NeuraFlash, Part of Accenture
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Salesforce Consultant, Quality Assurance
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Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
We are looking for a skilled QA Automation Consultant with strong expertise in Salesforce and AWS Connect testing to join our growing team. The ideal candidate will have hands-on experience in QA projects,Salesforce automation implementations, and AI-driven application testing, including Agentforce and Generative/Agentic AI use cases.
This role requires ownership of the QA lifecycle, active contribution to automation framework design, and successful delivery of Salesforce QA Automation initiatives.
Key Responsibilities:
- Strong background in Salesforce QA Automation projects, including web, API, voice, and chat-based applications
- Hands-on experience in automation tools such as Playwright (with AI SDK), REST Assured, JMeter/K6, JUnit/TestNG (preferred), and working knowledge of Provar, Selenium WebDriver, Java, Python, Selenium Grid, Cucumber, Maven, and CI/CD pipeline integrations
- Experience in leading or independently managing the complete QA lifecycle including Test Plan creation, Test Scenario design, Test Case/Script development, execution, and defect lifecycle management
- Estimate, prioritize, plan, and coordinate testing activities across Agile, Waterfall, or Hybrid SDLC/STLC models
- Ability to design and build automation frameworks from scratch, with strong expertise in automation architecture, reusable components, and regression suite development
- Successfully delivered at least one Salesforce QA Automation implementation, including in-sprint automation and regression coverage
- Experience in managing both Manual and Automation testing activities and identifying reusable test assets
- Strong understanding of Salesforce solution design, architecture fundamentals, and business requirements validation
- Experience or knowledge of Salesforce Agentforce Agents (Voice/Chat/Email/Slack/SMS) and testing of Agentic & Generative AI applications is a plus
- Salesforce Agentforce Specialist Certification and Agentforce Legend rank; Salesforce Administrator certification is a big plus
- Experience testing Salesforce Service Cloud Voice (SCV), MIAW, Live Agent, AWS Connect, AWS Voice & Chat Agents, and IVR telephony systems is preferred
- Ability to leverage Generative and Agentic AI tools for QA optimization including test data generation, test case generation, status reporting, and other QA artifacts
- Write and execute test cases based on requirements, maintain requirement traceability using tools such as Zephyr/TestRail/X-Ray, and log/manage defects in Jira
- Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT), actively participate in defect triage, and guide customers through the UAT process
Soft Skills:
- Strong presentation skills (remote and in-person), including stakeholder-facing discussions
- Ability to lead user story clarification sessions with business and internal teams
- Clear and effective communication of QA status, risks, and mitigation plans
- Highly organized, accountable, and quality-driven mindset
- Proactively contribute to continuous improvement initiatives and automation maturity
Qualifications:
- Bachelor’s degree in Computer Science or a related field
- 2–6 years of experience as a QA Automation Engineer/Consultant
- Proven experience in Salesforce Web and API automation projects
- Strong hands-on expertise in Playwright, Provar, and/or Selenium
- Experience integrating automation suites with CI/CD pipelines
If you are a detail-oriented, automation-driven QA professional with a passion for Salesforce, AI-driven applications, and continuous quality improvement, we encourage you to apply for this exciting opportunity.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Ready to apply?
Apply to NeuraFlash, Part of AccentureSalesforce Consultant, Quality Assurance
Share this job
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
We are looking for a skilled QA Automation Consultant with strong expertise in Salesforce and AWS Connect testing to join our growing team. The ideal candidate will have hands-on experience in QA projects,Salesforce automation implementations, and AI-driven application testing, including Agentforce and Generative/Agentic AI use cases.
This role requires ownership of the QA lifecycle, active contribution to automation framework design, and successful delivery of Salesforce QA Automation initiatives.
