About this Middle RAF Operations Specialist role at GR8 Tech
GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why this role exists:
This role exists to protect our platform's ecosystem from financial and operational threat actors in real-time. You’ll help us maintain business integrity and user trust by owning the end-to-end evaluation of fraud signals and executing decisive risk mitigation across Sports, Casino, Payments, and KYC domains.
What you’ll drive:
Discovery & Decisions
- Interpret complex alerts, rule triggers, and risk model outputs to assess user context accurately.
- Apply internal logic and scoring rules independently to determine precise case outcomes.
- Identify, tag, and document unusual fraud patterns or edge cases to improve predictive logic.
Delivery & Execution
- Process high-volume risk signals in real-time, executing swift actions including limits, verification loops, or account blockings.
- Handle ticket queues related to fraud suspicions, validating bet, payout, and bonus behavior.
- Maintain structured, audit-ready case notes and documentation to support future retrospectives.
- Operate and stress-test the internal RAF toolset, reporting bugs, operational frictions, or logic gaps.
Stakeholder & Cross-Team Collaboration
- Communicate risk findings and critical case details to Payments, Trading, and Compliance teams clearly and constructively.
- Contribute regularly to the shared team knowledge base regarding new rules, tags, and fraud scenarios.
- Assist and mentor junior colleagues on operational nuances and daily queue management.
What makes you a GR8 fit:
Must-Have:
- 3+ years of experience in fraud detection, risk management, or investigations (ideally within online casino/sportsbook environments).
- Strong foundational knowledge of fraud, bonus abuse, and risk patterns in online gaming.
- Proven autonomy in alert-based fraud detection systems—you can handle a wide queue independently.
- Proficiency with operational UI, API-based risk tools, and analytics systems.
- Upper-Intermediate English level for clear, structured cross-team communication and audit documentation.
- High psychological resilience and accountability when making high-stakes decisions under tight SLAs.
Nice-to-Have:
- Experience participating in User Acceptance Testing (UAT) or beta tool rollouts.
- Familiarity with online casino compliance standards and integrity frameworks.
- Basic understanding of data queries (e.g., SQL) to pull and analyze transactional patterns.
Why you’ll love working here:
Benefits Cafeteria — annual budget you allocate to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- Paid maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited sick leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + growth programs.
Our culture & core values:
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
