Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.  We are hiring for a Senior ServiceNow Software Engineer CSM, FSM & Integration , to join our award-winning Customer team!

• As a ServiceNow Developer supporting CSM/FSM you will be primarily developing customer applications for Work Order management, scheduling and dispatch. 
• Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
• Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
• Interact with technical SMEs to get necessary environment information to support your service map and event work

Your Experience

• Experience with FSM, CSM, & Integrations in ServiceNow
• Comprehension of, and the ability to communicate and implement FSM, CSM & Integrations solutions
• Ability to develop interfaces for each user audience depending on custom application models or Service Portals
• Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
• Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
• Understand Credential less and Credential based Discovery
• Install, configure, and integrate software products from ServiceNow FSM with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
• Ability to prevent duplicate Cis with CI identifiers
• Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
• Knowledge and ability to configure, manage and maintain MID servers
• Proficient in working with command line console for Service Mapping
• Ability to work with and migrate patterns between Environments for Service Mapping
• Proficient in configuring Identification Rules for Service Mapping
• Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com. 

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITOM. The Senior Software Engineer- ITOM is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. 

We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a Senior Software Engineer, you will interface with end-users, IT teams and key stakeholders to gather systems requirements for Integrations
• You will customize ServiceNow applications and facilitate rollout of new applications, module -ITOM (CMDB/ Discovery)
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
• Strong experience with Custom Api & Integrations processes and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services)
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with ITOM and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• ITIL Foundation
• ServiceNow CSA and CAD

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com. 

All applicants must attach a LinkedIn profile with a clear profile picture.

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a Business Process Consultant - HRSD within our Service Delivery organization. The Business Process Consultant is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.  

Your Impact

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Your Experience

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive level workshops
• ServiceNow HRSD Certification

We Take Care of Our People 

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Global Strategist -ServiceNow HRSD

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Come join our Crew!

The Role

NewRocket is hiring a Global Strategist (HRSD).  Our Global Strategists are recognized thought leaders in the market.  They are a key member of our Leadership Team, partnering closely with the Global Strategy Consulting (Advisory) Leader to ensure we develop and share our point of view on the ServiceNow HR - Employee solutions. If you enjoy engaging with clients to understand their needs while sharing our experience and perspective, this just might be the role for you!   

Establish the HR - Employee roadmap of prioritized solutions aligned with NewRocket strategy and Service Now-Global Solutions Framework that differentiate us in the market.  Activate high value, differentiated sales plays by Capability teams within the practice.  Developing our learning curriculum for crew members within the HRSD - Employee center of excellence.  Build external relationships with ServiceNow product and partner enablement teams aligned to the, to ensure we are the leader and go to from the ServiceNow perspective.  Provide coaching and mentoring for team members in an inclusive environment.

What You Will Be Doing

• Work with Solution and Platform Architects, Area Delivery Directors, collaborating with Sales and Pre-Sales to define Deal solutions. Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
• Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
• Provide input to Leaders on strategic priorities, headcount planning and talent development
• Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
• Mentor and empower Delivery teams to drive thought leadership. Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge

What You Bring Along

• 10 Years of experience in Professional Services or Consulting industry
• Ideally have worked as an HR Practitioner in the workforce
• 8 Years of experience in Delivery Management and people management, within the ServiceNow ecosystem
• Experience with AI embedded in HR solutions
• High-level techno functional architecture abilities.
• Experience in Billable Utilization management
• In depth understanding of the ServiceNow HRSD/Employee practice area
• Understanding of AI in relation to HR operations and practices
• Results-driven, objective, and growth-oriented
• Demonstrated leadership capabilities
• Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
• Strong strategic thinking and problem-solving skills: ability to simplify complex situations
• Strong written and verbal communication skills with ability to communicate with all organizational levels
• Strong coaching and mentoring skills with ability to motivate team members.
• Embodies openness, collaboration, and caring
• Proven and successful global delivery experience across global time zones

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

ServiceNow Practice Strategist -Telecom

Why Us 

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With thousands of ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Come join our Crew!

