Precision for Medicine is looking for an experienced Line Manager, Site Contracts Management to join our European team. This position can be covered fully remotely from Poland, Slovakia, Hungary, Romania or Serbia.

Position Summary:

Work closely with Study Start Up, Clinical Operations, Legal, HR, Finance, Grants Management, and other stakeholders to ensure the Site Contracts team has all necessary tools to effectively deliver site contracts, investigator/site budget and departmental financial deliverables in the shortest possible time. Plays a key role in ensuring that contracting, investigator/site budget development, and financial reporting outputs are aligned with defined study timelines and financial objectives. This role will support the negotiation of contracts and site budgets when needed and manage interactions with key clients and institutions. Will participate in corporate strategic initiatives for the Start Up group, such as Oncology Site Network and Rapid Start-up, and will be part of the SSU Leadership.

Essential Functions:

Essential functions of the job include but are not limited to:

Site Contracting and Investigator/Site Budget Oversight: 

• Support review, update, and/or establish processes and procedures for overall site contract, investigator/site budget and financial management at the regional and global level.
• Oversee the development, maintenance, and global implementation of investigator/site budget templates, ensuring alignment with regional regulations, institutional requirements, sponsor expectations, and internal financial governance standards.
• Escalate and resolve complex issues with Legal, Finance, Grants Management, or senior leadership.
• Support team members to review, draft, and negotiate a variety of agreements and financial documents including confidentiality agreements, master agreements, clinical study agreements, investigator/site budgets, ancillary agreements, and amendments.
• Oversee execution of agreements and investigator/site budgets at the portfolio level in accordance with each study’s contract and financial plan.

Line Management:

• Line manage site contract team members, ensuring consistent application of contracting, investigator/site budget development, and reporting standards.
• Allocate resources for new business and ongoing studies, including forecasting, workload planning for contracts and budgets.
• Participate in discussions on resource needs and future planning for site contracting and investigator/site budget development structures, including global operating models

Financial Governance: 

• Report, analyze, and manage contract and investigator/site budget-related metrics, including productivity, cycle times, cost performance, and unit-level reporting outputs.

Other Tasks and Responsibilities: 

• Ensure adherence to company policies, procedures, contracting standards, and financial governance expectations, including grants and institutional requirements.
• Oversee the maintenance and integrity of contract, budget, and reporting data within contract management systems and databases, including archival requirements.
• Identify opportunities for process improvement related to budget development, reporting efficiency, and grant alignment, and implement corrective actions as needed.
• Assist in designing and implementing policies and procedures to ensure timely execution of contracts, budgets, and financial reporting deliverables.
• Represent the organization as a Subject Matter Expert in site contracting, budget strategy, and grant-related processes in internal, sponsor, and client-facing meetings.
• Other tasks, as assigned.

Qualifications:

Minimum Required:

• 4-year college degree or equivalent experience, ideally in a scientific, healthcare, finance, or business discipline
• Experience within Site Contracts and investigator/site budget functions in a Clinical Research Organization (CRO)
• Experience leading or supporting global country budget template development, including standardization of cost categories, fair market value considerations, and alignment with sponsor and internal financial governance expectations.
• Demonstrated general financial acumen, including understanding of budgets, cost drivers, forecasting, and financial implications of contracting and grant decisions
• Experience working with clinical trial contracts and budgets, and financial oversight and governance
• Experience in remote people management

Preferred:

• 5+ years of relevant experience in drafting, reviewing, and negotiating Clinical Trial Agreements, investigator/site budgets, and managing, controlling, and tracking the contract and financial lifecycle at project and portfolio level
• Experience developing and implementing site contracting and budget strategies, including exposure to Sponsors and grant-funded studies
• Experience working across different global site contracting and budget models, including centralized and regional structures
• Familiarity with unit-level financial reporting and portfolio oversight

Skills & Competencies

• Strong organizational, analytical, and written communication skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Demonstrated ability to drive outcomes related to budget development, reporting accuracy, and cycle-time efficiencies
• Executes time-sensitive matters while maintaining accuracy, compliance, and fiscal responsibility
• Highly self-motivated; able to work independently and collaboratively in a global, virtual team environment
• Demonstrates professionalism, accountability, and strong stakeholder engagement skills
• Displays sound business judgment with a proactive and solution-oriented work style
• Proficient in MS Office and relevant systems, including investigator/site budget development tools, contract databases, and reporting platforms
• Handles sensitive contractual and financial information with discretion
• Builds and maintains strong cross-functional relationships to support contracts, budgets, and grant-aligned objectives
• Ability to travel domestically and internationally, including overnight stays

Precision for Medicine is looking for an experienced Line Manager, Site Contracts Management to join our European team. This position can be covered fully remotely from Poland, Slovakia, Hungary, Romania or Serbia.

Position Summary:

Work closely with Study Start Up, Clinical Operations, Legal, HR, Finance, Grants Management, and other stakeholders to ensure the Site Contracts team has all necessary tools to effectively deliver site contracts, investigator/site budget and departmental financial deliverables in the shortest possible time. Plays a key role in ensuring that contracting, investigator/site budget development, and financial reporting outputs are aligned with defined study timelines and financial objectives. This role will support the negotiation of contracts and site budgets when needed and manage interactions with key clients and institutions. Will participate in corporate strategic initiatives for the Start Up group, such as Oncology Site Network and Rapid Start-up, and will be part of the SSU Leadership.

Essential Functions:

Essential functions of the job include but are not limited to:

Site Contracting and Investigator/Site Budget Oversight: 

• Support review, update, and/or establish processes and procedures for overall site contract, investigator/site budget and financial management at the regional and global level.
• Oversee the development, maintenance, and global implementation of investigator/site budget templates, ensuring alignment with regional regulations, institutional requirements, sponsor expectations, and internal financial governance standards.
• Escalate and resolve complex issues with Legal, Finance, Grants Management, or senior leadership.
• Support team members to review, draft, and negotiate a variety of agreements and financial documents including confidentiality agreements, master agreements, clinical study agreements, investigator/site budgets, ancillary agreements, and amendments.
• Oversee execution of agreements and investigator/site budgets at the portfolio level in accordance with each study’s contract and financial plan.

Line Management:

• Line manage site contract team members, ensuring consistent application of contracting, investigator/site budget development, and reporting standards.
• Allocate resources for new business and ongoing studies, including forecasting, workload planning for contracts and budgets.
• Participate in discussions on resource needs and future planning for site contracting and investigator/site budget development structures, including global operating models

Financial Governance: 

• Report, analyze, and manage contract and investigator/site budget-related metrics, including productivity, cycle times, cost performance, and unit-level reporting outputs.

Other Tasks and Responsibilities: 

• Ensure adherence to company policies, procedures, contracting standards, and financial governance expectations, including grants and institutional requirements.
• Oversee the maintenance and integrity of contract, budget, and reporting data within contract management systems and databases, including archival requirements.
• Identify opportunities for process improvement related to budget development, reporting efficiency, and grant alignment, and implement corrective actions as needed.
• Assist in designing and implementing policies and procedures to ensure timely execution of contracts, budgets, and financial reporting deliverables.
• Represent the organization as a Subject Matter Expert in site contracting, budget strategy, and grant-related processes in internal, sponsor, and client-facing meetings.
• Other tasks, as assigned.

Qualifications:

Minimum Required:

• 4-year college degree or equivalent experience, ideally in a scientific, healthcare, finance, or business discipline
• Experience within Site Contracts and investigator/site budget functions in a Clinical Research Organization (CRO)
• Experience leading or supporting global country budget template development, including standardization of cost categories, fair market value considerations, and alignment with sponsor and internal financial governance expectations.
• Demonstrated general financial acumen, including understanding of budgets, cost drivers, forecasting, and financial implications of contracting and grant decisions
• Experience working with clinical trial contracts and budgets, and financial oversight and governance
• Experience in remote people management

Preferred:

• 5+ years of relevant experience in drafting, reviewing, and negotiating Clinical Trial Agreements, investigator/site budgets, and managing, controlling, and tracking the contract and financial lifecycle at project and portfolio level
• Experience developing and implementing site contracting and budget strategies, including exposure to Sponsors and grant-funded studies
• Experience working across different global site contracting and budget models, including centralized and regional structures
• Familiarity with unit-level financial reporting and portfolio oversight

Skills & Competencies

• Strong organizational, analytical, and written communication skills with high attention to detail
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Demonstrated ability to drive outcomes related to budget development, reporting accuracy, and cycle-time efficiencies
• Executes time-sensitive matters while maintaining accuracy, compliance, and fiscal responsibility
• Highly self-motivated; able to work independently and collaboratively in a global, virtual team environment
• Demonstrates professionalism, accountability, and strong stakeholder engagement skills
• Displays sound business judgment with a proactive and solution-oriented work style
• Proficient in MS Office and relevant systems, including investigator/site budget development tools, contract databases, and reporting platforms
• Handles sensitive contractual and financial information with discretion
• Builds and maintains strong cross-functional relationships to support contracts, budgets, and grant-aligned objectives
• Ability to travel domestically and internationally, including overnight stays

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Step into a pivotal role at the heart of Enterprise Engineering, where strategy meets execution across a fast-scaling, product-led organisation. As a Technical Program Manager in Super, you’ll operate at the center of multiple high-impact initiatives—connecting four engineering tribes and cross-functional guilds to ensure seamless delivery in a year defined by transformation. Working closely with senior leadership and reporting into the CIO’s office, you will drive the day-to-day orchestration of complex programmes, turning ambitious plans into coordinated action. This is an opportunity to shape how a modern, automation-first platform enables growth, innovation, and operational excellence across an entire enterprise.

Join Us as a Graphic Designer with a Focus on Data Visualization!

At INFUSE Academy, we turn complex ideas into visuals that make people stop and think. We are looking for a Graphic Designer who leads with clarity, communicates through imagery, and can distill a dense concept into something a learner understands at a glance.

If you can explain the impact of climate change in one image, you are the kind of thinker we want.

What you will bring:

• Proficiency in Figma, Illustrator, and Photoshop
• Solid foundation in composition, typography, and color theory
• Experience with data visualization: charts, infographics, diagrams that inform rather than decorate
• A visual storytelling instinct: you find the narrative in the numbers
• Genuine enthusiasm for AI tools -- you follow what is happening, you experiment, and you actively look for ways to co-create with AI rather than just use it
• Attention to detail and the self-organization to manage multiple projects

What you will do:

• Translate instructional content into visual concepts and storyboards
• Design static graphics, infographics, and course assets that carry meaning on their own
• Collaborate with instructional designers to find the best visual angle for every learning objective
• Co-create with AI tools as a real part of your design process -- bringing new ideas, accelerating output, and pushing what is possible

What you’ll love about working with us:

• A fun, diverse team of professionals from every corner of the globe
• A never-ending learning journey (because who wants to stop growing?)
• Career growth opportunities with regular reviews, your success is our success!
• Timely, market-range compensation (we make sure your wallet’s happy, too)
• Paid time off for U.S. public holidays, because rest is as important as work
• Summer Fridays with shorter hours, because everyone deserves a little sunshine
• Access to top-tier tools like Adobe and Figma Pro, so you can create like a pro

If you recognize yourself in this and are up to the challenge, we’d be happy to hear from you!

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

• Perform periodic audits on company procedures and processes and report on the organization’s compliance.
• Identify, analyze, and resolve compliance issues.
• Support the sales process by completing RFPs.
• Ensure that all policies and standards are regularly reviewed and up-to-date.
• Keep the company’s process mapping and responsibilities structure chart up to date.
• Develop and update existing compliance policies and related documentation.
• Proactively research to stay up-to-date with regulations and rules.
• Communicate regulations to internal and external parties.
• Assist with management review preparation
• Communication with clients across various regions (EMEA, US)

• Strong knowledge of industry compliance requirements and standards.
• Good understanding of SaaS Business.
• Good understanding of Governance, Risk, and Compliance in IT environment.
• Outstanding communication and interpersonal abilities.
• Previous experience as a compliance analyst, compliance officer, compliance manager, or similar position in a related field.
• Advanced analytical abilities.
• Effective research skills.
• Ability to perform under pressure.
• Experience with ISO security standards.
• Experience with SOC auditing.

#LI-HO1

We want you to join us full-time as a Staff Backend Engineer. You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. For candidates at the P4 / Staff Software Engineer level, starting monthly compensation begins at 4 400 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included.

The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. 

Then you spend a few undisturbed hours “in the flow,” working on a technical design doc for a new project. Once you’ve completed a draft, you send it to another teammate for feedback, then decide to jump on a Zoom call to talk it over and refine it.

After lunch, you join the team for a quick standup via Zoom to discuss current work and the plan for the next few days. You mention that you’re finishing up a small improvement to improve the logging and alerting for one of our components that requires high uptime. A teammate offers to review your changes. It has some complex behavior, so you walk through it together and make a few improvements.

Soon, the new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you and your teammate decide to merge the change. Your improvement will be deployed in production with the release in a few days.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a chat with a product manager about questions that came up while drafting the tech design. With their feedback, you refine the proposal to deliver the core feature more quickly, while the product manager will work with customers and decide how much more to invest. Tomorrow, you’ll break down the tasks in Jira and decide what you’ll complete yourself and what you’ll ask teammates to complete….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (5+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

#LI-KP1

How You'll Make an Impact: 

As a Senior DevOps Engineer at Cloudbeds, your goal is to constantly improve and scale our SaaS platform to deliver an exceptional experience to hoteliers and their guests worldwide. You'll own the creation, monitoring, automation, and support of our cloud infrastructure and delivery pipelines — enabling product teams to ship high-quality software with speed and confidence. Working within a bottom-up culture that values healthy debate and collaborative problem-solving, you'll have real influence over architecture decisions and the opportunity to shape how we scale infrastructure for one of the fastest-growing hospitality technology platforms in the world.

Our Infrastructure Team: 

Our Infrastructure team is made up of engineers who take genuine pride in their craft, owning projects end-to-end and holding themselves to a high bar. We're passionate about technology and constantly pushing to improve our stack, not just maintain it. If you thrive in an environment where attention to detail matters, great communication is a given, and you're comfortable challenging the status quo to make things better, you'll feel right at home here.

What You Bring to the Team:

• Architect, improve, and scale Cloudbeds' cloud infrastructure on AWS, with a focus on reliability, security, and performance
• Build and evolve our Kubernetes (EKS) platform, driving adoption of containerization best practices across engineering teams
• Automate infrastructure provisioning and configuration using infrastructure-as-code tools like Terraform
• Design, build, and maintain CI/CD pipelines (GitHub Actions, ArgoCD) that enable fast, reliable software delivery
• Partner with product and engineering teams to drive projects to production, sharing DevOps expertise and ensuring strong environment configuration from the infrastructure side
• Maintain and improve monitoring, logging, and alerting systems to ensure platform health and rapid incident response
• Participate in on-call rotation to support production environment stability.

What Sets You Up for Success:

• 5+ years of experience as a DevOps Engineer working hands-on with AWS (networking, compute, storage, queues, databases, cache, permissions).
• 5+ years of strong Kubernetes and Docker experience, including implementing and scaling EKS platforms at production scale.
• Deep expertise with Terraform for infrastructure-as-code and configuration management.
• Proven experience building and supporting CI/CD pipelines using GitHub Actions and ArgoCD.
• Strong knowledge of monitoring and observability tools such as Datadog, Prometheus, Loki, or AWS CloudWatch.
• Working knowledge of web application servers (NGINX, Ingress controllers), databases (MySQL, PostgreSQL, Aurora), caching (Redis, Memcached), and queue technologies (SQS).
• Ability to write Bash and/or Python scripts to automate operational tasks.
• Strong Linux system administration skills and solid networking fundamentals.
• Excellent written and verbal English communication skills; comfortable working asynchronously across a globally distributed remote team.

#LI-REMOTE #LI-IK1

Currently expanding our Customer Success team, we're looking for a new colleague as a Customer Success Manager (CSM) to join our Client Services Team.

You will be the key contact point for a portfolio of approximately 20 customers, treating them as your own business space — driving strategy, growth, and value at every stage of the cooperation. This role requires someone who thrives independently, is proactive by nature, and takes full end-to-end ownership of their client relationships. You won't wait for instructions — you'll identify opportunities, make decisions, and drive outcomes on your own.

Your starting salary will be € 2 300 gross per month, along with restricted stock units and other benefits. Working in one of our Central European offices or from home on a full-time basis, you’ll become a core part of the Client Services Team.

Could you be the one?

What You'll Do

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• The role of CSM is to act as a guardian for both, client & Engagement product.
• On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
• As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
• On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

What We're Looking For

Experience & Background:

• 2–4 years of work experience, ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
• Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
• Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
• Knowledge of e-commerce, marketing and the current trends in the industry.

Languages:

• English — working proficiency (required)
• Russian — highly valued
• French, Italian, or Spanish — nice to have

Our Global Procurement team aims to provide a best-in-class experience that ensures Bloomreachers get exactly what they need, when they need it, under the best possible terms. 

If you have a passion for high-stakes negotiation and are in the business of using agentic AI and automation to "delete" manual work, join Bloomreach as a Strategic Sourcing & Systems Manager. In this role, you will leverage a cutting-edge stack that includes ZIP, Zapier, and LLMs to turn procurement into a true business enabler.  You will also help manage and maintain our suite of procurement tools, ensuring our global "follow-the-sun" operation runs flawlessly from Europe.

What challenge awaits you? 

The Procurement team is looking for an innovation-first manager to help us transition from excellent turnaround times to "best-in-class." You will adopt the challenge of scaling our global intake and sourcing capabilities by automating away friction. You will build, manage, and optimize reporting and workflows that balance rapid automation with smart risk management. You will then use these tools to dig deep into spend data, ensuring we are always operating at the forefront of procurement technology. Your salary starts from €3000 gross per month with restricted stock units and other benefits included. You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.

Your job will be to:

a. Deliver a Seamless & Competitive Procurement Experience

• Support the global intake lifecycle, ensuring Bloomreachers enjoy a frictionless experience that gets them what they need, exactly when they need it.
• Drive operational velocity by maintaining best-in-class Turnaround Times (TAT), providing the organization with a competitive edge through rapid resource deployment.
• Act as the European anchor for our "follow-the-sun" support model, ensuring proactive partnership and seamless global coverage alongside our US-based team.
• Lead high-impact negotiations for global contracts, securing terms that mitigate risk while actively empowering our teams to move faster.

b. Architect Sourcing & Automation Workflows

• Manage and maintain our core suite of tools, including ZIP, Vendr, Spendhound, and DocuSign.
• Utilize Zapier, N8N, and Agentic AI solutions to automate manual steps in the procurement lifecycle.
• Experiment with and implement ambitious LLM (Claude, Gemini) use cases to improve document processing and stakeholder communication.

c. Partner with the Business on Risk & Strategic Insights

• Cultivate deep partnerships across the organization to gain a thorough understanding of what our teams do and the strategic "why" behind their requirements, enabling us to provide better-aligned and more impactful support.
• Collaborate with internal stakeholders to define and calibrate the company's risk appetite for various spend categories to match business velocity.
• Design and implement smart compliance parameters within our automated workflows to hit the perfect balance between operational speed and risk management.
• Ensure a consistent global experience across our procurement processes so that every user can navigate their buying journey easily and efficiently.

d. Lead Data-Driven Procurement Innovation

• Take an active role in identifying new ways to collect and analyze spend data using NetSuite and Spendhound.
• Work jointly with our FP&A team to proactively identify budget challenges and opportunities.
• Develop expert-level knowledge of all internal data and business tactics to identify consolidation potential.
• Present performance insights to leadership in a manner that demonstrates procurement's value as a strategic enabler.

Ultimately, your goal is not just to manage contracts, but to build an automated, intelligent procurement engine that scales with Bloomreach’s growth.

Your success story will be:

• In 30 days, you dive right in, becoming familiar with our current ZIP workflows and global intake queue, identifying the first "low-hanging fruit" for automation.
• In 90 days, you have created a prioritized roadmap for AI agents and automation and have already begun executing the first phase of improvements.
• In 180 days, you have automated over 4 distinct manual processes and successfully improved our global TAT by 0.5 working days, becoming an essential part of our global operations.

You have the following experience and qualities:

1. Professional — experience in procurement operations and workflow engineering
2. Personal — motivation, independence, and fluency in English

Professional experience

• 3–5 years of experience in procurement or sourcing (we value attitude and specific automation experience over years on the clock).
• Hands-on experience with Zapier, N8N, or other agentic AI/automation solutions.
• Strong interest in using LLMs (Claude, Gemini, etc.) to solve complex back-office challenges.
• Experience negotiating SaaS and professional services contracts in a global environment.
• Good to have: Proven experience with ZIP or similar intake-to-orchestration platforms

Personal qualities

• Enjoy working as a service-oriented enabler and taking pride in helping others succeed, understanding that procurement is a supporting role at its heart.
• Energized by variety and motivated by the challenge of working across all categories as a generalist rather than being boxed into one specialty.
• Naturally curious — Take pride in uncovering new findings and solving problems, even those that are complex or may have more than one resolution.
• Take ownership of both successes and failures, with the ability to apply learnings to future projects and the self-organization to navigate through ambiguous situations.
• Fluent in English with excellent written and verbal communication skills.

Excited? Join us and transform the future of commerce experiences.

Our Global Procurement team aims to provide a best-in-class experience that ensures Bloomreachers get exactly what they need, when they need it, under the best possible terms. 

If you have a passion for high-stakes negotiation and are in the business of using agentic AI and automation to "delete" manual work, join Bloomreach as a Strategic Sourcing & Systems Manager. In this role, you will leverage a cutting-edge stack that includes ZIP, Zapier, and LLMs to turn procurement into a true business enabler.  You will also help manage and maintain our suite of procurement tools, ensuring our global "follow-the-sun" operation runs flawlessly from Europe.

What challenge awaits you? 

The Procurement team is looking for an innovation-first manager to help us transition from excellent turnaround times to "best-in-class." You will adopt the challenge of scaling our global intake and sourcing capabilities by automating away friction. You will build, manage, and optimize reporting and workflows that balance rapid automation with smart risk management. You will then use these tools to dig deep into spend data, ensuring we are always operating at the forefront of procurement technology. You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.

Your job will be to:

a. Deliver a Seamless & Competitive Procurement Experience

• Support the global intake lifecycle, ensuring Bloomreachers enjoy a frictionless experience that gets them what they need, exactly when they need it.
• Drive operational velocity by maintaining best-in-class Turnaround Times (TAT), providing the organization with a competitive edge through rapid resource deployment.
• Act as the European anchor for our "follow-the-sun" support model, ensuring proactive partnership and seamless global coverage alongside our US-based team.
• Lead high-impact negotiations for global contracts, securing terms that mitigate risk while actively empowering our teams to move faster.

b. Architect Sourcing & Automation Workflows

• Manage and maintain our core suite of tools, including ZIP, Vendr, Spendhound, and DocuSign.
• Utilize Zapier, N8N, and Agentic AI solutions to automate manual steps in the procurement lifecycle.
• Experiment with and implement ambitious LLM (Claude, Gemini) use cases to improve document processing and stakeholder communication.

c. Partner with the Business on Risk & Strategic Insights

• Cultivate deep partnerships across the organization to gain a thorough understanding of what our teams do and the strategic "why" behind their requirements, enabling us to provide better-aligned and more impactful support.
• Collaborate with internal stakeholders to define and calibrate the company's risk appetite for various spend categories to match business velocity.
• Design and implement smart compliance parameters within our automated workflows to hit the perfect balance between operational speed and risk management.
• Ensure a consistent global experience across our procurement processes so that every user can navigate their buying journey easily and efficiently.

d. Lead Data-Driven Procurement Innovation

• Take an active role in identifying new ways to collect and analyze spend data using NetSuite and Spendhound.
• Work jointly with our FP&A team to proactively identify budget challenges and opportunities.
• Develop expert-level knowledge of all internal data and business tactics to identify consolidation potential.
• Present performance insights to leadership in a manner that demonstrates procurement's value as a strategic enabler.

Ultimately, your goal is not just to manage contracts, but to build an automated, intelligent procurement engine that scales with Bloomreach’s growth.

Your success story will be:

• In 30 days, you dive right in, becoming familiar with our current ZIP workflows and global intake queue, identifying the first "low-hanging fruit" for automation.
• In 90 days, you have created a prioritized roadmap for AI agents and automation and have already begun executing the first phase of improvements.
• In 180 days, you have automated over 4 distinct manual processes and successfully improved our global TAT by 0.5 working days, becoming an essential part of our global operations.

You have the following experience and qualities:

1. Professional — experience in procurement operations and workflow engineering
2. Personal — motivation, independence, and fluency in English

Professional experience

• 3–5 years of experience in procurement or sourcing (we value attitude and specific automation experience over years on the clock).
• Hands-on experience with Zapier, N8N, or other agentic AI/automation solutions.
• Strong interest in using LLMs (Claude, Gemini, etc.) to solve complex back-office challenges.
• Experience negotiating SaaS and professional services contracts in a global environment.
• Good to have: Proven experience with ZIP or similar intake-to-orchestration platforms

Personal qualities

• Enjoy working as a service-oriented enabler and taking pride in helping others succeed, understanding that procurement is a supporting role at its heart.
• Energized by variety and motivated by the challenge of working across all categories as a generalist rather than being boxed into one specialty.
• Naturally curious — Take pride in uncovering new findings and solving problems, even those that are complex or may have more than one resolution.
• Take ownership of both successes and failures, with the ability to apply learnings to future projects and the self-organization to navigate through ambiguous situations.
• Fluent in English with excellent written and verbal communication skills.

Excited? Join us and transform the future of commerce experiences.

The Data Pipeline team is a backend-focused engineering team that is built on strong DevOps principles. We believe in autonomy, and we trust data. As the team grows we need to support it by onboarding another DevOps/SRE to pair with our existing one to form an effective duo helping the team to accelerate. We work remotely first, but we are more than happy to meet you in our nice office in Bratislava, Brno or Prague. And if you are interested in who will be your engineering manager, check out Vaclav's Linkedin.

Intrigued? Read on 🙂…

Your responsibilities

• Your task is to build and maintain an ecosystem where engineers can safely and efficiently develop, debug and operate their services running in GCP, Kubernetes using DataFlow, DataProc and Python with Go
• You make sure the services have high level of observability, enabling us to provide quality service for our customers
• Further services can scale vertically and horizontally based on current load, operational and telemetric data (OTEL, Prometheus, Victoria Metrics) 
• Team have enough insights about health of our services (Grafana, Alerting, PageDuty)
• You helps the team to fulfill security requirements given ISO and SOC2 audits, by enforce security principles like key distribution, key rotation, authorisation & authentication on service level, data encryption at transit, data isolation, resource limitations, quality of service, audit logs (mainly by Enovy proxies)
• You contribute to our tooling, so we have tools in place for debugging, troubleshoot and performance testing
• You automate manual/semi-manual steps deployment and instance setup
• You have hands on on L3 support and incident resolutions
• CI pipelines have linters, security scans, code smell detection enabling engineers to produce quality MRs

Your qualifications

Impact: 

• You can articulate how your contributions have transformed the way engineers work and think by fostering a strong DevOps/SRE culture.
• You can demonstrate how impactful your work as an SRE or DevOps Engineer can be in connection to business success

Ownership: 

• You understand the importance of you build - you run it principle and you love the feeling you own it
• You are mindful of the costs associated with running our service, which translates into effective vertical and horizontal pod autoscaling and detailed telemetry insights.

Systematic approach: 

• You believe the infrastructure as a code is the only thing that can bring stability into chaos 
• Terraform is your daily bread, and HELM deployments are your second-best friend

Data-driven:

• You use telemetry data and metrics to provide feedback to engineers on how the application and services behave
• You can navigate yourself in complex service architecture by using distributed debugging

Technical skills: 

• You have experience with Python and a solid grasp of engineering practices
• A big advantage is, if you have an experience with Go, or with ETL pipelines

You don’t hesitate to participate in OnCall rotation 24/7 support

You know how to behave in a remote-first environment 

You are able to learn and adapt. It'll be handy while exploring new tech, navigating our not-so-small code base, or when iterating on our team processes.

Our tech stack

• Python, GO
• Apache Kafka, Kubernetes, GitLab
• Google Cloud Platform, BigQuery, BigLake Table
• Open formats IceBerg, Avro, Parquet
• DataFlow, Apache Beam, DataProc, Spark, 
• Mongo, Redis
• … and much more 🙂

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on your first tasks. We will help you to get familiar with our codebase and our product.
• During the first 90 days, you will start contributing to team’s L3 rotation, troubleshooting, debugging that should let you better understand what is what and perhaps also to come with fresh ideas on how to improve our services and monitoring.
• During the first 180 days, you’ll become an integral part of the team by actively contributing to the team's projects as well as to onCall rotation. 

Finally, you’ll find out that our values are truly lived by us 💛. We are dreamers and builders. Join us!

#LI-KP1

The Data Pipeline team is a backend-focused engineering team that is built on strong DevOps principles. We believe in autonomy, and we trust data. As the team grows we need to support it by onboarding another DevOps/SRE to pair with our existing one to form an effective duo helping the team to accelerate. We work remotely first, but we are more than happy to meet you in our nice office in Bratislava, Brno or Prague. Salary range starting from 4 200 EUR gross per month, going up depending on your experience and skills. And if you are interested in who will be your engineering manager, check out Vaclav's Linkedin.

Intrigued? Read on 🙂…

Your responsibilities

• Your task is to build and maintain an ecosystem where engineers can safely and efficiently develop, debug and operate their services running in GCP, Kubernetes using DataFlow, DataProc and Python with Go
• You make sure the services have high level of observability, enabling us to provide quality service for our customers
• Further services can scale vertically and horizontally based on current load, operational and telemetric data (OTEL, Prometheus, Victoria Metrics) 
• Team have enough insights about health of our services (Grafana, Alerting, PageDuty)
• You helps the team to fulfill security requirements given ISO and SOC2 audits, by enforce security principles like key distribution, key rotation, authorisation & authentication on service level, data encryption at transit, data isolation, resource limitations, quality of service, audit logs (mainly by Enovy proxies)
• You contribute to our tooling, so we have tools in place for debugging, troubleshoot and performance testing
• You automate manual/semi-manual steps deployment and instance setup
• You have hands on on L3 support and incident resolutions
• CI pipelines have linters, security scans, code smell detection enabling engineers to produce quality MRs

Your qualifications

Impact: 

• You can articulate how your contributions have transformed the way engineers work and think by fostering a strong DevOps/SRE culture.
• You can demonstrate how impactful your work as an SRE or DevOps Engineer can be in connection to business success

Ownership: 

• You understand the importance of you build - you run it principle and you love the feeling you own it
• You are mindful of the costs associated with running our service, which translates into effective vertical and horizontal pod autoscaling and detailed telemetry insights.

Systematic approach: 

• You believe the infrastructure as a code is the only thing that can bring stability into chaos 
• Terraform is your daily bread, and HELM deployments are your second-best friend

Data-driven:

• You use telemetry data and metrics to provide feedback to engineers on how the application and services behave
• You can navigate yourself in complex service architecture by using distributed debugging

Technical skills: 

• You have experience with Python and a solid grasp of engineering practices
• A big advantage is, if you have an experience with Go, or with ETL pipelines

You don’t hesitate to participate in OnCall rotation 24/7 support

You know how to behave in a remote-first environment 

You are able to learn and adapt. It'll be handy while exploring new tech, navigating our not-so-small code base, or when iterating on our team processes.

Our tech stack

• Python, GO
• Apache Kafka, Kubernetes, GitLab
• Google Cloud Platform, BigQuery, BigLake Table
• Open formats IceBerg, Avro, Parquet
• DataFlow, Apache Beam, DataProc, Spark, 
• Mongo, Redis
• … and much more 🙂

Your success story.

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on your first tasks. We will help you to get familiar with our codebase and our product.
• During the first 90 days, you will start contributing to team’s L3 rotation, troubleshooting, debugging that should let you better understand what is what and perhaps also to come with fresh ideas on how to improve our services and monitoring.
• During the first 180 days, you’ll become an integral part of the team by actively contributing to the team's projects as well as to onCall rotation. 

Finally, you’ll find out that our values are truly lived by us 💛. We are dreamers and builders. Join us!

#LI-KP1

We want you to join us full-time as a Senior Software Engineer in our Data Pipeline team. We work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. And if you are interested in who will be your engineering manager, check out Vaclav's Linkedin. 

Intrigued? Read on 🙂…

Your responsibilities

• You will develop a data pipeline processing a large amount of data reliably and at a high rate using Python, Go, MongoDB, GCP and much more.
• For example, our clients feed their visitors’ behavior through real-time tracking to our platform. The data then can be analyzed and used for marketing automation. We process tens of thousands of requests per second 🚀. You may help improve the efficiency of our workers, improve monitoring or help with autoscaling of our infrastructure.
• Imports are critical for our clients to utilize our platform to the fullest. You may help us to improve the throughput and reliability of our imports as we need to import millions of rows of data or help us implement integration with another data storage.
• We also are responsible for exporting data from our platform to Google’s BigQuery using google’s DataFlows, PySpark and Apache Beam allowing data access by our clients
• You will help us run and support our services in production handling high-volume traffic using Google Cloud Platform and Kubernetes.
• You will review the code of your peers and they'll review yours. We have high code quality standards and the four-eyes principle is a must!
• You will start on easier, self-contained projects and once you feel at home, you can move to real beasts. Challenging, complex projects that will leave a mark - we have plenty of those 💪.
• Later you might help us by participating in on-call rotation keeping our services up and running 🚀.

Your qualifications

• You have experience with Python and a solid grasp of engineering practices 🔧.
• If you have an experience with Go, that's a big advantage 💪.
• You have experience with ETL pipelines, ingest on a scale, starting from various connectors to SQL and non-SQL sources, followed by data cleanup, sanitization and transformations resulting in loading cleaned-up data into optimise storages for a given use-case
• You know how to behave in a remote-first environment 
• You are able to learn and adapt. It'll be handy while exploring new tech, navigating our not-so-small code base, or when iterating on our team processes.

Our tech stack

• Python, GO
• Apache Kafka, Kubernetes, GitLab
• Google Cloud Platform, DataFlow, PySpark, Apache Beam, BigQuery, BigLake Table
• DataProc, PySpark, Flink, 
• Mongo, Redis
• … and much more 🙂

Your success story

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on your first tasks. We will help you to get familiar with our codebase and our product.
• During the first 90 days, you will participate in your first, more complex projects. You will help the team to find solutions to various problems, break the solution down into smaller tasks and participate in implementation. You will learn how we identify problems, how we prioritize our efforts, and how we deliver value to our customers.
• During the first 180 days, you’ll become an integral part of the team. You will achieve the first goals we will set together to help you grow and explore new and interesting things. You will help us to deliver multi-milestone projects bringing great value to our customers. You will help us mitigate your first incidents and eventually even join the on-call rotation. You will get a sense of where the team is heading and you’ll help us to shape our future.
• Finally, you’ll find out that our values are truly lived by us 💛. We are dreamers and builders. Join us!

#LI-KP1

We want you to join us full-time as a Senior Software Engineer in our Data Pipeline team. We work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. And if you are interested in who will be your engineering manager, check out Vaclav's Linkedin. Salary range starting from 3700 EUR gross per month, going up depending on your experience and skills.

Intrigued? Read on 🙂…

Your responsibilities

• You will develop a data pipeline processing a large amount of data reliably and at a high rate using Python, Go, MongoDB, GCP and much more.
• For example, our clients feed their visitors’ behavior through real-time tracking to our platform. The data then can be analyzed and used for marketing automation. We process tens of thousands of requests per second 🚀. You may help improve the efficiency of our workers, improve monitoring or help with autoscaling of our infrastructure.
• Imports are critical for our clients to utilize our platform to the fullest. You may help us to improve the throughput and reliability of our imports as we need to import millions of rows of data or help us implement integration with another data storage.
• We also are responsible for exporting data from our platform to Google’s BigQuery using google’s DataFlows, PySpark and Apache Beam allowing data access by our clients
• You will help us run and support our services in production handling high-volume traffic using Google Cloud Platform and Kubernetes.
• You will review the code of your peers and they'll review yours. We have high code quality standards and the four-eyes principle is a must!
• You will start on easier, self-contained projects and once you feel at home, you can move to real beasts. Challenging, complex projects that will leave a mark - we have plenty of those 💪.
• Later you might help us by participating in on-call rotation keeping our services up and running 🚀.

Your qualifications

• You have experience with Python and a solid grasp of engineering practices 🔧.
• If you have an experience with Go, that's a big advantage 💪.
• You have experience with ETL pipelines, ingest on a scale, starting from various connectors to SQL and non-SQL sources, followed by data cleanup, sanitization and transformations resulting in loading cleaned-up data into optimise storages for a given use-case
• You know how to behave in a remote-first environment 
• You are able to learn and adapt. It'll be handy while exploring new tech, navigating our not-so-small code base, or when iterating on our team processes.

Our tech stack

• Python, GO
• Apache Kafka, Kubernetes, GitLab
• Google Cloud Platform, DataFlow, PySpark, Apache Beam, BigQuery, BigLake Table
• DataProc, PySpark, Flink, 
• Mongo, Redis
• … and much more 🙂

Your success story

• During the first 30 days, you will get to know the team, the company, and the most important processes. You’ll work on your first tasks. We will help you to get familiar with our codebase and our product.
• During the first 90 days, you will participate in your first, more complex projects. You will help the team to find solutions to various problems, break the solution down into smaller tasks and participate in implementation. You will learn how we identify problems, how we prioritize our efforts, and how we deliver value to our customers.
• During the first 180 days, you’ll become an integral part of the team. You will achieve the first goals we will set together to help you grow and explore new and interesting things. You will help us to deliver multi-milestone projects bringing great value to our customers. You will help us mitigate your first incidents and eventually even join the on-call rotation. You will get a sense of where the team is heading and you’ll help us to shape our future.
• Finally, you’ll find out that our values are truly lived by us 💛. We are dreamers and builders. Join us!

#LI-KP1

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist - working during US business hours / EMEA business hours. We offer remote work from Czechia or Slovakia, with optional office space in Bratislava, Brno, or Prague. Are you up for the challenge?

We’re currently expanding our Bloomreach Engagement Support Team, and we’re looking for a new colleague to join as an Associate Product Support Specialist - working during US business hours / EMEA working hours. We offer remote work from Czechia or Slovakia, with optional office space in Bratislava, Brno, or Prague. The salary starts from €1 800 gross per month for Slovakia. Are you up for the challenge?

Bloomreach is seeking an AI Customer Lifecycle Manager to orchestrate AI-powered customer engagement across the entire customer lifecycle. In this role, you will work hand-in-hand with Marketing Ops, Customer Success, RevOps, and team to ensure AI capabilities intelligently serve every customer interaction - from onboarding and enablement to renewals, upsell, and support escalations. You'll play a key role in designing customer programs that adapt based on customer type and engagement patterns, turning data into actionable GTM insights that shape how we engage customers at scale. 

You'll also own the development of usage analytics and reporting tools that give customers visibility into their own adoption while simultaneously surfacing strategic intelligence for Bloomreach's go-to-market decisions. The ideal candidate combines deep understanding of customer success operations with technical aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships. The focus is on delivering the right program for every customer communication based on customer segment and needs, using AI to personalize outreach and share relevant updates (for example, automated usage reports or product tips tailored to each customer).

Your salary starts from 3500 € gross per month with restricted stock units and other benefits included. You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.  

Your job will be to:

• Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type.
• Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction.
• Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities.
• Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types.
• Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage.
• Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement.
• Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

Your success story will be:

• 30–60 days: AI-driven communication programs are piloted for key customer segments, and internal teams begin to treat AI as a trusted partner - confidently offloading routine outreach (like usage summaries and check-in emails) to autonomous programs that save time and enhance the relevance of each touchpoint. Early feedback from customers is positive, as they receive timely, personalized communications that add value to their experience.
• 60–120 days: The AI customer engagement foundation evolves into a global program rolled out across all customer types, with optimization in play. You can demonstrate faster onboarding times, higher feature adoption rates, and clear improvements in customer engagement metrics. 
• 3-6 months:  There are early signs of higher customer satisfaction and retention, as AI-powered touchpoints drive a quicker journey to value and more proactive support for every customer.
  
  

You have the following experience and qualities:

• Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments.
• Tech & tools savvy: You're fluent in tools like Salesforce or (similar CRM), generative AI tools, and analytics dashboards. You understand workflow automation. You quickly learn new technologies and leverage them to drive automation.
• Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals.
• Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

#LI-KP1

Bloomreach is seeking an AI Customer Lifecycle Manager to orchestrate AI-powered customer engagement across the entire customer lifecycle. In this role, you will work hand-in-hand with Marketing Ops, Customer Success, RevOps, and team to ensure AI capabilities intelligently serve every customer interaction - from onboarding and enablement to renewals, upsell, and support escalations. You'll play a key role in designing customer programs that adapt based on customer type and engagement patterns, turning data into actionable GTM insights that shape how we engage customers at scale. 

You'll also own the development of usage analytics and reporting tools that give customers visibility into their own adoption while simultaneously surfacing strategic intelligence for Bloomreach's go-to-market decisions. The ideal candidate combines deep understanding of customer success operations with technical aptitude, thrives in cross-functional collaboration, and is motivated to make AI the engine behind smarter, more personalized customer relationships. The focus is on delivering the right program for every customer communication based on customer segment and needs, using AI to personalize outreach and share relevant updates (for example, automated usage reports or product tips tailored to each customer).

You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.   

Your job will be to:

• Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs - from intelligent onboarding sequences to renewal automation, support routing, and upsell recommendations - that deliver the right message at the right time to every customer type.
• Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics - onboarding time-to-first-value, feature adoption rates, renewal velocity, upsell pipeline conversion, support resolution time - with a relentless focus on retention, expansion, and customer satisfaction.
• Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities that (1) give customers self-service visibility into their adoption and ROI, and (2) surface critical patterns and opportunities to Bloomreach's Product, Sales, and Marketing teams - directly informing go-to-market positioning, segment strategies, and product roadmap priorities.
• Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of Salesforce, Staircase, Gainsight, Hubspot or other automation platform, N8N, Supabase, GPT-based tools, and analytics platforms to co-create a future-ready customer stack that scales across all customer types.
• Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs, ensuring Bloomreach stays ahead of the curve in customer experience innovation and turns experimentation into competitive advantage.
• Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing to align people, process, and technology - ensuring every team benefits from and contributes to the evolution of AI-driven customer engagement.
• Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows, turning AI into a trusted partner that helps them deliver proactive, data-driven customer experiences and accelerate time-to-value.

Your success story will be:

• 30–60 days: AI-driven communication programs are piloted for key customer segments, and internal teams begin to treat AI as a trusted partner - confidently offloading routine outreach (like usage summaries and check-in emails) to autonomous programs that save time and enhance the relevance of each touchpoint. Early feedback from customers is positive, as they receive timely, personalized communications that add value to their experience.
• 60–120 days: The AI customer engagement foundation evolves into a global program rolled out across all customer types, with optimization in play. You can demonstrate faster onboarding times, higher feature adoption rates, and clear improvements in customer engagement metrics. 
• 3-6 months:  There are early signs of higher customer satisfaction and retention, as AI-powered touchpoints drive a quicker journey to value and more proactive support for every customer.
  
  

You have the following experience and qualities:

• Program/operations leadership: You’ve run customer-facing programs or operations in a SaaS environment and can turn strategy into hands-on execution that delivers results at scale across multiple customer segments.
• Tech & tools savvy: You're fluent in tools like Salesforce or (similar CRM), generative AI tools, and analytics dashboards. You understand workflow automation. You quickly learn new technologies and leverage them to drive automation.
• Data-driven mindset: You love digging into metrics and usage data, spotting opportunities to improve engagement, speed up value delivery, and increase customer satisfaction.
• Change management skills: You’re great at helping people adopt new tech and processes - patient, clear, and persuasive in driving change and encouraging teams to trust AI-driven solutions.
• Cross-functional collaboration: You thrive in cross-functional teams and can speak both business and technical languages, effectively bridging gaps between departments to achieve common goals.
• Innovative and customer-focused: You’re curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI. You keep the customer’s experience at the heart of every automation you implement.

#LI-KP1

We want you to join us full-time as a Software Backend Engineer (medior level). You will work remotely first (from Central & Eastern Europe), but we are more than happy to meet you in our nice offices in Bratislava, Brno or Prague. For candidates at the P2 / Software Engineer II level, starting monthly compensation begins at 2 900 € gross, with the final offer tailored for each candidate based on their skills and experience. Stock options and a comprehensive benefits package are also included.

The Pulsar team builds platform and admin services that all Bloomreach SaaS products rely on. In your first year, you’ll develop features used by thousands of customers and deliver fast, consistent, and high-energy (but low-drama) product releases. We all work remotely from the US, India, and Europe.

Examples of our services:  

• Central services to publish Model Context Protocol APIs for external AI agents
• Multi-product customer provisioning and licensing orchestration
• Integrated user management, authentication, and authorization
• High-availability, centralized configuration management
• Tools for new customer integration & product tuning

Why you’ll love your work

• Technical Variety: Cloud-native services with diverse tech stacks offer learning and experimentation.
• Impact: Our services are used by customers and teams across the company – engineers, product managers, services consultants, and even executives.
• Autonomy: Senior engineers design, build, and deploy complete projects and are experts in our services.
• Teamwork: Your teammates are also high performers and will support you with learning our systems, brainstorming & design review, and running high-reliability production deployments.

Your typical day

Your day begins with review of a US teammate’s GitLab merge request. It has already been reviewed by Claude, but you’ll think deeply about the business problem, alternative solutions, and future needs. Then you spend a few undisturbed hours “in the flow,” working on changes to the user management APIs to support a UX improvement that a designer suggested yesterday. Soon, all your new unit tests are green. With a few keystrokes, you create a merge request, spin up a dev instance, and deploy your change. After some quick smoke tests, you send a link to a frontend engineer who is collaborating with our team.

After lunch, you join your team for a quick standup via Zoom to discuss current work and the plan for the next few days. A teammate offers to review your new code. It has some complex behavior, so you walk through it together and make a few improvements.

The frontend engineer confirms over Slack that your API changes provide what they need. You merge it, which automatically retests and deploys to a staging environment. The UI changes and a few more integration tests from the QA team will be merged in a day or two. Your improvement will be in production in a few weeks.

Next, you respond to a Slack request for advice on integrating with the authorization API. You draft a short tech design doc that links the API spec, code examples, and optimization tips. You discuss it on the team channel, and your manager forwards it to another team that’s also starting a new service.

Your day ends with a quick chat with a product manager about another idea….

Our tech stack(s)

• Languages & Frameworks: Java / Spring, Python, Go – occasionally TypeScript, Angular, React
• Data: Postgres, MySQL, MongoDB, Redis, Kafka
• Cloud: AWS & GCP (RDS, Redshift, Pub/Sub, BigTable, DataFlow, etc), Docker & Kubernetes (via EKS & GKE)
• Tools: Jira, Gitlab CI/CD, Prometheus, Grafana, OpenSearch

Our expectations

• Flexible intelligence: Stretch your technical skills in a distributed cloud environment, making changes across systems built with various tech stacks to meet challenging requirements.
• Drive: Rapidly ship product improvements that affect thousands of users in a low-drama and high-trust way. 
• Security & Reliability: Balance risks and benefits of change with discipline and agility.
• Communication: Organize technical work and maintain trust/respect across multiple teams, geographic regions, and departments.
• Knowledge Sharing: Proactively share expertise, guide less experienced team members, and document work for long-term sustainability.

The ideal candidate’s experience

• Active user of AI coding tools such as Cursor and Claude Code
• Developed backend services with Python using a variety of data systems (3+ years)
• Understands web security principles (OWASP), Authentication, and Authorization practices
• Designed APIs for a SaaS product
• Operated services in production on public cloud infrastructure
• Some experience with Java / Spring or Go
• Exposure to web frontend development (Angular / React)

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