At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in the financial side of care. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise.

We’re looking for an RCM Accounts Receivable Analyst to help resolve unpaid insurance balances, analyze account discrepancies, and maintain accurate ledgers. This role focuses on ensuring timely collections, preventing revenue leakage, and supporting process improvements through strong attention to detail and collaboration with internal teams.

This is a hybrid role working on-site in Nashville a few days per month

What You’ll Do

• Follow up on outstanding insurance balances through payer portals, phone outreach, and claim status inquiries.
• Identify and resolve claim denials, underpayments, or posting errors.
• Reconcile account discrepancies and ensure accurate application of insurance and member payments.
• Document all actions and communications in the practice management system for audit and compliance purposes.
• Review member ledgers for accuracy and completeness.
• Partner with studio teams and other RCM functions to resolve claim-related issues and identify recurring trends.
• Conduct root cause analysis on recurring denials or aged claims and recommend process improvements.
• Support implementation of workflow updates that enhance efficiency and accuracy.
• Assist with audits, reporting, and special projects as needed.

Who You Are

You embody our Tend values and demonstrate key competencies that support accuracy, teamwork, and ownership. At Tend, our values guide how we hire, collaborate, and deliver care.

• Tend to Others – You deliver accurate, thorough work and follow up with payors and teammates to ensure issues are resolved with care and efficiency.
• Be Brave Enough to Lead – You take ownership of your accounts, raise questions when you see discrepancies, and communicate openly about risks or opportunities for improvement.
• Savor the Ride – You maintain a positive, professional attitude even during repetitive or challenging work, contributing to a steady, collaborative team culture.
• Embrace Our Differences – You communicate clearly and respectfully across diverse teams and stakeholders, adapting your style as needed to build trust and alignment.
• Rooted in Growth – You seek to understand the “why” behind payer rules and workflows, applying feedback to improve your skills and help the team grow.

Role-Based Competencies

• Strengthen the Team – You collaborate with peers and share information to keep processes consistent and efficient.
• Decide with Clarity – You exercise sound judgment in resolving balance issues and know when to escalate for guidance or support.
• Deliver on What Matters – You meet accuracy and productivity targets, consistently ensuring that account resolution aligns with quality and compliance standards.

What You Have

• 1+ year of experience in accounts receivable, billing, or revenue cycle management—dental experience preferred.
• Proficiency in navigating payer portals and understanding EOBs, denials, and remittance processes.
• Fundamental knowledge of insurance verification, claim submission, and payment posting workflows.
• Strong attention to detail and organizational skills.
• Basic proficiency in Excel or Google Sheets (sorting, filtering, pivot tables).
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Familiarity with HIPAA regulations and healthcare privacy standards.
• Ability to work a hybrid schedule onsite in Nashville, TN a few days per month

What We Offer:

We believe taking care of people starts with taking care of our own. Here’s how we’ve got you covered at Tend:

• 🩺 Health Comes First - We offer medical, dental, and vision insurance — plus a Dental Wellness Program to keep your smile as sharp as your skills.
• 💰 Plan for the Future - Our 401(k) plan, because your future matters just as much as your now.
• 💡 Support, When You Need It - Life & AD&D insurance, health advocacy, legal support, and an Employee Assistance Program (EAP) — all designed to have your back when life gets real.
• 🛍️ Smart Spending Options - We’ve got Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and pre-tax transit/parking benefits to make your dollars go further.
• 🌴 Time to Recharge - Enjoy generous Paid Time Off (PTO) and company holidays — because rest is productive.

#LI-hybrid

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

Role Overview

Zeta Global is seeking a Lead Software Engineer to build and scale healthcare-focused applications and data systems that power audience intelligence, activation, measurement, and reporting across both HCP and DTC workflows.

This is a hands-on technical leadership role operating at the intersection of distributed systems, data engineering, and healthcare domain constraints. You will design and deliver systems that integrate identity, audience data, and campaign performance while meeting strict requirements for privacy, compliance, and reliability.

The ideal candidate brings strong system design depth, experience building data-intensive platforms, and the ability to lead through architecture and execution in regulated environments.

