ServiceNow Practice Strategist -Telecom

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Come join our Crew!

The Role

As a ServiceNow Practice Strategist, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Practice Strategist is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers’ skill set.  As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Practice Strategist will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. The candidate will join an existing team working within the US and Canada.

Your Impact

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer 
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations

 Your Experience

• Deep understanding of Telecom systems, processes and industry standards and practices.
• 8-12 years’ experience at a SaaS, PaaS, or Enterprise Software Development Company.
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
• Deep experience with TSM, TNI, ITSM, FSM on the ServiceNow Platform, experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.).
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience implementing systems using the Agile/Scrum methodology

Education:

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience

Certifications:

• ServiceNow Certified System Administrator (CSA) desired.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Micro-certs, nice to have!

This position may require occasional travel, both domestic and international, as part of the job responsibilities.

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

The TMF Manager will report to the Executive Director, Clinical Quality Assurance and will support the quality and integrity of the Trial Master File (TMF) and electronic Trial Master File (eTMF) across clinical programs. This role helps ensure clinical trial documentation is complete, accurate, and maintained in accordance with regulatory requirements and industry standards throughout the clinical trial lifecycle.

The Clinical Quality Assurance organization partners with Clinical Development and cross-functional stakeholders to promote and maintain high-quality clinical research practices across the drug development lifecycle. The function provides independent oversight to ensure clinical trials are conducted in compliance with global regulatory requirements and that the organization maintains continuous inspection readiness.

This role provides oversight of Trial Master File management to ensure clinical trial documentation is organized, complete, and maintained in a state of continuous inspection readiness for our Vera studies. The individual partners with study teams, functional document owners, and system users to monitor TMF health, identify documentation gaps, and support effective TMF management throughout the lifecycle of clinical studies.

The position also serves as the eTMF system administrator and collaborates with Clinical Quality Assurance leadership to support system governance, implement improvements through appropriate change control processes, and provide training and guidance to study teams and functional stakeholders.

The role operates with a high degree of independence in monitoring TMF quality and completeness while working closely with cross-functional teams to ensure documentation practices align with regulatory expectations and organizational procedures.

Responsibilities:

• Provide oversight of Trial Master File management across clinical development programs and functions. The position partners closely with Clinical Operations, Clinical Supply Chain, Data Management, Pharmacovigilance, Regulatory Affairs, and other development functions to ensure essential clinical documentation is appropriately maintained within the TMF. Partner with study teams, functional document owners, and system users to facilitate periodic TMF health discussions and ensure alignment on TMF quality and completeness expectations.
• Interface with CROs and external vendors responsible for TMF activities and contributes to maintaining TMF inspection readiness across the organization. In addition, the position supports TMF lifecycle activities including study start-up planning, ongoing TMF maintenance, study closeout, and TMF archival in accordance with regulatory and company retention requirements.
• Contribute to establishing and maintaining consistent TMF management practices across studies and programs to support alignment with regulatory expectations and industry best practices.
• Conduct routine TMF health reviews and collaborate with study teams and document content owners to identify documentation gaps and ensure appropriate remediation.
• Oversee quality, completeness, and timeliness of Trial Master File (TMF/eTMF) documentation across clinical studies, ensuring appropriate governance of TMF practices across study teams and functional document owners.
• Develop and track eTMF metrics for studies and communicate trends or issues identified to study teams and management
• Serve as the eTMF system administrator, supporting user access management, system configuration support, troubleshooting, and ongoing optimization of system functionality to support TMF quality and inspection readiness.
• Support regulatory inspections and internal audits involving TMF records and management, including providing eTMF navigation and demonstration of TMF document structure and audit trail traceability.
• Collaborate with the Head of Clinical Quality Assurance and system users to identify opportunities to improve TMF processes, system functionality, and inspection readiness practices.
• Work with the eTMF system owner and IT or system support teams to implement system improvements in accordance with required change control and validation procedures.

 Qualifications:

• Bachelor’s degree plus 8 Years experience in life sciences, pharmacy, or related scientific discipline or commensurate work experience managing TMFs.
• Pharmaceutical, biotechnology, or CRO experience with direct involvement in Trial Master File management desired.
• Strong knowledge of regulatory requirements and industry expectations related to clinical trial documentation and Trial Master File management.
• Trial Master File (TMF) oversight and electronic TMF systems.
• Clinical trial documentation requirements and the TMF Reference Model.
• TMF health review and document completeness monitoring.
• Regulatory inspection readiness and inspection support.
• Cross-functional collaboration with clinical development functions.
• Working knowledge of global Good Clinical Practice (GCP) requirements and regulatory expectations for clinical trial documentation.
• Experience contributing to:
  • TMF process improvement initiatives
  • eTMF system administration or system governance
  • TMF metrics development and monitoring
  • TMF closeout and archival processes
• Experience working with CROs or vendors responsible for TMF activities.

