About the Role:

Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way. 

Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.

You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

Your Impact:

• Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
• Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximize customer lifetime by helping them unlock the most product value
• Drive the adoption across the customers’ teams
• Drive Net Retention via upsell and cross sell

Your Qualifications:

• 1+ years of work experience in a customer ­facing role (Customer Success, Account Management, Customer Support,  etc)
• Fluent English
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• Keen business sense to discover and understand customer business objectives and pain points 
• Passionate about teaching/instilling knowledge in others
• Willing to dive into technical details of a product to understand it thoroughly
• Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
• Prepare to work evening shift (16:30 - 01:00)
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
• Excellent organization, note-taking, and time management skills

Standout Qualities:

• Energetic, critical thinker, generally curious, problem solver
• Passionate about learning and improving every day, motivated to excel
• Open to feedback, coachable
• Strong team player
• Self Starter with strong ownership skills, willing to go above and beyond the job description
• Creative and innovative

Why Join Wrike? 

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays

Are you a marketer with experience from bigger companies' marketing departments with an ambitious ‘growth’ mindset and can do attitude? Do you get excited about growing a business? If this sounds like you, then we’d love to chat!

Role Background

So… we have built this rocket ship. We call it Wolt. We are best known for our food delivery platform, yet we are on a journey to become an ‘’everything’’ app so you can get almost anything in your city delivered to your doorstep in less than an hour. 

As the Marketing Specialist, you will be responsible for managing user marketing campaigns end-to-end related to our restaurant, retail partners, or collaborations with other companies. You will be at the marketing steering wheel as well as the engine room, and will be expected to bring ideas and also execute on them to reach our ambitious targets.
 

What you’ll be doing

• Driving the execution of marketing campaigns across paid and owned channels, based on our long-term strategy, and ensuring alignment with commercial priorities
• Regarding your campaigns, coming up with the offerings, thinking about the best media mix, and creative strategy are all your responsibilities
• Strong cooperation with other campaign managers and departments on the timing and budgeting of the different campaigns
• Understanding the impact of marketing strategies on the P&L and assessing their ROIs.
• Support reporting needs by gathering data, tracking KPIs, and contributing insights to improve future marketing activities
• Take ownership of setting up campaigns and content using internal tools and platforms, including basic technical configurations where needed
• Collaborate with designers and content creators to contribute to the development of campaign assets and visuals
• Assist in managing marketing relationships with local restaurant and retail partners, coordinating co-marketing activities to boost visibility 

Our humble expectations 

• You have 2 to 3 years of relevant marketing experience mainly in campaign management or project management.
• You’re willing to get your hands dirty and have a hands-on approach to get things done
• You have the ability to take ownership of projects, work independently, but also be open to feedback and collaboration
• You have a ‘customers first’ mindset and understand the impact of communication 
• You have a creative way of thinking and a great eye for valuable content
• You have previous experience in marketing, preferably in a fast-moving environment
• Multi-tasking is often unavoidable; great time management is a must
• Fluent in Greek and fluent in English
• Located and Eligible to work in Cyprus 

What we offer

We are in a fast-moving industry, and Cyprus is a very key market for Wolt. The team on the ground is very ambitious and willing to move the rocks to reach goals while supporting each other. As part of the marketing team, you can make a real impact with your campaigns on the market, see good results and see your work on various media channels.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Next steps

We’re reviewing applications on a rolling basis, so we encourage you to apply sooner rather than later. The process typically includes:

• Intro 30mins chat with our Talent Acquisition Partner.
• 30mins chat with the Hiring Manager to dive into your experience, 
• Case assignment (light, strategic, to see how you think) + 60 mins presentation call with senior stakeholders.

About the Role: 

Wrike is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager. You will be responsible for managing a portfolio of Mid Market /enterprise customers in EMEA. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

Team Dynamics:

You will be part of the incredible international globally distributed Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving.

Your Impact:

• By building strong customer relationships and act as the Wrike advocate to our customers throughout their Wrike journey
• By partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)
• By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth.
• By serving as the Wrike subject matter expert (SME) in providing guidance and addressing challenges on work management to customers
• By being a Team Player. You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• By monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.
• By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plans
• By leading end-to-end Success Plan execution, connecting customer objectives to measurable outcomes, and holding accountability for delivering and evidencing value over time.

This is an 18-month contract position for a maternity cover 

Your Qualifications: 

• Full fluency in English and German 
•  2+ years experience in Customer Success Management or customer facing-role supporting mid market clients.
• Experience working with Marketing teams, Professional Services, IT teams, PMO teams.
• Ability to build and maintain strong relationships with a diverse set of clients, including senior leadership.
• Knowledge and hands-on experience in project management, business process redesign, and change management.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patience
• Willing to dive into technical details of a product to understand it thoroughly

Standout Qualities: 

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• A strong team player attitude
• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
• A creative and innovative approach

Why Join Wrike? 

• 25 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Parental Leave: 18 Weeks Maternity / 4 Week Paternity 
• 2 Volunteer Days
• Medical Insurance (Employees + Dependents)
• Hybrid Working Model
• School Allowance (Up to €600/month for school aged kids)
• Simcard w/ Unlimited Internet Access for active employees
• Office Lunch Allowance (via Wolt) on Wednesdays / Thursday

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).  

*A select number of positions require full-time in office attendance*

As a member of a growing team, the dynamic individual will be responsible for nurturing ongoing affiliate client relationships as well as pursuing new partnership opportunities. The candidate should have an analytical mind and strong organizational skills.

What You'll Be Doing:

• Manage the full campaign lifecycle across adult networks (TrafficJunky, ExoClick, etc.) - from setup and launch to real-time optimization and scaling successful campaigns
• Optimize performance through strategic adjustments to bids, targeting (geo, device, OS, carrier, time), and creative rotations while efficiently allocating budget to high-ROI opportunities
• Lead creative testing for various ad formats (banners, native ads, popunders, push notifications) and collaborate with creative teams to develop high-converting assets
• Analyze campaign performance using network dashboards and Voluum to track KPIs (CPC, CPM, CTR, CR, CPA, ROAS), generating actionable reports and insights
• Research competitive strategies using tools like AdPlexity to identify market trends and opportunities across adult sub-verticals (dating, cams, tubes)
• Work cross-functionally with affiliate managers, offer owners, and development teams to align traffic acquisition with converting offers
• Innovate by testing new traffic sources, verticals, and ad formats to expand our acquisition strategy

What You'll Need to Be Successful:

• 3-5 years of experience managing paid media campaigns, preferably with exposure to adult traffic networks
• Familiarity with digital advertising platforms and campaign optimization techniques
• Analytical mindset with previous experience interpreting performance data and make data-driven decisions
• Experience with or willingness to learn tracking platforms like Voluum
• Understanding of creative testing and optimization for digital advertising
• Budget management skills with focus on performance metrics
• Comfort working with adult content
• Detail-oriented approach to campaign management and testing

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

In this role you will be exposed to adult content