Job Title: IT Support Officer

Term: Part-time, Temporary (20 hours/week)

Department: IT 

Compensation:    $25.00 per hour 

Reports to: Manager, IT Services

Location: Ottawa, Ontario

The IT Support Officer will be responsible for the planning and delivery of student, faculty, and employee IT support services, managing support staff and providing high-quality customer service. The successful candidate will be responsible for providing services such as installation, consultation, troubleshooting, user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking IT case; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Key Responsibilities:

• Core Technical Support
• Student IT Onboarding & IT Orientation
• User Training & Community Support 

Qualifications:

The successful candidate shall possess the following skills:

• Bachelor’s degree or college diploma in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• Minimum of three (3) years of related, hands-on experience providing IT support in an academic, corporate, or similarly complex environment required.
• Demonstrated experience delivering first- and second-line technical support to end users. 
• Strong verbal and written communication skills, with the ability to explain technical information clearly to non-technical users.
• Demonstrated ability to diagnose technical issues, exercise sound judgment, and resolve problems efficiently.
• Demonstrated decision-making, prioritization, and time-management skills in a fast-paced service environment.
• Proficient in the following software:
  • Microsoft Windows 10 & 11 and macOS.
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  • IT service management platforms such as Salesforce Service Cloud and/or Jira Service Management.
  • Canvas Learning Management System (LMS).
  • McGraw Hill Connect or comparable digital learning platforms.
• Proficient in the following hardware:
  • Lenovo ThinkPad and ThinkCentre devices; Apple MacBook devices.
  • Network and connectivity equipment, including Cisco Meraki.
  • Video and audio conferencing equipment and classroom A/V technology.
  • Multi-functional printers (MFPs).
  • Projectors and presentation technologies.
  • Structured cabling and peripheral connectivity.

Application Process

To formally express your interest in this opportunity, please submit your resume and a brief cover letter via Greenhouse. In your cover letter, please highlight your qualifications for the role and share what inspires you about the prospect of contributing to a rapidly scaling, purpose-driven organization. This position is a new vacancy, and the posting remains open until the position is filled. The position is subject to budgetary approval. Any questions may be sent to careers@ibu.ca. 
We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

Note: Application materials should be submitted as a single combined PDF file, with a file name that identifies the applicant.

We look forward to reviewing your application. See our website www.ibu.ca for further information about this new and exciting opportunity.

SUMMARY  

In this role, you will report to the Regional Director of Enterprise, Eastern Canada. You will work alongside a team of Wizards that focus on our customers’ business needs. Our priority is building a secure infrastructure for their cloud environments. We do that by learning their business. We ask questions. We listen. We help educate.  

WHAT YOU’LL DO:  

• Demonstrate an intimate understanding of Wiz Cloud Security Solutions and their value to our customers  
• Demonstrate ability to position and advise to CISO level executives with industry Point-of-View business insights; Continue to listen, build and grow executive relationships with customers  
• Develop and close business to consistently meet or exceed quarterly sales quotas, in a way that reflects Wiz values  
• Align with Wiz partner ecosystem to optimize market opportunity  
• Maintain accurate pipeline management with expert-level forecasting  
• Build effective working relationships with Solutions Engineering, Customer Success, Product, Marketing, Delivery, and Executive teams to ensure strategy alignment and achieve company objectives  

WHAT YOU’LL BRING  

• Minimum 7 years selling enterprise SaaS solutions in the cloud/security space  
• Proficient in value-based solution selling, with a keen focus on delivering tangible business outcomes, ensuring alignment with end business value 
• Proven track record of effective selling within the specific geographical territory listed  
• Good standing relationships with previous sales operation teams  
• Ability to build great internal partnerships with key business units and their stakeholders 
• A consultative and professional approach to engaging with customers 
• Must demonstrate proficiency in executing a formal sales process and possess familiarity with qualification frameworks
• A proven track record managing accounts in cloud or cybersecurity ecosystem to elevate the business 
• Experience working in a fast-paced, dynamic environment with the ability to adapt quickly to changing circumstances  

The Role: Team Lead, Security & Compliance

As Team Lead, Security & Compliance at Knak, you’ll lead the programs that keep our platform, customers, and company secure.

This is a hands-on leadership role where you’ll operate at the intersection of security, compliance, and business enablement. You’ll guide our approach to frameworks like SOC 2 and ISO 27001, build security awareness across the company, and partner with teams to ensure we grow in a way that’s both fast and secure.

You’ll be a trusted expert and collaborator—helping teams understand not just what to do, but why it matters.

