Role Specificities

We’re looking for an engineer who is independent and excited about getting things done. You'll be responsible for building and improving the enterprise endpoint infrastructure and have ownership of the service and its impact on employee productivity at Wave. You will own the entire endpoint stack and be responsible for administration of all enterprise infrastructure, planning and implementation of systems as we rapidly scale our business.

In this role you’ll:

• Join an autonomous team focused on a single area of Wave’s IT org. You will report directly to the IT Director. Typically, you'll be responsible for endpoint Infrastructure end-to-end, from design through deployment and maintenance.
• You will be joining at a time of transformation, in the IT organisation evolving from a flat team structure to areas of skilled ownership.
• Along with the business growing at a pace, taking ownership of projects and business needs such as:
  • Design, build, implement, and maintain scalable and performant endpoint management infrastructure to facilitate best-in-class security of the Wave fleet comprising macOS,  ChromeOS, Windows, iOS, and Android endpoints.
  • Deliver critical endpoint management efficiencies and capabilities through bespoke software development and implementation of both industry-standard open source tooling and first-party software solutions.
  • Employ modern Infrastructure-as-Code (IaC) methodologies, develop GitOps-driven solutions to deliver consensus-based fleet management capabilities at scale.
  • Build and maintain CI/CD pipelines for fleet management infrastructure, deploying to progressively tested environments across multiple clouds (Azure, GCP) and geographies (Africa and global remote workforce).
  • Drive initiatives to adopt emerging technologies, industry best practices, and optimise processes for scalability and operational efficiency.
  • Partner with cross-functional teams to ensure seamless endpoint user experiences while maintaining strict security standards and continually increasing the bar.

Key Details

• This is a fully remote role. Candidates must be based in one of our talent hub countries (UK, Spain, USA, Canada, Kenya and Ghana) or in one of our operating markets in Africa including Senegal, Côte d'Ivoire, or Burkina Faso. Your working hours must align with GMT +/- 1, with reliable Internet access as long as you have work authorization.
• Every year, you’ll travel to Africa for a one-week immersion trip. (Wave covers all costs.)
• Our salaries are competitive and are calculated using a transparent formula. For this role, depending on your experience level and location, we are offering a salary range of $133,100 to $194,200 USD (paid in your local currency equivalent) plus a generous equity package.
• Major benefits:
  • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country to country)
  • 6 months fully paid parental leave and subsidized fertility assistance
  • Unlimited vacation with a 20-day minimum requirement
  • $10,000 annual charitable donation matching

Requirements

• Minimum 5 years of professional experience as an Endpoint Engineer.
• Experience as a Endpoint Engineer managing multiple, international sites, including single sites of 2,000+ endpoints.
• Good communication skills with stakeholders and expectation management.
• Successful candidates must be willing to travel to our operating countries when required as part of your regular duties. For the first year, up to 50% travel may be required  to review all the current setups.

You might be a good fit if you 

• Proficient in a modern programming (Python) and scripting (Python, Bash, Powershell) languages
• Extensive hands-on experience with Jamf PRO, Google Workspace and Microsoft Intune to ensure comprehensive secure fleet management as well as experience with similar cloud identity providers.
• Demonstrated success and experience with open source endpoint management tooling for configuration management, mobile device management, application management, and telemetry such as Salt, Puppet, Munki, Nano/MicroMDM, osquery, Autopkg, ChromeBrew, WinGet, apt etc.
• History of developing and delivering secure, reliable, scalable, and technology solutions.
• Deep knowledge and experience managing corporate infrastructure at scale with Infrastructure-as-Code (IaC) practices & GitOps workflows (Terraform, Ansible, Chef, etc.)
• Experience integrating and operating fleet management infrastructure with CI/CD pipelines and DevOps workflows.
• Proven track record of deploying and operating fleet management infrastructure in public cloud environments (Azure, GCP).
• Familiarity with compliance frameworks such as SOC 2, ISO 27001 and NIST.
• Strong soft skills, including stakeholder communication and cross-functional collaboration.
• Speak French, or are interested in learning.
• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.