About OpenSesame

OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.

Learn more: www.opensesame.com/about

About the Team

At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.

About the Role

We’re seeking a motivated and detail-oriented Associate Business Systems Administrator to support our Salesforce platform and other core business systems. This is a great opportunity for someone eager to grow their technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem.

As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.

Performance Objectives: 

Within 30 Days:

• Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
• Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments.
• Complete routine administration tasks within 2 business days and process at least 5 minor system modifications.

Within 60 Days:

• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
• Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
• Document and update system changes within 48 hours to ensure alignment with business processes.

Within 90 Days:

• Develop a standardized set of training materials and best practice guidelines for end users.
• Conduct at least one training session to improve adoption and efficiency.
• Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days.
• Participate in at least one significant process improvement that enhances system efficiency.

Within 120 Days: 

• Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices.
• Work toward Salesforce Administrator certification, demonstrating a commitment to professional development.

Tech Stack

• Salesforce
• CPQ
• Jira/Confluence
• Ringlead
• Make
• Gong
• Celigo

Location: This is a remote-first role, but candidates must be located in regions that allow for significant overlap with U.S. time zones.

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. For more information on our Diversity, Equity, and Inclusion initiatives, click here.

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation.

We Care About Your Security: We’ve been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us, thank you for staying vigilant.

About the Role 

We’re looking for a highly motivated, analytical Sales Operations Specialist to join our growing team. This role sits within Revenue Operations and partners closely with Sales, Sales Enablement, Marketing, IT, Finance, and Customer Experience to improve operational efficiency, strengthen data integrity, and scale our revenue systems. You’ll be a hands-on Salesforce power user/admin who also loves connecting systems, improving processes, and applying automation/AI to help teams sell smarter. 

This is an ideal role for someone who is detail-oriented, curious, and eager to build best-in-class workflows and reporting across a modern GTM tech stack. 

What You’ll Do  

Lead CRM Data Hygiene & Governance 

• Drive ongoing data hygiene efforts including de-duplication, enrichment, lifecycle management, and compliance. 
• Establish and maintain data standards, field definitions, and operational guardrails in partnership with cross-functional teams. 
• Ensure pricing, products, and contract-related records are accurate and accessible for leadership. 

Drive CRM, Automation, and AI Improvements that Move the Needle 

• Support Salesforce workflows, automations, and user experiences that increase seller productivity and data quality. 
• Identify high-impact opportunities for AI-enabled enhancements (e.g., routing, enrichment, activity capture, pipeline hygiene, forecasting support). 
• Partner with stakeholders to translate business needs into scalable system solutions. 
• Support integration troubleshooting, monitoring, and documentation to ensure reliable data flow and clean handoffs between systems. 

Build Reporting, Insights, and Operational Confidence 

• Create and enhance Salesforce reports and dashboards to support pipeline visibility, activity tracking, funnel performance, and operational KPIs. 
• Support BI workflows and stakeholder reporting needs (e.g., Power BI). 
• Collaborate with data teams on data transformations/queries as needed (SQL-heavy environment). 

Project & Change Management + Enablement Partnership 

• Drive planning, prioritization, and delivery of RevOps system projects and enhancements. 
• Partner with Sales Enablement to monitor adoption, launch improvements, and deliver training and communications. 
• Build and maintain process documentation, tool training materials, and integration documentation. 
• Support user onboarding/offboarding across the revenue tech stack and maintain internal knowledge articles. 

Additional Revenue Operations Support 

• Maintain pricing and contract records in Salesforce and systems like LinkSquares (and/or DocuSign). 
• Perform other Revenue Operations and data-related tasks as needed.  

What You’ll Bring (Requirements) 

• 3+ years in a Revenue Operations / Sales Operations function with a focus on systems, process, and business operations. 
• Salesforce Administrator experience (3+ years) including configuration, customization, automations/flows, reports, dashboards, and security/access fundamentals. 
• 1 to 3 years of experience using AI tools (Clay, ChatGPT/Claude) to automate go to market tasks and build agentic workflows.
• Strong working knowledge of Salesforce Sales Cloud (bonus for Revenue Cloud and/or Service Cloud). 
• Strong working knowledge of SQL (comfort writing queries to validate, troubleshoot, and analyze GTM data). 
• Strong proficiency with Excel (advanced formulas, pivot tables, data visualization). 
• Experience supporting and/or owning system integrations (APIs, middleware concepts, data mapping, sync behavior, error handling). 
• Experience with BI and reporting tools such as Power BI (or equivalent). 
• Strong project management skills: scoping, prioritization, documentation, stakeholder alignment, and execution. 
• Excellent interpersonal and communication skills, able to explain technical concepts to non-technical stakeholders. 
• Ability to thrive in a fast-paced environment with multiple priorities and evolving requirements. 
• A builder mindset: curiosity, strong ownership, and a passion for learning new technologies.  

