Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring for a Business Process Architect - HRSD within our Service Delivery organization. The Business Process Architect is responsible for leading, coaching and mentoring a team of Senior Business Analysts to capture customers’ business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.  

Your Impact

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Oversee the development of Senior Business Analysts
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Collaborate with the Practice Capability Lead to help develop and improve capability offerings
• Support PMs by assisting in the planning and management of implementation projects
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology

Your Experience

• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource
• Experience and well versed in HR programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow HRSD suite of products
• Strong knowledge of business process architecture principles for cloud-based platforms
• Strong interpersonal, organization, facilitation, and presentation skills
• Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives
• Ability to assess and mitigate risk
• Effective facilitation, coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSC in CS, IT or similar technical discipline or equivalent experience
• Experience facilitating executive level workshops
• ServiceNow HRSD Certification

We Take Care of Our People 

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Enterprise Account Executive - British Columbia

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

Your Career

As an Account Executive, you will drive new business in a fast-growing environment across the telecom and technology industries in the Western US. This is an exciting time to help expand our ServiceNow relationships and opportunities. If you are driven, have deep connections in the ServiceNow ecosystem, and love sales – then this job is for you! Your focus will be on helping organizations accelerate their digital transformation journey by leveraging the power of ServiceNow solutions. You will accomplish this through strategic account planning, territory management, and executing field-based sales activities within a defined set of prospects. Please note that this position should be based in the Vancouver Area.

Your Impact:

• Create strategic business plans outlining how you will manage sales and develop business within the region, including designing innovative marketing events
• Develop relationships with key C-suite personas (e.g., CFO, CIO, COO, CDO) across a broad range of product lines.
• Lead and orchestrate account strategy by mapping client relationships and leveraging a diverse virtual team (Solutions Consultants, Solutions Specialists, Customer Success resources, Partners, and Marketing).
• Act as a trusted advisor by understanding your customers' unique business challenges and advising on how ServiceNow solutions can enhance their IT and business roadmaps.
• Collaborate with internal specialists and support teams to ensure the right resources are engaged at the right time to close deals effectively.
• Continuously build a healthy pipeline by identifying and qualifying opportunities in your territory.
• Perform cost-benefit analysis of existing and potential customers
• Become a front line, SME (subject matter expert), on all ServiceNow products and solutions, including attend classes, certifications and seminars related to industry, services, and products.
• Contact regular and prospective customers to understand their business needs and communicate ways in which ServiceNow solutions can help
• Monitor market conditions, product innovations, competitors' products, prices, and sales.
• Prepare sales budgets and reports, keep sales records, present to key leadership and stakeholders, including providing biweekly forecast.

Your Experience:

• Minimum 4-6 years of experience selling ServiceNow solutions, or SaaS competing product
• Existing field level relationship in the ServiceNow ecosystem preferred
• Experience selling consulting and integration services.
• Demonstrated ability to generate new business, build relationships, negotiate deals, and maintain healthy C-Level relationships
• Experience leading multiple concurrent sales cycles from opportunity identification through closure.
• Proven and consistent track record of achieving or exceeding sales targets
• Successful experience evaluating, establishing and building trusted relationships with current and prospective clients
• Exceptional client relationship skills and demonstrated experience developing consultative, influential relationships with executives and other key stakeholders
• A strategic mindset with the ability to understand the "big picture" and align sales strategies with broader IT and business objectives.
• Willingness to travel to clients as needed.

Education & Certifications:

• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• Industry certifications highly desired

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Talent Enablement and Learning and Development Lead

Remote US/Canada

NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 4,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges.

Why Us

NewRocket is a ServiceNow Global Elite Partner, delivering solutions that revolutionize the world of work.  We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients.  We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

Critical to our mission is NewRocket University, which provides an engine for innovation, personal growth, learning and opportunity.  If you are interested in working with high-energy experts dedicated to elevating our expertise, accelerating our performance, and growing talent from within, then we are the team for you!

Why You

NewRocket is seeking a Senior Learning & Development Partner to support Delivery and Platform Excellence’s learning priorities and performance goals.   Working with company leadership, you will put your talents to work consulting with global functional leaders and the HR team to transform and accelerate business performance and drive employee engagement, growth, and retention, right in the heart of our business!

 The Role

As part of the Talent Enablement and Employee Experience team, this role will partner with senior leaders, subject matter experts, Functional Teams, and external partners to support NewRocket's key priorities in the business that include Crew performance, development, engagement, career growth, and certification strategies. The role will serve as a proactive and responsive 'single point of contact' for internal client groups, providing an end-to-end Center of Excellence experience through Talent Practices and Learning & Development expertise.

The Sr Talent Enablement Partner- will design, develop and execute the strategies of three critical areas:

• Talent Enablement Partner to support global and regional BUs for performance, development, career and engagement planning
• NewRocket’s global Performance Management, Development Planning, and Career Planning cycles as part of the end-to-end annual Talent Cycle plan.
• Global Learning and Development expert for consulting across BUs and regions on learning solutions, program design, development and facilitation

Key Job Responsibilities and Accountabilities:

1. Deep understanding of business vision, mission, and strategy, staying abreast of emerging business priorities to ensure Talent Practices, L&D plans, and culture touch points remain aligned as enablers of success and drive a high performance, high growth culture.
2. Plan, implement and manage NewRocket’s global Performance Management and Career Planning cycles, supporting rating calibrations, analytics and promotion and merit cycle planning. Evolve and align practices to emerging business and culture strategies. 
3. Stay abreast of BU short-and long-term strategy, OKRs, and talent bench Build and track annual talent plans and talent success metrics that improve performance, upskill for effective resource deployments, and enable opportunities to grow from within, while supporting business goal adjustments as needed.
4. Build out and collaborate on the execution of global and BU specific competency and skill requirements, and competency assessments as inputs to performance, development, and career
5. Design, develop and facilitate instructor-led and on-demand programs that upskill role, management, leadership, and soft-skill capabilities. Measure effectiveness of programs, progress against client groups’ learning goals and program completions, and highlight risks/
6. Innovate ways to achieve global reach and signature learning experiences, such as ‘expert connects’, leveraging internal experts in social learning platforms for economies of scale and expertise.
7. Strategize, execute and measure the culture touchpoints that ensure an exceptional first 90-day experience for new Crew. Provide solutions/recommendations to correct any feedback that comes out.
8. Coach client group leaders and employees in career and development planning, as well as upskilling managers as coaches of Crew career development planning.
9. Lead the communication for HR talent practices, training, and engagement plans, leveraging HR and company communication channels to reach defined audience
10. Build NewRocket University’s internal and external brand as a value-added, must-have center of excellence enabling business Stay abreast of external best practices and seek out ways to build external recognition of NewRocket University.
11. Plan budget requirements for annual L&D needs. Continually find ways to optimize resources for economies of scale and expertise and strategize shifts in plans with any business required budget cuts.
12. Collaborate when called upon to project management key HR-driven priorities, such as organizational restructurings, HR budget planning, and merit/promotion cycles.
13. Contribute as a leader within both the client groups, the team, and the wider business to influence new ways of thinking and working that support evolving business priorities and transformation program outcome.

Skills, Knowledge, and Abilities:

1. Excellent consulting skills, effectively collaborating with leadership to understand root causes, and deliver optimal, innovative solutions
2. Experienced in strategy development aligned to achieving short-and long- term business goals
3. Proven effectiveness in Talent Management and L&D strategy, planning and program build
4. Experienced trusted partner and coach to senior business leaders and employees, being a well- balanced advocate of employees, clients, and the business
5. Expert level in instructor-led and on-demand learning program planning, design and build, with strong senior leadership program facilitation experience
6. Experienced in building leadership and team capabilities, leading team building sessions as certified expert in one or more personality assessment tools
7. Strong stakeholder management, with extensive program and project management experience creating and executing prioritized, time sensitive, and results-driven plans
8. Strong verbal and written communication skills that effectively engage, inspire, and inform
9. Proven ability to track and leverage data insights to identify risks and recommend solutions
10. Exceptional time management skills with the ability to prioritize tasks to meet deadlines
11. Comfortable taking the initiative to work alongside and collaborate with/outside departments and C-Suite leaders
12. Team player with proven abilities to collaborate and partner with colleagues at all levels
13. Proficiency with Microsoft Office (Microsoft Excel, Microsoft Outlook), learning management systems, eLearning Design tools, and talent management systems

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Director, Adoption Consulting, Organizational Change Management, and Value Measurement

Strategic Consulting | NewRocket

United States or Canada - Remote

 Why Us

NewRocket is an AI-driven, ServiceNow Global Elite Partner, delivering solutions that revolutionize the world of work.  We are a leading global technology strategy, design, and enterprise operations partner to public and private sector clients.  We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.  We are “Raising the Bar” in delivering technology’s promise to create new kinds of experiences for our customers. 

 Role Overview

NewRocket is establishing a Strategic Consulting delivery unit focused on Adoption, Organizational Change Management (OCM), and Value Measurement to ensure every ServiceNow deployment delivers sustained business outcomes. The Director, Adoption Consulting is a senior leadership role responsible for building, scaling, and operating this capability through a hybrid workforce model that combines expert consultants with AI‑powered enablement and analytics.

This leader will redefine how adoption, training, and change are delivered—moving from labor‑intensive, bespoke approaches to repeatable, AI‑enabled, outcome‑driven solutions embedded directly into Advisory Consulting and/or ServiceNow delivery.

Key Responsibilities

Strategic Leadership & Practice Build

• Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India
• Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics
• Establish standard playbooks, methods, and success metrics for adoption and change enablement

Delivery & Client Impact

• Serve as executive advisor to client sponsors on adoption, behavior change, and value realization
• Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live
• Ensure adoption strategies are tied to measurable business outcomes, not just training completion

AI‑Enabled Enablement & Training

• Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts
• Collaborate with our AI COE to ensure alignment and compliance with corporate AI strategy and security
• Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale
• Shift training from one‑time events to continuously updated, in‑context learning assets

Value & Adoption Measurement

• Define leading and lagging adoption indicators aligned to ServiceNow KPIs
• Partner with analytics teams to operationalize dashboards and executive value reporting
• Use adoption and value data to inform optimization and expansion recommendations

People & Organizational Leadership

• Lead a lean, high‑impact team of adoption, OCM, and enablement specialists
• Coach consultants to operate as strategic advisors, not just change practitioners
• Collaborate closely with ServiceNow delivery, sales, and COEs to ensure alignment and consistency

Qualifications & Experience

• 10+ years in adoption, OCM, transformation, or consulting leadership roles
• 5+ years experience with ServiceNow workflow platform
• Deep experience supporting large‑scale technology or platform transformations
• Proven ability to engage and influence executive stakeholders (COO, CIO, business leaders)
• Strong understanding of digital adoption, behavioral change, and value realization concepts
• Experience leveraging or designing AI‑enabled delivery models is strongly preferred

Why This Role Matters

This role sits at the intersection of strategy, delivery, AI innovation, and value realization. The Director, Adoption Consulting will play a critical role in differentiating NewRocket as an Elite ServiceNow Partner that not only implements technology—but ensures it works, scales, and delivers measurable value.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.  We value and celebrate diversity, believing that every employee matters and should be respected and heard.   We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact  hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf