Numa
If you’re passionate about making travel simpler, more meaningful, and more connected, Numa is the place for you. Explore our career opportunities and join us in shaping the future of hospitality!
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ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
Our full-stack solution is based on modern, serverless architecture. Powered by AWS (Lambda, SQS, SNS, DynamoDB, etc.) and using NodeJS, Typescript, NestJS and React. On the guest facing side we have Next.JS and React. It’s a robust, reliable solution that’s turning heads— and continuously evolving.
In this role, you will:
● Own corporate-focused functionality across the numa ecosystem, taking responsibility for both technical direction and hands-on delivery.
● Build and drive cross-team, full-stack improvements for corporate guests and bookers in partnership with the teams that own the relevant product areas.
● Serve as a lead engineer for initiatives that span multiple verticals, systems, and user interfaces.
● Connect teams, systems, and codepaths to ensure corporate use cases are delivered as cohesive end-to-end solutions across the platform.
● Spar with Lead Engineers on technical decisions while securing buy-in for technical designs that advance the Corporate roadmap.
● Help drive the Engineering Organization’s shift towards full Agentic Engineering
ABOUT YOU
We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
● AI-Native Engineer with a solid understanding of Agentic Engineering - you don’t just vibe code, you are able to confidently leverage agents to achieve your goals.
● 6+ years of professional full-stack engineering experience, with a strong track record of owning and delivering complex product improvements end to end.
● Strong experience with Next.js, TypeScript, React, React Native, and CSS, with the ability to build high-quality user-facing experiences across complex product surfaces.
● Strong experience with Node.js and API design, including designing solutions that integrate cleanly across multiple systems and domains.
● Strong experience with testing strategies, preferably including Storybook or @testing-library, MSW, and supertest.
● Strong experience with Serverless and Event Driven Architecture, preferably AWS focused.
● Solid understanding of IaC, experience with SST, is a plus.
● Proven ability to independently drive technical solutions from problem framing through implementation, coordinating effectively across multiple teams and codebases where needed.
● Strong product and business understanding, with the ability to translate requirements into pragmatic technical approaches that work across an ecosystem rather than within a single isolated scope.
● Strong ownership mindset, with the ability to identify gaps, surface dependencies and risks early, and maintain momentum in ambiguous, cross-team problem spaces.
● Good judgment in balancing speed, scalability, maintainability, and consistency when delivering solutions that span multiple verticals.
● Excellent communication and technical stakeholder management skills.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
- Design & Brand Evolution
- Collaborate directly with the Head of Design and regional Design Managers to develop an on-brand aesthetic that harmonises Numa’s Brand aesthetic and the local neighborhood vibe.
- Support our Research & Development team on brand concept updates and FFE (Furniture, Fixtures, and Equipment) innovations.
- Technical & Operational Excellence
- The Technical Gatekeeper: Review and approve construction documentation and specifications from external landlords, architects, and contractors. You ensure their work doesn't compromise our design intent.
- Tender Mastery: Prepare full tender sets for the project FFE scope—including layouts, technical drawings, and specifications.
- The Quality Benchmark: Partner with regional Project Managers and conduct site visits to ensure the physical product aligns perfectly with our design quality and vision.
- Commercial Collaboration
- Budget Stewardship: Align closely with the Procurement team to ensure your design proposals and FFE specs meet budget targets without losing their "wow" factor.
- Strategic Programming: Work with Real Estate, Revenue, and Operations teams at the start of a project to develop space programs tailored to each specific market.
ABOUT YOU
- The Hospitality Expert: 8+ years of experience in Interior Design/Architecture, with a strong background in hospitality or multi-unit residential projects.
- The Revit Pro: Proficiency in Revit and Enscape is a must. You are comfortable building technical sets and navigating BIM workflows.
- The German Connection: You speak and write German fluently. This is essential for reviewing legal construction documentation and communicating with local partners.
- The Agile Leader: You have experience mentoring junior team members and a "can-do" attitude that thrives in a fast-paced environment.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
About the Role
- Reimagine hospitality: Reimagine hospitality with Numa and join a team transforming the guest experience across our stylish properties in Europe. As a Guest Experience Host, you’ll play a crucial role in ensuring every guest feels cared for, balancing online guest communication with face-to-face interactions at our property.
- Guest whisperer: You'll be the go-to person for all guest inquiries, handling everything from booking modifications to local recommendations with confidence and charm.
- Online Guest Support: Serve as the primary point of contact for guests across all our European properties, communicating via phone, email, and WhatsApp. Manage guest tickets efficiently, resolving booking modifications, answering inquiries, and addressing concerns with professionalism and care. Provide a seamless and consistent service experience across all touchpoints, ensuring guest satisfaction and loyalty.
- Ultimate host: Create a warm and welcoming atmosphere for guests arriving at our properties. Guide them through the check-in process, ensuring a smooth start to their stay and setting the stage for an unforgettable experience.
- Local expert: Become an expert on your property and its surroundings. Offer insider tips and personalized recommendations to enhance the guest experience, going above and beyond to create memorable moments.
- Problem-solver extraordinaire: Handle guest requests and emergencies with efficiency and grace, ensuring any issues are resolved promptly and effectively. Your ability to think on your feet and provide solutions will be key to guest satisfaction.
- Team player: Collaborate closely with your colleagues to ensure seamless operations and exceptional guest satisfaction. At Numa, we believe in the power of teamwork to deliver outstanding results.
About You
- Passionate about hospitality: You genuinely enjoy interacting with people and creating positive experiences.
- Communication superstar: Strong communication skills in English and Italian; proficiency in additional languages is a plus.
- Tech-savvy: You're comfortable using various communication tools and platforms, including email, WhatsApp, and booking systems.
- Problem-solver: You have a knack for finding solutions and can handle challenging situations with grace and efficiency.
- Team player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
- Flexible and adaptable: You're comfortable working in rotating shifts, including weekends, to meet the needs of our guests.
This is a fully on-site role and hired on a Fixed-Term Contract basis. You'll be based in the lobby of our property, where you’ll focus primarily on online communication while also delivering personalized, in-person guest experiences. If you’re ready to shape the future of modern hospitality and make a real impact, we’d love to hear from you!
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
About the Role
- Reimagine hospitality: Reimagine hospitality with Numa and join a team transforming the guest experience across our stylish properties in Europe. As a Guest Experience Host, you’ll play a crucial role in ensuring every guest feels cared for, balancing online guest communication with face-to-face interactions at our property.
- Guest whisperer: You'll be the go-to person for all guest inquiries, handling everything from booking modifications to local recommendations with confidence and charm.
- Online Guest Support: Serve as the primary point of contact for guests across all our European properties, communicating via phone, email, and WhatsApp. Manage guest tickets efficiently, resolving booking modifications, answering inquiries, and addressing concerns with professionalism and care. Provide a seamless and consistent service experience across all touchpoints, ensuring guest satisfaction and loyalty.
- Ultimate host: Create a warm and welcoming atmosphere for guests arriving at our properties. Guide them through the check-in process, ensuring a smooth start to their stay and setting the stage for an unforgettable experience.
- Local expert: Become an expert on your property and its surroundings. Offer insider tips and personalized recommendations to enhance the guest experience, going above and beyond to create memorable moments.
- Problem-solver extraordinaire: Handle guest requests and emergencies with efficiency and grace, ensuring any issues are resolved promptly and effectively. Your ability to think on your feet and provide solutions will be key to guest satisfaction.
- Team player: Collaborate closely with your colleagues to ensure seamless operations and exceptional guest satisfaction. At Numa, we believe in the power of teamwork to deliver outstanding results.
About You
- Passionate about hospitality: You genuinely enjoy interacting with people and creating positive experiences.
- Communication superstar: Strong communication skills in English and Italian; proficiency in additional languages is a plus.
- Tech-savvy: You're comfortable using various communication tools and platforms, including email, WhatsApp, and booking systems.
- Problem-solver: You have a knack for finding solutions and can handle challenging situations with grace and efficiency.
- Team player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
- Flexible and adaptable: You're comfortable working in rotating shifts, including weekends, to meet the needs of our guests.
This is a fully on-site role and hired on a Fixed-Term Contract basis. You'll be based in the lobby of our property, where you’ll focus primarily on online communication while also delivering personalized, in-person guest experiences. If you’re ready to shape the future of modern hospitality and make a real impact, we’d love to hear from you!
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
Head of Corporate Communications & PR (m/f/d)
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ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
The Mission
As the Head of Corporate Communications & PR, you are the architect of the Numa narrative. Reporting directly to the CEO, you will own the global story of how Numa is disrupting the €100B European hospitality market. You aren't just a "press officer"—you are a strategic storyteller who can pivot from a high-level B2B investor story on LinkedIn to a viral B2C lifestyle trend in seconds.
What You’ll Do
- The "One Voice" Strategy: Own the end-to-end corporate narrative, balancing B2B (investors, real estate partners, tech media) with B2C (lifestyle, travel, and guest-facing stories).
- Storytelling & Content: Move beyond traditional PR. You will find the "human soul" in our data-driven model and turn it into compelling long-form content, thought leadership, and digital stories.
- CEO & Executive Presence: Act as a strategic partner to the CEO. You will manage his public profile, craft keynotes, and lead his LinkedIn strategy to drive industry-wide authority.
- Integrated Lifestyle PR: Work closely with the Brand team to ensure Numa is a staple in lifestyle and travel media (Vogue, Monocle, Condé Nast), focusing on design and the "modern traveler" experience.
ABOUT YOU
- Growth Mindset: You don't wait for a brief. You are proactive, entrepreneurial, and comfortable in a fast-paced "scale-up" environment where the target is always moving.
- The Master Storyteller: You have a proven track record of taking complex tech/business models and making them sexy for mainstream lifestyle media.
- Industry Agnostic: You don't need a hotel background. We value experience from high-growth Tech, Fintech, D2C, or Disruptive Brands over traditional hospitality.
- Agency Management: You know how to get the absolute best out of external partners, holding them accountable to high-impact results, not just "clippings."
Bonus Points
- Experience with "Founder-led" communications or executive branding.
- A strong existing network in the European Tech (B2B) and Lifestyle (B2C) media landscape.
- Experience navigating the narrative shift of a company post-acquisition.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
- Reimagine hospitality: Reimagine hospitality with Numa and join a team transforming the guest experience across our stylish properties in Europe. As a Guest Experience Agent, you’ll play a crucial role in ensuring every guest feels cared for, balancing online guest communication with face-to-face interactions at our property.
- Guest whisperer: You'll be the go-to person for all guest inquiries, handling everything from booking modifications to local recommendations with confidence and charm.
- Online Guest Support: Serve as the primary point of contact for guests across all our European properties, communicating via phone, email, and WhatsApp. Manage guest tickets efficiently, resolving booking modifications, answering inquiries, and addressing concerns with professionalism and care. Provide a seamless and consistent service experience across all touchpoints, ensuring guest satisfaction and loyalty.
- Ultimate host: Create a warm and welcoming atmosphere for guests arriving at our properties. Guide them through the check-in process, ensuring a smooth start to their stay and setting the stage for an unforgettable experience.
- Local expert: Become an expert on your property and its surroundings. Offer insider tips and personalized recommendations to enhance the guest experience, going above and beyond to create memorable moments.
- Problem-solver extraordinaire: Handle guest requests and emergencies with efficiency and grace, ensuring any issues are resolved promptly and effectively. Your ability to think on your feet and provide solutions will be key to guest satisfaction.
- Team player: Collaborate closely with your colleagues to ensure seamless operations and exceptional guest satisfaction. At Numa, we believe in the power of teamwork to deliver outstanding results.
ABOUT YOU
- Passionate about hospitality: You genuinely enjoy interacting with people and creating positive experiences.
- Communication superstar: Strong communication skills in English and Italian; proficiency in additional languages is a plus.
- Tech-savvy: You're comfortable using various communication tools and platforms, including email, WhatsApp, and booking systems.
- Problem-solver: You have a knack for finding solutions and can handle challenging situations with grace and efficiency.
- Team player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
- Flexible and adaptable: You're comfortable working in rotating shifts, including weekends, to meet the needs of our guests.
This is a fully on-site role and hired on a Fixed-Term Contract basis with a possibility of an indefinite contract from the second year . You'll be based in the lobby of our property, where you’ll focus primarily on online communication while also delivering personalised, in-person guest experiences. If you’re ready to shape the future of modern hospitality and make a real impact, we’d love to hear from you!
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT YOU
We are looking for a Procurement Manager based in Germany, with a strong background in procurement, ideally in the hospitality or consulting industries. You will be responsible for managing key indirect spend categories such as SaaS, furniture, housekeeping, cleaning services, OTAs, maintenance, linen, security, and energy (electricity & gas). This is a highly hands-on role with significant ownership. As our procurement function continues to evolve, you will play a key role in shaping processes, building supplier strategies, and establishing procurement best practices across Europe.
The role offers a unique opportunity to leave a real footprint, take responsibility early, and help scale procurement in a fast-growing hospitality company.
- Take ownership of several purchasing categories across Europe and help improve how procurement works as the team grows
- Find, evaluate, and negotiate with suppliers for services such as housekeeping, maintenance, linen, security, and energy
- Work closely with internal teams to find the best suppliers and solutions for their needs
- Help reduce costs while maintaining high quality and reliable services
- Build strong relationships with key stakeholders and act as a trusted partner for purchasing decisions
- Support the development of supplier strategies that fit Numa’s growth across Europe
- Run supplier selection processes and negotiate contracts with key vendors
- Stay informed about new suppliers, market trends, and better ways of sourcing services
ABOUT THE ROLE
- 3–5+ years of experience in procurement, including running tenders, negotiating with suppliers, and working with internal stakeholders
- A curious and fast learner who is comfortable picking up new categories and industries quickly
- Someone who enjoys building and improving things, not just maintaining existing processes
- A strong sense of ownership and the motivation to take responsibility and move topics forward independently
- The ability to challenge the status quo and look for better ways of doing things
- Comfortable working in a fast-moving startup environment where not everything is fully structured yet
- Strong collaboration skills and the ability to work with international teams across many markets
- A hands-on mindset — willing to dive into details and solve problems pragmatically
- Fluent in English (German is a plus)
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
Global Sales Director, Western Europe (m/f/d)
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ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
As the Global Sales Director for Western Europe, you will be the primary architect of Numa’s commercial expansion across France, Spain, Italy, Portugal, Belgium, and the Netherlands. Your mission is to move beyond traditional sales by building a high-growth corporate ecosystem through strategic account management and proactive business development.
You aren't just selling rooms; you are positioning Numa as the strategic accommodation partner of choice for multinational corporations. You will bridge the gap between strategy and boots-on-the-ground execution to dominate the Western European market.
Note: Please submit all CVs in English.
What You’ll Do
- Strategic Growth: Design and lead the corporate sales roadmap for Western Europe, focusing on high-impact rate negotiations and long-term global partnerships.
- Total Account Management: Own the full lifecycle of global accounts across all segments, including Corporate Transient, Groups, and Relocation (long-stay). Serve as the primary point of contact, managing key stakeholders, externally and internally.
- RFP Leadership: Lead the end-to-end global RFP process, ensuring Numa’s value proposition is flawlessly communicated to multinational stakeholders.
- Market Mastery: Act as the definitive subject matter expert for the region, providing deep-dive market intelligence and competitor analysis to the broader commercial team.
- Ecosystem Collaboration: Act as a liaison between Sales, Revenue, and Reservations to optimise performance, conversion for corporate bids and customer delivery, acting as an internal advocate for customer needs.
- Portfolio Optimisation: Proactively monitor account performance and implement action plans to ensure a healthy, high-yield client database.
- Network Expansion: Identify and secure new relationships with Global Travel Management Companies (TMCs) and Fortune 500 accounts.
- Cross-Functional Advocacy: Partner with Marketing, Product, and Operations to ensure our guest experience aligns with the needs of the modern corporate traveller.
- Insights & Accountability: Deliver high-level reporting, forecasting, and actionable insights to senior management, ensuring our regional strategy is backed by data and clear KPIs.
- Brand Ambassadorship: Represent Numa externally by participating in industry organisations, trade shows, events, and client activities.
ABOUT YOU
- Growth Mindset: You are proactive, entrepreneurial, and comfortable in a fast-paced "scale-up" environment where the target is always moving.
- Strong network of corporate travel buyers and TMC influencers.
- Perfectly fluent in English (written and spoken).
- Strong communication skills, both internally and externally.
- Excellent negotiation, presentation, and stakeholder management skills.
- Business-Minded and data-driven, you have a strong sense for revenue opportunities and lean on data to guide your decision-making.
Bonus Points
- Fluency in French or any other language.
- Understanding of CRM and GDS platforms to drive efficiency.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
Global Sales Director, Western Europe (m/f/d)
Share this job
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
As the Global Sales Director for Western Europe, you will be the primary architect of Numa’s commercial expansion across France, Spain, Italy, Portugal, Belgium, and the Netherlands. Your mission is to move beyond traditional sales by building a high-growth corporate ecosystem through strategic account management and proactive business development.
You aren't just selling rooms; you are positioning Numa as the strategic accommodation partner of choice for multinational corporations. You will bridge the gap between strategy and boots-on-the-ground execution to dominate the Western European market.
Note: Please submit all CVs in English.
What You’ll Do
- Strategic Growth: Design and lead the corporate sales roadmap for Western Europe, focusing on high-impact rate negotiations and long-term global partnerships.
- Total Account Management: Own the full lifecycle of global accounts across all segments, including Corporate Transient, Groups, and Relocation (long-stay). Serve as the primary point of contact, managing key stakeholders, externally and internally.
- RFP Leadership: Lead the end-to-end global RFP process, ensuring Numa’s value proposition is flawlessly communicated to multinational stakeholders.
- Market Mastery: Act as the definitive subject matter expert for the region, providing deep-dive market intelligence and competitor analysis to the broader commercial team.
- Ecosystem Collaboration: Act as a liaison between Sales, Revenue, and Reservations to optimise performance, conversion for corporate bids and customer delivery, acting as an internal advocate for customer needs.
- Portfolio Optimisation: Proactively monitor account performance and implement action plans to ensure a healthy, high-yield client database.
- Network Expansion: Identify and secure new relationships with Global Travel Management Companies (TMCs) and Fortune 500 accounts.
- Cross-Functional Advocacy: Partner with Marketing, Product, and Operations to ensure our guest experience aligns with the needs of the modern corporate traveller.
- Insights & Accountability: Deliver high-level reporting, forecasting, and actionable insights to senior management, ensuring our regional strategy is backed by data and clear KPIs.
- Brand Ambassadorship: Represent Numa externally by participating in industry organisations, trade shows, events, and client activities.
ABOUT YOU
- Growth Mindset: You are proactive, entrepreneurial, and comfortable in a fast-paced "scale-up" environment where the target is always moving.
- Strong network of corporate travel buyers and TMC influencers.
- Perfectly fluent in English (written and spoken).
- Strong communication skills, both internally and externally.
- Excellent negotiation, presentation, and stakeholder management skills.
- Business-Minded and data-driven, you have a strong sense for revenue opportunities and lean on data to guide your decision-making.
Bonus Points
- Fluency in French or any other language.
- Understanding of CRM and GDS platforms to drive efficiency.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
We are looking for a sharp, business-minded lawyer to join our in-house legal team. You will take ownership of a lease portfolio across multiple European jurisdictions, acting as a trusted legal partner to our operations, finance, and asset management teams. This is a hands-on role that combines deep legal expertise with a genuine appetite for process improvement and legal tech.
Lease Management & Portfolio Execution
- Own the end-to-end post-signing management of lease agreements across your portfolio
- Monitor and ensure compliance with all contractual obligations, deadlines, and rights (e.g. rent adjustments, options, guarantees)
- Lead the negotiation and drafting of lease-related agreements (e.g. amendments, subleases, side agreements)
- Translate contractual provisions into practical operational guidance and ensure proper implementation
- Oversee key commercial aspects such as deposits, guarantees, and landlord/tenant obligations
Business Partnering
- Act as the primary legal contact for General Managers, Operations, Asset Management, and Finance
- Provide pragmatic, business-oriented advice on real estate and lease-related matters
- Support day-to-day legal requests (tickets, ad-hoc issues)
Regulatory & Compliance
- Ensure regulatory compliance of properties and operations, including:
- Permits and licenses
- Local regulatory requirements across jurisdictions
- Monitor compliance and coordinate with internal teams and external advisors
Disputes & Litigation
- Manage disputes and litigation across your portfolio
- Instruct and coordinate external counsel and ensure efficient, business-oriented handling
Process Optimization, Legal Tech & AI
- Develop and implement guidelines, playbooks, and standardised processes to ensure consistent and scalable handling of legal matters
- Contribute to building a centralised legal knowledge base and documentation standards
- Drive efficiency and scalability across high-volume legal workflows
- Support and implement legal tech and AI solutions, in particular:
- Automation of contract and obligation tracking across the portfolio
- Streamlining internal workflows and ticket handling
- Contributing to the development of a data-driven legal infrastructure, including a centralised lease and asset management layer
ABOUT YOU
- Fully qualified German lawyer, Wirtschaftsjurist, or equivalent legal qualification from another European or UK jurisdiction, or an LL.M.
- At least 2 years of relevant professional experience, gained in private practice or in-house
- Experience in commercial real estate law, in particular lease agreements (ideally in a hospitality context)
- Solid experience working with commercial leases in at least one core jurisdiction (preferably Germany, the UK, or Spain)
- Structured, hands-on, and able to manage high-volume workflows in a fast-paced environment
- Strong communication skills and a business-oriented mindset
- Interest in process improvement, legal tech, and AI
- Fluent in English and German or another European language; additional European languages are a plus
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
- Design & Brand Evolution
- Collaborate directly with the Head of Design and regional Design Managers to develop an on-brand aesthetic that harmonises Numa’s Brand aesthetic and the local neighborhood vibe.
- Support our Research & Development team on brand concept updates and FFE (Furniture, Fixtures, and Equipment) innovations.
- Technical & Operational Excellence
- The Technical Gatekeeper: Review and approve construction documentation and specifications from external landlords, architects, and contractors. You ensure their work doesn't compromise our design intent.
- Tender Mastery: Prepare full tender sets for the project FFE scope—including layouts, technical drawings, and specifications.
- The Quality Benchmark: Partner with regional Project Managers and conduct site visits to ensure the physical product aligns perfectly with our design quality and vision.
- Commercial Collaboration
- Budget Stewardship: Align closely with the Procurement team to ensure your design proposals and FFE specs meet budget targets without losing their "wow" factor.
- Strategic Programming: Work with Real Estate, Revenue, and Operations teams at the start of a project to develop space programs tailored to each specific market.
ABOUT YOU
- The Hospitality Expert: 5+ years of experience in Interior Design/Architecture, with a strong background in hospitality or multi-unit residential projects.
- The Revit Pro: Proficiency in Revit and Enscape is a must. You are comfortable building technical sets and navigating BIM workflows.
- The German Connection: You speak and write German fluently. This is essential for reviewing legal construction documentation and communicating with local partners.
- The Agile Leader: You have experience mentoring junior team members and a "can-do" attitude that thrives in a fast-paced environment.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
Operations Coordinator (m/f/d) - 6 month Contract
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ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
As an on-site Operations Coordinator in Barcelona, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.
Please note that this position is a maternity cover for a period of 6 months.
Your Objectives:
- Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack.
- Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
- Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
- Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
- Keep The Team In The Loop: Overcommunicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.
- Manage property knowledge: Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.
About You:
We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
- English fluency (C1+ required).
- A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
- Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
- A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues.
- A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
- Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
- A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
- Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
Your Role:
As our Tax & Compliance Specialist, you'll be the central point of contact for all tax-related topics across multiple countries. You'll work at the intersection of Finance, Operations, IT, and external advisors – ensuring our tax processes run smoothly in a fast-growing, international setup.
Tax & Compliance: You manage and coordinate tax-related topics across multiple countries, including Corporate Income Tax, VAT, and local taxes. A key focus lies on City Tax and Tourism Tax: you understand local rules and tax logic by city and country, coordinate with local authorities, OTAs, and internal stakeholders, and ensure correct calculation, reporting, and remittance. You also liaise with external tax advisors, accountants, and auditors, support tax audits and authority inquiries, and assist the business with tax-related questions in day-to-day operations.
Accounting & Financial Processes: You bring a solid understanding of financial accounting and tax-relevant postings. You review, analyze, and validate accounting data, support monthly, quarterly, and annual closing processes, and ensure accuracy and consistency of tax-relevant financial data.
Systems & ERP: You have a strong affinity for ERP and financial systems and understand data flows between operational systems, OTAs, and Finance. Acting as an interface between Finance, Tax, Operations, and IT, you actively contribute to process optimization and automation initiatives.
Your Profile
You have a strong background in taxation and accounting with experience in international tax setups and multi-country structures. You bring a solid understanding of VAT, indirect taxes, and local taxes such as City Tax and VAT Returns. Strong analytical skills and confidence in working with financial data are essential. Languages: German and English, both fluent / business proficient.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
Operational Excellence Manager - UK (m/f/d)
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ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
YOUR MISSION
As the UK-based Operational Excellence Manager, you are the driving force behind the operational standards of Native by Numa and UK properties. You will design the workflows that connect our UK operations with central structures, develop, document, and audit the physical standards of our product, and train our frontline teams to deliver a flawless, tech-enabled guest experience.
YOUR OBJECTIVES
In this role, you will:
● Bridge the Gap: Map out, document, train, and refine the operational workflows for the "Native by Numa" roles, acting as the crucial interface between the UK field operations and our central structures in Berlin.
● Own the Onboarding & On-the-Job Training of our UK team: Train our property-based teams to deliver better on-site quality, polish their professional skills, and streamline operations. You will also refine and own our onboarding programme for front-line operations teams. Working as a sparring partner for Ops Managers in the Uk to ensuring knowledge, best practices, and correct ways of working flourish among their teams from Day 1.
● Develop Physical Standards: Act as an operational voice in defining our developing Native by Numa product. You will provide critical input to central departments (such as Project Management, Design, and Brand) to refine, localize, and continuously elevate the physical standards across the UK portfolio
● Analyse our Data: Proactively monitor key quality metrics such as NPS, cleanliness measures, and OTA listing scores for our UK portfolio. Read through, identify, and present trends in guest feedback to prioritize planned improvements.
● Lead Action Plans: Lead quality calls with onsite managers and stakeholders, digging deep into property performance data to help come up with appropriate action plans.
● Audit the Guest Journey: Assess and report on the onsite quality of operational properties in the portfolio, building and completing audit frameworks that focus on the entire guest journey.
● Standardize Ways of Working: Assess and report on the ways of working and back-of-house setup of both our internal Ops and Housekeeping teams and our key external partners across the UK.
● Drive Tech Efficiency: Actively participate in the development of new in-house tech solutions that drive operational excellence and efficiency while maintaining high quality and transparency levels.
● Tech Adoption: Train and ensure the use of Numa's in-house software for housekeeping and maintenance, both among our staff and the key external partners working with us. Actively participating in the development of new in-house tech solutions that drive operational excellence and efficiency.
● Champion Guest Obsession: Foster a culture of guest obsession across the operations team and the wider company.
ABOUT YOU
We encourage you to apply even if you don't think you meet all of the criteria below. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
● Hospitality Experience: 3+ years in hospitality management (ideally from a rooms and/or housekeeping background), including proven, hands-on experience training teams.
● Autonomous Project Leader: A self-starter comfortable operating at high speed with autonomy. You can independently juggle multiple projects, lead cross-functional initiatives, and maintain a strategic overview in a fast-paced environment.
● Systems Thinker: You don't just solve problems; you build end-to-end systems to prevent them. You enjoy mapping and designing lean operational workflows.
● Process & Data-Driven: You possess high data literacy, an exceptional eye for detail, and the ability to quickly translate performance metrics into actionable training or process improvements.
● Stakeholder Management: Strong interpersonal skills with the assertiveness to build relationships, influence central teams, and align external partners.
● On-the-Ground Presence: A true hands-on mentality. You are ready to regularly step away from the desk and travel across our physical UK properties to train teams, audit spaces, test new standards and oversee local integrations in person.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa
Hotel Operations Coordinator - Cologne (German & English Speaking) (m/f/d)
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ABOUT NUMA
Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.
ABOUT THE ROLE
YOUR MISSION:
As an on-site Operations Coordinator, you are the lifeblood of our Numa properties. Your mission is to ensure every guest steps into a flawless physical environment, rooted in clean, well-maintained, and perfectly on-brand spaces. Working closely with Housekeeping, Maintenance, your regional and central Ops peers, and our remote Guest Experience Team, you act as the proactive eyes and ears of our tech-enabled hotel model.
Your Objectives:
In this role, you will:
- Obsess Over Guest Rooms: The guest rooms are your ultimate domain and primary focus. You are responsible for conducting rigorous daily room checks, executing improvement projects and working alongside Housekeeping and Maintenance to continuously elevate the quality of our spaces day-in and day-out, using our in-house developed tech-stack.
- Run Daily Operations: Monitor arrivals, run daily housekeeping briefings, and rigorously walk all public areas (lobbies, hallways, stairwells) to ensure they are pristine and guest-ready. Schedule and attend maintenance appointments, guarantee rooms are ready by check-in, ensure key guest amenities managed by external partners (like gyms or breakfast partners) run smoothly day-to-day, and execute key property projects flawlessly.
- Spot It, Report It, Own It: Proactively spot, report, and fix discrepancies before they impact the guest experience. Analyze our guests' reviews and conversations with Numa every day, identifying the root cause of on-site requests or complaints, and then work to fix them: fast, effectively, and with full follow-through.
- Structure Back of House: Keep the engine room running by managing efficient storage, proactively handling stock and deliveries and enforcing local compliance. Act as the physical hands on-site for our remote ICT team, assisting with tech troubleshooting as required.
- Keep The Team In The Loop: Over-communicate. You take responsibility for keeping the wider company and teams informed through consistently logging issues and escalating on site developments as required to allow us to proactively course correct.Manage property knowledge. Actively update internal databases, check online listings for accuracy and ensure our guest-facing digital information is on point so remote teams can always rely on the information they find and have the real-time context they need.
ABOUT YOU
We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:
- English & German fluency is a must (upto C1 level required).
- A "Guest Obsessed" mindset with incredible attention to detail and an understanding of what needs prioritising when guest satisfaction is on the line.
- Extreme Ownership & Self-Starter Attitude: You don't say "not my problem" and don’t wait to be told what to do. You deal with issues and challenges head-on—tackling what you can autonomously.
- A true hands-on mentality: You are in your element when you are away from the desk and out interacting with the physical product. You aren't afraid to get your hands dirty when required - actively seeking out creative solutions to long-standing issues
- A highly structured approach to juggle BOH inventory, maintenance tickets, and daily briefings with housekeeping without losing your cool.
- Excellent communication skills to act as the seamless bridge between our remote GX team, local partners, and on-site staff.
- A "Win Together" attitude: You know we are stronger as a sports team, working towards a common goal.
- Previous experience in the hospitality industry, preferably in operations, housekeeping, or guest relations.
ABOUT OUR OFFER
- Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
- Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
For more information on the processing of your personal data, please see our Privacy Notice.
Ready to apply?
Apply to Numa