***Please note: this role is 100% in-office at 1608 S Lindbergh Blvd.

As an Office Administrator, AKA "Agent Experience Coordinator", you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. 

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. 
• Support with office event organization, setup, and tear down. 

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

We are looking for individuals who have detailed functional knowledge and understanding of home inspections, and experience leading residential construction rehab projects to join us as a Project Manager in our Construction.  You will have expertise in identifying and executing repairs necessary to bring the home to meet company standards, and creating a safe and enjoyable habitat for prospective tenants. Your remit is to ensure the completion of property inspections, preparation of repair bids to Company standards using approved pricing, and lead all aspects of the rehab process including selection and oversight of approved vendors/contractors, timeline management of the repair project, and quality assurance.

This position operates in the field at our properties in the St. Louis, Missouri metro area.

The Role:   This position includes, but is not limited to, the following responsibilities:

• Timely review of inspection reports (confirm property meets agreed standards, review recommendations on remediation and upgrades).  May also need to perform inspections from time to time.  
• Develop budgets based on the inspection of identified items to bring the property to standards within Company approved pricing
• Make recommendations on engaging and terminating vendors and contractors to use on each project or job
• Effectively and efficiently schedule and manage all construction activities, and maintain productive ongoing relationships
• Review vendor workmanship to ensure all items on the statement of work are complete, and mark contracts complete. Ensure vendors and contractors are held accountable for quality, completeness, and timely work
• Property condition management - perform specific repair and/or securing work such as rekeying of properties; daily monitoring, updating and reporting through the property management system to keep current on status and next steps for all assigned property
• Develop scope and cost and obtain approvals for additional work not identified on initial bid
• Document the rehab process including "before" and "after" photos
• Quality control review and punch list process for all home renovation projects
• Other duties as assigned

 Qualifications and Experience

• HS Diploma required with College Degree preferred
• 3-5 years of residential construction/inspection experience with vocational/technical school a plus
• Demonstrated ability to create and manage budgets and to negotiate contracts
• Deep knowledge of local and national building/property management codes
• Excellent leadership and management skills with a focus on customer service
• Ability to effectively manage and execute on multiple activities in a fast-paced work environment
• Strong interpersonal, oral and written communication and reading skills
• General knowledge of plumbing, electrical, mechanical, and HVAC
• Strong organizational and time-management skills for both self and others to consistently meet goals and deadlines while maintaining quality
• Computer Skills including proficiency with Microsoft Outlook and Excel
• Must have a current and valid driver's license
• Proactive, self-directed, and highly motivated

Additional Information:

• This role routinely uses standard office equipment and computers.
• This role requires travel to our properties in and around Atlanta and may be physically demanding.   Physical demands representative of requirements to successfully perform the essential functions of this job include the ability to perform duties such as the following for prolonged periods:
    - unassisted lifting up to 50 pounds,
    - bending, walking, kneeling, stretching
    - work on step ladders and/or extension ladders up to 30 feet,
    - work in confined spaces, indoors and outdoors in all climates including unclean environments with fumes, dust, and poor ventilation
• It is expected that all duties are performed in a safe manner
• Duties, responsibilities, and activities may change at any time.
• Days of work are Monday through Friday with occasional evening and weekend hours as job duties demand.

***Please note: this role is 100% in-office at 1608 S Lindbergh Blvd.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed. 

At Compass You Will:

• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach. 
• Support with office event organization, setup, and tear down. 

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Your Opportunity: 

You have the opportunity to be surrounded by, learn from, and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team. 

Who Develops You: Team Operator

What You’re Great At: 

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team. 

What You’ll Do: 

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, office management, client care systems, team retention and recognition including events, and referrals. 
• Hiring and leadership of virtual support staff, and in-house staff if applicable.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Complete the listing launch and contract to close process for all transactions.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, title companies, and lenders.
• Generate reviews and referrals from clients during and after the transaction.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Leader.
• Plan and execute client events that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submitted to the Chief of Staff and take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings. 

Skills and Character Necessary: 

• Notice and take pride in the details 
• Team player 
• Proven ability to lead yourself and others with conviction 
• Self-motivated 
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal 
• Ability to problem solve and use critical thinking daily 
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded 
• Proactive vs. reactive 
• Impeccably organized 
• Knowledge of basic office suite software and calendaring systems 
• Excellent time management skills 
• Concerned about doing things the right way 
• Calm and motivated under pressure 
• Have patience with a high volume, detailed role 
• Use social media for the benefit of the company as an ambassador 
• Flexible

Required Background: 

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
• Ability to write reports, business correspondence, and procedure manuals.
• 2+ years’ experience in an operations role, preferably in the real estate industry. 
• Must have listing management/transaction coordination experience.

