WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

We are looking for a skilled QA Automation Consultant with strong expertise in Salesforce and AWS Connect testing to join our growing team. The ideal candidate will have hands-on experience in QA projects,Salesforce automation implementations, and AI-driven application testing, including Agentforce and Generative/Agentic AI use cases.

This role requires ownership of the QA lifecycle, active contribution to automation framework design, and successful delivery of Salesforce QA Automation initiatives.

Key Responsibilities:

• Strong background in Salesforce QA Automation projects, including web, API, voice, and chat-based applications
• Hands-on experience in automation tools such as Playwright (with AI SDK), REST Assured, JMeter/K6, JUnit/TestNG (preferred), and working knowledge of Provar, Selenium WebDriver, Java, Python, Selenium Grid, Cucumber, Maven, and CI/CD pipeline integrations
• Experience in leading or independently managing the complete QA lifecycle including Test Plan creation, Test Scenario design, Test Case/Script development, execution, and defect lifecycle management
• Estimate, prioritize, plan, and coordinate testing activities across Agile, Waterfall, or Hybrid SDLC/STLC models
• Ability to design and build automation frameworks from scratch, with strong expertise in automation architecture, reusable components, and regression suite development
• Successfully delivered at least one Salesforce QA Automation implementation, including in-sprint automation and regression coverage
• Experience in managing both Manual and Automation testing activities and identifying reusable test assets
• Strong understanding of Salesforce solution design, architecture fundamentals, and business requirements validation
• Experience or knowledge of Salesforce Agentforce Agents (Voice/Chat/Email/Slack/SMS) and testing of Agentic & Generative AI applications is a plus
• Salesforce Agentforce Specialist Certification and Agentforce Legend rank; Salesforce Administrator certification is a big plus
• Experience testing Salesforce Service Cloud Voice (SCV), MIAW, Live Agent, AWS Connect, AWS Voice & Chat Agents, and IVR telephony systems is preferred
• Ability to leverage Generative and Agentic AI tools for QA optimization including test data generation, test case generation, status reporting, and other QA artifacts
• Write and execute test cases based on requirements, maintain requirement traceability using tools such as Zephyr/TestRail/X-Ray, and log/manage defects in Jira
• Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT), actively participate in defect triage, and guide customers through the UAT process

Soft Skills:

• Strong presentation skills (remote and in-person), including stakeholder-facing discussions
• Ability to lead user story clarification sessions with business and internal teams
• Clear and effective communication of QA status, risks, and mitigation plans
• Highly organized, accountable, and quality-driven mindset
• Proactively contribute to continuous improvement initiatives and automation maturity

Qualifications:

• Bachelor’s degree in Computer Science or a related field
• 2–6 years of experience as a QA Automation Engineer/Consultant
• Proven experience in Salesforce Web and API automation projects
• Strong hands-on expertise in Playwright, Provar, and/or Selenium
• Experience integrating automation suites with CI/CD pipelines

If you are a detail-oriented, automation-driven QA professional with a passion for Salesforce, AI-driven applications, and continuous quality improvement, we encourage you to apply for this exciting opportunity.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We are seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance efforts across contact center implementations. The ideal candidate brings deep expertise in Amazon Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni-channel and conversational AI solutions.

Key Responsibilities & Required Skills

Amazon Connect & IVR Testing

• Design and execute comprehensive test plans for Amazon Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the Amazon Connect Endpoint Test Utility to verify WebRTC support and network connectivity.
• Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, call center routing rules (skill, queue, priority, time-of-day), outbound dialers, and campaign management pipelines.
• Validate omni-channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools.
• Test voice user interfaces (VUI) and advanced IVR systems; validate conversational flows for text-based bots (Web, Facebook Messenger, WhatsApp, etc.).
• Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and Salesforce including Agentforce, Bedrock, Amazon Lex, Google DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across all interaction channels.
• Validate API integrations using Postman across Amazon Connect, Salesforce CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS Lambda, S3, DynamoDB, and IAM in managing test environments.

Load, Performance & Automation

• Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; leverage VUGen, Analysis, and Controller modules with deep scripting expertise.
• Develop and maintain automated test frameworks and CI/CD pipelines using Jenkins, GitLab CI/CD, or CodeDeploy for continuous validation of Amazon Connect deployments; SQL and AWS cloud platform knowledge required.
• Execute performance tests for web and web service applications with high transaction rates; generate comprehensive report summaries covering system resource trends, load metrics, and bottleneck analysis.
• Experience with Bespoken, Operata, Cyara, Hammer or any other IVR Automation tools

Reporting, Collaboration & Contact Center Domain

• Generate and analyze reports using Amazon Connect’s built-in metrics and Contact Lens to surface quality trends, defect patterns, and SLA compliance data for stakeholder review.
• Bring cross-platform contact center product knowledge (Genesys, Cisco, Avaya, Twilio, or similar) to benchmark Amazon Connect behavior and guide migration or integration test strategies.
• Lead SIT & UAT coordination including defect management with call recording references, business scenario refinement, and UAT walkthroughs; proficient in JIRA, Qtest/Qmetry, Postman, CloudWatch, Lucid, and softphone clients.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The opportunity

We are seeking a dynamic Salesforce Personalization Solution Consultant who can design and implement personalized customer experiences using Salesforce Marketing Cloud Personalization (MCP). You will serve as a trusted advisor, leveraging expertise in Salesforce Marketing Cloud Personalization to implement real-time personalization strategies, managing dynamic content, and integrating customer data to drive customer engagement and business growth. Candidates having hands-on experience with Salesforce Data Cloud preferred.

What you’ll be doing

• Collaborate with cross-functional teams such as business, marketing, product, and data science teams to identify and define personalization opportunities. 
• Conduct discovery sessions and act as technical consultant, translating client requirements into actionable solutions and create technical documentation, solution architecture diagrams, and implementation roadmaps
• Develop and implement personalization strategies, data-driven campaigns, and customer journeys within Salesforce Marketing Cloud Personalization
• Integrate Salesforce Marketing Cloud Personalization with external systems and data sources for real-time customer insights.
• Configure and validate campaigns on websites and apps through MCP, manage catalog changes, implement site mapping and provide consultation to apps development team on MCP Mobile SDK integration. 
• Provide technical support and training for end users, for managing, tracking, executing and customizing MCP campaigns. 

What we want from you

• 3-5 years of hands-on experience in implementing and configuring Salesforce Marketing Cloud personalization solutions, specifically, integrating MCP with E-Commerce websites
• Strong hands-on experience creating sitemaps in MCP
• Proficiency in Javascript/JQuery, HTML, CSS
• Strong understanding of API integrations and data management
• Knowledge of data-driven marketing concepts, A/B testing, and digital marketing best practices. 
• Hands on experience working on Salesforce Data Cloud. Preferable if have experience integrating MCP with Data Cloud
• Strong analytical and troubleshooting skills for technical issues

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

WHO YOU ARE

As a Sr. Solutions Manager, you are an experienced people manager and senior-level solution strategist with a strong background in life and annuity operations, implementation, and enterprise technology ecosystems. You bring depth in solution definition, cross-functional collaboration, and client engagement, and you serve as a critical bridge between business needs and technical execution.

You lead a small team of Solutions Consultants/Managers, provide elevated guidance on complex solution efforts, and ensure the delivery of consistent, scalable, and client-aligned outcomes.

WHAT YOU’LL DO:

Team Leadership

• Manage and mentor a small team of Solutions Consultants or Solutions Managers, guiding their professional development, solutioning skills, and delivery quality.
• Provide coaching on requirements discovery, facilitation, documentation, and client engagement best practices.
• Support hiring, onboarding, and capability-building activities for the team.

Solution Definition & Oversight

• Lead and oversee solution scoping and requirements activities for complex clients or multi-track initiatives.
• Ensure solution approaches are aligned to Zinnia’s architecture, product capabilities, and strategic direction.
• Review and approve team-produced documentation for accuracy, clarity, and consistency.