What You’ll Build

• Full-stack applications supporting HCP and patient (DTC) audience discovery, segmentation, and activation
  • Scalable data pipelines for ingestion, normalization, and enrichment of healthcare datasets
  • Identity resolution and data linkage services across fragmented data sources
  • Reporting, attribution, and measurement systems connecting campaigns to outcomes
  • APIs and services enabling downstream activation, analytics, and partner integrations

Key Responsibilities

• Lead architecture and hands-on development of distributed systems supporting healthcare data workflows
  • Design and implement scalable data pipelines (batch and streaming) for large-scale datasets
  • Build and maintain APIs and services with strong SLAs, observability, and fault tolerance
  • Implement identity resolution logic including matching, deduplication, and graph-based linkage
  • Ensure high data quality through validation, reconciliation, and monitoring frameworks
  • Design systems with strong security controls, including encryption, access control, and auditability
  • Apply privacy-by-design principles across all systems handling PHI/PII
  • Partner with Product and Data teams to translate healthcare requirements into scalable architectures
  • Drive engineering best practices across testing, CI/CD, code quality, and operational excellence
  • Mentor engineers and act as a technical leader across the team

Engineering Expectations

• Strong experience designing distributed systems (microservices, event-driven architectures)
  • Deep understanding of data modeling, storage systems (OLTP, OLAP), and data processing frameworks
  • Experience with streaming and batch processing (e.g., Kafka, Spark, Flink, or similar)
  • Proficiency in backend development (Python, Java, or Ruby) and API design (REST/gRPC)
  • Experience building modern front-end applications (React or similar)
  • Strong experience with cloud platforms (AWS, GCP, or Azure) and infrastructure-as-code
  • Familiarity with containerization and orchestration (Docker, Kubernetes)
  • Experience implementing observability (logging, metrics, tracing) and reliability patterns
  • Strong understanding of performance optimization and scalability tradeoffs

Healthcare & Domain Expectations

• Experience working with HCP data (provider identity, targeting, segmentation)
  • Experience with patient / DTC data workflows and privacy-aware systems
  • Understanding of healthcare data ecosystems (claims, provider, or audience datasets)
  • Familiarity with identity graphs and data onboarding patterns
  • Experience building reporting or attribution systems tied to business outcomes
  • Strong grasp of HIPAA, PHI/PII, and regulated data handling requirements

Qualifications

• 8–10 years of software engineering experience with increasing technical ownership
  • Proven track record of building and scaling data-intensive or distributed systems
  • Experience working in regulated environments (healthcare strongly preferred)
  • Strong system design and architecture skills
  • Ability to lead technically while remaining hands-on in implementation
  • Strong collaboration skills across engineering, product, and data teams

Preferred

• Experience with healthcare data providers or identity ecosystems
  • Background in AdTech, MarTech, or audience/data platforms
  • Experience with privacy-enhancing technologies (tokenization, clean rooms)
  • Exposure to ML/AI-driven data products or analytics systems

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $200,000 - $215,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

#LI-TS1

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned
•  

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadershipResponsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues.
• Responsible for timely follow-up on all appeal submissions.
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests.
• Providing follow-up and feedback to leadership regarding assignments.
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR.
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information
• Preferred: Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
• Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
• Responsible for timely follow-up on all appeal submissions
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
• Providing follow-up and feedback to leadership regarding assignments
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information#LI-HY
• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.  #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned
•  

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• What is your expected compensation?

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-REMOTE

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadership
• Responsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues
• Responsible for timely follow-up on all appeal submissions
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests
• Providing follow-up and feedback to leadership regarding assignments
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information#LI-HY
• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to ensure all services delivered at Charlie Health are entered timely into the billing system and accurately submitted to insurance payers for reimbursement. This role is the first step in receiving reimbursement from payers so this candidate should possess a keen attention to detail, strong data review and analytics skills, and experience in finding root cause issues that will improve overall reimbursement from payers. 

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities 

• Enter patient demographics, insurance information, and charges into the billing system for all services performed with a high level of accuracy
• Quickly identify and resolve account errors, claim rejections, and system issues that may cause reimbursement complications
• Identify trends and root causes related to inaccurate insurance billing, and report to leadership
• Collaboration across teams, contributing specialized billing knowledge to help minimize errors and increase clean claims percentages, accurate reimbursement from payers, and increase revenue
• Reconciling various billing reports and make appropriate claim corrections, identify system gaps in reporting, and audit submitted claims for potential errors
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• 3+ years of charge entry and billing experience, preferably in behavioral health
• Strict attention to details 
• Knowledge of payer specific billing requirements
• Organizational skills 
• Experience in navigating clearinghouses
• Highly organized and able to track workflows through various tools
• Proficiency in Microsoft office required
• Knowledge of medical billing practices, office policies and procedures
• Familiar with CPT, ICD-9, and ICD-10
• Excellent written and verbal communication skills 
• Ability to maintain a high level of integrity and confidentiality of medical information
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

The expected base pay for this role will be between $45,000 and $52,500 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
• Initiate collection calls to patients or their families to collect outstanding balances
• Handle large volume of inbound calls regarding outstanding balances and invoices
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status
• Manage large volumes of patient accounts each week
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care
• Navigate and gather data from various internal sources to ensure proper balances collected
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures. 
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

The purpose of this position is to research and rectify third party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims.  Given the complexities of the healthcare insurance, it’s vital we have strong, analytical, focus driven individual in this role.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way. 

Responsibilities

• Maintain aged insurance accounts receivable (AR) queues at a reasonable age-base date as defined by leadershipResponsible for reviewing and appealing denied claims for bundling, medical coding, and contracting related issues.
• Responsible for timely follow-up on all appeal submissions.
• Will also be involved in processing of corrected claims and assisting with timely turnaround for medical documentation requests.
• Providing follow-up and feedback to leadership regarding assignments.
• Works and coordinates with other departments throughout the company to ensure smooth and efficient operation in all areas of aged AR.
• Works necessary reports to ensure assigned AR is actively worked & maintained

Qualifications

• 3+ years of experience in insurance account receivable department, preferably in behavioral health
• Knowledge of payer specific billing requirements
• Highly organized and able to track workflows through various tools
• Strict attention to detail with excellent organizational skills
• Customer service skills to work with insurance companies and teammates within the company
• Maintain a high level of integrity and confidentiality of medical information
• Preferred: Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. #LI-HYBRID

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It’s important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Manage patient balances ensuring the account is clean and ready for self-pay collections post all insurance processes are completed.
• Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements.
• Initiate collection calls to patients or their families to collect outstanding balances.
• Handle large volume of inbound calls regarding outstanding balances and invoices.
• Arranging payments, or setting up payment plans, of outstanding balances
• Provide daily/weekly updates to leadership on collections status.
• Manage large volumes of patient accounts each week.
• Processing invoice and credit requests in accordance with collections guidelines
• Timely response to inquiries received from other departments associated with patients care.
• Navigate and gather data from various internal sources to ensure proper balances collected.
• Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place.
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account.

Requirements

• Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
• Knowledge of medical billing practices, office policies and procedures.  
• Understanding of “No Surprises Collections Act”
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information.
• Mathematics skills 
• Excellent written and verbal communication skills 
• Organizational skills 
• Strict attention to details 
• 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management.

Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

About the Role

This role is responsible for overseeing and managing the verification of benefits process ensuring efficient, accurate policy reviews and effectively handling referral complexities. Obtaining accurate benefits is the first step in financial process meaning accuracy is key as it determines patient responsibility and our ability to get reimbursed for services. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Verifies insurance policy benefits for new and returning patients with payers
• Assures all insurance information has been completely and accurately obtained
• Document all pertinent insurance information into SalesForce
• Informs teams of support actions necessary for insurance or referral issues
• Identifies special policy clauses per policy information to aid in financial and admission decisions
• Educates patients, families and internal teams on insurance issues
• Identifies all third party financial benefits and directs them for financial counseling and revenue cycle as appropriate
• Provides support to admissions and revenue cycle teams as necessary
• Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
• Other duties as assigned

Requirements

• 3-5 years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
• Knowledge of medical billing practices, office policies and procedures
• Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
• Excellent written and verbal communication skills
• Organizational skills
• Ability to maintain a high level of integrity and confidentiality of medical information
• Strict attention to details
• Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Summary

Morgan & Morgan is seeking an Attorney to join our growing Workers Compensation department. The Workers Compensation Attorney will handle and support a heavy and complex case-load of cases from pre-litigation, litigation, trial prep and trial.

Responsibilities

• Day-to-day handling of cases from pre-litigation to litigation 
• Mostly handling the pre-suit side and assisting senior attorneys once the claim files suit 
• Drafting and filing of litigation documents to include pleadings, discovery requests, discovery responses, demands, motions and memorandum
• Guide clients through the case process
• Interaction with expert witnesses to include conferences, drafting of expert reports and affidavits
• Attendance and preparation for depositions, mediations, hearings, and court appearances

Qualification

• Law degree from a fully accredited law school
• An active member in good standing with the State Bar Association
• Minimum 2+ years of workers compensation experience
• A plus to have experience on wage an hour claims
• Ability to manage high volume of pre-lit and litigation cases
• Excellent client service and communication skills
• Self-starter driven by long-term career goals
• Superior writing and oral advocacy skills

#LI-SC1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Summary

Our Operations Team is growing! We're looking to bring on an Enablement Manager who will assist in all case operations within our legal teams! A successful candidate will aid leadership in providing training, management, and productivity for our case staff in multiple regions across our firm and have a direct hand in ensuring business operations are at peak performance.

