadership; contribute to revenue planning and forecasting.
• Drive training, internal collaboration, and executive engagement on key accounts.
• Contribute to cross-functional initiatives as part of the broader leadership team.

What makes you a GR8 fit:

Must-have

• 3+ years of leadership/management experience in Account Management / Customer Success / Commercial operations.
• Strong track record in B2B (iGaming/gambling, IT, telco, finance, business services are relevant).
• Proven ability to build lifecycle frameworks and processes — and make teams follow them.
• Excellent communication + high EQ: you can handle exec rooms and messy escalations.
• Advanced English + Russian.
• Calm under pressure, strong execution, and serious attention to detail.

Why this role exists:

This role exists to build and scale a high-quality Android experience for our core products. You’ll help us deliver fast, stable, and secure mobile solutions by owning architecture decisions, improving system resilience, and driving engineering excellence across the Android domain.

What you’ll drive:

Strategy & outcomes

• Own Android architecture decisions and long-term technical direction.
• Improve app performance, stability, and scalability.
• Drive adoption of modern Android practices (Compose, Coroutines, clean architecture).
• Identify and reduce technical debt in critical areas.
• Define and track key engineering quality metrics.

Discovery & decisions

• Translate product requirements into scalable technical solutions.
• Evaluate trade-offs between speed, quality, and complexity.
• Validate architecture approaches through prototypes and experiments.
• Contribute to system design across mobile and backend boundaries.

Delivery & execution

• Build and ship high-quality features end-to-end.
• Optimize networking, storage, and app performance.
• Ensure reliable background processing and lifecycle handling.
• Maintain clean, testable, and maintainable code.
• Improve CI/CD and release processes.

Stakeholder & cross-team collaboration

• Partner closely with Product, Design, and Backend teams.
• Align on API contracts and system behavior.
• Communicate technical decisions clearly to non-technical stakeholders.
• Contribute to engineering culture and standards.

Leadership & mentorship

• Mentor junior and middle engineers.
• Lead code reviews and knowledge sharing.
• Raise the bar for engineering quality and ownership.
• Help scale team practices as the product grows.

What makes you a GR8 fit

Must-have

• Strong experience with Android development (Kotlin).
• Deep understanding of Android SDK, app lifecycle, and system behavior.
• Hands-on experience with Jetpack Compose.
• Experience with modern Android stack (Coroutines, Flow).
• Solid understanding of architecture patterns (MVVM / MVI / Clean Architecture).
• Experience with networking (Retrofit, OkHttp) and API design.
• Strong knowledge of multithreading, concurrency, and performance optimization.

Nice-to-have

• Experience with large-scale or high-load mobile apps.
• Knowledge of security best practices (auth, encryption, data protection).
• Experience with CI/CD and DevOps practices.
• Familiarity with backend or cloud architecture.
• Experience with WebSocket or real-time data handling.
• Experience mentoring engineers or leading initiatives.

Why this role exists:

This role exists to protect our sportsbook ecosystem from financial leaks and sophisticated fraud. You’ll help us maintain platform integrity and profitability by analyzing real-time betting data, neutralizing risks, and catching vulnerabilities before they scale.

What you’ll drive:

Real-Time Detection & Monitoring

• Validate live deposit and withdrawal activity using internal monitoring tools and anti-fraud alert systems.
• Detect and intercept suspicious transaction patterns, including carding, money laundering (AML), account takeover (ATO), and payment method abuse.
• Analyze player behavior at the cashier level to uncover organized fraud rings and sophisticated bonus abuse linked to payment schemes.

Risk Decisions & Execution

• Apply immediate risk mitigation actions, independently triggering transaction holds, account freezes, and payment method restrictions.
• Drive KYC and EDD (Enhanced Due Diligence) requests for suspicious accounts to strictly validate player identities and source of funds.
• Manage and resolve complex chargeback disputes and internal JSM tickets related to financial suspicions without compromising operational SLAs.

Cross-team Collaboration & Process Improvement

• Partner with Compliance, Payments, and Finance teams to conduct deep-dive investigations into financial anomalies and potential security breaches.
• Document audit-ready case notes and maintain accurate internal tracking tables for all anti-fraud and payment actions.
• Optimize workflows by reporting bugs in payment logic, clarifying risk rules, and suggesting improvements to automated velocity checks.

What makes you a GR8 fit:

Must-have

• 1+ year of hands-on experience in payments fraud, risk operations, or financial crime monitoring (preferably in iGaming or FinTech).
• Strong understanding of payment ecosystem mechanics, including credit card processing, e-wallets, and chargeback lifecycles.
• Proven ability to make fast, autonomous decisions under time pressure with high operational accuracy.
• Readiness to work in a 24/7 environment on a structured 4/2 rotating shift schedule (morning, evening, and night shifts).
• Intermediate (B1+) English level to communicate clearly with international payment partners and maintain documentation.
• Native Ukrainian or Russian. 

Nice-to-have

• Experience working with BI tools (like Tableau) or handling large transactional datasets.
• Familiarity with specialized fraud detection systems (e.g., SEON, Sift, or Accertify).
• Basic understanding of SQL for independent data validation and reporting.

Why this role exists:

This role exists to protect our sportsbook ecosystem from financial leaks and sophisticated fraud. You’ll help us maintain platform integrity and profitability by analyzing real-time betting data, neutralizing risks, and catching vulnerabilities before they scale.

What you’ll drive:

Real-Time Detection & Monitoring

• Validate live and pre-match sports betting activity using Fairplay Monitor and internal alert systems.
• Detect and intercept suspicious betting patterns, including arbitrage, value exploitation, latency abuse, and abnormal winnings.
• Analyze player behavior across multiple accounts to uncover organized fraud rings and bonus abuse.

Risk Decisions & Execution

• Apply immediate risk mitigation actions, independently triggering account segmentation, betting limits, and market restrictions.
• Drive verification requests for suspicious accounts to strictly validate player identities and block bad actors.
• Resolve complex customer cases and internal JSM tickets related to fraud suspicions without compromising operational SLAs.

Cross-team Collaboration & Process Improvement

• Partner with Trading, Payments, Risk, and Integrity teams to conduct deep-dive investigations into betting anomalies.
• Document audit-ready case notes and maintain accurate internal tracking tables for all antifraud actions.
• Optimize our workflows by reporting bugs, clarifying rule logic, and suggesting improvements to our detection systems.

What makes you a GR8 fit:

Must-have

• 1+ year of hands-on experience in sports betting operations, fraud detection, or risk monitoring.
• Strong understanding of sports betting mechanics, odds logic, and common fraud schemes (e.g., arbitrage, value betting).
• Proven ability to make fast, autonomous decisions under time pressure with high operational accuracy.
• Readiness to work in a 24/7 environment on a structured 4/2 rotating shift schedule (morning, evening, and night shifts).
• Intermediate (B1+) English level to communicate clearly with cross-functional teams and maintain documentation.

Nice-to-have

• Experience working with BI tools (like Tableau) or handling large operational datasets.
• Familiarity with alert-based fraud detection systems (e.g., Fairplay Monitor).
• Basic understanding of SQL for independent data validation.