Client Engagement

• Serve as a senior-level resource for client discussions, escalations, and alignment needs.
• Translate client business objectives into structured, feasible solution recommendations.
• Act as the voice of the customer during internal planning sessions to ensure end-to-end alignment.

Cross-Functional Collaboration

• Partner closely with Product, Technology, Operations, Finance, Compliance, and other capability areas to ensure solutions are feasible and well-integrated across functions.
• Collaborate with Sales or Pre-Sales when solutioning support is needed for strategic pursuits.
• Facilitate cross-functional planning sessions to drive alignment, manage risks, and ensure holistic outcomes.

Process & Delivery Excellence

• Ensure solutioning best practices, templates, and methodologies are followed across the team.
• Identify process gaps and workflow improvements to increase efficiency and solution quality.
• Promote consistency in requirements management, solution documentation, and internal knowledge sharing.

WHAT YOU’LL NEED

• Bachelor’s degree in Business, Information Systems, or related field; or equivalent experience.
• 10+ years of experience in business analysis, solutions consulting, implementations, or related roles within life insurance, annuities, financial services, or similar industries.
• 3+ years leading teams of consultants and managers, providing strategic guidance, performance coaching and development.
• Strong understanding of operational processes, enterprise systems, and cross-functional interdependencies.
• Demonstrated expertise in requirements gathering, solution definition, and facilitation.
• Excellent communication and presentation skills with demonstrated ability to engage with senior stakeholders.
• Strong problem-solving, analytical thinking, and decision-making skills.
• Proficiency with standard productivity and requirements tools.

BONUS POINTS

• Experience with Zinnia’s platforms, ecosystem, or implementation framework.
• Demonstrated process improvement, change management, or workflow optimization experience.
• Ability to lead teams through ambiguity and evolving client needs.

WHAT’S IN IT FOR YOU?

We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#LI-SC1

We are excited to welcome a talented B2B Commerce Solution Architect  to our Revenue Solutions team. This role is pivotal in the successful end to end implementation of Salesforce Revenue Management projects at Neuraflash. You will combine your technical expertise with solution design skills to create scalable, efficient, and secure Salesforce solutions that align with the business requirements of our clients, as well as create reusable assets to be deployed to multiple clients. This may involve owning portions of the design, or supporting the Solution Architect. By leveraging B2B Commerce technologies within Salesforce, streamline operational processes, and deliver scalable, impactful solutions.

Our team is committed to building a best-in-class organization. In this role, you will have the opportunity to contribute meaningfully while collaborating with a dynamic group of colleagues, innovative clients, and trusted partners, including Salesforce and AI teams. 

RESPONSIBILITIES:

• Lead business process discovery sessions to define scalable, enterprise-grade Salesforce solutions aligned to customer objectives
• Own end-to-end solution architecture across Salesforce platforms (Service Cloud, Order Management, Commerce, Consumer Goods Cloud), ensuring alignment to best practices and long-term scalability
• Define and govern solution design, including data models, integrations, and system architecture, to support complex business requirements
• Provide architectural oversight throughout the full delivery lifecycle (design, build, test, deploy, and post-go-live), ensuring quality and consistency
• Drive UX and solution design strategy to deliver intuitive, efficient, and scalable user experiences
• Act as the primary technical authority and strategic advisor to both client stakeholders and internal delivery teams
• Translate business requirements into scalable technical solutions and guide development teams on implementation approach
• Lead technical design reviews and ensure adherence to architectural standards and best practices
• Own deployment strategy and release governance, including environment strategy, risk mitigation, and rollback planning
• Provide oversight on testing strategy (unit, integration, UAT), ensuring solutions meet functional and technical requirements
• Define data architecture and modeling strategies to support customizations and integrations
• Identify and proactively mitigate technical risks, ensuring successful project delivery
• Partner cross-functionally to align business and technical stakeholders, ensuring clear communication and shared objectives
• Support post-go-live strategy, including optimization, scalability planning, and continuous improvement initiatives
• Travel up to 25% for customer engagements and internal events

REQUIRED QUALIFICATIONS:

• Salesforce Expertise: A minimum of 4+ years working with Salesforce, with at least 3 years specializing in B2B commerce on core, Sales, Service, Community, Marketing, and Community Clouds
• Understanding of B2B Commerce Einstein Features & Capabilities
• Understanding B2B Commerce Extensions framework
• Understanding on B2B Commerce APIs and Connect APIs
• Understanding of cross cloud use cases ( B2B, D2C, Loyalty, Revenue, Marketing)
• Understanding of Salesforce OMS
• Familiarity with platform authentication patterns (SAML, SSO, OAuth)
• Integration Fundamentals: Foundational understanding of integrating Salesforce with third-party platforms, including Netsuite, Avalara, Stripe, DocuSign, SureTax, Chargent, or Dynamics 365
• Experience with test-driven development
• Prior experience executing deployments and use of DevOps tools (i.e. Gearset, Prodly, Copado, etc)

Technical Skills

• Salesforce Configuration: Proficient in Salesforce configuration, including objects, flows, Lightning components, and customizations
• Development Skills: Familiarity with Apex and Omniscript
• Data Analytics: Expertise in Salesforce reporting, dashboards, and sales performance analytics

Additional Skills

• Excellent communication and presentation skills for a variety of audiences and situations
• Confident, self-assured, team-player, ambitious and driven
• Detail and quality oriented with the desire and ability to rapidly learn and implement new concepts, business models, and technologies
• Prior experience building technical artifacts including Salesforce configuration design documents, technical design documents

Equal Employment Opportunity Statement 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The mission of Speechify is to make sure that reading is never a barrier to learning.

Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day.

Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.

Overview

With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward.   

This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users.

We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. 

Our interview process involves several technical interviews and we aim to complete them within 1 week. 

What You’ll Do

• Opportunity to lead key engineering and product decisions
• Actively shipping production code for the Speechify iOS app
• Work within a dedicated product team
• Participate in product discussions to shape the product roadmap
• Maintain and enhance the existing complex app architecture

An Ideal Candidate Should Have

• Experience. You've worked on products that scaled to a large user base
• Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product
• Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience
• Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction
• Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time
• Focus. We’re a high-growth startup with a busy, remote team. You know how and when to engage or be heads down
• Technical skills. Swift, SwiftUI

Technical Requirements:

• Swift Programming Language
• SwiftUI experience
• Experience in Multithreading Programming
• Working with CI/CD infrastructure
• Experience with Fastlane
• SOLID principles, the ability to write every single class according to SOLID
• Experience with Git and understanding of different Git strategies

What We offer:

• A fast-growing environment where you can help shape the company and product
• An entrepreneurial crew that supports risk, intuition, and hustle
• The opportunity to make a big impact in a transformative industry
• A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture
• Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives
• Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world
• Work in one of the fastest growing sectors of tech: Intersection of Artificial Intelligence and Audio

Think you’re a good fit for this job? 

Tell us more about yourself and why you're interested in the role when you apply.
And don’t forget to include links to your portfolio and LinkedIn.

Not looking but know someone who would make a great fit? 

Refer them! 

Speechify is committed to a diverse and inclusive workplace.

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Head of Quality Engineering to lead and scale our QA function in India (Relocation to Noida required) 

 This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

This role offers relocation to Noida, its important that you are happy to relocate to Noida and our team will support your relocation 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Head of Quailify Engineering needed to lead and scale our QA function in India. This is a pivotal leadership role within our Engineering and Technology team, requiring a unique blend of strategic foresight, commercial awareness, and hands-on technical expertise. 

The ideal candidate is not just a manager but a leader and coach—someone who can recruit and build a high-performing team from the ground up while maintaining involvement in projects and automation. You will be the driving force behind our continued AI Transformation in QA in the region and, ensure our technical capabilities are always one step ahead of business demand. 