Responsibilities

•    Oversee and develop litigation staff across various markets, focusing on driving their performance in alignment with team objectives and overarching business goals
•    Monitor and enforce compliance of case staff while promoting a positive work environment
•    Enforce operational goals for case staff, and monitor performance in real-time through KPIs and dashboards
•    Resolve roadblocks and challenges for case staff by managing and tracking support from other departments (e.g. Learning & Development, I.T., H.R., etc.)
•    Audit case files to ensure employees are working efficiently and meeting their metrics in a timely manner
•    Establish, enable, and execute additional processes for auditing performance
•    Review metrics to proactively identify areas of improvement for case staff
•    Facilitate case staff training with internal Learning and Development Team
•    Guide case staff to negotiate claims proactively and aggressively to settlement
•    Contribute to team strategic initiatives and help build shared standards and processes
•    Communicate firm goals and vision to staff
•    Onboard new hires and facilitate shadowing with other litigation staff members
•    Build relationships with case staff and attorneys in each region

Qualifications

•    Bachelor’s degree in business administration or related field or equivalent work experience
•    Experience in the legal and/or personal injury industry is a plus but not required
•    Salesforce experience is a plus
•    Exceptional leadership, time management, facilitation, and organizational skills
•    Working knowledge of change management principles and performance evaluation processes
•    Ability to work both independently and in a group setting, in a fast-paced and constantly changing setting
•    Be adaptable, curious and creatively solve problems in an evolving space, capable of managing complexity while maintaining a sense of balance

This role is fully on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We’ve found that being in the office helps new team members get up to speed quickly and feel more connected.

#LI-KL1

Come join the Trella team as a Senior Customer Success Manager, where you will be the main point of contact for our customers, working closely with their champions and growth-minded leaders to ensure they fully understand and gain value from our solutions. This role combines the responsibilities of managing solution adoption and renewals with offering strategic advice that drives growth for our clients. Your expertise will play a crucial role in helping customers leverage our offerings effectively, fostering lasting partnerships along the way. 

As a member of the Customer Success team, you will partner across all functions to bring the Voice of the Customer to the business and ensuring We Never Stop Improving as We Strive for Better Healthcare. 

Reports to: Vice President, Customer Success 

Location: Atlanta, GA; Nashville, TN or Philadelphia, PA regions strongly preferred; other regions considered. 

As a Senior CSM at Trella, you will: 

• Own the post-sale lifecycle for a portfolio of accounts—onboarding, adoption, renewal, and expansion.
• Serve as the primary customer contact, driving engagement cadence and customer health reporting.
• Deliver ongoing best-practice enablement to accelerate adoption and value realization.
• Lead business reviews, sharing product updates and aligning on priorities and outcomes.
• Maintain accurate account data, activity tracking, and renewal forecasts.
• Build and execute success plans to achieve KPIs (e.g., references and NPS targets).
• Invest in continuous learning to strengthen product expertise and customer impact.
• Develop and maintain strong healthcare domain knowledge to advise with credibility.
• Monitor engagement, usage, and outcomes to shape account strategy and prioritize actions.
• Translate product capabilities into customer-specific value, outcomes, and ROI.
• Apply industry context to solution positioning, adoption strategy, and value realization. 
• Use data and customer feedback to guide conversations, mitigate risk, and refine success plans. 

You might be a fit for this role if you have: 

• 2-5 years of experience in a Customer Success or Account Management role, preferably within a B2B SaaS environment.
• Must be tech-savvy to be able to understand technical concepts around our product.
• Strong strategic, analytical, and relationship skills; able to manage conflicting priorities effectively.
• Ability to effectively manage customer relationships at various levels and use data driven discussions to build trusted partnerships, navigating conflicting perspectives appropriately.
• Demonstrated success that shows your ability to be professionally assertive and a customer focused problem solver.
• Come prepared and ready for customer facing work and open to travel up to 20% 

Preferred by not required: 

• Experience within the healthcare tech industry.
• Familiarity with Post-Acute Provider (Home Health, Hospice, SNF).
• Experience with healthcare claims data analysis.
• Exposure to data integrations.