About the role

As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.

We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

What you'll be doing

What you'll bring

OBJECTIVES OF THIS ROLE

We are in the process of staffing up our development team with outstanding talent to tackle a brand new sci-fi project using Unreal Engine 5. This is an excellent opportunity for someone who is tired of being a cog in a larger machine but would rather be directly responsible for crafting high-quality characters for the final game while working with a lean team.

To capture and preserve the essence of the games we all grew up with, we welcome applicants with unique skill sets and backgrounds. If you are passionate about making a meaningful contribution to some of the most significant games in the industry, we’d love to hear from you!

REPORT STRUCTURE

• This role reports directly to the Project Lead, Lead Artist and Producer while working closely with other artists.
• This role is responsible for liaising with Design, Engineering, Animation, Audio, and QA to integrate features smoothly across disciplines and to fulfill the shared vision of the project.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Create high-quality character models (hero characters, NPCs, creatures, etc.) across all phases: sculpting, retopology, UVs, baking, texturing, and in-engine setup.
• Maintain strong visual consistency with the project’s art direction, ensuring characters feel cohesive across the entire cast.
• Build clean, animation-friendly topology and silhouettes that support expressive motion and gameplay readability.
• Author textures, materials, and shader setups that balance visual fidelity with performance requirements.
• Collaborate with Tech Art and Animation to troubleshoot skinning, deformation, and character performance issues.
• Implement characters in-engine, ensuring proper scale, materials, and naming conventions.
• Be highly collaborative with other team members and willing to provide timely and constructive criticism to submissions from colleagues.
• Respond well to feedback and constructive criticism to their submissions and workflows and be willing to quickly iterate on assets and systems.
• Be self-motivated and highly adaptable to new workflows and processes while willing to learn new skills and insert into gaps within the team structure. We are looking for that “Indie dev” mindset.

PREFERRED QUALIFICATIONS

• Ego-free, highly motivated, action-oriented, curious learn-it-all with a growth mindset
• Comfort operating in ambiguous and unregimented environments
• Experience with hard-surface character elements (armor, robotics, cybernetics, etc.)
• Familiarity with rigging tools, skinning workflows, and ensuring meshes meet deformation, weighting, and technical constraints.
• Proven knowledge of character art pipelines: sculpting, retopology, UV unwrapping, baking, texturing, and material creation using tools like Blender, Zbrush, Substance Painter, Marvelous Designer.
• Strong understanding of anatomy, form, proportion, and silhouette across humans, creatures, robotics and stylized/realistic hybrid styles.
• Shipped at least one AA+ title
• Eager to take ownership over individual characters or features and see them through to completion.
• Likes Sci-Fi and Horror media.

We are on the lookout for rockstars that are highly self-accountable. As this is a smaller team, there won’t be a lot of hand-holding as production begins to ramp up. If this kind of challenge excites you, we invite you to apply! 

Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.  
 

Position Detail:         
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.

Qualifications:     
Proficient in French  
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus but not required.
Call center experience is a plus.

Let's start with the role

You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers. Besides being part of the Agile team, you will work closely with talented backend professionals within the Backend Chapter. 🙌

Senior Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.

• Assume full responsibility for our applications on an engaging development journey.
• Create new solutions and see them through, from conception to production;
• Turn requirements into simple and sophisticated technological systems. Our large scale, highly available infrastructure is at the core of that challenge;
• Play a central role on Design, build, and maintain efficient, reusable, and reliable code;
• Research new technologies to find new and efficient ways to solve day to day challenges;
• Ship high-value features quickly;
• Challenge the status quo and improve the team and product;

Most of our sites and services are written in in C# / ASP.NET and new services are written in .NET Core. New applications use vue.js or Angular in the front-end while older ones use server-rendered (Razor) views in combination with jQuery. Microsoft Orleans enables our scalable and robust distributed applications. MS SQL Server is used for most of our storage needs, but also Redis and ElasticSearch are used when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.

What you'll bring

• At least 4 years of experience developing production-level software using .NET Core;
• Proficient in C# and MVC;
• Experience with Testing/Metrics Monitoring/Logging on a large scale distributed system;
• Experience with Microservices architecture;
• Experience with asynchronous flows using message brokers;
• Good understanding of basic web technologies, such as HTTP, REST, etc.;
• Practical knowledge of algorithms and design patterns;
• Passionate about delivering high-quality code;
• Fluent in English, both oral and written.

Nice to have:

• Expertise in concurrency, multi-threading, and event-driven architecture;

Kaizen Gaming Perks

• 🕑 Hybrid way of working & remote options;
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive pay & bonus scheme;
• ⭐Developmental 360° feedback framework;
• 💰 Monthly meal allowance;
• 👩‍⚕️ Private health insurance for you and your family;
• 📚 Unlimited access to Udemy & continuous training;
• 👨‍👩‍👧‍👦 Family Support.
• #LI-Remote

Let's start with the role

As a Software Engineering Team Lead, you will play a crucial role in leading and guiding a team of software engineers in the development and delivery of high-quality software products. You will be responsible for overseeing project execution, mentoring team members, and ensuring that engineering best practices are followed. This role combines technical expertise with leadership and communication skills to drive the success of the team and the organization.

.NET Core, C#, Microservices, REST API, RabbitMQ, MS SQL Server, OpenShift.

• Team Leadership: Lead, mentor, and inspire a team of software engineers, fostering a collaborative and high-performance work environment
• Project Management: Manage project timelines, priorities, and resources to ensure on-time and on-budget delivery of software solutions
• Technical Guidance: Provide technical guidance, expertise, and code reviews to ensure software quality and adherence to best practices
• Architecture and Design: Contribute to the architectural decisions and design of software systems, considering scalability, performance, and maintainability
• Collaboration: Collaborate with cross-functional teams, including product managers, designers, and QA, to ensure alignment on project goals and requirements
• Problem Solving: Assist in complex problem-solving and troubleshooting as needed, offering guidance and expertise to the team
• Process Improvement: Continuously evaluate and improve development processes, tools, and methodologies to enhance team productivity
• Mentoring: Mentor and train team members, promoting skill development and career growth
• Code Quality: Ensure code quality, maintainability, and documentation by setting and enforcing coding standards
• Risk Management: Identify and mitigate project risks, proactively addressing challenges and bottlenecks

What you'll bring

• Proven experience as a software engineer with a strong track record of successful software development projects
• Strong technical expertise in one or more programming languages and technologies relevant to the team's focus like  .NET or equivalent, Microservices and Sync and Async communication
• Leadership and project management experience, with the ability to guide and motivate a team
• Excellent problem-solving and communication skills
• Familiarity with software development best practices, including Agile methodologies
• Strong organizational skills and the ability to manage multiple projects simultaneously
• Knowledge of software design patterns, architecture, and system scalability
• Experience with version control systems and project management tools

Kaizen Gaming Perks

• 🕑 Hybrid way of working & remote options
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay & bonus scheme
• ⭐Developmental 360° feedback framework
• 💰 Monthly meal allowance
• 👩‍⚕️ Private health insurance for you and your family
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support.

