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Since launching in 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the leading fashion, sports and lifestyle e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide a seamless and inspiring end-to-end customer experience.
Scalable solutions, exciting challenges, and a direct impact on more than 5 million customers. This is engineering at THE ICONIC.
Our systems handle a massive amount of traffic, and with millions of active sessions it’s guaranteed you’re going to get first-hand feedback from customers on the code you deploy!
Our agile engineering team is responsible for building the technology, features, and experiences our customers are obsessed with. We are on a mission to bring on the future of shopping!
What you will do..
What we are looking for..
Ways to stand out from the crowd..
Why you'll love THE ICONIC..
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:
Additional Information
At THE ICONIC, diversity, inclusion, and belonging are integral to our culture, fostering an environment of respect and dignity. We aim to empower self-expression and ensure our workforce reflects our diverse communities. By embracing diverse perspectives and experiences, we strive to create a genuine sense of belonging for our employees, customers, and partners, promoting equal opportunities and a better shopping experience for all
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au
By submitting your application, you acknowledge and agree to the terms of THE ICONIC's Candidate Privacy Policy
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Apply to THE ICONICAt NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
What's the Role All About?
The Software Engineer, AI is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.
How Will You Make an Impact?
Have You Got What It Takes?
You Will Have an Advantage If You Also Have:
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 10592
Reporting To: Manager, Professional Services
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
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We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners utilize Geotab products by diagnosing and resolving complex hardware and software-related issues. If you love technology, and are keen to join an industry leader — we would love to hear from you!
As a Technical Support Specialist your key area of responsibility will be providing technical expertise on database setup, device troubleshooting, and portal configuration while delivering product training to resellers. You will be responsible for the implementation of technical solutions via phone, chat, and email, as well as managing the return/exchange process and escalating severe concerns to management. You will also need to provide regular support for global strategic initiatives to ensure the security and confidentiality of customer data. You will need to work closely with Geotab’s internal departments, partners, and sales representatives, as well as communicate with external customers to resolve complaints.
To be successful in this role you will be a strong team player with excellent interpersonal skills and the ability to clearly communicate technical concepts in both Italian and English. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
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We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Migration Delivery Coordinator who will serve as the operational backbone of the Verizon Connect to MyGeotab migration program — ensuring actions are tracked, stakeholders are aligned, reporting is accurate, and nothing falls through the cracks. If you love fast-paced, complex program environments and thrive on keeping global teams aligned and moving forward, and are keen to join an industry leader — we would love to hear from you!
As a Migration Delivery Coordinator, your key area of responsibility will be owning end-to-end operational coordination of the company's largest platform migration, keeping workstreams on track, stakeholders informed, and enterprise customer migrations progressing smoothly. You will be responsible for maintaining the program Action Tracker, producing weekly progress reports and dashboards for program leadership, and managing bespoke timelines, overlap periods, and go/no-go criteria for enterprise customers. You will also need to maintain program documentation including RACI charts, process flows, playbooks, and the Migration Wiki, while supporting the creation of enablement materials such as talk tracks and training content. You will need to work closely with cross-functional teams spanning Customer Success, Marketing, Legal, Product, Technical, Field Services, and Sales — coordinating seamlessly across global time zones to ensure alignment at every stage.
To be successful in this role you will be a calm, solutions-first communicator who influences outcomes through the quality of your contributions and how you show up in every cross-functional conversation. In addition, the successful candidate will have exceptional organizational skills, the resilience to thrive under pressure, and the discipline to manage multiple concurrent work streams without sacrificing accuracy.
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We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Support Team Leader who will be responsible for cultivating and mentoring a high-performing team of Technical Specialists, ensuring world-class support across the Geotab ecosystem while driving operational excellence and continuous improvement. If you love coaching teams, solving complex technical challenges, and leading through change — we would love to hear from you!
As a Customer Support Team Leader your key area of responsibility will be people development, technical subject matter expertise, and operational strategy. You will be responsible for leading structured one-on-one coaching sessions, monitoring team performance against SLAs through data-driven reporting, and serving as the senior point of contact for complex technical escalations. You will also need to champion global alignment across regions, spearhead the adoption of AI-augmented support tools, and translate raw performance data into clear, actionable insights for leadership. You will need to work closely with Customer Success, Field Services, Solutions Engineering, the Global Support Team, and Sales to deliver a seamless customer experience.
To be successful in this role you will be an accountability-driven coach who balances empathy with a firm commitment to excellence, leveraging frameworks such as the GROW model to align individual growth with departmental goals. In addition, the successful candidate will have strong operational data literacy, demonstrated change management experience, and the technical depth to act as a strategic bridge between support teams and product engineering.
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We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Workplace Experience Manager who will oversee all aspects of daily office operations, including facilities management, health and safety compliance, and sustainability initiatives. If you love technology and are keen to join an industry leader — we would love to hear from you!