Key Responsibilities:
- Strong background in Salesforce QA Automation projects, including web, API, voice, and chat-based applications
- Hands-on experience in automation tools such as Playwright (with AI SDK), REST Assured, JMeter/K6, JUnit/TestNG (preferred), and working knowledge of Provar, Selenium WebDriver, Java, Python, Selenium Grid, Cucumber, Maven, and CI/CD pipeline integrations
- Experience in leading or independently managing the complete QA lifecycle including Test Plan creation, Test Scenario design, Test Case/Script development, execution, and defect lifecycle management
- Estimate, prioritize, plan, and coordinate testing activities across Agile, Waterfall, or Hybrid SDLC/STLC models
- Ability to design and build automation frameworks from scratch, with strong expertise in automation architecture, reusable components, and regression suite development
- Successfully delivered at least one Salesforce QA Automation implementation, including in-sprint automation and regression coverage
- Experience in managing both Manual and Automation testing activities and identifying reusable test assets
- Strong understanding of Salesforce solution design, architecture fundamentals, and business requirements validation
- Experience or knowledge of Salesforce Agentforce Agents (Voice/Chat/Email/Slack/SMS) and testing of Agentic & Generative AI applications is a plus
- Salesforce Agentforce Specialist Certification and Agentforce Legend rank; Salesforce Administrator certification is a big plus
- Experience testing Salesforce Service Cloud Voice (SCV), MIAW, Live Agent, AWS Connect, AWS Voice & Chat Agents, and IVR telephony systems is preferred
- Ability to leverage Generative and Agentic AI tools for QA optimization including test data generation, test case generation, status reporting, and other QA artifacts
- Write and execute test cases based on requirements, maintain requirement traceability using tools such as Zephyr/TestRail/X-Ray, and log/manage defects in Jira
- Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT), actively participate in defect triage, and guide customers through the UAT process
Soft Skills:
- Strong presentation skills (remote and in-person), including stakeholder-facing discussions
- Ability to lead user story clarification sessions with business and internal teams
- Clear and effective communication of QA status, risks, and mitigation plans
- Highly organized, accountable, and quality-driven mindset
- Proactively contribute to continuous improvement initiatives and automation maturity
Qualifications:
- Bachelor’s degree in Computer Science or a related field
- 2–6 years of experience as a QA Automation Engineer/Consultant
- Proven experience in Salesforce Web and API automation projects
- Strong hands-on expertise in Playwright, Provar, and/or Selenium
- Experience integrating automation suites with CI/CD pipelines
If you are a detail-oriented, automation-driven QA professional with a passion for Salesforce, AI-driven applications, and continuous quality improvement, we encourage you to apply for this exciting opportunity.
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Ready to apply?
Apply to NeuraFlash, Part of AccentureAmazon Connect Automation Consultant, Quality Assurance
Share this job
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
We are seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance efforts across contact center implementations. The ideal candidate brings deep expertise in Amazon Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni-channel and conversational AI solutions.
Key Responsibilities & Required Skills
Amazon Connect & IVR Testing
- Design and execute comprehensive test plans for Amazon Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the Amazon Connect Endpoint Test Utility to verify WebRTC support and network connectivity.
- Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, call center routing rules (skill, queue, priority, time-of-day), outbound dialers, and campaign management pipelines.
- Validate omni-channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools.
- Test voice user interfaces (VUI) and advanced IVR systems; validate conversational flows for text-based bots (Web, Facebook Messenger, WhatsApp, etc.).
- Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and Salesforce including Agentforce, Bedrock, Amazon Lex, Google DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across all interaction channels.
- Validate API integrations using Postman across Amazon Connect, Salesforce CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS Lambda, S3, DynamoDB, and IAM in managing test environments.
Load, Performance & Automation
- Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; leverage VUGen, Analysis, and Controller modules with deep scripting expertise.
- Develop and maintain automated test frameworks and CI/CD pipelines using Jenkins, GitLab CI/CD, or CodeDeploy for continuous validation of Amazon Connect deployments; SQL and AWS cloud platform knowledge required.
- Execute performance tests for web and web service applications with high transaction rates; generate comprehensive report summaries covering system resource trends, load metrics, and bottleneck analysis.
