What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments. This includes ensuring high availability and reliability of infrastructure, cloud platforms, enterprise applications, end-user technology, and IT service operations that support a rapidly growing, direct-to-consumer automotive organization.
• This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption. A key part of the role includes managing third-party Application Management Support (AMS) and operational vendor partners, ensuring consistent, secure, and outcome-driven service delivery.
• The role reports to the Chief Information Officer, works closely with Cross functional IT Teams, Enterprise Platform, Data & AI, Information Security teams, and serves as the primary owner of IT operational execution, service reliability, and partner-delivered support.

Location & Travel Expectations:

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

IT Service Delivery & Operations

• Manage daily IT operations supporting ~6,000 employees across corporate, hybrid, and remote environments.
• Ensure high availability, performance, and reliability across infrastructure, cloud platforms, enterprise applications, networks, identity, and end-user systems.
• Lead Incident & Major Incident Management (Sev1/Sev2), including command, communications, restoration, post-incident reviews, and improvement in MTTD/MTTR.
• Own Problem Management, including RCA quality, corrective actions, trend reduction, and elimination of recurring issues.
• Own Change Enablement & Release Governance (CAB/ECAB, release calendar) to protect production stability while supporting delivery speed.
• Own Service Transition / Operational Readiness, including go-live gates, runbooks, monitoring readiness, ownership models, and escalation paths.
• Infrastructure, Cloud & Network Operations Knowledge 

Application Operations & AMS/Vendor Management

• Oversee enterprise application operations across ERP, HR, Finance, collaboration, and customer-facing systems.
• Manage third-party AMS partners responsible for monitoring, incident resolution, enhancements, and minor releases.
• Own operational vendor performance including SLAs, KPIs, service reviews, accountability, and continuous improvement.
• Ensure application support aligns with ITSM processes, security and compliance requirements, and architectural standards.

IT Operations Excellence

• Build and mature ITIL-aligned programs across all ITSM disciplines.
• Drive operational automation, noise reduction, proactive monitoring, and reduction of systemic issues.
• Identify operational risks, reduce technical debt, and strengthen operating rhythms and governance.
• Own outcomes for monitoring, event management, dashboards, alert quality, and on-call effectiveness.
• Own asset and configuration management (CMDB health, software objects) ensuring data quality for impact analysis, incident response, and audit readiness.

Security, Resilience & Compliance

• Partner with Information Security to ensure consistent execution of operational security controls.
• Support cybersecurity incident response, disaster recovery, business continuity planning, and testing.
• Ensure compliance with access controls, patching standards, data protection requirements, and audit evidence readiness.

Team & Leadership

• Lead, hire, develop, and coach a high-performing operations team, establishing clear accountability and a sustainable on-call model.
• Build a culture of service excellence, reliability, and continuous improvement within internal teams and across vendor partners.

What You’ll Bring (Qualifications)

Experience & Leadership

• 10+ years of progressive IT leadership experience across enterprise operations, service delivery, and ITSM governance.
• Demonstrated success building and scaling ITIL-aligned practices across Incident, Problem, Change, Release, and Service Transition.
• Executive presence with strong communication skills and comfort leading in high-growth, fast-paced, and ambiguous environments.

Technical & Operational Depth

• Fluency in cloud and infrastructure operations (Azure/AWS), identity, networking, endpoints, monitoring/observability, and automation.
• Experience owning SLAs/OLAs/XLAs, customer experience metrics, and service-level governance.
• Demonstrated ability to run audit-ready operations (e.g., ISO 27001, internal controls).

Governance & Delivery

• Experience managing CMDB/asset programs with measurable improvements in data accuracy and adoption.
• Strong program leadership—roadmaps, KPIs, executive reporting, and cross-functional delivery.
• Vendor management expertise including performance governance, SLAs/KPIs, and commercial accountability.

Education

• Bachelor’s Degree strongly preferred.
• Minimum High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for 1 assigned vehicle
  • A mobility stipend

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial Base Salary Range: $160,000.00 - $192,500.00

Internal Leveling Code: M7

Overview

As our Learning Technology Sr. Specialist, you are the strategic and operational owner of the learning technology ecosystem supporting the Commercial Organization. You’ll administer the Business Unit’s LMS end‑to‑end, and you’ll also own adjacent platforms that plug into or stand alongside the LMS—specifically our AI Role‑Playing/Simulation tool, Sales Enablement Platform (e.g., Cornerstone, Mindtickle, or a bespoke solution), our Knowledge Base, and Content Management System.

You will partner across Sales, Service, Field Ops, Marketing, HR/People, IT/SecOps, and Compliance to deliver mobile‑first, retail-ready learning that is reliable, measurable, and tied to business outcomes like time‑to-ramp, conversion rates, first-time-fix, shrink reduction, and CSAT/NPS. Your superpower is translating operational needs into scalable system configurations, clean data flows, and insightful dashboards the business actually uses.

In a modern commercial organization, LMS administration is necessary but not sufficient. Success comes from an integrated learning stack - practice with feedback (AI role‑play), performance support (KB), in‑the‑flow guidance (DAP), targeted enablement (SEP), and analytics that tie learning to results. This role is the connective tissue.

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Top 6 Outcomes You’ll Drive (First 12 Months)

• Platform Reliability & Scale: ≥99.9% LMS uptime; SSO success ≥99%; Tier‑1 ticket deflection ≥30% via self-service.
• Content Lifecycle Discipline: 100% adherence to content audit plan; publish/retire SLAs met; metadata/taxonomy standards implemented.
• Sales Readiness Acceleration: AI role‑play adoption ≥80% of sellers; measurable lift in certification time‑to‑ramp (target set with Sales Ops).
• Enablement Platform Utilization: Monthly Active Users (MAU) and content engagement benchmarks met for Sales Enablement Platform (SEP).
• Analytics to Action: Quarterly learner impact reports linking training to performance; ≥90% reporting accuracy & timeliness.
• Compliance Confidence: On‑time completion ≥95%; zero critical audit findings; recertification lapse rate ≤2%.

