About the Role

At Veeam, Service Provider Systems Engineers work closely with sales and help to evangelize, inform, educate and influence service providers of our product offerings to drive growth for their businesses. As a trusted customer advocate / advisor the Service Provider Engineer will help our customers understand the best practices around building and operating a profitable Veeam Cloud Service Provider environment. 

The work will focus on data management for cloud service provider technologies within a service providers data centre with knowledge of Microsoft Azure, Amazon Web Services (AWS) & Google Cloud Platform (GCP) being beneficial. A deep understanding of the service provider market is required, including the personas and motivations of key implementors and decision makers in the space. You will regularly take part in deep-dive education and design exercises.  

In this role, you will leverage your ability to manage changing priorities in a high growth service provider native business unit environment along with a passion for designing and building solutions. You will be responsible for the overall design and mapping of prospect’s business requirements, including working with these clients to assess current state processes and tools, identify Veeam platform solution options, define solution requirements, define and scope/estimate integration requirements, and develop overall architecture points of view. The ability to connect technology with measurable business value is critical to this role. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.  

What You’ll Do

• Work with select Veeam Cloud and Service Provider (VCSP) partners across India & SAARC 
• Work closely with Veeam Cloud-focused Sales Representatives to generate revenue and achieve quarterly/yearly revenue goals 
• Develop high-level SaaS solution designs/architecture for Veeam Cloud and Service Provider partners that span multiple data centres, and include storage, servers, networking, virtualisation, and Veeam availability solutions. 
• Empower and assist Cloud and Service Provider partners while they evaluate Veeam’s product offerings during the pre-sales and Proof Of Concept (POC) process 
• Enable partners to position, present and demo the business value of the Veeam technical solution as a part of their overall offerings 
• Understand the competitive landscape and develop competitive strategies to differentiate Veeam s offerings in collaboration with our Cloud and Service Provider partners 
• Help to ensure that the broader Veeam Sales Organisation understands and can position the value of the solutions provided by our Cloud and Service Provider partners 
• Provide technical sales assistance to the broader Veeam Systems Engineering team as they help customers and prospects leverage offerings from Veeam VCSP partners 
• Provide continual technical nourishment to partner technical organisations about Veeam 
• Create and deliver partner and customer-facing presentations 
• Learn and advocate for Veeam's full suite of products with a fierce commitment to self-education, team & business community knowledge sharing and industry 

What You’ll Bring

• Graduate qualification minimum. A combination of education and experience will be considered. 
• Experienced Pre-Sales Systems Engineer with strong performance working with Service Providers and/or Enterprise Accounts 
• Industry experience of management and or design of core technologies including Storage, Networking, Servers, virtualization (VMware, HyperV and or AHV) and Containerization (Kubernetes experience is desirable) 
• Ability to work independently with limited direction in a fast-paced environment; must be a high-energy, motivated self-starter and be able to learn new technologies quickly 
• Knowledge and experience around the hyperscale platforms (e.g., AWS, AZURE, Google), cloud native applications and dev ops technologies 
• Experience with data protection strategy (e.g., Security, Orchestration and Automation, High Availability, Disaster Recovery, Change Management)  
• Experience with Databases such has MSSQL, PostgreSQL, MySQL and or Oracle is desirable  
• Must have a strong customer service orientation, a strong sense of initiative, a positive attitude, and a collaborative working style 
• Excellent relationship-building, communication (written/verbal), presentation and negotiation skills are required 
• Problem solving, business proficient communication skills with the ability to adapt to ever changing customer, partner requirements or market conditions, with the ability to think strategically and create innovative solutions  
• A passion for self-development, learning and keeping up with the latest technology trends 
• Up to 25% travel 

What You’ll Get 

• 18 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical coverage for you and up to four dependents
• Life, accident, and disability insurance with enhanced coverage
• Annual flexible wellbeing allowance for physical and mental wellness
• Free confidential counselling and coaching via Employee Assistance Program (EAP), including legal and financial advice
• Meal, fuel, and transportation benefits based on work arrangement
• Daycare reimbursement and safe cab facility for eligible employees
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

#LI-TR1

The Opportunity:

We are seeking a dynamic and experienced Lead Performance Engineer to join our growing team in Noida. This is a pivotal, permanent role that combines deep, hands-on technical expertise with strategic leadership, client engagement, and mentorship. Reporting to the Principal Performance Engineer, you will be a key figure responsible for safeguarding and enhancing the performance, scalability, and reliability of our clients' critical digital platforms.