Title: Engineering Manager (job title on contract will be Manager, Engineering) 

Location: Spain; Barcelona (Hybrid work model)

Experience: Senior 

Job Function: Engineering

Employment Type: Full-Time

Industry: Computer & Network Security

Job Summary

Leads a team of engineers, managing day-to-day activities and project goals. Drives technical excellence, supports team development, and ensures successful execution of engineering tasks.

Job Responsibilities

• Build, lead, and support a high-performing team of engineers.
• Encourage a culture of ownership, experimentation, and learning within the team.
• Provide coaching, mentorship, and feedback to help engineers grow in their roles.
• Ensure that engineering work aligns with technical and business requirements.
• Collaborate with product managers and other teams to drive product development.
• Implement and maintain engineering processes and best practices.
• Drive improvements in engineering effectiveness and quality.

Minimum Qualifications, Education, and Skills

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• Significant experience in software engineering, with at least 2 years in a leadership role.
• Excellent managerial and organizational skills.
• Proficiency in team management, process improvement, and effective communication.
• Knowledge of software development life cycle and agile methodologies.
• Experience leading teams developing for Windows, Linux and macOS platforms.
• Familiarity with the team´s technical stack, including: C#, C/C++, Powershell, Angular, Swift.
• Understanding of Cloud, infrastructure, and DevOps environments such as: Azure, SQL Server, GitLan/GitHub, Jenkins and GitLab CI.
• Knowledge of distributed systems, API-centric architecture, test automation, and secure development practices. 
• Experience working with digital certificates is a plus. #LI-NA1

We are looking for a Sales Engineer to build, implement and manage top standard SE strategy in an outstanding hyper-growth environment. In this role you’ll help our sales team to evangelize the power of Torq by assessing and understanding the technical business needs of our customers and prospects to help them achieve maximum value from our solution. This is a remote position based in Spain. 

What you’ll do:

• Provide outstanding and effective pre-sales technical expertise and sales engineering processes. 
• Lead the Sales Engineering team in following sales methodology and best practices, as well as ensuring proper use of CRM system
• Partner with sales leadership and product groups to drive operational excellence and efficiency and meet quarterly and annual sales targets
• Ensure accuracy and accountability with internal systems and tools
• Provide technical guidance and support to the sales team, ensuring that they have the knowledge and tools needed to be successful
• Deliver compelling presentations to customers and prospects to ensure they understand the value of our solution
• Promote products and business solutions at conferences, forums, and seminars.
• Participate in regional industry events/organizations as a thought leader.
• Collaborate with a variety of internal functional areas to ensure solutions are implemented and supported in-line with client expectations.
• Provide input on product development or enhancements to existing products to product management function.

Requirements:

• At least 5+ years of experience in pre-sales engineering/solutions engineering working with a SaaS Cloud Security product - Security knowledge (is a must). 
• Fluency in English and French (is a must); fluency in Spanish (is a big advantage).
• Deep understanding of pre-sales engineering and sales stage processes
• Public Cloud (AWS/GCP/Azure hands-on) working knowledge/experience 
• Prior Hands on experience with scripting/programming languages with one or more languages such as Python , Powershell , bash , etc and APIs 
• Strong communication skills across internal and external stakeholders, including outstanding presentation skills for both technical and executive audiences
• Proven self-starter with a motivated attitude to be able to manage multiple tasks, projects, and responsibilities simultaneously
• Ability to work under pressure and meet deadlines, while maintaining a pleasant and professional attitude towards customers and co-workers
• Excellent knowledge and prior experience selling one or more cybersecurity solutions , including : SIEM , SOAR , EDR , Cloud Security , Email Security , etc
• Demonstrated success working with Fortune 1000 companies.
• Strong customer relationship and people skills as well as strong written communications and presentation skills.
• Ability to influence technical decision makers and executives.
• Ability to travel frequently.