LMS Ownership (Business Unit) – SAP Successfactors

• Configure and maintain LMS global and BU settings, SSO, user roles, permissions, and integrations (HRIS, SEP, content vendors).
• Upload, test, and manage SCORM/xAPI, video, microlearning, blended programs; ensure cross‑device/browser compatibility.
• Build assignments, learning paths, certifications, recert windows; automate notifications and reminders.
• Generate dashboards and enterprise‑grade reports (compliance, completions, time‑to‑cert, adoption); ensure accuracy and on‑time delivery.
• Provide Tier‑1/2 support; monitor uptime and performance; manage incidents with clear SLAs and post‑mortems.

Ecosystem Platforms (Beyond LMS)

• AI Role‑Playing/Simulation Tool: Administer scenarios, scoring rubrics, feedback loops; integrate results to LMS/LRS; partner with Sales Leaders to align on competency models and “certify to sell” standards.
• Sales Enablement Platform (SEP): Configure taxonomy, segments, and content governance; ensure CRM and LMS alignment; manage readiness, pitches, battlecards, and field analytics.
• Knowledge Base (KB): Govern structure, findability (search/tags), versioning, and feedback loops; integrate KB snippets into learning for in‑the‑flow support.
• Content Management System (CMS): Manage content lifecycle, localization workflows, and publishing governance; ensure web accessibility and brand compliance.

Integrations, Data, and Architecture

• Partner with IT to maintain LMS‑HRIS sync, SSO/IDP (Okta/Azure AD), and secure data flows; steward PII and role‑based access.
• Implement and maintain xAPI pipelines and an LRS (e.g., Watershed, Learning Locker) to capture practice data (AI role‑plays), KB searches, and SEP engagement.
• Define and enforce taxonomy, metadata, and naming standards across systems to improve search, recommendations, and analytics.

Content Operations & Governance

• Own the content audit plan (cadence, owners, criteria, retire/refresh); maintain a single source of truth across LMS/KB/CMS.
• Establish decentralized admin governance: admin certification, approval workflows, QA checklists, and audit trails.
• Develop and maintain job aids, FAQs, and in‑app guidance to drive self‑service and reduce support tickets.

Analytics & Business Impact

• Build learner impact reports integrating course data, AI practice scores, SEP usage, and field KPIs (with Sales/Service Ops).
• Publish executive and manager‑level dashboards (Power BI/Tableau/Excel) focused on time‑to-ramp, activity-to-outcome, and skill gap closure.
• A/B test delivery formats; run cohort analyses; recommend content and channel optimizations.

Compliance, Security & Accessibility

• Ensure training records meet regulatory and organizational standards; conduct regular audits and partner with Compliance.
• Manage content and platform accessibility (e.g., WCAG 2.1 AA).
• Coordinate vendor risk and platform updates with IT/SecOps; maintain documentation and runbooks.

Projects, Vendors & Roadmap

• Lead platform upgrades, migrations, and feature rollouts; maintain a rolling roadmap that balances stability with innovation.
• Manage vendor relationships and renewals; define business cases and pilots (e.g., AI features, mobile offline).
• Build communities of practice with field leaders; host office hours and release briefings.

Location & Travel Expectations: 

• This role will be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Ability and willingness to travel to field locations, ride‑alongs, store visits, national meetings 5% of the time. Valid driver's license required.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

Required Qualifications

• 8+ years currently administering enterprise LMS platforms in a corporate environment (SuccessFactors, Cornerstone, Docebo, Absorb, Mindtickle, etc.).
• Hands‑on experience with mobile‑first learning and field adoption in retail/sales environments.
• Proficient with SCORM/xAPI, content testing, and compatibility troubleshooting.
• Experience with LMS‑HRIS integrations and multi‑language content delivery.
• Strong technical troubleshooting; data accuracy discipline; able to coordinate with IT and vendors for enhancements.
• Proficiency with Microsoft Office; familiarity with Articulate 360 (Storyline/Rise); HTML/CSS basics a plus.
• Strong communication, stakeholder management, and project coordination skills.

Preferred Experience (Ecosystem & Tools)

• AI Role‑Playing/Simulation: Administering scenario libraries, analytics, and feedback (e.g., Mindtickle/AI Coach, Second Nature, Rehearsal, or similar).
• Sales Enablement Platform (SEP): Cornerstone, Docebo, Mindtickle, or a custom/bespoke enablement system.
• Knowledge Base & CMS: SharePoint/Confluence/ServiceNow KB; headless CMS (e.g., Contentful) or enterprise CMS (e.g., Adobe, Sitecore).
• Learning Record Store & xAPI: Watershed, Learning Locker; experience designing xAPI statements and dashboards.
• Video & Microlearning: Kaltura, Vimeo Enterprise, Microsoft Stream; Vyond/Synthesia for rapid media.
• In‑App Guidance / DAP: WalkMe, Whatfix, Pendo for workflow‑embedded guidance.
• Microlearning & Retail Readiness: Axonify, EduMe, EdApp, Whatfix mobile pulses.
• Badging & Credentials: Credly, Accredible (issuing/verifying micro‑credentials).
• Assessment & Proctoring: Questionmark, Talview/Proctorio (as applicable).
• Translation/Localization: Smartling, Lokalise, Phrase, or enterprise workflows for multi‑market content.
• Analytics: Advanced Excel plus Power BI/Tableau for executive dashboards and cohort analyses.
• Search & Recommendations: Elastic/Coveo search tuning; metadata and synonyms for KB/LMS findability.
• AR/VR / Simulations (Nice to have): STRIVR, PICO/Oculus; POS or device simulations for hands‑on practice.