What you’ll be doing: 

Leadership, Team Development & Future-Readiness 

• Build & Scale: Recruit top-tier QA talent to build the India team. Manage high-volume, high-pressure hiring cycles and  a establish QA Automation hub. 

• Future-Proofing the Workforce: Collaborate closely with Sales and Business Development teams to understand the sales pipeline and emerging market trends. Translate these insights into training roadmaps to ensure the team is "project-ready" for next-generation work before it arrives. 

• Talent Development: Follow and contribury to global engineering career progression frameworks. Foster a culture of continuous learning by coordinating training programs, onboarding graduates, and personally coaching team members. 

• Global Collaboration: Act as the primary liaison for the India region within our global community of QA leaders, ensuring alignment with global standards while addressing local operational needs. 

• Employee Wellbeing: Balance the drive for high performance with a deep commitment to team wellbeing, proactively managing signs of burnout and ensuring a healthy, sustainable work-life balance for your staff. 

 
AI Transformation & Technical Excellence 

• AI Leadership: Champion the adoption of AI-assisted testing tools and generative AI within the QA workflow. Lead transformation activities to automate test generation, self-healing scripts, and predictive quality analytics. 

• Automation Strategy: Lead the design and development of robust, scalable test automation frameworks using modern tools, with a specific focus on Playwright. 

• Hands-on Engineering: Review complex test scenarios and contribute to automation code or framework architecture. You will be expected to guide the team on technical implementation in Java, Python, or JavaScript. 

• Shift-Left & CI/CD: Support project teams in integrating quality gates within deployment pipelines and drive the adoption of "Shift-Left" testing principles. 

 
Strategic Quality Management 

• Metrics & KPIs: Define and track quality metrics (DRE, Test Coverage, Cycle Time) to provide transparent reporting to executive stakeholders. 

• SDLC Integration: Collaborate closely with Engineering, Product, and DevOps leads to embed quality as a mindset throughout the development lifecycle. 

• Infrastructure & Data: Oversee test environment management, data management strategies, and ensure the infrastructure supports rigorous performance and security testing. 

• Client Delivery Assurance: Act as the senior escalation point for critical project quality issues. Build relationships with global account leads to ensure Indian based delivery teams are meeting client expectations and strictly adhering to any SLAs 

 
Process & Operations 

• Agile Efficiency: Optimize testing processes to support rapid Agile/Scrum development cycles, reducing time-to-market whilst improving quality. 

• Prioritization: Expertly handle multiple conflicting priorities and context switching between strategic planning, crisis management, and recruitment activities. 

What we want from you: 

• Extensive QA Leadership & Team Scaling: Proven extensive experience in Quality Assurance, leading and managing teams, with a track record of building and scaling QA teams from small to medium sizes (including graduate intake and senior hires). 

• Comprehensive Technical QA Expertise: Strong hands-on proficiency in test automation frameworks (Java, Python, JavaScript), deep understanding of Functional, API, Performance (JMeter, k6), and Security testing fundamentals. 

• Modern QA Tooling & CI/CD Mastery: Experience with Playwright is highly desirable, along with proficiency in modern CI/CD tools (Jenkins, GitHub Actions, GitLab CI). 

• E-commerce/Retail Domain Expertise: Understanding of complex buying journeys within E-commerce/Retail domains, with experience using platforms like Shopify, Adobe Commerce, SFCC, or CommerceTools. 

• Strategic Business & Commercial Acumen: Ability to analyse business trends, sales pipelines, and commercial impact to forecast skill requirements, drive proactive team upskilling, and strategically prepare teams for future sales initiatives. 

• AI Transformation & Empowerment: Proven experience with AI transformation activities and a passion for empowering teams to effectively utilize AI tools in daily workflows. 

• Adaptable, Resilient & Results-Oriented: Comfortable with frequent context switching, adept at managing ambiguity in a fast-paced environment, and capable of handling demanding hiring targets and delivery deadlines. 

• Exceptional Communication & Stakeholder Management: Excellent verbal and written communication skills, capable of clearly explaining complex technical quality risks to non-technical stakeholders. 

• High Emotional Intelligence & Relationship Building: Possesses high emotional intelligence, fostering deep trust and strong relationships across cultural boundaries as an approachable, empathetic listener. 
• Vibrant Team & Tech Community Builder: Actively fosters a vibrant internal engineering culture (organizing Hackathons, Guilds, Lunch & Learns) and a strong sense of community within a distributed workforce through team bonding and celebrating successes. 

Desirable Attributes: 

• Cloud Native: Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes). 

• Emerging Tech: Demonstrated knowledge of AI/ML testing approaches and implementation of LLMs in testing. 

• Certifications: ISTQB Advanced Level or equivalent quality certifications. 

• Remote Management: Experience managing distributed or remote teams across different time zones. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're seeking a highly skilled Senior QA Engineer to drive quality within our dynamic team. This role requires a strong blend of manual testing expertise and robust automation skills. You'll champion a 'shift-left' approach, embedding quality from early development stages, and act as an advocate for QA within our e-commerce environment. We value a proactive mindset, including a keen interest in innovation and leveraging modern technologies like AI to enhance testing practices.

What you’ll be doing:

You will be a tester within an Agile team, primarily focusing on testing eCommerce solutions. You will be involved in the preparation of test cases and test plans, and will be required to create and execute both manual and automated tests. You will work closely with developers and utilise CI/CD processes and tooling.

The applicant will be system testing and integration testing on new projects and regression testing as part of on-going site support for several clients.  Experience of testing RESTful services, querying databases and reviewing log file output is expected.

Key Responsibilities

• Work in a 'shift-left' approach; participate in requirements analysis, design reviews, and technical discussions to ensure testability.
• Act as a quality advocate and champion, providing insight and guidance into QA within your project team.
• Provide test estimates and contribute to project planning.
• Analyse requirements to design, document, and execute thorough test cases and Exploratory Test Charters.
• Perform extensive System Testing, System Integration Testing, and targeted exploratory testing across web applications, services, and backend systems.
• Identify, document, and track defects, collaborating with developers on root cause analysis.
• Execute and report on automated and manual test suites, analysing results and reporting quality metrics to stakeholders.
• Enhance and maintain robust test automation packs and scripts, primarily using Playwright with JavaScript/TypeScript.
• Automate E2E, API, and backend tests, integrating them into CI/CD pipelines.
• Contribute to automation reliability, maintainability, and coverage.
• Utilize strong backend testing skills, including SQL querying and server log analysis.
• Contribute to non-functional testing, such as compatibility and accessibility.

What we want from you:

• Proven track record of Quality Assurance.
• Ideally experience testing transactional e-commerce websites.
• Balance of manual testing with automation skills.
• Analytical, problem-solving, and critical thinking skills with an acute eye for detail.
• Good communication and interpersonal skills; effective collaboration across teams.
• Adaptable, organized, and effective in dynamic Agile environments.
• Experience in Playwright (or similar) with JavaScript/TypeScript for test automation.
• Solid understanding and practical experience with CI/CD tools.
• Proficiency in API testing.
• Knowledge of web technologies (HTML, CSS, JavaScript) and web application testing.
• Familiarity with Agile methodologies.
• Experience with AI tooling and an eagerness to explore more in this area.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-APAC #LI-HYBRID

The opportunity:

Join VML, a leading global creative and tech company, and help shape the future of eCommerce! 

We're looking for a driven and ambitious Consultant with experience in sectors like FMCG/CPG, B2B, or Omni-channel Retail to join our Business Consultancy team. You'll partner with top-tier clients (e.g., LEGO, Coca-Cola, Ford, Nestlé,), leveraging your eCommerce, digital and business expertise to deliver diverse projects across a range of digital channels. 