Please apply if your experience is close but doesn’t fulfill all requirements. Torq is building an outstanding company. We are focused on hiring great people with different backgrounds, perspectives, and experiences to achieve our goals. As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

By submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.

The Challenge

We're looking for a Principal Solutions Engineer (SE) that will report to the Solutions Engineering Manager. In this role, you will drive business development and sales growth on a national scale by providing technical expertise, competitive positioning, and product evaluation across multiple verticals to support prospective customers for the OneTrust Data Privacy Compliance platform. 

Your Mission 

Serve as technical expert on systems integrations during major sales opportunities, including the preparation and delivery of proposals, RFPs and custom proof-of-concepts evaluations to demonstrate OneTrust’s integration capabilities to meet client objectives 
Lead the technical deep dive discussions to architect integrations and advise customers on best practices 
Support Sales Teams with client meetings, presentations, and custom integration design options 
Coordinates with internal R&D, technical integrations, partner integrations teams to influence product capabilities as well as future direction 
Drive Sales and Marketing efforts in production of high-quality sales proposals and supporting assets 
Maintain all sales cycle activities within the Salesforce.com CRM system 

You Are 

You will have an advanced understanding of the privacy industry, including regulatory environment, and will use this knowledge to support all of the primary responsibilities. To thrive in this role, you will keep up with industry trends, competitive landscape and customer needs. 

Your experience includes:  

• BA/BS in Computer Science, Engineering or equivalent  
• 12-16 years of relevant experience in the technology industry, ideally in an Enterprise Cloud-based Software company 
• Expertise selling, configuring and delivering software demonstrations 
• Expertise with implementing software products or solutions to enterprise companies 
• Advanced experience with REST APIs, JavaScript, FreeMarker, HTML, CSS. Powershell scripting, ASP.NET, and C# experience a plus. 
• Experience working with Kubernetes (preferred), Docker, and OpenShift 
• Advanced knowledge of web applications, SaaS architecture, cloud computing and programming 
• Ability to build relationships across stakeholders in R&D, marketing, sales and engineering 
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment 
• Willingness to travel, as job requires (Estimated 25%) 

The Challenge

We are seeking a Senior Security Engineer to design, build, and maintain critical security infrastructure and controls across the OneTrust environment. Your work will directly support the delivery of secure enterprise services and customer‑facing solutions. This role is hands‑on, broad in scope, and spans multiple areas of information security.

Your Mission

As a Senior Security Engineer, you will:

• Design, build, scale, and maintain core security infrastructure and controls.

• Respond to security tickets requiring engineering-level configuration changes or enhancements.

• Assist with the investigation and remediation of security incidents.

• Serve as a Security SME for secure cloud infrastructure.

• Provide guidance and feedback on cloud and hybrid security solutions.

• Partner with internal teams to provide security requirements for key initiatives.

• Conduct POCs and collaborate with vendors to evaluate and recommend solutions.

• Implement new security technologies as part of project-based initiatives.

• Communicate project and issue status to management and business stakeholders.

• Create and maintain documentation for security projects and processes.

• Automate repetitive tasks and procedures.

• Update security documentation as threats and techniques evolve.

• Mentor security analysts and junior engineers.

You Are

• Experienced in handling security tickets, configuration changes, incident support, and cloud security engineering.

• Able to clearly communicate complex information, both verbally and in writing.

• Collaborative and comfortable working across teams and with vendors.

• Equally capable of working independently or as part of a team.

• Highly organized and able to manage multiple priorities.

• Detail-oriented while keeping broader strategic objectives in mind.

• Self‑directed, proactive, and comfortable working with minimal supervision.

• Deeply knowledgeable across core domains of information security and best practices.

Your Experience Includes

• BA/BS in Computer Science, Engineering, Mathematics, or a related field.

• 4+ years of security engineering or related security experience.

• 3+ years of cloud experience.

• Solid understanding of information security principles around confidentiality, integrity, and availability.

• Experience with logging platforms such as Splunk or similar tools.

• Experience with endpoint security platforms (e.g., CrowdStrike, SentinelOne, traditional AV).

• Scripting proficiency in one or more: Unix/Shell, Python, Golang, Rust, PowerShell.

• Experience with IaC tools such as Terraform or CloudFormation.

• Strong organizational, analytical, and problem‑solving skills.

• Ability to make sound decisions in a complex, fast‑changing environment.

Extra Impressive

• Experience with Azure, AWS, or GCP.

• Experience creating CI/CD pipelines for automated security control deployment (e.g., Jenkins, GitLab).

• Experience with Azure Active Directory.

• Experience writing Splunk SPL or Microsoft KQL queries.

• Background with IDS/IPS, CASB, and DLP technologies.

• Familiarity with SASE solutions (e.g., Zscaler, Netskope, Palo Alto Prisma Access, Cloudflare One).

• Experience with cloud firewalls such as Palo Alto CNGFW or Fortinet.

• Understanding of Zero Trust networking models.

• Cloud or security certifications (e.g., Azure, AWS, GCP, CISSP, GIAC, CCSP).

At JetBrains, code is our passion. Since 2000, we’ve focused on helping developers work faster by automating routine checks and fixes.  Our tools are used by over 12.5 million people worldwide, including eighty-eight Fortune Global 100 companies.

We are seeking a detail-oriented IAM Security Specialist to lead the integration, support, and governance of our identity ecosystem. You will be the bridge between technical implementation and security compliance, ensuring that every identity, whether human or machine, has exactly the permissions it needs and nothing more. Your focus will be on building scalable RBAC models and maintaining a rigorous access review cycle.

Key responsibilities

System integration and support:

• Lead the technical integration of new applications and services into our centralized IAM platform.
• Provide expert support for complex authentication/authorization issues and serve as a technical escalation point.
• Maintain and optimize IAM infrastructure, including SSO (SAML, OAuth 2.0, OIDC), MFA, and PAM solutions.

Access governance and permission reviews:

• Execute and oversee periodic access re-certifications, ensuring compliance across periodic audit cycles (SOC 2).
• Conduct detailed permission reviews for individuals and system integrations to enforce the Principle of Least Privilege (PoLP).

RBAC and ABAC modeling:

• Design, document, and implement Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) frameworks across a wide range of systems.
• Partner with cross-functional teams (IT, Product, HR) to define business roles and translate them into technical entitlements.

Required skills and experience

• 3+ years of professional experience focused on Identity and Access Management (IAM) engineering or architecture.
• Proven experience administering enterprise IAM solutions and integrating them with diverse systems (e.g., Okta, Auth0, Ping Identity, Microsoft Entra ID).
• Scripting and automation skills using a scripting language such as Python, Go, Bash, or PowerShell.
• Familiarity with cloud IAM solutions (e.g., AWS IAM, GCP IAM).
• Solid understanding of networking, security protocols, and SSO technologies and standards, including SAML, OAuth 2.0, and OIDC.

Preferred qualifications

• Experience in the software development industry, particularly with managing access to source code repositories (Git/GitHub/GitLab) and CI/CD tools (TeamCity, GitLab CI).
• Hands-on experience with Privileged Access Management (PAM) concepts and tools.
• Knowledge of Zero Trust Architecture (ZTA) principles and how to apply them to developer workflows.
• Security certifications (e.g., CISSP, CISA, relevant vendor certifications).
• Familiarity with compliance frameworks relevant to software vendors (SOC 2).
  
  

Why join JetBrains?

