About Goods & Services
  
Goods & Services is a product design and engineering company. 

We solve mission-critical challenges for some of the world’s largest enterprises, with deep expertise in highly regulated industries—including life sciences and financial services. Our design-led approach allows us to apply cutting-edge capabilities in AI, Data and Hardware Engineering to companies of any size. 

Headquartered in the United States, we operate regional development centers in Mexico and the United Kingdom. This global footprint—anchored by our nearshore model—enables us to deliver at scale with the speed, efficiency, and cultural alignment our clients expect.

About the job

Goods & Services is looking for a IT Operations & Logistics Coordinator who thrives in fast-paced, service-oriented environments while managing both technical helpdesk responsibilities and cross-functional coordination tasks. The ideal candidate brings strong Windows and IT helpdesk expertise, exceptional organizational skills, and a genuine commitment to delivering outstanding customer service to internal and external stakeholders. Candidates must be located or willing to relocate to Merida, Yucatan, Mexico.

What you’ll do:

• Serve as a point of contact for IT service desk requests across the organization, ensuring timely resolution and clear communication throughout the lifecycle of each ticket
• Provide Tier 1 and Tier 2 support for Windows desktops, laptops, and peripherals including software installation, OS troubleshooting, and hardware diagnostics
• Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
• Execute PowerShell scripts for routine administrative tasks such as user provisioning, license management, and system reporting
• Contribute to automation and process improvement initiatives using scripting (PowerShell, Bash, or Python a plus)
• Maintain accurate and up-to-date records of IT assets and configurations within the IT asset management system
• Document technical procedures, known issues, and resolution steps in the knowledge base to enable team self-service
• Coordinate end-to-end logistics for IT equipment including procurement, shipping, receiving, and inventory tracking across multiple locations
• Liaise with vendors, freight carriers, and customs brokers to facilitate timely and compliant delivery of hardware and technology assets
• Manage import/export documentation and ensure compliance with applicable customs and trade regulations for cross-border equipment shipments
• Track and reconcile asset inventory; conduct periodic audits and generate reports for management review
• Coordinate onboarding and offboarding logistics to ensure equipment is provisioned and recovered on schedule.
• Provide customer service and communication.

What you’ll need:

• 3+ years of experience in an IT Helpdesk or Service Desk environment with demonstrated progression in scope and responsibility.
• Excellent written and verbal communication skills in both English and Spanish.
• Exceptional customer service skills with a professional, patient, and solution-oriented communication style with demonstrated experience using ticketing systems such as ServiceNow, Jira, Zendesk.
• Experience with Mobile Device Management platforms (Rippling, Intune, Jamf, or equivalent).
• Experience with inventory management and coordinating logistics, shipping, or equipment inventory in a corporate environment.
• Knowledge of customs regulations and import/export documentation for electronics and technology hardware in Mexico (imports, Mexican NOMs, certifications).
• Solid hands-on expertise with Windows OS administration, troubleshooting, and endpoint management.
• Proven ability to manage competing priorities and maintain meticulous organizational systems.
• Ability to work independently in a nearshore/remote-adjacent model while staying closely aligned with a distributed team.

Nice to have:

• Working knowledge of Windows PowerShell for administrative scripting and automation.
• Experience with scripting languages beyond PowerShell (Python, Bash) for process automation.
• Familiarity with Jira Service Management for ticket routing, SLA management, and reporting.
• CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, or similar).
• Prior experience in a company undergoing mergers, acquisitions, or multi-entity IT consolidation

Role Description

We are seeking a SaaS Engineer to manage, optimize, and maximize value from Dropbox’s SaaS ecosystem. The ideal candidate has hands-on experience administering collaboration platforms (Google Workspace, Slack, Zoom, Dropbox), strong scripting/automation skills, and a curiosity for exploring new features and AI capabilities. You will help ensure SaaS platforms are secure, scalable, and fully leveraged, enabling Dropboxers to get the most out of their tools.

Responsibilities

• Administer SaaS platforms: user management, security, permissions, workflows, integrations.
• Proactively evaluate new SaaS features and run pilots/adoption programs.
• Measure and report on adoption and usage trends across collaboration platforms.
• Identify opportunities to leverage AI, automation, and integrations for smarter collaboration.
• Troubleshoot and resolve SaaS-related incidents, documenting best practices.
• Deliver documentation, training, and communication to drive user enablement.

Requirements

• 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
• Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
• Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
• Strong analytical skills for usage data, adoption metrics, and feature impact.
• Excellent troubleshooting, problem-solving, and cross-functional communication skills.
• Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
• Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides

Preferred Qualifications

• Certifications in Google Workspace or Slack administration.
• Experience with SaaS adoption programs and driving user engagement.
• Familiarity with AI/ML-powered SaaS features.
• Background in SaaS spend optimization and vendor management.

At Bishop Fox, security isn't just a job—it's our passion. As leaders in continuous offensive security and penetration testing, we deliver world-class customer experiences. Trusted by over a quarter of the Fortune 100, half of the Fortune 10, and top global media companies, we help safeguard digital landscapes. Our Cosmos platform, honored as Best Emerging Technology by SC Media, exemplifies our commitment to innovation.  