Preferred Qualifications (Nice-to-Have) 

• Experience with Databricks (or modern data platforms/warehouses). 
• Experience with SOQL tooling and admin accelerators (e.g., Salesforce Inspector, Workbench, AppExchange tools). 
• Familiarity with data enrichment and routing best practices.  

What Success Looks Like 

• Salesforce is trusted: cleaner data, fewer duplicates, consistent definitions, and better governance. 
• The revenue tech stack “just works”: integrations are stable, documented, and easy to troubleshoot. 
• Sellers and leaders have clear visibility: dashboards and reporting are adopted and actionable. 

Position Summary

Effectual Cloud Architects are responsible for the technical leadership of Professional Services projects. They partner with Engagement Managers (EMs) to deliver an exceptional experience for customers and the delivery team. Effectual Cloud Architects are “Brand Ambassadors” and are expected to demonstrate Effectual’s experience and expertise through the delivery of high-quality, leading-practice solutions to customers.

A Glimpse into the Daily Routine of a Cloud Architect

Cloud Architects lead delivery teams. On a given day, you may be asked to:

• Design and document a system on AWS to meet customer requirements.
• Meet with a customer or internal team member to troubleshoot, educate, and unblock implementation progress.
• Partner with an Engagement Manager to craft customer communication.
• Gather requirements, document the current state, and educate customers on your solution approach.
• Jump on a pre-sales call to demonstrate Effectual’s expertise and experience to a potential customer.

Soft Skills Required:

• Problem-solving: Ability to define which issues need to be addressed, and the variables that may affect their resolution. Plus the ability to produce solutions that effectively address business and IT issues through technical analysis, troubleshooting, research, evaluation, and communication.
• Consensus building: Discussing with stakeholders and reaching an agreement on the problem and solution. This requires both strong verbal and written communication skills to settle conflicts.
• Leadership: Strong leadership skills are needed to empower employees and IT teams to stay on task and meet deadlines.
• Knowledge: Fluency in developing and using solution architecture frameworks, patterns, and best practices to drive business transformation.

Essential Duties and Responsibilities

• Championing technical excellence by:
  • Driving the implementation of leading practice architecture for assigned clients.
  • Architecting and building solutions in AWS (e.g., Landing Zones, container platforms, application hosting environments, data storage solutions, etc.) using various AWS services like Control Tower, EKS/ECS, S3, Transit Gateway, EC2, etc.
  • Conducting cost-benefit and risk-reward analyses
  • Designing solutions, development and deployment plans, and high-level solution validation processes for execution by delivery teams
  • Being accountable for the overall technical success of client projects
  • Working with technology management to refine project management processes to continually improve technical delivery efficacy.
  • Assisting in prioritizing and sequencing infrastructure projects, supporting project work breakdown activities, helping to remove roadblocks, and collaboratively resolving disagreements related to solution design.
• Fostering continual learning and collaboration by:
  • Serving as a mentor to team members around leading practices
  • Educating clients on solution rationale and leading practices
  • Building consensus amongst all technical stakeholders
• Supporting rigorous project governance and execution through:
  • Meeting with team members daily to review progress.
  • Challenging team members on technical solution approaches and holding them accountable for implementation success.
  • Submit time on assigned projects daily.
• Supporting project delivery team members by:
  • Always operating with transparency
  • Being responsive to requests from team members for information
  • Communicating working preferences and understanding others' working preferences to help develop a high-performing team that operates with respect, effectiveness, and efficiency.

Qualifications

• 5+ years of continual, prior experience working as a Solution Architect, consisting, in parallel, of at least:
  • 3+ years architecting AWS infrastructure.
  • 3+ years building AWS infrastructure, including at least:
    • 1+ year of infrastructure as code experience (Terraform preferred)
    • 1+ year of DevOps toolchain experience (e.g., GitHub, GitLab, AWS Code* Suite)
  • Knowledge of the primary AWS services (EC2, ELB, RDS, Route53 & S3)
  • AWS SysOps Administration experience
  • Security – Working experience with AWS Cloud Security Architecture
  • Strong track record of implementing AWS services in a variety of distributed computing environments
  • Experience facilitating discussions with senior leadership regarding technical/architectural trade-offs, best practices, and risk mitigation
  • Leading highly available and fault-tolerant enterprise and web-scale software deployments
  • Experience managing data center operations, including data assurance, monitoring, alerting and notifications
  • Demonstrated ability to think strategically about business, product, and technical challenges
  • At least one (1) AWS Professional certification
  • Strong working knowledge of leading AWS cloud security practices
  • Proficient in developing Infrastructure-as-Code (e.g., Terraform / AWS CloudFormation)
  • Proficient in coding configuration management tooling (e.g., Ansible, Chef, Puppet, etc.)
  • Proficient in at least one programming/scripting language (e.g., Python, Java, Node, etc.)
  • Demonstrable knowledge of Agile and Waterfall SDLC methodologies
  • Ability to work with multiple clients in parallel.
  • Attention to detail.
  • Exceptional communication and time management