The Role

As a ServiceNow Practice Strategist, you will be responsible for leading the successful delivery of ServiceNow solutions and services, for large client programs. The Practice Strategist is responsible for leading and mentoring a team of Software Engineers on projects and aligning project tasks to engineers’ skill set.  As a Solution Architect, you will be responsible for hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. The Practice Strategist will provide technical pre-sales support and input regarding solutions, structure, and growth for complex professional services projects. The candidate will join an existing team working within the US and Canada.

Your Impact

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer 
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations

 Your Experience

• Deep understanding of Telecom systems, processes and industry standards and practices.
• 8-12 years’ experience at a SaaS, PaaS, or Enterprise Software Development Company.
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
• Deep experience with TSM, TNI, ITSM, FSM on the ServiceNow Platform, experience with Order Management for Customer Service Management
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.).
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience implementing systems using the Agile/Scrum methodology

Education:

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience

Certifications:

• ServiceNow Certified System Administrator (CSA) desired.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Micro-certs, nice to have!

This position may require occasional travel, both domestic and international, as part of the job responsibilities.

We Take Care of Our People  

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

All candidates must submit LinkedIn profiles with clear, recent pictures to be considered.

The Role

We are hiring an AI/ML Architect to join our team, in support of a large global client! You will be responsible for developing, deploying, and maintaining AI and machine learning models. Your expertise in Python, cloud services, databases, and big data technologies will be instrumental in creating scalable and efficient AI applications.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• Develop, train, and deploy machine learning models for predictive analytics, classification, and clustering.
• Implement AI-based solutions using frameworks such as TensorFlow, PyTorch, and Scikit-learn.
• Work with cloud platforms including AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI).
• Integrate and fine-tune Hugging Face transformer models (e.g., BERT, GPT) for NLP tasks such as text classification, summarization, and sentiment analysis.
• Develop AI automation solutions, including chatbot implementations using Microsoft Teams and Azure AI.
• Work with big data technologies such as Apache Spark and Snowflake for large-scale data processing and analytics.
• Design and optimize ETL pipelines for data quality management, transformation, and validation.
• Utilize SQL, MySQL, PostgreSQL, and MongoDB for database management and query optimization.
• Create interactive data visualizations using Tableau and Power BI to drive business insights.
• Work with Large Language Models (LLMs) for AI-driven applications, including fine-tuning, training, and deploying model for conversational AI, text generation, and summarization.
• Develop and implement Agentic AI systems, enabling autonomous decision-making AI agents that can adapt, learn, and optimize tasks in real-time.

May perform additional duties as assigned.

What You Bring Along

• 7+ years of experience applying AI to practical uses.
• Strong coding expertise in Python & SQL, with ML frameworks (TensorFlow, PyTorch, Scikit-learn).
• Deep knowledge of algorithms, OOP, and functional design principles.
• Proficiency with Pandas, NumPy, Matplotlib, and Seaborn.
• Hands-on experience with cloud platforms such as AWS, Azure, and Google Cloud.
• Experience with big data processing using Apache Spark and Snowflake.
• NLP expertise with Hugging Face and cloud AI services
• Strong understanding of database management, query optimization, and data warehousing.
• Experience with data visualization tools such as Tableau and Power BI.
• Ability to work in a collaborative environment and adapt to new AI technologies.
• Strong analytical and problem solving skills.

Education: 

• Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related field.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a Business Process Architect - HRSD within our Service Delivery organization. The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.  

Your Impact

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Your Experience

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive level workshops
• ServiceNow HRSD Certification

We Take Care of Our People 

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  We are hiring a ServiceNow Software Engineer with SAM Pro experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a ServiceNow Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for SAM Pro.
• You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Strong experience with ITAM - SAM (SAM Pro), ITSM, CSM and/or ITOM processes and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, Platform, CSM, etc.)
• Strong experience in SAM /SAM Pro
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Deep understanding of the ServiceNow CMDB and all related processes
• Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• Certified System Administrator(CSA)
• Certified Application Developer(CAD)
• CIS - ITSM
• CIS- SAM /SAM Pro

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITSM & Custom Application experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. 

We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a Senior Software Engineer, you will interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications.
• You will customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
  
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Strong experience with ITSM, Custom application & other Platform processes and can guide customers through understanding technical solutions to their business requirements
• Interact with technical SMEs to get necessary environment information to support your service map and event work
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
• Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

What You Bring Along

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (ITSM/ITOM/ITAM, B2B Integrations, etc.)
• Strong Experience in ITSM , Platform, Catalog &  Custom applications.
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow ITSM, Service Catalog,Custom application and Workflows to meet business requirements
• Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
• Ability to create technical design documents and user documentation

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• ITIL Foundation
• ServiceNow CSA and CAD

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com. 

Job Title: Agentic AI Product Manager
Location: Remote/USA
Reports to: Agentic AI COE Leader

Position Overview:
We are seeking a highly motivated Agentic AI Product Manager to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.

The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.

Key Responsibilities:

Product Strategy & Market Analysis

- Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.

- Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)

- Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.

- Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.

- Develop ROI models and frameworks for realizing value of our AI offerings and solutions

Cross-functional Collaboration

- Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP

- Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.

- Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives

AI IP Development

- Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.

- Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).

- Oversee feature validation, testing, and iteration using agile methods and customer feedback.

Market Awareness & Launch

- Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.

- Evaluate and prioritize experimental ideas, proof-of-concepts, and beta features with our clients and partners.

- Participate and orchestrate market awareness events like webinars, client roundtables, analyst presentations, partner briefings, etc.  

- Assist in developing product marketing collateral such as data sheets, product positioning, FAQ’s, sales enablement, etc.

- Ensure product success in market measured by IP and services revenue from AI products and the number of production go-lives

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field.

- 3+ years of experience in product management with a focus on AI, machine learning, or enterprise software.

- 7+ years of experience in a consulting or a product company.

- Experience integrating AI solutions into platforms like ServiceNow or similar enterprise systems.

- Strong understanding of AI/ML concepts including LLMs, autonomous agents, and NLP.

- Experience with AI cloud services from AWS, Google GCP, Azure, etc.

- Experience in launching enterprise AI solutions with exposure to AI governance, ethics, responsibility, etc.

- Experience working in services or consulting environments preferred specifically with AI

Preferred Skills:

- Familiarity with ServiceNow’s AI features (e.g., Virtual Agent, Predictive Intelligence).

- Data Science and Python experience

- Understanding of MLOps lifecycle and human-in-the-loop design.

- Strong storytelling, prioritization, and stakeholder communication skills.

- Industry knowledge in sectors such as BFSI and Telecom, is a plus.

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

We are seeking a ServiceNow Project Manager to lead and guide the work of technical staff on ServiceNow project implementations. In this client facing role, the Project Manager will manage large, complex professional services projects. The Senior PM will be responsible for leading, coaching and mentoring a team to drive project implementations. If you're ready to take your career to the next level and want to feel empowered to ensure projects success, then this is the job for you! We know how valuable your problem-solving and leadership skills are to our company's success, so if you are ready to steer high-level projects to success, we are excited to have you on our team!

Your Impact

• • Act as an intermediary between business and technical teams.
  • Define project scope, objectives, and communication plans.
  • Plan project stages, assess business implications, and monitor progress.
  • Assign resources, timelines, and schedules.
  • Lead crew and customer meetings.
  • Oversee project execution, budget, forecasts, schedule, and scope.
  • Identify and mitigate risks and dependencies.
  • Utilize Agile and iterative project methodologies.
  • Develop/update project plans with objectives, technologies, systems, schedules, funding, and staffing.
  • Monitor milestones and deliverables; resolve project issues.
  • Develop and manage WBS for IT projects.
  • Ensure deliverables meet quality standards.
  • Prepare and deliver project status reports and internal/client-facing reports.
  • Build trust-based relationships with clients; understand and align with client expectations.
  • Ensure compliance with customer SLAs for support and enhancements.
  • Coordinate internal team efforts for prompt solutions.
  • Identify and implement continuous improvement opportunities.
  • Maintain deep understanding of ServiceNow products for effective communication.
  • Achieve high customer satisfaction scores.
  • Enhance Managed Services Delivery model and workflows.
  • Provide coaching, mentoring, and cross-training opportunities for team members.
  • Identify and manage risks and issues, including escalations.
  • Deliver Managed Services Offering as per subscription, adhering to SOW provisions.