JetBrains provides a highly technical and intellectually stimulating environment. You'll work on identity and access management systems used by millions of developers, with the opportunity to work with cutting-edge technologies every day. Help us keep our tools and systems secure. 
We offer:

• Strong base salary. We offer competitive pay that reflects your skills and experience.
• Flexible work location. Enjoy the freedom to work from home or from the office.
• Remote work. Spend up to 30 days per year working remotely from abroad.
• Extra time off. More days to relax, recharge, and do the things you love.
• Medical insurance allowance. Enjoy peace of mind for you and your family.
• Learning and development opportunities. Access to conferences, courses, and language classes.
• Relocation support. We help make your move as smooth and stress-free as possible.
• Language classes. Pick up the local language or sharpen your English skills.
• Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
• Mental health support. To help you feel your best, we provide easy access to professional mental health services.
• Sports benefit. Enjoy an on-site gym or sports club stipend.
• Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.
#LI-DNI 

Meet Urban Sports Club

We are among the leading platforms for sports and wellness in Europe, dedicated to inspiring people to live active, healthy lives. With just one membership we offer access to thousands of fitness and wellness experiences across the continent.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities.

*Big news: Wellhub and Urban Sports Club unite!*
Urban Sports Club is now a proud part of Wellhub, creating a global wellbeing ecosystem. Together, we connect 39,000 corporate clients and 97,000 wellness partners across 18 countries, offering millions of people even more ways to stay active and take care of their health.

The opportunity 

At Urban Sports Club, we’re building an IT environment that is modern, automated, and secure. As a Senior IT Systems Engineer, you’ll take ownership of our IT infrastructure, ensuring reliability, security, and smooth collaboration across teams. You’ll work on projects that directly impact how our company operates every day.

What you will do

• Design and maintain scalable IT infrastructure components across network, identity, and endpoint systems
• Manage and enhance our MDM landscape for Windows, macOS, iOS, and Android, including patch and lifecycle management
• Implement automation, workflows, and integrations across tools such as Google Workspace, Okta, Zscaler, or Atlassian
• Troubleshoot complex issues (2nd/3rd level) and support IT projects, migrations, and rollouts
• Strengthen security, monitoring, and alerting systems to ensure reliability and compliance
• Collaborate with teams across departments to align IT solutions with business needs
• Create and maintain technical documentation, processes, and guidelines

What you will need to succeed

• Degree or vocational training in IT or equivalent experience, with 4+ years of hands-on experience in IT infrastructure
• Strong knowledge in at least two of Google Workspace, Okta (especially Workflows), Zscaler, or Atlassian
• Experience with automation/scripting (e.g Python, GoogleScript, JavaScript, Powershell)
• Strong English skills: you feel confident negotiating and communication clearly with both technical and non-technical stakeholders
• Solid understanding of security best practices, compliance, and a proactive approach to system improvement
• Analytical thinking, structured working style and ability to work autonomously in a collaborative team environment

What’s in it for you 

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family.
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle.
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices.
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up.
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes.
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment.

Urban Sports Club is committed to providing a friendly, safe, and welcoming environment for everyone who applies for a position or already works with us, regardless of their sports preferences, gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, age, or religion (or lack thereof).

About the Team

The IT team is responsible for the internal systems, tooling, and support that keep Typeform running smoothly day to day. We work across identity and access, endpoint management, service management, SaaS administration, and employee productivity tooling.

This team partners closely with Security, People, Finance, Product Operations, and R&D to make sure Typeformers have secure, reliable, and well-governed systems. As Typeform continues to invest in AI-enabled ways of working, IT also plays an important role in preparing the internal infrastructure, workflows, and operational foundations that make safe AI adoption possible.

About the Role

We’re looking for an IT Engineer (Contractor) to strengthen our day-to-day IT Infrastructure and service operations.

This role focuses on execution, reliability, and operational ownership. You’ll act as a dependable escalation point for complex issues, maintain core systems, and improve workflows that reduce manual effort and increase service quality.

This is a hands-on role where success is measured by stability, responsiveness, and the ability to keep systems running smoothly while improving how work gets done.