What you’ll be doing:

• Salesforce Platform Development: Design, develop, test, and deploy high-quality, scalable solutions on the Salesforce Platform, utilizing Apex, Lightning Web Components (LWC), Visualforce, Aura Components, Flows, Platform Events and Process Builders. 

• Order Management Implementation: Implement, configure, and customize Salesforce Order Management (OMS) functionalities, including Order Summaries, Order Orchestration, Fulfillment, Payments, and Returns. 

• Integration Specialist: Develop and maintain integrations between the Salesforce Platform and other internal/external systems (e.g., Salesforce Commerce Cloud, Subscription Application, ERP, payment gateways, shipping providers) using Salesforce APIs (REST, SOAP, Bulk) and integration middleware. 

• Technical Design & Architecture: Collaborate with Solution Architects, Business Analysts, and stakeholders to translate business requirements into technical designs and scalable Salesforce solutions. 

• Code Quality & Best Practices: Ensure adherence to Salesforce best practices, coding standards, and maintain comprehensive documentation for all developed solutions. Participate in code reviews to ensure quality and maintainability. 

• Troubleshooting & Support: Provide expert-level troubleshooting and support for Salesforce applications, identifying and resolving complex technical issues. 

• Release Management: Assist with release management processes, including sandbox refreshing, change set deployment, and CI/CD pipeline management.  
  Knowledge of Copado is a Pré. 

• Continuous Improvement: Stay up-to-date with the latest Salesforce releases, features, and industry trends, proactively recommending new approaches and technologies to improve efficiency and effectiveness. 

• Collaboration: Work effectively within Agile teams, participating in daily stand-ups, sprint planning, and retrospectives. 

What we want from you:

Technical Proficiency: 

• 3+ years of hands-on experience as a Salesforce Developer. 

• Strong proficiency in Salesforce Platform development (Apex, LWC, Visualforce, Aura Components, Flows, Process Builder, SOQL/SOSL, Platform Events). 

Mandatory:  

• Experience with Salesforce APIs (REST, SOAP, Bulk) and integrating Salesforce with external systems. 

• Deep understanding of the Salesforce data model, security model, and governor limits. 

• Experience with Salesforce development tools and methodologies (VS Code, SFDX, Git, CI/CD). 

Analytical & Problem-Solving: 

• Excellent analytical and problem-solving skills with a keen attention to detail. 

• Ability to understand complex business requirements and translate them into technical solutions. 

Communication & Collaboration: 

• Strong written and verbal communication skills, able to articulate technical concepts to non-technical stakeholders. 

• Demonstrated ability to work effectively in a team-oriented, collaborative environment. 

Certifications (One or more of the following are highly preferred): 

• Salesforce Platform Developer I - Preferred 

• Salesforce Platform Developer II (PDII) – nice to have 

Preferred Skills & Experience (Nice to Haves) 

• Zuora 

• Copado 

• Automotive Cloud 

• Salesforce Order Management 

• Knowledge of Agile/Scrum methodologies. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. 

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. 
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. 
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. 
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. 

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-HYBRID #LI-APAC

The opportunity:

The Technical Director will serve as the strategic technical lead for high-scale enterprise accounts. You will be responsible for bridging the gap between business ambitions (omnichannel growth, 3x scaling) and technical execution. This role requires a balance of hands-on architecture, rigorous performance engineering, and stakeholder management.

What you’ll be doing:

Platform & Architecture Leadership
The Technical Delivery Director will own the technical health and scalability of the platform, driving architectural improvements to support high concurrency environments (~100TPS), complex integrations, and frequent releases. They will lead root cause analysis of production issues and ensure long-term remediation, with a strong focus on performance, stability, and release quality in high-traffic environments. The role also requires establishing a culture of rigorous problem-solving and leading the creation of audit-ready root cause analyses (RCAs) that include deep-dive data, clear timelines, and actionable long-term fixes to prevent recurrence.
 
Delivery & Process Excellence
This role is responsible for strengthening delivery discipline across engineering, QA, product & support teams by identifying systemic risks and improving release processes, regression control, sprint predictability, and dependency management. The Technical Delivery Director will work closely with Scrum Masters and Business Analysts to ensure planning is outcome-driven and aligned with client KPIs.
 
Cross-Workstream Coordination
The Technical Delivery Director will oversee coordination across multiple workstreams, including engineering, production support, monitoring, data and reporting, UI/UX, and integration teams. The role requires ensuring these teams operate with clear ownership, aligned priorities, and strong communication, particularly during releases, campaigns, and incident situations, while establishing effective operational rhythms such as platform health reviews and release readiness checkpoints.
 
Stakeholder & Client Leadership
A critical part of the role is stakeholder leadership. The Technical Delivery Director will serve as the senior technical counterpart to client stakeholders and lead the client on technical strategy rather than waiting for client-driven directions. As part of this, the Technical Director will need to translate complex technical issues into clear business impacts, leading incident response and war-room coordination, and providing structured executive updates to maintain client confidence.

What we want from you:

• 12-15 years of intensive experience in developing high-performing Magento 2 applications.
•  Proven track record of managing platforms with high transactions per second (TPS) and complex 3rd party integrations (Loyalty, PIM, MDM).
•  Demonstrated ability to lead code reviews, mentor senior developers, and drive architectural discussions.
•  B.Tech/B.E/MCA/Mtech in Computer Science or related field.
• Adobe Certified Expert - Adobe Commerce Developer (formerly Magento 2 Certification) is highly preferred.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

The opportunity:

We're seeking a highly skilled Senior QA Engineer to drive quality within our dynamic team. This role requires a strong blend of manual testing expertise and robust automation skills. You'll champion a 'shift-left' approach, embedding quality from early development stages, and act as an advocate for QA within our e-commerce environment. We value a proactive mindset, including a keen interest in innovation and leveraging modern technologies like AI to enhance testing practices.

What you’ll be doing:

You will be a tester within an Agile team, primarily focusing on testing eCommerce solutions. You will be involved in the preparation of test cases and test plans, and will be required to create and execute both manual and automated tests. You will work closely with developers and utilise CI/CD processes and tooling.

The applicant will be system testing and integration testing on new projects and regression testing as part of on-going site support for several clients.  Experience of testing RESTful services, querying databases and reviewing log file output is expected.

Key Responsibilities

• Work in a 'shift-left' approach; participate in requirements analysis, design reviews, and technical discussions to ensure testability.
• Act as a quality advocate and champion, providing insight and guidance into QA within your project team.
• Provide test estimates and contribute to project planning.
• Analyse requirements to design, document, and execute thorough test cases and Exploratory Test Charters.
• Perform extensive System Testing, System Integration Testing, and targeted exploratory testing across web applications, services, and backend systems.
• Identify, document, and track defects, collaborating with developers on root cause analysis.
• Execute and report on automated and manual test suites, analysing results and reporting quality metrics to stakeholders.
• Enhance and maintain robust test automation packs and scripts, primarily using Playwright with JavaScript/TypeScript.
• Automate E2E, API, and backend tests, integrating them into CI/CD pipelines.
• Contribute to automation reliability, maintainability, and coverage.
• Utilize strong backend testing skills, including SQL querying and server log analysis.
• Contribute to non-functional testing, such as compatibility and accessibility.

What we want from you:

• Proven track record of Quality Assurance.
• Ideally experience testing transactional e-commerce websites.
• Balance of manual testing with automation skills.
• Analytical, problem-solving, and critical thinking skills with an acute eye for detail.
• Good communication and interpersonal skills; effective collaboration across teams.
• Adaptable, organized, and effective in dynamic Agile environments.
• Experience in Playwright (or similar) with JavaScript/TypeScript for test automation.
• Solid understanding and practical experience with CI/CD tools.
• Proficiency in API testing.
• Knowledge of web technologies (HTML, CSS, JavaScript) and web application testing.
• Familiarity with Agile methodologies.
• Experience with AI tooling and an eagerness to explore more in this area.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-APAC #LI-HYBRID

The opportunity:

Join VML, a leading global creative and tech company, and help shape the future of eCommerce! 