   

  Your Experience

  • 5-10 years of business-related experience, with a minimum of 7 years in technology Project/Program management, with highly desired Agile Project Management principles and experience.
  • Experience in strategic planning, resource allocation, monitoring of project process, and detailing schedule reports on measurable items such as milestones and deliverables. 
  • Highly proficient in project methodologies and management principles
  • Demonstrated experience managing projects throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
  • Had oversight of the economics of project plans and provided actionable feedback regarding cost-benefit and return-on-investment standards.
  • Broad understanding of the ServiceNow Domain areas
  • Strong written and verbal communication skills
  • Strong facilitation skills
  • Strong attention to detail
  • Ability to assess and mitigate risk
  • Experience leading and motivating a team
  • Comfortable working in a matrixed organization
  • Comfortable working with ambiguity and change

  Education 

  • Bachelor's degree in Business Management or related field

   

  Certifications & Knowledge 

  The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

  Certifications:

  • PMP certification
  • Agile/SCRUM certifications preferred
  • ServiceNow experience preferred. 

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.in@NewRocket.com.

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Business Analyst. We will provide support and guidance to get you up to speed on some of the most amazing projects!  We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

What You Will Be Doing

• Understand and document business requirements and user stories for ServiceNow implementations.
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business process and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users

What You Bring Along

• 5+ years of experience working experience as a Business Analyst
• Proven ServiceNow experience with expertise in HRSD+CSM.
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application 
• Understanding of Agile/Scrum methodologies
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Good documentation and stakeholder communication skills

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge 

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. 

Preferred Certifications:

• ServiceNow CSA certification 

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com. 

Director, Adoption Consulting, Organizational Change Management, and Value Measurement

Strategic Consulting | NewRocket

United States or Canada - Remote

 Why Us

NewRocket is an AI-driven, ServiceNow Global Elite Partner, delivering solutions that revolutionize the world of work.  We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients.  We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

 Role Overview

NewRocket is establishing a Strategic Consulting delivery unit focused on Adoption, Organizational Change Management (OCM), and Value Measurement to ensure every ServiceNow deployment delivers sustained business outcomes. The Director, Adoption Consulting is a senior leadership role responsible for building, scaling, and operating this capability through a hybrid workforce model that combines expert consultants with AI‑powered enablement and analytics.

This leader will redefine how adoption, training, and change are delivered—moving from labor‑intensive, bespoke approaches to repeatable, AI‑enabled, outcome‑driven solutions embedded directly into Advisory Consulting and/or ServiceNow delivery.

Key Responsibilities

Strategic Leadership & Practice Build

• Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India
• Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics
• Establish standard playbooks, methods, and success metrics for adoption and change enablement

Delivery & Client Impact

• Serve as executive advisor to client sponsors on adoption, behavior change, and value realization
• Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live
• Ensure adoption strategies are tied to measurable business outcomes, not just training completion

AI‑Enabled Enablement & Training

• Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts
• Collaborate with our AI COE to ensure alignment and compliance with corporate AI strategy and security
• Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale
• Shift training from one‑time events to continuously updated, in‑context learning assets

Value & Adoption Measurement

• Define leading and lagging adoption indicators aligned to ServiceNow KPIs
• Partner with analytics teams to operationalize dashboards and executive value reporting
• Use adoption and value data to inform optimization and expansion recommendations

People & Organizational Leadership

• Lead a lean, high‑impact team of adoption, OCM, and enablement specialists
• Coach consultants to operate as strategic advisors, not just change practitioners
• Collaborate closely with ServiceNow delivery, sales, and COEs to ensure alignment and consistency

Qualifications & Experience

• 10+ years in adoption, OCM, transformation, or consulting leadership roles
• 5+ years experience with ServiceNow workflow platform
• Deep experience supporting large‑scale technology or platform transformations
• Proven ability to engage and influence executive stakeholders (COO, CIO, business leaders)
• Strong understanding of digital adoption, behavioral change, and value realization concepts
• Experience leveraging or designing AI‑enabled delivery models is strongly preferred

Why This Role Matters

This role sits at the intersection of strategy, delivery, AI innovation, and value realization. The Director, Adoption Consulting will play a critical role in differentiating NewRocket as an Elite ServiceNow Partner that not only implements technology—but ensures it works, scales, and delivers measurable value.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact  hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Our Mission

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.   We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is seeking a Senior Solution Consultant who works in collaboration with our Sales teams for the successful advisement of ServiceNow solutions and services.  The incumbent leads complex technical solution development in a client facing environment.

Your Impact

• Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
• Collaborates directly with clients to develop and articulate technical solutions, often to senior, technical, and non-technical audiences
• Considered an expert in pre-sales and solution development
• Collaborate with Sales teams in the qualification of customer needs through discovery
• Participates across the sales lifecycle on acquiring new customers, in close collaboration with sales crew members
• Provide mentorship and informal leadership to Solution Consultants as a senior resource
• Leads demonstrations of product, both standard and tailored to prospects and existing customers
• Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
• Lead competitive analyses and understands differentiators between the company and its competitors
• Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment

Your Experience

• 5 + Years Solution Consulting or Sales Engineering experience in the ServiceNow platform industry
• Demonstrated ability to lead the discovery of customer issues and develop technical solutions to address any customer’s business issue to ensure the best customer experience possible
• Strong knowledge and skills within assigned practice majors / minors
• Expert-level knowledge of pre-sales, and complete understanding of the full sales life cycle
• Expert-level knowledge of technical solution development
• Excellent communication skills, in both internal and external capacities; strong relationship-building skills, including at a senior level who may not have subject matter expertise in ServiceNow; must adapt and interpret communications, and influence key decision-makers
• Provides advisement in a proactive approach with Customers and internal teams
• Proficiency with the ServiceNow platform required
• Detail-oriented, self-motivated, and organized

Education: 

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience 
• ServiceNow sales certifications and/or Presales certifications
• ServiceNow CSA (Nice to have!)
• ServiceNow CIS (Nice to have!)

Geography: Candidates from California, Oregon, Washington State, Arizona and Nevada will be considered.

 We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.   For individuals with disabilities who would like to request an accommodation, please contact HR.US@NewRocket.com.  To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  

Why Us 

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2023 ServiceNow Worldwide Customer Workflow Partner of the Year”, “2023 ServiceNow Creator Workflow Partner of the Year” and named one of Inc. 5000 Fastest Growing Private Companies. 

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We #GoBeyondWorkflows to create new kinds of experiences for our customers. 

Come join our Crew! 

The Role 

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.   Our EMEA - Netherlands crew is seeking a Senior ServiceNow Solution Consultant (Pre-Sales) to work with the Global Solutions Crew to ensure the company meets global targets and standards. This role is a player coach where you will work with the Global Leader on strategy and with account executives to close deals. This essential crew member will position technical solutions while achieving quarterly and annual sales objectives in support of our global sales team, a true hybrid of technical and sales skills. You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the ServiceNow Platform.  

What you'll do:

• Work with EMEA - Netherlands account executives to close deals
• Leads complex technical solution development related to NewRocket’s full range of services and products; engages in conceptual thinking to understand advanced issues and implications
• Support Sales teams in the qualification of customer needs through discovery
• Considered an expert in pre-sales and solution development
• Participates across the sales lifecycle on acquiring new customers
• Leads demonstration the product, both standard and tailored to prospects and existing customers
• Generates product demo scripts and scenarios and maintain demonstration environment(s)
• Scopes and delivers Proof of Concept/Proof of Value engagements with prospects
• Creation of proposals, SOWs, use cases, and functional requirements documents
• Responding to RFP/RFI/Tenders
• Stays current on competitive analyses and understands differentiators between the company and its competitors
• Understands business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conducts transition briefings, communicates commitments and expectations in preparation for deployment
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.uk@newrocket.com.