What You’ll Do

Manage security and compliance programs

• Maintain Knak’s security control framework and oversee continuous monitoring and remediation efforts

Drive security awareness and behavior change

• Educate control owners, deliver training, and promote best practices across the organization

Collaborate with internal and external partners

• Work closely with product, engineering, leadership, auditors, and vendors to support security workflows

Maintain and improve security documentation

• Develop and manage policies, standards, procedures, and internal handbooks

Support Governance, Risk, and Compliance (GRC) activities

• Monitor metrics, contribute to reporting, and provide visibility into security and compliance health

What You Bring

• 3–5 years of experience in security and compliance, including leadership or team lead responsibilities
• Strong understanding of security frameworks such as SOC 2 and ISO 27001
• Technical and business knowledge across areas like security training, application security, and compliance programs
• Proven ability to lead change and influence teams across an organization
• Strong communication, conflict management, and organizational skills
• Experience managing people and supporting team growth
• Ability to work cross-functionally and balance security requirements with business needs

Bonus Points If You Have

• Security certifications such as CISA or CISM (or are working toward them)
• Experience in SaaS or high-growth startup environments

Elevate Your Career and Impact at Second Harvest

Location: Flexible, can be based in Vancouver, Calgary, Edmonton, Winnipeg, Ottawa, or Montreal.

Date: April 2026

Department: Volunteer Services

Reports to: Senior Manager, Volunteer Services

Status: Full-Time (New vacancy).

Salary: $60,000 - $70,000 Per Annum Plus Benefits

Work Type: Remote (with occasional in-person responsibilities)

Travel Required – Domestic & National: 30% (approximate)

The Opportunity Awaits—Where Passion Meets Impact!

Second Harvest is Canada’s largest food rescue organization and expert in perishable food recovery.

We rescue surplus, unsold food from across the supply chain and redistribute it to not-for-profits across the country to feed communities. Demonstrating our values of community, environment, integrity, and collaboration, we strive for No Waste. No Hunger.

If you are ready to bring your expertise and innovation to a mission-driven organization, this is your moment.

Enter Second Harvest…

Think we're just about redirecting food surplus? Think bigger.

Here's why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

The Role:

As the National Volunteer Engagement Manager, you will work to engage volunteers across Canada and be responsible for supporting the growth of our national volunteer program, with a focus on scaling corporate & community partnerships across the country. The incumbent will work closely with our field operations staff, corporate partners, and community groups to ensure that all volunteer engagement activity is well-executed and meets the high-quality standards for Second Harvest’s volunteer experience.

Your Impact:  

Group Volunteer Engagement (50%):

• Collaborate with our Development Team and corporate stakeholders to co-create meaningful and measurable volunteer experiences.
• Oversee the planning and execution of volunteer logistics for any national Second Harvest initiatives, including but not limited to, community events, food collections, snack packing, Feeding Our Future, gleaning program, etc.
• Work with a network of suppliers and vendors to coordinate the ordering and delivery of event supplies for snack packing.
• Support Second Harvest regional teams with in-person delivery of corporate and community engagement events.
• Provide support with the planning and day-of logistics for any national volunteer appreciation events and National Volunteer Week activities.

Volunteer Coordination (40%):

• Recruit, screen, train, and supervise national volunteers as Second Harvest’s volunteer program expands nationally.
• Maintain an active and engaged roster of community-based volunteers in key markets to support the business goals of each department at Second Harvest.
• Act as liaison between Field Operations staff and volunteers, ensuring that proper volunteer management protocols are being followed
• Provide volunteers with feedback, monitor volunteer satisfaction, and resolve concerns in a timely manner.
• Participate in cross department meetings as required to remain apprised of volunteer requirements.
• Ensure that all volunteers are appreciated and stewarded to maintain a large and dedicated volunteer base.
• Support strategic planning by assessing and evaluating the national Volunteer Program in an ongoing capacity.

Administrative (10%):

• Regularly contribute to monthly/quarterly reports and support the creation of annual reports that include volunteer hours, number of volunteers, and program outcomes.
• Oversee data entry of national volunteers and placements into Raiser’s Edge.
• Perform other related duties as required or assigned to support the overall goals of the organization.

Who You Are:

• Partnership-Minded: you are a people person who can leverage existing relationships to build program success.
• Detail-Oriented: you are proud of your work and know that cutting corners isn’t an option.
• Energized: you are always ready to take on new things and have fun doing it.
• Flexible: constant change motivates you to adapt and grow.
• Technical: you have a high level of proficiency with Microsoft Office Suite of products; you also have experience working with Raiser’s Edge.
• Bilingual: Fluency in English and French is an asset.
• A minimum of three to five (3-5) years experience in the not-for-profit sector, with working knowledge of volunteer programs, community engagement, program management, CSR/employee engagement programs, or event management is ideal.
• Post-secondary education in volunteer management, human resources, social work, or similar field is preferred.