Joining Bishop Fox means collaborating with a curious and dedicated team. You'll tackle complex challenges for some of the world's most recognized organizations, securing their networks against real-world threats. With nearly 20 years of industry contributions—including 16 open-source tools and 50 security advisories published in the past five years—we're committed to making the digital world safer. 

We’re seeking remote, US or Mexico-based hacking professionals focused on red teaming to join our team – and help us build a more secure world. 

Who You Are and What You’ll Do

You are a born red teamer; you see problems and solutions in everything. You instinctively know your way around source code. You’ve plundered apps and pillaged networks (legally, of course). You have a passion for hacking that goes beyond a career – it’s a way of life for you. At this point, you may have accumulated a few disclosures, written blog posts, and given some industry talks. 

With Bishop Fox you’ll be running red teaming engagements, starting with research and including profiling organizations, defining attack objectives and crafting attack tree graphs and other key planning efforts. You will then perform operations based on planning to achieve the attack objectives through a variety of potential attack paths, including network, web applications, physical, social engineering, and others. You will help our customers understand their attack surface by communicating, ability to respond to incidents, report on steps taken, and issues discovered. Additionally, you’ll provide thoughtful, tailored, and actionable recommendations. 

As a consultant, you’ll solve challenging technical problems and build creative solutions in a client-facing role. As a trusted advisor, you’ll provide your expert opinion to help our clients navigate difficult business decisions including how to prioritize critical findings. And as a senior penetration tester, you’ll lead small teams on one-of-a-kind engagements, mentor co-workers, and contribute significantly to the advancement of our consulting practice 

Requirements 

• 2-4 years of offensive security experience supporting a variety of adversary emulation engagements (red teaming and purple teaming) with clients from a variety of industries.
• Working knowledge of all common operating systems such as Windows, MacOS, Linux, ChromeOS
• Expertise in Windows Active Directory exploitation and lateral movement
• Working knowledge of “cloud” platforms (AWS/Azure/GCP and O365/Google Workspace) and container technologies (Kubernetes/Docker)
• Hands-on experience with c2 frameworks like Sliver, Nighthawk, Mythic, and others
• Experience with custom tool and payload development, as well as reverse engineering, and evasion techniques
• Experience researching and developing EDR evasion techniques.
• Proficiency in multiple programming languages (preferably Python, Golang, JavaScript/TypeScript, C#, C/C++, PowerShell, and/or Bash)
• Network and web-related protocol knowledge (e.g., TCP/IP, HTTP, HTTPS, etc.)
• Demonstrated experience with social engineering, conducting reconnaissance, development, and delivery of phishing/vishing pretexts as well as an understanding of email security technologies and other related countermeasures
• Excellent written and verbal communication skills 

Nice to have: 

• Expertise in exploit development and/or assembly (x86/arm) 
• Threat modeling, threat intelligence, or incident response experience 
• Experience with DevOps and CI/CD technologies 
• Experience conducting physical penetration testing engagements, including entry skills, RFID hacking, and alarm bypasses 
• OSCP/E, GWAPT, GPEN, or GXPN certifications can be helpful, but are not a necessity 

Why Bishop Fox 

At Bishop Fox, we're driven by a simple mission: deliver exceptional quality to our clients, foster a vibrant and fulfilling environment for our team, and champion excellence within our industry. Our core values, which we live by every day, are: 

• Be Excellent to Each Other 
• Do the Right Thing 
• Do What You’ll Say You’ll Do 
• Get Better Together 
• Give a Sh*t 
• Get Better Together    

At Bishop Fox, we're committed to providing benefits that support your well-being and professional growth. Here's a glimpse of what we offer:    

• Generous Time Off and Company-Wide Holidays    
• Team Events and International Travel Opportunities    
• Work From Home Support    
• Monthly Allowance for Cell Phone and Internet    
• Training Budget    
• Retirement; 401k Matching for Traditional and Roth Accounts in the US    
• Health Insurance Options Including Medical, Dental, Vision    
• Paid Parental Leave    

Bishop Fox is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  All new hires must pass a background check as a condition of employment.  

Interested? Apply today!  

At Bishop Fox, security isn't just a job—it's our passion. As leaders in continuous offensive security and penetration testing, we deliver world-class customer experiences. Trusted by over a quarter of the Fortune 100, half of the Fortune 10, and top global media companies, we help safeguard digital landscapes. Our Cosmos platform, honored as Best Emerging Technology by SC Media, exemplifies our commitment to innovation.  

Joining Bishop Fox means collaborating with a curious and dedicated team. You'll tackle complex challenges for some of the world's most recognized organizations, securing their networks against real-world threats. With nearly 20 years of industry contributions—including 16 open-source tools and 50 security advisories published in the past five years—we're committed to making the digital world safer. 

We’re seeking remote, US or Mexico-based hacking professionals focused on red teaming to join our team – and help us build a more secure world. 