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

The Proposal Leader is responsible for driving proposal strategy, consulting-led solutioning, and commercial deal shaping for complex ServiceNow opportunities. This role partners across sales, delivery, and advisory teams to build winning, delivery-realistic proposals, identify client opportunities proactively, and mentor teams as part of the COE business planning.

We are #GoingBeyond Come join our crew!

What You Bring Along 

• Own and lead end-to-end proposal strategy for mid-to-large ServiceNow consulting deals across multiple accounts.
• Drive solution shaping, proposal governance, and win themes aligned to customer business outcomes.
• Translate client challenges into advisory-led proposals, not just platform implementation responses.
• Ensure proposal submissions are high quality, commercially viable, and delivery-realistic.
• Bring a strong background in delivery and/or solutioning (not purely sales)
• Build and validate scalable solution approaches, effort estimates, staffing models, timelines, and delivery plans
• Ensure proposals are grounded in real-world implementation experience, risk management, and measurable outcomes.
• Partner with leadership to create repeatable frameworks for proposal efficiency and win-rate improvement.
• Run and improve a consistent commercial process across a portfolio of accounts including deal qualification and shaping, Pricing models and commercials, Margin considerations, Assumptions, risks, and dependencies.
• Orchestrate multiple functions across the organization including Sales, Delivery, Advisory/Consulting, Solution Consulting (SC), Product/platform teams (as required)
• Act as the “connector” who aligns stakeholders to deliver one unified proposal narrative and plan.
• Identify insights and opportunities before the client asks, demonstrating proactive consulting behavior.
• Bring a “client-first” approach to uncover transformation opportunities in workflows, operating models, and platform modernization.
• Build capability in proposal excellence and consultative solutioning across the organization.
• Systems thinking and ability to connect business, technology, people, and process.
• Outward curiosity and ability to inspire the same in teams.

Education: 

• Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related field.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Senior Business Analyst-ServiceNow Solutions

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

Come join our Crew! 

The Role 

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.  Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work.   Our EMEA - Netherlands crew is seeking a Senior Business Analyst to work with the Global Solutions Crew to ensure the company meets global targets and standards. You will be joining a fast-paced team that solves new problems every week, all while leveraging the incredible power of the ServiceNow Platform.  

What you'll do:

The Senior Business Analyst is responsible for capturing customers’ business processes and desired outcomes. The Senior Business Analyst will manage customer outcomes on complex level projects.

Key Job Responsibilities and Accountabilities:

• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Own business requirements and agreement of priorities with clients/end users
• Conduct impact analysis on existing business processes and function
• Produce functional specifications, wireframes, and mock-ups for delivery teams
• Partner with technical team to conduct demos and show & tells with client end users
• Contribute to writing test scripts including acceptance criteria
• Facilitate testing/UAT and obtain agreement on priorities with client / end users
• May perform additional duties as assigned

Skills, Knowledge, and Abilities:

• Strong knowledge of business process architecture for cloud-based platforms
• Strong written and verbal communication skills in the Dutch language
• Ability to assess and mitigate risk
• Strong leadership capabilities
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Strong relationship management skills with all levels
• Ability to deliver a high degree of customer satisfaction
• Comfortable working in a matrixed organization
• Comfortable working with ambiguity and change
• Bachelor’s Degree in Management Information Systems, Business, or Computer Science
• 5-10 years of related business experience
• Experience participating in ServiceNow implementations
• Preferred: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS),
• ITIL Foundations

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, colour, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.uk@newrocket.com

Delivery Director (ServiceNow Global Delivery) - Midwestern Region

Candidates must be in the Midwest

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.  We are #GoingBeyond  

We bring 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Impact

The Regional Service Delivery Director is responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth within their Area. This encompasses developing, owning and managing customer relationships to deliver seamless execution for clients across the NewRocket service offerings. In conjunction with Project Managers and other engagement oversight roles, the Area Delivery Director will oversee the entire portfolio to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, controlling project margin, etc.

