NewRocket
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Our Mission
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.
NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Your Career
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a Senior ServiceNow Software Engineer CSM, FSM & Integration , to join our award-winning Customer team!
- As a ServiceNow Developer supporting CSM/FSM you will be primarily developing customer applications for Work Order management, scheduling and dispatch.
- Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
- Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
- Interact with technical SMEs to get necessary environment information to support your service map and event work
Your Experience
- Experience with FSM, CSM, & Integrations in ServiceNow
- Comprehension of, and the ability to communicate and implement FSM, CSM & Integrations solutions
- Ability to develop interfaces for each user audience depending on custom application models or Service Portals
- Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
- Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
- Understand Credential less and Credential based Discovery
- Install, configure, and integrate software products from ServiceNow FSM with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
- Ability to prevent duplicate Cis with CI identifiers
- Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
- Knowledge and ability to configure, manage and maintain MID servers
- Proficient in working with command line console for Service Mapping
- Ability to work with and migrate patterns between Environments for Service Mapping
- Proficient in configuring Identification Rules for Service Mapping
- Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.
With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITOM. The Senior Software Engineer- ITOM is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a Senior Software Engineer, you will interface with end-users, IT teams and key stakeholders to gather systems requirements for Integrations
- You will customize ServiceNow applications and facilitate rollout of new applications, module -ITOM (CMDB/ Discovery)
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Experience in Flow designer, Business rules, Scripting, Intergrations & Logic implementations
- Strong experience with Custom Api & Integrations processes and can guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
What You Bring Along
- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM (CMDB/Discovery/Mid Services)
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with ITOM and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ITIL Foundation
- ServiceNow CSA and CAD
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Software Engineer with SAM Pro experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Developer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for SAM Pro.
- You will customize ServiceNow applications and facilitate rollout of new applications, modules, configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Strong experience with ITAM - SAM (SAM Pro), ITSM, CSM and/or ITOM processes and can guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
What You Bring Along
- 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, Platform, CSM, etc.)
- Strong experience in SAM /SAM Pro
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Deep understanding of the ServiceNow CMDB and all related processes
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- Certified System Administrator(CSA)
- Certified Application Developer(CAD)
- CIS - ITSM
- CIS- SAM /SAM Pro
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with ITSM & Custom Application experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a Senior Software Engineer, you will interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications.
- You will customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Strong experience with ITSM, Custom application & other Platform processes and can guide customers through understanding technical solutions to their business requirements
- Interact with technical SMEs to get necessary environment information to support your service map and event work
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
- Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency
What You Bring Along
- 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (ITSM/ITOM/ITAM, B2B Integrations, etc.)
- Strong Experience in ITSM , Platform, Catalog & Custom applications.
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow ITSM, Service Catalog,Custom application and Workflows to meet business requirements
- Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
- Ability to create technical design documents and user documentation
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ITIL Foundation
- ServiceNow CSA and CAD
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Our Mission
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.
NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond
Come join our Crew!
Our Approach to Work
At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.
We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!
Your Career
We are seeking a ServiceNow Project Manager to lead and guide the work of technical staff on ServiceNow project implementations. In this client facing role, the Project Manager will manage large, complex professional services projects. The Senior PM will be responsible for leading, coaching and mentoring a team to drive project implementations. If you're ready to take your career to the next level and want to feel empowered to ensure projects success, then this is the job for you! We know how valuable your problem-solving and leadership skills are to our company's success, so if you are ready to steer high-level projects to success, we are excited to have you on our team!
Your Impact
-
- Act as an intermediary between business and technical teams.
- Define project scope, objectives, and communication plans.
- Plan project stages, assess business implications, and monitor progress.
- Assign resources, timelines, and schedules.
- Lead crew and customer meetings.
- Oversee project execution, budget, forecasts, schedule, and scope.
- Identify and mitigate risks and dependencies.
- Utilize Agile and iterative project methodologies.
- Develop/update project plans with objectives, technologies, systems, schedules, funding, and staffing.
- Monitor milestones and deliverables; resolve project issues.
- Develop and manage WBS for IT projects.
- Ensure deliverables meet quality standards.
- Prepare and deliver project status reports and internal/client-facing reports.
- Build trust-based relationships with clients; understand and align with client expectations.
- Ensure compliance with customer SLAs for support and enhancements.
- Coordinate internal team efforts for prompt solutions.
- Identify and implement continuous improvement opportunities.
- Maintain deep understanding of ServiceNow products for effective communication.
- Achieve high customer satisfaction scores.
- Enhance Managed Services Delivery model and workflows.
- Provide coaching, mentoring, and cross-training opportunities for team members.
- Identify and manage risks and issues, including escalations.
- Deliver Managed Services Offering as per subscription, adhering to SOW provisions.
Your Experience
- 5-10 years of business-related experience, with a minimum of 7 years in technology Project/Program management, with highly desired Agile Project Management principles and experience.
- Experience in strategic planning, resource allocation, monitoring of project process, and detailing schedule reports on measurable items such as milestones and deliverables.
- Highly proficient in project methodologies and management principles
- Demonstrated experience managing projects throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.
- Had oversight of the economics of project plans and provided actionable feedback regarding cost-benefit and return-on-investment standards.
- Broad understanding of the ServiceNow Domain areas
- Strong written and verbal communication skills
- Strong facilitation skills
- Strong attention to detail
- Ability to assess and mitigate risk
- Experience leading and motivating a team
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
Education
- Bachelor's degree in Business Management or related field
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Certifications:
- PMP certification
- Agile/SCRUM certifications preferred
- ServiceNow experience preferred.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact hr.in@NewRocket.com.