As a Workplace Experience Manager, your key area of responsibility will be maintaining a seamless, efficient, and welcoming workplace environment for all employees. You will manage the day-to-day facilities, from coordinating cleaning and maintenance to overseeing the workspace booking system and office amenities. You’ll ensure the office stays safe and compliant with health protocols while leading our local sustainability and green initiatives. You will need to work closely with Geotab’s employees, property management, and a variety of service vendors.
To be successful in this role, you will be a reliable, detail-oriented professional who enjoys helping others and keeping things organized. In addition, the successful candidate will have strong coordination skills and the ability to manage vendor contracts and budgets effectively. You should be comfortable navigating multiple tasks at once—whether it's onboarding a new hire or coordinating a renovation—to ensure the office runs smoothly every day.
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
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We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Change & Enablement Specialist who will be embedded within the APAC Operations team to guide frontline teams through two concurrent, large-scale transformation programs — a platform migration and an internal operational transformation. This role ensures every process change, system release, and new workflow is documented, trained, reinforced, and communicated so teams are prepared and confident before changes go live. If you love making complex things simple, enabling others to thrive through change, and are keen to join an industry leader — we would love to hear from you!
As a Change & Enablement Specialist, your key area of responsibility will be ensuring frontline teams across the APAC region are fully enabled to navigate a fast-paced, high-change environment driven by a major platform migration and operational transformation. You will be responsible for creating and maintaining process documentation, SOPs, and journey maps; designing and facilitating training sessions for each new release; running live AMA sessions; tracking adoption metrics; and drafting internal communications — all while maintaining structured feedback loops between frontline and program teams. You will also identify inefficiencies in Customer Success workflows, coordinate improvements with team leads, and conduct post-implementation reviews to capture and act on frontline feedback.
To be successful in this role you will be a proactive, solutions-oriented communicator who anticipates enablement gaps before they arise, adapts messaging across diverse cultures and audiences, and brings composure and clarity to teams experiencing change fatigue. In addition, the successful candidate will have strong documentation and technical writing skills, experience designing and delivering training in SaaS or technology environments, and a working understanding of change management frameworks such as ADKAR.
Create and maintain process documentation, SOPs, quick reference guides, and journey maps for the program workflows.
Develop and maintain FAQ documents, talk tracks, and system guides for new tools and platforms as they roll out.
Design and facilitate training sessions for each new process, tool, or workflow release, including role-specific training paths.
Create training materials including slide decks, facilitator guides, and onboarding content for new hires joining during the migration period.
Run live Ask Me Anything (AMA) sessions for frontline teams during migration phases.
Deliver post-training reinforcement activities and observe team interactions to identify skill gaps and provide targeted coaching.
Track adoption metrics and flag areas where additional support is needed.
Draft internal communications and What’s Changed summaries aligned to weekly releases, maintaining structured feedback loops from frontline teams back to program teams.
Identify inefficiencies in Customer Success workflows, support implementation of improvements, and coordinate rollout with team leads.
Conduct post-implementation reviews and maintain a process improvement log to capture frontline feedback and track outcomes.
Experience in change management, enablement, learning and development, or training coordination roles within technology or SaaS environments.
Strong documentation and technical writing skills — ability to translate complex processes into clear, accessible materials for diverse audiences.
Strong written and verbal communication skills with the ability to adapt style and messaging across diverse cultures, languages, and regions.
Training design and facilitation experience — comfortable designing, delivering, and iterating training for different roles and skill levels.
Change management knowledge — understanding of how people adopt new processes and tools (ADKAR or similar frameworks).
Resilience and composure in fast-paced, high-change environments — able to manage competing priorities without dropping quality.
Ability to build confidence in teams navigating change — enabling others to succeed through the quality of your materials and how you show up.
Ready to apply?
Apply to Geotab
About WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Implementation & Activation Coordinator
Wavemaker, part of WPP, positively provokes growth for clients by reshaping consumer decision-making and experiences through media, content, and technology. Our name is both our mission and our method. We do our best work for brave brands and people who relish being challenged to go further and faster, together.
The Role The Implementation & Activation Coordinator is an important foundational role, establishing operational excellence and responsible for supporting day-to-day work that delivers effective campaigns, ensuring best-in-class consistent implementation, optimisation, and reporting. Working very closely with your manager, you will produce best-in-class solutions, offer unparalleled service and deliver against targets. The role involves the development and application of specialist technical skills.
Your Primary Responsibilities:
Establish an understanding of client challenges, objectives & initiatives.
Help build on the agency's reputation for outstanding client service.
Support the booking, loading, optimising, material instruction and tracking of client media campaigns, in line with marketplace best practice processes and ways of working, applying insightful context and immaculate attention to detail throughout.
Responsible for ensuring all financial and compliance processes are followed with 100% accuracy, including bookings and loadings, account queries and monthly proforma checks.
Openly communicate and collaborate with all internal key stakeholders on delivery and reporting regularly.
Contribute to great teamwork with a supportive and positive can-do attitude.
Collaborate closely with your manager to identify, collate and showcase examples of great work from within the team, both internally and externally.
Be a positive face of the agency at industry events, either related to clients’ category or our media partners.