Competencies

• Ecosystem Thinking: Designs systems to work together—consistent taxonomy, data contracts, and user journeys.
• Operational Excellence: Clear SLAs, runbooks, and release checklists; bias for reliability and scalability.
• Insight to Action: Turns data into decisions; partners with Ops leaders to impact time‑to‑ramp and field performance.
• Change Enablement: Trains decentralized admins and drives adoption through self‑service and field‑friendly design.
• Security & Compliance Mindset: Protects data, meets audit standards, and designs with accessibility in mind.

Impact Metrics (What Great Looks Like)

• Platform Health: Uptime %, page load, SSO success %, MTTR, ticket deflection %.
• Operational Rigor: Content audit adherence %, release cadence reliability, admin SLA compliance.
• Learning Outcomes: Time‑to‑certification/ramp, assignment on‑time completion %, recert lapse rate.
• Adoption & UX: MAU, session depth, search success %, CSAT/NPS, role‑play participation & pass rates.
• Business Impact (Commercial/Retail): Conversion rate uplift post‑training, attach rate improvement, first‑time‑fix rate, shrink improvement, customer NPS.
• Data Quality: Reporting accuracy/timeliness, HRIS sync error rate, localization coverage.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $110,000.00 - $135,000.00

Internal leveling code: IC8

What you’ll do

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Install, configure, and maintain AI platform and tools.
• Design, deploy, and operate infrastructure supporting ML and LLM workloads.
• Build, containerize, and deploy AI services using Docker.
• Build and maintain Machine Learning CI/CD pipelines for training, testing, and deployment.
• Deploy and manage AI services across cloud and on-prem environments.
• Automate infrastructure provisioning using Terraform and Infrastructure-as-Code best practices.
• Monitor system performance, reliability, and scalability of AI platforms.
• Implement observability for agentic AI systems to ensure reliability, transparency, and debuggability.
• Perform regular security updates, patching, access control, and vulnerability remediation.
• Integrate AI tools with APIs, data platforms, and internal systems.
• Research, evaluate, and prototype new AI, LLM, and MLOps tools.
• Troubleshoot infrastructure, data, and deployment issues.
• Research, test, and prototype emerging AI technologies.
• Document system architecture, deployment processes, and operational runbooks.

Location & Travel Expectations:

• This role is based out of the Scout Motors corporate headquarters in Charlotte, NC.
• This role requires 4-5 days per week in the office, with regular in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Bachelor's degree in computer science, information technology, or related field or equivalent work experience.
• 7+ years Practical experience with LLM platforms, LLMOps, and MLOps.
• Experience deploying and maintaining AI or data platforms in production.
• Hands-on experience with AI/automation tools.
• Experience designing and orchestrating agentic automation workflows.
• Strong experience with Terraform and Infrastructure-as-Code.
• Proven experience deploying applications using Docker (Docker files, image optimization, container lifecycle).
• Expertise with cloud platforms such as AWS.
• Expertise with CI/CD tooling (GitHub Actions, GitLab CI).
• Strong Knowledge of Kubernetes and orchestration.
• Solid understanding of networking.
• Experience supporting high-availability, production AI systems.
• Scripting skills (Python, PySpark, Bash).
• Knowledge of security best practices, patch management, and access controls.
• Collaborate with engineering, data, and product teams to support AI initiatives.
• Excellent problem-solving and troubleshooting skills. When a problem occurs, you run towards it not away.
• Effective communication and collaboration skills. You treat colleagues with respect. You have a desire for clean implementations but are also humble in discussing alternative solutions and options.
• A teaching and coaching approach to guiding engineers and teams in approaches.
• Minimum of High School Diploma, GED or equivalent required for all roles at Scout Motors, Inc.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $140,000.00 - $170,000.00

Internal leveling code: IC8

Senior Data Engineer – Data Architecture & Platform

CPI Security, a national leader in residential and commercial security solutions, is seeking a Senior Data Engineer transitioning into Data Architecture to join us on our data transformational journey. This unique role combines hands-on data engineering (70%) with architectural design and governance (30%), ideal for a technical expert ready to shape our enterprise data strategy while remaining deeply involved in implementation. You'll work directly with line of business leaders and technical users to architect and build our cloud data warehouse using data vault 2.0 modeling and dbt. This is a technical, hands-on role, not a pure architecture position, where you'll mentor junior engineers on a lean team while personally implementing the solutions you design.

This is an on-site position at our HQ in Charlotte, NC.

What You'll Do

This role balances architectural design with hands-on implementation. You'll spend approximately 70% of your time coding, building pipelines, and implementing solutions, while dedicating 30% to architectural design, standards definition, and technical guidance. On our lean team, everyone contributes technically, this isn't about drawing boxes, it's about designing it AND building it. You must be comfortable in the IDE daily, working alongside engineers and providing mentorship through code reviews, pair programming, and technical guidance.

Data Architecture & Design

Define and document reference architectures, design patterns, and standards for the enterprise data platform. Create technical design documentation, data flow diagrams, and architectural decision records (ADRs) while remaining actively involved in hands-on implementation. Establish data modeling standards, naming conventions, and best practices across the platform.

Architecture Governance

Establish and maintain data modeling standards, design patterns, and architectural guidelines. Review and approve technical designs to ensure alignment with architectural principles and enterprise standards. Collaborate with stakeholders to define data governance policies and ensure compliance with security requirements.

Technical Mentorship & Collaboration

Provide architectural guidance and hands-on mentorship to engineers through code reviews, pair programming, and technical design sessions. Share expertise in data vault modeling, dbt development, and cloud data engineering best practices. Foster a culture of technical excellence and continuous learning within the team. Work collaboratively on our small team where everyone contributes to solving complex technical challenges.

Data Vault Implementation

Design and implement data vault 2.0 modeling patterns to build a scalable, audit-friendly enterprise data platform that supports business agility and data governance.

Modern Data Engineering

Build and maintain automated data pipelines using dbt (Cloud/Core), Python, and Snowflake to transform raw data into business-ready datasets with comprehensive data quality testing.

Cloud Data Platform Development

Architect and implement an enterprise data platform on Snowflake, including automated deployment pipelines, data quality frameworks, and monitoring solutions. While we are modernizing to a cloud data platform, on-premises work is still needed using SSIS and MSSQL Server during the migration phase.

Data Mart & Dimensional Modeling

Design and build data marts using dimensional modeling techniques (Kimball methodology) to support business intelligence and analytics requirements.

ETL/ELT Pipeline Development

Design and implement robust data transformation models using dbt, SQL, and Python to build scalable ingestion and processing pipelines.

Data Quality & Testing

Implement comprehensive data quality testing frameworks using dbt tests, custom Python validations, and automated monitoring to ensure data accuracy and reliability.

External Data Integration

Integrate and operationalize data from external systems such as CRM, ERP, and third-party platforms via secure cloud data sharing, CDC, and APIs.

DataOps Implementation

Enable reliable, scalable, and automated data workflows by implementing DataOps best practices for continuous integration, testing, deployment, and monitoring across the data pipeline lifecycle. Establish and maintain Snowflake security governance through role-based access control (RBAC), including the design and management of role hierarchies, privilege grants, and object-level permissions to enforce least-privilege principles across all data assets. Define and enforce data access policies for users, service accounts, and downstream consumers by leveraging Snowflake's virtual warehouses, resource monitors, row-level security, and dynamic data masking to ensure compliant and auditable data access at scale.

Cloud Migration Support

Play an integral role in planning, designing, and implementing data migration strategies from legacy on-premises SQL Server systems to our modern Snowflake cloud platform.

What We're Looking For

Required Experience

• 6+ years of data engineering experience with cloud data platforms
• 4+ years of experience with Snowflake (required)
• 4+ years of experience with dbt (Cloud and/or Core)
• 4+ years of Python development experience
• 4+ years of AWS experience (AWS Certified Developer preferred)
• 6+ years of experience building data warehouses and data marts
• Experience using Data Vault 2.0 modeling methodology
• Strong experience with dimensional modeling (Kimball methodology)
• Proven experience with automated deployment and CI/CD pipelines
• Experience implementing data quality testing frameworks
• Experience designing data architectures and creating technical documentation (data models, architecture diagrams, design patterns, ADRs)
• Proven ability to balance architectural thinking with hands-on implementation
• Experience mentoring and guiding junior/mid-level engineers through technical collaboration

Technical Skills

• MSSQL Server SQL and SSIS
• Advanced SQL and data modeling expertise with dimensional modeling and data vault modeling
• Strong dbt skills for data staging, cleaning, transformation, testing, and modeling
• Proficiency in Python programming for data engineering tasks
• Experience with agile/scrum teams for data engineering and analytics engineering
• AWS cloud services (S3, Lambda, IAM, CloudFormation, etc.)
• Experience with data orchestration tools (Airflow, Prefect, or similar)
• Understanding of modern data engineering practices and agile methodologies
• Knowledge of data governance, security, and compliance requirements

Preferred Qualifications

• AWS Certified Developer certification
• Snowflake certifications in data engineering and/or architecture
• Experience with data vault automation tools (automate-dv package)
• Knowledge of modern BI and analytics platforms

Soft Skills

• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences, from business to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment
• Agile development experience preferred
• Solution-oriented approach with strong problem-solving abilities

Education

• Bachelor's degree in Information Systems, Computer Science, Data Science, or related field of study preferred
• Work experience equivalent will be considered

What Sets You Apart

• Deep understanding of the complete data engineering lifecycle
• Architectural design experience combined with strong implementation skills
• Experience with cloud data platform implementations and migrations
• Proven ability to work with cross-functional teams and stakeholders
• Passion for building modern, cloud-first data solutions
• Strong analytical and critical thinking skills
• Commitment to data quality and best practices

Why Join CPI Security

• Opportunity to architect and build a modern enterprise data platform during an active transformation
• Work with cutting-edge cloud technologies and data vault modeling
• Lead technical design while remaining hands-on with implementation
• Collaborative environment with experienced data professionals on a lean, high-impact team
• Competitive compensation and benefits package
• Professional development opportunities and certification support
• On-site position in Charlotte, NC with a dynamic, growing company

CPI Security is an equal opportunity employer committed to diversity and inclusion in the workplace.

Role

We are looking for a Staff Site Reliability Engineer to join our team. This role will report to the Senior Manager, Site Reliability Engineering and offers the flexibility of hybrid (3 days a week) out of San Jose, CA, or can be performed fully remote. 

As a key member of the Zero Trust Exchange team, you will be responsible for all aspects of the Zscaler production data center services, including servers, operating systems, storage, and supporting systems. You will be an instrumental part of the Site Reliability Engineering team, ensuring the availability, latency, performance, efficiency, and scalability of a cloud that processes tens of billions of transactions daily.

