The Team + The Role

Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion. The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner. Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.

As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation. You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value. Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.

This is a remote role supporting a South East territory. 

What this looks like day-to-day

• New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops.
• Complex implementations and value realization: Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
• Adoption, expansion, and growth: Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes.
• Technical escalation: Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed.
• Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
• Early account impact: Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward.
• Quarterly business outcomes: Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy.

Who You Are

Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.

You're a builder, not a maintainer.

You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Customer Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.

You're AI-curious - genuinely.

You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.

Must-haves

• 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
• Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
• Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.
• Experience mentoring or coaching more junior technical team members.

Nice-to-haves

• Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
• Hands-on experience with mobile app development, including Swift, Android, or React Native.
• Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
• Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

About Pendo

Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.

Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.

Location: Remote

Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.

Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.

Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About the opportunity

The Customer Insights & Adoption (CIA) team is hiring a senior architect to lead internal technical enablement across Contentful’s product portfolio and recommended ways of building. You will serve as a deeply technical, highly cross-functional subject matter expert who empowers internal teams, customers, and partners to adopt Contentful with confidence and consistency. You’ll apply your industry experience, consultative leadership, and passion for teaching to build scalable programs and toolkits that drive a shared understanding of what good looks like, inform product innovation, and guide business strategy.

What to expect?

• Own and evolve internal technical enablement on Contentful product features, implementation patterns, and best practices for the Customer Experience organization (e.g. Customer Success Management, Professional Services, Learning Services, Customer Support Engineering) and cross-functional teams (e.g. Sales Engineering, Partnerships)
• Serve as a company-wide Contentful subject matter expert by engaging closely with internal teams to develop prescriptive implementation guidance and synthesize it into workshops, enablement materials, tools, examples and other resources
• Establish a strategic, scalable technical enablement practice that supports continuous education, centralized knowledge sharing, and consistent understanding across teams, customers, and solution partners
• Collaborate with Product, Product Marketing and Demo teams throughout the product development lifecycle to evaluate new features, provide actionable feedback, and influence decisions as a trusted advisor
• Coordinate closely with Professional Services to translate customer implementation insights into impactful enablement content; coordinate with Learning Services and Developer Experience to ensure messaging and guidance are aligned across courses, training, and documentation
• Create, curate, and maintain a library of enablement materials including feature usage guidance, prescriptive patterns, use cases, discovery questions, and architectural recommendations
• Develop and deliver internal workshops and technical training that effectively support both technical and non-technical audiences; model excellent virtual facilitation and learner engagement techniques
• Contribute to and help lead strategic enablement initiatives, such as starter kits, maturity models, trial environments, and other cross-team projects that strengthen our internal, customer, and partner ecosystem
• Support Customer Success Managers and Partner Managers as a technical advisor during select customer and partner engagements, providing clarity on architecture, implementation decisions, and best practice adoption

What do you need to be successful?

• 6+ years of experience in solutions architecture, technical consulting or a similar technical role, ideally in a digital experience platform environment or solution services agency
• Deep familiarity with content management systems, composable architecture, and modern web development patterns (e.g. headless CMS, API-first)
• Practitioner-level code proficiency, including comfort working with modern web frameworks (e.g. React, Next.js), APIs, SDKs, and developer tooling, with the ability to critically evaluate implementation approaches
• Proven ability to translate complex technical concepts into clear, actionable guidance for both technical and non-technical audiences, including in writing, workshops, and live facilitation
• Strong track record of building and scaling technical enablement programs, knowledge bases, or enablement practices in a cross-functional environment
• Experience working closely with Customer Success, Professional Services, Sales Engineering, or Partner teams in a customer-facing or internal advisory capacity
• Excellent consultative and communication skills, with the ability to influence stakeholders and drive alignment across teams
• Demonstrated ability to synthesize customer and field insights into prescriptive patterns, architectural recommendations, and reusable enablement assets
• Comfortable taking ownership of strategic initiatives from ideation through execution
• Experience designing and delivering engaging virtual training and workshops with strong learner engagement techniques
• Collaborative mindset with a passion for teaching, knowledge sharing, and elevating the technical capability of those around you

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

About the Opportunity

We are hiring a Senior Personalization Solution Architect with deep domain expertise in personalization and experimentation to join Contentful’s Professional Services team. This role is designed for a practitioner who has built, operated, and scaled personalization programs in production, and who also brings the hands-on technical skills required to implement those programs in modern, composable architectures.

This is not a generalist Solution Architect role with light exposure to personalization. Success in this role requires strong opinions and real-world experience across audience strategy, decisioning, experimentation, and measurement—paired with the ability to design and deliver high-quality technical implementations using Contentful Personalization.

You will work directly with customer engineering, product, and marketing teams to design and implement advanced personalization and experimentation solutions, while also serving as a customer-facing extension of Contentful’s Product and Engineering teams. Your work will help reduce implementation risk, accelerate time to value, and create tighter feedback loops into product development—specifically for complex personalization use cases.

What to expect? 

