Highlights

• Location: Spain Remote
• Stock options
• Languages: Fluent in Russian and English 

About Fundraise Up

We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design.

Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver.

A Truly Global Product

We operate in the enterprise segment, serving nonprofit organizations across North America, the United Kingdom, Australia, and Europe.

We’re building a large and complex product ecosystem that serves nonprofits, donors, and partners around the world. The platform includes a modern checkout experience and customizable widgets (each a standalone SPA), donor, organization, and partner portals, admin tools, and several internal apps.

The Team

We are a distributed team of 160+ product professionals. Our team members are mainly based across Spain, Poland, Portugal, Georgia, Armenia, Serbia, Turkey, and Cyprus. 

Despite our scale, we operate like a focused team - where every task matters and every voice is heard. We value thoughtful collaboration, strong engineering practices, and a product mindset.

About the role

We are hiring an Employee Experience Manager to strengthen our global People Operations function with dedicated expertise in events, workplace experience, and operational execution. This role sits at the intersection of people leadership, project management, and stakeholder negotiation, requiring someone who can design and deliver impactful experiences while building scalable processes and leading a high-performing team.

What You'll Do

• Event Strategy & Execution: Lead planning and delivery of internal company events, team gatherings and offsites from concept to execution
• Swag & Merchandise Management: Own end-to-end swag operations for internal employee needs and external events — sourcing, budgeting, inventory, and distribution
• Employee Benefits Administration: Coordinate and continuously improve employee benefits programs, ensuring smooth processes, clear communication, and positive employee experience
• Employee Engagement: Design and implement initiatives that strengthen company culture, increase engagement, and create meaningful employee experiences across teams
• Vendor & Budget Management: Manage relationships with suppliers, venues, agencies, and partners while controlling budgets and optimizing spend
• Process Improvement & Team Leadership: Build scalable workflows, improve operational efficiency, and lead the Operations team to deliver high-quality support across multiple functions

Requirements

• Language Skills: Fluent Russian and English speaker — you can negotiate with vendors, draft communications, and handle documents in both languages effortlessly
• Operations Leadership Experience: 4+ years in operations, workplace experience, people operations, or event management, with prior team leadership experience
• Project Management Strength: You can independently run multiple high-priority projects simultaneously, meet deadlines, and keep stakeholders aligned
• Events Expertise: Strong experience managing internal events, conferences, or employee programs with exceptional attention to detail
• Adaptability: You thrive in fast-paced environments, solve problems quickly, and stay calm under changing priorities
• Ownership Mentality: You proactively identify opportunities, improve processes, and take full responsibility for outcome

Why work with us

• A strong, collaborative product team that owns what it builds
• Clear product vision and access to real customer feedback from global nonprofit leaders
• Flat structure: no politics, just great work with great people
• Transparent company culture-we share how we’re growing, where revenue comes from, and what’s next
• Long-term focus: we offer equity options and value sustained, meaningful contribution

Benefits

• Private medical insurance for the employee and their family
• 23 paid vacation days per year
• 11+ paid public holidays per year
• 5 company-paid sick leave days
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• Co-working.
• Remote working.

_{**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.}

Total compensation range: €30,779 - €42,449

The Position

At Hive, we're building the most customer-centric operations platform in Europe — and our Merchant Care team is at the heart of that mission.

As a Merchant Care Associate — On the Ground, you'll be the first point of contact for our merchants' operational issues directly from the fulfillment center. You'll work shoulder-to-shoulder with our logistics partner's floor teams, spot issues before they escalate, and close the loop between what's happening on the warehouse floor and our merchants.

You'll be on-site in Illescas, part of Hive's Merchant Care team, and the bridge between the fulfillment center operations, Hive's office-based specialists, and our merchants.

What you'll do

• Be the go-to Merchant Care contact at the fulfillment center: resolve issues that need a pair of eyes on the floor (missing items, inventory discrepancies, packaging questions, returns edge-cases).
• Own the support tickets (Zendesk) routed directly to the fulfillment center queue — investigate, action, and resolve.
• Partner daily with the logistics partner Team and our Spec Ops — join their stand-ups, build trust, unblock.
• Spot inefficiencies and proactively improve Merchant Care processes as we scale the on-site model.
• Act as the voice of the merchant in cross-functional discussions with Product, Operations and Tech.
• Bring data into every decision — Metabase, Notion, Asana, Zendesk and Claude are your daily tools.
• Start focused on Inventory / inbound, and broaden to Freight, B2B and Outbound after the first few months — becoming the on-site go-to for multiple Merchant Care topics at your fulfillment center.

Your Profile

We are looking for someone with: 

• Experience: 1–3 years in Operations, Customer Support, SaaS, or logistics / third-party fulfillment. Bonus if you've worked in or near a warehouse.
• Languages: fluent in English, plus Spanish (C2 or Native level)
• Mindset: hands-on, solution-oriented mindset with a bias for action and a strong sense of ownership.
• Driving licence

We know, sometimes you won't tick every box. We'd still love to hear from you if you think you're a good fit.

Our offering

The NetSuite Administrator will be responsible for providing day to day administrative and functional support for the overall NetSuite ERP system for AST.  The candidate will need to have very good business process knowledge of Manufacturing, Accounting, Supply Chain, WMS, and Finance and be able to translate NetSuite capabilities to enable and support these functions to improve performance of business processes.  The NetSuite administrator will work under the direction of the director of enterprise applications and be based in Spain. Ability to travel overseas when required.

Duties and Responsibilities:​ 

A strong candidate will have an innovative mindset that enables them to develop unique solutions to unique problems. Ideal for someone who is proactive, enthusiastic, and passionate about IT and NetSuite in particular, this person will play a critical role in delivering solutions within the NetSuite environment and enabling the business to perform.

• Support a team of first line of support personnel for day-to-day functional operations and cross-functional teams that use NetSuite including maintaining proper system access for all roles
• Supervise process and provision new access, maintain security roles and user accounts and roles with appropriate permissions and levels of access
• Provide onboarding materials and training for new hires
• Support users’ knowledge and ability to personalize profile preferences, portlets, and Dashboards
• Create reports, saved searches, KPIs and dashboards, scripts, workflows, and custom records.  Ability to build analytics reports a plus
• Utilize NetSuite CSV imports to update, import, or fix data in NetSuite
• Create and maintain NetSuite-related functional, technical and training documentation including training users
• Serve as the functional and technical point-of-contact for NetSuite users and processes
• Actively participate in system enhancements, including requirements gathering, development, data validation, documentation, user support and training, and on-going application maintenance
• Design, create and implement customized solutions
• Advise ERP owners on ideal use case for customizations vs native functionality
• Recommend, design, implement, document and maintain solutions and customizations of NetSuite to meet evolving business to mitigate business issues
• Ability to implement and support integrations between NetSuite and other third-party business applications
• Monitor systems performance, licenses, user access and usage, ticket SLA and other KPI’s.  Develop KPI’s
• Perform and recommend application maintenance, upgrades, and regression testing
• Develop, implement, and maintain application security controls
• Recommend up-to-date knowledge of NetSuite functionality, customizations, and integrations
• Develop positive employee relations, promote company values and culture

Minimum Qualifications: 

• Thorough understanding of data management, administration of NetSuite, order to build, manufacturing, routings, production scheduling and costing
• Assigned Administrator role for minimum of four years
• 7 years NetSuite Administrator experience
• 3+ years NetSuite configuration/development experience
• 2+ years in Manufacturing – Order to Build
• 1+ years supporting implementations.
• Managed a small team of NetSuite Support personnel
• Some experience in web technologies such as HTML, CSS, JavaScript
• Ability to leverage technical skills and apply to solid business solutions, ability to transform end-user needs/functional requirement into technical requirements that translate to configuration and building solutions
• Experience designing NetSuite customizations, workflows, SuiteFlow, and SuiteAppS.
• Must have great multitasking skills and be able to support multiple issues at one time
• Experience with workflows that are executed from integrations
• Demonstrate experience and contribute to financial, accounting, manufacturing, WMS, and supply chain solutions and support general ledger, month/year end close process, chart of account considerations, inventory, purchasing, work orders, BoM’s, etc.
• Bachelor’s degree preferably in Computer Science
• Legally authorized to work in Spain for any employer

Certifications: NetSuite Suite Foundation, Administrator, Application Developer, SuiteAnalytics

We are looking for a results-driven UA leader to drive profitable growth for Monster Legends, Dragon City, and Two Dots. This role will own the full UA strategy and execution across all major channels, leading scale initiatives while improving efficiency, measurement, and cross-functional collaboration.

You will work closely with Product, Creative, ASO, and Data teams to unlock sustainable growth, strengthen funnel performance, and continuously identify new opportunities. You will mentor and empower the UA team to deliver best-in-class execution with strong accountability on performance outcomes.  

What you will do:

Strategic Leadership

• Own the end-to-end UA strategy and performance for the portfolio, ensuring profitability targets are met. 

• Manage yearly growth planning, scaling strategies, and risk-mitigation across markets and channels. 

• Drive strategic experimentation and support innovation in targeting, channels, and inventory diversification. 

Performance Optimization

• Lead measurement frameworks (SKAN, MMM, incrementality studies, pLTV) to improve decision quality.

• Strengthen full-funnel performance with product-aligned campaigns (FTUE/RTUE, monetization events).

• Build rigorous test roadmaps in creative, audiences, and campaign structure to drive ROAS and LTV uplift. 

Team & Collaboration

• Mentor UA managers and analysts; help build structured career growth and execution excellence. 

• Partner closely with Creative teams to fuel testing velocity and creative breakthroughs.

• Collaborate with ASO and Product teams to ensure cohesive funnel optimization and visibility improvements. 

Operational Excellence

• Establish clear accountability for results with transparent reporting and actionable insights. 

• Improve execution speed through better process, prioritization, and cross-team alignment.

What you bring: 

• Performance marketing experience in mobile free-to-play, ideally in gaming.

• Proven track record of scaling multi-million €/$ UA budgets profitably.

• Strong fluency in SKAN, mobile attribution, LTV modeling, and ROAS optimization.

• Experience leading and developing high-performing teams.

• Strong analytical thinking and decision-making using data and experimentation.

• Ability to influence stakeholders and drive alignment across multiple functions.

• Bonus: familiarity with Match-3/puzzle models and hybrid-casual or builder games

What's in it for you as a Socialpointer?

• Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week
• A generous 25 days of annual leave, plus public holidays
• Private medical insurance for you and your family to keep your health bar full
• Disability and life insurance
• Choose from the latest iOS or Android device when you join (phone or tablet)
• Free language lessons in English, Spanish and Catalan
• Spotify Premium to add the perfect soundtrack to your adventure
• Legendary social events and parties to let off some steam
• Take-Two Interactive employee stock purchase plan (eligibility criteria applies)
• Professional development budget for skills training

Onsite perks include:

• State of the art gym facilities
• Free breakfast, lunch, and specialty coffee
• Onsite physiotherapist and hairdresser (no wallet needed!)

The list goes on and on… so get your game on and apply now! Click “Apply” to level up and submit your application in English.

We are looking for a results-driven UA leader to drive profitable growth for Monster Legends, Dragon City, and Two Dots. This role will own the full UA strategy and execution across all major channels, leading scale initiatives while improving efficiency, measurement, and cross-functional collaboration.

You will work closely with Product, Creative, ASO, and Data teams to unlock sustainable growth, strengthen funnel performance, and continuously identify new opportunities. You will mentor and empower the UA team to deliver best-in-class execution with strong accountability on performance outcomes.  

What you will do:

Strategic Leadership

• Own the end-to-end UA strategy and performance for the portfolio, ensuring profitability targets are met. 

• Manage yearly growth planning, scaling strategies, and risk-mitigation across markets and channels. 

• Drive strategic experimentation and support innovation in targeting, channels, and inventory diversification. 

Performance Optimization

• Lead measurement frameworks (SKAN, MMM, incrementality studies, pLTV) to improve decision quality.

• Strengthen full-funnel performance with product-aligned campaigns (FTUE/RTUE, monetization events).

• Build rigorous test roadmaps in creative, audiences, and campaign structure to drive ROAS and LTV uplift. 

Team & Collaboration

• Mentor UA managers and analysts; help build structured career growth and execution excellence. 

• Partner closely with Creative teams to fuel testing velocity and creative breakthroughs.

• Collaborate with ASO and Product teams to ensure cohesive funnel optimization and visibility improvements. 

Operational Excellence

• Establish clear accountability for results with transparent reporting and actionable insights. 

• Improve execution speed through better process, prioritization, and cross-team alignment.

What you bring: 

• Performance marketing experience in mobile free-to-play, ideally in gaming.

• Proven track record of scaling multi-million €/$ UA budgets profitably.

• Strong fluency in SKAN, mobile attribution, LTV modeling, and ROAS optimization.

• Experience leading and developing high-performing teams.

• Strong analytical thinking and decision-making using data and experimentation.

• Ability to influence stakeholders and drive alignment across multiple functions.

• Bonus: familiarity with Match-3/puzzle models and hybrid-casual or builder games

What's in it for you as a Socialpointer?

• Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week
• A generous 25 days of annual leave, plus public holidays
• Private medical insurance for you and your family to keep your health bar full
• Disability and life insurance
• Choose from the latest iOS or Android device when you join (phone or tablet)
• Free language lessons in English, Spanish and Catalan
• Spotify Premium to add the perfect soundtrack to your adventure
• Legendary social events and parties to let off some steam
• Take-Two Interactive employee stock purchase plan (eligibility criteria applies)
• Professional development budget for skills training

Onsite perks include:

• State of the art gym facilities
• Free breakfast, lunch, and specialty coffee
• Onsite physiotherapist and hairdresser (no wallet needed!)

The list goes on and on… so get your game on and apply now! Click “Apply” to level up and submit your application in English.

We are looking for a results-driven UA leader to drive profitable growth for Monster Legends, Dragon City, and Two Dots. This role will own the full UA strategy and execution across all major channels, leading scale initiatives while improving efficiency, measurement, and cross-functional collaboration.

You will work closely with Product, Creative, ASO, and Data teams to unlock sustainable growth, strengthen funnel performance, and continuously identify new opportunities. You will mentor and empower the UA team to deliver best-in-class execution with strong accountability on performance outcomes.  

What you will do:

Strategic Leadership

• Own the end-to-end UA strategy and performance for the portfolio, ensuring profitability targets are met. 

• Manage yearly growth planning, scaling strategies, and risk-mitigation across markets and channels. 

• Drive strategic experimentation and support innovation in targeting, channels, and inventory diversification. 

Performance Optimization

• Lead measurement frameworks (SKAN, MMM, incrementality studies, pLTV) to improve decision quality.

• Strengthen full-funnel performance with product-aligned campaigns (FTUE/RTUE, monetization events).

• Build rigorous test roadmaps in creative, audiences, and campaign structure to drive ROAS and LTV uplift. 

Team & Collaboration

• Mentor UA managers and analysts; help build structured career growth and execution excellence. 

• Partner closely with Creative teams to fuel testing velocity and creative breakthroughs.

• Collaborate with ASO and Product teams to ensure cohesive funnel optimization and visibility improvements. 

Operational Excellence

• Establish clear accountability for results with transparent reporting and actionable insights. 

• Improve execution speed through better process, prioritization, and cross-team alignment.

What you bring: 

• Performance marketing experience in mobile free-to-play, ideally in gaming.

• Proven track record of scaling multi-million €/$ UA budgets profitably.

• Strong fluency in SKAN, mobile attribution, LTV modeling, and ROAS optimization.

• Experience leading and developing high-performing teams.

• Strong analytical thinking and decision-making using data and experimentation.

• Ability to influence stakeholders and drive alignment across multiple functions.

• Bonus: familiarity with Match-3/puzzle models and hybrid-casual or builder games

What's in it for you as a Socialpointer?

• Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week
• A generous 25 days of annual leave, plus public holidays
• Private medical insurance for you and your family to keep your health bar full
• Disability and life insurance
• Choose from the latest iOS or Android device when you join (phone or tablet)
• Free language lessons in English, Spanish and Catalan
• Spotify Premium to add the perfect soundtrack to your adventure
• Legendary social events and parties to let off some steam
• Take-Two Interactive employee stock purchase plan (eligibility criteria applies)
• Professional development budget for skills training

Onsite perks include:

• State of the art gym facilities
• Free breakfast, lunch, and specialty coffee
• Onsite physiotherapist and hairdresser (no wallet needed!)

The list goes on and on… so get your game on and apply now! Click “Apply” to level up and submit your application in English.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

You're the person who notices the AV cable is wrong before the meeting starts. Who has the new hire's laptop ready before they've hung up their jacket. Who fixes things without being asked, because you spotted the problem first. If that sounds like you, keep on reading!

We're looking for an IT Helpdesk Specialist to join our Barcelona team. Our largest and most dynamic hub, with 143 employees, a packed events calendar, and an office expansion in progress. You'll work side-by-side with our existing Barcelona IT Specialist, owning everything from daily helpdesk and onboarding to event AV and hardware lifecycle. Real ownership from day one. No two days are the same. Sound like your kind of role?

WHAT YOU'LL DO 🚀

Onsite Support & Daily Helpdesk 

• Be the first point of contact for IT requests from Barcelona employees via Slack, walk-up, and our service desk (Freshservice).
• Troubleshoot hardware, software, and connectivity issues on macOS devices (Jamf-managed fleet) and peripherals.
• Handle account access requests, password resets, MFA re-enrollment, and app access through Okta and Google Workspace.
• Escalate complex issues to our IT Administrators and IT Team Lead with full context and logs.

Onboarding & Offboarding 

• Prepare and issue laptops, peripherals, and accessories to new hires; handle all day-1 account setup.
• Collect and process returned equipment from leavers; update asset inventory in AssetSonar.
• Coordinate with HR and Talent for upcoming joiners; manage hardware delivery SLAs.
• Coach new employees on tools, device setup, and company IT processes.

AV & Events Support 

• Set up, support, and troubleshoot end-to-end AV equipment (microphones, video cameras, lighting, displays, and all related gear) for internal events, All-Hands meetings, and external meetups. Note that some events may take place outside regular hours.
• Ensure meeting rooms are ready daily: displays, cameras, microphones, Zoom Rooms, and cables
• Troubleshoot AV issues in real time during events; coordinate with vendors for hardware-level repairs
• Help plan and execute the AV setup for the Barcelona office expansion
• Manage live video broadcasting for meetups and external events, including routing streams to YouTube and various social media platforms.
• Operate and optimize AV setups, utilizing software like OBS Studio or dedicated hardware streaming systems. Continuously look for ways to improve our broadcasting quality and AV workflows.
  
  

Asset Management & Procurement 

• Maintain accurate asset inventory for the Barcelona office (hardware, peripherals, consumables).
• Coordinate local hardware procurement: gather quotes, place orders with vendors, and track deliveries.
• Manage the loaner pool, consumables, and device rotation to avoid aging stock.
• Support hardware refresh cycles and decommissioning workflows.

Office Infrastructure 

• Assist with Wi-Fi, wired connectivity, and printer troubleshooting at the office level.
• Support the Barcelona office expansion: coordinate with vendors and building management on IT infrastructure requirements (cabling, network points, AV installation).
• Help implement improvements to meeting room setup and network reliability.

Documentation & Knowledge

• Maintain IT knowledge base articles, quick guides, and FAQs for Barcelona employees.
• Document solutions to recurring issues and contribute runbooks for the IT team.
• Share feedback with IT Administrators on gaps in current processes and tooling.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 3+ years of IT support experience in a SaaS or technology company — you've supported real users at scale, handled the full helpdesk lifecycle, and know what good IT operations looks like.
• macOS and Jamf experience: comfortable enrolling devices, pushing profiles, troubleshooting macOS issues; this is a Mac-first environment.
• Hands-on AV, live streaming, and events support: you've set up and operated AV equipment for corporate events and live broadcasts (cameras, microphones, OBS, streaming hardware). You are highly stress-resistant, deeply proactive, and stay completely calm when troubleshooting issues on the fly in front of 100+ people or during a live stream.
• Onboarding/offboarding process experience: you know what "day-1 ready" means and how to deliver it reliably.

Technical Skills

• Google Workspace: user management, basic admin tasks (groups, shared drives, delegation).
• Okta basics: password resets, MFA, and app assignment; or strong readiness to learn quickly.
• Service desk tools: experience working in a ticketing system  (Freshservice, Zendesk, Jira, YouTrack, or similar) and keeping queues organized.
• AI-Powered Productivity: you actively use modern LLM tools (Claude Code, ChatGPT, Codex, Gemini) in your daily work — for writing, troubleshooting research, drafting documentation, automating workflows or finding faster solutions; this is a hard requirement.
• Asset tracking: comfortable maintaining hardware records, updating inventory systems.

Soft Skills & Approach

• Proactive, not reactive: you spot problems before they become tickets and fix things without being asked.
• Clear communicator: you write concise, helpful responses and can explain technical issues to non-technical users without jargon.
• Calm under pressure: you perform well during onboardings, live events, and multi-issue days without dropping the ball.
• Team player: you ask for help when you need it, share what you know, and make the people around you more effective.

Language & Location

• Proficiency in English (our working language for documentation, vendor communication, and team collaboration)
• Barcelona-based with willingness to work onsite 4-5 days per week. This is a primarily onsite role

It would be great if you have:

• Freshservice experience” workflow configuration, SLA setup, reporting (we're migrating to Freshservice in 2026; if you already know it, you'll contribute immediately).
• Live Broadcasting Experience: Familiarity with OBS Studio, audio mixing, managing multi-camera setups, and streaming to platforms like YouTube.
• Zoom Rooms setup and administration: controller pairing, display/camera/audio configuration, room kit deployment and troubleshooting as the office is expanding the event space.
• IT hardware procurement basics: gathering vendor quotes, coordinating purchases, tracking orders.
• Light scripting or automation exposure: basic Python or bash, or experience with low-code tools (n8n, Zapier). Our team builds automations to reduce manual work, and we'd love someone who's curious about this.
• Networking basics: Wi-Fi diagnostics, VLAN concepts, and UniFi familiarity.
• Proficiency in Spanish: useful for coordinating with local vendors, building management, and ISPs in Barcelona.
• Slack administration basics: workspace settings, app management, user permissions.

 🏢 LOCATION & SCHEDULE

Full-time, on-site 4-5 days per week in Barcelona; occasional after-hours support for events or cutovers.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success. 

With my application, I accept the Manychat Privacy Policy.

As an on-site Operations Coordinator in Barcelona, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.

Please note that this position is a maternity cover for a period of 6 months. 

Your Objectives:

• Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack. 
• Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
• Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
• Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
• Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
• Manage property knowledge: Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.

About You:

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English fluency (C1+ required).
• A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
• Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
• A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues.
• A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
• Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
• A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
• Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.

Location: 80% onsite in our local Fulfillment center (Ctra. Madrid-Barcelona km, 34.400 28805, Alcalá de Henares, Spain)

Role Description: 

The role is an individual contributor responsible for developing and supporting our partner fulfillment centers to ensure they are all performing to the necessary standards. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new, and existing, 3PL partner sites by understanding their unique needs and facilitating their success within ShipBob’s dashboard and suite of fulfillment services. This role reports to the Senior Operations Support Manager who also serves as the backup for this role. This role reports to Regional Director, Fulfillment Ops. 

What you will do: 

• Supporting our 3PLs: 
  • Training: Coach and guide our 3PL partners to success defined by our metrics on the ShipBob Scorecard. 
  • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.  
  • Reinforce training materials, on an on-going basis, provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services. 
• Troubleshoot: Find and Course-Correct. 
  • Support the relationship to handle questions, requests, and issues related to onboarding at ShipBob as a 3PL partner site. 
  • Adoption: Inspire 3PL partner use of Key ShipBob Features and Tools/Dashboard. 
  • Bridge ShipBob 3PL partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP’s.  
  • Work with the 3PLs to ensure quality closure of internal tickets (proper root cause analysis and resolution). 
• Supporting the execution of Best-in-Class operations.  
  • Timely and accurate Inbound Operations that support fulfilment operations to commence accurately. 
  • Provide accurate, visual, and detailed feedback to our merchants, in case of expectations misalignment, through our support team.  
  • Value Added Service (VAS) Operations are being completed accurately by the 3PL and queries to requirements are being quickly resolved. 
  • Work with Freight partners to organize transport where coordination is required. 
  • Support the development of efficient and scalable kitting solutions as the sites and demand for solutions grow. 
  • Support the 3PL partners on CI and efficiency initiatives.  
  • Lease with ShipBob internal stakeholders to coordinate resources and support 3PLs. 
• Supporting our Merchants: 
  • Perform: Nail Key Performance Indicators (KPIs).  
  • SLAs: Help 3PL partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.  
  • Work with the Merchant Experience Specialists (MES) to understand the Merchant Care Dashboard statistics and trends. Work with the 3PL on their specific improvement plans escalating to the site leadership team and your Line Manager if progress had not been made. 
  • Work closely with Merchant Implementation Managers and Merchant Support Managers to ensure that merchants onboarding/expanding into international locations receive an exceptional onboarding experience through focused action plans in their first 90 days, regular touch points with internal and external stakeholders and ensuring 3PLs understand pick/pack requirements. 
  • Weekly review of space utilization and opportunities to consolidate inventory IDs to reduce costs for the merchant. Work together with the 3PL to execute changes required. 
  • Work with 3PLs to resolve any urgent escalation or out of SLA request, with the merchant top of mind, and communicate outcomes accordingly to both ShipBob and 3PL stakeholders. 
• Supporting our Internal Customers: 
  • Support the operational Support Team (Control Tower) in getting timely responses to operational queries, resolving escalations, and providing general status updates. 
  • Work with Merchant Care and Inventory Control Quality Assurance (ICQA) to ensure internal queries (Jira), our ticketing system, are responded to as thoroughly as possible with trends being resolved more tactically through root cause investigations.  
  • Attending Weekly Business Review calls with our 3PL partners, supporting follow-up actions for completion. 
  • Attend daily stand-up calls with internal teams and take ownership of closing action items. 
  • Provide weekly reporting and visibility to our local commercial team. 
  • Support the National Ops Manager by taking on challenges and being prepared to be the next clear successor for this role.  
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you will bring to the table: 

• Demonstrated ability to build solid relationships and get business done. 
• Patience/Resilience: Knack for teaching and helping 3PL partners, ensuring adoption of ShipBob SOP’s, tools, and WMS systems.  
• Enjoyment of standardized processes, with a curious mind and CI mindset.  
• Minimum 4-7 years of operations, e-commerce fulfillment experience, or a fast-paced environment and managing new teams and setting them up for success. 
• Advanced understanding of either outbound or inbound fulfillment operations.  
• Ability to consistently assess partner site needs and deliver solutions along with connecting partners to the appropriate resources within ShipBob. 
• Intermediate skills with Microsoft Office tools (MS Excel) 
• Must have access to a vehicle for travel needs between locations. 

Perks & Benefits: 

• Life Insurance 
• Health Insurance Scheme 
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) 

#LI-DS2