We're looking for a driven and ambitious Consultant with experience in sectors like FMCG/CPG, B2B, or Omni-channel Retail to join our Business Consultancy team. You'll partner with top-tier clients (e.g., LEGO, Coca-Cola, Ford, Nestlé,), leveraging your eCommerce, digital and business expertise to deliver diverse projects across a range of digital channels. 

What you’ll be doing:

• Salesforce Platform Development: Design, develop, test, and deploy high-quality, scalable solutions on the Salesforce Platform, utilizing Apex, Lightning Web Components (LWC), Visualforce, Aura Components, Flows, Platform Events and Process Builders. 

• Order Management Implementation: Implement, configure, and customize Salesforce Order Management (OMS) functionalities, including Order Summaries, Order Orchestration, Fulfillment, Payments, and Returns. 

• Integration Specialist: Develop and maintain integrations between the Salesforce Platform and other internal/external systems (e.g., Salesforce Commerce Cloud, Subscription Application, ERP, payment gateways, shipping providers) using Salesforce APIs (REST, SOAP, Bulk) and integration middleware. 

• Technical Design & Architecture: Collaborate with Solution Architects, Business Analysts, and stakeholders to translate business requirements into technical designs and scalable Salesforce solutions. 

• Code Quality & Best Practices: Ensure adherence to Salesforce best practices, coding standards, and maintain comprehensive documentation for all developed solutions. Participate in code reviews to ensure quality and maintainability. 

• Troubleshooting & Support: Provide expert-level troubleshooting and support for Salesforce applications, identifying and resolving complex technical issues. 

• Release Management: Assist with release management processes, including sandbox refreshing, change set deployment, and CI/CD pipeline management.  
  Knowledge of Copado is a Pré. 

• Continuous Improvement: Stay up-to-date with the latest Salesforce releases, features, and industry trends, proactively recommending new approaches and technologies to improve efficiency and effectiveness. 

• Collaboration: Work effectively within Agile teams, participating in daily stand-ups, sprint planning, and retrospectives. 

What we want from you:

Technical Proficiency: 

• 3+ years of hands-on experience as a Salesforce Developer. 

• Strong proficiency in Salesforce Platform development (Apex, LWC, Visualforce, Aura Components, Flows, Process Builder, SOQL/SOSL, Platform Events). 

Mandatory:  

• Experience with Salesforce APIs (REST, SOAP, Bulk) and integrating Salesforce with external systems. 

• Deep understanding of the Salesforce data model, security model, and governor limits. 

• Experience with Salesforce development tools and methodologies (VS Code, SFDX, Git, CI/CD). 

Analytical & Problem-Solving: 

• Excellent analytical and problem-solving skills with a keen attention to detail. 

• Ability to understand complex business requirements and translate them into technical solutions. 

Communication & Collaboration: 

• Strong written and verbal communication skills, able to articulate technical concepts to non-technical stakeholders. 

• Demonstrated ability to work effectively in a team-oriented, collaborative environment. 

Certifications (One or more of the following are highly preferred): 

• Salesforce Platform Developer I - Preferred 

• Salesforce Platform Developer II (PDII) – nice to have 

Preferred Skills & Experience (Nice to Haves) 

• Zuora 

• Copado 

• Automotive Cloud 

• Salesforce Order Management 

• Knowledge of Agile/Scrum methodologies. 

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. 

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. 
We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. 
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. 
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. 

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

#LI-HYBRID #LI-APAC

AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: 

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Customer-facing contact center experience
• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 
• API integration experience
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
• Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture 
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The Sr. AWS Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews 
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs 
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code
• 15 years of full-time education

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture 
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator 
• Salesforce Certified Platform Developer I

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING: 

Managerial Roles & Responsibilities

• Act as the AWS subject matter expert, providing leadership and guidance to internal teams
• Coach, mentor, and develop junior AWS team members while setting clear goals and expectations
• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
• Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition
• Drive hiring strategies to support organizational growth
• Build and lead high-performing teams, fostering a collaborative and motivated work culture
• Establish and oversee OKRs, ensuring alignment with business objectives
• Collaborate with business leaders to prioritize initiatives and drive impactful outcomes
• Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace
• Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect
  
  

Technical Roles & Responsibilities

• Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements
• Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience
• Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency
• Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock
• Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)
• Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle)
• Identify and address technical challenges, proactively resolving roadblocks for teams
• Advocate for AWS best practices and provide technical leadership in solution design

Qualifications

• Minimum 3 years of experience leading and managing technical teams
• For Sr Manager roles, experience managing Manager(s) is an added advantage
• AWS Solution Architect Associate Certification
• Strong expertise in AWS cloud architecture, security, compliance, and automation
• Proven track record of leading technical teams while driving innovation and efficiency
• Experience in the Contact Center domain, particularly with Amazon Connect
• Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q
• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus
• Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The AWS Senior Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews 
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs 
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture 
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator 
• Salesforce Certified Platform Developer I

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job Title: US Mortgage Analyst/Senior US Mortgage Analyst/ US Mortgage Support Lead / US Mortgage Support Specialist

Location: Noida/Gurgaon India

Timings: 6 PM to 3 AM IST

Job Description: 

We are seeking a detail-oriented and articulate Senior US Mortgage Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach.

Key Responsibilities:

• Serve as the first point of contact for customers via email, chat, or phone.
• Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
• Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
• Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
• Maintain thorough documentation of customer interactions, queries, and resolutions.
  Monitor and track common issues to help identify trends and escalate systemic problems.
• Contribute to improving support documentation, FAQs, and internal knowledge bases.
• Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Required Skills:.

• Experience 1-3yrs
• Excellent written and verbal communication skills with a professional and empathetic tone.
• Strong analytical and logical reasoning capabilities.
• Proficient in MS Office (especially Excel and Word).
• Ability to handle multiple tasks, prioritize issues, and manage time effectively.
• Collaborative mindset with a willingness to learn and adapt.
• Previous experience in Mortgage domain
• Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Preferred Skills:

• Familiarity with ticketing systems and customer support metrics.
• Understanding of data integrity and confidentiality best practices.

Job Title: US Mortgage Analyst/Senior US Mortgage Analyst/ US Mortgage Support Lead / US Mortgage Support Specialist

Location: Noida/Gurgaon India

Timings: 6 PM to 3 AM IST

Job Description: 

We are seeking a detail-oriented and articulate Senior US Mortgage Analyst to join our support team. The ideal candidate will bring strong written and verbal communication skills, a commerce background with a focus on Mathematics or Economics, and practical experience in SQL to effectively understand, troubleshoot, and support customer issues. This is a great opportunity for someone who combines analytical thinking with a customer-first approach.

Key Responsibilities:

• Serve as the first point of contact for customers via email, chat, or phone.
• Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution.
• Deliver prompt, accurate, and courteous responses to customer inquiries and issues.
• Investigate and resolve customer complaints by collaborating with internal teams and utilizing SQL to extract or verify data.
• Maintain thorough documentation of customer interactions, queries, and resolutions.
  Monitor and track common issues to help identify trends and escalate systemic problems.
• Contribute to improving support documentation, FAQs, and internal knowledge bases.
• Support service-level agreements (SLAs) and meet quality and responsiveness KPIs.

Required Skills:.

• Experience 1-3yrs
• Excellent written and verbal communication skills with a professional and empathetic tone.
• Strong analytical and logical reasoning capabilities.
• Proficient in MS Office (especially Excel and Word).
• Ability to handle multiple tasks, prioritize issues, and manage time effectively.
• Collaborative mindset with a willingness to learn and adapt.
• Previous experience in Mortgage domain
• Should be comfortable working from the office in a fixed shift, Monday to Friday, from 9:00 AM to 6:00 PM Eastern Time (ET)

Preferred Skills:

• Familiarity with ticketing systems and customer support metrics.
• Understanding of data integrity and confidentiality best practices.