Personalization & Experimentation Domain Leadership 

• Own the end-to-end design of personalization and experimentation programs, including:
• audience and segmentation strategies grounded in behavioral, contextual, and first-party data
• experience decisioning models that balance relevance, performance, and governance
• experimentation frameworks (A/B, multivariate, holdouts) with clear hypotheses and success criteria
  
  
• Design personalization strategies that scale responsibly, including:
• guardrails to prevent over-personalization, bias, and degraded user experience
• approaches for global, multi-brand, or multi-region deployments
• tradeoffs between targeting precision, latency, and operational complexity
  
  
• Define measurement approaches that connect:
• user behavior → decisioning logic → exposure → business outcomes
  
  
• Act as a domain authority for personalization and experimentation in customer engagements, confidently guiding technical and non-technical stakeholders through best practices, limitations, and tradeoffs.

Technical Solution Architecture & Hands-On Delivery

• Architect and implement end-to-end personalization solutions using Contentful Personalization, including:
• user identification and profile stitching
• audience evaluation and decisioning
• personalized content and experience delivery
  experimentation and uplift measurement
  
  
• Lead hands-on implementation activities such as:
• building proof-of-concepts and reference implementations
• configuring personalization models and decision logic
• developing integration services and APIs
• supporting production deployments and performance optimization
  
  
• Integrate personalization solutions with enterprise platforms including:
• CDPs (Segment, Tealium, mParticle, etc.)
• CRMs (Salesforce, Dynamics)
• analytics platforms (GA4, Adobe Analytics, Snowplow)
• identity, consent, and privacy tooling
  
  
• Design personalization delivery patterns across modern rendering strategies:
• SSR, CSR, SSG, ISR
• edge and CDN-based personalization
• hybrid static + runtime personalization approaches
  
  
• Ensure solutions meet enterprise requirements for:
• performance and scalability
• reliability and fallback behavior
• security and privacy compliance

Technical Discovery & Customer Enablement

• Lead technical discovery sessions to assess customer readiness across:
• data quality, identity maturity, and event instrumentation
• architectural constraints (latency, caching, edge delivery)
• content model alignment and operational workflows
  
  
• Translate personalization requirements into detailed technical designs, including:
• integration patterns and API contracts
• data and event schemas
• deployment and observability considerations
  
  
• Enable customer teams through:
• implementation workshops and pair-programming
• architecture and code reviews
• developer documentation and operational runbooks

Cross-Functional Collaboration & Feedback Loops

• Partner closely with Contentful Product and Engineering teams to:
• surface implementation challenges and recurring customer pain points
• provide feedback that influences roadmap, developer experience, and documentation
• validate new personalization capabilities against real customer use cases
  
  
• Contribute to internal enablement by:
• mentoring Solution Architects and delivery team members
• developing reusable accelerators, patterns, and reference architectures
• supporting Sales and Solution Engineering with technical expertise in complex personalization opportunities

What you need to be successful?

Required: Personalization & Experimentation Domain Expertise

• Demonstrated, hands-on experience designing and operating personalization and experimentation programs in production, including:
• ownership of audience strategy and decisioning logic
• designing and running A/B or multivariate experiments beyond basic UI testing
• interpreting experiment results and translating them into iterative improvements
  
  
• Strong understanding of personalization challenges such as:
• identity resolution and anonymous vs known users
• data sparsity and cold-start scenarios
• experimentation validity, bias, and statistical tradeoffs
• privacy, consent, and regulatory constraints

Required: Technical & Architectural Skills

• Advanced proficiency with modern web technologies:
  • JavaScript / TypeScript
  • React with Next.js (preferred), or Vue/Nuxt, Angular
  • REST and GraphQL APIs
    
    
• Deep understanding of web rendering and delivery patterns:
  • SSR, CSR, SSG, ISR
  • caching strategies and personalization at scale
• Strong experience integrating SaaS platforms and enterprise systems via APIs
• Experience designing or implementing cloud-native architectures (AWS, Azure, or GCP), including:
  • serverless or microservices-based systems
  • event-driven or streaming architectures

Professional Services & Collaboration Skills

• Experience delivering customer-facing technical engagements in a consulting or professional services context
• Comfortable leading technical deep dives with engineering teams and explaining experimentation concepts to non-technical stakeholders
• Strong written communication skills, especially technical documentation

Nice to Have

• Experience with CDPs, tag management systems, and event pipelines
• Familiarity with ML-driven personalization approaches (e.g., propensity models, recommenders), even if models are externally managed
• Experience working in composable DXP ecosystems (CMS, personalization, experimentation, commerce)

What Success Looks Like

• Customers successfully deploy production-grade personalization and experimentation programs using Contentful Personalization.
• Personalization solutions you design are:
• measurable and outcome-driven
• performant at enterprise scale
• governed and extensible over time
• Customer engineering teams trust your guidance because you bring deep personalization domain expertise backed by hands-on implementation experience.
• Product and Engineering teams benefit from clear, actionable feedback rooted in real customer implementations.
• Contentful is consistently seen as a credible personalization partner, not just a technology vendor.

What's in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees  and 85% of costs for your dependents. 
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss,  education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business. In addition, this position is not eligible for visa sponsorship. Applicants must be authorized to work without the need for visa sponsorship by the start date of employment.

This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond "Big Radio's" analog past to build the Relay SOAR™ Platform, which treats voice and movement as the new keyboards of the enterprise. By capturing the "Human Signal," we enable frontline teams in hospitality, manufacturing, and healthcare to move from reactive chaos to proactive control.

Ranked among the fastest-growing tech companies in North America, we are looking for the next generation of "Relayers" to help us digitize the final frontier of the workforce.

Why Join Relay?

• Work at the Edge of Innovation: We just secured our 100th patent. You’ll work with technologies spanning AI-driven noise suppression, real-time language translation, and advanced IoT connectivity.
• Massive Scale: Be part of a platform that processes over 1 billion data points every week. Our tech isn't just "cool"—it’s essential infrastructure for the global economy.
• LIT Culture (Learning, Impact, Teamwork): We pride ourselves on an environment where early-career professionals have a seat at the table and see their work impact global brands immediately.
• Hyper-Growth Trajectory: With high growth and new C-suite leaders who have led successful IPOs, you are joining a rocket ship at the perfect time.
• Best-in-Class Perks: Based in our high-tech Raleigh headquarters, you’ll enjoy 100% company-paid benefits, a 401(k) match, and a hybrid work model that balances flexibility with high-energy collaboration.

Ready to help us build the Intelligent System of Action? 

Relay, a dynamic and rapidly growing tech startup based in Raleigh, is on a mission to revolutionize frontline work. For decades, technology has supercharged the desk worker while leaving behind the 80% of the global workforce who don’t sit at a desk. The result is a staggering 90% productivity gap between information workers and frontline teams. At Relay, our mission is to close this gap by building the Intelligent System of Action that helps frontline teams SOAR. We’re building tools that meet frontline workers where they are, capturing tribal knowledge, and turning communication into action. By leveraging our connected cloud ecosystem and AI, we empower these essential teams to communicate more effectively, work more safely, and operate more productively.

The products you will help define and deliver fall into two critical areas: customer-facing products designed to empower our frontline workers, and internal-facing systems that drive Relay's operational efficiency and business scalability. These internal products include systems like our contract management and billing platform (Cirrus) and the account management front-end (HQ), which primarily serve our Sales and Customer Success teams. Depending on business needs and your fit, the scope of this role may include dedicated focus on either customer-facing or internal-facing products, or a combination of both.

Job Overview:

As an Associate Product Manager (APM) at Relay, you will help define and deliver products that drive our business forward. You'll partner closely with engineering, and cross-functional stakeholders to ship features that delight customers and accelerate Relay's growth.

You will act as the crucial bridge between our engineering team and the rest of the business—translating customer needs, market signals, and stakeholder input into clear, well-framed problems for engineering to solve. This is a hands-on role designed for someone who thrives at the intersection of technology, customer empathy, and business impact. You'll have meaningful ownership from day one and will be encouraged to leverage AI and automation to push the boundaries of what our products can do. This role will be based full time in person in our Raleigh, NC headquarters.

Our Product Philosophy:

At Relay, Product Management is rarely about having all the answers; it is about having the most complete context, maintaining discipline, and acting as the steady hand that guides our teams forward. In this role, you will be expected to:

• Provide Context, Not Just Tasks: You will not simply hand over a list of stakeholder requests. You will deliver well-framed, clearly articulated problems to Engineering, ensuring they know not just what we are building, but the clear rationale behind why it matters right now.
• Own the Stakeholder Friction: When issues arise, you will absorb and resolve them. You will understand the technical constraints of your product area well enough to solve issues directly with stakeholders, rather than bringing raw, unfiltered issues to the engineering team.
• Be a Calming, Decisive Presence: You will act as a buffer against competing demands, ensuring you do not bring chaos, panic, or unnecessary urgency to engineering.
• Contribute to Global Optimization: You will synthesize business objectives and technical constraints and surface your recommendations to product leadership so they can globally optimize and prioritize across all engineering work streams, cutting through the organizational noise to determine the highest and best use of the team's time.

What You Will Do:

Product Strategy & Delivery

• Drive the roadmap for your product area, collaborating with Engineering to deliver viable, high-impact products and ensure timely, high-quality delivery.
• Write detailed user stories for both new features and product enhancements.
• Participate actively in sprint planning and stand-ups, ensuring clarity and momentum throughout the delivery process.

Customer & Stakeholder Engagement

• Develop a deep understanding of your users—whether external customers or internal teams—through interviews, data analysis, and direct engagement.
• Document, analyze, and prioritize feedback through structured discovery work and review of feedback channels.
• Represent the voice of the customer in sprint planning and product reviews to ensure that business and user goals remain aligned.
• Drive product adoption and enablement by developing clear release notes, training materials, and alignment sessions with go-to-market and customer-facing teams.

AI & Automation Integration

• Collaborate with our engineering team to fine tune models that harness our proprietary data sources and durable customer value.
• Proactively identify opportunities to leverage AI/ML to enhance our products, derive deeper insights, and unlock new value for users. 
• Design and implement strategies that automate manual workflows, allowing customers and internal teams to focus on the work that matters most.

What You Will Bring to This Role:

• 0–3 years of experience in Product Management, preferably within an enterprise software or SaaS environment.
• A Bachelor's degree in Business, Econ, Computer Science, or related technical or field.
• A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.
• Curiosity about emerging technologies: A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and automation space, and identifying how they can create new value for users.
• A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.
• A builder mindset and eagerness to roll up their sleeves and defeat inertia to create customer value
• Excellent communication and interpersonal skills, with the ability to build strong relationships across internal teams and stakeholders.

About us: Relay culture, benefits & perks:

Our culture hinges on Relayers getting LIT up in an environment that fosters learning, impact, and teamwork (LIT) where we can *CHASE* the best work in our lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what engaged team members can achieve together. Our ever-evolving list of benefits and perks means you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow and learn in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Ready to build something great with us? We can't wait to hear from you.

Join Us On-Site in Raleigh!

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Actively ship production code to the web products
• Work closely with your dedicated product team
• Participate in product discussions to shape the product roadmap
• Have the opportunity to work on new and exciting features that will impact millions of lives

An Ideal Candidate Should Have

• Experience. You've built and ship products that have scaled to thousands or millions of users
• Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs
• Tech Stack: Vanilla JS, ReactJS, Redux, Firebase, Typescript

What We Offer

• A fast-growing environment where you can help shape the culture
• An entrepreneurial crew that supports risk, intuition, and hustle
• A hands-off approach so you can focus and do your best work
• The opportunity to make an impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

The United States Based Salary range for this role is: 140,000-200,000 USD/Year + Bonus + Stock depending on experience

Think you’re a good fit for this job?                  

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace. 

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking new graduates who have a passion for technology and education. You will dive into our code base and immediately contribute to our three extremely impactful educational products and build new, innovative products. You can fine-tune your existing skills and learn new ones as you work on one of our many teams. You’ll be able to work with our Core Technology team in back-end engineering, Front-end group using cutting-edge technologies like React, Mobile team in implementing iOS and Android apps, or our Full-stack teams who seek engineers interested in doing it all.

We find it immensely satisfying to develop products that impact the lives of millions, and we are eager to have you join our team.

This position requires you to be in our Raleigh, NC, area office. H1B sponsorship is available for this position. #LI-EM1 

WHAT YOU'LL BE DOING

As a Software Engineer, you will build the back-end wiring, application logic, and UI that engage our users. You will find and use the best technologies to add features and create new products. You’ll be involved in all aspects of the development process – including design, coding, testing, debugging, and tuning. You will own your projects from start to end as they travel through our fast-paced development cycle. In addition to working with your fellow engineers, you’ll collaborate with other teams to design amazing products that meet the needs of our users, who are students and teachers all over the world.

TECHNOLOGY

Our server-side stack currently includes Linux, Apache, Java, Scala, Python, and Oracle. For our iOS app development, we use Swift. Our front-end code is written in JavaScript (including the React and D3 libraries, and ES6). Of course, the specific technologies and languages you use will vary by project and according to your own interests or specialization areas.

WHAT WE'RE LOOKING FOR

• Bachelor's or advanced degree in computer science or a related discipline
• Excellent programming skills
• Strong analytical-reasoning and problem-solving skills
• Ability to work both independently and with a wide variety of teams
• Knowledge of Unix, Python, Java, SQL, or JavaScript is a plus
• Passion for improving education through technology

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the talent to match.

The Integration Developer plays a critical role in our post-sales team by collaborating closely with Integration Consultants to design, develop, and implement customized integration solutions that address our clients' unique integration needs. This position requires a deep understanding of integration technologies, excellent teamwork, and technical expertise to ensure the successful delivery of integration projects.

What you’ll do:

• Work in partnership with Integration Consultants to understand client integration requirements and business processes.
• Collaboratively design, develop, and implement integration solutions that align with client objectives.
• Provide technical guidance and support to Integration Consultants and clients.
• Apply technical skills to provide expert integration advice on how to best utilize our Open REST APIs.
• Design and develop customized integration solutions, leveraging relevant APIs, connectors, and data transformation techniques.
• Work with the MaintainX Engineering and Product Team to prioritize and discuss customer integration requirements.
• Knowledge of Tech Stack components: TypeScript / NodeJS / React / ReactNative / and MySQL.
• Ensure the reliability, security, and performance of integration solutions through rigorous testing and quality assurance.
• Create and maintain detailed technical documentation, including technical specifications, code documentation, and progress reports.
• Communicate project status and technical details to both internal teams and clients.
• Assist in debugging and troubleshooting technical issues that may arise during the integration process.
• Provide ongoing technical support to clients, ensuring their integration projects run smoothly.
• Work in close coordination with cross-functional teams, including Integration Consultants, project management, and other relevant stakeholders, to ensure seamless project delivery.
• Participate in project planning, scoping, and timeline management.

About you:

• 3+ years experience in software development. This may include, but is not limited to, prior roles in solutions architecture, software engineering, or software development.
• Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or related field.
• An ability to understand how to organize and consolidate customers’ data in various formats and from various source applications. 
• Proficiency in programming languages (JavaScript), APIs, middleware platforms, and data transformation.
• Ability to translate business requirements into technical solutions.
• Detail and process-oriented, with the ability to manage projects spanning external and internal stakeholders.
• Strong problem-solving and debugging skills.
• Critical thinking mindset and scrappy enough to think on your feet for customers.
• Excellent written and verbal communication skills.
• Ability to adapt to evolving project requirements and effectively work in a team.

Bonus if you have:

• Experience with ERPs such as SAP, Oracle, JD Edwards, NetSuite, Microsoft Dynamics AX, Sage Intaact ,and other 3rd party integrations.
• Experience in the manufacturing industry.
• Knowledge of IoT Sensors, Historians, SCADA, PLCs and Industry 4.0 Technologies.
• Familiar with Integration Tools such as Workato, Tray.io, and/or Zapier. 

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A Work Culture where:
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

MaintainX est la plateforme la plus utilisée au monde en matière de gestion des actifs et d'intelligence du travail pour les environnements industriels et de première ligne, avec plus de 13 000 clients dont Duracell, Shell, Cintas et Brenntag. Nous avons levé 150 millions de dollars lors de notre série D, menée par Bessemer Venture Partners et Bain Capital Ventures, portant notre financement total à 254 millions de dollars, et évaluant l’entreprise à 2,5 milliards de dollars. Nous figurons également au prestigieux classement Forbes Cloud 100 2025, qui répertorie les 100 meilleures entreprises infonuagiques privées à l'échelle mondiale.

Le Développeur Senior d'Intégration joue un rôle essentiel dans notre équipe post-vente en collaborant étroitement avec les Consultants en Intégration pour concevoir, développer, diriger et mettre en œuvre des solutions d'intégration personnalisées répondant aux besoins d'intégration de nos clients. Ce poste nécessite une compréhension approfondie des technologies d'intégration (solutions iPaaS), des logiciels ERP et de fabrication, un excellent esprit d'équipe et une expertise technique pour assurer la réussite des projets d'intégration.

Ce que vous ferez :

• Travailler en partenariat avec les Consultants en Intégration pour comprendre les exigences d'intégration des clients et leurs processus métier.
• Concevoir, développer et mettre en œuvre collaborativement des solutions d'intégration alignées sur les objectifs des clients.
• Fournir des conseils et un soutien technique aux Consultants en Intégration, Développeurs d'Intégration et aux clients.
• Appliquer vos compétences techniques pour fournir des conseils d'intégration experts sur la meilleure utilisation de nos API REST ouvertes.
• Concevoir et développer des solutions d'intégration personnalisées pour des plateformes tierces complexes, en utilisant une combinaison de techniques d'intégration.
• Travailler avec l'équipe d'ingénierie et de produit de MaintainX pour aider à prioriser les exigences d'intégration des clients et créer des points de terminaison API pertinents.
• Assurer la fiabilité, la sécurité et les performances des solutions d'intégration grâce à des tests rigoureux et à l'assurance qualité.
• Guider les clients et leurs équipes informatiques à travers les intégrations logicielles sur site et basées sur le cloud.
• Créer et maintenir une documentation technique détaillée, y compris les spécifications techniques, la documentation du code et les rapports d'avancement.
• Communiquer le statut des projets et les détails techniques aux équipes internes et aux clients.
• Aider à déboguer et à résoudre les problèmes techniques qui peuvent survenir pendant le processus d'intégration.
• Fournir un soutien technique continu aux clients, en s'assurant que leurs projets d'intégration se déroulent sans heurts.
• Travailler en étroite coordination avec les équipes transversales, y compris les Consultants en Intégration, la gestion de projet et les autres parties prenantes pertinentes, pour assurer une livraison fluide des projets.
• Participer à la planification des projets, à la définition de la portée et à la gestion des délais.

À propos de vous :

• Plus de 4 ans d'expérience en développement logiciel, y compris, mais sans s'y limiter, des rôles antérieurs en architecture de solutions, ingénierie logicielle ou développement logiciel.
• Diplôme de baccalauréat en informatique, systèmes d'information de gestion, ingénierie ou domaine connexe.
• Capacité à comprendre comment organiser et consolider les données des clients dans divers formats et à partir de diverses applications sources.
• Maîtrise des langages de programmation (JavaScript), des API, des plateformes middleware et de la transformation des données.
• Connaissance des composants de la pile technologique : JavaScript / TypeScript / NodeJS / React / ReactNative / GraphQL et MySQL.
• Solide connaissance et expérience avec les plateformes ERP telles que SAP, Oracle, Microsoft, JD Edwards, Sage et d'autres plateformes tierces.
• Expérience avérée avec les outils d'intégration tels que Workato, Boomi, Tray.io et/ou Zapier.
• Solide expérience en développement et gestion d'API.
• Expérience du support des intégrations avec des systèmes sur site et basés sur le cloud.
• Connaissance de l'architecture réseau et des principes de sécurité.
• Capacité à traduire les exigences métier en solutions techniques.
• Orientation vers les détails et les processus, avec la capacité de gérer des projets impliquant des parties prenantes externes et internes.
• Solides compétences en résolution de problèmes et en débogage.
• Esprit critique et suffisamment débrouillard pour trouver des solutions rapidement pour les clients.
• Excellentes compétences en communication écrite et verbale.
• Capacité à s'adapter aux exigences de projet évolutives et à travailler efficacement en équipe.
• Expérience démontrée dans un environnement à rythme rapide.

Atouts supplémentaires :

• Expérience dans l'industrie manufacturière.
• Connaissance des capteurs IoT, des historiens, des SCADA, des PLC et des technologies de l'industrie 4.0.

Ce que nous offrons :

• Salaire compétitif et opportunités de participation au capital.
• Couverture santé, dentaire et vision.
• Programme d'inscription au 401(k) / RRSP.
• Politique de congés illimités.
• Une culture de travail où :
  • Vous travaillerez aux côtés de personnes à travers le monde qui reflètent les valeurs de MaintainX : Intelligent, Humble, Optimiste.
  • Nous croyons en la méritocratie, où les idées et les efforts sont publiquement célébrés.

À propos de nous :

Notre mission est de faciliter la vie des travailleurs de première ligne dans le monde entier en créant des logiciels qui répondent à leurs besoins et à leurs réalités. Notre produit change véritablement la vie des 80 % de la main-d'œuvre qui ne travaille pas derrière un bureau et a besoin de logiciels de niveau entreprise à portée de main.

MaintainX s'engage à créer un environnement diversifié. Tous les candidats qualifiés recevront une considération pour l'emploi sans égard à la race, la couleur, la religion, le genre, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou le statut de vétéran.

The Role

Akoya is seeking a Principal Software Engineer (Frontend) to lead the next generation of our user experiences and frontend architecture. This role is ideal for an experienced engineer who brings a high bar for design quality, a deep mastery of modern JavaScript and React, and the ability to drive technical strategy across complex products. You combine impeccable attention to detail with strong communication skills and a passion for building elegant, scalable, and intuitive user interfaces that directly empower our customers.

As a Principal Engineer, you will:

• Lead the design and implementation of Akoya’s core frontend architecture, setting standards for code quality, performance, accessibility, and maintainability.
• Drive the evolution and modernization of existing frontend systems, ensuring legacy components remain reliable while guiding their transition toward more scalable, performant, and maintainable patterns.
• Write clean, well-structured, and well-documented code in React, TypeScript/JavaScript, and modern frontend tooling.
• Partner closely with product managers, designers, and backend teams to define requirements, shape features, and deliver polished, high-quality user experiences.
• Debug and resolve complex production issues across the frontend stack, delivering reliable and resilient interfaces.
• Elevate the engineering organization via mentorship, architectural guidance, and code review, enabling teams to deliver at a high level.
• Champion frontend best practices—including performance optimization, component system design, and UX consistency—across the organization.

Qualifications

Not all applicants will have skills that match a job description exactly. Akoya values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or has not followed a traditional path, do not let that stop you from considering Akoya. We are always looking for people who will bring something new to the table!

Required Experience/skills

• 10+ years of professional frontend engineering experience, building and maintaining production web applications at scale.
• Expert-level proficiency in React and modern JavaScript/TypeScript, including state management patterns, hooks, component architecture, and performance tuning.
• Demonstrated experience designing large-scale, modular frontend systems (design systems, component libraries, multi-app architectures, microfrontends, etc.).
• Strong understanding of HTML5, CSS3, responsive design, accessibility standards (WCAG), and web performance best practices.
• Proven ability to lead technical projects autonomously, drive architectural decisions, and communicate complex concepts clearly.
• A strong sense of customer empathy and a track record of delivering intuitive, high-quality user experiences.
• Experience collaborating deeply with product, design, and backend teams to define and deliver cross-functional initiatives.

Preferred Experience/skills

• Experience with frontend build and performance tooling (Webpack, Vite, Babel).
• Background working with design systems or UI component libraries (e.g., Material UI), and partnering with design teams on UX strategy.
• Experience with testing frameworks (Jest, Testing Library, Cypress, Playwright).
• Familiarity with cloud-based environments, CI/CD pipelines, and production observability tools.
• Understanding of backend API design and integration patterns (REST, GraphQL).
• Experience operating within AWS or similar cloud environments.
• Experience with state management in React, such as React Context, custom hooks, or Redux/Redux Toolkit.

Akoya is an equal-opportunity employer.

This remote position is only available to individuals living in the greater Boston, MA, New York City, NY and Raleigh, NC areas. Candidates who do not live within these areas will not be considered for this role.

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Senior Account Executive who will thrive in a dynamic high-growth start-up environment. Relay has experienced exponential growth over the past several years, and the ability to operate effectively in a fast-paced (and often ambiguous) environment is a must. We are expanding our sales team to support this growth! We’re hiring for an experienced Senior Account Executive.  In this role, you'll be responsible for new customer acquisition and driving new revenue with a solution-oriented sales approach, utilizing a combination of inbound leads and greenfield prospecting into new accounts.  Long-term customer success is a key first principle for Relay, and you will work closely with Marketing, Business Development, Product and Operations to balance business and customer needs. This role requires an individual who thrives at relationship building (internal and external), who is detail-oriented and analytically minded, and who seeks to deeply understand our product and underlying technology.  

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry.  What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. 

This is a hybrid position and based in our Raleigh HQ - our core 'anchor' days as a business are onsite Monday, Wednesday, and Fridays in office.

Responsibilities (what you’ll do):

• Deeply understand Relay’s product offerings and industry trends in key verticals
• Guide potential customers of Relay through the sales process, turning leads into long-lasting partnerships by understanding their business and use cases, communicating with prospective customers in a professional and persuasive manner, conducting persuasive presentations and demos to small and large groups of customers/executives, overcoming objections and negotiating contracts, and maintaining a database of contact and opportunity information
• Build strong internal relationships (especially with Customer Success and Operations) to ensure our customers have a smooth onboarding experience and derive maximum value from Relay
• Gain proficiency with our CRM and the full sales tech stack
• Periodically travel to events to meet prospects, provide face to face product demos, and generate new pipeline
• Work with a close-knit team of talented sales experts who will challenge you and support you in your professional growth

Experience, qualifications and skills (what you’ll have):

• Looking for a minimum of 5+ years of Account Executive experience
• Enterprise/SaaS Sales experience is highly preferred
• High entrepreneurial spirit
• Creative thinker who can solve problems without being handed the solution
• Strong organizational skills and self-driven work ethic
• Excellent analytical and communication skills - you're able to provide clear and concise guidance through emails, over the phone, online meetings, and in-person
• Ability to handle ambiguous or challenging situations and drive to mutually agreeable outcomes
• Ability to thrive and react to changing business needs within a startup environment
• You are hungry and humble with a balance of confidence and relentlessly curiosity
• You are a hard worker with a strong sense of urgency
• You are a team player and FUN to work with!

About us: company, culture & perks:

First and foremost our culture hinges on learning, impact, and team where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.

The Relay Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays, Wednesdays, and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.

With a staggering 461% three-year revenue growth rate, Raleigh, NC-based Relay was recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 4 days per week in the company office (Monday - Friday). This role is anticipated to have travel requirements up to 20%.

Role Overview:

At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.

This team goes beyond maintaining current states; they drive significant value from existing sites and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers leverage Relay’s core value proposition and latest roadmap applications is essential for driving operational excellence.

Relay is at a transformative inflection point, and our Hospitality segment is the cornerstone of our enterprise growth strategy. As a CSM in this sector, you will manage a sophisticated book of business consisting of major hotel brands and management companies, requiring you to be an expert in hospitality operations and guest experience workflows. You will have the opportunity to define "what excellence looks like" at scale, ensuring these high-profile customers remain a vital part of our steep growth trajectory.

What you will do:

• Account Based Selling & Multi-threading:
  • Execute a "Bottoms-Up, Tops-Down" strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expansion across national hospitality brands and management companies.
  • Perform deep organizational mapping to ensure total coverage, engaging both property-level General Managers and regional/corporate-level stakeholders.
• Revenue Ownership (Retention & Expansion):
  
  • Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites.
• Strategic Value Realization & Book Management:
  
  • Use data to interpret health trends across your book and design customer engagements accordingly.
  • You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction.
• Cross-Functional Advocacy:
  • Serve as the "Voice of the Customer" internally by relaying property-level feedback and operational friction points to internal teams to ensure a seamless customer experience.
  • Partner with Support and Billing to ensure any escalations have timely resolution.

What You'll Have

• Experience: 3-5 years of experience in Customer Success, Account Management, or Sales. Proven track record of retention, expansion, and lead generation from your book of business.  
• Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.
• Self-Starter & Constant Learner: You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay.
• Data & Technical Curiosity: Technology is ever-changing; you can iterate and build from an informed perspective, drawing on a deep understanding of customer data and the role AI plays in enabling customer workstreams.
• Strategic Communication: Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy.
• Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s technical advantages over legacy radio incumbents.
• Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.

About us: Relay culture, benefits & perks:

First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role. 

Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week. 

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth's Research & Development (R&D) team is at the forefront of exploring and harnessing transformative technologies to define the next generation of communication experiences. We operate as a small, agile, and T-shaped group, diving deep into emerging areas like Artificial Intelligence and Machine Learning. We're seeking a highly motivated AI/ML Engineer to join this dynamic team in our Raleigh, NC headquarters.

You thrive in a collaborative, fast-paced environment where you can rapidly iterate on ideas and prototypes. You have a startup mentality, comfortable with ambiguity and driven by a relentless curiosity to explore, build, and learn. If you're passionate about applying cutting-edge AI/ML, especially Large Language Models (LLMs), to solve real-world problems and shape future products, this is the role for you. This position requires working full-time from our Raleigh office.

What You'll Do:

• Dive deep into the latest AI/ML research, particularly in the LLM space, identifying opportunities relevant to Bandwidth's domain.
• Design, build, and test proof-of-concepts and prototypes for novel AI-powered features and services.
• Implement and integrate AI/ML models, including those based on LLMs, into potential future Bandwidth offerings.
• Collaborate intensely within a small, cross-functional R&D team, sharing knowledge and contributing to a T-shaped skill set.
• Experiment with various AI techniques, including advanced prompting strategies, Retrieval-Augmented Generation (RAG), and potentially agentic systems.
• Stay constantly updated on the rapidly evolving AI landscape, evaluating new tools, models, and methodologies.
• Leverage LLM-powered IDEs and development tools (like GitHub Copilot, Cursor, etc.) to accelerate the innovation cycle.
• Clearly articulate and present research findings, experiment results, and prototype demonstrations to technical and non-technical stakeholders.

What You Need:

• Bachelor’s degree in Computer Science, AI, ML, or a related technical field, or equivalent practical experience.
• Demonstrable expertise and hands-on experience in Artificial Intelligence and Machine Learning, with deep knowledge in at least one specific AI domain (e.g., NLP, LLMs, Speech Recognition).
• Proven experience (typically 3+ years) designing, building, and evaluating AI/ML models and systems.
• Strong programming skills, particularly in Python and familiarity with common ML libraries/frameworks (e.g., PyTorch, TensorFlow, scikit-learn, Hugging Face).
• Solid understanding and practical experience with Large Language Models (LLMs) and associated concepts, including Retrieval-Augmented Generation (RAG) and various prompting techniques (e.g., Zero-shot, Few-shot, Chain of Thought).
• Experience implementing services or applications built on top of foundational LLMs (via APIs or open-source models).
• Proven ability to thrive in a small, highly collaborative team environment with an urgent, results-oriented culture. Significant experience in startups or similar fast-moving, resource-constrained organizations is highly desirable.
• A relentless curiosity and passion for exploring new technologies and techniques in the AI/ML space.
• Experience using LLM-powered IDEs or coding assistants.
• Excellent problem-solving skills and the ability to navigate ambiguity.
• Must be able to work full-time from the Bandwidth headquarters in Raleigh, NC.

Bonus Points:

• Master’s degree or PhD in Computer Science, AI, ML, or a related field.
• Experience with LLM training, fine-tuning (e.g., LoRa), and/or developing custom evaluation benchmarks.
• Familiarity with advanced AI architectures and concepts such as agentic systems (e.g., ReAct), multi-modal models, Mixture of Experts (MoE), or LLM tooling/external capabilities.
• Experience with MLOps practices and cloud-based ML platforms (e.g., AWS SageMaker, Azure ML, Google AI Platform).
• Familiarity with AI Developer and Agentic Frameworks (e.g., OpenAI, LangChain, CrewAI, Autogen)
• Experience contributing to AI/ML research, publications, or open-source projects.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

It is an incredibly exciting time to be joining Relay, given we've recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

Why Join Relay?

• A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500 and a dozen of the Fortune 100.
• High Value, High Impact: With 47% of our revenue coming from $100K+ ARR customers and a 135% Net Revenue Retention (NRR), you will be joining a company rooted in value creation.
• Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, which has seen 500% YoY growth.
• World-Class Leadership: Our already stellar C-suite has been bolstered by leaders to help us scale toward our next major milestones.
• The Relay Culture: Work from our amenity-rich Raleigh campus (fitness center, sports courts) with 100% paid health insurance and a team dedicated to "Best Work In My Life" (BWIML).

If you're passionate about technology, driven to make a difference and align your work to a bigger mission, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 4 days per week in the company office (Monday - Friday).  This role is anticipated to have travel requirements up to 20%. 

Role Overview:

At Relay, our Customer Success Managers (Industrial) are a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector. This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Enterprise Multi-Site accounts. Reporting directly to the Director of Industrial Customer Success, you will focus on value realization, account-based expansion, driving site level success that unlocks growth within an Enterprise.

This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to 'farm' accounts, and develop multi-threaded relationships from frontline teams to corporate offices, and identify expansion opportunities that fuel our growth targets. You will own the post-onboarding journey, ensuring every industrial customer utilizes Relay in driving operational leverage in their businesses.

Relay is at a transformative inflection point, moving from a product-centric communications business to a platform-centric AI leader for the industrial frontline. As a CSM in our Industrial sector, you are at the tip of the spear for this evolution. You will have the opportunity to define "what good looks like" in sectors like steel recycling, automotive manufacturing, and logistics. This role offers high visibility, a direct path to influencing our GTM strategy, and the chance to own a significant piece of our steep growth trajectory.

What you will do:

• Revenue Ownership (Retention & Expansion): Own the net-revenue growth of your portfolio. You are responsible for minimizing contraction, driving user expansion, feature upsells, and hardware refreshes within your existing sites.
• Strategic Account Mapping & Multi-threading: Identify and build champions across departments, sites, and corporate functions. You will perform deep organizational mapping to ensure total coverage, engaging both site operating leaders and executive decision-makers.
• Account-Based Motion Partnership: Partner closely with Sales counterparts to execute a "Bottoms-Up, Tops-Down" strategy. Use your site-level successes to expand corporate-level partnerships that accelerate logo velocity across regional and national footprints.
• Strategic Value Realization & Book Management:  Use data to interpret health trends across your book and design customer engagements accordingly.  You are responsible for customers deriving maximum value from Relay ensuring site level success while progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction you lead.
• Cross-Functional Advocacy: Serve as the "Voice of the Industrial Customer" internally. Partner with Product, Marketing and Sales as we refine our product offerings for the industrial frontline, including implementation of new hardware, deploying new features, and leading initial upsell motions within your book of business. Partner with Support and Billing, ensuring any escalations have timely resolution for your customers.

What You'll Have

• Experience: 5+ years of experience in Customer Success, Account Management, or Sales. Proven track record of managing complex, multi-site B2B accounts with account-based motion growth, preferably within the Industrial, Manufacturing, or Logistics sectors.
• Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win:win outcomes with customers. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.
• Self-Starter & Constant Learner: You have an entrepreneurial spirit, and aim to deeply understand the market and customers in your command enabling more effective account strategies and leading customers to achieve their goals with Relay.
• Data & Technical Curiosity: Technology is ever changing and this leader can iterate and build from an informed point of view both in deep understanding of customer data as well as the role AI and technology continue to play in enabling your customers and your own workstreams.
• Strategic Communication: Ability to frame complex risks and opportunities with customers and internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy to keep stakeholders focused on outcomes.
• Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay’s technical advantages over legacy radio incumbents and modern competitors.
• Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one.

About us: Relay culture, benefits & perks:

First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role. 

Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office.

Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week. 

At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.