Other Details: 

• Compensation depending on experience, ranges from $55,000 - $60,000/year plus potential bonus opportunities. 
• This is a full-time role in-office, Monday through Friday. Occasional evenings or weekends are required for team functions and events
• We are excited to meet the person(s) that truly believe they could be a match!

Keeley Properties is looking to hire a Sr Property Manager to join our team in St. Louis, MO.

Primary Responsibilities

• Administer and implement lease provisions throughout the lease term. 
• Oversee tenant move-ins and move-out inspections, ensuring compliance with lease terms. 
• Serve as the primary point of contact for tenants, providing prompt, professional responses to inquiries, problems, and complaints. 
• Conduct regular property inspections and ensure completion of property condition reports (e.g., roofs, HVAC systems, parking lots). 
• Coordinate and oversee tenant improvements, finish construction, and buildouts with tenants and contractors. 
• Receive, track, and resolve maintenance requests, including after-hours emergencies. 
• Supervise contractors and maintenance staff for services, repairs, and capital projects. 
• Negotiate, prepare, and manage vendor contracts; maintain vendor service schedules and preferred vendor lists. 
• Ensure compliance with Certificates of Insurance for tenants and vendors. 
• Develop and manage annual operating budgets; provide monthly financial and operational reporting to ownership and stakeholders. 
• Coordinate recurring billings (utilities, water, sewer, electric) and accounts receivable collections, including past-due notices. 
• Review and reconcile annual operating expenses; manage correspondence with tenants regarding reconciliations. 
• Prepare management reports with comprehensive analyses for ownership review. 
• Provide managerial oversight of additional Property Managers and assigned buildings. 
• Assist with the development and implementation of departmental policies and procedures. 
• Support long-term planning, including market rent studies and fair market value assessments. 

Minimum Qualifications

• High school diploma or GED required; associate or bachelor’s degree in Business, Real Estate, or related field preferred. 
• Minimum 5–7 years of progressive property management experience; prior supervisory experience required. 
• Lease up experience preferred.
• Fair Housing and OSHA certifications (or willingness to obtain). 
• Strong financial acumen with experience in budgeting, reporting, and expense management. 
• Proficiency in Microsoft Outlook and Office Suite; experience with Yardi, Onesite, or other property management software preferred. 
• Demonstrated ability to resolve tenant disputes professionally and maintain high tenant satisfaction. 
• Strong organizational skills with keen attention to detail. 
• Ability to travel to various property sites as needed. 
• Knowledge of real estate market trends, pricing, and state/federal housing regulations. 
• Excellent leadership, communication, and team collaboration skills. 

All candidates agree to complete an assessment for selection and pre-employment drug screen.

EOE/AA M/F/Disabled/Vet

#LI-AG1 #LI-Onsite

Keeley Properties is looking to hire a Property Manager to join our team in St. Louis, MO.

Primary Responsibilities

• Lease administration and implementation/application of lease provisions from execution through occupancy and end of term.
• Receive maintenance requests and ensure timely resolution, including response to after-hours emergencies.
• Focus on tenant satisfaction and retention.
• Conduct regular property inspections and visitations with tenants.
• Provide prompt, professional response and follow-through regarding tenant inquiries, problems, and complaints.
• Supervise contractors and maintenance staff for services and repairs to properties.
• Assist with the preparation of rent commencement letters, delivery notices, and other paperwork for new tenants.
• Maintain a file of Certificates of Insurance for both tenants and vendors.
• Prepare new vendor contracts and manage renewals.
• Prepare and manage annual operating budgets.
• Prepare monthly financial operations reporting to client/ownership.
• Review real estate tax assessments, and coordinate appeals when necessary.
• Manage the recurring manual billings (water, sewer, electric, etc.)
• Coordinate collection efforts of accounts receivable. This will include the preparation of past due statements and correspondence with delinquent tenants.
• Some weekends and nights required.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or GED required. Associate or bachelor’s degree preferred.
• Minimum 5 years of experience in property management; 3-5 years of Class A experience preferred.
• Lease up experience preferred.
• Expected to complete necessary Fair Housing and Occupational Safety and Hazard Administration certifications.
• Competencies to include Microsoft Outlook & Office products. Knowledge of Yardi and Onesite or other property management software a plus.
• Ability to travel to various property sites if necessary.
• Demonstrates ability to think creatively to develop new marketing and recruiting techniques.
• Possesses knowledge of the real estate industry, including market trends, prices, and state and federal housing regulations.
• Must be detail oriented with ability to manage time efficiently.
• Exhibits solid communication skills with an ability to calmly resolve disputes/complaints and works well with a team.

All candidates agree to complete an assessment for selection and pre-employment drug screen.

EOE/AA M/F/Disabled/Vet

#LI-AG1 #LI-Onsite