What you’ll do (Role Expectations)

• Own the reliability of a large-scale cloud service (Linux/BSD, bare metal, Kubernetes, custom load balancing, SD-WAN) by partnering with Engineering and Network teams to define requirements early, conduct operability reviews, and contribute code/design docs for platform resilience
• Develop and operate end-to-end observability (metrics/logs/traces, dashboards, alerting) and incident tooling to manage SLOs/error budgets, reduce noise, and improve system detection and diagnosis
• Participate in an on-call rotation to lead full-cycle incident response; perform deep cross-stack troubleshooting (OS, networking, distributed systems, packet captures, core dumps) to drive permanent software fixes and codify learnings into runbooks and tests
• Build and maintain everything-as-code for fleet and service lifecycle, driving provisioning, configuration, release automation, canary deployments, and complex rollout/rollback workflows
• Continuously improve platform hygiene through consistent OS/app upgrades, dependency/vulnerability patching, capacity and performance tuning, and strict CI/CD validation prior to production rollouts

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You think at scale. You connect your day-to-day work to the larger company mission and think globally. You build solutions, processes, and teams that are not just effective today but are built to last and support a high-growth, global organization.

What We’re Looking for (Minimum Qualifications)

• US Citizenship is required (due to the nature of assigned customers) and 5+ years industry experience in software engineering, infrastructure software, and/or platform engineering
• Proficiency in at least one programming language (such as Python, Bash, or Go) with demonstrated ability to write production-quality code (testing, code reviews, CI, maintainable design,scripting for diagnostics
• Strong Linux/Unix systems fundamentals (process/memory, filesystems, networking stack basics, debugging/perf troubleshooting) and solid understanding of networking protocols and components (e.g., HTTP, DNS, TCP/IP, ICMP, OSI model, subnetting, and load balancing/traffic concepts)
• Proven experience operating production services (including incident response, troubleshooting, reducing toil) and ability to participate in on-call rotations and support occasional after-hours or weekend deployments
• Managing BSD in production, with a focus on driving systemic fixes through platform engineering

What Will Make You Stand Out (Preferred Qualifications)

• Proven expertise in operating Kubernetes at scale
• Deep experience with the Prometheus/OpenTelemetry ecosystems, including instrumenting golden signals, defining SLOs, and performing alert tuning to ensure high-availability environments

#LI-KM9 #LI-Remote

THE ROLE

As a Technical Services Engineer - Portworx, you are the critical link between our customers’ complex cloud-native ambitions and the seamless performance of the Portworx® by Everpure™ platform. You’ll ensure the success of large-scale deployments across public and private clouds by resolving intricate technical hurdles that directly impact business continuity. Collaborating closely with Engineering and Product teams, you will champion the customer voice to drive product reliability and innovation in the Kubernetes ecosystem.

WHAT YOU'LL DO

• Optimize Cloud-Native Resilience: Diagnose and resolve complex technical issues across the software stack—including Kubernetes, OpenShift, and major cloud providers—to ensure high availability for customer application workflows.
• Drive Proactive Problem Resolution: Analyze system logs and telemetry to reproduce issues, partnering with Engineering to develop long-term fixes and strategies that prevent recurring outages.
• Champion Customer Success: Manage the full lifecycle of technical support cases, providing expert guidance during critical production phases and POCs to maintain the highest levels of customer satisfaction and platform adoption.
• Knowledge Leadership: Translate complex technical resolutions into accessible documentation and internal knowledge base articles to accelerate future incident response and empower the global support community.

WHAT YOU BRING

• Bachelor's Degree in a technical field and/or related technical experience.
• Minimum 2-4 years of experience in customer-facing, technical support work/SRE
• Cloud-Native Expertise: Deep technical proficiency in managing and troubleshooting container orchestration platforms (such as Kubernetes, OpenShift, or VMware Tanzu) and cloud infrastructure (AWS, Azure, or IBM Cloud).
• Technical Problem Solving: Proven ability to triage and resolve sophisticated software stack issues, utilizing debugging tools and collaborating with engineering teams to navigate high-pressure escalations.
• Operational Communication: Strong fluency in English with the ability to articulate technical concepts clearly to both internal stakeholders and external partners, ensuring transparency during critical events.
• Agile Mindset: Readiness to participate in shift rotations and on-call schedules to support our global customer base, combined with a self-motivated drive to take ownership of customer outcomes.
• In-Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina  office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.

#LI-ONSITE

About the Role

We are seeking an experienced Senior Software Engineer to join one or more product engineering teams building mission-critical Point of Sale and eCommerce SaaS platforms. This role balances technical execution, hands-on development, and cross-functional collaboration in a highly regulated, high-availability environment.

You will contribute to delivering secure, scalable, and reliable payment solutions while upholding a strong engineering culture.

Key Responsibilities

Technical Execution & Development

• Write, review, and maintain high-quality code across backend, frontend, and/or mobile systems.
• Uphold coding standards and architecture best practices.
• Participate in design and code reviews, contributing constructive feedback to peers.
• Contribute to technical documentation and architectural designs.
• Champion a culture of accountability, quality, and continuous improvement.

Cross-Functional Collaboration

• Communicate technical ideas and plans clearly in team settings.
• Translate product and business goals into well-scoped technical solutions.
• Communicate progress, risks, and tradeoffs to engineering teams and stakeholders.
• Work closely with customer support and operations on merchant-impacting issues.

Delivery & Engineering Excellence

• Partner with Product, Design, Compliance, SRE, and Operations to deliver POS, payment, loyalty, gift card, and other features end-to-end.
• Contribute to sprint planning, delivery predictability, incident follow-ups, and technical debt management.
• Implement and advocate for best practices in code quality, testing, observability, and CI/CD.
• Help guide architectural decisions for high-throughput, low-latency systems.