What this job can offer you

• This is an exciting time to join Remote as a People Partner. As an individual contributor, the People Partner provides proactive, strategic partnership to their assigned client group, in alignment with the function’s lead People Business Partner. You will own the resolution of complex employee relations and lead the design and implementation of global people programs. Your mission is to drive commercial impact, ensuring our people strategies move the needle on business performance and scale effectively through AI and automation.

What you bring

• People Partnering Experience: Experience in a People team, specifically in an Employee Relations or People Partner capacity, supporting a global organization.
• Proactive & Solution-Oriented: You don’t just propose solutions; you own the end-to-end execution of complex projects.
• Commercial Mindset: You speak the language of the business and ensure people strategies accelerate business performance.
• Stakeholder Management: Ability to coach and influence leaders through complex organizational changes
• Tech & AI Savvy: You are an early adopter. You’re excited to use AI tools and automation to remove manual friction from your workflow.
• Complex Problem Solving: Demonstrated discretion and expert judgment while navigating high-risk, sensitive, and confidential organizational challenges.
• Data-Driven Storyteller: You use data to diagnose organizational health, validate strategy, and provide high-level, evidence-based advice
• Values-Led Judgment: You possess high emotional intelligence and the discretion to handle sensitive situations with grace.
• Async Champion: You have exceptional writing skills and thrive in an environment that prizes clear, public-by-default documentation

Key Responsibilities 

• Strategic Advisory & Consultancy: Act as the primary advisor to leadership within your assigned departments; provide expert consultancy on organizational health, complex leadership transitions, and performance strategy to align functional goals with Remote’s commercial objectives.
• End-to-End Program Ownership: Lead the design and iteration of global people programs while providing strategic review for broader people team projects to ensure they are scalable and high-impact.
• Complex Problem Solving: Independently own and resolve high-complexity employee relations issues, while ensuring a positive, values-aligned experience.
• Optimize via AI & Automation: Lead the adoption of AI and automation tools across the People Partnering function to increase collective efficiency and remove friction
• Data-Driven Strategy: Analyze people data and trends to contribute to decisions on strategy and programs, translating data into long-term strategy and making recommendations to leadership
• Culture Carrier: Influence and iterate on our high-performance culture by translating feedback into actionable strategies, modeling a growth mindset during periods of ambiguity.
• Handbook Leadership: Act as an ambassador and contributor to Remote's Handbook, ensuring our processes remain transparent, automated, and a strategic asset
• 70-80% of time is dedicated to functional business units, while 20-30% of time is assigned to priority projects.

Practicals

• You'll report to: Director, People Partners
• Team: People - People Partners
• Location: For this position we welcome everyone to apply, but we will prioritize applications from Europe and the Americas.
• Start date: As soon as possible

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Bar Raiser Interview
5. Prior employment verification check 

Are you passionate about turning data into revenue? Do you love the challenge of balancing performance, efficiency, and monetization across a growing media ecosystem — and leveraging the latest AI tools to do it better and faster?

Rockbot is seeking a Sales and Advertising Analyst to join one of our fastest-growing divisions — Advertising. This is a newly created role designed to support the continued expansion of our programmatic and direct-sold business as well as analyze and identify new growth opportunities. You won't just be stepping into an existing seat — you'll help shape how yield and supply strategy evolves as we scale, including how we harness AI to unlock smarter optimization, sharper forecasting, and more efficient operations across our inventory.

In this role, you will lead yield and supply strategy, performance analysis, venue and vertical growth, and monetization optimization across our Digital Out of Home (DOOH) and Connected TV (CTV) inventory. You'll drive improvements in fill rates, pacing, pricing strategy, business development, and delivery efficiency — applying AI-powered tools and workflows to identify new or underutilized pockets of inventory and unlock incremental revenue at scale.

As a key partner in scaling Rockbot's advertising business, you'll bring strong analytical rigor, deep programmatic expertise, data evaluation and analysis, fluency with modern AI tooling, and a builder's mindset toward evolving our yield systems and processes.

We're looking for someone energized not only by the work itself, but by the opportunity to make a measurable impact within a stellar, high-performing team. You'll collaborate closely with Sales, Product, Engineering, Marketing, and Data to uncover insights, drive optimization, and help shape the future of out-of-home media.

You Will:

• Own yield strategy and fill analysis across Rockbot's advertising inventory, balancing campaigns, CPM performance, and partner goals.
• Monitor impression delivery, pacing, and budget utilization across programmatic and direct campaigns.
• Identify key areas for supply optimization, delivering vertical, regional, and seasonal insights to the programmatic and direct sales teams.
• Forecast new revenue opportunities through supply data analysis, focusing on venue and vertical growth and expansion. 
• Develop and maintain dashboards and reporting systems that surface revenue trends, anomalies, and growth opportunities — leveraging AI-assisted tools to accelerate insight generation and anomaly detection.
• Leverage LLMs and generative AI to streamline operational workflows, synthesize performance data, and surface actionable recommendations faster.
• Apply AI-driven approaches to pricing optimization and yield modeling, helping Rockbot stay ahead of demand patterns and market shifts.
• Partner with Product and Engineering to evaluate ad serving logic, targeting performance, and delivery efficiency.
• Audit and refine transparency and compliance files (ads.txt, sellers.json, s-chain) to ensure monetization integrity.
• Support pricing strategy, packaging, and forecasting for new advertising products and launches.
• Identify operational bottlenecks and implement process improvements — including AI-enabled automation — that drive scalable yield performance.
• Collaborate across commercial and technical teams to ensure advertising execution aligns with broader business goals.

You Have:

• 5–8 years of experience in yield management, data evaluation/analysis, ad operations, revenue strategy, or ad tech analytics.
• Deep fluency in media math — impressions, CPMs, pacing, budgets, forecasting, and delivery mechanics.
• Expertise in aggregating and analyzing data into actionable insights for cross-departmental applications. 
• Strong understanding of the programmatic ecosystem, including DSPs, SSPs, ad servers, and supply-side optimization.
• Experience working with DOOH, CTV, or multi-channel media inventory (bonus if both).
• Hands-on experience using AI tools — including LLMs or gen AI platforms — to enhance reporting, streamline workflows, or accelerate operational decision-making.
• Familiarity with AI-driven yield or pricing optimization concepts, with a curiosity to push further as the tooling evolves.
• Proficiency in Excel and BI tools such as Looker, Tableau, or similar platforms.
• Comfortability in crafting and articulating the data story at all levels of the company. 
• Extensive real-world experience developing and refining advanced AI prompts. 
• Exceptional communication skills — you can translate complex performance data into clear recommendations and action.
• A high-horsepower, proactive mindset with a bias toward continuous improvement and operational excellence.

About Rockbot:

Rockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. Rockbot addresses the challenges businesses face in media management with integrated solutions spanning music, TV, digital signage, and advertising. Its mission is to enrich on-premise experiences with media technology, where every interaction is elevated and memorable.