Nice-to-Have Skills and Experience

• Additional AWS certifications (e.g., Developer Associate, SysOps Administrator Associate, Solution Architect Associate, etc.)
• Prior management experience is helpful, even though this is an individual contributor role.
• Container development
• Container orchestration using platforms such as Kubernetes, Docker, AWS EKS, etc.
• Implementing static and dynamic code analysis tools within CI/CD pipelines
• Use code analysis tools such as AWS X-Ray, AppDynamics, Dynatrace, etc.
• Ability to work Eastern Standard Time Zone schedule, but support customers in different regions

Company Offered Benefits

Full-time employees are eligible to participate in our employee benefit programs:

• Medical, dental, and vision health insurances,
• Short-term disability, long-term disability, and life insurance,
• 401 (k) with Company match
• Paid time off (PTO) (120 hours PTO that accrue over one year)
• Paid time off for major holidays (14 days per year)
• These and any other employee benefit offerings are subject to management’s discretion and may change at any time. 

Physical Demands and Work Environment  

The work is generally performed in an office environment.  Physical demands include sitting, keyboarding, verbal communication, and written communication.  Employees are occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. 

Salary Range: $160,000-$185,000

"Salary ranges provided are for informational purposes only and may vary depending on factors such as experience, qualifications, and geographic location. The final salary offer will be determined based on the candidate's skills and alignment with the role requirements.” 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended anytime at the sole discretion of the Employer. Duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Effectual Inc. is an EEO employer and does not discriminate on the basis of any protected classification in its hiring, promoting, or any other job-related opportunity. 

About Sharebite

Sharebite is the leading meal benefits platform built exclusively for companies to feed their employees. Our platform allows employees to order meals from any restaurant while streamlining all of the ordering & billing requirements for the company. Every meal ordered through the Sharebite platform results in a meal donation to local partners like City Harvest and Feeding America to help combat food insecurity. To date, Sharebite has donated over 15 million meals.

The Role

As a Senior Rev Ops / Salesforce Product Owner, you will be a key member of Sharebite’s Growth (Revenue) Operations team, responsible for the stability, scalability, and continuous improvement of our Salesforce platform and the analysis of data within to improve processes and increase ROI. This is a hands-on, business-facing role that combines day-to-day administration with ownership of data quality, process improvement, and internal projects.

You’ll partner closely with Operation and Growth teams. You will lead the initiative to help enforce best practices, maintain high data integrity, and ensure Salesforce remains a reliable and intuitive system for our users. This role is ideal for someone who enjoys operational ownership, problem-solving, and building scalable solutions.

User experience is critical to us. You should enjoy supporting users, designing thoughtful solutions, and translating evolving business needs into clean, maintainable Salesforce configurations.

What You’ll Do

This is a varied business facing role, with the following responsibilities:

• Track KPI's of the Growth Team (i.e. quota attainment, pipeline coverage, etc.)

• Analyze data and work with leadership to improve processes and increase ROI

• Own the ongoing administration, upkeep, and optimization of Salesforce

• Partner with business stakeholders to gather requirements and propose scalable solutions

• Manage user access, licenses, roles, permissions, and security settings

• Maintain ticketing workflows, prioritize requests, and help plan the Salesforce roadmap

• Enforce data hygiene standards and perform regular quality checks

• Configure and maintain Salesforce features including fields, page layouts, record types, automations, dashboards, and reports

• Support internal projects in collaboration with other business teams and leadership

• Provide end-user support, training, and documentation to improve adoption and satisfaction

• Monitor and maintain the health of Salesforce integrations, partner with engineering and other teams on integration-related projects across connected systems, and develop a working understanding of AI and data tools to enrich, consolidate, and improve data quality for reporting and analysis.

Required Skills and Experience

• Bachelor’s degree or equivalent professional experience

• Certified Salesforce Administrator (or actively pursuing)

• 4+ years of hands-on Salesforce administration experience (SFDC)

• Strong working knowledge of Salesforce configuration, security, and data model

• Experience working with ticketing systems and project management tools

• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)

• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, with a focus on flows, improving UX, reporting, and tracking revenue KPI's

• Experience supporting Salesforce integrations and working with adjacent systems

• Experience writing release notes & training guides for the team

• Strong interest in developing data and AI skills to improve data quality, reporting, and operational insights.

At Sharebite, we are committed to providing competitive pay in line with industry and market standards. The base compensation range for this role is $110k - $125k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits, including a daily meal stipend.