Cloud-Based Point of Sale & Platform Features

• Inventory Management and PO sync: Items matrices, Vendor Catalog, Purchase Order Management, Multi-store inventory.
• CRM: Customer details capture, purchase history tracking, targeted marketing campaigns, gift card management, and loyalty rewards.
• Sales & Promotions: Custom discounts, bulk pricing, time-sensitive promotions, and bundled offers.
• Reporting & Analytics: Detailed dashboards and exportable reports covering best-sellers, profit margins, and more.
• Employee Management: User roles, time tracking, permissions, and cross-location metrics.
• Payment: Integration with Quilt Payment or external payment providers.
• eCommerce Sync: Integration with Quilt's internal eCommerce module or platforms like Shopify and DoorDash.
• Support platform reliability, uptime, and data integrity for merchants and partners.
• Participate in incident response and post-mortems, contributing to long-term fixes.
• Support PCI DSS, SOC 2, and other compliance requirements.

Required Qualifications

• 5+ years of software engineering experience.
• Hands-on, full-stack development experience with React (frontend) and PHP/MySQL (backend) .
• Experience building and operating SaaS platforms at scale.
• Strong understanding of modern backend systems (APIs, microservices, databases, cloud infrastructure).
• Experience working in regulated or compliance-heavy environments with strong technical documentation practices.
• Effective communicator with the ability to collaborate across teams.

Preferred Qualifications

• Experience with POS systems, eCommerce, or fintech 
• Familiarity with PCI DSS, SOC 2, or financial compliance standards.
• Experience with cloud platforms (AWS, GCP, or Azure).
• Background in distributed systems, event-driven architectures, or real-time transaction processing.

What We Offer

• Opportunity to build software that powers real-world commerce at scale.
• Competitive salary and equity package.
• Comprehensive benefits (health, dental, vision, 401k, etc.).
• Flexible work environment.
• Strong emphasis on engineering quality and career growth.

Location: In-Person: Irvine, CA, Charlotte, NC or Provo, UT
Salary: 115-130k base Salary + Bonus

VSC Fire & Security in Charlotte, North Carolina is seeking candidates for the position of Sprinkler Designer II.

 What we offer:

• Excellent pay $35.00 - $45.00 and up based on experience
• Overtime eligible
• Paid vacation and company holidays
• Medical, dental and vision insurance options for you and your family
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Company paid life insurance for full time employees
• Employee apparel program
• Company paid long term disability insurance
• Bonus for referring new employees
• Parental leave for full-time employees
• Employee Assistance Program (EAP)
• Boot Allowance
• NICET certification test reimbursement
• Opportunities for training and advancement
• All needed Personal Protective Equipment (PPE) provided

What you need:

• Three to five years of experience with AutoCAD or SprinkCAD or background in mathematics.
• Ability to review architectural drawings, mechanical, site, structural and complete site surveys, and research essential information as required for structural and mechanical elements.
• Integrate other mechanical systems to ensure successful coordination with the fire suppression system and must be able to recognize potential conflicts with other trades.
• Ability to exercise a high level of autonomy in organizing, planning, and prioritizing multiple projects to meet individual deadlines with exceptional attention to detail and communication skills.
• Monitor and enforce safety policies and procedures.
• Ability to pass various background checks.
• Reliable transportation, valid State Driver's License with acceptable driving record for use of company vehicle.
• Desirable (but not required):
  • NICET Level III or IV, or equivalent experience.
  • Associate or bachelor’s degree in drafting (AutoCAD).
  • Texas Candidates: RME-G

 What you will do:

• Design, coordinate, and submit Fire Protection drawings, hydraulic calculations, seismic brace calculations, and material/equipment schedules. Stock list projects for fabrication and approve fabrication quotes.
• Integrate other mechanical systems to ensure successful coordination with the fire suppression system and must be able to recognize potential conflicts with other trades.
• Ensure compliance with NFPA standards and insurance requirements as well as all fire and building code requirements.
• Provide updates to purchasing as installation schedule or change orders require modifications to meet installation schedule and deadlines and other requirements.
• Communicate with Design Manager and Field Superintendent to review design, installation and testing of devices and systems throughout the project.
• Produce shop list utilizing computer software for fabrication of system piping.
• Assist and fill in for Design Manager and help train less experienced designers as necessary.
• Responsible for the layout of sprinkler system drawings utilizing available information from the contract's defined scope of the project, architectural drawings, job specifications, site surveys, and relevant NFPA, IBC, and local building codes.
• Responsible for all aspects of the design layout, field checking, fabrication listing, material equipment submittals, hydraulic calculations, applicable installation requirements, and close out procedures.
• Maintain proper Risk Management and Safety procedures on all job sites per VSC policies.

As a Sr. Site Reliability Engineer, you'll be the guardian of our platform's reliability and performance, ensuring millions of hospitality transactions flow seamlessly across the globe. You'll architect and implement scalable AWS cloud solutions that keep the most ambitious hotels running 24/7, while fostering a culture of automation, resilience, and continuous improvement across our engineering teams.

Our SRE Team:

We're a bottom-up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You'll have endless opportunities to influence architecture decisions while working with cutting-edge cloud technologies at scale. We believe the best solutions come from engineers who are empowered to innovate, experiment, and challenge the status quo.

What You Bring to the Team:

• Design and implement a reliable and scalable AWS architecture to meet the needs of the organization.
• Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components.
• Support the CICD process with ArgoCD and GitOps.
• Automate the platform deployments with Terraform infrastructure-as-code.
• Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch.
• Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services.
• Optimize system performance and troubleshoot issues as they arise.
• Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets. 
• Collaborate with security teams to implement and maintain security best practices.
• Infrastructure support rotation providing guidance to other engineering teams.