From independent local businesses to large national brands — across nearly every industry, including restaurants, bars, retailers, and more — Rockbot provides all the tools and licensed content businesses need. Backed by leading investors including Google and Universal Music Group, Rockbot is the future of out-of-home media. For more information visit www.rockbot.com.

Compensation:

Rockbot takes a market-based approach to pay, and pay may vary depending on your location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

The base compensation band for this role is $95K to $120K, plus equity and benefits for all team members.

Our Values

Accountability: We hold ourselves and those around us accountable. Admit mistakes, learn from them, share information and take ownership.

Curiosity: Test your beliefs proportional to impact, get feedback from others and be proactive. Learn new things. Have a growth mindset and evolve.

Empathy: We all have the ability to understand one another. Let's be better together by practicing empathy and understanding for one another.

Drive: We pursue our mission with relentless tenacity, passion, and positivity.

Ingenuity: We use innovation and imagination to solve tough challenges. We ask why and how quite a bit! We do our best to collaborate to come up with solutions.

Integrity: We trust you to do the right thing and act with integrity and Rockbot core values in mind. We're a team working toward a collective goal.

Rockbot is an Equal Opportunity Employer, but that's just the start. We believe different perspectives help us grow and achieve more. That's why we're dedicated to hiring and developing the most talented and diverse team — which includes individuals with different backgrounds, abilities, identities and experiences.

🚀 About the Role

1. Make Product People a category-defining company in the consulting space. When people think of ride-sharing, they think of Uber; for LLMs, it’s Claude/ChatGPT. For Product, Growth Interim/Fractional support, we want Product People to be top of mind. You’ll own initiatives that get us there: playbooks, knowledge sharing, networking, growth automation, etc.
2. Serve as an Interim Product Manager in mostly post-product market-fit digital-first companies ranging from series B to publicly listed. Some are category leaders and/or leverage the latest tech trends. Others need help getting there. You’ll be driving complex cross-functional initiatives in B2C or B2B products. It can be anything and everything.
3. Solve for the clients AND our company. Prioritize ruthlessly. Make an incredible impact, bring clarity in chaos, execute flawlessly, and fast. Manage three parallel streams internally and externally. You are good at both unglamorous hands-on work and strategy. You understand how deep or wide to go, plus when that’s the case and when it’s not.
4. Communicate a compelling narrative about the product. And each existing or potential feature/capability you manage: "What job/problem does it solve?", "For whom?", "How big is the problem/market?", "What is success?" and why solving this matters in the first place. Understand, share, and shape strategic business context with the client’s leadership team.
5. Effectively manage various groups consisting of strong personalities. Adapt to their communication preferences. Integrate quickly and feel part of any team in days, not weeks. People love working with you and would work with you again, despite you saying “no” to them a lot.  Always come off as friendly, helpful, and accommodating, even when pushing back on irrational demands.
6. Coach the next generation. Train, mentor, and delegate relentlessly to help our Associate Product Managers strengthen their skills. Manage 1-6 people depending on tenure, performance, and career ambitions. Collaborate with 2-3 colleagues daily. Break down complex initiatives into manageable, quantifiable work for the team. We use the teaching hospital method (watch, do it yourself under supervision, teach others to do it).
7. Rinse and repeat. Go on a new mission with a new client or in a new team, new domain, new product, or initiative every 3-6 months. Continue sharpening your edge and actively helping our internal initiatives.

🧠 About You

1. You like Fixing the Mess in a High-ownership, High-visibility Role. Like Marie Kondo, we come in when there’s a mess. Many people go see a doctor too late; so many clients bring external support when there’s already significant damage. You’re unfazed by that and create structure from chaos. You find these adventures exciting and make this the time of your life.
2. Optimism as an Operating System. You have a high-happiness resting point. You handle high-pressure situations and difficult people with timely and composed reactions. Our job is “humans all the way down”. No client wants to bring in a pessimistic, cynical, or attacking consultant. They expect a politely relentless and cheerful style.
3. Driven, Collaborative, Kind, and Direct. People would leave higher-paying jobs to work with you again. You give constructive and immediate feedback to help others grow, accept it graciously, and adapt quickly. Clients you worked with recommend us to others and come back to work with us again.
4. Context Switching Ninja. You learn fast and make quick and solid decisions with incomplete info. We won’t ever have all our clients' context on internal priorities and politics. You can deep dive with engineers, and then switch to explain the business angle to senior leadership.
5. Commercial Leadership. You understand how companies make money and grow, know which levers to pull with a product mindset, and are pragmatic and outcome-oriented.

💡 Leveling and Compensation

The level we offer is determined during the recruitment process based on the skills and knowledge you demonstrate (including Product Management skills and soft skills like presenting, receiving feedback), so we can usually confirm the exact level only after multiple stages such as the Product Challenge and Live Simulation; as a result, regardless of the title you applied for, we may offer a level higher or lower than the one in the job ad. We aim to place candidates where they’re most likely to succeed and have room to grow, so years of PM experience or your title in the previous roles are not deciding factors since titles and role scope vary widely across companies. For more details, check our Level Expectations.

Your salary is determined by the Level (L1-L8) set during the recruitment process, the Location Cluster your country of tax residence is in, and tenure within the role. We also have Quarterly Bonuses (Uncapped) and a Yearly Profit Participation Pool. For example, all PMs (L4) in Location Cluster 2 (Greece, Croatia, etc) will have the same salary, and it will be different from that of L4s in Location Cluster 1 (Germany, Sweden, etc). See our transparent salaries. 

Director, Revenue Operations

About Plooto

Plooto is a Canada-born fintech company on a mission to give small and mid-sized businesses the financial power to succeed on their own terms. We make payments secure, accurate, and stress-free so businesses and their accountants can spend less time in the books, confidently manage cash flow, and make smarter decisions every day. We’re a team that builds with integrity, agility, and heart, and we’re looking for customer-minded pros who share our passion to join us as we scale.

Director of Revenue Operations

We’re looking for a Director of Revenue Operations to build and scale the systems, processes, and insights that power our go-to-market engine. This role sits at the center of Sales, Marketing, Customer Success, and Finance—driving alignment, improving performance, and enabling predictable, scalable revenue growth as Plooto continues to grow.

You’ll bring structure to how we operate, clarity to how we measure success, and momentum to how we execute. You’ll also play a key role in modernizing how we work, leveraging AI and automation to make our GTM teams faster, smarter, and more effective.

What You’ll Do

• Own and optimize the end-to-end revenue engine across Marketing and Sales - from lead to close to expansion and retention
• Build and optimize a hybrid product-led and sales-supported growth model - ensuring a smooth experience between in-product conversion and rep-led or channel-driven sales where needed
• Drive forecasting, pipeline management, and reporting to improve predictability and decision-making
• Partner with GTM leaders to define targets, KPIs, and performance frameworks that align to company goals
• Build and scale revenue processes that are efficient, repeatable, and adaptable as we grow
• Improve data quality, visibility, and accessibility across the funnel to enable better insights and faster decisions
• Lead CRM (Salesforce) strategy, governance, and ongoing optimization
• Own and evolve the revenue tech stack, ensuring systems are integrated, scalable, and delivering real value
• Identify and implement automation and AI-driven solutions to increase efficiency, improve accuracy, and unlock new capabilities across GTM teams
• Support strategic planning, including annual planning, territory design, and capacity modeling
• Analyze performance trends and deliver clear, actionable recommendations to leadership
• Build and lead a high-performing RevOps function as the company scales

How You Work

• AI-native operator: You don’t just use AI, but you rethink how work gets done with it. You’ve implemented AI to automate workflows, enhance decision-making, enrich data, or unlock new insights. You can point to specific examples where AI meaningfully improved speed, quality, or revenue outcomes.
• Deeply collaborative partnerships: You approach RevOps as both a strategic and service function. You listen first, understand the real problem, and work alongside stakeholders to design the right solution. You build trust through partnership and consistently elevate the teams around you.
• Systems thinker with a bias for action: You see how tools, data, and processes connect—but you don’t over-engineer. You prioritize what matters, move quickly, and iterate as you go.

What You Bring

• 7–10+ years of experience in Revenue Operations, Sales Operations, or GTM Strategy
• Experience in a high-growth SaaS environment (fintech experience is a major plus)
• Hands-on experience owning and optimizing a modern revenue tech stack
• Proven ability to integrate systems and ensure clean, reliable data flows across the funnel
• Demonstrated experience applying AI and automation to improve GTM performance (e.g., forecasting accuracy, pipeline generation, sales productivity, customer expansion)
• Strong expertise in forecasting models, dashboards, and reporting frameworks
• Deep understanding of funnel metrics, pipeline dynamics, and revenue drivers
• Strong analytical skills, with experience using SQL, BI tools, or data platforms (preferred)
• Track record of driving cross-functional alignment and influencing senior leaders
• Experience building or scaling RevOps processes in a growing organization
• Excellent communication skills - able to translate complex data into clear, actionable business insights
• Bachelor’s degree in Business, Finance, Analytics, or a related field (MBA or relevant certifications are a plus)

Why Become a Plootonian?

If you’re looking to make a meaningful impact, look no further. We’re transforming the payments space in North America by delivering an unrivalled product experience to solve a real and pressing problem for SMBs.

The biggest reason small businesses fail is poor financial management and cash flow — and Plooto fixes that. We have strong product-market fit, a massive opportunity ahead, and the backing of experienced fintech leaders.

You’ll join a team that cares deeply about customer impact, takes pride in our craft, and moves with urgency. We’re just getting started — and you’ll help shape the next chapter of our growth story.

Join Plooto and be part of a mission that matters.

What We Value

• Curiosity and a drive to continuously improve how work gets done
• Ownership and accountability—you follow through and deliver results
• Thoughtful, intentional execution over unnecessary complexity
• A genuine desire to help teams succeed and perform at their best

Show Us

We care deeply about how you think and operate.

Be ready to share specific examples of how you’ve used AI to meaningfully improve a go-to-market workflow, decision, or outcome—and how you partnered with stakeholders to make it successful.

Equal Opportunity & Accessibility

We are an equal opportunity employer and are committed to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences. Accommodations are available upon request throughout the recruitment and selection process. If you require accommodation, please contact us at HR@plooto.com.

AI in Hiring

We may use technology, including artificial intelligence, to assist in the screening, assessment, or selection of applicants. These tools are used to support fair and consistent hiring practices.

Applicant Privacy & Process

We thank all applicants for their interest; however, only those selected for further consideration will be contacted. There is one vacant role open for this position.

The Regional Account Executive (ENT) (LATAM) position is responsible for acquiring new logos and upselling our existing Enterprise-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

Responsibilities:

• Acquire Enterprise-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.
• Promote and sell KnowBe4’s range of products to existing customers to meet and exceed Enterprise monthly cross sale and expansion sales quota. 
• Build and maintain a pipeline of Enterprise opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.
• Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.
• Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.
• Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.   
• Support in the renewal process where there is an opportunity to grow the account.

Qualifications:

• 3+ years experience selling to Enterprise-sized businesses, required
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Fluent in Spanish
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Growe welcomes those who are excited to:

• Lead the frontend team and drive technical decisions;

• Design and maintain frontend architecture, ensuring high code quality;

• Select, implement, and improve technologies, standards, and best practices;

• Review code and mentor developers;

• Plan tasks and collaborate closely with product, design, and backend teams;

• Optimize interface performance and ensure stability.

We need your professional experience:

• Strong proficiency in JavaScript and TypeScript, with a solid understanding of core language concepts;

• Experience building scalable and maintainable frontend architecture;

• Ability to work without reliance on a specific framework (framework-agnostic mindset);

• Experience with Web APIs, real-time communication (WebSocket/SSE), and API integration;

• Solid understanding of frontend performance, stability, and optimization techniques;

• Experience with code reviews, mentoring, and maintaining code quality standards;

• Experience with SSR or backend-related technologies (e.g., ASP.NET Core / Razor);

• Experience working with high-load systems;

• Familiarity with CI/CD tools (e.g., GitLab CI);

• Previous Tech Lead or leadership experience (nice to have);

• Upper Intermediate level of English.

We appreciate if you have those personal features:

• Strong communication skills and ability to work effectively in a team;

• Leadership mindset with the ability to mentor and support other engineers;

• Strong problem-solving skills and analytical thinking;

• Ability to make technical decisions and take responsibility for them.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Bill, VP of Operations at Customer.io. I'm looking for an Information Security Specialist to join our team.

As our first dedicated InfoSec hire, you'll be the go-to person for securing our organizational systems, data, and operations across a globally distributed, remote-first company. Reporting to the VP of Operations, you'll work closely with IT, Compliance, and Platform Security to protect customer data, maintain our compliance posture, and help the company adopt AI tools thoughtfully and securely. This is a experienced individual contributor role — you'll be hands-on with tooling and policy, not managing a team.

We're a company that embraces AI — we use it in our product and want our team to use it to do their best work. We need someone who sees AI as an opportunity to enable, not just a risk to lock down. You'll help us build practical guardrails that let people move fast with AI while protecting customer data and staying compliant. If your instinct is to ban first and ask questions later, this isn't the right fit. If you get excited about figuring out how to say "yes, and here's how we do it safely" — keep reading.

What we value

• Pragmatic security — You focus on real risk reduction, not perfection, and avoid slowing the business down unnecessarily.
• Enablement over restriction — You default to “yes, if…” and help teams adopt tools like AI safely and confidently.
• Ownership and autonomy — You take responsibility for your domain and can operate independently in a fast-moving environment.
• Clarity and usability — You create policies and guidance that are simple, practical, and actually followed.
• Cross-functional partnership — You build trust and work effectively across IT, Engineering, Legal, and GTM teams.
• Curiosity and adaptability — You stay current on evolving threats, especially in AI and SaaS environments.
• Calm under pressure — You bring structure and clear thinking during incidents and audits.
• High standards, right-sized — You balance quality with speed and scale appropriately for a growing company.