Truework, recently acquired by Checkr, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and more. We are disrupting a $5B+ industry, dominated by legacy incumbents, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup!

The Operations team is at the core of Truework’s product fulfillment engine. As an Customer Experience Representative, you will be directly responsible for completing manual verification requests, a critical step in delivering our core product. You will serve as a key driver of revenue by ensuring verifications are completed accurately, quickly, and in compliance with all standards. This is a high-impact, high-volume role that demands precision, professionalism, and persistence. You’ll be engaging directly with employers, payroll providers, and HR contacts to obtain verification data and ensure delivery of time-sensitive products that drive customer satisfaction.

What you’ll do

• Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
• Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
• Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
• Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
• Navigate internal systems and workflows to complete and submit verifications within defined SLAs
• Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

What you bring

• 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
• Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
• Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
• Self-starter mindset with a drive to hit productivity and fulfillment goals
• Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

What you’ll get

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend

#LI-AG1

About the job

The Population Health & Wellness Director is a senior-level, client-facing leader responsible for designing, implementing, and optimizing population health, wellness, and preventive care strategies for employer clients. This role partners closely with benefits consultants, carriers, vendors, and client leadership to improve employee health outcomes, enhance engagement, and drive measurable cost containment results.

This position blends strategic consulting, program design, data-driven insights, and vendor management, supporting The MJ Companies Employee Benefits Consulting value proposition as a trusted advisor in employee health and wellbeing.

Key Responsibilities

Population Health Strategy & Program Design

• Develop and lead comprehensive population health and wellbeing strategies aligned with clients’ benefits, workforce demographics, and business objectives
• Design multi-year population health roadmaps addressing preventive care, chronic condition management, mental health, wellbeing, and health equity
• Evaluate and recommend evidence-based wellness, disease management, digital health, and point-solution vendors

Client Consulting & Relationship Management

• Serve as a subject-matter expert for population health and wellness in client strategy meetings, renewals, finalist presentations, and plan design discussions
• Translate health data and population insights into actionable recommendations for HR, Finance, and executive stakeholders
• Partner with benefits consulting teams to integrate population health strategies into total rewards and benefits planning

Data Analytics & Outcomes Measurement

• Analyze population health data including medical and pharmacy claims, biometric results, risk assessments, and engagement metrics
• Define KPIs and success metrics to assess program effectiveness, ROI, and improvements in health outcomes
• Create client-facing dashboards, reports, and executive summaries to communicate results and trends

Vendor & Partner Management

• Manage relationships with wellness, digital health, and population health vendors, including contracting support, performance reviews, and outcomes evaluation
• Stay current on emerging population health trends, regulatory considerations, and best practices in employer-sponsored benefits
• Coordinate vendor implementations and ongoing optimization across diverse client populations

Internal Collaboration & Thought Leadership

• Collaborate with sales, account management, compliance, pharmacy and analytics teams to support prospecting and client retention efforts
• Develop population health content for marketing, thought leadership, and educational presentations
• Mentor, manage, and support the Population Health & Wellness team

Education

• Bachelor’s degree in Public Health, Health Administration, Nursing, Exercise Science, Health Promotion, or a related field required
• Master’s degree (MPH, MBA, MHA, or similar) preferred
• 8+ years of experience in population health, wellness consulting, healthcare analytics, or employee benefits
• Experience working within an employee benefits brokerage, consulting firm, health plan, or wellness vendor environment preferred

Certifications (Preferred)

• Certified Health Education Specialist (CHES)
• Certified Corporate Wellness Specialist (CCWS)
• Registered Nurse (RN) or other clinical credential
• Health & Productivity Management (HPM) certification

Knowledge & Experience

• Deep understanding of employer-sponsored health plans, population health management, and wellness program design
• Strong proficiency in interpreting medical and pharmacy claims data and translating insights into solutions
• Excellent presentation and executive communication skills
• Proven ability to influence without authority and partner with diverse stakeholders
• Project management skills with the ability to manage multiple client initiatives simultaneously