What Makes You Great:
Keen interest in our industry and excited to work with market leading partners & technologies.
Inquisitive and demonstrates desire to understand and know more.
Ability to prioritise tasks effectively, ensuring that the most important and urgent ones are identified and addressed first.
Results driven with the ability to identify and clearly articulate what’s working and why.
Problem solving mentality.
Attention to detail.
Clear communicator.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. At WPP Media, we strongly encourage you to apply if you’re interested: we'd love to know how you can positively impact our team with your experience!
Apply now and share your CV via the link!
#LI-PROMOTED
Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP MediaAbout WPP Media
WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.
WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.
For more information, visit wppmedia.com.
Implementation & Activation Coordinator
ABOUT WPP & OPENDOOR
At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.
Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.
OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.
The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.
OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.
By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.
The Role The Implementation & Activation Coordinator is an important foundational role, establishing operational excellence and responsible for supporting day-to-day work that delivers effective campaigns, ensuring best-in-class consistent implementation, optimisation, and reporting. Working very closely with your manager, you will produce best-in-class solutions, offer unparalleled service and deliver against targets. The role involves the development and application of specialist technical skills.
Your Primary Responsibilities:
Establish an understanding of client challenges, objectives & initiatives.
Help build on the agency's reputation for outstanding client service.
Support the booking, loading, optimising, material instruction and tracking of client media campaigns, in line with marketplace best practice processes and ways of working, applying insightful context and immaculate attention to detail throughout.
Responsible for ensuring all financial and compliance processes are followed with 100% accuracy, including bookings and loadings, account queries and monthly proforma checks.
Openly communicate and collaborate with all internal key stakeholders on delivery and reporting regularly.
Contribute to great teamwork with a supportive and positive can-do attitude.
Collaborate closely with your manager to identify, collate and showcase examples of great work from within the team, both internally and externally.
Be a positive face of the agency at industry events, either related to clients’ category or our media partners.
What Makes You Great:
Keen interest in our industry and excited to work with market leading partners & technologies.
Inquisitive and demonstrates desire to understand and know more.
Ability to prioritise tasks effectively, ensuring that the most important and urgent ones are identified and addressed first.
Results driven with the ability to identify and clearly articulate what’s working and why.
Problem solving mentality.
Attention to detail.
Clear communicator.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. At WPP Media, we strongly encourage you to apply if you’re interested: we'd love to know how you can positively impact our team with your experience!
Apply now and share your CV via the link!
#LI-PROMOTED
Please read our Privacy Notice for more information on how we process the information you provide.
Ready to apply?
Apply to WPP MediaAbout Karbon
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Balance Speed and Quality
Engineers are expected to balance delivery speed with a strong commitment to quality, meeting agreed timelines while producing reliable, maintainable, and well-tested solutions. Sound judgment in making trade-offs between velocity and long-term sustainability is essential.
Collaborate Effectively
Engineering is collaborative by default. Team members are expected to contribute constructively in design discussions, reviews, and planning, communicate clearly about progress and risks, and support shared team outcomes in both hybrid and distributed environments.
Build and Maintain Systems
Engineers are responsible for building new capabilities while maintaining and improving existing systems. This includes designing scalable solutions, reducing technical debt, supporting operational stability, and contributing to continuous improvement.
Operate with Autonomy
A high degree of autonomy is expected. Given clear objectives, engineers should independently translate problems into actionable technical approaches, proactively identify improvements, and continuously expand relevant technical expertise.
Ownership and Accountability
Ownership is fundamental. Engineers are accountable for the quality, performance, and customer impact of their work from design through post-release support, and are expected to follow through on commitments.
AI-Enabled Engineering
AI is reshaping how software is built, and we are committed to leveraging it as a force multiplier for creativity, impact, and capability. Engineers are expected to confidently apply strong technical fundamentals while embracing AI tools and approaches to enhance productivity, problem-solving, and innovation. Curiosity, adaptability, and enthusiasm for integrating AI into meaningful product development are essential.
Contribute to Team Culture
Engineers contribute positively to a culture of professionalism, transparency, low bureaucracy, and mutual respect, strengthening team performance through authenticity, curiosity, and collaboration.
You’ll contribute to building reliable, high-quality software across our .NET and modern JavaScript stack. Working alongside experienced engineers, designers, and product managers, you’ll help deliver new product capabilities while maintaining and improving existing systems.
This is a role designed for engineers early in their careers who want to grow quickly by working on real production systems. You’ll develop strong engineering fundamentals, learn modern development practices, and gain experience across the full software development lifecycle.
This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.
We build modern, scalable software on a thoughtfully designed stack:
Our architecture continues to evolve as we scale. We invest in event-driven systems, well-defined microservices, and containerized deployments (Azure Container Apps) to build resilient, decoupled, and high-performing software.
If you care about clean service boundaries, reliable systems, and shipping with confidence — you’ll feel right at home here.
Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!
We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
Generally, if you are a good person, we want to talk to you. 😛
If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.
At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!
Ready to apply?
Apply to Karbon
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