What you’ll do

• AI Governance & Enablement — Develop and maintain a practical framework for evaluating, approving, and securely deploying AI tools across the organization. Assess data exposure risks, establish acceptable use guidelines, and help teams adopt AI confidently — not fearfully.
• Vulnerability Management — Own our vulnerability management program — scanning, triaging, coordinating remediation, and tracking resolution across infrastructure, applications, and endpoints.
• Compliance — Support and improve our compliance posture (SOC 2, ISO 27001), including evidence collection, control monitoring, and audit support. Ensure AI usage aligns with our regulatory and contractual obligations.
• Incident Response — Lead security incident response — investigate alerts, coordinate containment, document root causes, and drive improvements.
• Security Tooling — Manage and tune security tooling (EDR, SIEM/logging, DLP, email security, identity and access management controls).
• Vendor & Third-Party Risk — Conduct security reviews of third-party vendors, SaaS integrations, and AI services — evaluating data handling, model training policies, and privacy commitments.
• Policy & Standards — Develop and maintain security policies, standards, and runbooks that are practical and right-sized for our environment — including clear, usable AI usage policies that people actually follow.
• Application Security Partnership — Partner with Platform Security and Engineering on application security topics — advising on secure architecture, reviewing configurations, and supporting penetration testing efforts.
• Security Awareness — Drive security awareness initiatives — phishing simulations, training programs, AI literacy education, and ongoing guidance for the team.
• Threat Intelligence — Monitor and assess emerging threats (including AI-driven attack vectors), and translate them into actionable recommendations for leadership.

What we're looking for

• 7+ years of experience in information security, cybersecurity, or a related technical discipline.
• A pragmatic, enabling mindset toward AI — you understand the risks but you're not reflexively restrictive. You've thought critically about how organizations can use AI tools like LLMs, coding assistants, and automation responsibly.
• Hands-on experience with compliance frameworks (SOC 2, ISO 27001) — you've been through audits and know how to keep controls healthy.
• Strong knowledge of cloud security fundamentals (AWS, GCP, or similar), endpoint protection, and identity/access management.
• Experience with security tooling — EDR, SIEM, vulnerability scanners, DLP, and email security platforms.
• Solid understanding of incident response processes and the ability to stay calm under pressure.
• Familiarity with SaaS environments, remote-first operations, and the security challenges that come with them.
• Strong written communication skills — you can write a clear policy, a concise incident report, and a Slack message that people actually read.
• Self-starter mentality — you're comfortable working autonomously and prioritizing across competing demands.
• Experience evaluating AI/ML tools for data privacy and security risks is a strong plus.
• Experience in vendor risk assessment and third-party security reviews.
• Security certifications (CISSP, CISM, CompTIA Security+, or similar) are a plus but not required.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $151,000 to $170,000 (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute call with Recruiter
• 45-minute video call with Hiring Manager
• 3 x 30-minute video calls with Cross-Functional Partners (IT, Compliance, Platform Security)
• 45-minute Case & Case Review Call with Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

Position Summary:

The Senior Manager, Quality Assurance, Drug Product focus, will report to the Director, Quality Assurance. The Senior Manager is responsible for collaborating with cross-functional teams and external partners to ensure both clinical and commercial Drug Products and Devices meet regulatory requirements and internal Vera standards.

Responsibilities:

• Responsible for quality oversight of biologics sterile drug product (DP) manufacturing and combination products, including design control and Design History File (DHF) requirements.
• Responsible for implementing strategies and tactics to promote and maintain GxP compliance.
• Lead quality aspects of and provide quality support on DP tech transfers.
• Liaise with CMO Quality partners to communicate QA policy and procedures.
• Collaborate with contract manufacturers and internal stakeholders to address deviations/ investigations and compliance issues.
• Responsible for material disposition of commercial and clinical DP/ combination products.
• Review executed batch records and associated documentation for material disposition.
• Review and approve GMP documentation such as master batch records, deviations, change controls, specifications, and various other protocol and reports to support GMP production.
• Review and approve validation protocols and reports such as process validation, shipping validation, cleaning validation, etc.
• Provides assistance during both internal and regulatory agency audits as required
  Perform Person-in-Plant duties, as required.
• Participate in Material Review Board as required.
• Helps define and implement appropriate quality standards/specification, methods, systems, and metrics for clinical and commercial quality operations.
• Act as the Quality representative on assigned product teams to advocate compliance and quality assurance.
• Lead for Quality Agreement with external partners.
• Support product lifecycle and continued process verification.
• Availability for 10-20% travel, both domestically and internationally.

Qualifications:

• Bachelor’s degree in biomedical engineering, chemical engineering, pharmaceutical sciences, or a related field. Advanced degree preferred.
• Minimum 10+ years of experience in a GMP Quality, Compliance, and/or Regulatory setting.
• Minimum 6+ years in a GMP QA role, with a preference for direct experience in biologics sterile DP manufacturing/aseptic processing including vials and prefilled syringes/autoinjectors.
• Excellent written and verbal communication skills, including a demonstrated ability to effectively communicate in a project team environment, within department, among functional groups and among external collaborators.
• Innovative skills with problem solving and peer influence.
• In-depth knowledge of FDA, ISO, EMA, GMP and ICH quality systems and regulatory requirements.
• Experience of working with external partners.
• Strong attention to detail is a must.
• Excellent interpersonal, written and oral communication skills.
• Outstanding organizational skills.
• Ability to operate in a fast-paced, multi-disciplinary industrial environment.
• Capable and comfortable with normally receiving no instructions on routine work and general instructions on new assignments.
• Familiar with global medical device/combination products standards such as 21 CFR Parts 803, 806, and 820, ISO 13485, and EU MDR is a plus.

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

A Once-in-a-Lifetime Brand Transformation Opportunity

SimpliSafe is entering one of the most pivotal moments in our history. A new enterprise-wide segmentation study is about to redefine our core customer, reshape our product roadmap, and unlock the next decade of growth. At the same time, we are evolving the narrative, identity, and advertising approach of one of the most trusted brands in home security.

We’re looking for a VP of Brand & Creative to lead this true before-and-after transformation — architecting a modern brand platform, elevating our creative performance, and building a high-impact storytelling engine that drives measurable business results.

If you have led brand and creative reinvention at scale and are energized by transforming a beloved consumer brand during a moment of inflection, this is the role.

What You’ll Own

Brand Strategy & Transformation

• Lead SimpliSafe through a historic brand evolution informed by fresh segmentation insights and a new long-term consumer target.
• Redefine our positioning, narrative, architecture, and messaging hierarchy — creating a brand platform that delivers clear, measurable improvements in performance.
• Shape the strategic identity and voice of a beloved national brand during a rare moment of reinvention.

Creative Leadership & Performance

• Oversee a creative transformation that modernizes how SimpliSafe communicates across campaigns, performance media, lifecycle, packaging, retail, and CX.
• Build a performance-driven creative engine grounded in A/B testing, champion–challenger frameworks, and disciplined experimentation.
• Bring a track record of driving growth inflection at scale through creative excellence and rigorous testing.

