OVERVIEW

The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.  

Key Job Responsibilities 

• Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Management team.  
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Operations Associate Qualifications 

• 1+ years prior work experience in a client-centric, sales & operational environment
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Aligns with and embodies ALO’s Guiding Principles  

 Operations Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries (select cities)

#LI-JJ1

#LI-3

#li-onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-3

#li-onsite

Role Objective 

The Sales Associate works to achieve store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.  

Key Job Responsibilities 

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals. 
• Drive and exceed sales goals by leading ALO's Flow initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goals
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture
• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. 

Sales Associate Qualifications 

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO's Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift 

Sales Associate Schedule 

Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). 

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. 

JUST SOME OF THE PERKS 

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries

#LI-JJ1

#LI-3

#li-onsite

Open position in all True Media office locations, including Columbia, MO, St. Louis, MO, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

The Account Manager is responsible for managing the day-to-day execution of agency and client projects across an assigned portfolio of clients. Working under the direction of senior team members, you will maintain a clear understanding of each client’s business, marketing initiatives, and competitive landscape to oversee all details related to plan development and execution. You will serve as the primary daily client contact and be accountable for the quality, accuracy, and storytelling strength of all client-facing work.

Essential Duties and Responsibilities. (Other duties may be assigned)

• Client Communication: Serve as the day-to-day client contact; lead meetings, create agendas, produce accurate meeting summaries, and follow up on next steps. You are expected to respond promptly to client communications, handle after-hours emergencies, and anticipate and escalate problems appropriately.
• Project & Deliverable Oversight: Author or co-author business, media, and project briefs alongside the agency team. Oversee the quality and presentation of client deliverables—such as research, measurement and channel strategies, tactical plans, QA, reporting, and buy summaries.
• Approvals & Quality Assurance: Secure written client approvals for all milestone deliverables, manage client credit applications for integrated media, and ensure all deliverables align with the agency’s quality standards and the client’s strategic objectives.
• Budget Management: Supervise the preparation of client budgets, maintain regular budget sheets, provide accurate agency budget projections, and use sound judgment when approving or escalating out-of-scope requests.
• Growth & Strategy: Identify new revenue streams and client growth opportunities, develop compelling business cases, and lead brainstorming for client initiatives. You will also conduct regular retrospectives to capture campaign learnings for future initiatives.
• Partner Agency Management: Manage engagement with TIH partner agencies, including initiating engagements, negotiating scopes, holding partners accountable, and ensuring privacy protocols for personally identifiable information are followed.
• Administrative: Maintain accurate time records in the agency's tracking system, attend relevant training and meetings, delegate tasks effectively (in accordance with the agency RACI), and foster a positive agency culture.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of account experience in an agency or marketing setting.
• Proficiency in Microsoft Office, industry tools, and systems. Must possess a strong understanding of marketing and media fundamentals, including media math.
• Strategic thinker, excellent problem-solver, highly detail-oriented, and capable of independently managing multiple competing deadlines with strong written and verbal communication skills.
• Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs
• Experience in building media plan recommendations
• Excellent follow-through and no hesitation in ensuring accountability across teams
• Web analytics platform training and certification (required within 6 months and must be maintained).
• Scrum Essentials and Agile Essentials on-demand courses (required within 6 months).
• Certified Scrum Product Owner (required within 12 months and must be maintained).

Education:

• Bachelor’s degree in advertising, marketing, communications (or equivalent experience) is preferred

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Open position in all True Media office locations, including Columbia, MO, St. Louis, MO, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

The Account Manager is responsible for managing the day-to-day execution of agency and client projects across an assigned portfolio of clients. Working under the direction of senior team members, you will maintain a clear understanding of each client’s business, marketing initiatives, and competitive landscape to oversee all details related to plan development and execution. You will serve as the primary daily client contact and be accountable for the quality, accuracy, and storytelling strength of all client-facing work.