What Sets You Up for Success:

• 5+ years of experience as a DevOps or SRE working within the AWS ecosystem.
• 5+ years of experience with Kubernetes (EKS) and Helm charts.
• Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions.
• Experience with infrastructure-as-code methodologies with Terraform.
• Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch.
• Experience with Incident Management, full-stack troubleshooting, performance analysis, and root cause analysis (RCA).
• Experience with Web application systems such as Nginx, Ingress controllers, load balancing, and Content Delivery Networks. 
• Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached, and SQS)
• Good networking skills with VPC, Security Groups, and Network ACLs.
• Ability to work remotely and manage your own time in a global team.
• Good written and verbal communication in English.
• Bachelor’s degree in Computer Science or equivalent experience.

Bonus Skills to Stand Out:

• Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL).
• Experience working in a PCI-compliant environment.
• Experience working with Kong API Gateway.

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000

#LI-REMOTE #LI-IK1

Position Overview

We are seeking an accomplished Healthcare & Institutional Lead to spearhead the planning, design, permitting, and delivery of complex site/civil projects across the Charlotte region and greater Carolina's market. This senior civil engineering leadership role blends technical expertise, strategic vision, and client engagement to expand our presence in healthcare and other institutional sectors, while ensuring consistent excellence in project execution. The Healthcare & Institutional Lead will serve as a trusted advisor to clients, a mentor to staff, and a visible representative of the firm within the Charlotte healthcare and institutional development community.

In this role, you will lead projects including medical office buildings, patient care facilities, hospital campus expansions, central energy plants, and supporting utility and civil infrastructure. In addition, you will guide site/civil delivery for university campus development, K–12 facilities, public-sector institutions, and other mission-driven environments where reliability, resiliency, and stakeholder coordination are critical. Success requires strong command of technical design and regulatory processes, paired with the ability to anticipate client needs, manage complex project teams, and deliver predictable outcomes.

A critical component of this role is the ability to partner seamlessly with architects and multidisciplinary design teams. The ideal candidate brings an established track record of collaborating with architectural firms from concept planning through construction, understanding how site and civil decisions influence building design, cost, schedule, and approval pathways. Strong relationships with architects—and the ability to build new ones—will be essential for driving pursuits, expanding opportunities, and delivering high-quality, integrated solutions. This leader will be skilled at aligning owners, architects, and engineering teams around shared goals, ensuring projects move efficiently through permitting and execution while maintaining exceptional client service.

At McAdams, we invest in growth-minded leaders who are eager to build, innovate, and elevate those around them. You will have the autonomy to shape strategy, influence market direction, and expand capabilities—supported by a collaborative leadership team, robust internal resources, and a strong platform for long-term career development. This is an opportunity for a leader who thrives in an entrepreneurial environment, values continuous improvement, and is motivated by creating lasting impact in the communities we serve.

Key Responsibilities

• Direct healthcare-focused civil engineering projects from concept through completion, ensuring compliance with regulatory standards, healthcare codes, and client expectations.
• Develop and implement strategies to expand the firm’s healthcare market presence, leveraging industry knowledge, market trends, and client/architect relationships.
• Partner with architects, healthcare administrators, mechanical engineers, contractors, and multidisciplinary teams to deliver facilities that enhance patient care, operational efficiency, and sustainability.
• Manage project budgets, schedules, staffing, and quality control to deliver successful outcomes on time and within scope.
• Lead an engineering team to execute healthcare projects, fostering professional growth and technical excellence.
• Lead permitting efforts, working with local agencies and municipalities to ensure timely approvals and compliance with applicable regulations. Address agency comments and facilitate site permitting processes.
• Coordinate and collaborate with internal disciplines, technical specialists, and subconsultants to deliver quality outcomes. Represent the firm at conferences, client meetings, and community engagements to strengthen partnerships, visibility, and thought leadership.
• Identify and mitigate project risks, ensuring compliance with environmental, safety, and healthcare facility standards.

Skills + Experience

• Four-year bachelor’s degree from an accredited program in Civil Engineering, Environmental Engineering, Biological and Agricultural Engineering, Civil Engineering Technology, or related field required
• EI required; PE or on track to obtaining PE strongly preferred
• 10+ years of civil engineering experience with significant exposure to healthcare or campus projects.
• Proven track record managing complex, multidisciplinary projects and leading diverse teams.
• Strong knowledge of healthcare facility design standards, site development, utilities, stormwater management, and environmental considerations.
• Exceptional communication, negotiation, and relationship-building skills to engage stakeholders and build trust.
• Experience working with multidisciplinary architect teams, including building and site mechanical engineers.
• Experience in various project delivery models including traditional design-bid-build, design-build, CMAR, etc.
• Ability to identify market opportunities, develop business strategies, and contribute to firm-wide growth initiatives.

Why Join Us

• Shape healthcare infrastructure that directly improves patient outcomes and strengthens communities.
• Senior role with influence across the firm and recognition within the healthcare industry.
• Work in a multidisciplinary environment that values innovation, sustainability, and teamwork.
• Opportunities for advancement into executive leadership and participation in firm-wide strategic initiatives.
• Compensation and benefits aligned with senior-level responsibilities, including performance incentives, professional development support, and flexible work arrangements.
• Be part of a firm consistently ranked among top civil engineering and healthcare design leaders.

Work Environment + Physical Demands

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

• Work will primarily be in an office setting with limited opportunities to be exposed to adverse environmental conditions.
• Work will be primarily working with fingers by picking, pinching, typing, and grasping often with repetitive motion.
• Must have visual acuity for viewing a computer screen, the ability to talk, hear and sit for extended periods of time.
• Must be able to carry, lift and push/pull up to 5 pounds frequently and up to 30 pounds occasionally.
• Additional physical duties may be required as necessary.