Product Marketing

• Partner with Product as segmentation unlocks a ground-up product roadmap transformation, influencing what we build and how we tell the story.
• Lead cross-channel product narrative development that strengthens relevance, differentiation, and conversion.

Cross-Functional Leadership

• Align Growth, Product, CX, PR, and Data around a unified brand strategy and refreshed customer narrative.
• Ensure our brand and creative transformation shows up in performance metrics across the full funnel.

What You Bring

• 12+ years leading brand, creative, product marketing, or integrated marketing teams within online businesses — ideally in subscription, consumer tech, or omnichannel environments where digital, retail, and physical experiences intersect.
• Demonstrated success leading brand and creative transformation at companies spending at scale, with clear before-and-after business results tied directly to your efforts.
• A proven track record of producing quantifiable, high-performing campaigns using A/B testing, champion–challenger experimentation, and data-driven optimization.
• Exceptional strategic instincts and narrative development skills; able to translate insights into powerful, performance-driving storytelling.
• Executive presence and influence skills suitable for guiding cross-functional teams through transformational change.
• A strong balance of creative leadership, analytical rigor, and operational discipline — able to inspire big thinking while ensuring measurable outcomes.

Why SimpliSafe?

• You’ll be shaping the next chapter of a nationally recognized, mission-driven brand during a rare, high-impact moment. You’ll have the mandate, insights, resources, and cross-functional partnership required to drive transformation — and the opportunity to leave a defining imprint on a business millions of households rely on.
• This is your chance to build the after version of SimpliSafe.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $270,000 to $290,000.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors. 

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

Summary

Location: Remote (candidates must be based in or able to work within Eastern Time hours)

Contract length: 6 months 

We are looking for a Program Delivery Coordinator to join our Program Strategy & Delivery team, reporting to the Online Strategic Projects Lead in the Fundraising department. This is a coordination and execution-focused role that keeps our team's projects moving efficiently. We seek someone who will own the systems, documentation, and operational follow-through that make delivery reliable. You will be the connective tissue that holds information together on our team and in support of Fundraising, ensures nothing falls through the cracks, and makes it easy for others to do their best work. This role is a strong fit for someone who is highly organized, takes genuine pride in clean systems, and finds satisfaction in making complex work feel manageable. 

Team Context

The Program Strategy & Delivery team is a small, cross-functional team embedded within Online Fundraising. We serve as the connective layer between strategy and execution — keeping high-priority initiatives moving, improving coordination across teams, and ensuring that progress is visible and accountable. Our work spans project management, forecasting support, OKR reporting, and operational process design.

The Coordinator role is designed to assist with project management by owning the operational and administrative layer that supports good project management.

You are responsible for:

Keeping project infrastructure organized and current

• Maintain and update Asana boards so that project status, owners, and timelines are always accurate.
• Flag when tasks are overdue, owners are unclear, or dependencies are at risk.
• Identify opportunities to improve how we use Asana and propose changes.
• Organize and maintain shared documentation in Google Drive so information is easy to find.

Supporting meeting and communication logistics

• Schedule follow-up meetings and send calendar invites on behalf of the team.
• Take and distribute clear, actionable meeting notes.
• Send documents, trackers, and updates to stakeholders as directed.
• Manage routine team communications and follow-up reminders.

Owning recurring operational tasks

• Run established processes once they are set up and documented, including intake workflows, reporting cadences, and team templates.
• Maintain our library of project templates and ensure they stay current.
• Support OKR reporting logistics, including collecting updates and formatting for distribution.
• Assist with coordination across teams on assigned deliverables.

Contributing to a high-functioning team

• Bring a detail-oriented eye to everything you touch: catching errors, inconsistencies, and gaps before they become problems.
• Ask good questions when something is unclear rather than guessing.
• Look for ways to make recurring and process-related work more efficient over time.
• Support a team culture of clarity, accountability, and continuous improvement.

The right person is better than the right set of experiences. These are the traits we’ve identified that make great additions to our team so far.

Skills and Experience:

• 2–3 years of experience in a coordination, operations, or project support role.
• Background in non-profit or tech sectors; ideally with experience in fundraising.
• Strong organizational skills with genuine attention to detail.
• Comfort managing multiple moving pieces at once without losing track of any of them.
• Clear, professional written communication.
• Experience with project management or task-tracking tools (Asana, Jira, Monday, or similar)
• Proactive follow-through. 

Qualities that are important to us:

• Attention to detail
• Thorough communication
• Orientation toward action
• Data-driven adaptability
• Collaboration
• Team building
• Sound judgment
• Ability to operate independently
• Diplomacy

Additionally, we’d love it if you have:

• Experience working in an international organization that has a distributed workforce. 
• Experience working within a movement with strong culture and values.
• Experience working with online communities, particularly as part of the free culture movement.
• Fluency in languages other than English.
• Experience contributing to Wikipedia and the other Wikimedia projects.
• Global perspective, with significant experience living or working internationally.
• Experience supporting a team through a period of growth or change.
• Bonus for PMP Certification.

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries*. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$35.59/hr  to US$ 54.45/hr with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

*Please note that we are currently able to hire in the following:
US States: Arizona, California, Colorado, Connecticut, District of Columbia*, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico*, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming (*US Territory or Federal District)

Countries: Brazil, Canada, Colombia, France, Germany, Ghana, India, Indonesia, Italy, Kenya*, Mexico, Morocco, Netherlands, Poland, Singapore*, South Africa, Spain, Switzerland and the United Kingdom. Our non-US employees are hired through a local third party Employer of Record (EOR) and must have current work authorization in their location. (*citizens/permanent residents only)

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

More information

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Wikimedia 2030

About Freestar:

Freestar engineers cutting-edge monetization solutions for websites and apps. By combining industry-leading technology, data, and massive scale, we enable busy publishers to seamlessly maximize revenue while freeing themselves of the hassles of ad operations. Publishers then have more time to do what they do best: create content.

Job Description:

The Customer Success Manager acts as the primary technical advisor and strategic partner to our publishers. The ideal candidate will have a deep understanding of the advertising technology and programmatic landscape and a passion for solving complex challenges. You will focus on the long-term technical health and optimization of our clients' accounts, ensuring their ad stack is optimized for maximum yield and that all technical hurdles are swiftly identified and resolved by the appropriate internal teams.

Responsibilities:

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
• Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
• Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
• Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
• Partner with the Support and Yield teams as necessary for escalations.
• Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs.
• Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
• Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
• Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
• Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

Qualifications:

• 3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem.
• Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
• Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.
• Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification.
• Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).
• Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.

We’d also like to see:

• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Exceptional problem-solving and analytical skills, with the ability to navigate nuanced technical challenges under pressure.
• Strong work ethic and a drive to see technical projects through to completion.
• Collaborative and proactive team player with a proven ability to take initiative and provide strategic support to cross-functional partners. 
• Ability to thrive in a fast-paced, competitive environment, managing multiple priorities across various publisher accounts.
• Confidence and expertise to lead technical calls with clients and internal stakeholders.
• A passion for technology and a desire to stay on the cutting edge of the AdTech industry.