- Experience with Bespoken, Operata, Cyara, Hammer or any other IVR Automation tools
Reporting, Collaboration & Contact Center Domain
- Generate and analyze reports using Amazon Connect’s built-in metrics and Contact Lens to surface quality trends, defect patterns, and SLA compliance data for stakeholder review.
- Bring cross-platform contact center product knowledge (Genesys, Cisco, Avaya, Twilio, or similar) to benchmark Amazon Connect behavior and guide migration or integration test strategies.
- Lead SIT & UAT coordination including defect management with call recording references, business scenario refinement, and UAT walkthroughs; proficient in JIRA, Qtest/Qmetry, Postman, CloudWatch, Lucid, and softphone clients.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Ready to apply?
Apply to NeuraFlash, Part of AccentureAmazon Connect Automation Consultant, Quality Assurance
Share this job
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
We are seeking a skilled Amazon Connect Automation QA Consultant to lead quality assurance efforts across contact center implementations. The ideal candidate brings deep expertise in Amazon Connect testing, automated IVR validation, and load & performance testing—along with a solid understanding of omni-channel and conversational AI solutions.
Key Responsibilities & Required Skills
Amazon Connect & IVR Testing
- Design and execute comprehensive test plans for Amazon Connect contact flows (DTMF/ASR), including native testing for automated flow validation using the Amazon Connect Endpoint Test Utility to verify WebRTC support and network connectivity.
- Test CloudFormation stacks, Lambda integrations, Amazon Lex bots, call center routing rules (skill, queue, priority, time-of-day), outbound dialers, and campaign management pipelines.
- Validate omni-channel routing across voice, chat, SMS, and email channels; verify Contact Control Panel (CCP), agent availability states, whisper flows, hold/transfer/escalation/callback scenarios, and supervisor monitoring tools.
- Test voice user interfaces (VUI) and advanced IVR systems; validate conversational flows for text-based bots (Web, Facebook Messenger, WhatsApp, etc.).
- Test Agentic AI and Natural Language Understanding (NLU) systems from AWS and Salesforce including Agentforce, Bedrock, Amazon Lex, Google DialogFlow, or similar conversational platforms; craft test cases covering user experience and persona across all interaction channels.
- Validate API integrations using Postman across Amazon Connect, Salesforce CRM (Service Cloud), and WFM platforms; test communications protocols including WebRTC and SIP; apply testing proficiency for AWS Lambda, S3, DynamoDB, and IAM in managing test environments.
Load, Performance & Automation
- Elicit requirements and define load and performance test scope; plan, script, execute, and analyze tests using JMeter, LoadRunner, or NeoLoad; leverage VUGen, Analysis, and Controller modules with deep scripting expertise.
- Develop and maintain automated test frameworks and CI/CD pipelines using Jenkins, GitLab CI/CD, or CodeDeploy for continuous validation of Amazon Connect deployments; SQL and AWS cloud platform knowledge required.
- Execute performance tests for web and web service applications with high transaction rates; generate comprehensive report summaries covering system resource trends, load metrics, and bottleneck analysis.
- Experience with Bespoken, Operata, Cyara, Hammer or any other IVR Automation tools
Reporting, Collaboration & Contact Center Domain
- Generate and analyze reports using Amazon Connect’s built-in metrics and Contact Lens to surface quality trends, defect patterns, and SLA compliance data for stakeholder review.
- Bring cross-platform contact center product knowledge (Genesys, Cisco, Avaya, Twilio, or similar) to benchmark Amazon Connect behavior and guide migration or integration test strategies.
- Lead SIT & UAT coordination including defect management with call recording references, business scenario refinement, and UAT walkthroughs; proficient in JIRA, Qtest/Qmetry, Postman, CloudWatch, Lucid, and softphone clients.
What’s it like to be a part of NeuraFlash, Part of Accenture?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Ready to apply?
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