Ready to apply?
Apply to NewRocket
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Business Analyst. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
What You Will Be Doing
- Understand and document business requirements and user stories for ServiceNow implementations.
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
What You Bring Along
- 5+ years of experience working experience as a Business Analyst
- Proven ServiceNow experience with expertise in HRSD+CSM.
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
- Understanding of Agile/Scrum methodologies
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Good documentation and stakeholder communication skills
Education:
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ServiceNow CSA certification
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect -AI with strong ServiceNow development & implementation experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Solution Architect AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
- Write complete programming and perform testing and debugging of applications using current programming language and techniques.
- Design custom or product-based solutions based on ServiceNow applications
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps, impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
What You Bring Along
- 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.
- Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Adapts quickly in a fast-paced environment
Education:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ITIL Foundation
- ServiceNow CSA and CAD
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
The Proposal Leader is responsible for driving proposal strategy, consulting-led solutioning, and commercial deal shaping for complex ServiceNow opportunities. This role partners across sales, delivery, and advisory teams to build winning, delivery-realistic proposals, identify client opportunities proactively, and mentor teams as part of the COE business planning.
We are #GoingBeyond Come join our crew!
What You Bring Along
- Own and lead end-to-end proposal strategy for mid-to-large ServiceNow consulting deals across multiple accounts.
- Drive solution shaping, proposal governance, and win themes aligned to customer business outcomes.
- Translate client challenges into advisory-led proposals, not just platform implementation responses.
- Ensure proposal submissions are high quality, commercially viable, and delivery-realistic.
- Bring a strong background in delivery and/or solutioning (not purely sales)
- Build and validate scalable solution approaches, effort estimates, staffing models, timelines, and delivery plans
- Ensure proposals are grounded in real-world implementation experience, risk management, and measurable outcomes.
- Partner with leadership to create repeatable frameworks for proposal efficiency and win-rate improvement.
- Run and improve a consistent commercial process across a portfolio of accounts including deal qualification and shaping, Pricing models and commercials, Margin considerations, Assumptions, risks, and dependencies.
- Orchestrate multiple functions across the organization including Sales, Delivery, Advisory/Consulting, Solution Consulting (SC), Product/platform teams (as required)
- Act as the “connector” who aligns stakeholders to deliver one unified proposal narrative and plan.
- Identify insights and opportunities before the client asks, demonstrating proactive consulting behavior.
- Bring a “client-first” approach to uncover transformation opportunities in workflows, operating models, and platform modernization.
- Build capability in proposal excellence and consultative solutioning across the organization.
- Systems thinking and ability to connect business, technology, people, and process.
- Outward curiosity and ability to inspire the same in teams.
Education:
- Bachelor’s degree in Computer Science, Data Science, AI/ML, or a related field.
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.
Ready to apply?
Apply to NewRocket
Job Title: Director – Process & Quality
Location: India (Remote)
Reports To: India Head
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
Come join our Crew!
The Role
We are seeking an experienced and strategic Director – Process & Quality with a strong background in ServiceNow implementations and IT Consulting. This leadership role will be responsible for establishing, governing, and continuously improving delivery processes, quality frameworks, and operational excellence across ServiceNow and consulting engagements.
What you will be doing
- Process Governance & Standardization
- Define, implement, and continuously improve enterprise-wide delivery processes aligned with ServiceNow best practices.
- Establish standardized frameworks for implementation, enhancement, AMS, and transformation programs.
- Quality Management & Assurance
- Design and lead Quality Management Systems (QMS) across all delivery functions.
- Define KPIs, SLAs, CSAT metrics, defect metrics, and quality benchmarks.
- Conduct delivery audits, compliance checks, and quality reviews across projects.
- Drive root cause analysis (RCA) and preventive action frameworks.
- ServiceNow Delivery Excellence
- Ensure adherence to ServiceNow implementation standards and architecture guidelines.
- Improve implementation maturity across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
- Collaborate with Practice Leads to enhance solution quality and reduce rework.
- Govern release management, testing frameworks, and deployment quality.
- Consulting & Client Governance
- Partner with client stakeholders to ensure delivery quality and governance transparency.
- Drive continuous improvement initiatives across client accounts.
- Risk, Compliance & Continuous Improvement
- Implement automation in quality monitoring and reporting.
- Leadership & Capability Development
- Build and mentor Process and Quality teams.
- Drive training initiatives on ServiceNow best practices and consulting methodologies.
- Foster a culture of accountability, structured delivery, and continuous improvement.
What you bring Along
- 12–18+ years of experience in IT Services/Consulting.
- 5+ years in leadership roles managing Process, Quality, or Delivery Excellence.
- Strong hands-on experience in ServiceNow implementation programs.
- Background in Consulting firms or IT Services organizations.
- Deep understanding of ITIL, Agile, DevOps, and structured delivery frameworks.
- Experience managing enterprise-scale ServiceNow programs.
- Proven track record of improving delivery metrics and customer satisfaction.
- Experience with quality frameworks such as ISO, CMMI (preferred).
Preferred Certifications
- ServiceNow Certifications (CSA, CIS, CAD or equivalent)
- ITIL Certification
- Lean Six Sigma / Quality Certification (preferred)
- Agile / SAFe certification (preferred)
We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace. We celebrate diversity, respect individuality, and ensure every employee’s voice is heard. We are proud to be an equal opportunity employer and affirmative action employer.
Ready to apply?
Apply to NewRocket