What you can expect in return:

• Full-Time, Salaried Position
• Fully remote company with collaborative asynchronous teamwork 
• Mentorship, continuing education, and professional development opportunities
• The opportunity to drive success alongside some of the top publishers in the world

Freestar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

This role is not eligible for visa sponsorship

About Freestar

Freestar helps publishers maximize revenue through best-in-class ad monetization technology and data-driven yield strategy. Our Yield Managers are the analytical engines behind that success. They uncover insights, drive optimizations, and turn data into meaningful outcomes for both individual publishers and our broader network.

Position Overview

We’re looking for a data-savvy detail-oriented Yield Manager who thrives on solving complex problems and making sense of data. This is a highly analytical role that works closely with cross-functional teams to uncover monetization opportunities, lead investigations into yield performance, identify issues affecting publisher success, and partners with internal teams on strategic initiatives. You will provide both proactive insights on network-level performance and trends while also serving as the escalation resource for publisher-facing teams around yield optimization and strategy. 

Key Responsibilities

• Analyze publisher and network-level performance data to uncover trends, inefficiencies, and revenue growth opportunities.
• Translate complex data into clear actionable insights and produce yield optimization plans for publishers and Customer Success Managers.
• Diagnose and resolve performance issues, identifying root causes of revenue fluctuations and guiding teams to solutions.
• Develop and validate hypotheses on monetization strategies; measure and communicate results through concise, data-driven reporting.
• Lead or support macro-level strategic yield initiatives that advance network-wide optimizations and revenue growth.
• Serve as an escalation point for advanced yield inquiries and collaborate on strategic projects that improve publisher performance.
• Collaborate cross-functionally with Data Science, Product, and Engineering teams to continually improve auction mechanics, floor pricing models, ad product development, and ad layout strategies.
• Enhance analytics frameworks and tools by partnering with internal teams, refining dashboards, and creating standard methodologies for performance measurement.
• Support pre-sales and onboarding, using analytical insights to assess revenue potential and design optimal ad layouts.
• Monitor alerts and coordinate with Customer Success, Demand and Support teams to resolve issues before they affect revenue.
• Collaborate cross-functionally on A/B testing to support Yield-related experiments, and provide analyses to quantify lift and inform broader adoption.

Required Skills & Experience

• 1+ years in ad tech, yield optimization, programmatic operations, or data analytics; preferably at a digital publisher or ad management company.
• Experience working with Looker or other BI visual reporting tools.
• Strong command of Google Ad Manager (GAM), Google Analytics, Prebid, and header bidding environments.
• Prior experience in publisher monetization, yield management, or revenue optimization.
• Ability to analyze auction metrics (eCPM, RPM, RPS, fill rate, latency) and turn insights into measurable actions.
• Working knowledge of site performance tools (e.g., Chrome Console, Professor Prebid, Google Lighthouse, WebPageTest) and understanding of user experience tradeoffs in monetization.
• Excellent verbal and written communication skills; comfortable presenting complex ideas to both technical and non-technical stakeholders.
• Ability to translate technical or statistical findings into clear business insights.
• Excellent problem-solving, time management, and prioritization skills in a fast-paced environment.

Preferred Qualifications

• Proficiency in SQL and comfort working with large complex datasets.
• Understanding of machine learning or statistical modeling approaches.
• Exposure to programmatic performance analysis, demand-side bidding methodologies, and AB testing frameworks.
• Proactive, resourceful, and self-motivated; possesses intellectual curiosity and the drive to independently explore and solve problems.
• Adaptable and comfortable wearing many hats in a rapidly changing industry and company setting.

Personality & Working Style

• Relentlessly curious, analytical thinker who loves finding clarity in complex data.
• Able to balance micro-level deep dives with macro-level pattern recognition.
• Persuasive and confident in presenting findings to cross-functional partners.
• Adaptable, proactive, and eager to take ownership from insight to execution.

Why Freestar

• Highly collaborative, data-obsessed culture with growth opportunities across analytics, product, and strategy tracks.
• Access to cutting-edge monetization data and tech stack at scale.
• Competitive compensation and benefits.
• A supportive environment where ideas, experimentation, and continuous learning are valued.

About the Role
We are seeking GTM Engineering interns to join our team for 6-12 months, with the opportunity to become a full-time team member afterwards pending performance. Interns will work closely with our GTM team on automating workflows and designing demos for client prospects. Interns will have an opportunity to work with cutting-edge AI technology and to be part of a dynamic and innovative team.

What you will be working on Weekly Basis

• Build and iterate on AI-powered go-to-market tools that help Safari AI scale outreach and accelerate deals
• Develop solutions that are robust across customer contexts: varying industries, use cases, and stages of the sales funnel, ensuring a consistent and compelling prospect experience
• Work with a growing team of sales, marketing, and product engineers to ship GTM experiments quickly and feed learnings back into the product roadmap
• Design and maintain the systems, templates, and data pipelines that power outbound sequences, lead nurturing flows, and customer onboarding
• Build and maintain AI-driven prospect research and account-scoring pipelines that surface high-fit venues (stadiums, theme parks, retail, cruise, ski) and enrich them with operational signals (camera count, footprint, parent org, tech stack)
• Develop vertical-specific demo environments and ROI calculators that translate Safari AI's computer vision outputs (queue times, dwell, occupancy, conversion) into language and metrics each buyer persona cares about
• Operate the outbound infrastructure stack — sending platform, CRM, enrichment, and reply-handling agents — and continuously tune deliverability, persona logic, and conversation state machines based on live performance data

Requirement for the Role

• Only students who can commit 6 months (2026/04-2027/01) will be screened
• Senior undergraduate or graduate school students in computer science or relevant field with exposure to classic and modern computer vision and machine learning techniques
• Excellent written and verbal communication skills
• Self-motivated, critical thinking and enthusiastic in solving real-world problems
• Experience with public cloud such as GCP, Azure or AWS
• Ability to design, implement, present, and operate independently without oversight
• Good business insight and exceptional analytical skills
• Comfortable wiring together modern GTM tooling (HubSpot, SmartLead/Instantly, Clay, Apollo, Zapier/n8n, Notion) and writing light Python or TypeScript to glue systems together
• Hands-on experience prompting and orchestrating LLM APIs (Anthropic, OpenAI) for production use cases — not just chat, but agents, classification, and structured output
• Working knowledge of SQL and at least one data warehouse or relational DB (PostgreSQL, BigQuery, Snowflake)

Nice to Have's

• Experiences in startup environment
• Exposure to B2B enterprise sales motions, especially with non-technical buyers in physical-venue industries (sports, hospitality, retail, attractions)
• Familiarity with computer vision concepts and the operational realities of CCTV/IP camera deployments
• Prior work building internal tools, dashboards, or AI agents that were actually adopted by a non-engineering team

What Safari AI Offers

• An opportunity to shape an early-stage AI startup and revolutionize how businesses get data and make decisions
• Professional growth at a fast-growing, venture-funded startup with a proven founder and leadership team