Senior Installation Field Engineer 

Pay rate: $70,000 - $80,000 annually with full benefits

NOTE: Travel will typically be for 1-4 weeks at a time.  Travel is in support of the VA's EHR deployment and training requirements. This position requires frequent travel by vehicle and must be able to drive safely and navigate a variety of routes.  You must possess a valid driver’s license. Occasional air travel may also be required.  When not on travel, the staff member will work at the local VA doing daily helpdesk/system administrator/network onsite tasks. 

 
We're looking for a technically skilled, people-friendly Installation Engineer who thrives in dynamic environments and isn’t afraid to hit the road — or the skies. This role is perfect for someone who has technical management experience, enjoys problem-solving, working with hardware, and representing a company with pride and professionalism. You’ll oversee a team of onsite technicians supporting the VA’s EHRM deployment and training project. This role combines strong technical skills with an emphasis on delivering a high level of customer service.  This role will also require management of workload to include setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be responsible for baseband network Connectivity-Configuration, Management, Issue Resolution Internet Connectivity- Configuration, and Issue Resolution as well as Wi-Fi hardware configuration/management.  Will be responsible for hardware start-up, imaging, configuration, updating, naming, break/fix, and issue resolution. You will be managing inventory and network connectivity at each training site ensuring connectivity during all training sessions.  You will be responsible for support during installations and ongoing support for issue resolution, potential for onsite support tasks, and you will be operating with limited supervision.  

You Have:

• 5+ years of experience with designing, analyzing, configuring, or troubleshooting IP networks
• Experience in managing technical teams
• Experience with Wi-Fi hardware - Configuration, Management, and Issue Resolution
• Experience with network hardware - Install, Configuration, Management, and Issue Resolution
• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions  
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Possession of excellent written and verbal communication skills
• Experience writing reports/deliverables
• Familiar with network technologies, analyzing network traffic, and determining network issues
• Able to travel up to 50% of the time and meet travel requirements
• Must have personal transportation available during work hours 
• Bachelor’s degree in computer science, Information Systems, Information Technology, or Equivalent and 10 total years of experience; or 18 total years of experience in lieu of a degree

Nice If You Have:

• Possession of strong critical thinking and error assessment capabilities
• Public Trust Clearance​
• Experience with Microsoft Windows desktop deployments
• Experience as IT helpdesk Tier 2

Senior Microsoft Windows Field Deployment Technician 

Salary: $60,000 - $70,000 annually with full benefits

As a Senior Microsoft Windows Field Deployment Technician on our project, you’ll work with a team of onsite technicians supporting the VA’s EHR deployment and training project and assist with oversight of workload.  In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers.  This role combines strong technical skills with an emphasis on delivering a high level of customer service.  You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision.  This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and updates, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat. You will be managing inventory and network connectivity at each training site and ensuring connectivity during all training sessions. 

This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.  The staff may be required to travel to other sites outside of the metropolitan area throughout the week. 

You Have: 

• 5 years’ experience in imaging, installing computer equipment, and managing teams of technical staff
• Must be able to unpack/re-pack, move, and install pallets of IT equipment, with each item weighing up to 50 pounds, with no restrictions
• Must have personal transportation available during work hours     
• Will need to consistently traverse around the site campus, transporting equipment to various office buildings, and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e., laptops, desktops, and printers), refresh, upgrade, and deployment projects, as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining and troubleshooting a wide variety of systems and networks, including high-availability systems
• Knowledge of debugging protocols and processes, and the ability to work independently while providing excellent customer service
• Bachelor’s degree in computer science, Information Systems, Information Technology, or equivalent, and 5 total years of experience; or 13 total years of experience in lieu of a degree

Nice If You Have: 

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2

Microsoft Windows Field Deployment Technician 

Pay rate: $40,000 - $48,000 anually with full benefits

As a Microsoft Windows Field Deployment Technician on our project, you'll work as a team member supporting the VA’s EHR deployment and training project.  In this role you will be deploying, imaging, and setting up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) around the VA medical center campus as well as offsite training centers.  This role combines strong technical skills with an emphasis on delivering a high level of customer service.  You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision.  This role will also require setup of equipment at various training sites, verifying each computer has the most current VA computer image, computer is available for scheduled security scans and update, Active Directory assignment for training use, configure network connectivity in the training room, and computer peripherals are installed at each training seat.  This position is located on-site at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for occasional weekend hours.  The staff may be required to travel to other sites outside of the metropolitan area throughout the week as needed. 
You Have: 

• Minimum of 1-year experience in imaging and installing computer equipment  
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours     
• Will need to consistently traverse around the site campus/training sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience

Nice If You Have: 

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance
• Experience with Microsoft Windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Essential Duties and Responsibilities (Other duties may be assigned)

Statements of Work 

• Develop and manage statements of work that meet client needs, outlines the agency’s services and compensation, and minimizes the agency’s risk. 
• Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes. 

Hours Estimates & Management 

• Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. 
• Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time. 

Client Setup 

• Understand client organizational needs in order to facilitate client setup in Advantage. 
• In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans. 

File Management 

• Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.

Timeliness and Task Management 

• Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software. 

Budget Management

• Develop media authorizations.
• Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion. 

Client & Internal Meetings 

• Schedule client and internal team meetings. 
• Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. 
• Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. 
• Lead internal status meetings, and participate in client status meetings as needed. 

Steward Agency Process and Roles 

• Facilitate adherence of the account team to agency roles and processes. 

Account Communication 

• Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Essential Duties and Responsibilities (Other duties may be assigned)

Statements of Work 

• Develop and manage statements of work that meet client needs, outlines the agency’s services and compensation, and minimizes the agency’s risk. 
• Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes. 

Hours Estimates & Management 

• Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. 
• Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time. 

Client Setup 

• Understand client organizational needs in order to facilitate client setup in Advantage. 
• In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans. 

File Management 

• Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.

Timeliness and Task Management 

• Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software. 

Budget Management

• Develop media authorizations.
• Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion. 

Client & Internal Meetings 

• Schedule client and internal team meetings. 
• Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. 
• Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. 
• Lead internal status meetings, and participate in client status meetings as needed. 

Steward Agency Process and Roles 

• Facilitate adherence of the account team to agency roles and processes. 

Account Communication 

• Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Essential Duties and Responsibilities (Other duties may be assigned)

Statements of Work 

• Develop and manage statements of work that meet client needs, outlines the agency’s services and compensation, and minimizes the agency’s risk. 
• Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes. 

Hours Estimates & Management 

• Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. 
• Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time. 

Client Setup 

• Understand client organizational needs in order to facilitate client setup in Advantage. 
• In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans. 

File Management 

• Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.

Timeliness and Task Management 

• Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software. 

Budget Management

• Develop media authorizations.
• Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion. 

Client & Internal Meetings 

• Schedule client and internal team meetings. 
• Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. 
• Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. 
• Lead internal status meetings, and participate in client status meetings as needed. 

Steward Agency Process and Roles 

• Facilitate adherence of the account team to agency roles and processes. 

Account Communication 

• Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Essential Duties and Responsibilities (Other duties may be assigned)

Statements of Work 

• Develop and manage statements of work that meet client needs, outlines the agency’s services and compensation, and minimizes the agency’s risk. 
• Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes. 

Hours Estimates & Management 

• Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. 
• Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time. 

Client Setup 

• Understand client organizational needs in order to facilitate client setup in Advantage. 
• In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans. 

File Management 

• Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.

Timeliness and Task Management 

• Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software. 

Budget Management

• Develop media authorizations.
• Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion. 

Client & Internal Meetings 

• Schedule client and internal team meetings. 
• Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. 
• Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. 
• Lead internal status meetings, and participate in client status meetings as needed. 

Steward Agency Process and Roles 

• Facilitate adherence of the account team to agency roles and processes. 

Account Communication 

• Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

Open position in all True Media office locations, including Kansas City, MO, Columbia, MO, St. Louis, MO, Portsmouth, NH and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

Essential Duties and Responsibilities (Other duties may be assigned)

Statements of Work 

• Develop and manage statements of work that meet client needs, outlines the agency’s services and compensation, and minimizes the agency’s risk. 
• Monitor account activity against the statement of work and alerts the internal team about out of scope activity, and then manage scope changes or additional needed changes. 

Hours Estimates & Management 

• Develop hours estimates and then manage those estimates through a collaborative process with the account team. Pull hours reports and update tracking sheets on a routine basis. 
• Facilitate discussions and adjustments concerning time allocations with team members as needed. Manage application and billing status of the account time. 

Client Setup 

• Understand client organizational needs in order to facilitate client setup in Advantage. 
• In Advantage, responsible for the setup and closing of job numbers, campaign codes, and media plans. 

File Management 

• Manage the organization and consistent naming of files on the server, Google drive, and any other location where files need to be stored. Focus on key documents such as creative files from the client, contracts, statements of work, media briefs, channel strategies, measurement strategies, tactical plans, creative specifications, client invoices, and campaign performance reports/decks.

Timeliness and Task Management 

• Develop and document campaign timelines collaboratively with account teams. Provide communication to team members and clients as needed about timelines and tasks. Ensure deadlines are met and client deliverables are completed.
• Track timelines and tasks in project management software. 

Budget Management

• Develop media authorizations.
• Ensure campaign spends are in alignment with media authorizations through regular report checks from Advantage.
• Build fee sheets for billing.
• Ensure accurate and timely client invoicing.
• Facilitate reconciliation completion within a 60-day window of campaign completion. 

Client & Internal Meetings 

• Schedule client and internal team meetings. 
• Manage agendas for internal team meetings and assists the client strategist with client meeting agendas by collecting internal input on the agenda. 
• Record meeting notes and action items. Share note recaps and action items with the internal team, client, and agency partners. 
• Lead internal status meetings, and participate in client status meetings as needed. 

Steward Agency Process and Roles 

• Facilitate adherence of the account team to agency roles and processes. 

Account Communication 

• Proactively facilitate internal account communication, including resolution of issues. Assist the client strategist in ensuring client requests are acknowledged within 24 hours. 

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior work experience in a Project Management/Coordinator or Account Manager/Coordinator role in a marketing or agency setting or equivalent duties.
• Minimum of 1 year equivalent experience in marketing or advertising positions including internship experience.

Education

• Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

Total Perks Package

• The chance to be a part of a growing company and the next success story
• Amazing opportunities for career development
• Recognition programs
• Employee referral bonus
• Hybrid work schedule; 3 days in the office, 2 days working from home
• Fun and collaborative work environment
• Casual dress code
• Insurance Coverage (medical, dental, vision, life, and disability)
• 401(k) retirement plan, with employer 4% match
• Work/life benefits, including mental health and wellbeing support
• Flexible Time Off Policy
• Paid holidays, including agency soft closing Christmas Eve-New Year's Day
• Paid leave options, including sick leave, medical leave for self and family, and parental leave

What You’ll Do At Jamf

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Experience with macOS, iOS, is preferred
• Experience with macOS, Windows, and/or Linux server platforms is desirable
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

How We Help You Reach Your Best Potential

• We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
• Be your own self-starter. We support each other no doubt, but we thrive taking initiative and are empowered to roll up our sleeves, dig in, and push forward.
• Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
• Opportunity to make a real and meaningful impact for more than 34,000 global customers with the best Apple Device Management solution in the world
• We put people over profits - which is why our customers keep coming back to us at a 96% customer retention rate
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
• 20 of the Top 25 Fortune 500 companies rely on Jamf to do their best work.
• We are relentless, but we are selfless. You can create and be creative, dig in, break it down, and troubleshoot to help others make sense of technology.
• Best - in - class training in professional growth and product knowledge.

What You’ll Do At Jamf

At Jamf, we empower people to be their best selves and do their best work. The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies. The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution.

Responsibilities

• Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
• Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
• Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
• Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
• Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
• Other duties and special projects as assigned
• Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
• Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
• Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
• Capacity to multi-task and quickly prioritize duties
• Exceptional customer service skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication skills to thrive in a fast-paced environment
• Ability to work independently and as part of a team
• Experience with macOS, iOS, is preferred
• Experience with macOS, Windows, and/or Linux server platforms is desirable
• Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)

How We Help You Reach Your Best Potential

• We are progressive, but laid back. You are free to be you and work how you work best. Here, you manage your own day and your own work style.
• Be your own self-starter. We support each other no doubt, but we thrive taking initiative and are empowered to roll up our sleeves, dig in, and push forward.
• Everyone has a voice and everyone can make a difference, our more than 90% employee retention rate agrees!
• Opportunity to make a real and meaningful impact for more than 34,000 global customers with the best Apple Device Management solution in the world
• We put people over profits - which is why our customers keep coming back to us at a 96% customer retention rate
• Ability to support and give back to your community through volunteer paid time off.
• Ability to grow in your professional career through advancement opportunities, including tuition reimbursement for those obtaining a degree.
• 20 of the Top 25 Fortune 500 companies rely on Jamf to do their best work.
• We are relentless, but we are selfless. You can create and be creative, dig in, break it down, and troubleshoot to help others make sense of technology.
• Best - in - class training in professional growth and product knowledge.

Data Solutions Architect

We are looking for a Data Solutions Architect to join our Data Solutions team! 

As a Data Solutions Architect, you’ll be responsible for pre-sales, estimation, scoping, designing, implementing, and testing proposed modern analytic solutions.  Working closely with our client partners, you’ll develop relationships with key technical resources while delivering tangible business outcomes. 

Ideal candidates will be able to: 

• Manage the Data engineering lifecycle including research, proof of concepts, architecture, design, development, test, deployment, and maintenance 

• Ability to collaborate with team members to design and implement technology that aligns with client business objectives 

• Ability to build proof of concepts for a modern analytics stack supporting a variety of Cloud-based Business Systems for potential clients 

• Experience working with ETL/ELT technologies such as Azure Data Factory, Fivetran, Snowflake OpenFlow, Apache NiFi  and other similar ETL/ELT tools 

• Experience working with analytic technologies such as Power BI, Tableau, Sigma, Omni, Looker and other similar analytic tools 

• Experience working with cloud enabled data repositories such as Snowflake, Amazon Web Services, Microsoft Azure, and/or Google Cloud Platform. 

• Team management experience and ability to manage, mentor and develop talent of assigned junior resources 

• Ability to create actionable recommendations based on identified platform, structural and/or logic problems 

• Ability to communicate and demonstrate a clear understanding of client business needs, goals, and objectives 

• Ability to collaborate with other practices on Solution Proposals, Pre-Sales Activities, Estimation, Scoping and Solutions 

Qualifications: 

• 5+ years’ experience developing industry -leading business intelligence and analytic solutions 

• 5+ years of experience writing Business requirements, Use cases and/or user stories, preferably for data warehouse or data mart initiatives 

• 5+ years of SQL development including advanced analytic functions 

• 3+ years of consulting experience working on project-based delivery using Software Development Life Cycle (SDLC) 

• 4+ years of experience with relational databases (Postgres, SQL Server, Oracle, Snowflake, and Azure Synapse Analytics, etc.) 

• 3+ years of experience creating functional test cases and supporting user acceptance testing 

• 3+ years of experience in Agile/Kanban/DevOps Delivery 

• Outstanding analytical, communication, and interpersonal skills 

• Ability to manage projects and teams against planned work  

• Responsible for managing the day-to-day client relationship on projects  

• Ability to support sales cycles by leading orals sessions along with building POC solutions for clients  

• Ability to travel 

Preferred Skills: 

• SnowPro certification 

• 5+ years experience developing in Snowflake, AWS, Azure, GCP or similar cloud data platform 

• 3+ years of experience with modern tech stack tools such as Jenkins, Kafka, Messaging, Kubernetes 

• Solid understanding of data architecture, data modeling, statistics, data science and data infrastructure ecosystems 

Summary of the Job:

 The Technical Architect is the agency’s go-to expert providing technical guidance, solution strategies and documentation on enterprise level Adobe Experience Manager Cloud projects. On the digital team, and they act as the bridge between high-level business strategy and technical execution guidance. This role will shape technical strategies, call out risks, and guide producers, UX and creative designers on technical feasibility and best practice. While this role is focused on AEM experience, additional CMS platforms, server management and AI technologies are valuable. 

Responsibilities:

• Translate business requirements and goals into innovative AEM-based solutions as well as other systems for other clients.
• Responsible for technical requirements documentation and ensuring scalability, performance, and alignment with project objectives.
• Provide expert guidance to the team on assigned projects, steeped in best practices and driving technical excellence within AEM and backend integrations.
• Guide implementation of personalization and content delivery experiences. 
• Ensures solutions meets privacy and consent, security and data handling, and legal and regulatory compliance. 
• Acts as the technical bridge between client, marketing, account, UX, strategy, delivery teams, vendor partners. 
• Supports project teams through discovery, solution design, estimates and planning, UAT and go-live readiness.

Qualifications:

• 6+ years of experience in software engineering.
• 6+ years of experience in design and implementation of Adobe Experience Manager Cloud and Adobe CQ 5.5, CQ 5.6 and AEM 6.5
• Bachelor’s degree in computer science, engineering or related field. 
• Led technical discussions with technical and non-technical stakeholders. 
• Omni-channel experience and personalization journeys. 
• Proficiency with modern web technologies such Vue, Angular, React/Next.js, and cloud-based services. 
• Developer skills in programming languages, such as JavaScript ES6, Node.js, Ruby, .Net, Python, and CI/CD pipelines, CDN, dispatcher, and caching strategies.
• Adobe Certified expert, AEM, AEM Cloud, Integrations of Adobe tools such as Adobe Analytics, Target, Campaign, Tag Management. 
• Excellent communication, presentation, and client-facing skills.
• Deep understanding of digital marketing principles and best practices.
• Excellent documentation, and functional requirements documentation and workflows.

The salary range for this position is listed below. Where an employee or prospective employee is paid within this range will depend on a variety of factors, including but not limited to budget, relevant experience, qualifications, and tenure in similar roles. Consideration may also be given to internal salary data for current or former employees in the same or similar positions.

Salary Range: $80,000 - 100,000 annually