Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global Payments Experiences group is an organization focused on bringing new and novel payment methods to Stripe, and ensuring Stripe’s systems work well for merchants globally. This team works with internal and external partners to expand regional, non-card payment options, and to expand the use of Stripe’s payments processing globally.

What you’ll do

This is a Sao Paulo-based team, with platform teams in the US and Europe and sister teams worldwide. This team in particular will build and maintain new payment methods for Stripe, with a focus on LATAM and North America. They will manage local market idiosyncrasies, become regional experts that other Stripe teams will rely on, and partner with many non-tech functions at Stripe to expand our global reach and product portfolio. 

Responsibilities

• Design and reason about integration experiences with a strong focus on end-user simplicity and developer experience
• Build full-stack solutions across Stripe's ecosystem, including back-end services, and integrations with other Stripe primitives
• Engage directly with users to understand their business needs and translate requirements into concrete solutions
• Collaborate with cross-functional teams including product, partnerships, eng platforms, and other engineering teams to deliver these solutions
• Recruit top engineering talent in partnership with Stripe’s recruiting team to build a diverse and high-performing team
• Lead engineering and design processes, and coaching, mentoring, and supporting your team as they build innovative, user-facing solutions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale
• 10+ years of full time software development experience, with a strong background in backend development
• Strong command of verbal and written English language
• Experience working across geographies
• Experience leading teams that have shipped and maintained critical user-facing products
• Experience building extensible, leveraged software solutions that scale to different kinds of user needs, with the ability to empathize with users and advocate for exceptional user experiences

Preferred qualifications

• Previous experiences working in payments and on payments technology
• Previous experience using Stripe products

Datadog is looking for a results-driven Senior Regional Manager of Sales Engineering to hire and lead Sales Engineering Managers and their teams in our Commercial segment, driving new logo acquisition across the LATAM region. As a member of the regional Sales Engineering leadership team, you will partner with Sales, Product, and Marketing counterparts to power a high-velocity go-to-market motion, helping prospective customers quickly evaluate Datadog and adopt our platform across Observability and Security.

In this role, you will develop and lead frontline managers responsible for teams of Sales Engineers that will deliver professional, value-based technical presentations, product demonstrations, and efficient proof-of-value (POV) engagements at the pace a Commercial motion demands. You’ll act as a force multiplier for your managers coaching them on people leadership, repeatable team execution, and pipeline conversion, while engaging directly on strategic accounts and high-impact new logo opportunities where Leadership involvement accelerates the win.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You Will Do:

Leadership & Team Development

• Lead a team of frontline Sales Engineering Managers and their SEs across the region; serve as a second-line manager responsible for team health, growth, and technical execution
• Conduct regular 1:1s, regional team meetings, and performance review and development planning cycles for both managers and, where appropriate, ICs
• Guide manager performance, facilitate coaching, and develop succession paths within the regional leadership bench
• Build regional leadership capability in hiring, onboarding, and deal execution, partnering with Recruiting on hiring targets and pipeline health

Strategic Sales Partnership

• Partner with Sales counterparts to translate the Datadog value proposition into regional execution, aligning technical engagement with account priorities
• Maintain close involvement in top customer opportunities, acting as a technical escalation point and management sponsor where needed
• Ensure your team is proficient across Datadog’s product suite and current on new features, the competitive landscape, and industry trends
• Relay structured customer feedback to Product Management and Marketing to inform the roadmap

Process & Operational Excellence

• Lead internal projects and initiatives that improve regional execution — cross-functional enablement, team processes, and OKR delivery
• Drive documentation, process evolution, and team-wide competency development, including evaluation and POV consistency
• Track regional KPIs, productivity, and pipeline coverage, and partner with Director-level leadership on planning and merit cycles

Cross-functional Collaboration

• Represent Sales Engineering in cross-department planning with Customer Success, Product, Technical Post Sales, Marketing, and Engineering, ensuring smooth handoffs and a unified customer experience
• Develop a close working relationship with Datadog implementation partners in the LATAM region to ensure continuity between pre and post sales activities
• Build trusted working relationships with GTM peers across the region

Who You Are:

• 5-7+ years of experience in Sales Engineering, Solutions Architecture, or a similar technical pre-sales role
• Prior people management experience required; second-line management experience strongly preferred, or demonstrated readiness to step into a second-line role
•  Experience in the cloud, SaaS, or IT infrastructure space, with a strong understanding of monitoring, observability, and/or security solutions
• Track record of developing managers and ICs, and of recruiting and retaining strong technical talent
• Proven ability to meet or exceed revenue and KPI targets through your team
•  Comfortable getting in the field to support top accounts and complex deal cycles
• Able to travel via auto, train, or air up to 40% of the time
• Ability to articulate complex technical concepts and corresponding business outcomes in simple, impactful terms, with excellent written and verbal communication skills
•  Familiarity with MEDDICC, Command of Message (CoM), or similar sales methodologies
• Must be proficient in English, Portuguese and ideally Spanish 

Benefits and Growth

• Best-in-breed onboarding
• Generous global benefits
•  Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, leadership programs (including Manager Fundamentals and MAX), and clearly defined career pathing within Sales Engineering leadership
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About the Team

This role is part of our commitment to increase the representation of women in technology at DoorDash Brazil. We strongly encourage candidates who identify as women to apply.

We are building an engineering team where women have equitable access to opportunity, leadership, and long-term career growth within our São Paulo hub.

DoorDash is building the world’s most reliable on-demand logistics platform. As part of our global expansion, we are investing heavily in Brazil and growing our engineering presence in São Paulo. This is a unique opportunity to join one of Silicon Valley’s fastest-growing companies—while staying close to home.

We’re looking for Software Engineers interns who are excited to solve real-world problems at scale. You’ll work on product teams or platform teams that power our three-sided marketplace of Consumers, Dashers, and Merchants. From improving restaurant discovery to optimizing delivery logistics, you’ll help shape the experience of millions of users.

You’ll work alongside experienced engineers, product managers, and designers—many based in the U.S.—so fluency in English and strong collaboration skills are essential.

About the Role

At DoorDash, our product engineers implement and operate technological solutions to improve the experiences of our Consumers, Dashers and Merchants. From creating beautiful, user-friendly flows to crafting scalable backend architectures, we strive to deliver reliant, performant technology that delights our customers. 

We believe interns are essential to our mission of attracting and retaining top talent. During our Software Engineer internship, interns are completely immersed in their teams and will have the opportunity to develop, maintain, and ship products. As an intern, you will directly impact our business by collaborating with your team to solve real problems for our customers.

The internship program will be hybrid with at least 1 day a week required to be in-person in our Sao Paulo office. You will be paired with a mentor to help you ramp up and get comfortable working at DoorDash!

You're excited about this opportunity because...

• Develop, maintain and ship technical elements with the support of your mentor, manager, and team members
• Act on feedback, coaching, and mentorship from your mentor and team members
• Actively learn about the elements to which you contribute
• Make a direct impact on our business by collaborating with your team to solve problems for our customers
• Participate in intern programming - Leadership Speaker series, social events – virtually and in-person

Here are some examples of past intern projects:

• Collection of Summer 2022 Intern Projects
• Summer 2022 Intern Projects Cont.

We’re excited about you because…

• You are pursuing a B.S Degree in Computer Science or equivalent. 
• You are available for a August 2026 start date
• You have experience working with databases (e.g., AWS, SQL, etc.) 
• You have a solid understanding of algorithms and data structures
• You have proficient experience working with at least 1 object-oriented programming language (e.g., Python, Java, Kotlin, etc.)
• You have experience writing clean code, working with version control, and doing unit testing.

Preferred but not required 

• Ability to analyze and improve efficiency, scalability, and stability of various systems
• Excited to develop, release and run large-scale web applications
• Experience with solutions for systems monitoring, live deployments, and continuous integration
• Experience with real-time technology problems
• Participation in project or research-based technical work, hackathons, technical conferences/organization, on-campus student organization leadership, technical teaching assistant roles, relevant extracurricular activities, or other technical experience.

About the Team

This position is dedicated to professionals with disabilities (PCD), in accordance with Brazilian Law No. 8.213/91 (Lei de Cotas).

At DoorDash, we believe diverse teams build better products. We are committed to providing an accessible, inclusive workplace with equal opportunities for all.

Reasonable accommodations are available throughout the hiring process and in the work environment. If you require any accommodation, please inform your recruiter at the beginning of the process.

Medical documentation may be requested in accordance with applicable legislation.

DoorDash is building the world’s most reliable on-demand logistics platform. As part of our global expansion, we are investing heavily in Brazil and growing our engineering presence in São Paulo. This is a unique opportunity to join one of Silicon Valley’s fastest-growing companies—while staying close to home.

We’re looking for Software Engineers interns who are excited to solve real-world problems at scale. You’ll work on product teams or platform teams that power our three-sided marketplace of Consumers, Dashers, and Merchants. From improving restaurant discovery to optimizing delivery logistics, you’ll help shape the experience of millions of users.

You’ll work alongside experienced engineers, product managers, and designers—many based in the U.S.—so fluency in English and strong collaboration skills are essential.

About the Role

At DoorDash, our product engineers implement and operate technological solutions to improve the experiences of our Consumers, Dashers and Merchants. From creating beautiful, user-friendly flows to crafting scalable backend architectures, we strive to deliver reliant, performant technology that delights our customers. 

We believe interns are essential to our mission of attracting and retaining top talent. During our Software Engineer internship, interns are completely immersed in their teams and will have the opportunity to develop, maintain, and ship products. As an intern, you will directly impact our business by collaborating with your team to solve real problems for our customers.

The internship program will be hybrid with at least 1 day a week required to be in-person in our Sao Paulo office. You will be paired with a mentor to help you ramp up and get comfortable working at DoorDash!

You're excited about this opportunity because...

• Develop, maintain and ship technical elements with the support of your mentor, manager, and team members
• Act on feedback, coaching, and mentorship from your mentor and team members
• Actively learn about the elements to which you contribute
• Make a direct impact on our business by collaborating with your team to solve problems for our customers
• Participate in intern programming - Leadership Speaker series, social events – virtually and in-person

Here are some examples of past intern projects:

• Collection of Summer 2022 Intern Projects
• Summer 2022 Intern Projects Cont.

We’re excited about you because…

• You are pursuing a B.S Degree in Computer Science or equivalent. 
• You are available for a August 2026 start date
• You have experience working with databases (e.g., AWS, SQL, etc.) 
• You have a solid understanding of algorithms and data structures
• You have proficient experience working with at least 1 object-oriented programming language (e.g., Python, Java, Kotlin, etc.)
• You have experience writing clean code, working with version control, and doing unit testing.

Preferred but not required 

• Ability to analyze and improve efficiency, scalability, and stability of various systems
• Excited to develop, release and run large-scale web applications
• Experience with solutions for systems monitoring, live deployments, and continuous integration
• Experience with real-time technology problems
• Participation in project or research-based technical work, hackathons, technical conferences/organization, on-campus student organization leadership, technical teaching assistant roles, relevant extracurricular activities, or other technical experience.

About the Team

DoorDash is building the world’s most reliable on-demand logistics platform. As part of our global expansion, we are investing heavily in Brazil and growing our engineering presence in São Paulo. This is a unique opportunity to join one of Silicon Valley’s fastest-growing companies—while staying close to home.

We’re looking for Software Engineers interns who are excited to solve real-world problems at scale. You’ll work on product teams or platform teams that power our three-sided marketplace of Consumers, Dashers, and Merchants. From improving restaurant discovery to optimizing delivery logistics, you’ll help shape the experience of millions of users.

You’ll work alongside experienced engineers, product managers, and designers—many based in the U.S.—so fluency in English and strong collaboration skills are essential.

About the Role

At DoorDash, our product engineers implement and operate technological solutions to improve the experiences of our Consumers, Dashers and Merchants. From creating beautiful, user-friendly flows to crafting scalable backend architectures, we strive to deliver reliant, performant technology that delights our customers. 

We believe interns are essential to our mission of attracting and retaining top talent. During our Software Engineer internship, interns are completely immersed in their teams and will have the opportunity to develop, maintain, and ship products. As an intern, you will directly impact our business by collaborating with your team to solve real problems for our customers.

The internship program will be hybrid with at least 1 day a week required to be in-person in our Sao Paulo office. You will be paired with a mentor to help you ramp up and get comfortable working at DoorDash!

You're excited about this opportunity because...

• Develop, maintain and ship technical elements with the support of your mentor, manager, and team members
• Act on feedback, coaching, and mentorship from your mentor and team members
• Actively learn about the elements to which you contribute
• Make a direct impact on our business by collaborating with your team to solve problems for our customers
• Participate in intern programming - Leadership Speaker series, social events – virtually and in-person

Here are some examples of past intern projects:

• Collection of Summer 2022 Intern Projects
• Summer 2022 Intern Projects Cont.

We’re excited about you because…

• You are pursuing a B.S Degree in Computer Science or equivalent. 
• You are available for a August 2026 start date
• You have experience working with databases (e.g., AWS, SQL, etc.) 
• You have a solid understanding of algorithms and data structures
• You have proficient experience working with at least 1 object-oriented programming language (e.g., Python, Java, Kotlin, etc.)
• You have experience writing clean code, working with version control, and doing unit testing.

Preferred but not required 

• Ability to analyze and improve efficiency, scalability, and stability of various systems
• Excited to develop, release and run large-scale web applications
• Experience with solutions for systems monitoring, live deployments, and continuous integration
• Experience with real-time technology problems
• Participation in project or research-based technical work, hackathons, technical conferences/organization, on-campus student organization leadership, technical teaching assistant roles, relevant extracurricular activities, or other technical experience.

DoorDash is building the world's most reliable on-demand logistics engine for delivery! We're looking for an Engineering Manager to join our Trust & Safety team in our São Paulo engineering hub to lead a team that builds the systems keeping DoorDash's marketplace safe and trustworthy for consumers, merchants, and dashers worldwide.

About the Team

Trust & Safety Engineering is responsible for protecting every interaction on the DoorDash platform — from the moment a user signs up to every message, transaction, and delivery that follows. Our systems process millions of events in real-time, using multiple layers of AI and machine learning to detect and prevent abuse, fraud, and harmful content at scale.

As DoorDash expands across 40+ countries and multiple business lines — including food delivery, grocery, convenience, and package delivery — we are rebuilding our safety platform from the ground up to serve all companies in the DoorDash group globally, covering a massive variety of use cases that go well beyond traditional safety:

• Content moderation across text, voice, and image — in dozens of languages
• Real-time fraud and abuse detection
• Compliance and regulatory enforcement across markets with vastly different rules
• Decision systems that balance safety, user experience, and operational efficiency

This is a platform problem, not a feature problem. And that's what makes it one of the most technically interesting challenges at DoorDash.

Quick Fact: the Trust & Safety team achieved a significant reduction in post-delivery safety incidents by using AI to monitor conversations between consumers and dashers — protecting thousands of users from seeing inappropriate messages on their phones each year. TechCrunch: DoorDash's new AI-powered SafeChat tool | DoorDash Safety News | Safechat: DoorDash Engineering Blog

About the Role

You will lead a team of engineers responsible for the design, evolution, and operation of DoorDash's Trust & Safety platform. Your focus will be on building the next generation of safety systems — a global, multi-product, multi-language moderation and enforcement platform that serves the entire DoorDash ecosystem.

You will partner closely with Product, Design, Data Science, Legal, and Strategy & Operations to define and deliver a roadmap that integrates AI-driven decisions, real-time content moderation, and robust policy enforcement into high-volume production systems. This platform directly influences user safety, regulatory compliance, and platform integrity. You will own both the technical direction and operational excellence required to run it at scale.

This is not about executing a roadmap from HQ — it's about co-creating the technical strategy and building the team that will own it.

You're excited about this opportunity because you will...

• Lead and grow a high-performing team engineers focused on safety systems, content moderation, and abuse detection
• Own the design and architecture of a global safety platform that serves multiple products, countries, and languages
• Productionize AI-driven moderation and classification models into high-volume, real-time workflows
• Shape the long-term architecture of systems that balance user safety, regulatory compliance, and platform experience
• Drive the migration from purpose-built safety tools to a unified, scalable platform serving the entire DoorDash group
• Mentor engineers in distributed systems design, AI/ML integration, and platform excellence
• Foster a culture of ownership, velocity, and strong cross-functional collaboration across time zones
• Partner with Recruiting to build a diverse, inclusive, and high-caliber engineering team in São Paulo

We're excited about you because you have...

• B.S., M.S., or PhD in Computer Science or related field
• 7+ years of industry experience in software engineering
• 2+ years of experience in people management, leading teams of 5+ engineers
• Experience with distributed system design, system scaling, and performance optimization
• Experience working with remote teams across different time zones and fluency in English
• Hands-on leadership style and strong product intuition
• Humility — willing to get into the details and open to feedback
• Growth mindset — eager to expand your skill set and carve out your career path in a hyper-growth setting
• Adaptability and resilience — things change quickly, and you'll help the team evolve

Nice to Haves

• Experience in Trust & Safety, content moderation, fraud prevention, or abuse detection systems
• Experience with ML/AI systems in production — model serving, feature stores, real-time inference
• Experience with Java/Kotlin/Go tech stacks
• Prior experience building platforms that serve multiple products or business lines
• Experience in a company that operates across multiple countries and regulatory environments

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About the Team

At DoorDash, we’re on a mission to empower local economies — and that mission drives everything we do. What started as food delivery has evolved into a technology and logistics platform designed to help people access anything in their city, from meals to everyday essentials. We’re building the future of local commerce, and we’re looking for team members excited to be part of that journey.

Joining DoorDash means working in a fast-paced, dynamic environment where your ideas can shape products, impact millions of users, and help merchants, Dashers, and customers thrive. We value creativity, ownership, and continuous learning — and we’re committed to creating a workplace where everyone can grow their careers while making a real difference.

We also care deeply about our team’s well-being. DoorDash offers comprehensive benefits, including premium healthcare, paid parental leave, wellness reimbursements, and more — because we believe that when our people thrive, our communities thrive too.

About the Role

You will lead a team of backend engineers responsible for the design and evolution of DoorDash’s Resolution Center platform. Your focus will be on building and scaling the systems that power Credits and Refunds, operational interventions, and resolution workflows across self-help, chatbot, voicebot, and agent-assisted channels.

You will partner closely with Product, Machine Learning, Fraud, Data Science, and Strategy & Operations to define and deliver a roadmap that integrates ML-driven decisions, workflow orchestration, and strong configuration safeguards into high-volume production systems. This platform directly influences cost, fraud exposure, and customer trust. You will own the technical direction and operational excellence required to run it at scale.

You're excited about this opportunity because you will…

• Lead and grow a high-performing team of backend engineers focused on Credits & Refunds, operational resolution workflows, and policy configuration systems.
• Own the migration of resolution workflows to the unified stack, ensuring data continuity, reliability, and zero regression in production systems.
• Partner with Machine Learning teams to productionize AI-driven C&R models and integrate them safely into high-volume workflows.
• Shape the long-term architecture of a decision engine that balances personalization, fraud prevention, and business guardrails.
• Improve configuration safety by implementing validation tooling, staged rollouts, and guardrails to reduce operational risk.
• Mentor engineers in distributed systems design, experimentation frameworks, and platform excellence.
• Foster a culture of ownership, velocity, and strong cross-functional collaboration.
• Partner with Recruiting to build a diverse, inclusive, and high-caliber engineering team.

We're excited about you because you have… 

• BS, M.S., or PhD. in Computer Science or related field
• 2+ years of experience in people management, leading eading backend/platform teams of 5+ engineers
• 7+ years of industry experience
• Experience working with remote teams in different time zone(s) and fluency in English
• Extensive experience as an engineer in a fast-paced, product-focused development environment
• Experience with distributed system design, system scaling, and performance optimization
• Hands-on leadership and strong product intuition
• Humility - willing to get into the details and open to feedback
• Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
• Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

This role is part of our commitment to increase the representation of women in technology at DoorDash Brazil. We strongly encourage candidates who identify as women to apply.

We are building an engineering team where women have equitable access to opportunity, leadership, and long-term career growth within our São Paulo hub.

At DoorDash, we believe diverse teams build better products. This opportunity is designed to create greater equity in access to engineering roles and long-term career growth within our São Paulo engineering hub.

DoorDash is building the world’s most reliable on-demand logistics platform. Brazil is a strategic and growing engineering hub for DoorDash. Based in São Paulo, our teams build and scale systems that power millions of users globally. This is an opportunity to shape world-class logistics technology while growing your career in Brazil.This is a unique opportunity to join one of Silicon Valley’s fastest-growing companies, while staying close to home.

At DoorDash, we’re on a mission to empower local economies — and that mission drives everything we do. What started as food delivery has evolved into a technology and logistics platform designed to help people access anything in their city, from meals to everyday essentials. We’re building the future of local commerce, and we’re looking for team members excited to be part of that journey.

Joining DoorDash means working in a fast-paced, dynamic environment where your ideas can shape products, impact millions of users, and help merchants, Dashers, and customers thrive. We value creativity, ownership, and continuous learning — and we’re committed to creating a workplace where everyone can grow their careers while making a real difference.

We also care deeply about our team’s well-being. DoorDash offers comprehensive benefits, including premium healthcare, paid parental leave, wellness reimbursements, and more — because we believe that when our people thrive, our communities thrive too.

About the Role

As the Engineering Manager, you will oversee a talented group of engineers, collaborating closely with product managers, operation and other cross-functional partners. Your primary responsibility will be driving the successful execution of our product roadmap, ensuring the timely delivery of high-quality solutions that meet both customer needs and business objectives. You will be key in fostering a collaborative and cross-functional work environment and promoting effective communication and synergy amongst team members. This role is ideal for a strategic thinker with strong leadership skills who can balance technical excellence with business priorities.

You're excited about this opportunity because you will…

• Lead and grow a team of exceptional engineers, empowering through delegation, and delivering end-to-end engineering solutions.
• Collaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap.
• Provide architectural guidance and professional development for a team of 9 
• Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
• Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team

We're excited about you because you have… 

• BS, M.S., or PhD. in Computer Science or related field
• 2+ years of experience in people management leading backend teams of 5+ engineers
• 7+ years of industry experience
• Experience working with remote teams in different time zone(s) and fluency in English
• Extensive experience as an engineer in a fast-paced, product-focused development environment
• Experience with distributed system design, system scaling, and performance optimization
• Hands-on leadership and strong product intuition
• Experience in B2B product development
• Experience in data integrations via API, file exchange, self service tooling, etc
• Humility - willing to get into the details and open to feedback
• Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
• Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

This position is dedicated to professionals with disabilities (PCD), in accordance with Brazilian Law No. 8.213/91 (Lei de Cotas).

At DoorDash, we believe diverse teams build better products. We are committed to providing an accessible, inclusive workplace with equal opportunities for all.

Reasonable accommodations are available throughout the hiring process and in the work environment. If you require any accommodation, please inform your recruiter at the beginning of the process.

Medical documentation may be requested in accordance with applicable legislation.

DoorDash is building the world’s most reliable on-demand logistics platform. Brazil is a strategic and growing engineering hub for DoorDash. Based in São Paulo, our teams build and scale systems that power millions of users globally. This is an opportunity to shape world-class logistics technology while growing your career in Brazil.This is a unique opportunity to join one of Silicon Valley’s fastest-growing companies, while staying close to home.

At DoorDash, we’re on a mission to empower local economies — and that mission drives everything we do. What started as food delivery has evolved into a technology and logistics platform designed to help people access anything in their city, from meals to everyday essentials. We’re building the future of local commerce, and we’re looking for team members excited to be part of that journey.

Joining DoorDash means working in a fast-paced, dynamic environment where your ideas can shape products, impact millions of users, and help merchants, Dashers, and customers thrive. We value creativity, ownership, and continuous learning — and we’re committed to creating a workplace where everyone can grow their careers while making a real difference.

We also care deeply about our team’s well-being. DoorDash offers comprehensive benefits, including premium healthcare, paid parental leave, wellness reimbursements, and more — because we believe that when our people thrive, our communities thrive too.

About the Role

As the Engineering Manager, you will oversee a talented group of engineers, collaborating closely with product managers, operation and other cross-functional partners. Your primary responsibility will be driving the successful execution of our product roadmap, ensuring the timely delivery of high-quality solutions that meet both customer needs and business objectives. You will be key in fostering a collaborative and cross-functional work environment and promoting effective communication and synergy amongst team members. This role is ideal for a strategic thinker with strong leadership skills who can balance technical excellence with business priorities.

You're excited about this opportunity because you will…

• Lead and grow a team of exceptional engineers, empowering through delegation, and delivering end-to-end engineering solutions.
• Collaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap.
• Provide architectural guidance and professional development for a team of 9 
• Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking
• Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team

We're excited about you because you have… 

• BS, M.S., or PhD. in Computer Science or related field
• 2+ years of experience in people management leading backend teams of 5+ engineers
• 7+ years of industry experience
• Experience working with remote teams in different time zone(s) and fluency in English
• Extensive experience as an engineer in a fast-paced, product-focused development environment
• Experience with distributed system design, system scaling, and performance optimization
• Hands-on leadership and strong product intuition
• Experience in B2B product development
• Experience in data integrations via API, file exchange, self service tooling, etc
• Humility - willing to get into the details and open to feedback
• Growth mindset - you're eager to expand your skill set and excited to carve out your career path in a hyper-growth setting
• Adaptability, resiliency, and ability to thrive in ambiguity - things can change quickly, and you'll need to help the team evolve

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Adyen is looking for a Product Manager to help scale our acquiring and payments capabilities across LATAM.

In this role, you will focus on building and improving core acquiring services, enabling merchants to process payments reliably, efficiently, and at scale across LATAM region.
As a Product Manager, you will have ownership over a defined product area and work hands-on to deliver impactful solutions. You will collaborate closely with engineering, commercial, and operational teams to solve real merchant problems and improve our payments infrastructure in LATAM.
Product Managers at Adyen are responsible for delivering core payment product features to our merchants. You will work closely with global and local teams, including Engineering, Partnerships, Implementation Management, In-Person and Online Payments, Compliance & Regulatory, and Commercial teams, to bring products from idea to market.

What you'll do:

• Shape the strategy: Contribute to the product vision and roadmap for your area, ensuring alignment with Adyen’s global and local priorities.
• Own end-to-end product development: Identify high-impact problems, define solutions, and drive them from idea to launch — and beyond.
• Drive discovery through collaboration: Work closely with merchants, engineers, and partners to deeply understand problems and validate solutions.
• Stakeholder collaboration: Partner with commercial, development, legal, and operational teams to deliver products efficiently and with high quality.
• Leverage data to inform decisions: Use data to understand performance, identify opportunities, and guide prioritization.
• Drive product adoption and impact: Work with commercial and partner teams to ensure your product delivers real value to merchants and scales effectively.
• Represent your product internally: Be the go-to person for your product area, bringing clarity and alignment across teams.

Who you are:

• Product Management: You have at least 5 years in product management, ideally within the payments ecosystem.
• Customer centricity: You care about solving real customer problems and building products that create value.
• Product thinking: You can translate strategy into clear problems, priorities, and solutions.
• You build products, not just features: You focus on outcomes and long-term impact, not just delivery.
• You are adaptable and pragmatic: You navigate changing priorities and make progress in ambiguous environments.
• You simplify complexity: You break down complex problems into actionable steps.
• Data-driven mindset: You use data to support decisions and measure success.
• Strong communicator: You align teams, manage expectations, and communicate clearly across functions.
• Technically curious: You are comfortable working with engineers and diving into technical topics when needed.
• You have full professional proficiency (written and verbal) in English.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value.

At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
• Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs.
• Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
• Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
• Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams.
• Create executive-level summaries and insights that tie platform usage to business outcomes.
• Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Who You Are:

• You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
• You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring.
• You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
• You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
• You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences.
• You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
• You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train).
• Previous experience using Datadog or other cloud monitoring tools is a strong plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding program
• Generous global benefits package
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, including Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
• Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value.
• Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
• Participate and prepare for Monthly and Quarterly Business Reviews with customers
• Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
• Continuously evolve best practice to technical product adoption and customer success

Who You Are:

• Someone with a solid technical grounding and hands-on experience of IT Operations
• Confident in your hands on experience AWS, Azure or GCP
• Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc.
• Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc.
• Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc.
• Able to sit up to 4 hours, traveling to and from client sites 
• Able to travel via auto, train or air up to 30% of the time
• Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
• Experienced using Datadog and/or other cloud monitoring tools
• Fluent in written and spoken Portuguese and English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Drive the resolution of incidents and escalations while providing response and/or management to customers
• Design and implement real-time and proactive monitoring of customer's infrastructures
• Prioritize, manage, and own customer issues from start to finish
• Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
• Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience 
• Lead projects to deliver operational improvements as Datadog evolves
• Create and review documentation as well as incident and escalation training
• Identify and troubleshoot recurring cloud infrastructure issues
• Hire and mentor stakeholders and peers in incident and escalation management 

Who You Are:

• 3+ years demonstrable Incident Manager experience (escalations is a plus)
• 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
• Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
• Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
• Ability to correlate behaviors based on known interdependencies 
• Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog is seeking a Manager, Sales Engineering to join our high-growth organization and world-class pre-sales team. You will manage a team of talented Sales Engineers to help qualify and close opportunities and coach the team on their approach to providing technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). This is a hands-on management role where you will take an active technical role in your region supporting customer facing activities and engagements for key accounts.  You will also enable and nurture strong partnership between the SE team and other organizations within Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Partner with the Sales Team to articulate the overall Datadog value proposition, vision and strategy to customers.
• Manage a team of individual contributors, working to expand usage of Datadog in customer accounts
• Manage resource allocation of your team and ensure their maximum productivity and engagement.
• Assist recruiting efforts to find and hire top talent within your region. Mentor/coach new hires during on-boarding to ensure proper ramping of skills and capabilities
• Ensure that your team is enabled to support all required Datadog solutions along with key technical and soft skills
• Develop a close working relationship with Product Management, Support, and Enablement to ensure continuity between pre and post sales activities
• Deliver performance reviews along with collaborating on and executing individual development plans

Who You Are:

• Experienced with 1-3+ years in a Sales Engineering team lead or mentorship role and 3+ years in a Sales Engineering or other equivalent client facing role
• Coachable, with a strong desire to improve and grow as a professional and a demonstrated ability to navigate through change
• Proven in your ability to grow and develop a team 
• Experienced in recruiting both individual contributors and front line leaders
• Knowledgeable in current infrastructure and monitoring solutions and technologies
• Able to build and execute an evaluation plan with a customer and mentor others on how to do so
• Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering while also coaching others how to do so
• Able to think strategically and creatively about a wide variety of challenges

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

Benefits and Growth: 

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks 

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

The Team:

As a function of Data dog's GTM Enablement & Business Value department, the Business Value team partners with go-to-market teams to deliver impactful business cases to our customers to justify their investment in Datadog. Our GTM Enablement org works with a best-in-class product that solves real problems for our customers, and our Business Value team plays a key role in instilling value selling practices across the entire sales and CS organization. From building impactful programs to developing ROI/TCO value models, we help drive revenue and high-level strategic decision making across the entire business.

The Opportunity:

We’re seeking a creative and entrepreneurial Business Value Manager who will partner directly with our customers in LATAM to build business cases that quantify the business value our products deliver to their bottom line. This critical customer-facing position will collaborate cross-functionally with teams ranging from Sales and Post Sales to Marketing and Product in order to scale the business value function within Datadog. In this role you will directly impact the bottom line of our business while gaining executive visibility inside and outside of the organization. Your efforts will play a crucial role in supporting our sales teams in LATAM as they work towards expanding Datadog's current market footprint.

At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Lead business value assessments for our customers in LATAM, working closely with customers to identify key business drivers and quantify the business value our products deliver to their bottom line
• Develop in-depth ROI/TCO value models to quantify business value that can be achieved through our products
• Partner with sellers to lead value-based discovery sessions with technical and business stakeholders to drive key objectives and measurable outcomes 
• Craft and deliver executive level presentations to CxOs
• Perform strategic analyses in support of sales opportunities, identifying areas where our products can add value to customers' business operations
• Build short term and long term observability strategies for customers based on industry and maturity
• Develop and operationalize models, processes, and materials (e.g. talk tracks) to drive continuous improvement in our Business Value Program Pilot, test and validate new business value offerings / programs in partnership with GTM teams
• Become an expert in Datadog selling methodology while driving adoption
• Assist with Datadog’s ongoing field enablement efforts with value selling training, designing new training curriculum, knowledge management, etc.
• Build external presence via delivery of webinars and other events to communicate Datadog’s value to our customers in achieving key digital transformation initiatives

 Who You Are:

• Experienced in 6+ years working in a related field with 4+ years experience in: running business value assessments; management consulting or IT consulting with proven track record of advising senior business stakeholders; enterprise sales or other equivalent experience
• Someone who holds a BA in Engineering, Economics, Finance, or other analytical field required, MBA or other advanced degree strongly preferred
• Outstanding in your analytical abilities, verbal and written communication skills
• An exceptionally strong presenter with demonstrated experience in client-facing role or working with C-suite executives
• Someone who brings a strategic, consultative mindset
• Confident in building financial models and analyzing businesses
• Passionate about coaching others and comfortable working and leading cross-functional teams
• Proficient in Portuguese and English
• Comfortable building relationships with Datadog’s sellers and adopting a consultative approach to advising our sales teams in LATAM
• Willing to travel up to 15% of time

Bonus Points:

• Proficient in Spanish
• Highly analytical and comfortable with complex data sets
• Creative problem solver who thrives with ambiguity
• Equally comfortable with the big picture and with the details
• Experience in a SaaS company in a complex sales-cycle
• Knowledge and interest in the cloud and monitoring space
• Excited to work with engineering, marketing, sales, finance and other functions

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

 Benefits & Growth:

• Generous and competitive benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities 
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Us: 

Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term.

#LI-Hybrid

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM
• Evaluate and launch new support locations within LATAM as customer growth requires
• Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues
• Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion.
• Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met
• Ensure the successful onboarding and development of Technical Support Engineers
• Drive cross-functional projects or initiatives to improve team productivity, process, or procedure
• Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development.
• Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters, and to implement workflow improvements that help ensure smooth overall operation

Who You are:

• 8+ years of experience in Technical Support, Solutions Engineering, or a related technical customer-facing function
• 5+ years of experience leading manager of managers in a multi-layered organization
• Proven experience building or scaling teams from zero in new locations or emerging markets
• Experience managing teams across multiple countries, with demonstrated ability to navigate cultural and operational differences
• Strong familiarity with LATAM customer segments and regional business nuances
• Demonstrated ability to implement consistent performance standards across distributed teams
• A critical thinker who defaults to a customer-centric approach.
• Passionate about using analytics to drive informed decision-making and optimize processes.
• Someone with a high EQ and soft skills.
• Able to work a rotating schedule that requires weekend availability
• Bonus Points: 
• Knowledge of current monitoring solutions, DevOps tooling, and related technologies
• Previous experience working in a hyper growth organization
• CS or Engineering degree

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive global and US benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

About The Role:

• You will be responsible for the entire life cycle management of big events since the sales and legal team has signed the commercial contract till the events final closing.
• You will be the main point of contact between all the stakeholders, from the event organizer to all the internal teams involved.
• Although being overall owner of the whole process you will work as part of a team, you will be in charge of making things happen in time and form by managing other departments tasks.
• Communicate product needs (Fever usability) and process needs to HQ, work with product/engineering to deliver on them. in order to have a consolidated list of all the requirements and prioritize them with the product team. 
• Create and maintained exhaustive Q&A in order to have an answer to potential user incidencies managed by our user support team. 
• Make sure that all the requirements needed to achieve the project goals have all the necessary documentation 
• Depending on the event, your presence on site might be required during the launch or other important dates

About You:

You are degree qualified, with a project management background. You thrive in a fast-paced environment and pride yourself on your flexible, detail-oriented, analytical and organized mindset.

In order to be successful in this role, you will be expected to be an entrepreneurial individual. The role requires a mix of project management and operational experience. You will have to be very comfortable coordinating other departments to ensure the delivery of requirements on time, also delivering results in an ambiguous environment, being exceptionally detail-oriented while looking around corners.

• +4 years in a project management role or consulting background. This is not a position for an events background, but having event experience is a plus.
• Fluent English and Portuguese. Other languages are a plus!
• Huge appetite for learning and the ability to pick up new skills quickly. You will also have strong analytical, relationship management, and organizational skills.
• You'll be solution-focused, identifying problem areas and then creating plans to find resolutions. 
• You'll have strong communication skills and a proven track record of building positive working relationships.
• Highly organized and efficient
• Curious and keen to push boundaries and try new concepts
• Able to communicate with events partners, brands, agencies, and talent on efforts
• Ability to think strategically when faced with an events partnership brief or with our proprietary data on what events work
• Able to handle large amounts of work and parallel work-streams
• Collaborative and willing to get hands dirty and work on all required events tasks
• Knowledge of promotional tools such as Facebook and Instagram is a plus
• Strong academic background is a plus

Benefits & Perks:

• Attractive compensation package
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of Sao Paulo. Home-office friendly.
• Responsibility from day one and professional and personal growth
• Great work environment with a young, international team of talented people to work with
  
  

#LI-hybrid #LI-fulltime 

WHAT YOU’LL DO

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization - serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.

Your responsibilities will include:

• Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions
• Becoming a trusted product expert - mastering the dashboard, integrations, troubleshooting steps, and best practices
• Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes
• Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences
• Proactively identifying opportunities to enhance customer satisfaction and drive product adoption
• Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers

Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.

WHO YOU ARE

• An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences
• Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
• Passionate about helping customers and resolving issues efficiently and effectively
• Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations
• Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
• Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure
• A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges

What you have:

• 2-3 years of experience supporting technical products, ideally in SaaS or mobile application environments
• A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience
• Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution
• Hands-on experience with HTML, CSS, APIs, and/or SQ
• Experience with tools such as Postman, Snowflake, and/or Kibana is a plus
• Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming
• Strong written and verbal communication skills in English

#LI-Hybrid

BUSINESS DEVELOPMENT MANAGER, LATIN AMERICA (STARLINK PRODUCT GROWTH)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Product Growth Team is seeking a Business Development Manager to drive consumer growth through commercial collaborations with adjacent products, services, industries, and affiliate channels. This person will play a key role in shaping how Starlink scales beyond its core service, including exploring innovative ways to reach consumers through digital platforms, affinity groups, and new go-to-market approaches.

The ideal candidate will have a strong background in business development & partnerships in consumer technology, telecommunications, and/or subscription-based services, with a proven track record of building and executing new business models, structuring commercial opportunities, and scaling revenue. This role requires creativity, leadership, strategic thinking, and strong execution skills to translate ideas into market-ready offerings that accelerate the adoption of Starlink.

This is a unique opportunity to work at the cutting edge of connectivity technologies with a world-class team focused on connecting every household and traveler.

RESPONSIBILITIES:

• Execute and evolve business development strategies to expand Starlink’s consumer presence in Brazil and the rest of Latin America, with a focus on adjacent products, bundled offerings, and new go-to-market models
• Identify, evaluate, and own emerging customer acquisition channels to reach consumers (e.g., affiliates, membership programs, utilities, content providers, affinity groups) and build initiatives that scale access and adoption
• Drive deal execution from opportunity identification through commercial agreements, ensuring alignment with Starlink’s growth and profitability objectives
• Launch inter-company go-to-market efforts with high customer acquisition rates and revenue generation
• Leverage regional expertise to set up commercial agreements that successfully reach Starlink’s target customer demographics
• Represent Starlink in external discussions, including leading discussions with executive audiences, with prospective commercial relationships
• Collect and synthesize customer and channel feedback to influence product offering development, pricing strategies, and go-to-market approaches
• Report on progress of business development initiatives, presenting insights and recommendations directly to Starlink leadership
• Collaborate with sales, product, marketing, engineering, and finance teams to structure offerings that combine technical feasibility with strong commercial impact
• Develop business cases for bundled offerings with Starlink (e.g., devices, content, services), including customer value analysis and pilot execution
• Conduct ongoing market and competitive analysis to identify consumer trends, channel opportunities, and emerging technologies relevant to Starlink’s ecosystem

BASIC QUALIFICATIONS:

• Bachelor’s degree in business, finance, economics, or engineering
• 4+ years of experience in business development, sales, or partnership management involving consumer technology, telecommunications, utilities, or other subscription-based services
• 3+ years of experience negotiating commercial agreements and managing the execution of revenue-driving initiatives

PREFERRED EXPERIENCE:

• 6+ years of experience in business development, sales, or partnership management involving consumer technology, telecommunications, utilities, or other subscription-based services
• Exceptional, proven external and internal executive presentation skills selling new business models
• Proven experience developing and scaling consumer-focused business models & partnerships in technology, telecommunications, utilities, real estate, or consumer electronics sectors
• Strong understanding of the US and Canadian consumer markets, particularly in the rural areas, with experience expanding into new channels and solidifying partnerships, bundles, and affiliate deals
• Demonstrated success in structuring complex business commercial opportunities and driving them to completion
• Technical understanding of integrating subscription and/or consumer electronic products and driving successful inter-company go-to-market efforts, the latter measured by high customer acquisition rates and revenue generation
• Independently motivated with a track record of project ownership and delivering measurable results
• Excellent interpersonal, communication, presentation, and negotiation skills
• Strong analytical and financial modeling skills with the ability to build business cases and forecast revenue and subscriber impact
• MBA or master’s degree with a business or technical focus preferred

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel approximately 50% of the time to customer locations and other SpaceX locations

BUSINESS OPERATIONS MANAGER (STARLINK BRAZIL GROWTH)

The Business Operations Manager’s role is to improve Starlink’s key performance indicators (KPIs) at SpaceX, focused around omni-channel subscriber & revenue growth. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation.

RESPONSIBILITIES:

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capital expenditure)
• Lead onboarding of new channels, providing tools, analysis and insights to guarantee better possible performance from commercial collaborations
• Analyze market pricing dynamics and provide leadership with insights on elasticity and performance to sustain tempestive decision processes
• Identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership
• Facilitate modeling and decision-making for program development trades and program ramp/sunset plans, including managing forecasting for Brazil on supply / demand, working with closely growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Enable and accelerate go to market execution for programs post licensing and certification
• Proactively grow subscriber base to achieve targeted levels and report progress

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 4+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 3+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

CONSUMER SALES MANAGER, LATAM SALES (STARLINK)

Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world—bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Consumer Sales Team is seeking a Consumer Sales Manager based in Brazil to drive our retail strategy and execute in one of our most important and high-potential markets. This person will play a key role in expanding our consumer footprint and managing relationships with retail partners and distributors in target LATAM countries. 
 
The ideal candidate will have a strong background in Retail sales within the consumer electronics, telecommunications, or technology sectors, with a proven track record of launching new products, building strategic channel partnerships, and driving significant sales growth. This role requires a deep understanding of the LATAM, especially Brazil, retail landscape across major electronics retailers, mass merchants, and potentially specialized, regional chains.
 
Success will require systems thinking, creativity, and excellent communication skills to synthesize information that shapes future products and strategic direction. This is a special opportunity to work at the cutting edge of satellite technologies with a world class team focused on connecting the unconnected!

RESPONSIBILITIES: 

• Define and execute comprehensive channel strategies for consumer (retail + online) sales, identifying target retailers, sales channels, and go-to-market approaches
• Identify, establish, and grow strategic relationships with key retail partners (e.g., electronics retailers, distributors, etc.) that enable an online and offline strategy
• Develop and manage sales forecasts, budgets, and KPIs. Drive aggressive sales targets and implement initiatives to achieve and exceed them. Analyze sales data to identify trends, opportunities, and areas for improvement
• Collaborate with product and marketing teams to develop compelling retail merchandising strategies, in-store displays, product demonstrations, and sales tools that effectively communicate Starlink’s value proposition to consumers
• Successfully negotiate and close partnership deals between SpaceX and omnichannel (e.g., retail, niche resellers, B2B partners, etc.) customers
• Conduct ongoing market research and competitive analysis to stay abreast of industry trends, consumer behaviors, and competitive activities within the LATAM broadband and retail sectors
• Work closely with marketing, product management, engineering, finance, compliance, and legal teams to ensure a cohesive and integrated go-to-market plan buttresses the LATAM business
• Serve as the primary point of contact for assigned retail customers, including but not limited to onboarding, account management, and long-term growth of the relationship and its revenue – especially focusing on:
  • Acting as an extreme owner of the assigned region to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks
  • Collaborating with cross-functional team (engineering, regulatory, business, planning, etc.)
  • Synthesizing complex information and making actionable recommendations to leadership
  • Collecting, communicating, and championing customer feedback to internally influence and steer programmatic and technical development required to maintain and grow consumer business in support of overall Starlink business goals

BASIC QUALIFICATIONS:

• Bachelor's degree in an engineering or business discipline; OR high school diploma/equivalency certificate and 6+ years of professional business development, sales, operations, engineering, or account management experience
• 3+ years of experience working with customers to support a technical product or service

PREFERRED SKILLS AND EXPERIENCE:

• Proven retail industry experience (consumer electronics, CPG, or FMCG preferred)
• Experience developing go-to-market strategies or building sales channels in international markets with proven track record of successfully launching and scaling new products across LATAM
• Independently motivated, with a demonstrated track record of project ownership
• Strong interpersonal, presentation, communication and negotiation skills
• Demonstrated technical aptitude in a professional setting
• Familiarity with satellite communications and/or the Brazilian retail landscape, its key partners, sales cycles, and consumer purchasing behaviors
• MBA or master's degree with a business or engineering focused curriculum
• Fluency in Portuguese and Spanish

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations
• Must be willing to travel to other SpaceX offices and customer locations as needed up to 50% within the LATAM region

SR. BUSINESS OPERATIONS MANAGER (STARLINK BRAZIL GROWTH)

The Sr. Business Operations Manager’s role is to improve Starlink’s key performance indicators (KPIs) at SpaceX, focused around omni-channel subscriber & revenue growth. The role combines data analytics with broader business planning, decision-making, strategy, and execution, directly supporting SpaceX’s leadership. Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data, provide recommendations, and lead cross-functional decision-making and implementation.

RESPONSIBILITIES:

• Monitor, analyze, provide strategic insights, execute, and improve vs. key performance indicators for the business (especially active subscribers, churn, sales, production, inventory, produce-to-activate, net promotor score, customer lifetime value, cost per unit, revenue, cost of sales, operating expenses, and capital expenditure)
• Lead onboarding of new channels, providing tools, analysis and insights to guarantee better possible performance from commercial collaborations
• Analyze market pricing dynamics and provide leadership with insights on elasticity and performance to sustain tempestive decision processes
• Identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership
• Facilitate modeling and decision-making for program development trades and program ramp/sunset plans, including managing forecasting for Brazil on supply / demand, working with closely growth, sales, design, engineering, operations, logistics, finance, tax, legal, etc.
• Enable and accelerate go to market execution for programs post licensing and certification
• Proactively grow subscriber base to achieve targeted levels and report progress

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, mathematics, or economics
• 6+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• 4+ years of professional experience in Excel or programming

PREFERRED SKILLS AND EXPERIENCE:

• 10+ years of professional experience in consulting, product management, operations, FP&A, banking, engineering, or entrepreneurship
• Evidence of exceptional ability, especially within an ambiguous environment
• Quantitative dual degree in engineering field and economics or business field and/or equivalent professional experience
• Ability to read and interpret income statements, balance sheets, and cash flow statements
• Demonstrated success driving tangible impact/influencing within a broader organization
• Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.)
• Strong written and verbal communication skills, particularly with senior business leaders
• Extreme sense of urgency and ownership
• Bias toward action and automation
• Strong interpersonal skills (examples: leading a student organization or working successfully in teams)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work cross-functionally with different groups and teams
• Ability to work effectively in a dynamic environment with changing needs and requirements
• Ability to work independently and in a team, take initiative, and communicate effectively

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other SpaceX locations, and events as needed

We’re looking for a Talented Intern, someone curious, with strong logical thinking and an ability with numbers and data. This is also a great chance to practice your English and be part of an international work culture, learning from a diverse and collaborative team.

The Intern programme is about doing hands-on work while learning about and experiencing our unique culture. Working closely with your manager, you'll kick off a project and see it through to completion—a project that will actually impact the way we do business. At the end of your time with us, you'll present your project and findings to our business leaders and share your recommendations for how we can best move forward. We give you real responsibility because we know you're capable of doing real work, and we want you to have the opportunity to showcase your talent and grow your skills.

What we expect from you

• You are currently studying at university (full-time), in one of these or similar areas: Business, Marketing, Economics and Engineering.
• You have intermediate or advanced Excel skills and enjoy working with data.
• You are comfortable reading and writing in English. You don’t need to be perfect—we’ll help you grow.
• You’re curious, analytical, and like solving problems.
• You’re excited to come to the office three times a week to collaborate with the team in person.
• You can think logically and make decisions using data and insights.
• You communicate clearly and are open to sharing ideas.

Role Summary

Location: Sao Paulo, Brazil

Hybrid

Full-time

We’re looking for a highly motivated Customer Success Manager based in Sao Paulo, Brazil. The Customer Success Manager will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. The primary responsibilities will include working with our larger customers to co-build their growth strategy and increasing market penetration by adapting Payoneer’ s product and services portfolio. Additional responsibilities include implementing innovative initiatives for the longtail growth within the leading online verticals in the world. The ideal candidate is comfortable working in a very dynamic, challenging, multidisciplinary, and cross-functional environment to successfully build and implement our growth strategy in the region.

What you’ll do:

• Play an active role in building long-term relationships with Payoneer Partners in the LATAM Region; Portfolio of 80-100 accounts
• Engage the onboarding, retention and cross-selling to increase the payee population of the partners under their Portfolio
• Build a growth plan in sync w/ other customer success managers from Global Partners with local presence in LATAM to build a local agenda to improve Payoneer Brand Awareness and increase our share of pocket in the region
• Identify business opportunities, build the go to market plan, develop solutions that match customers’ needs and successfully implement the roadmap
• Be proactive to enhance our product portfolio for the region, working very close to Product and Marketing teams
• Be analytical to better understand business performance and find the “diamonds”. Ability to see the big picture, understand business key drivers and how they relate to each other to drive profitable growth
• Be entrepreneurial to develop what is needed to bring the opportunities onboard
• Build business success stories and case studies
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness

Who you are:

• 2+ years of account management, business development or other relevant experience in Fintech/payments industry
• Bachelor's degree, preferably in business or industrial engineering
• Fluent in English + Portuguese
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization, focus, and ability to work under pressure

Join the Payoneer Family - check out Our Values and apply today!

#LI-AB4

#LI-Hybrid

Role Summary

Location: Buenos Aires, Argentina

Hybrid

Full-time

Payoneer is looking for an energetic and ambitious Partnerships Manager in Latin America – based in Buenos Aires – who takes ownership to the highest level, can learn quickly in a fast-paced environment and to grow new and existing partner accounts through effective executive engagement. You will drive new partners, manage an existing portfolio, and handle the end-to-end partner management in collaboration with other team members. Working in a dynamic business environment, you will be responsible for identifying and collaborating with the potential partners to drive acquisition and expansion of Payoneer reach.

In addition to being adept at both business development and account management, the ideal candidate should possess strong analytical skills to create programs and processes to enable the channel partnerships function to grow at scale. This role is will report to the regional head of partnerships.

What you’ll do: 
•    Build and grow a strong network of partners and affiliates to utilize Payoneer’s platform and products; commercial cards, sending and receiving of payments
•    Uncover new verticals.
•    Build partnerships and relationships that drives acquisition of clients across numerous verticals, eg, Knowledge Based Services, Remote Working, Ecommerce, Fintech, and Advertising
•    Contribute strategic depth in driving business analysis and market development activities in the region
•    Represent Payoneer at partner events and industry shows

Who you are: 
•    Bachelor’s degree, preferably in business administration or engineering
•    5+ years of experience in business development or partnerships
•    Fluent in English and Spanish
•    Experience in data analysis, deal making, partnerships, managing relationships and creating new opportunities.
•    Strategic thinking and independent thought coupled with ability to drive business end-to-end and execute
•    Strong written and oral communication skills
•    Excellent quantitative skills to quickly and accurately analyze complex information / data to draw conclusions and insights in clear written and oral communications
•    Flexibility to travel

 Not a must but a great advantage:
•    Experience in Fintech, payments, foreign exchange
•    Knowledge of growth hacking tactics

#LI-AG3

#LI-Hybrid

About Us

Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

About the Role
AI Platform Team - The mission of the AI Platform team is bold: to democratize AI by empowering every Nubanker—not just Data Scientists—with safe, scalable, and accurate Machine Learning capabilities.

We are looking for a Manager who is passionate about creating solutions that push the boundaries of our current stack. You will help us move beyond basic DS work to abstract the complexities of the entire ML lifecycle—from training and deployment to serving and governance.

Why is this role open?
We are scaling. Currently, our structure has grown significantly, and to ensure the organization's health and the growth of our engineers, we are opening this position to lead a dedicated squad. You will take ownership of a team that manages the base infrastructure for the entire Data Science function at Nubank.

You'll be responsible for:
As the ML Manager for the AI Platform, you will combine technical leadership with people management. You will lead a squad of 11 Machine Learning Engineers (varying from Senior to Intern levels) and work closely with a Staff ML Engineer and a Product Manager.

• People Management: Foster a culture of feedback and growth. You will guide the development of your direct reports, conducting performance reviews and helping them navigate their careers.
• Strategic Roadmap: Translate high-level business goals into actionable technical roadmaps. You will discuss needs with stakeholders and define the "how" and "when."
• Architecture & Innovation: Explore architecture gaps and opportunities. You won't just maintain; you will challenge the team to explore complex features like scalable parallel processing and better UX for Data Scientists.
• Execution: Conduct initiatives with autonomy and diligence, ensuring we deliver value while maintaining high engineering standards.
  
  

Nubank already has well-established tools for basic Data Science work. Your challenge is to take us to the next level. You will push the frontiers of technology to handle massive scale, integrate with multiple complex systems, and democratize access to AI tools across the company.

What we are looking for
You don't need to be a hands-on coder 100% of the time, but you must have the technical depth to challenge the team and understand the ecosystem.

• Experience in Leadership: You have experience managing high-performing engineering teams, sharing feedback, and hiring/developing talent.
• Domain Expertise: Solid background in ML Engineering, AI, or Data Science, specifically with a focus on MLOps, Infrastructure, and Platform building.
• Tech Stack Familiarity: You are comfortable discussing and architecting systems involving Kubeflow, SageMaker, and Databricks.
• The "Builder" Mindset: You enjoy building software. You want autonomy to make decisions and explore edge technologies, similar to the engineering culture found in Big Tech

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

P-1520

Sr. Technical Escalation Manager

Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP.

At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s leading data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.

As a Technical Escalation Manager, you will be responsible for coordinating efforts to resolve critical customer issues, customer-impacting situations, and major incidents. You will work with multiple internal teams (engineering, product management, Customer Success Engineering, and Support) and external partners to effectively resolve these customer-impacting situations.

The impact you will have here:

• Manage support escalation in partnership with engineering, product management, Customer Success Engineering, Support, Customers, and Partners until resolution.
• Achieve customer satisfaction by ensuring incidents or escalations (and related cases)  are well and fully documented with the timely execution of action items.
• Create and execute a data-driven customer recovery plan for every escalation and incident that is addressed.
• Utilize business and technical skills to manage customer escalations, coordinate meetings and deliverables, and analyze trends and patterns for reporting purposes.
• Use data, metrics, and feedback to inform operational and tactical decisions that improve incident and escalation management.
• Coordinate all necessary resources to fast-track and resolve new incidents and escalations from customers with a clear and detailed plan.

What are we looking for?

• A minimum of 5 years of experience in customer support, escalation, SRE, or incident management is required.
• Excellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences.
• Experience with a "Distributed big data Computing" environment,  SQL-based databases, as well as data warehousing and ETL technologies such as Informatica, DataStage, Oracle, Teradata, SQL Server, and MySQL.
• Linux/Unix administration skills, networking, and Hands-on Cloud experience with AWS, Azure, or GCP are required.
• Experience working cross-functionally with support, engineering, product management, and directly with customers; ability to deeply understand product and customer personas.
• BS or Master's, or PhD in Computer Science or Computer Engineering, or related Engineering field.

FEQ227R86

Mission

Reporting to a Director, Field Engineering, the Manager, Field Engineering will help lead a team of Solutions Architects (SAs) for the of Databricks’ Field Engineering team in Latam. You will lead and promote a dynamic team focusing on enterprise software, big data/analytics, data engineering, data science, data warehousing and generative AI. Leading the technical sales team, you will partner with Sales (and other Field Engineering technical  segments)  to increase revenue and help customers become wildly successful. You'll scale and maintain an outstanding Field Engineering team that is efficient in its operations to help accelerate Databricks' growth in the market.

The Impact You Will Have

• You will hire, train, and grow a team of Solutions Architects for a company in high-growth mode.
• Make your customers extremely successful with Databricks and provide outsized value to their businesses.
• You will maintain a robust hiring pipeline at all times.
• Establish relationships across the business to make your customers and team successful.
• Keep your team of SAs ahead of the technical curve. An SA adds value by maintaining advanced knowledge of the technology stack. You will make sure that your team is continuously learning and working to provide our customers with the most comprehensive solutions for their needs

What We Look For

• Proven experience building and leading technical pre(or post)-sales teams - hiring, on-boarding, and enabling pre(or post)-sales professionals
• 10+ years of experience in the data space with a technical product (i.e. data warehousing, big data, machine learning, or more recently with generative AI).
• Trusted advisor to technical executives that guide strategic data infrastructure decisions.
• Lead a team through best practices for technical qualification, technical validations, architecture discussions, and product demonstrations.
• Establish and foster external partnerships with systems integrators (SIs) and independent software vendors (ISVs) that maximize and accelerate client success.
• Strong understanding of consumption-driven business models and the recipes for long term growth and success
• Experience hiring candidates that continually raise the bar, ramping them up to be successful, and promoting into larger roles.
• Create a positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal cross-functional teams.
• Experience working cross-functionally with other teams such as Sales, Product Management, Engineering, and Customer Success.
• Must be technical enough to earn the trust of Engineering talent and leadership at Databricks.
• Demonstrated architectural influence. Able to influence and review complex architectures; guiding your team and customers towards ideal solutions - that scale.

P-993

Mission 

As a Data & AI Technical Solutions Engineer, you play a critical role by helping customers debug and maintain stable production data pipelines, AI workflows, and more using the Databricks platform.  You will develop product expertise in a couple of areas by advising a broad set of customers and use cases across those technologies.  You will collaborate with other teams at Databricks to deliver an excellent customer experience - whether that’s product engineering teams or technical account team members.  TSE’s have proven production troubleshooting and optimization experience to help our customers’ workloads run smoothly and to achieve their strategic objectives using the Databricks’ platform.  Reporting to a TSE manager - you will be part of a world class global support engineering organization for Databricks, known for your technical depth and delivering impeccable customer service.

The impact you will have:

• Be the first point of contact for customer production issues - provide initial analysis, troubleshooting, and resolution for data engineering and AI workloads. 
• Deep Dive into code-level analysis of customer workloads to address issues related to Databricks products - including Spark core internals, Spark SQL, Delta, DLT, and Model Serving.
• Provide excellent customer support - be knowledgeable and empathetic in customer communications over email and video, act with a sense of urgency to find mitigations and solutions, diffuse escalations during incidents and be proactive at helping prevent future customer problems.   
• Help make the Databricks products simpler to use and customer production environments more stable - such as through coordinating with Engineering and Backline Support teams to identify areas for product improvements. 
• Develop expertise in productionizing systems in Databricks and share your knowledge by contributing to wikis and other technical documentation to be used internally or externally by customers and partners.

What we look for: 

• Minimum of 6 years of experience in designing, building, testing, and maintaining Python/Java/Scala based applications in typical project delivery and consulting environments. 
• Experience with SQL databases or data warehouses (such as Oracle, Teradata, SQL Server, MySQL) and ETL technologies (such as Informatica, DataStage, Talend, Fivetran). 
• 3 years of hands-on experience in developing two or more Big Data technologies such as Spark & Hadoop, Lakehouse architecture - such as Delta, Data Ingestion, Data Streaming applications, or ML/AI applications for industry use cases. 
• Hands-on experience in performance tuning and troubleshooting of Data and AI applications at production scale - including query optimization, memory management, garbage collection, and heap/thread dump analysis. 
• Prior Support or customer facing experience is not required for this role, but the ability and desire to develop excellent customer service skills is.
• Preferrable: Hands-on experience with public cloud (AWS or Azure or GCP).
• Technical degree or the equivalent experience.

In the role of Customer Success Senior Manager, you will be instrumental in driving the success of our clients in Latin America. You'll be responsible for developing payments, digital asset custody, stablecoins, virtual accounts and collection solutions for our LATAM clients, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption. With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Sales, Business Development, Product, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins.

WHAT YOU'LL DO:

• Develop a deep understanding of each customer's organization, culture, internal constituents, aspirations, and needs. Build highly impactful relationships with key executives and decision-makers - in addition to identifying aspects of Ripple’s engagement and advocacy that need to be strengthened
• Develop strategic account plans, manage contract renewals, identify and lead upsell and cross-sell opportunities
• Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CP) team
• Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple
• Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

WHAT YOU'LL BRING:

• 10+ years of experience working with enterprise customers on the adoption of new technology and/or groundbreaking business changes
• Prior experience in a FinTech, Web3 or start-up/disruptor organization preferred. Candidates with banking background can also be considered
• Native Portuguese or Spanish speaker or proven fluency in Portuguese and Spanish in a working environment
• Knowledge of payments or custody industry is preferred
• Proven understanding of multi-stakeholder management in sophisticated environments
• Experience in developing and launching modern, sophisticated business solutions involving innovative technology and B2B relationships
• High energy, and gravitas - the ability to instill confidence and passion in others
• Excellence in building and managing relationships among cross-functional teams
• Excellent interpersonal skills and experience in coaching others. Ability to consult, empower and encourage others to achieve exciting goals by leading through example

The WORK:

Ripple is growing its Global Compliance team and seeks to hire a Compliance Manager (AML/CTF Compliance Officer) in its Brazilian entity. The candidate will be passionate about leading and improving Ripple Brazil's compliance program. Additionally, the role will focus on operationalizing Ripple Brazil's digital currency exchange & payments activities, including working closely with the Regulatory Compliance team on local license initiatives.

WHAT YOU'LL DO:

• Act as the designated AML/CTF Compliance Officer under the AML Law.
• Implement and develop the compliance programs in Brazil, ensuring the execution of effective and appropriate controls that reflect the business’ inherent risks and regulatory requirements.
• Develop policies, procedures (in both English and Portuguese), and risk assessments for new products and services, and work closely with Regulatory Compliance personnel to obtain local registrations and authorizations.
• Under the direction of the Head of Financial Crimes Compliance, build local compliance operations that align with local requirements and represent Ripple in front of the Central Bank of Brazil and COAF.
• Implement risk-based Know Your Customer (KYC), transaction monitoring, and watchlist screening.
• Support Global Compliance conducting KYC reviews of Group customers.
• Establish relationships with the local Responsible Managers as well as relevant internal teams (Product, Business Development, Sales, Engineering) to ensure that any financial crimes compliance queries are responded to in a timely manner and that such teams operate in accordance with local regulatory requirements and industry standards.
• Work with Global Compliance leadership to develop strategic plans and ensure the timely completion of critical initiatives and key goals.
• Prepare periodic reports to local Senior Management, the Board of Directors, and Ripple Group committees to create awareness of all relevant compliance matters.
• Coordinate, prepare and submit periodic and ad-hoc regulatory reports to the Central Bank of Brazil and COAF.

WHAT YOU'LL BRING:

• 7+ years of AML/CTF and sanctions experience in a financial services firm regulated by the Central Bank of Brazil. 
• Experience with digital currency exchanges and payments compliance program management.
• Strong operational knowledge in building and running a sound compliance program, with hands-on knowledge and an understanding of regulatory requirements for payment institutions in Brazil.
• Ability to effectively present on AML/CTF and sanctions topics to internal and external parties. This includes senior management, regulatory bodies, auditors, and banking partners.
• Ability to provide practical, strategic and business-oriented advice.
• Proven track record to coordinate multiple concurrent projects.
• Strong written and verbal communication skills; at ease communicating and presenting to senior management.

As a Project Manager, you will join our Delivery team in Sao Paulo to spearhead the deployment of Shift’s AI solutions for global insurance clients. You will act as the cornerstone between our technical teams and client stakeholders, ensuring projects move from initial scoping to scalable, long-term success. Your goal is to anticipate risks and build strong, trust-based relationships that allow our products to deliver measurable value across diverse markets. This hybrid role is essential for driving the collaborative execution that defines how we win together at Shift, and should expect to be in the office 2 days per week.

What Your Impact Looks Like:

At Shift, we value ownership from day one. In this role, you will:

• Jump In & Get Things Done: Take proactive ownership of project milestones and resolve blockers quickly to keep delivery on track. Coordinate with our technical program management team to ensure alignment between product roadmap and project plan as well as the execution of the release process
• Simplify the Complex: Translate technical requirements and project plans into clear, accessible language for both internal teams, customers, and C-level stakeholders.
• Decide with Data & EQ: Manage complex client relationships by balancing hard project data with emotional intelligence to navigate high-pressure situations.
• Test, Learn, Scale: Experiment with new project management methods and share these learnings to help the delivery organization improve speed and quality.
• Fix Issues Without Drama: Address delivery challenges directly and objectively, focusing on collaborative solutions rather than placing blame.
• Communicate with Impact: Adapt your communication style to align diverse stakeholders, from operational teams to senior management, around shared project goals. 
• Cross the Finish Line: Ensure projects are delivered fully and meet agreed-upon standards, validating that outcomes truly meet client expectations before closure.

What You'll Need to Succeed:

We are looking for a Shifter who is...

• Impact Oriented: You bring at least 5 years of technical project management experience with a consulting or SaaS company.  You have a proven track record of managing complex projects and understand how to turn project milestones into measurable business impact.
• Methodology-Minded: You hold a PM certification (PMP, Prince2, or CAPM) and use a structured approach to build scalable processes and implementation plan, but understand how to apply these frameworks flexibly.
• Bilingual: You are a fluent English speaker (written and spoken) to effectively manage our global and local stakeholders and lead complex discussions and technical scoping in both languages. Professional fluency in Spanish is nice to have.
• Growth Minded: You are always looking for a better way to do something - you are eager to test, learn, and adapt your project management methods by integrating AI-driven tools into your own workflow, using technology to automate the routine and scale your impact as Shift grows. 
• Collaborative: You thrive in cross-functional environments, partnering naturally with Product, Engineering, and GTM teams to deliver unified outcomes.
• Client Focused: You are committed to exceptional service but prioritize the project’s long-term success over short-term requests. You have the professional courage to stand your ground under pressure and navigate difficult client conversations with data and integrity.

Interview Process

• Talent Acquisition interview
• Manager interview
• Interview with Americas Head of Delivery
• Business Case

WHAT YOU’LL DO

Engagement Manager II is a critical role on our growing AI Expert Services team. As an EM, you will own all phases of the program execution process for designing, configuring, and expanding OfferFit by Braze use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Responsibilities:

As a Machine Learning Engagement Manager, you'll be at the forefront of deploying OfferFit by Braze’s AI decisioning solutions for marketers in a wide range of industries. Your role is a blend of tactical leadership, technical expertise, and proactive client management. Key responsibilities include: 

• Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement’s operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT)
• Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture
• Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership
• Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results
• Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams

WHO YOU ARE

You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.

• Your have fluent English and advanced Spanish (mandatory)
• A Technical Project Leader: You have significant experience managing technical projects from start to finish. You're a natural at bringing together technical and non-technical stakeholders, ensuring everyone is aligned, and projects are delivered on time. Your colleagues know you as the most organized person on the team, and you communicate with exceptional clarity and persuasiveness
• A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customer’s needs and ensuring they are met, but you are also confident in your ability to push back on requests that don't align with the program's goals
• A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level. You're not just an action-item tracker; you can exchange ideas with a customer's marketing, data engineering, and data science teams when needed
• An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
• Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred

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