Essential Duties and Responsibilities. (Other duties may be assigned)

• Client Communication: Serve as the day-to-day client contact; lead meetings, create agendas, produce accurate meeting summaries, and follow up on next steps. You are expected to respond promptly to client communications, handle after-hours emergencies, and anticipate and escalate problems appropriately.
• Project & Deliverable Oversight: Author or co-author business, media, and project briefs alongside the agency team. Oversee the quality and presentation of client deliverables—such as research, measurement and channel strategies, tactical plans, QA, reporting, and buy summaries.
• Approvals & Quality Assurance: Secure written client approvals for all milestone deliverables, manage client credit applications for integrated media, and ensure all deliverables align with the agency’s quality standards and the client’s strategic objectives.
• Budget Management: Supervise the preparation of client budgets, maintain regular budget sheets, provide accurate agency budget projections, and use sound judgment when approving or escalating out-of-scope requests.
• Growth & Strategy: Identify new revenue streams and client growth opportunities, develop compelling business cases, and lead brainstorming for client initiatives. You will also conduct regular retrospectives to capture campaign learnings for future initiatives.
• Partner Agency Management: Manage engagement with TIH partner agencies, including initiating engagements, negotiating scopes, holding partners accountable, and ensuring privacy protocols for personally identifiable information are followed.
• Administrative: Maintain accurate time records in the agency's tracking system, attend relevant training and meetings, delegate tasks effectively (in accordance with the agency RACI), and foster a positive agency culture.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of account experience in an agency or marketing setting.
• Proficiency in Microsoft Office, industry tools, and systems. Must possess a strong understanding of marketing and media fundamentals, including media math.
• Strategic thinker, excellent problem-solver, highly detail-oriented, and capable of independently managing multiple competing deadlines with strong written and verbal communication skills.
• Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs
• Experience in building media plan recommendations
• Excellent follow-through and no hesitation in ensuring accountability across teams
• Web analytics platform training and certification (required within 6 months and must be maintained).
• Scrum Essentials and Agile Essentials on-demand courses (required within 6 months).
• Certified Scrum Product Owner (required within 12 months and must be maintained).

Education:

• Bachelor’s degree in advertising, marketing, communications (or equivalent experience) is preferred

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

We are looking for individuals who have detailed functional knowledge and understanding of home inspections, and experience leading residential construction rehab projects to join us as a Project Manager in our Construction.  You will have expertise in identifying and executing repairs necessary to bring the home to meet company standards, and creating a safe and enjoyable habitat for prospective tenants. Your remit is to ensure the completion of property inspections, preparation of repair bids to Company standards using approved pricing, and lead all aspects of the rehab process including selection and oversight of approved vendors/contractors, timeline management of the repair project, and quality assurance.

This position operates in the field at our properties in the St. Louis, Missouri metro area.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Timely review of inspection reports (confirm property meets agreed standards, review recommendations on remediation and upgrades).  May also need to perform inspections from time to time.  
• Develop budgets based on the inspection of identified items to bring the property to standards within Company approved pricing
• Make recommendations on engaging and terminating vendors and contractors to use on each project or job
• Effectively and efficiently schedule and manage all construction activities, and maintain productive ongoing relationships
• Review vendor workmanship to ensure all items on the statement of work are complete, and mark contracts complete. Ensure vendors and contractors are held accountable for quality, completeness, and timely work
• Property condition management - perform specific repair and/or securing work such as rekeying of properties; daily monitoring, updating and reporting through the property management system to keep current on status and next steps for all assigned property
• Develop scope and cost and obtain approvals for additional work not identified on initial bid
• Document the rehab process including "before" and "after" photos
• Quality control review and punch list process for all home renovation projects
• Other duties as assigned

 Qualifications and Experience

• HS Diploma required with College Degree preferred
• 3-5 years of residential construction/inspection experience with vocational/technical school a plus
• Demonstrated ability to create and manage budgets and to negotiate contracts
• Deep knowledge of local and national building/property management codes
• Excellent leadership and management skills with a focus on customer service
• Ability to effectively manage and execute on multiple activities in a fast-paced work environment
• Strong interpersonal, oral and written communication and reading skills
• General knowledge of plumbing, electrical, mechanical, and HVAC
• Strong organizational and time-management skills for both self and others to consistently meet goals and deadlines while maintaining quality
• Computer Skills including proficiency with Microsoft Outlook and Excel
• Must have a current and valid driver's license
• Proactive, self-directed, and highly motivated

Additional Information:

• This role routinely uses standard office equipment and computers.
• This role requires travel to our properties in and around Atlanta and may be physically demanding.   Physical demands representative of requirements to successfully perform the essential functions of this job include the ability to perform duties such as the following for prolonged periods:
    - unassisted lifting up to 50 pounds,
    - bending, walking, kneeling, stretching
    - work on step ladders and/or extension ladders up to 30 feet,
    - work in confined spaces, indoors and outdoors in all climates including unclean environments with fumes, dust, and poor ventilation
• It is expected that all duties are performed in a safe manner
• Duties, responsibilities, and activities may change at any time.
• Days of work are Monday through Friday with occasional evening and weekend hours as job duties demand.

#LI-Hybrid