Things you will do:

• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met
• Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune
• Execute and improve user lifecycle workflows (onboarding, offboarding, access management)
• Support and optimize Jira Service Management workflows, SLAs, and asset data
• Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase
• Monitor system health and perform regular maintenance, updates, and improvements
• Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication
• Create and maintain clear, structured documentation in Notion for support processes and runbooks
• Analyze support trends and ticket data to identify friction and propose practical improvements
• Implement workflow improvements and automation to reduce repetitive tasks
• Support the preparation of systems and documentation for AI-assisted IT workflows
  
  

What you already bring to the table:

• Experience in Corporate IT, Internal IT, or Systems Engineering in a SaaS or technology company
• Strong experience with identity and access management (Okta or similar)
• Experience managing endpoints, ideally macOS environments with Jamf (and/or Intune for Windows)
• Experience administering SaaS tools such as Google Workspace and Atlassian
• Solid ITSM foundations (incident, request, and change management)
• Experience working with service desk platforms, ideally Jira Service Management
• Strong troubleshooting skills across identity, endpoints, and SaaS applications
• Experience improving workflows through automation, integrations, or process improvements
• Strong communication skills and ability to work effectively with cross-functional stakeholders
• A structured, reliable approach to operational work and ownership of outcomes
  
  

Extra awesome:

• Experience optimizing Jira Service Management (workflows, SLAs, asset schemas)
• Experience with HRIS integrations (e.g., HiBob to Okta) and user lifecycle design
• Familiarity with documentation frameworks in tools like Notion
• Scripting experience (Python, Bash, PowerShell) for automation and integrations
• Experience improving asset management, endpoint hygiene, or SaaS governance
• Exposure to AI-assisted workflows or automation in IT environments

About the Team

The IT team is responsible for the internal systems, tooling, and support that keep Typeform running smoothly day to day. We work across identity and access, endpoint management, service management, SaaS administration, and employee productivity tooling.

This team partners closely with Security, People, Finance, Product Operations, and R&D to make sure Typeformers have secure, reliable, and well-governed systems. As Typeform continues to invest in AI-enabled ways of working, IT also plays an important role in preparing the internal infrastructure, workflows, and operational foundations that make safe AI adoption possible.

About the Role

We’re looking for a Senior IT Engineer to help strengthen the infrastructure and service management foundations behind Typeform’s internal operations.

This role is a mix of systems ownership, operational excellence, and workflow improvement. You’ll take on complex infrastructure and ITSM work, improve how our internal tools are managed, and reduce manual effort through automation and better process design. You’ll also help shape how IT supports the company’s move toward more AI-enabled productivity.

This is a strong fit for someone who enjoys improving internal systems at a structural level, is comfortable operating across a broad SaaS stack, and wants to make internal technology more reliable, secure, and scalable.

Things you will do:

• Own and resolve complex IT Infrastructure incidents and service requests, acting as an escalation point for IT Support and helping ensure SLOs and OLAs are met
• Administer, maintain, and improve core internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password
• Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows
• Improve the IT service management foundation, including workflows, SLAs, asset data quality, service operations, and knowledge management
• Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase
• Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication
• Create and maintain clear, useful, AI-consumable documentation in Notion, including runbooks, troubleshooting guides, and architectural context
• Partner with stakeholders across Security, People, Finance, Product Operations, and R&D to assess risk, improve tooling, and support scalable internal operations
• Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT

What you already bring to the table:

• Several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role in a modern SaaS or technology company
• Strong experience with identity and access management, ideally with Okta administration
• Strong experience with device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune
• Experience administering a broad SaaS environment and owning internal systems beyond frontline support
• Solid ITSM foundations, including incident, request, change, and problem management in a practical SaaS environment
• Experience working with service desk and service management platforms, ideally Jira Service Management
• Strong troubleshooting skills across identity, endpoints, applications, and general corporate infrastructure
• Experience improving workflows through automation, integrations, APIs, webhooks, or low-code tooling
• Strong written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• A high level of ownership, good judgment, and a structured approach to problem-solving

Extra awesome:

• Advanced Atlassian or Jira Service Management experience, including workflow design, asset schemas, or service operations optimization
• Experience with HRIS to IT integrations such as HiBob to Okta and broader user lifecycle design
• Experience improving documentation systems and knowledge frameworks in tools like Notion
• Scripting experience in Python, Bash, or PowerShell for automation, reporting, or systems integration