How You'll Make an Impact: 

As a Senior Fullstack Engineer on the Distribution Team, you'll be instrumental in developing and enhancing the products that connect Cloudbeds' ecosystem to the world's largest distribution channels. You'll architect scalable solutions using modern technologies, contribute to our microservices migration, and ensure our platform delivers exceptional performance and security for thousands of properties worldwide. Your work will directly impact how hotels reach guests through integrations with major platforms like Booking.com, AirBnb and beyond.

Our Distribution Team:

We're the bridge connecting properties to the global travel ecosystem. Our team tackles complex integration challenges that directly impact revenue for thousands of hotels worldwide, from building rock-solid connections with major OTAs to ensuring every booking flows seamlessly and securely. We balance innovation with pragmatism: migrating legacy systems to modern microservices while maintaining the reliability our customers depend on. If you thrive on solving hard technical problems with real business impact and love the challenge of both building greenfield features and refactoring legacy code, you'll feel right at home here.

What You Bring to the Team:

• Design and implement robust backend features and improvements using PHP, with a strong focus on performance optimization and scalability for our distribution platform
• Build intuitive frontend experiences using React and Vue, ensuring seamless user interactions across the Cloudbeds ecosystem
• Architect secure solutions for handling financial transactions and sensitive personal data, applying security best practices throughout the development lifecycle
• Write clean, well-tested, and well-documented code with comprehensive test coverage (unit, integration, end-to-end) to maintain high quality standards
• Lead technical discussions on complex concepts and requirements with both technical and non-technical stakeholders, driving alignment on backend and frontend architecture decisions
• Contribute to our ongoing initiative to migrate core platform components into microservices, helping shape the long-term technical vision
• Re-architect and refactor existing legacy systems to align with modern standards and project requirements, demonstrating ownership and commitment to continuous improvement
• Mentor team members through pair programming and code reviews, promoting best practices that elevate code quality and team processes
• Collaborate with cross-functional teams to plan, build, and ship high-quality features that delight our global customer base

What Sets You Up for Success:

• 5+ years of PHP web application software engineering experience
• 5+ years of experience with JS frameworks, Vue.js and React are preferred
• Solid experience with modern JavaScript/TypeScript
• Strong hands-on experience with Docker and containerized development workflows
• Demonstrated expertise in performance optimization and expert knowledge of relational databases, indexing, and searching technologies
• Strong understanding of security considerations, particularly for applications handling financial transactions and personal data
• Experience with test automation across all levels (unit, integration, end-to-end) and a passion for quality-driven development
• Proven track record of taking ownership of projects and delivering results independently
• Business-level English fluency (verbal and written) and excellent communication skills for collaborating across a globally distributed, remote-first team

Bonus Skills to Stand Out:

• Experience designing and building microservices and/or micro-frontends
• Hands-on experience with PHP frameworks (CodeIgniter, CakePHP, Laravel, Symfony)
• Cloud and infrastructure experience with Kubernetes, AWS, Terraform, and Argo CD
• Experience working with event-driven architectures and messaging systems (e.g., Kafka)

Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $145,000 - $165,000

Position Overview:

A highly skilled UPS Field Engineer is needed to apply an in-depth knowledge of UPS start-up, testing, and operations. This role involves commissioning, maintenance, and emergency support for power electronics at customer sites, primarily in North Carolina (Charlotte or Raleigh are also acceptable)

Key Responsibilities:

•Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.

•Performs preventive maintenance, emergency response, equipment start-up, and field modifications.

•Coordinates with technical support to resolve maintenance or operational issues.

•Assists in developing Methods of Procedures (MOPs).

•Reports to a supervisor for any unusual issues or developments.

•Trains periodically at company headquarters on testing equipment and rebuilding systems.

•Completes Field Service Reports promptly and provides proactive recommendations to clients.

•Candidate will be based from home.

Qualifications:

•Minimum of 3-5 years' experience. Preferred 10+ years of relevant experience.

•Skilled in troubleshooting equipment such as UPS, batteries, PDUs, STSs, etc.

•Proficient with hand tools and test equipment for maintenance and repairs.

•Strong verbal, written communication, and customer service skills.

•Ability to work independently with resourcefulness and initiative.

•Knowledge of equipment manufacturers’ specifications.

•Physically capable of bending and lifting up to 100 lbs as required.

•Willingness to work nights, weekends, and be on-call when needed.

•Basic knowledge of computer hardware and software.

•Prior experience with third-party UPS service providers is a plus.

•OEM factory training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.

•A technical degree (e.g., DeVry, Lincoln Tech) is a plus.

•Military veterans with experience in Electrical/Mechanical systems are highly valued (Navy EMN, ETN, MMNs, Army Power Generation, Air Force Power Production, Coast Guard, etc.).

•Must have a clean driving record.

•Occasional national travel may be required for emergencies. 

Location Preference:

Candidate is preferred to live in North Carolina (Charlotte or Raleigh are also acceptable)

 Benefits:

•Competitive salary with full benefits package

•Paid Time Off (PTO)

•401(k) with company matching

•Gas card and vehicle allowance

•Comprehensive health, dental, and vision insurance (Life Insurance, Short-Term & Long-Term Disability)

•Growth Opportunities

•Training & Development

 

This role offers stability, growth opportunities, and a supportive benefits package tailored to support our UPS Field Service Engineers in maintaining reliability and uptime for mission-critical facilities.

If you are passionate about critical power solutions and dedicated to maintaining reliability for mission-critical facilities, we encourage you to apply.