Role Summary

We are seeking a Senior GTM Systems Administrator to join our Revenue Operations team, reporting to the Sr. Director of Revenue Operations. This role plays a critical part in enabling efficient revenue operations across Sales, Marketing, Customer Success, and Finance.

At Enboarder, Salesforce serves as our primary system of record, while Hubspot powers our marketing automation and lead management. The Senior GTM Systems Administrator owns the administration, optimization, and integration of Salesforce and HubSpot, ensuring our GTM teams have reliable systems, clean data, and scalable processes that support pipeline generation, customer growth, and operational efficiency. 

The ideal candidate brings strong Salesforce administration expertise, hands-on Hubspot administration experience, and a highly collaborative approach to identifying opportunities for improvement and partnering with stakeholders to implement scalable solutions.

Key Responsibilities

1. Salesforce Administration

• Co-Own administration and optimization of the Salesforce platform supporting Sales, Marketing, Customer Success, and Finance teams — including objects, fields, validation rules, page layouts, permissions, user access, dashboard and reporting to support visibility into funnel performance, ARR, and key GTM metrics.
• Partner directly with GTM stakeholders to understand business problems and translate them into well-architected technical requirements and Salesforce solutions
• Design, troubleshoot, and optimize Salesforce Flows and automation to support evolving business requirements

2. HubSpot Administration

• Own the administration and maintenance of the HubSpot platform, including properties, workflows, forms, lifecycle stages, and backend automation, ensuring system continuity, clean data, and reliable synchronization with Salesforce and other GTM tools
• Build and maintain marketing dashboards and reports, including advanced analytics (e.g., expansion reporting) in close partnership with the Marketing team
• Serve as the primary point of escalation for HubSpot workflow, reporting, and data issues across Marketing and Sales teams.

3. GTM Systems Integrations

        Maintain and support integrations between Salesforce, HubSpot, and the broader GTM technology stack,
        ensuring reliable data sync and system performance. Current stack includes:

• Salesforce & HubSpot (core integration)
• Planhat · Gong · ZoomInfo · Intercom · Rocketlane ·  LinkedIn Sales Navigator · Trumpet · Zapier

4. Data Quality & Governance

• Partner with the RevOps and GTM team to complete the ongoing account deduplication and contact association initiative, improving account and contact data integrity across Salesforce, HubSpot, and Planhat
•   Implement automation and processes to reduce duplicates and maintain consistent account & contact associations
• Perform monthly audits to monitor duplicate accounts and contact associations and proactively address data quality issues

5. Documentation

• Maintain clear documentation of system configurations, integrations, automation logic, and operational processes in alignment with GTM system best practices

Required Qualifications

• 5+ years of hands-on Salesforce administration experience with demonstrated ability to own and deliver complex projects independently.
• 2+ years of hands-on HubSpot administration experience
• Strong experience designing, building, troubleshooting, and optimizing Salesforce Flows
• Proven ability to translate business requirements from GTM stakeholders into scalable technical solutions
• Experience maintaining and improving Salesforce–HubSpot integrations
• Experience working with GTM tools such as Planhat, Gong, ZoomInfo
• Strong CRM data governance skills — deduplication, data hygiene, and validation automation.
• Background in SaaS or subscription-based businesses, solid understanding of ARR, pipeline management, and GTM funnel metrics.
• Strong problem solving skills and ability to collaborate across multiple teams
• Proactive, ownership-driven mindset with the ability to independently identify issues and drive solutions
• Exposure to quote-to-cash processes and tools such as Salesforce CPQ is a plus

BOLD is seeking for QA professional who will work directly with the BI Development team to validate Business Intelligence solutions. He will build test strategy and test plans and test cases for ETL and Business Intelligence components. He will also validate SQL queries related to test cases and produce test summary reports. 

ABOUT THIS TEAM

BOLD Business Intelligence(BI) team is a centralized team responsible for managing all aspects of the organization's BI strategy, projects and systems. BI team enables business leaders to make data-driven decisions by providing reports and analysis. The team is responsible for developing and manage a latency-free credible enterprise data warehouse which is a data source for decision making and input to various functions of the organization like Product, Finance, Marketing, Customer Support etc.

BI team has four sub-components as Data analysis, ETL, Data Visualization and QA. It manages deliveries through Snowflake, Sisense and Microstrategy as main infrastructure solutions. Other technologies including Python, R, Airflow are also used in ETL, QA and data visualizations.

WHAT YOU’LL DO

• Work with Business Analysts, BI Developers to translate Business requirements into Test Cases  
• Responsible for validating the data sources, extraction of data, applying transformation logic, and loading the data in the target tables.  
• Designing, documenting and executing test plans, test harness, test scenarios/scripts & test cases for manual, automated & bug tracking tools. 

WHAT YOU’LL NEED

• Experience in Data Warehousing / BI Testing, using any ETL and Reporting Tool 
• Extensive experience in writing and troubleshooting SQL Queries using any of the Databases – Snowflake/ Redshift / SQL Server / Oracle 
• Exposure to Data Warehousing and Dimensional Modelling Concepts  
• Experience in understanding of ETL Source to Target Mapping Document  
• Experience in testing the code on any of the ETL Tools 
• Experience in Validating the Dashboards / Reports on any of the Reporting tools – Sisense / Tableau / SAP Business Objects / MicroStrategy  
• Hands-on experience and strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC). 
• Good experience of Quality Assurance methodologies like Waterfall, V-Model, Agile, Scrum.  
• Well versed with writing detailed test cases for functional & non-functional requirements. 
• Experience on different types of testing that includes Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing, Regression testing & User Acceptance testing (UAT) & Involved in Load Testing, Performance Testing & Stress Testing. · Expertise in using TFS / JIRA / Excel for writing the Test Cases and tracking the  
• Exposure in scripting languages like Python to create automated Test Scripts or Automated tools like Query Surge will be an added advantage 
• An effective communicator with strong analytical abilities combined with skills to plan, implement & presentation of projects 

EXPERIENCE- 

• QA Engineer, BI: 2.5 years+
• Senior QA Engineer, BI: 4.5 years+

#LI-SV1

Senior Software Engineer II - Cloud SOAR, CyberSecurity

Location-Noida/Bangalore(Hybrid)

Sumo Logic's Cloud SOAR (Security Orchestration, Automation, and Response) platform enhances security operations by automating and orchestrating workflows across diverse security tools and systems. SumoLogic is seeking a highly skilled and experienced Senior Software Engineer to join our Cloud SOAR team. As a Senior Software Engineer, you will play a critical role in designing, developing, and maintaining our cutting-edge cloud-based SOAR solutions. This role requires a deep understanding of cybersecurity, cloud technologies, and a passion for innovation.

Key Responsibilities:

• Design and Development: Architect, design, and implement scalable and reliable cloud-based SOAR solutions that meet the highest standards of software quality and performance.
• Cybersecurity Expertise: Utilize your expertise in cybersecurity to develop advanced threat detection, response, and automation capabilities within our SOAR platform.
• Collaboration: Work closely with product management, architects, and other engineering teams to define technical requirements and deliver high-quality features.
• Innovation: Stay abreast of the latest trends and advancements in cloud security and SOAR technologies. Drive continuous improvement and innovation within the team.
• Mentorship: Provide technical guidance and mentorship to junior engineers, fostering a culture of collaboration and continuous learning.
• Customer Focus: Engage with customers to understand their needs and challenges, translating them into effective technical solutions.
• Cross-functional Collaboration: Collaborate with Ops/SRE and customer success teams to ensure timely responses and resolutions to customer escalations and production issues.

Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 7+ years of hands-on experience in software engineering, 
• Technical Skills: Proficiency in cloud technologies (AWS, Azure, GCP), programming languages (Python, Java, Go, etc.). Preferred to have experience in working in CyberSecurity related technologies like SIEM/SOAR.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on delivering high-quality solutions.
• Agile Development: Experience with Agile development methodologies and practices.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Customer Orientation: Experience in working directly with customers to gather requirements, provide support, and deliver solutions that meet their needs.

About Us

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

We are looking for a Sr. Salesforce Technical Architect to add to our very talented Service Cloud technical team! The Sr. Salesforce Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

YOU WILL HAVE THE OPPORTUNITY TO:

• Discuss reporting needs with business users to design dashboards and reports that will provide data visibility for leadership, business groups, and the general user population
• Review business reporting requirements and translate those requirements into technical reporting & dashboard specifications
• Provide insight to business users and technical team members regarding the best way to build reports and dashboards
• Develop dataflows and lenses in an existing Salesforce Einstein Analytics tool to support business requirements
• Establish best practices and standards for dataflow, lenses, and dashboard development and deployment
• Establish operations and refresh standards based on globally aligned data strategy

REQUIRED EXPERIENCE:

• 6+ years working on the Salesforce platform, specifically within a technical application
• End to end project implementation including integrations with other applications such as SAP, Oracle, and MS Dynamics
• Strong understanding of multi-tenant architecture and integration architecture
• Solid understanding of CI/CD solutions
• Solid understanding of PaaS & IaaS platforms such as Heroku, AWS, and Azure
• Hands-on development experience using Apex, Lightning Components and Visualforce
• Salesforce Architect Certifications (Application and System Architect)
• Full English proficiency
• Ability to travel internationally
• 15 years of full-time education

PREFERRED SKILLS:

• Communication: Effectively deliver solutions and influence stakeholders
• Flexible: Quickly pivot and create new solutions based on customer needs
• Organized: Prioritize project tasks and milestones
• Motivated: NeuraFlash, Part of Accenture is growing quickly and building a community of Salesforce enthusiasts! 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Roles and Responsibilities:

• Write and edit cloudformation / terraform templates, automation for configurations and deployment of applications
• Maintain industry best practices with security and compliance in mind 
• Interact with multiple teams to collaborate and carry out projects 
• Adapt to new tools and resources needed for projects 
• Understand networking components and gateways 
• Use terraform modules and scripts for IaC
• Working with the engineering and development teams to evaluate and determine the best cloud options.
• Altering and enhancing current systems.
• Educating teams on the application of fresh cloud efforts and technology.
• Designing, creating and implementing modular cloud-based applications.
• Using best practices for creating and maintaining cloud systems.
• Ensuring that data processing and storage operations are done effectively and in compliance with corporate security guidelines.
• Identifying, evaluating, and fixing infrastructure vulnerabilities and deployment problems with applications.
• Regularly assessing current systems and recommending improvements.
• Interacting with clients, giving cloud support, and delivering guidance in accordance with customer needs.

Must Have Skills:

• • Overall 5+ years of experience in Cloud Engineering.
  • Relevant 4+ years experience using AWS.
  • 3+ years experience with terraform.
            Hands-on with Kubernetes, EC2, and Linux administration is required.
  • Proficiency in at least one programming language, such as Python, Java, JavaScript, Node.js, or Go.
  • Ansible / Terraform knowledge.
  • Understanding of software and database concepts, such as managing large applications and troubleshooting issues.
  • Networking skills, such as knowing the basics of cloud infrastructure and data visualization.
  • Strong knowledge of networking components.
  • Experience writing and editing CloudFormation templates .
            Experience writing and editing IAM policies and rules.

Good to have

• Experience of integrating and debugging cloud solution with android clients 
• Experience with agile development, Jira & Git 

Education: 

BE/BTech/MCA/ME/MTech/MS in Computer Science or a related technical field or equivalent practical experience

Location: Noida

Website: https://www.nomiso.io/

Service Desk Engineer

Position Overview: 

The Service Desk Engineer is responsible for providing first-level and second-level technical support to end users, ensuring timely resolution of incidents and service requests. This role plays a critical part in maintaining system availability, user productivity, and service quality in a fast-paced IT environment.

Roles and Responsibilities: 

• Provide L1 support for incidents and service requests via phone, email, chat, and ticketing tools.
  ● Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
  ● Log, track, and manage tickets in ITSM tools in accordance with SLAs.
  ● Escalate complex issues to L3 teams with proper documentation and analysis.
  ● Support user onboarding/offboarding, access management, and asset provisioning.
  ● Monitor systems and alerts, and proactively identify potential issues.
  ● Assist in incident, problem, and change management activities.
  ● Maintain and update knowledge base articles and standard operating procedures.
  ● Ensure compliance with security, access control, and audit requirements.
  
  

 Must Have Skills:

• 2–5 years of experience in IT Service Desk or Technical Support roles.
• Strong knowledge of Windows/Mac OS, basic networking, and common enterprise applications.
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Understanding of ITIL processes (Incident, Request, Problem Management).
• Good troubleshooting and analytical skills.
• Strong verbal and written communication skills.
  
  

Good to Have Skills:

• Experience in FinTech, BFSI, or regulated environments.
• Exposure to cloud platforms (AWS, Azure, GCP).Knowledge of Active Directory, VPNs, and access management. 
• ITIL certification (Foundation preferred).
  
  

Key Attributes

• Customer-focused and service-oriented mindset.
• Ability to work in shifts, including 24x7 support environments.
• Strong attention to detail and documentation.
• Ability to work under pressure and manage multiple tasks.

Location: 

• Noida

Service Desk Manager

Position Overview: 

The Service Desk Manager will lead and manage the IT Service Desk operations for a fast-paced FinTech environment, ensuring high availability, security, and seamless support for business-critical applications and platforms. The ideal candidate should be able to clearly define the scope and objectives for the service desk. They must establish processes and frameworks based on ITIL best practices and create Standard Operating Procedures (SOPs) for ticket handling, escalation, and communication..We are specifically looking for someone capable of establishing a service desk process from the ground up, rather than managing an already implemented process.

Roles and Responsibilities: 

• Ticketing Workflow Setup: - Must have the ability to set up a ticketing workflow from scratch using tools such as JIRA Service Desk, Zendesk, or Freshdesk. 
• This includes creating and managing the ticket flow, routing, triggers, automation, views, and defining the logic/integration behind the ticketing workflow.
• Reporting & Metrics: Familiarity with handling reporting and metrics is essential. - Key Performance Indicators (KPIs): Such as First Call Resolution (FCR), Average Handling Time (AHT), and SLA compliance.
• Dashboards: Creation of dashboards for real-time performance monitoring.
• Feedback Mechanism: Implementation of customer satisfaction surveys for continual improvement (CSAT) –
• Training & Knowledge Management: - Responsible for agent training in tools, processes, and soft skills. - Regular maintenance and updates of the knowledge base to ensure accurate and accessible information.
• SDLC process  Awareness: Should be aware of the Software Development Life Cycle (SDLC) processes and stakeholder management at different stages of code deployments, working with cross-functional teams such as developers, QA, DevOps, and possessing a basic understanding of cloud services.

 Must Have Skills:

• 10+ years of IT experience, with at least 5 years in Service Desk or IT Operations leadership.
• Strong incident management and crisis handling skills.
• Strong understanding of ITIL frameworks (ITIL v4 preferred).
• Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, or Remedy.
• Experience supporting mission-critical, customer-facing financial systems.
• Excellent stakeholder management and communication skills.
  
  

 Good to Have Skills:

• Experience working in FinTech, BFSI, or high-availability digital platforms.
• Knowledge of cloud environments (AWS/Azure/GCP).
• Exposure to DevOps, SRE, or automation-driven operations.
• Familiarity with compliance and security standards relevant to financial services.
  
  

Key Attributes

• Customer-first and risk-aware approach.
• Ability to operate under pressure in a fast-paced environment.
•  Strong analytical and problem-solving capabilities.
• High ownership and accountability mindset.

Location: 

• Noida

About the role:

We are looking for an experienced and hands-on HR professional with 5+ years of HR experience to manage end-to-end people operations while working closely with leadership in the USA. This role is execution-focused with strategic exposure, requiring strong ownership of core HR processes and people leadership.

The ideal candidate is proactive, detail-oriented, and comfortable operating independently in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES:

Strategic HR

• Drive HR initiatives and processes in alignment with organizational objectives and business priorities

Talent Acquisition Leadership

• Build, manage, and guide the Talent Acquisition team, providing strategic direction and oversight
• Define recruitment frameworks and ensure alignment of hiring strategies with business objectives

Employee Lifecycle Management

• Handle complete onboarding and offboarding processes, ensuring a smooth and compliant employee experience
• Prepare and manage HR documentation, contracts, letters, and employee records

Payroll, Compensation & Benefits

• Independently handle payroll processing, ensuring accuracy, timeliness, and statutory compliance
• Manage employee attendance and leave records, ensuring compliance with policies and smooth processing
• Support compensation structures, benefits administration, and payroll-related reconciliations
• Coordinate with finance and external vendors as needed

HR Operations & HRIS Management

• Maintain and update GreytHR HRIS and Geenhouse ATS systems, ensuring accurate employee records and up-to-date reports.
• Drive process improvements in HR operations, documentation, and workflows to enhance efficiency and compliance.

Statutory & Compliance (India)

• Manage statutory compliances, filings, and HR audits
• Ensure adherence to labor laws and internal HR policies

Employee Relations & Grievance Handling

• Act as the point of contact for employee grievances and concerns
• Ensure fair, timely, and empathetic resolution of issues

Stakeholder Collaboration

• Collaborate closely with cross-functional teams to gather inputs and ensure smooth execution of HR and people-related initiatives
• Act as a coordination point between HR, leadership, and internal stakeholders to ensure timely communication and follow-through on HR activities

Day-to-Day HR Operations

• Handle daily HR activities and ad-hoc operational requirements with accountability and ownership

Employer Branding

• Support and execute employer branding initiatives on social media platforms, particularly LinkedIn, to promote hiring, culture, and workplace updates
• Ensure consistent and professional employer brand messaging across all digital hiring touchpoints to enhance candidate experience and visibility

REQUIRED QUALIFICATIONS:

• 5+ years of full-time HR experience in a generalist / HRBP role
• Experience in leading and managing a Talent Acquisition team, with the ability to provide strategic guidance and oversight of recruitment operations
• Master’s degree in Human Resources or a related field
• Mandatory hands-on experience in Payroll processing
• Hands on experience with HRIS & ATS tools.
• Strong experience in Talent Acquisition and HR Operations
• Solid understanding of compensation, benefits, and statutory compliance as per Indian labour laws
• Experience working closely with senior stakeholders
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision

NICE TO HAVE:

• Exposure to remote or distributed teams
• Prior experience working with international stakeholders (US preferred)

WHAT WE OFFER:

• Highly inclusive and collaborative culture
• Opportunity to work closely with leadership from the US
• Strong focus on learning, ownership, and growth
• 100% remote working flexibility

ABOUT WIN & OUR CULTURE:

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we are on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.

About the Role

We are looking for a strategic and entrepreneurial person to help drive WIN’s next phase of aggressive growth in the U.S. residential services market and support the company’s emerging strategic initiatives in India.

This role is ideal for a top-tier or competitive candidate who combines analytical rigor with creativity and is excited by the opportunity to shape cross-market growth, strengthen partnerships, and help scale technology-led innovation. You will work directly with senior leadership and cross-functional teams to translate ideas into measurable business outcomes across strategy, operations, and new ventures.

What You’ll Do

• Identify and evaluate new growth opportunities in U.S. and emerging markets using data-driven insights.

• Develop business cases and go-to-market frameworks for new products, services, and partnerships.

• Collaborate with Product, Technology, Marketing, and Operations teams to implement strategic initiatives and measure impact.

• Lead pilot projects, assess outcomes, and recommend scale-up strategies.

• Support cross-functional alignment on key growth priorities and report progress to senior leadership.

• Contribute to building scalable models that leverage WIN’s proprietary technology and AI-driven platforms.

Who You Are

• Minimum 4 years of total professional experience, including 2–3 years in business/product strategy, growth, or partnerships roles.

• MBA from a top tier or a competitive business school in India is a plus.

• Strong analytical, problem-solving, and financial modelling skills.

• Experience with or exposure to U.S. or global markets preferred.

• Adept at working cross-functionally to drive clarity and execution in complex, fast-moving environments.

• Highly collaborative, intellectually curious, and outcome-focused.

About WIN

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we’re on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.

Why WIN

• Drive aggressive growth for the #1 home inspection brand in the U.S.

• Shape cross-market strategy, helping WIN tap into the incredible potential of the Indian market.

• Work directly with global leadership on high-impact, technology-led initiatives.

• Be part of a company investing significantly in proprietary tech and AI platforms that are redefining customer experience and operational excellence.

• Competitive compensation and significant career growth opportunities within a global leadership environment.

About the Role

We are looking for a data-driven, results-oriented performance marketing leader with a strong understanding of full-funnel digital marketing for U.S. audiences. This role is ideal for someone who has grown through hands-on execution and has proven track record in guiding high-performing marketing teams in cross- functional manner.

You will work cross-functionally with leadership, marketing, product and technology teams to design, test, and scale marketing campaigns across channels, monitor performance metrics, experiment with creative and audience strategies, and ensure measurable results. You’ll bring curiosity, analytical rigor, and accountability, owning outcomes while fostering a culture of learning and performance.

What You’ll Do

• Collaborate with leadership to align marketing performance with business goals and global market needs.
• Partner with marketing, product, and technology teams to optimize full-funnel campaigns across paid, organic, and email channels.
• Oversee testing and experimentation to improve acquisition, conversion, and retention performance.
• Track and analyse KPIs to guide continuous improvement.
• Grow, mentor, and support a capable marketing team, ensuring excellence in execution.

Who You Are

• Proven leadership in managing full-funnel digital marketing, including paid media, SEO, content, and email.
• Skilled at mapping business goals to granular steps in marketing including campaign design, optimization, and A/B testing.
• Analytical and results-oriented, with strong understanding of performance metrics.
• Hands-on leader who collaborates closely with specialists to drive measurable outcomes.
• Curious, organized, and passionate about performance marketing and growth.

Must-Have Qualifications

• MBA from a highly recognized business school in India.
• Minimum 6 years of marketing experience focused on U.S. markets.
• Proven success managing and optimizing campaigns across multiple digital channels.
• Strong understanding of Google Ads, Meta Ads, HubSpot, Salesforce, Google Analytics, and SEMrush.
• Demonstrated ability to lead teams while remaining actively involved in strategy, testing, and optimization.

About WIN

WIN is the #1 ranked inspection services company in the United States. Backed by three decades of excellence, we’re on a mission to build a global brand by transforming the $250+ billion U.S. residential services market through AI-driven innovation, exceptional customer experience, and operational excellence. Combining the stability of an established leader with the energy of a fast-growing organization, WIN offers driven, like-minded professionals a unique opportunity for meaningful personal and professional growth.

Why Join WIN

• Lead performance marketing for a fast-scaling, #1-ranked U.S. brand.
• Collaborate directly with U.S. leadership in a data-driven, high-growth environment.
• Work with a talented team of specialists to drive measurable business outcomes.
• Be part of a company that combines proven stability with innovation and momentum.
• Competitive compensation and clear advancement opportunities.