We are looking for a multi-faceted professional who brings a blend of deep technical knowledge, strong leadership qualities, and a strategic, consultative mindset. You have extensive, hands-on experience in performance engineering, with a demonstrable history of improving performance for complex, large-scale, highly transactional applications. You are someone who not only solves technical problems but also builds relationships, guides teams, and drives business value.

What you’ll be doing:

Leadership, Strategy & Client Engagement:

• Act as a performance engineering consultant for key clients, building strong relationships with internal and external stakeholders, providing expert guidance, and confidently leading technical discussions to non-technical audiences.
• Champion the value of performance engineering across the business, demonstrating its impact on user experience, conversion, and client ROI.
• Mentor and guide junior to mid-level engineers, fostering a culture of performance excellence and continuous learning.
• Contribute to and implement wider performance engineering strategies, evolving practices, and tooling (e.g., K6, Playwright, APM tools).
• Demonstrate strong AI literacy, with practical experience using generative AI (e.g., LLMs, code-gen tools) as a productivity multiplier for tasks such as script/data generation and analysis. Drive innovation in Performance Monitoring and Testing using AI.
• Collaborate with account and leadership teams to identify opportunities and contribute to commercial proposals.

Hands-on & Release Activities:

• Lead performance testing efforts, including workload modeling, test execution, root cause analysis, and reporting.
• Develop and present clear, actionable reports on key performance metrics (including Core Web Vitals) to both technical and business stakeholders.
• Own the configuration and maintenance of APM and observability tools (e.g., New Relic, DataDog, Dynatrace), including designing meaningful dashboards and robust alerting strategies, as dedicated observability engineers are not always present.
• Act as the performance authority within development teams, providing expertise and oversight, particularly regarding the impact of changes on analytics and sales revenue.
• Drive the agenda for performance optimization, introducing new testing capabilities within allocated projects.

What We Want from You:

Technical Expertise:

• Programming: Strong proficiency in JavaScript/TypeScript is critical for new development in K6; additional languages (e.g., Python, Java) are a plus.
• Performance Tooling: Deep, practical expertise with APM/RUM tools like New Relic (our primary tool), DataDog, AppDynamics, or Dynatrace. Strong hands-on proficiency with modern load testing tools, specifically K6 and Playwright; experience with JMeter and Locust is also valuable. Experience with K6 browser testing is a significant advantage.
• Cloud Platform Experience: Demonstrable experience on major cloud platforms (e.g., AWS, GCP, Azure).
• Web Technologies: Solid experience with front-end performance analysis (Core Web Vitals) and a strong grasp of platforms and architectural concepts (e.g., Next.js, Magento, SAP Hybris, Shopify).
• Analytical Skills: Strong analytical and problem-solving skills, with an understanding of concepts like parameterization in performance testing.

Leadership & Soft Skills:

• Communication: Exceptional communication skills with the ability to curate the right level of content for different audiences, from developers to senior leadership.
• Growth Mindset: A proactive, self-starting attitude with the drive to push boundaries and champion best practices. You remain cool and collected under pressure, can handle constructive feedback, and have a keen awareness of emerging technologies.
• Mentorship & Collaboration: A passion for mentoring with proven experience guiding less experienced engineers. You share knowledge proactively, collaborate across disciplines, and advocate for integrating performance early in the SDLC.
• Strategic Thinking: Ability to connect dots between complex business challenges and technical solutions, collaborating with architects and other subject matter experts to drive results, moving beyond a siloed approach.

Consultancy & Business Acumen:

• Client Leadership: An assertive and confident approach to client engagement, with the ability to act as a trusted advisor and stand your ground effectively on large, complex projects.
• Commercial Mindset: Strong commercial acumen, comfortable discussing business drivers like cost and ROI, and an eagerness to contribute to business development activities.

If you know some of this, even better:

• Deeper eCommerce Expertise: Proven experience in performance testing and analysis of e-commerce applications, preferably with platforms like IBM WebSphere Commerce, SAP Hybris, or Magento, or SFCC Sports.
• Broader Stack Exposure: Experience with SRE practices, caching/CDNs, containerisation (Docker/Kubernetes), or infrastructure-as-code (e.g., Terraform) from a performance perspective.
• Continuous Delivery Integration: Experience implementing performance testing and performance gates in CI/CD pipelines, including test automation, environment strategy, and integration with observability tooling.
• Formal Line Management Experience: Experience managing one or more team members with accountability for professional development, performance management, and day-to-day well-being.
• Frontend Performance Analysis: Experience with front-end page load analysis, profiling, and optimization using tools like WebPageTest, PageSpeed Insights, SpeedCurve, or sitespeed.io.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Job Summary

Salesforce Developer with 6+ years of experience in building scalable solutions using Apex, LWC, and integrations. Hands-on expertise in Service cloud and Salesforce Order Management (OMS) including order orchestration, fulfilment, and payments, along with strong API integration skills. Experienced in CI/CD, release management, and collaborating within Agile teams to deliver high-quality solutions.

Key Responsibilities

• We are looking for candidates experienced in developing and configuring solutions on the Salesforce platform, particularly within Service Cloud.
• You will work on client projects, using Lightning and Apex to build custom features, automate processes, and integrate Salesforce with other systems.

Required Skills

• Experience as a Salesforce Developer/Engineer, with a focus on Service Cloud OMS.
• Strong experience configuring process flows, automation (Flow, Process Builder), and data models.
• Extensive experience with the Lightning Web Components (LWC) and Aura frameworks.
• Proven ability to customize Salesforce using Apex, Visualforce, and other programmatic tools.
• Experience in developing and maintaining integrations between Salesforce and 3rd party systems.
• Experience working effectively within an Agile team environment.
• Good exposure to the Salesforce partner community and ecosystem.
• Ideally, you will also have experience working directly with clients to gather requirements and deliver solutions

Preferred Experience

• Salesforce Platform Developer I or II certification.
• Salesforce Service Cloud Consultant certification.
• Experience with Salesforce Experience Cloud (Community Cloud).
• Experience with other Salesforce Clouds like Sales Cloud, Marketing Cloud, or Commerce Cloud.

YOU WILL OWN AT WTC INDIA:

• Vibrant culture
• Agile way of working
• Instant access to learning platforms, brown bags, trainings, certifications and more
• Growth ramp for your career
• Contribute to the community using our Outreach programs.

What we can offer you:

• Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also priorities your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
• We offer a great benefits package including hybrid working that works for everyone, a generous discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Thank you once again for showing interest in an employment opportunity with Wunderman Thompson Commerce India Merged with (VML).

The Opportunity:

We are seeking a dynamic and experienced Lead Performance Engineer to join our growing team in Portugal. This is a pivotal, permanent role that combines deep, hands-on technical expertise with strategic leadership, client engagement, and mentorship. Reporting to the Principal Performance Engineer, you will be a key figure responsible for safeguarding and enhancing the performance, scalability, and reliability of our clients' critical digital platforms.

We are looking for a multi-faceted professional who brings a blend of deep technical knowledge, strong leadership qualities, and a strategic, consultative mindset. You have extensive, hands-on experience in performance engineering, with a demonstrable history of improving performance for complex, large-scale, highly transactional applications. You are someone who not only solves technical problems but also builds relationships, guides teams, and drives business value.

What you’ll be doing:

Leadership, Strategy & Client Engagement:

• Act as a performance engineering consultant for key clients, building strong relationships with internal and external stakeholders, providing expert guidance, and confidently leading technical discussions to non-technical audiences.
• Champion the value of performance engineering across the business, demonstrating its impact on user experience, conversion, and client ROI.
• Mentor and guide junior to mid-level engineers, fostering a culture of performance excellence and continuous learning.
• Contribute to and implement wider performance engineering strategies, evolving practices, and tooling (e.g., K6, Playwright, APM tools).
• Demonstrate strong AI literacy, with practical experience using generative AI (e.g., LLMs, code-gen tools) as a productivity multiplier for tasks such as script/data generation and analysis. Drive innovation in Performance Monitoring and Testing using AI.
• Collaborate with account and leadership teams to identify opportunities and contribute to commercial proposals.

Hands-on & Release Activities:

• Lead performance testing efforts, including workload modeling, test execution, root cause analysis, and reporting.
• Develop and present clear, actionable reports on key performance metrics (including Core Web Vitals) to both technical and business stakeholders.
• Own the configuration and maintenance of APM and observability tools (e.g., New Relic, DataDog, Dynatrace), including designing meaningful dashboards and robust alerting strategies, as dedicated observability engineers are not always present.
• Act as the performance authority within development teams, providing expertise and oversight, particularly regarding the impact of changes on analytics and sales revenue.
• Drive the agenda for performance optimization, introducing new testing capabilities within allocated projects.

What We Want from You:

Technical Expertise:

• Programming: Strong proficiency in JavaScript/TypeScript is critical for new development in K6; additional languages (e.g., Python, Java) are a plus.
• Performance Tooling: Deep, practical expertise with APM/RUM tools like New Relic (our primary tool), DataDog, AppDynamics, or Dynatrace. Strong hands-on proficiency with modern load testing tools, specifically K6 and Playwright; experience with JMeter and Locust is also valuable. Experience with K6 browser testing is a significant advantage.
• Cloud Platform Experience: Demonstrable experience on major cloud platforms (e.g., AWS, GCP, Azure).
• Web Technologies: Solid experience with front-end performance analysis (Core Web Vitals) and a strong grasp of platforms and architectural concepts (e.g., Next.js, Magento, SAP Hybris, Shopify).
• Analytical Skills: Strong analytical and problem-solving skills, with an understanding of concepts like parameterization in performance testing.

Leadership & Soft Skills:

• Communication: Exceptional communication skills with the ability to curate the right level of content for different audiences, from developers to senior leadership.
• Growth Mindset: A proactive, self-starting attitude with the drive to push boundaries and champion best practices. You remain cool and collected under pressure, can handle constructive feedback, and have a keen awareness of emerging technologies.
• Mentorship & Collaboration: A passion for mentoring with proven experience guiding less experienced engineers. You share knowledge proactively, collaborate across disciplines, and advocate for integrating performance early in the SDLC.
• Strategic Thinking: Ability to connect dots between complex business challenges and technical solutions, collaborating with architects and other subject matter experts to drive results, moving beyond a siloed approach.

Consultancy & Business Acumen:

• Client Leadership: An assertive and confident approach to client engagement, with the ability to act as a trusted advisor and stand your ground effectively on large, complex projects.
• Commercial Mindset: Strong commercial acumen, comfortable discussing business drivers like cost and ROI, and an eagerness to contribute to business development activities.

If you know some of this, even better:

• Deeper eCommerce Expertise: Proven experience in performance testing and analysis of e-commerce applications, preferably with platforms like IBM WebSphere Commerce, SAP Hybris, or Magento, or SFCC Sports.
• Broader Stack Exposure: Experience with SRE practices, caching/CDNs, containerisation (Docker/Kubernetes), or infrastructure-as-code (e.g., Terraform) from a performance perspective.
• Continuous Delivery Integration: Experience implementing performance testing and performance gates in CI/CD pipelines, including test automation, environment strategy, and integration with observability tooling.
• Formal Line Management Experience: Experience managing one or more team members with accountability for professional development, performance management, and day-to-day well-being.
• Frontend Performance Analysis: Experience with front-end page load analysis, profiling, and optimization using tools like WebPageTest, PageSpeed Insights, SpeedCurve, or sitespeed.io.

What we can offer you:

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

Job Summary

Salesforce Developer with 6+ years of experience in building scalable solutions using Apex, LWC, and integrations. Hands-on expertise in Service cloud and Salesforce Order Management (OMS) including order orchestration, fulfilment, and payments, along with strong API integration skills. Experienced in CI/CD, release management, and collaborating within Agile teams to deliver high-quality solutions.

Key Responsibilities

• We are looking for candidates experienced in developing and configuring solutions on the Salesforce platform, particularly within Service Cloud.
• You will work on client projects, using Lightning and Apex to build custom features, automate processes, and integrate Salesforce with other systems.

Required Skills

• Experience as a Salesforce Developer/Engineer, with a focus on Service Cloud OMS.
• Strong experience configuring process flows, automation (Flow, Process Builder), and data models.
• Extensive experience with the Lightning Web Components (LWC) and Aura frameworks.
• Proven ability to customize Salesforce using Apex, Visualforce, and other programmatic tools.
• Experience in developing and maintaining integrations between Salesforce and 3rd party systems.
• Experience working effectively within an Agile team environment.
• Good exposure to the Salesforce partner community and ecosystem.
• Ideally, you will also have experience working directly with clients to gather requirements and deliver solutions

Preferred Experience

• Salesforce Platform Developer I or II certification.
• Salesforce Service Cloud Consultant certification.
• Experience with Salesforce Experience Cloud (Community Cloud).
• Experience with other Salesforce Clouds like Sales Cloud, Marketing Cloud, or Commerce Cloud.

YOU WILL OWN AT WTC INDIA:

• Vibrant culture
• Agile way of working
• Instant access to learning platforms, brown bags, trainings, certifications and more
• Growth ramp for your career
• Contribute to the community using our Outreach programs.

What we can offer you:

• Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also priorities your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
• We offer a great benefits package including hybrid working that works for everyone, a generous discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

Thank you once again for showing interest in an employment opportunity with Wunderman Thompson Commerce India Merged with (VML).