Who You Are and What You’ll Do

You are a born red teamer; you see problems and solutions in everything. You instinctively know your way around source code. You’ve plundered apps and pillaged networks (legally, of course). You have a passion for hacking that goes beyond a career – it’s a way of life for you. At this point, you may have accumulated a few disclosures, written blog posts, and given some industry talks. 

With Bishop Fox you’ll be running red teaming engagements, starting with research and including profiling organizations, defining attack objectives and crafting attack tree graphs and other key planning efforts. You will then perform operations based on planning to achieve the attack objectives through a variety of potential attack paths, including network, web applications, physical, social engineering, and others. You will help our customers understand their attack surface by communicating, ability to respond to incidents, report on steps taken, and issues discovered. Additionally, you’ll provide thoughtful, tailored, and actionable recommendations. 

As a senior-level consultant, you’ll solve challenging technical problems and build creative solutions in a client-facing role. As a trusted advisor, you’ll provide your expert opinion to help our clients navigate difficult business decisions including how to prioritize critical findings. And as a senior penetration tester, you’ll lead small teams on one-of-a-kind engagements, mentor co-workers, and contribute significantly to the advancement of our consulting practice 

Requirements 

• 5+ years of offensive security experience supporting a variety of adversary emulation engagements (red teaming and purple teaming) with clients from a variety of industries.
• Working knowledge of all common operating systems such as Windows, MacOS, Linux, ChromeOS
• Expertise in Windows Active Directory exploitation and lateral movement
• Working knowledge of “cloud” platforms (AWS/Azure/GCP and O365/Google Workspace) and container technologies (Kubernetes/Docker)
• Hands-on experience with c2 frameworks like Sliver, Nighthawk, Mythic, and others
• Experience with custom tool and payload development, as well as reverse engineering, and evasion techniques
• Experience researching and developing EDR evasion techniques.
• Proficiency in multiple programming languages (preferably Python, Golang, JavaScript/TypeScript, C#, C/C++, PowerShell, and/or Bash)
• Network and web-related protocol knowledge (e.g., TCP/IP, HTTP, HTTPS, etc.)
• Demonstrated experience with social engineering, conducting reconnaissance, development, and delivery of phishing/vishing pretexts as well as an understanding of email security technologies and other related countermeasures
• Excellent written and verbal communication skills 

Nice to have: 

• Expertise in exploit development and/or assembly (x86/arm) 
• Threat modeling, threat intelligence, or incident response experience 
• Experience with DevOps and CI/CD technologies 
• Experience conducting physical penetration testing engagements, including entry skills, RFID hacking, and alarm bypasses 
• OSCP/E, GWAPT, GPEN, or GXPN certifications can be helpful, but are not a necessity 

Why Bishop Fox 

At Bishop Fox, we're driven by a simple mission: deliver exceptional quality to our clients, foster a vibrant and fulfilling environment for our team, and champion excellence within our industry. Our core values, which we live by every day, are: 

• Be Excellent to Each Other 
• Do the Right Thing 
• Do What You’ll Say You’ll Do 
• Get Better Together 
• Give a Sh*t 
• Get Better Together    

At Bishop Fox, we're committed to providing benefits that support your well-being and professional growth. Here's a glimpse of what we offer:    

• Generous Time Off and Company-Wide Holidays    
• Team Events and International Travel Opportunities    
• Work From Home Support    
• Monthly Allowance for Cell Phone and Internet    
• Training Budget    
• Retirement; 401k Matching for Traditional and Roth Accounts in the US    
• Health Insurance Options Including Medical, Dental, Vision    
• Paid Parental Leave    

Bishop Fox is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.  All new hires must pass a background check as a condition of employment.  

Interested? Apply today!  

About Backblaze

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.

Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals.

But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Technical Support Engineer to join our team!

About the Role:

This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.

What you'll do:

• Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
• Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
• Manage escalations received from the account administration team and other groups.
• Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
• Troubleshoot a variety of integrations.
• Act as a technical resource to the CSM and other sales teams.
• Conduct detailed investigation of reported "Bugs" to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
• Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.
• Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.
• Provide Integration Training to the team via "Get Familiar With" meetings.
• Track issues using task management systems like JIRA.
• Monitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).
• Utilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).
• Implement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).

The Right Fit:

• Experience in customer-facing technical support.
• Foundational Understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).
• Competence and familiarity with technical concepts involving networking and filesystems.
• Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce).
• Ability to learn new technologies quickly and a drive for personal development.
• Experience with API usage and Python familiarity (installation and use).
• Comfortable with AI Agents and Tools to enhance productivity.
• Minimum 2-3 years of experience. 

Nice to Have:

• Expertise/Experience with Text Shells (Powershell, Bash, and Terminal).
• Scripting and Automation Experience or Familiarity.
• Backblaze Backup Troubleshooting Expertise, including error codes, Bztransmit Errors, and Installation Errors.
• Networking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.
• General knowledge of Internet protocols, Computing, data collection, and analysis.
• Familiarity with data visualization tools (Opensearch and Grafana).

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.

To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.

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