In addition to delivery excellence, the Area Delivery Director will partner with the sales organization to drive growth and expansion within the Area by providing support to drive successful bookings. In this capacity, the Area Delivery Director will focus on developing a rapport with prospects, understanding scope, estimates and staffing needs. Upon closing of opportunities, the Area Delivery Director will be accountable for ensuring a seamless transition from Sales to the formed delivery team. The Director is responsible for an Enterprise portfolio; complex, large-scale programs and/or projects within their assigned Area. The incumbent works with the VP Professional Service, VP Managed Services and North America Delivery head to define and implement a best-in-class delivery organization. Must maintain a team environment of trust, collaboration, and high-performance, while delivering excellent customer experiences.

Your Career

This position will require a strong desire to lead enterprise customers through a variety of innovation, product, and transformation projects, enabling them to be more agile, experimental, and customer-centric, all-in alignment with stated customer business objectives.

Delivery Excellence

• Ensure 5-star quality delivery
• Develop trust relationship with customer to drive success of project and future growth 
• Collaborate with the Resourcing team to ensure project teams are staffed for success
• Collaborate with VP of Professional Services to ensure the right capability expertise is provided on the project
• Transitioning clients smoothly from the sales process to the delivery team including; SOW (Statement of Work) reviews, defining project roles and responsibilities for kick off, and facilitating kick off preparation.
• Maintaining an active role on a subset of projects in a project oversight role including; having a proactive engagement with the customer executives, serving as an escalation point, ensuring compliance and quality delivery, and controlling billable and non-billable time. 
• Manage and resolve project escalations across the portfolio as required
• Drive compliance and accountability to NewRocket methodology and delivery standards
• Collaborate with the Delivery Excellence team to ensure continuous improvements to Delivery Excellence framework 
• Communicate and promote the delivery excellence approach to Global Delivery team

Operational Excellence

• Oversee portfolio planning, 
• Accountable for Area forecast
• Ensure Portfolio and projects are contributing to margin as expected
• Drive effective and productive usage of India resources 

People Management

• Coach and mentor Crew Members both direct and indirect reports
• Oversee the development of Crew Members. Manage career progression including participation in hiring, performance reviews, mentoring and coaching
• Facilitate the execution of the Career Coach model being implemented at NewRocket 

Region Growth

• a. Participate in pre-sales customer meetings, deal reviews, SOW and RFP reviews 
• b. In partnership with Sales, drive and influence bookings within new logos and existing accounts
• c. Collaborate with Sales to define standards for hand-off to delivery and alignment on customer expectations in line with SOW
• d. Align with Area Sales lead to help drive opportunities to meet bookings and revenue targets

Accountable for portfolio growth with the following KPIs (specific targets will be provided separately as they will be adjusted to align with the broader NewRocket goals) 

• a. Bookings
• b. Revenue Under Management
• c. Gross Margin
• d. CSAT

Personal Utilization (Target will be provided separately as they will be adjusted to align with the broader NewRocket goals)

May perform additional duties as assigned

What You Bring Along

• 12+ years of experience in Professional Services or Consulting
• 8-12 years of experience in Program and Project Management
• 5+ years in portfolio management
• 5+ years of people management experience
• Deep knowledge of consulting and services
• Deep knowledge of Portfolio management methodologies
• Broad understanding of the ServiceNow Domain areas
• Strong written and verbal communication skills
• Ability to assess and mitigate risk
• Exhibit strong leadership capabilities
• Lead and motivate multifunctional teams located across multiple time zones
• Strong people leader with ability to provide positive and constructive feedback effectively
• Ability to collaborate with other leaders to achieve company goals
• Ability to simplify complex situations
• Financial knowledge
• Sales value training an asset

Preferred Certifications: 

• Agile certification
• SCRUM certification
• PMP Certification
• ServiceNow SPM Certification

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf