DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 #LI-DNI

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: English is required as we serve customers throughout Canada from our Montreal location, and a significant majority of business is conducted in English; however, wherever possible, we will support the employee's right to work in French. French proficiency is a strong plus. 

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

#LI-HYBRID #LI-AP1 #LI-DNI

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: Fluency in English is required; French proficiency is a strong plus.

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000

Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-HYBRID #LI-AP1 #LI-DNI

DIRECTOR, CUSTOMER MARKETING  

This candidate can reside in the following office locations to fill this position: 

New York, NY - US
Pittsburgh, PA - US
Montreal - Canada
Massy - France

Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. 

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. 

Learn more at www.ivalua.com. Follow us on LinkedIn 

THE OPPORTUNITY

CONTEXT: 

Ivalua is seeking a strategic and visionary Director, Customer Marketing responsible for shaping how we engage, enable, and expand relationships with our global enterprise customers. In this role, you will drive the overall customer marketing strategy—from onboarding and retention to advocacy and expansion.

ROLE: 

You will architect the content and engagement strategy that connects customers across every stage of the journey: evaluation, onboarding, education, advocacy, and long-term partnership. Working closely with Product Marketing, R&D, Sales, and Customer Success organizations, you will drive platform adoption and satisfaction across a thriving community of users around the world.

WHAT YOU WILL DO WITH US 

Enterprise Lifecycle Marketing & Expansion

• Drive Growth & Retention: Build and lead enterprise-focused lifecycle marketing programs that deepen engagement, drive advanced platform adoption, and accelerate expansion within top global accounts.
• Cross-Functional Collaboration: Partner with Customer Success, Sales, and Product Marketing, R&D teams to identify customer growth opportunities and deliver coordinated go-to-market motions across renewal, upsell, and cross-sell stages.
• Segmentation Strategy: Develop segmentation and journey frameworks for executive, business, and practitioner personas, ensuring tailored messaging and experiences throughout the customer lifecycle.
• Data-Driven Insights: Leverage data and insights to measure health, engagement, and expansion readiness across accounts. Mine market insights to inform strategic marketing decisions and stay ahead of industry trends.

Customer Advocacy & Content Strategy

• Build Champions: Spearhead customer advocacy initiatives aligned to product and solution narratives that amplify our customers' success and foster brand loyalty. You will deliver the requisite case studies, video stories, analyst references, and speaking opportunities needed to drive our next wave of growth.
• Strategic Content: Define and execute a customer content strategy that aligns with enterprise adoption journeys—including success stories, executive narratives, and best-practice thought leadership.
• Global Storytelling: Partner with Corporate Communications and Brand to elevate customer storytelling that showcases innovation and measurable outcomes achieved with Ivalua.
• Executive Programs: Build ongoing executive engagement programs, including roundtables, innovation councils, and strategic listening forums, to inform product direction and strengthen executive alignment.

Events & Community

• Event Strategy: Own the customer event strategy for enterprise audiences—driving participation in flagship experiences (such as Ivalua NOW), regional executive summits, and customer innovation sessions.
• Community Building: Influence and help to shape our customer community events as well as our online community, ensuring a consistent voice of the customer is woven through marketing, sales, and product storytelling.

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Experience: 10+ years of B2B marketing experience, including 5+ years in customer, enterprise, or lifecycle marketing leadership.
• Advocacy Expert: Proven track record of building world-class customer advocacy programs and executive-level engagement programs that drive measurable business impact.
• SaaS Knowledge: Deep understanding of enterprise customer journeys, particularly in SaaS, Procurement, or Supply Chain technology environments.
• Content & Storytelling: Strong background in content strategy, storytelling, and event design for senior audiences.
• Collaboration: Excellent cross-functional leadership skills, with experience collaborating closely with Sales, Customer Success, Product, and Communications teams.
• Global Mindset: Ability to work effectively across different time zones and cultures (US and EMEA).
• Language Skills: Fluency in English is required; French proficiency is a strong plus.

Soft Skills:

• Passion: A passion for elevating the customer experience at every touchpoint.
• Strategic Translation: The ability to engage with executives and translate strategic customer insights into business action.
• Technical Sensibility: You don’t necessarily have a deep technical background, but you love experimenting with new tools and have a personal interest in how AI and innovation drive business value.
• Balance: A balance of creative vision and operational discipline—with a focus on measurable impact, relationship depth, and customer lifetime value.
• Ambiguity: Comfort with breaking new ground on processes and principles in a fast-growing environment.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today! 

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you! 

Our recruitment process is designed to assess your competencies through a series of personalized interviews with internal stakeholders relevant to the role. 

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work.
• Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua):

Powered by People - Powered by You!

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

Ivalua’s core values include a priority on Care & Grow People. We take matters like pay equity very seriously and strive to reward our employees appropriately and fairly for their talents. The compensation range for this position is based upon careful and continual market compensation research. In addition to location, compensation may also vary based upon job-related knowledge, skills, and experience.

Title: Director, Customer Marketing
Base range minimum: $112,000
Base range maximum: $168,000

Additional compensation/rewards: Ivalua offers an annual target bonus for this position conditional on individual and company performance. Other compensation factors may also be considered. Ivalua also offers exceptional benefits including medical, dental, vision, retirement (with company match), and much more.

#LI-HYBRID #LI-AP1 #LI-DNI

About the Role:

The Labeling team delivers algorithms, tools and infrastructure to provide data labels that can be used by Perception, Motion Planning, and other ML teams for training and evaluation. They work closely with manual labeling efforts and infrastructure teams to create a data centric ecosystem needed to develop real time, safety critical ML models for autonomous driving. 

We are looking for a Labeling Analyst to review and ensure a high quality of labels delivered to our Autonomy teams. The job entails operating internal and third party tools to visualize labels and checking if they meet our quality and labeling standards. The Labeling Analyst will also collaborate across operational and technical teams to identify and correct issues and support other labeling related tasks as needed.

Responsibilities:

• Review labels using internal and third party tooling to identify defects, mis-labeled or unlabeled items.
• Perform high-precision mapping and spatial data annotation activities crucial for autonomous vehicle navigation, utilizing proprietary tooling.
• Update issue trackers based on defects found, summarize findings and write reports.
• Follow up with internal and third party partners to resolve quality issues.
• Participate in defining requirements for, testing, and creating user documentation for internal label editing and review tooling.
• Help with other tasks such as selecting suitable logs for labeling and generating analytics on the QA process.
• Partner with engineering teams to define requirements for, test, and create user documentation for new proprietary labeling and mapping tools.

Qualifications: 

• Computer literacy and operate web based tools.
• Ability to work with Google docs, spreadsheets, write summary reports and aggregate statistics using Google Sheets.
• Ability to take high level acceptance criteria guidance and follow it to execute on label review.
• Ability to work in a highly collaborative, team environment across a variety of functional domains, both operational and technical.

Latitude AI (lat.ai) develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to making a real, positive impact on the driving experience for millions of people. 

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

The Data Services Operations team plays a crucial role in delivering data and analysis that supports development of autonomous systems and features essential for a great ADAS driving experience. Within Data Services Operations, the GIS Services organization at Latitude is the operational backbone and spatial intelligence engine driving our system and its complex relationship with the world and our customers. We go beyond traditional High Definition (HD) map production to build, scale, and operationalize a GIS ecosystem capable of supporting a highly accurate and up-to-date ADAS driving network.

Within this organization, the GIS Platform Team is tasked with building, scaling, and maintaining the robust technological infrastructure that empowers all Latitude stakeholders to easily access, visualize, and exploit spatial data. We are looking for a highly skilled GIS Solutions Analyst (Front-End Support) to lead web application development, design intuitive cartographic templates, and build a seamless "one-stop shop" portal critical to reliable spatial data integration, analysis, and self-service capabilities across the Latitude AI enterprise.

What you’ll do: 

• Infrastructure & Database Management: Develop, optimize, and maintain enterprise spatial databases (specifically Postgres/PostGIS), including schema design, indexing strategies, and performance tuning for high-volume mapping data.
• Performant Geoprocessing: Design, build, and deploy custom Python geoprocessing tools and services that support high delivery velocity, complex vehicle mission routing, and self-service web applications across Latitude.
• Esri Enterprise Administration: Extend the functionality of Esri Enterprise GIS systems by implementing custom data feeds, managing server environments, and ensuring high availability.
• System Optimization: Monitor system performance, troubleshoot storage or network bottlenecks, and proactively implement infrastructure optimizations to support the at-scale global operations.
• Integration & Automation: Implement and maintain CI/CD pipelines and source control practices for geospatial tools, services, and infrastructure deployments.
• Cross-Functional Collaboration: Work closely with the Front-End Solutions Analyst, Operations stakeholders, Spatial Data & Analytics Teams, and Map Engineering to align backend geospatial architecture with business, operational, and delivery needs.
• Best Practices: Establish, document, and promote industry best practices for geospatial data engineering, system design, and backend deployment.

What you'll need to succeed:

• Associate or Bachelor’s Degree preferred.
• Proven experience building, deploying, and tuning relational and spatial databases, with deep proficiency in PostgreSQL and PostGIS.
• Exceptional skills in Python and SQL, specifically for backend geospatial data manipulation, automation, and API development (e.g., ArcPy, GeoPandas, SQLAlchemy).
• Hands-on experience deploying, maintaining, and scaling Esri Enterprise Architecture (Portal, Server, Data Store, Image Server).
• Proficiency in GIS software such as ArcGIS, QGIS, or similar.
• Familiarity with CI/CD workflows, version control (Git), and modern software development lifecycle practices.
• Strong analytical and problem-solving skills with a laser focus on system performance, backend reliability, and infrastructure optimization.
• Excellent communication and teamwork abilities

Nice to have:

• Experience with cloud infrastructure platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes) for GIS deployments
• Experience designing and scaling raster services, including modern formats (e.g., Cloud Optimized GeoTIFFs [COG], SpatioTemporal Asset Catalogs [STAC]), and enterprise image service delivery (e.g., Esri Image Server) to support high-volume Imagery Based Production (IBP).
• Experience taking nascent, ground-up GIS backend systems and evolving them into mature, highly performant enterprise architectures.
• Experience with Cloud Data Warehouse platforms such as Big Query or Snowflake.
• Familiarity with high-frequency spatial event data management and streaming architectures. Experience utilizing Elastic-stack technologies (Elasticsearch, OpenSearch) or message brokers (e.g., Apache Kafka) to synchronize real-time vehicle fleet telemetry and rapid map updates at scale.
• Familiarity with open-source GIS server technologies (e.g., GeoServer).
• Previous experience working in an autonomous vehicle (AV), ADAS, or high-definition (HD) mapping environment.

What we offer you:

• Competitive compensation packages
• High-quality individual and family medical, dental, and vision insurance
• Health savings account with available employer match
• Employer-matched 401(k) retirement plan with immediate vesting
• Employer-paid group term life insurance and the option to elect voluntary life insurance
• Paid parental leave
• Paid medical leave
• Unlimited vacation
• 15 paid holidays
• Daily lunches, snacks, and beverages available in all office locations
• Pre-tax spending accounts for healthcare and dependent care expenses
• Pre-tax commuter benefits
• Monthly wellness stipend
• Adoption/Surrogacy support program
• Backup child and elder care program
• Professional development reimbursement
• Employee assistance program
• Discounted programs that include legal services, identity theft protection, pet insurance, and more
• Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

Candidates for positions with Latitude AI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

About the Role:

Triage is a critical operational process used in the development of autonomous vehicles to better understand system performance and identify suboptimal behavior. As a Triage Analyst, you will collaborate with Autonomy and Operations teams in reviewing events of interest, collected from real world driving as well as from simulation, and annotating them with contextual information guided by Stack’s Triage Policy & Guidelines. You will use data visualization tools to annotate events, and categorize them by issue type & priority, per our Triage Policy. Additionally you will assemble and present performance reports on our self-driving system, using Triage data. This role requires the ability to process detailed guideline documentation and utilize various review tools including video, textual, and numerical data to accurately categorize AV events. Experience with 2D/3D visualization tooling, as well as GSuite (Sheets, Docs, Slides) or equivalent is beneficial.

Responsibilities:

• Collaborate with Autonomy and Operations teams to review and annotate events of interest from real-world driving and simulation.
• Annotate events with contextual information, adhering to Stack's Triage Policy & Guidelines.
• Utilize data visualization tools to categorize events by issue type and priority.
• Process detailed guideline documentation and use various review tools (video, textual, numerical data) to accurately categorize AV events.
• Assemble and present performance reports on the self-driving system using Triage data.

Qualifications:

• Strong analytical skills including the ability to understand extensive operational guidelines and apply them to an operational workflow.
• Demonstrated experience working effectively within a team environment in an operational capacity.
• Experience working with data to generate quantitative and qualitative reporting.
• Strong communication skills and the ability to convey complex information in a succinct and effective manner.
• Significant experience working with GSuite type products (Sheets, Docs, Slides).
• Experience as a Triage or Annotation / Labeling Analyst for an AV or Robotics company is preferred.
  

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

We are seeking a hands-on, execution-focused Senior Materials Analyst to partner closely with our Operations Program Managers in driving material readiness for complex hardware builds in an automotive/technology manufacturing environment. This role is ideal for a supply chain professional who thrives in the details of material planning and data accuracy, while also bringing the analytical horsepower to uncover trends, pinpoint root causes, and recommend process improvements.

You will be the primary analyst and materials owner supporting our OPMs — ensuring that short-term material health is visible, accurate, and acted upon, enabling programs to stay on track. This position demands expertise in ERP/MRP execution, data analysis, and cross-functional collaboration, with an ability to navigate fast-paced and dynamic build schedules.

In this role, you will

• Own short-term material health for assigned programs, ensuring accuracy in ERP and flagging shortages, late POs, or at-risk parts for action by OPMs and Procurement.
• Maintain and continuously improve material readiness dashboards and trackers using dashboarding tools or spreadsheets.
• Partner with OPMs to consolidate and validate data for build readiness reviews, material risk assessments, and leadership updates.
• Execute regular BOM scrub and alignment activities, ensuring ERP data integrity (quantities, lead times, allocations).
• Analyze material availability vs. program demand, highlight gaps, and prepare actionable recovery plans.
• Manage and track engineering change impacts on material requirements, collaborating with OPMs to ensure smooth transitions.
• Drive recurring operational cadences (weekly readiness reviews, inventory checks, and allocation updates).
• Utilize JIRA and Monday to track and follow through on open issues, ensuring closure and accurate status reporting.
• Support scenario planning by running “what-if” analyses on material availability and demand shifts.
• Partner with OPMs on executive and customer-facing reporting, ensuring data is clean, accurate, and presentation-ready.
• Identify data or process gaps and propose solutions to improve planning accuracy and efficiency.

 Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, or related field.
• 3+ years in materials planning, supply planning, or production control within automotive, aerospace, or complex hardware manufacturing.
• Strong ERP/MRP (Netsuite, SAP, Plex etc) experience with a proven track record of data accuracy and system execution.
• Advanced skills in Excel, Mode, and/or Power BI for data analysis and dashboarding.
• High attention to detail and ability to manage large, complex data sets without losing sight of key priorities.
• Comfortable in an 80% execution / 20% strategy role - thrives on solving daily material availability challenges while contributing to process improvements.
• Strong communication skills for collaborating with cross-functional teams, especially Operations Program Managers, Procurement, and Production Planning.
• Ability to work in a fast-paced, changing environment with competing priorities.
• APICS/ASCM or similar certification is a plus.

 Desirable Qualifications

• Experience in the Automotive, Aerospace, or Robotics industries.
• Proficiency in visualization tools (Tableau, Power BI) and SQL.
• Knowledge of Six Sigma or Lean methodologies as applied to warehouse and repair operations

The base salary range for this position is $72,000 - $104,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-JM3

#Associate

Latitude AI (lat.ai) develops automated driving technologies, including L3, for Ford vehicles at scale. We’re driven by the opportunity to reimagine what it’s like to drive and make travel safer, less stressful, and more enjoyable for everyone.

When you join the Latitude team, you’ll work alongside leading experts across machine learning and robotics, cloud platforms, mapping, sensors and compute systems, test operations, systems and safety engineering – all dedicated to making a real, positive impact on the driving experience for millions of people. 

As a Ford Motor Company subsidiary, we operate independently to develop automated driving technology at the speed of a technology startup. Latitude is headquartered in Pittsburgh with engineering centers in Dearborn, Mich., and Palo Alto, Calif.

Meet the team:

The People Team at Latitude is a comprehensive unit supporting the entire employee lifecycle—from recruitment and onboarding to total rewards, performance management, and specialized HR operations. We are looking for a Sr. People Operations Analyst to serve as the technical backbone of our People Technology ecosystem. 

As a subject matter expert in HR Technology, you will lead the evolution of our core platforms: Workday (HRIS), Greenhouse (ATS), and Lattice (People Success). We are seeking a technical Workday power-user who is passionate about driving operational efficiency, scaling systems for growth, and translating complex business needs into elegant technical solutions. In this role, you won't just maintain systems; you will architect the future of Latitude’s HR technology landscape.

What you’ll do: 

• System Strategy & Implementation: Lead the end-to-end lifecycle of HR technology projects, from initial requirements gathering and configuration to testing, deployment, and post-launch optimization
• Module Expansion: Provide technical leadership for the implementation of new HR modules and the integration of emerging tools into the existing ecosystem
• Lifecycle Events: Drive the technical configuration and execution of critical annual cycles, including Open Enrollment, Performance Management, and Compensation, ensuring a seamless experience for employees and administrators
• Process Optimization: Continuously audit and enhance current People Team workflows, identifying opportunities to automate manual tasks and eliminate friction
• Troubleshooting & Support: Serve as the primary technical lead for troubleshooting complex system issues and managing integrations, partnering closely with IT to resolve escalated access or data errors
• Advanced Analytics & Data Integrity: Architect advanced reports and dashboards to provide leadership with actionable insights into workforce trends and organization health, ensuring data flow remains accurate, secure, and compliant
• Standardization & Documentation: Author and maintain comprehensive technical documentation, standard operating procedures (SOPs), and detailed user guides to ensure operational consistency and data integrity across all HR platforms
• Training & User Enablement: Facilitate live, hands-on training sessions and workshops for employees, managers, and the People Team to drive system adoption and self-service proficiency across the organization

What you'll need to succeed:

• Educational Background: Bachelor’s degree in Human Resources, Information Systems, Business Administration, or a related field
• Technical Expertise: 4+ years of HRIS experience, including at least 2 years of hands-on Workday configuration and administration
• Project Leadership: Proven track record of leading cross-functional HR technology projects and system implementations from inception to completion
• Analytical Problem-Solving: Strong ability to troubleshoot complex technical issues, escalate appropriately, and provide data-driven solutions
• Communication & Influence: Ability to translate complex technical concepts for non-technical stakeholders and collaborate effectively across the People and IT teams
• Data Integrity & Discretion: Exceptional attention to detail and a high degree of discretion when handling sensitive or confidential employee information
• Professionalism: A solution-oriented mindset with a commitment to operational excellence and team collaboration

Nice to have: 

• Platform Familiarity: Prior experience administering or integrating Greenhouse (ATS) and Lattice (People Success Platform)
• Industry Context: Previous experience within the technology sector or a similar corporate environment
• Advanced Reporting: Experience building complex calculated fields and custom reports within Workday

What we offer you:

• Competitive compensation packages
• High-quality individual and family medical, dental, and vision insurance
• Health savings account with available employer match
• Employer-matched 401(k) retirement plan with immediate vesting
• Employer-paid group term life insurance and the option to elect voluntary life insurance
• Paid parental leave
• Paid medical leave
• Unlimited vacation
• 15 paid holidays
• Daily lunches, snacks, and beverages available in all office locations
• Pre-tax spending accounts for healthcare and dependent care expenses
• Pre-tax commuter benefits
• Monthly wellness stipend
• Adoption/Surrogacy support program
• Backup child and elder care program
• Professional development reimbursement
• Employee assistance program
• Discounted programs that include legal services, identity theft protection, pet insurance, and more
• Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Learn more about Latitude’s team, mission and career opportunities at lat.ai!

Candidates for positions with Latitude AI must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. 

The Supply Chain Operations team at Aurora is looking for a Service & Spares Material Planning Analyst to ensure maximum fleet uptime through strategic inventory management and repair operations. This role is the bridge between hardware reliability and field execution. You will be responsible for managing the end-to-end lifecycle of Aurora hardware - from forecasting spare part needs and designing distribution networks to managing the "reverse logistics" of reworks and repairs. Your goal is to balance high hardware availability with optimized inventory costs to keep our fleet moving.

In this role, you will

• Develop and execute demand forecasts for spare parts to ensure high fleet uptime while minimizing excess inventory carrying costs.
• Support the design of the service network to determine optimal stocking locations (forward-stocking locations vs. central hubs) based on fleet density and lead times.
• Manage the flow of "core" returns; track damaged hardware from the field through the repair/refurbishment cycle and back into usable stock.
• Build and maintain dashboards to track Key Performance Indicators (KPIs) such as Part Availability Rate, Mean Time to Repair (MTTR), and Inventory Turns.
• Partner with Field Service Engineering and Reliability teams to adjust stocking levels based on real-world hardware failure rates and engineering change orders.
• Work with procurement to ensure service POs align with fleet expansion plans and historical consumption data.
• Reconcile inventory discrepancies within ERP/MRP systems to ensure "Clear to Service" (CTS) visibility is 100% accurate across all field locations.
• Identify bottlenecks in the return-to-vendor (RTV) process and implement automated workflows for tracking serialized hardware.

 Required Qualifications

• Bachelor’s degree in Supply Chain Management, Business, or a related field.
• 3+ years in supply chain or operations, with a specific focus on service parts, aftermarket support, or reverse logistics.
• Strong ERP/MRP experience (e.g., NetSuite, SAP, Oracle) with a proven track record of managing serialized inventory and repair orders.
• Advanced Excel, Mode, and/or Power BI skills; ability to manage large datasets to identify "bad actor" parts or logistics bottlenecks.
• Thrives in an 80% execution / 20% strategy role—you enjoy solving the daily puzzle of getting a part to a downed vehicle while suggesting ways to automate that process for the future.
• Ability to collaborate with Supply Chain Managers, Field Technicians, and global Procurement teams.
• Ability to work in a fast-paced environment where fleet priorities can shift daily.

 Desirable Qualifications

• Experience in the Automotive, Aerospace, or Robotics industries.
• Proficiency in visualization tools (Tableau, Power BI) and SQL.
• Knowledge of Six Sigma or Lean methodologies as applied to warehouse and repair operations.

The base salary range for this position is $72,000 - $116,000 per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.

#LI-JM3

#Associate

The Opportunity

The Patient Services Operations team is central in advancing our mission to provide affordable care and deliver exceptional patient experience. We are seeking a Workforce Management Real-Time Analyst to join our Operational Excellence team. This individual will be responsible for monitoring real-time performance across the contact center and pharmacy operations, ensuring service levels are met through proactive staffing adjustments and data-driven decision-making.

This is an ideal opportunity for a seasoned WFM Analyst that is highly analytical, detail-oriented, and thrives in a fast-paced environment. The role requires strong problem-solving skills, adaptability, and the ability to make quick, informed decisions that impact both patient experience and operational efficiency.

Responsibilities

• Monitor real-time contact center and pharmacy performance using Assembled, LivePerson, RxOs and Amazon Connect. This includes service levels, queue volumes, and agent adherence.
• Identify and communicate intra-day staffing gaps, risks, and opportunities to operations leadership.
• Execute real-time adjustments such as queue reassignments, break/lunch changes, overtime, or voluntary time off (VTO) to optimize staffing levels.
• Partner closely with Scheduling, Forecasting, and Operations teams to ensure alignment between planned and actual staffing needs.
• Maintain real-time tracking reports and dashboards to provide visibility into performance metrics and operational health.
• Escalate system outages, unexpected volume spikes, or staffing challenges and recommend mitigation strategies.
• Ensure adherence to schedules and communicate adherence concerns to leadership in a timely manner.
• Document real-time processes, playbooks, and best practices for consistent execution.
• Support continuous improvement efforts by identifying trends and recommending process or workflow enhancements.
• Participate in daily and weekly operational reviews to provide insights on performance drivers and variances.

Qualifications

• Experience with WFM tools such as Assembled (preferred) or similar platforms.
• Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Python, or data visualization tools (e.g., Tableau) is a plus.
• Excellent written and verbal communication skills; ability to clearly communicate real-time insights and recommendations to stakeholders.
• Ability to multitask, prioritize, and make quick decisions in a fast-paced, high-pressure environment.
• Detail-oriented, proactive, and highly adaptable with a strong sense of ownership.

Location/ Hours

• On-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
• Full time position (40hrs/week), hourly, Monday- Friday 1 pm - 9 PM EST and Saturday's 9 AM - 5 PM EST 
• Training is from10 AM -6 PM Monday-Friday (first month)

#blinkindeed

The Role: Operational Excellence Manager (Pharmacy Operations)

The Operational Excellence Manager (Pharmacy Operations) is part of Blink’s Patient Services Operations team, which leads our mission to make prescriptions more affordable and deliver the best patient experience. Reporting under the Operational Excellence umbrella, this role drives process improvement, standardization, and efficiency across Hub Pharmacy Operations. You’ll partner cross-functionally with Patient Services Operations, Product & Engineering and Data to identify inefficiencies, streamline workflows, and execute initiatives that enhance scalability, quality, and patient impact. The ideal candidate is both a strategic thinker and hands-on executor, skilled at translating operational needs into scalable processes, tools, and data-driven insights.

This will be an on-site position based within our Pittsburgh, PA office.

Responsibilities

• Process Improvement & Operational Design: Drive initiatives that improve pharmacy operational efficiency, quality, and scalability. Identify bottlenecks, redundancies, and automation opportunities. Document end-to-end workflows and partner with Product and Engineering to implement process enhancements into the product platform. 
• Project Execution & Cross-Functional Collaboration: Lead cross-functional initiatives from concept through delivery, ensuring timely execution and alignment with organizational goals. Translate business needs into actionable plans and support the rollout of new workflows, offerings, and features. Build consensus, track progress, and maintain clear communication across teams.
• Analytics & Reporting: Use data to guide decisions and measure the impact of operational initiatives. Develop key performance metrics, analyze trends, and conduct root-cause analysis on performance gaps. Collaborate with the team analyst to build dashboards and share insights that drive continuous improvement.
• Operational Excellence: Foster a culture of operational excellence through standardized documentation, clear metrics, and continuous improvement. Define and demonstrate what “good” looks like, driving adoption of best practices across Pharmacy Operations.

Must-Have Qualifications

• Experience: 5+ years in pharmacy operations, healthcare operations, or process improvement; experience leading cross-functional initiatives in a high-growth or healthcare environment preferred.
• Project Management: Proven ability to plan and execute multiple initiatives from concept to completion, managing timelines, deliverables, and stakeholder alignment.
• Analytical Skills: Strong ability to interpret data, identify trends, and translate insights into actionable process improvements; experience with Google Sheets, SQL, and/or BI tools.
• Process Improvement: Familiarity with Lean, Six Sigma, or other continuous improvement methodologies; skilled at documenting workflows and standardizing processes.
• Technical Fluency: Proficiency with Google Workspace tools (Sheets, Slides, App Script) and comfort with light technical solutioning or automation.
• Communication & Collaboration: Excellent written and verbal communication skills with the ability to influence and align cross-functional teams.
• Adaptability: Thrives in a dynamic, fast-paced environment with shifting priorities; able to balance strategic thinking with hands-on execution.
• Mission-Oriented: Motivated by Blink’s mission to improve medication access and passionate about delivering scalable, data-driven operational solutions.