A Robust Compensation Package:

• A competitive salary paired with a robust benefits package.
• Comprehensive group insurance (health, dental, life, AD&D and Long-Term disability)
• Employer match contributions (3%) to a Defined Benefit Pension Plan.
• Access to parental leave top-up.
• 4 weeks of annual vacation & 1 additional day per year of service (max 30).
• 10 paid sick days & 3 personal days.
• Summer Half-Days to further extend long weekends & Winter holiday closure.
• Access to an Employee and Family Assistance Program.
• Professional growth in a role that makes a real difference.
• Flexible work hours and a commitment to work-life balance.

Apply For This Role:

Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.

Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.

Commitment to Equity, Diversity, and Inclusion:

Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

Accessibility & Accommodations:

If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.

As a Training Content Developer at Cato Networks, you will design and develop customer facing certification training courses. You will play a key role in building the next generation of the Cato Certification Program for customers, partners, and employees as part of the Global Training & Education team.

This role blends instructional design expertise and technical acumen to deliver engaging, scalable, and outcome-driven learning experiences aligned with Cato’s SASE platform.

Responsibilities

• Design, develop and provide continuous improvement of certification training courses for customers, partners, and internal teams
• Collaborate with a variety of stakeholders, including subject matter experts to define learning objectives.
• Develop complete learning experiences, including courses, labs, and supporting materials aligned to certification paths
• Participate in beta versions of courses as a means to gather feedback and make quality improvements to courses.
• Contribute as a subject matter expert to certification exams, ensuring alignment with course content and exam development best practices
• Contribute to the development of innovative learning strategies, including digital learning, microlearning, and AI-assisted content

Required Knowledge and Skills

• 2+ years of strong instructional design expertise with experience developing technical certification training
• Ability to simplify complex networking and security concepts for diverse audiences
• Strong collaboration skills with cross-functional teams including Product, Engineering, and Enablement
• 2+ years experience designing hands-on labs and scenario-based learning
• Familiarity with modern learning technologies including authoring tools and training lab environments

Required Technical Expertise

• Understanding of networking and security concepts such as: SASE, SD-WAN, SSE, Zero Trust, TCP/IP, routing, VPNs, authentication, and application-layer protocols
• Familiarity with cloud and security architectures
• Experience with virtualization and lab environments
• Exposure to enterprise networking or cybersecurity platforms

Qualifications

• 4+ years of experience in networking, security, or cloud technologies
• 2+ years of experience in technical training, instructional design, or content development
• Relevant industry certifications (networking, security, or cloud) are a plus

#LI-MR1

As the Training Content Development Manager for Global Training and Education at Cato Networks, you will lead the design and development of customer facing certification training courses. You will play a key role in building the next generation of the Cato Certification Program for customers, partners, and employees as part of the Global Training & Education team.

This role blends instructional design expertise, technical acumen, and team leadership to deliver engaging, scalable, and outcome-driven learning experiences aligned with Cato’s SASE platform.

Responsibilities

• Lead the design, development, and continuous improvement of certification training courses for customers, partners, and internal teams
• Manage and mentor a team of course developers, providing direction and coaching.
• Collaborate with a variety of stakeholders, including subject matter experts both internally and externally, to define learning objectives.
• Develop complete learning experiences, including courses, labs, and supporting materials aligned to certification paths
• Deliver beta versions of courses and train the trainer sessions as a means to gather feedback and make quality improvements to courses.
• Contribute as a subject matter expert to certification exams, ensuring alignment with course content and exam development best practices
• Ensure alignment between training content and Cato’s product roadmap and messaging
• Contribute to the development of innovative learning strategies, including digital learning, microlearning, and AI-assisted content

Required Knowledge and Skills

• 5+ years of strong instructional design expertise with experience developing technical certification training
• Proven people management and leadership skills, with experience leading content development teams
• Ability to simplify complex networking and security concepts for diverse audiences
• Strong collaboration skills with cross-functional teams including Product, Engineering, and Enablement
• 5+ years experience designing hands-on labs and scenario-based learning
• Familiarity with modern learning technologies including authoring tools and training lab environments

Required Technical Expertise

• Understanding of networking and security concepts such as: SASE, SD-WAN, SSE, Zero Trust, TCP/IP, routing, VPNs, authentication, and application-layer protocols
• Familiarity with cloud and security architectures
• Experience with virtualization and lab environments
• Exposure to enterprise networking or cybersecurity platforms

Qualifications

• 8+ years of experience in networking, security, or cloud technologies
• 5+ years of experience in technical training, instructional design, or content development
• 2+ years of experience in people management or team leadership preferred
• Relevant industry certifications (networking, security, or cloud) are a plus

#LI-MR1