Technical Functions

1. Population Health Data & Analytics- Interpret and analyze medical, pharmacy, and integrated claims data, evaluate trends, identify cost drivers and modifiable risk factors
2. Population Health Program Architecture & Design- Design multi-year population health strategies and architect integrated solutions 
3. Vendor Evaluation, Selection & Performance Management- Conduct vetting of wellness, digital health, and population health vendors, lead vendor RFPs, monitor vendor performance
4. Measurement, ROI & Outcomes Evaluation- Define and measure KPIs and success metrics for population health program
5. Technology & Data Integration- Oversee data integration between claims data sources, wellness platforms, vendors and administration systems, support use of systems and data tools
6. Clinical, Regulatory & Compliance Oversight- Ensure programs align with standards, regulations, and requirements
7. Plan Design & Benefits Alignment- Align population health initiatives with plan design and strategies
8. Client & Consultant Enablement - Equip benefits consultants with technical population health insights

OVERVIEW

We are The MJ Companies—a firm dedicated to inspiring the success, fulfillment, and wellbeing of each person we serve. Our commitment to excellence and collaboration has enabled us to maintain a best-in-class approach to risk management, employee benefits, and total rewards.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

+ Assist client with claim reporting by establishing best practices, collecting relevant information, analyzing potential coverage, and submitting on their behalf.

+ Provide ongoing consultation and monitoring of open complex claims. Support and guide clients through the carrier claim process. Act as an advocate for the best and most expedient resolution of claims.

+ Analyze policy language to determine all appropriate avenues to seek coverage. Conduct in-depth review of all coverage positions, challenging when appropriate.

+ Conduct formal client onboarding to assist in the development of processes for internal claim administration, facilitate and participate in claim reviews to communicate disposition strategies and financial developments, and provide ongoing proactive solutions to meet clients needs.

TECHNICAL FUNCTIONS

+ Proficient in the use of Microsoft Office Products: Excel, Word, Outlook

+ High level knowledge of property/casualty insurance including coverage forms, legal issues, and claim protocols.

REQUIRED EDUCATION/EXPERIENCE

+ Bachelor’s degree in business or related area; work equivalent

+ Property & Casualty license (or ability to obtain)

+ A minimum of 5-8 years experience in the insurance industry in a Claims or related position

+ Demonstrated skills: sense of urgency, detail-oriented, excellent organizational and time management skills

+Proven ability to work independently with minimal supervision as well as collaborate among the team daily and contribute to MJ’s culture.

+ Excellent verbal and written communication skills; professional presentation

About Us
Johnson Law Group (JLG) is a fast-paced, high-volume plaintiffs’ law firm headquartered in Houston, Texas, with a growing national presence. We are passionate about advocating for our clients and achieving meaningful results in their cases. Our team thrives in a collaborative and supportive environment where attorneys and staff work together to compassionately resolve claims and guide clients through difficult times.

Position Overview
We are seeking an experienced Personal Injury Attorney to join our team in Nashville, Tennessee. The ideal candidate will bring strong litigation skills, the ability to manage multiple cases simultaneously, and the professionalism to provide excellent client service. This role requires occasional travel to our Houston headquarters (approximately once per quarter) and offers the opportunity to work alongside a dynamic team in a firm that is expanding nationwide.

Responsibilities

• Represent clients throughout all phases of litigation, from intake to resolution
• Draft and review pleadings, complaints, motions, and discovery responses
• Direct and monitor the probate process in coordination with docket managers
• Review, analyze, and summarize medical records and case-related documentation
• Communicate with clients regularly to provide updates, explain processes, and resolve issues with empathy and professionalism
• Collaborate with co-counsel, opposing counsel, and other law firms involved in litigation
• Participate in depositions, mediations, and hearings as needed
• Contribute to process improvements by following and refining documented procedures
• Provide assistance with overflow tasks and special projects as required

Qualifications

• Juris Doctor (JD) degree and active Tennessee State Bar membership required
• Minimum of 3 years of experience in personal injury litigation or probate; mass tort or probate experience a plus
• Proven ability to handle depositions, hearings, and mediations preferred
• Strong client-facing communication skills and ability to build rapport with clients
• Exceptional organizational skills with the ability to manage multiple priorities and deadlines
• Strong writing, research, and analytical skills
• Proficiency in Microsoft Office Suite; PACER and Excel experience helpful

What You’ll Get

• Opportunity to join a growing national plaintiffs’ law firm with a strong reputation in personal injury and mass tort litigation
• Hands-on courtroom and litigation experience with support from a dedicated team of paralegals and docket managers
• A collaborative and supportive work culture where attorneys share knowledge and resources
• Professional development and mentorship opportunities as the firm continues to expand nationwide
• Competitive compensation and benefits package (details to be shared during the interview process)
• Quarterly travel to Houston headquarters to connect with the broader team and leadership

*This job description is not an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the role and may be subject to change as business needs evolve.